Vodafone Outage in Bolsover, Derbyshire, England

@VodafoneUK Thanks for the reply. You did miss the point though; she had no communication that this was happening. Wouldn’t have been an issue for her otherwise

So @VodafoneUK, apparently you don’t do cash top ups for PAYG in your stores anymore. Changed 5 weeks ago I got told. My Mam has been a Customer of yours for years. No communication, nothing. She’s not impressed.

@LewisHamilton @VodafoneUK Maybe you could tell them to fix my broadband then Lewis. It would be much appreciated.

@VodafoneUK No my issues are over your box being over crowded you promised me the issue would be resolved within 3 months nine months ago every evening and at weekends I might as well have dial up - today has tipped me over the edge

@VodafoneUK The speed issue was supposed to have been resolved 6 months ago it hasn't

@Ch4Rr133 @photo4u6 @VodafoneUK Mines down too 😔😔😔

@VodafoneUK have officially been the worst example of customer service I have ever experienced BEFORE even commencing with the order I placed with them over 3 weeks ago!! If you want fibre broadband I'd advise you look elsewhere first!! #blackfridaydeal #£20permonth hmmm...

It'd be awful for @VodafoneUK if everyone in the UK and the rest of Europe found out about their American advertising...

.@VodafoneUK woeful online chat...twice attempted to transfer me to retentions and twice, after 15-20mins of waiting the chat window disappears! Try 191 and it’s 36-6min wait time....not that bothered about retaining a customer of 20+ years! 😒

@VodafoneUK woeful online chat...twice attempted to transfer me to retentions and twice, after 15-20mins of waiting the chat window disappears! Try 191 and it’s 36-6min wait time....not that bothered about retaining a customer of 20+ years! 😒

@VodafoneUK I’m aware you’re busy but these hold times and the unavailable live chat is awful!

@VodafoneUK @AmazonUK I'd treat myself to some kindle books #TuesdayTreats

@VodafoneUK having constant issues with Home BB. I don’t think it’s the line, more the router. Please help. Cheers..

@VodafoneUK @AmazonUK I'd treat my daughter to some books for her kindle

@VodafoneUK @VodafoneGroup I am on a callback with your company. I’ve been on the call for over 50 now. At least 35mins I’ve been on hold. I’m still on hold whilst they find someone that understands my problem. I’ve asked to speak to a manager 12 times.

@VodafoneUK is the track my order service down? It keeps saying order details wrong.

@VodafoneUK @AmazonUK #TuesdayTreats I’d treat my daughter @AliciaDobb

@VodafoneUK Hi... can you tell me how I go about returning my phone as it's under guarantee... it keeps freezing and doing random things like it pulls the settings bar down it's self and I'd like to swap it thanks.

@VodafoneUK - Expect a call from me soon. I dunno if you’re much better but I’d rather pay £25 pm for a poor connection than £51 pm!

Horrendous level of service from @VodafoneUK web chat team tonight #shockingservice #socalledbigcompany

I strongly suggest that everyone avoids @VodafoneUK the service I have recieved has been nothing short of a joke

@VodafoneUK absolutely shocking service! Terrible set up broadbanda month ago with today as activation date. No internet Rang customer service and someone inept took half an hour to say that I had to wait another 14 days for internet! Rang back and they say it’s my fault for 1/2

@VodafoneUK customer service is something else. My dad's phone has had problems for 7 wks. Master reset required. No one can get the code. Vodafone have said they are just the provider. 26 yrs my dad has been with you. He now has no phone and relies on a pension. Empty promises😡

@VodafoneUK Hahah was told 20 mins, told instantaneous, told someone’s going to sort it and still not done. Joke customer service

@davehowe7406 @VodafoneUK Support staff are absolutely useless...just running around in circles flowing scripts instead of actually knowing anything about the problem. And their communication is so patronising!! Got an 8 month old fault they still have no idea about!!

@VodafoneUK I sigh when I see people doing this on Twitter, but you leave me no option. You have cut me off 3 times in as many months for a bill dispute that has nothing to do with my # I would pay not to be your customer. Help me do this. And let’s talk about WiFiassist too#scam

@VodafoneUK if you want unlimited and a decent service go to 3 instead. I have been a business customer of Vodafone’s for 19 years. They won’t let me move to a unlimited plan or take out a rolling sim only contract. Totally useless . Three here I come.

@VodafoneUK Well, @VodafoneUK, 48 hours on from a promised solution in 24 hours (not just a reply, a promise this would be *resolved* in 24 hours) and still not even a reply as my simple complaint moves into Month 4. And still no chat transcript. #Vodafone #Complaint #FourthMonth #Useless

@VodafoneUK Andy, that was useless. You didn't even speak to your chap in customer services. That was a fail