Vodafone Outage in Sheffield, England

@VodafoneUK customer service is so bad .

@VodafoneUK after 4 separate occasions of our phone line going down an engineer finally decided the line at the end of our road was close to blowing, got that sorted... now we have no internet at all. What the hell is going on! Vodafone internet and phone line not fit for purpose

This is the second time whilst being with @VodafoneUK that our landline hasn’t worked! At the start you just randomly changed our phone number after we had already swapped it to our existing number and now total landline outage! This is ridiculous. #shitphoneline

@VodafoneUK hi, trying to use my new phone and sim and its saying I'm not registered on the network???

Anyone know how to speak to a real person at @VodafoneUK @VodafoneGroup.? I have a recurring problem with my phone and it’s impossible ti find anyone to talk to.

Only been waiting since 8th jan for a call back from @VodafoneUK disgraceful customer service.

@Claireebear218 @VodafoneUK I've never really had any issues with them before 🙏 hopefully be back on soon. Looks like he'll be working this weekend! X

@uptheblades @VodafoneUK Its usually ok, not really had problems before

@VodafoneUK #VeryMeRewards I’d like to win a years supply of good customer service and to feel valued as a long term loyal customer.... I’d also like to have a lottery win which I probably have more chance of getting

@VodafoneUK What accessories are we supposed to receive with a refurbished phone? Getting no help on your website!

@VodafoneUK - I need to speak to someone about a technical issue with my phone. Can someone contact me please.

Don’t ever join @VodafoneUK for your home broadband shocking services and awful customer services so glad I’m leaving to join @skytv on 9th November

@VodafoneUK you can reply to other people but ignoring me ?? Any wonder why I’m leaving such a awful network, I would appreciate it if you’re read this and get back to my DM I sent over an hour ago

@ScottsWorld93 @BBCWatchdog @VodafoneUK But are there any other companies (there are other companies having issues with the iPhone 12 being delivered) offering a free Power Bank for the trouble? Haven’t heard of any...

So @VodafoneUK I get a DM asking what the problem is, tell them and then get ignored for nearly 3 hours. Your lack of customer service is clearly your forte.

@VodafoneUK why is your customer service so appallingly bad? Live chat, phone and instore. Wanted an additional line but zero help. Useless!

Day 14 of the @VodafoneUK @VodafoneGroup debacle still no watch or phone working and now they are not calling me a pre-arranged. Really really poor service from #Vodafone. Had a laugh when they emailed me about me Bill not being paid though. #clowns

Day 13 of the @VodafoneUK debacle still no idea when my phone will be working again, never mind my new watch. #vodafoneajoke #loosingmoney #nobodycares

@VodafoneUK is bb service down in barnsley, south yorks?

@virginmedia I’m not impressed. Switched for phone and broadband on 31st Aug. Telephone switch got rescheduled on the day of installation! Had to get existing provider to extend contract for 2wks. Broadband is constantly buffering and now gone down. @NOWTV @VodafoneUK better.

@VodafoneUK Exactly. After 4 wks It’s simply getting worse. Currently unable to wfh which is unacceptable. We switched provider on the assurance that our service would be perfect or a solution provided yet we can’t even speak to a human!

@VodafoneUK @QuadsnQuinoa It’s actually been 4 weeks (5 mins was frustrated sarcasm) and the service over the last 1.5 weeks has been nothing short of dreadful

@vikasjha12 Hi Vikas 👋 You've contacted our VodafoneUK Social Media team. As we only have access to our UK customer accounts, please get in touch with your local provider for further assistance. Lisamarie

@VodafoneUK that was more or less only a general statement as @vodafone_de has persistent failures. and in UK is the app down. whats happend

@HereIsDom Hi Dom 👋 You've contacted our VodafoneUK Social Media team. As we only have access to our UK customer accounts, please get in touch with your local provider for further assistance with your app. Lisamarie

@VodafoneUK is the app not working at the moment

@VodafoneUK Hi Harriet, in that case I want to cancel my contract without charge because I have been misled to believe it includes WiFi on the tube. Nowhere was it announced it would stop working and if I had known this 2 months ago I would not have started a contract with Vodafone.

@VodafoneUK CAN SOMEONE ACTUALLY ******* HELP ME SETUP MY APPLE WATCH WITH MY ACCOUNT!!!! 2WEEKS AND STILL NOT WORKING!!!! NO ONE IS HELPING ON CHAT THEY JUST BE WASTING MY TIME!!!!

@VodafoneUK That option doesn’t exist ! Unbelievable - even impossible to reach you on Twitter. I see a pattern emerging. This is why after 20 years I will be leaving. Zero customer care.

@AskEquifax I am TRYING so HARD to resolve the issues with @VodafoneUK 6.5 hours of webchat today !! No-one seems to be able to handle this matter. We now discover 2 x final invoices for our sim only business mobiles have remained unpaid since Jan 2020. Why ? No-one knows? Except Equifax.