HSBC

HSBC Outage Map

The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 24
Manchester, England 7
Nottingham, England 7
Birmingham, England 7
Derby, England 6
Liverpool, England 5
Bristol, England 5
Newcastle upon Tyne, England 5
Norwich, England 5
Leicester, England 4
Cambridge, England 4
Slough, England 4
Kingston upon Hull, England 4
Wolverhampton, England 4
Ellesmere Port, England 3
York, England 3
Leeds, England 3
Plymouth, England 3
Walthamstow, England 3
Southampton, England 3
Wembley, England 3
Peterborough, England 3
Islington, England 3
Redhill, England 2
Barrow in Furness, England 2
Swansea, Wales 2
Bradford, England 2
Stockport, England 2
Bournemouth, England 2
Matlock, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • nickcurtis Nick Curtis (@nickcurtis) reported

    @HSBC_UK Am locked out of mobile/online banking, stuck in endless loop - phone messages refer me to website and vice versa. Can't unlock reloaded app as it requires secure code that I can only get through the app. Problems making payments on biz acct, chat not responding. Advise

  • sm11ccc James Smith (@sm11ccc) reported

    Don’t know how @HSBC_UK are still going? Their lack of service is unbelievable 🤯💩

  • KirstenLorenz1 london16 (@KirstenLorenz1) reported

    @HSBC_UK Hi, I can’t access online banking for two days from any of our devices, browser nor app. Is there a problem with the server or is it just me?

  • SALMAN_1562 THE END GAME (@SALMAN_1562) reported from Salford, England

    Disgusted with @HSBC @HSBC_UK customer services. Lack of ownership and zero empathy with the audacity to try and make you feel like you’re in the wrong. Sort your staffs and training out!

  • mattbespoke Matthew (@mattbespoke) reported

    @HSBC_UK having problems making payments with business credit card and constantly on hold on phone

  • maxivinger Max Vingerhoets (@maxivinger) reported

    @HSBC_UK i recently closed my account and thus am not able to log in online anymore. I keep receiving emails for your about important documents in my online account - how am I supposed to access those?!

  • HardenStance Patrick Donegan (@HardenStance) reported

    @HSBC_UK This is the second time in two weeks I've waited an hour - AN HOUR ! - to get through to customer services on the phone. Mind-bogglingly bad.

  • harerunning gaz (@harerunning) reported

    @HSBC_UK any danger your banking app might work for any length of time without crashing....What an absolute shower! Can’t even use another device as need the code from app to access it, time for a change of bank I think.

  • SarahSm06637354 Sarah Smith (@SarahSm06637354) reported

    @HSBC_UK And while I'm at it, why don't you go on your website, search for a branch and then try and book an appointment. Look at the crazy option you can book an appointment for" international account, or employee account!! #hsbc #hsbcbadcustomerservice

  • wyborn_karl Karl Wyborn (@wyborn_karl) reported

    @HSBC_UK Grrrr...just spent 35 minutes on hold to report that my account has been frozen by error...and still no answer!!!! The HSBC Business service has deteriorated significantly in the last few months. Disastrous!

  • AlexJive Alexander Kenneth Martin Douglas (@AlexJive) reported

    @HSBC_UK instead of spending millions advertising how you are the world’s local bank, how about hiring some staff and improving your customer services and actually BEING a local bank? twice on hold for over 30 mins and not spoke to anyone. #falseadvertising #tradedescriptions

  • BeccyVoice21 Rebecca Earnshaw (@BeccyVoice21) reported

    It is hard to put into words how soul- destroyingly frustrating it is to be a @HSBC_UK Business Banking customer - it is some kind of unique torture where nothing is possible, no one can help and at every turn a new barrier emerges to stop you actually doing business.

  • abdulla_hasan Абдулла Хасан Иванов (@abdulla_hasan) reported

    @HSBC_UK @GodOfGrandeur same problem here HSBC UK Business Banking app version 1.22.0 doesnt even open on Pixel 6 Pro, android 12

  • FK4039 FK (@FK4039) reported

    @HSBC_UK Would rather you invested in getting some staff to answer the phone in customer services first

  • antipcman AntiPCman (@antipcman) reported

    @HSBC_UK Why did HSBC make being back a barrier? Terrible

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