Vodafone Outage in Bristol, England

Customer experience question... If live chat can't help with Q should they a) tell customer or b) take customer through agonising security process thereby wasting 20mins of their life then tell them. You first, @VodafoneUK

@VodafoneUK thank you so much for putting my phone bill up. Its not much but when your trying to juggle your bills at this time. So it's most appreciated so I think this will be our last contract with you after 18 years of being a customer. Should of left years ago. 👍

@VodafoneUK absolutely abysmal customer service again! Yesterday i order a new Apple Watch, and today my WiFi calling turns off and can’t be switched back on until I sync with my new watch! Which i have no idea when will arrive, so basicallyi can’t use a phone I pay £60 pm for👍🏻

@VodafoneUK Thanks Tim, I have completed the form and will wait to see what happens! It would have been so very helpful if your customer services phone line had known this information rather than telling me I was required to top up the sim before it could be unlocked.

@VodafoneUK got to be the worst customer service EVER. trying to enact legal power of attorney. Made my mother take documents into store. Then made me take them in only to be told need to EMAIL them and will take 40 DAYS to sort. #badcustomerservice

@VodafoneUK Hmmmmmm. I have poor signal at home 😟

After 20yrs of customer loyalty. Which means nothing to Vodafone by the way and having to go to the ombudsman 3times during this times I'm off to a new rewarding provider Bye @VodafoneUK

@hollydoestweets @VodafoneUK Oh man. I'm on @VodafoneUK and their customer service is total dogshit. Coverage OK. Service like it's 1968. And they hate us.

@VodafoneUK unfortunately due to the incompetence of your team I’ve had to send an email to your CEO. Let’s hope he’ll be able to help with my complaints 🤞🏼

@VodafoneUK No customer loyalty Price increases Poor customer service. #leavingvodafone

Hey @VodafoneUK 3 days later + just £15 compensation for being on hold 7 hours to your customer service team + incorrectly charged £9499 - let’s hope it doesn’t happen again 😡

@VodafoneUK why is this company so bad😡 took double my bill last month said it was because I changed owner ship and I’ll get refunded this month, only been refunded half of what they owe me!!!

@Krobertooo @VodafoneUK This did not make me laugh. It came close, but I was able to fight against the mirth using my residual anger of once again having to deal with the shower of shit that is @VodafoneUK

@mjshaw85 @VodafoneUK I’ve been having this issue! I queried it with them and they wanted so much info from me I gave up!

Just want to thank @VodafoneUK for the unrequested changes made to my account and their inabilty to be contacted at all. The worst customer service in the country make sports direct look the best and thats saying something.

with platitudes and lies from a range of lovely sounding people who have promised me all manner of assistance but have failed to deliver even a modicum of customer satisfaction. It has gotten to the stage that I cannot believe anything the @VodafoneUK representatives are telling

me as I have become so disillusioned with the brand. They will still expect me to pay in a couple of days for a service they're not providing which in my opinion is tantamount to dishonest appropriation. Absolutely bewildered by @VodafoneUK.

@Ofcom Thanks. @VodafoneUK are capitalising on people’s lack of energy to pursue complaints, and wearing us all down by attrition

Just on call to @VodafoneUK about a charge to my account - £17.61 monthly for 24 months - for a device I never received and have never used. They’re claiming I’m ‘still in commitment’ for it though, so no refund. Check your accounts, people! Fraudsters.

Terrible customer service again @VodafoneUK. You should look after your customers and correct mistakes made. Passed to 7 different operators and on the phone for 1 1/2 hours to get nowhere. Promised a call back that never happens!! Same old!

And once again we find @VodafoneUK down in Inverness yet again, showing how really bad this service is

@O2 4G & phone signal has been awful the past week. You're not abiding to your side of the contract, need to leave & join @VodafoneUK.

@VodafoneUK 0 access to customer support. Online support is down. Calls are down. Twitter account not responding to dms. 50% or more packet loss. 10% of quoted minimum speeds. Oh I love this company.

What's wrong with Vodafone network @VodafoneUK constantly loses signal. constantly shows no service(no sim card) sort it out

@VodafoneUK my intenet is down yet again what a horrific service and can't even get hold of an advisor

@VodafoneUK worlds WORST wifi useless pricks

@VodafoneUK Your website is not working for me. I'm trying to add card details. Page won't load. Trying to top up and page won't load. I've tried two different browsers.

@fhmda_ @VodafoneUK @ThreeUK BRO THWY ARE ******* **** THE WORST NETWORK OF ALL TIME

bought myself a @VodafoneUK contract😭😭😭😭 finally off that mfkn @ThreeUK THE WORST MOBILE NETWORK PROVIDER IN THE ENTIRE UK!!!!! TRASH!!!!! been with them for 3 years and ive regretted every single minute! go into administration! 🤨

@VodafoneUK Broadband down and 4g keeps dropping