Virgin Media Outage Report in Newport, Wales
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The latest reports from users having issues in Newport come from postal codes NP10, NP20 and NP19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Newport, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (13%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Penarth, Cwmbran, Pontypool, Barry and Hengoed.
City | Problem Type | Report Time |
---|---|---|
Cardiff | Internet | |
Cardiff | ||
Newport | Total Blackout | |
Newport | Total Blackout | |
Cardiff | Internet | |
Cardiff | Internet |
Community Discussion
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Virgin Media Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Glenn Villis
(@thebaronvillage) reported
from
Cardiff, Wales
@virginmedia On the phone 20 mins and cut off . Broadband has been awful for about 6 weeks . Awful company
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Dylan Lewis
(@DesignFourTweet) reported
from
Cardiff, Wales
Passed the street green box with doors totally open and no engineers today and thought this is not good. Sure enough it’s not #VirginMedia and #BT tv totally down #Cardiff 😡
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James Trollope
(@DRJAMESOFF) reported
from
Cardiff, Wales
@FizzyM7 @brumsongsben @virginmedia Someone has also tweeted that the estimated fix is around 6:05 but not sure how accurate this is
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jane setchfield
(@jsetch) reported
from
Cardiff, Wales
@virginmedia appreciate these are difficult times for us all but I am locked out of my account and have tried all solutions offered on the website. Help please - working from home requires email access
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
Just been told by @Bluebells048 that I need to ring @virginmedia customer services ... for the 2nd time today - epic fail again people!
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Simon Kerswell
(@kersy28) reported
from
Cwmbran Central, Wales
@virginmedia and I could get £165 as a new customer through @Top_CashBack where is the incentive for me to stay with you! 😡 especially when you have harassed me with phone calls since I rang to terminate my services! Very poor!
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Ciaran Keohane
(@ciaran_keohane) reported
from
Cardiff, Wales
@virginmedia is actually SHIT
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Ciaran Keohane
(@ciaran_keohane) reported
from
Cardiff, Wales
@virginmedia why are you so shit
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Sophie Cloake
(@SophieCloake) reported
from
Cardiff, Wales
@VodafoneUK don’t be fooled by the cheap internet deals!! You’ll be sat in the house waiting for the engineer to never arrive and then call to find out what is happening and no one knows! #fantastic #useless #sticktovirginmedia @virginmedia
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Ashxox
(@_eeelhsa) reported
from
Victoria, Wales
@virginmedia I’m not going to log a complaint online, I tried to complain on the phone and just get put on hold and spoken to awfully, I will be taking this further.
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Tina Ransom
(@littletinaob) reported
from
Clevedon, England
@virginmedia am paying for pay boxing but have no sound!!!! Please help asap
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Beth
(@bethanjane22) reported
from
Cardiff, Wales
When I renew, @virginmedia offer free AirPods with some plans and @O2 do the same! So much for customer loyalty, they just want more and more money! 🤬
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welshcake74
(@Welshcake74) reported
from
Cardiff, Wales
@virginmedia hi my grandparents are mid 80s they were due to transfer to Sky in a few weeks. I don’t want anyone entering their house and need your help to extend their services ufn so they have tv, WiFi and phone line for emergency. Help please
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Hannah N-T
(@hannahtottle) reported
from
Panteg, Wales
@virginmedia I don’t want to waste more of my day doing that, I want you to do what you (publicly) said you’d do, stop lying to customers online and actually do something to help. Virgin is worth £19.5 billion, I’m sure you can make the situation I’d imagine lots of people are in bearable.
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Simon Kerswell
(@kersy28) reported
from
Cwmbran Central, Wales
@virginmedia absolutely shocking customer service! cancelled my services as of 21st March, rang you today to see what you could offer me to stay and you offer me the same package at £17 more expensive, but offer new customers the same deal but £5 cheaper that I currently pay!
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Victoria, Wales
@virginmedia anyone thinking of getting their Wi-fi, think again. We’ve been with the now since NTL days and this HUB 3.0 has been the worst!! Not as good as the make out. The router is in a good position not hidden away yet it’s still crap!!
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Soozles
(@soozles_) reported
from
Barry, Wales
@virginmedia can’t get through to speak to anyone on the phone. I want to remove sky sports from my account whilst there are no sports actually on. I’m outside of my contract now so it shouldn’t be an issue
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Ashxox
(@_eeelhsa) reported
from
Victoria, Wales
@virginmedia We’ve tried three times to raise a complaint with you. And this magical game appeared after the second complaint (the same day) to which the man on the phone was rude, spoke over me and implied my business wasn’t needed or respected at all.
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Tom Griffiths
(@tomgriffiths88) reported
from
Cardiff, Wales
@virginmedia 54 minutes to get through then cut off x3. Trying to cancel our contract which we can't do online.
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Chris QK 🔞
(@QuietlyKinky) reported
from
Newport, Wales
@madsmithyt @virginmedia I also have the same issue. South Wales
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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michael claus™
(@gloobub) reported
WHY DOES VIRGIN MEDIA CHILDSAFE BLOCK CARRD HELP
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Intrepid
(@cjamshed) reported
@ShamaJunejo Had dead slow Sky broadcast. Stitched to Virgin media 200mbps /20mbps upload. Really fast now.
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Joanna Colin
(@joannacolin) reported
@virginmedia hi I’m waiting/losing will to live in the WhatsApp’s queue. It’s been over 2.5hrs since I started chat & I’ve been transferred to customer retention and been waiting for 2 hours. Please HELP ME #accessibility #chronicillness
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Lucy joy
(@ljaxtell) reported
@virginmedia That confirms there's a fault and should be back by 9.15. The gentleman who took my call could probably do with using the app too as he didn't have a clue what he was on about. Shocking service!
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DΛN
(@DCR_510) reported
@virginmedia Wow, I think that just ptetty much sums up your service.
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Joanna Colin
(@joannacolin) reported
@virginmedia This dates back to August & this is the 4th complaint that has not been looked into ie closed without investigation. I’m very sick & don’t have capacity to go through everything again.
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Colin
(@_colin1985) reported
@virginmedia Your customer service department is the worst I’ve ever dealt with. Funnily enough the easiest interaction was when I cancelled the whole package. Avoid!
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Natalie Wright
(@Natalie91817695) reported
@virginmedia 🤞 Baby doesn't try and make an appearance any time soon..I've got no landline, and very spotty intermittent mobile signal and now on 2g so might not be able to make a call online to my husband while he's at work or to the hospital...
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Natalie Wright
(@Natalie91817695) reported
@virginmedia I know there are issues in Thanet and Dover today. It took 30mins to post this tweet and that long again to check the service checker page...thats the trouble with having your sim card as well as broadband, TV and landline I suppose...just want to know if it will be sorted today?
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ACE Grumpy Neil
(@GrumpyNeil_) reported
@virginmedia It was on both initially for the last 2 days, and we had to do a router reset to resolve it. Now its happened and its wiped out our 5g wifi, as we have that and 2.4. So we're getting very slow wifi