Vodafone Outage in Sheffield, England

@VodafoneUK worst ever online service virtual then talk to someone who knows **** all get me out

@VodafoneUK Thanks for the reply. You did miss the point though; she had no communication that this was happening. Wouldn’t have been an issue for her otherwise

So @VodafoneUK, apparently you don’t do cash top ups for PAYG in your stores anymore. Changed 5 weeks ago I got told. My Mam has been a Customer of yours for years. No communication, nothing. She’s not impressed.

@VodafoneUK hello, right my current phone is on contract with u but it’s broken so need a new one, contract ends sept 19 willing to pay to upgrade or contact termination but you can’t get your termination fees correct had 3 or 4 diff prices #Nothappy #help

@Ch4Rr133 @photo4u6 @VodafoneUK Mines down too 😔😔😔

Just has the misfortune of using @VodafoneUK ‘s TOBi chatbot. Wanted to switch to SIM only... it thought my phone was broke. Absolutely awful customer experience! #CustomerExperience #cx #chatbot #ai

@VodafoneUK have officially been the worst example of customer service I have ever experienced BEFORE even commencing with the order I placed with them over 3 weeks ago!! If you want fibre broadband I'd advise you look elsewhere first!! #blackfridaydeal #£20permonth hmmm...

It'd be awful for @VodafoneUK if everyone in the UK and the rest of Europe found out about their American advertising...

.@VodafoneUK woeful online chat...twice attempted to transfer me to retentions and twice, after 15-20mins of waiting the chat window disappears! Try 191 and it’s 36-6min wait time....not that bothered about retaining a customer of 20+ years! 😒

@VodafoneUK woeful online chat...twice attempted to transfer me to retentions and twice, after 15-20mins of waiting the chat window disappears! Try 191 and it’s 36-6min wait time....not that bothered about retaining a customer of 20+ years! 😒

@VodafoneUK I’m aware you’re busy but these hold times and the unavailable live chat is awful!

@VodafoneUK @AmazonUK I'd treat myself to some kindle books #TuesdayTreats

@VodafoneUK why do I have no service on my phone 😭 SEND HELP

@DominicBryning @VodafoneUK Ye for a couple of months, only realised when I went to cancel another direct debit

@DominicBryning @VodafoneUK I wouldn’t be bothered but it’s fear of having a bad credit record for mortgages or anything like that. Can’t be bothered with 30 mins on phone so thought I’d tweet them this time 😂

Leave @VodafoneUK in Jan 18. Notice a direct debit still going to them which I cancel, then told it’s for a Dongle I’m in a contract for (never used a dongle in my life). They say I’ve got it & signed up to a contract & owe them £147. I say ok then send me proof....

@VodafoneUK @AmazonUK I'd treat my daughter to some books for her kindle

@VodafoneUK @VodafoneGroup I am on a callback with your company. I’ve been on the call for over 50 now. At least 35mins I’ve been on hold. I’m still on hold whilst they find someone that understands my problem. I’ve asked to speak to a manager 12 times.

@VodafoneUK is the track my order service down? It keeps saying order details wrong.

**** sake got it wrong #1GB ❌ Do you know how much data you can get when you pre-order the new iPhone XS with @VodafoneUK? #ReadyForIncredible

@Apple @CPWTweets right my phone 7 has a software problem from the last update and now it doesn’t work. @VodafoneUK say it’s not their problem it’s carefone warehouse as I got the contract from there. The phone keeps saying to restore it I follow the instructions and it still

@VodafoneUK Considering you took the payments out stright away but yet 4 week later I’m still waiting for it reimbursing as we keep getting robbed off by your crap customer services saying they won’t accept photo proof from the bank one minute but then saying they will, then saying a

@VodafoneUK Hi... can you tell me how I go about returning my phone as it's under guarantee... it keeps freezing and doing random things like it pulls the settings bar down it's self and I'd like to swap it thanks.

@VodafoneUK - Expect a call from me soon. I dunno if you’re much better but I’d rather pay £25 pm for a poor connection than £51 pm!

@holliewaltersx @VodafoneUK What did I tell you! Worst company ever!!

@VodafoneUK I can’t believe how bad you are at communicating with new customers - awful absolutely awful. All I want is broadband been waiting and waiting and all I get from customer services is lies :)

Dear @idea and @VodafoneUK ,@VodaFoneIND I am from state uttarakhand from champawat reetha sahib, last six months your service is very poor,, we have many problems in our area, last six days your network is out of work, please do something for your better future, please

Tweeted about @VodafoneUK being useless and they were straight on to DM offering help. Then took three days to respond to my DM. Utterly, spectacularly useless.

@VodafoneUK hello, I pressed the WPS button and it has disabled the wifi capability of it, please help!

@neeleshmisra @VodafoneIN @VodafoneUK @VodafoneGroup @TRAI SirJi, no need to approach lawyer, just talk to their nodal officer (not to any othr official, as they'll try to convince u that u used those servics) if still the issue is not resolved, go to nearest consumer forum, they'll get it sorted. No lawyer required (in most cases)

@VodafoneUK @VodafoneUK Vodafone had now started a new business where they give number to some XX collection company these guys threaten you make sure you pay the bill and one RM(from Vodafone) sits at their center to support. Putting a legal case against you guys.

@Vodacom @Vodacom111 @VodacomRugga @VodacomSoccer @VodafoneUK Vodacom: Vodacom: Service request SR190915-697485 created . Lack of service is a joke. #fibre #paarl #services #CustomerExperience

@VodafoneUK customer service absolutely brutal, been spun nothing but a web of lies 😂

It’s literally gone from “I highly doubt it’s your phone” and being told over the past 2 days it’s your fault, to being told your rep never said that and he meant something else, @VodafoneUK

@daywithhopes @neeleshmisra @VodafoneIN @VodafoneUK @VodafoneGroup @TRAI I faced the same issue. First 3 months and then another month. The customer care staffs say different things on different visits.The idea is to keep delaying. What rubbish is this rule of 4 months before switching to prepaid anyways.