Vodafone Outage in Bolsover, Derbyshire, England

@VodafoneUK No my issues are over your box being over crowded you promised me the issue would be resolved within 3 months nine months ago every evening and at weekends I might as well have dial up - today has tipped me over the edge

@VodafoneUK The speed issue was supposed to have been resolved 6 months ago it hasn't

@Ch4Rr133 @photo4u6 @VodafoneUK Mines down too 😔😔😔

@VodafoneUK have officially been the worst example of customer service I have ever experienced BEFORE even commencing with the order I placed with them over 3 weeks ago!! If you want fibre broadband I'd advise you look elsewhere first!! #blackfridaydeal #£20permonth hmmm...

It'd be awful for @VodafoneUK if everyone in the UK and the rest of Europe found out about their American advertising...

.@VodafoneUK woeful online chat...twice attempted to transfer me to retentions and twice, after 15-20mins of waiting the chat window disappears! Try 191 and it’s 36-6min wait time....not that bothered about retaining a customer of 20+ years! 😒

@VodafoneUK woeful online chat...twice attempted to transfer me to retentions and twice, after 15-20mins of waiting the chat window disappears! Try 191 and it’s 36-6min wait time....not that bothered about retaining a customer of 20+ years! 😒

@VodafoneUK I’m aware you’re busy but these hold times and the unavailable live chat is awful!

@VodafoneUK @AmazonUK I'd treat myself to some kindle books #TuesdayTreats

@VodafoneUK having constant issues with Home BB. I don’t think it’s the line, more the router. Please help. Cheers..

@VodafoneUK @AmazonUK I'd treat my daughter to some books for her kindle

@VodafoneUK @VodafoneGroup I am on a callback with your company. I’ve been on the call for over 50 now. At least 35mins I’ve been on hold. I’m still on hold whilst they find someone that understands my problem. I’ve asked to speak to a manager 12 times.

@VodafoneUK is the track my order service down? It keeps saying order details wrong.

@VodafoneUK @AmazonUK #TuesdayTreats I’d treat my daughter @AliciaDobb

@VodafoneUK Hi... can you tell me how I go about returning my phone as it's under guarantee... it keeps freezing and doing random things like it pulls the settings bar down it's self and I'd like to swap it thanks.

@VodafoneUK - Expect a call from me soon. I dunno if you’re much better but I’d rather pay £25 pm for a poor connection than £51 pm!

@VodafoneUK Additionally, I was told by the final rep I spoke with that none of the people I spoke with previously should have passed DPA with me so now I’m concerned that there has been a DPA breach of some kind. #concerned #DPA #awful #vodafone

@VodafoneUK 3/3 after I was passed to pillar to post, I was suddenly unable to pass DPA as VF have incorrect details for me. I’ve been to a store previously to fix this and had to go AGAIN this weekend to sort it. This aswel as the very argumentative rep I spoke too has made me very unhappy.

@VodafoneUK 2/3 I chased this up on Tuesday and again was told that it would be escalated to a manager and that I would receive a text that night. Again nothing. I received a call on Thursday from VF asking if I want an additional contract because I’m a “valued customer”.

@VodafoneUK I was asked to visit a Vodafone store and I did and they said they can't do anything... @VodafoneUK you never fail to disappoint with your services. Be it India or UK..

@VodafoneUK 1/3 I have sent a complaint. Long story short, I used the chat service to inform Vodafone that I am struggling to cover the cost of my contract and was informed I would receive a text within 24hrs from a manager with a possible resolution. I did not receive any such text.

@VodafoneUK @VodafoneIN @VodafoneGhana @VodafoneGroup @VodafoneQatar @vodafoneNZ Dear Mark @VodafoneUK it's just to spread the wrost service of @VodafoneIN world wide so twitting to aware all Vodafone customers.

@VodafoneUK But if it's 33 days for example, it's tough luck for me even though I can't predict the actions of a foreign trade war. I've let Vodafone off in the past after letting me down & not offering an obvious simple solution, but this really will be the last time now. Had enough

@VodafoneUK There hasn't been a sufficient statement yet, it seems apparent that my P30 Pro won't be getting the Android Q update as would be expected for a flagship device, and resell values are plummeting. As a loyal customer of over 5 years I'd like to know what solutions are on offer.

@VodafoneUK There has been no service in Stanhope County Durham DL13 2UE for 2 days as the mast is not working and despite reporting it still nothing has been done! It needs fixing as a matter of urgency as this is a rural location and many rely on the mobile network.

Disgusting @VodafoneUK @VodafoneGroup .. despite repeated **** ups every month on my bill #Vodafone policy is to give one £15 goodwill gesture per 6 months ~ even though it is the same mistake month after month. All #vodafone user’s should check their bills very very carefully