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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of HSBC reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (73%)
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Website (11%)
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Login (8%)
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Transactions (6%)
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Withdrawals (2%)
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Transfer (1%)
Live Outage Map
The most recent HSBC outage reports came from the following cities: Romford, Colindale, Belsize Park, Birmingham, Nottingham, Cheltenham, Manchester, London, Slough, Newham, Plymouth, Croydon, Redhill, Thornton Heath and Porthmadog.
| City | Problem Type | Report Time |
|---|---|---|
 Romford |
Mobile App | |
| Colindale |
Mobile App | |
| Belsize Park |
Mobile App | |
| Birmingham |
Mobile App | |
| Nottingham |
Transactions | |
| Cheltenham |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Sam
(@MonkeyBonus) reported
@HSBC_UK just opened new current account and want to take up the £170 switch service. Can I start the process over the phone or do I need to visit a branch? Thnx
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Seyda Clover
(@SeydaClover) reported
@HSBC_UK currently abroad and my digital pin maker mot working? How can I access my accounts, preferably on the telephone app? Thanks
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Helen Tagg
(@TaggHE) reported
Do I know any @HSBC_UK employees here?? Your bank has a great scheme to support charities with minimal input from yourselves - would you consider nominating The Snowdrop Project to support victims of trafficking? @SnowdropProject
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CR
(@mav_wan) reported
Why is it so tough to open a Business account with @HSBC_UK? It's been more 20 days we have trying to open an account. There is no physical or phone support Only option is through Chat. The agent on the other end doesn't seem to have any idea of what are our requirements?
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Anjana Menon
(@menonanj) reported
@HSBC_UK how is it that in just a month you can mess up card issuance thrice for a customer? And call it human error? And then randomly cancel add the card and say human error again. Why should anyone bank with a bank do full of human errors? Shame on you. #worstever
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Isabel Abrams
(@IsabelKydd) reported
@HSBC_UK app has updated and wants a security code but doesn’t send a text. Doesn’t accept my security no. either. Tried going to the chat room but you have to log on to the app to access it! How is that helpful when you can’t log on? HSBC are always so complicated!
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MrsMartyn
(@vc61) reported
Someone has opened a bank account using my address. I have tried reporting it to @HSBC_UK but the twitter chat says they can’t help, the phone line has a recorded message saying they’re too busy to take calls and the text message only works if you’re a customer (I’m not) 🙄
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Matt Lewis
(@mattlewis09) reported
@HSBC_UK your banking app doesn't seem to be working
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chloe
(@chloe162015) reported
@HSBC_UK I have a joint account but the tsn doesn’t seem to be working for the jointee
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Kelly Thomas
(@Kelly_J_Thomas) reported
@HSBC_UK moved my bank account to you. My debit card doesn’t work and can’t get on to online banking. Terrible start! Can someone help me access my money!!
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Elegantthym
(@elegantthym) reported
@musicayamor @HSBC_UK Try @chistianmusa now to fix your account immediately
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Anonymous
(@PopsAnonymous) reported
@HSBC_UK There’s no real opt in if you follow the website? So do you just log into your mobile banking app and everyone is automatically opted in or what?
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Elisha Bennett
(@_elishabennett) reported
Never ever bank with @HSBC_UK because if someone drugs you and scams you you won't be able to get your money back. Absolutely shocking service and will be moving immediately
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Nick
(@springy8787) reported
@HSBC_UK your customer service reps need to learn some manners. Just had an absolutely appalling experience with one of them
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Matthew Broadhead
(@chongma) reported
@HSBC_UK hi, I'm on Android and the app crashes every time I try to log in. I cleared the data and cache but it still doesn't work. I even removed and reinstalled.
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Daividh Wilcøcksen
(@DawgUK) reported
@HSBC_UK Hi, I need to make my first credit card payment soon but I can’t create my internet banking account because I have never received a certain code in the post to register. Can you help?
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Brenden P Gunnell
(@titustenor) reported
because @MetroBank_Help customer service is appalling, online portal is not fit for purpose, it’s time to switch banks! Any recommendations for business banking? @HSBC_UK ? @BarclaysBizChat ?
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Matthew Broadhead
(@chongma) reported
@HSBC_UK Thanks for the quick reply. It started working again after I had sent the message.
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Michael Ogden
(@mogden1) reported
@HSBC_UK your process for obtaining the telephone security code is terrible. Waited 3 weeks already and to be told I should just wait longer as can’t offer 1st class or recorded for a new one to be sent. Dreadful as a new customer, online banking is the the main method of banking
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mateox
(@mateox65099347) reported
@HSBC_UK when do you plan on adding ios16 support???
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Daniel O'Keefe
(@t1do2001) reported
@HSBC_UK "There's a problem connecting to our servers" whenever I open the app it doesn't load
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Alan Howell
(@Alan_Howell) reported
@HSBC_UK I’d like an update on what’s happening to enable me to access my business bank acc that you’ve locked me out of for 2 months now. I fail to see why if I go to branch with a passport and bank cards etc this catastrophic **** up can’t be sorted immediately.
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Marcelle Gibson
(@MarcelleGibson1) reported
@HSBC_UK unable to transfer to a new payee. Error 305
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Rachel Davis
(@Rachel_Davis74) reported
@HSBC_UK quite frankly the most unhelpful bank I’ve ever dealt with. Over a month of visiting and calling branches and customer service and still getting no where. I actually can’t believe how difficult it is
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Benford James
(@BenfordJames2) reported
@DawgUK @HSBC_UK Hello! I suggest you to message @CUULRUSO_202 on Instagram. They were able to restore my locked account in just a few hours and they are also very trustworthy person to work with. They are active and responsive 24/7 so i definitely recommend that you seek help from them 👍
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Benford James
(@BenfordJames2) reported
@DawgUK @HSBC_UK Hello! I suggest you to message @CUULRUSO_202 on Instagram. They were able to restore my locked account in just a few hours and they are also very trustworthy person to work with. They are active and responsive 24/7 so i definitely recommend that you seek help from them 👍
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abiDHT
(@Abster12Watson) reported
@HSBC_UK your customer service is appalling you make errors but are unwilling to rectify them. All senior members of staff avoid customer contact.
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Craig from Devon
(@CB_cycles) reported
from
Ottery St. Mary, England
Can I just say @HSBC_UK your banking app is brilliant, for viewing statements, bills and payments it's spot on. But your online banking is utter shite! I know security needs to be tight but honestly getting launch codes from NATO would be easier than your login process! 😳
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Benford James
(@BenfordJames2) reported
@DawgUK @HSBC_UK Hello! I suggest you to message @CUULRUSO_202 on Instagram. They were able to restore my locked account in just a few hours and they are also very trustworthy person to work with. They are active and responsive 24/7 so i definitely recommend that you seek help from them 👍
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Alan Howell
(@Alan_Howell) reported
@HSBC_UK What is happening about me getting access to MY business account as it is now 2 months since this farce began and I have no income. I’ve received no recent correspondence via email, text or call. Please update me immediately.