3 (Three) Outage in Ramsbury, Wiltshire, England

@ThreeUK 3 hours in and I still get get through to a UK operator. The Indian call centre don't understand my complaint, clearly after 1.5 weeks. Beyond annoyed right now

@ThreeUKSupport I had my data service upgraded on the 24th Sept to unlimited from 100gb. 4 calls to support have failed to reconnect me to Netflix and Deezer, both of which I pay a subscription to and cannot use due to 3. How can I progress this?

@bryonydent @O2 @ThreeUK The signal is crap here too I wouldn’t bother lol

@leecahalin @ThreeUK I have found there service has gone down hill fast Lee.. I’ll be changing as soon as I’m out off contract too

@ThreeUK help! I have no signal. Tried turning aeroplane mode on and off but not helped 🤔

@HebeEveHiom @ThreeUK A mate of mine , had the same problem hardly never had a signal

@256Comedy @ThreeUKSupport James Bond never had to put up with this shit!

@ThreeUKSupport please get your network fixed. Having down time like this with 0 mention of it via and update I'll be leaving mid way through contract! Just as I did twice with EE! Ask them if they managed to win a case trying to get the rest of their funds!

@ThreeUK still having network issues, no signals, emergency calls only, 0 internet, causing me to have a day off of work, would you like to cover our bills as 1 day work is both our monthly bills!

@ThreeUK wtf is going on with your signal.. I’ve gone from being able to stream to being able to do F..all. This is an absolute joke.. signals got worse over the last month.. think it’s time to change suppliers

Decided I will be returning to @Apple when my upgrade is due. Conveniently, the next iPhone releases a month later. 👌😈 @ThreeUK You're the best too btw happy customer since 2012.

@ThreeUKSupport Seriously Chris, I need someone to help me out here mate because @ThreeUK are driving me insane

@ThreeUK has been really disappointing with their service recently. 3 months with no resolution, just thrown department to department.

@ThreeUKSupport your upgrades/cancellation team just lost me as a customer as they couldn't drop £1 a month off a deal to match a competitor. Not the best customer service 🙈

@ThreeUKSupport is it normal for a member of the three team to call and hang up, after I respond back. It wasn’t a cold call as I was expecting you guys to call me.

This morning I got a letter from @ThreeUK. My minimum term is up shortly, and here's a couple of suggestions: * Stick with the same service and price on a rolling monthly basis, or; * Pay £2 more per month on a 24-month contract for the same service. Gee, whichever shall I pick?

@ThreeUK your upgrades/cancellation team just lost me as a customer as they couldn't drop £1 a month off a deal to match a competitor. Not the best customer service 🙈

@ThreeUKSupport No explanation, I've just been told over and over again it will take 24/48hrs. They keep adding credit to my account to say sorry but not helpful as I'm on furlough and not using the phone. They just say 'we can't fix what's happened in the past'

@ThreeUKSupport They promised they will refunded me the full amount paid for the handsets, even though the iPhone 11 Pro Max was acquired LY. I been trying to contact the complaint department and they say this won’t happen, I requested then for the handset iPhone 11 Pro Max to be sent back!

@ThreeUKSupport I raised a complaint, and been trying to sort things out since the 15th of Feb 2021. But now they are avoiding me and hanging up on me. They were two devices iPhone 11 Pro Max 256gb I upgraded no upfront cost LY, and an iPhone 12 mini this year, with an upfront cost of £29.

@ThreeUKSupport I've been trying to get VAT receipts for my top ups as I use it for work. Everytime I'm told it will get sent in 24-48 hours and never does. I've already been charged by my bank for this