Is 3 (Three) having an outage?

3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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3 (Three) problems in the last 24 hours

3 (Three) Outage Chart

At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • ▪ Phone (39.36%)
  • ▪ Total Blackout (27.66%)
  • ▪ Internet (25.53%)
  • ▪ Wi-fi (4.26%)
  • ▪ E-mail (3.19%)

3 (Three) Comments

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3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:
  • ibs_mayat
    ibs इब्राहिम (@ibs_mayat) reported

    @ThreeUK Lost 4G,3G network and cannot make calls at WS13NQ Postcode :@ #fixit

  • Disty_Wolf
    Nose offending wolf @ FWAAAAAA (@Disty_Wolf) reported

    @jmcomms @EE @VodafoneUK @ThreeUK That is what EE, Three and O2 are like in Glasgow city centre too. It’s annoying having to dumb my phone down to 3G to be able to get a connection to the internet.

  • Mindful2move
    Gabriella Clarke (@Mindful2move) reported

    @ThreeUKSupport Where is MY help?! I still have no signal!!!

  • Mindful2move
    Gabriella Clarke (@Mindful2move) reported

    @ThreeUKSupport I have got 1 bar of signal and no 4G in an area that usually has good coverage. Can you look into this asap!?

    SKINNY (@SKINNYMACHO) reported


    AAMIR T (@AAMIRT1) reported

    @ThreeUK 3 is such a rip off and scammers who like to rip loyal customers who have been with 3 for years. I am really pissed off and annoyed. Horrible customer services.

  • Langtrams
    lawrie thomson (@Langtrams) reported

    @EE I transferred my number to @ThreeUK but can't make phone calls because @EE, decide that I can't have full access to the three network for three days, wouldn't mind but its the only number I have

  • 11cemetarygates
    caroline jones (@11cemetarygates) reported

    @ThreeUKSupport what is going on with the signal in Norwich. It is diabolical. I am going to a different network as soon as my contract is up

  • MadDan5
    Danny Nicholson (@MadDan5) reported

    @ThreeUK Good morning 3... Well the network was acceptable in Alicante... even in the mountains..... But sadly I get back to the UK and No Service..... What gives...

  • jonny_b1996
    Jonny (@jonny_b1996) reported

    @ThreeUK is the network down or having issues in Belfast?

  • Jen_Michalski
    Jen Michalski-Bray (@Jen_Michalski) reported

    @Ofcom please help me with @ThreeUK it’s been nearly half a year and they’re thieves. It makes me sick.

  • monoclefox
    Chris C. (クリス) (@monoclefox) reported

    Not the best start with @ThreeUK. Starts with poor attention to detail on the checkout, followed by a confirmation email with a phone number that doesn't work, and finishes with no record of my order in the main system. Think I'll pass on the order after all @ThreeUKSupport

  • ReynoAL77
    ALnotAI (@ReynoAL77) reported

    @ThreeUKSupport Surely with such a hustling city it shouldn’t be an issue in 2018. It’s not like that at London Waterloo, Kings Cross which I regularly use so why Leeds?

  • currywala1
    currywala (@currywala1) reported

    @ThreeUKSupport Downloaded the settings send by 3 mobile now i my phone is tottaly screwed my wifi wont come on and cant connect to my home wifi. Wtf. Im now loosing patience with three.

  • wadatime
    mark waddington (@wadatime) reported

    @DannyGraham82 @dannykeenan9 @ThreeUK We're same once gets to end of contacts only changes once customer upgrades or cancels but we get in touch before it ends to offer upgrades.

  • DannyGraham82
    Danny (@DannyGraham82) reported

    @dannykeenan9 @ThreeUK Really? I thought it's up to me to cancel it

  • BilkirnMandar
    ß ĸ Maηdar™✨ (@BilkirnMandar) reported

    Hi @ThreeUKSupport I’m having issues accessing my Three App. I tried deleting it and downloading the app again and still nothing. Can you email me my recent bill please? Thanks

  • WelshHell
    Helena Peters (@WelshHell) reported

    @ThreeUKSupport so you can not be bothered to reply Hello pak goodbye 3 crap service

  • ReynoAL77
    ALnotAI (@ReynoAL77) reported

    @ThreeUKSupport Sorry, didn’t get chance to check phone all day. Not sure if the postcode but it was at and around Leeds Train Station, LS1. I appreciate there’s a lot of traffic both human and automotive but that should only give you reason to build a stronger network there.

  • rbrignall
    Robert Brignall (@rbrignall) reported

    @ThreeUK How many of your 9.9M customers are overcharged by 1p every month? My £13-a-month contract is apparently £13.004-a-month, which gets "rounded" to £13.01. One of your operatives gave me a discount so I'm set for the next 40 years, but you need to fix this.#ThatsALotOf1ps

  • RichardJowsey
    Rj (@RichardJowsey) reported

    @ThreeUKSupport Firstly I'm not frustrated just lost with the amazing lack of customer care. Just so I'm clear I understand this team can't make outgoing calls but you tested a line earlier to the payments team. Are they too not allowed to make calls?

  • DexterFB
    Dexter Franklin-Beck (@DexterFB) reported

    Disgusting treatment from @ThreeUK Never been treated so immorally, especially from such a large organisation.

  • Jen_Michalski
    Jen Michalski-Bray (@Jen_Michalski) reported

    @Ofcom please help me get @ThreeUK to either give me the iPhone x I've been paying for since November or reimburse me my contract.

  • TourDeFat88
    GJ Wallace (@TourDeFat88) reported

    @ThreeUKSupport Well it says would you like to upgrade your plan as I keep running out of data..... bit of a false advertisement really. I've stuck with three DESPITE not getting a signal in my home.

  • pjth10
    Paul (@pjth10) reported

    @ThreeUKSupport if I changed over the ownership of a contract will the login still be the same or will I have to register again?

  • _aramsay
    Alan Ramsay (@_aramsay) reported

    Does @ThreeUK go-binge service let you watch @NetflixUK service from a laptop / iPad tethered? Also is Go Binge available on your business SimO plans?

  • recklessjeck
    Plo Koon (@recklessjeck) reported

    @ThreeUK do you have a UK call centre? The one in India is extremely unhelpful and rude

  • ricardohortini
    Ricardo Hortini (@ricardohortini) reported

    @ThreeUKSupport any clue as to what’s happening with the signal in Blackpool?

  • lyallr
    Raj Lyall (@lyallr) reported

    @SHED8888 @ThreeUK It’s a call centre in India and the Philippines. I had contract back in 2004 it was nightmare never again. Been with o2 for 11 years now

  • benjwri
    Benjamin Wright (@benjwri) reported

    @ThreeUKSupport Reset network settings seems to have worked, thnx

  • LeeGriffin1975
    Lee Griffin (@LeeGriffin1975) reported

    @ThreeUK Appalling customer services not happy with three just lost another customer well done.

  • SHED8888
    Sarah (@SHED8888) reported

    Cancelled 2 @ThreeUK contracts today purely because I can no longer deal with the customer service department. I’m not saying they’re bad, I just cannot understand what they are saying to me!

  • JoeMurray29
    Joe Murray (@JoeMurray29) reported

    @ThreeUKSupport Is there a timescale for improving this? I don’t understand how my colleagues who are with Vodafone, EE and O2 don’t have the same issues?

  • markthecrow
    Mark Crow (@markthecrow) reported

    @ThreeUK has the WORST signal in and around London. Nothing updating or downloading or web pages loading when you travel between London and Blackheath! #whowantsmybusiness #whatcanyoupromiseme @VodafoneUK @EE @O2 @giffgaff @tescomobile

  • benjwri
    Benjamin Wright (@benjwri) reported

    @ThreeUKSupport The problem was just in Abingdon ( OX14 1DE) but since this morning has expanded all the way to Wallingford (OX10 9JF). I only get 3G a lot of the lime but even if it shows 4 bars of 4G web pages just don’t load and I get a server didn’t respond or timed out error

  • AdamJPUK
    Adam [AdamJP] (@AdamJPUK) reported

    @ThreeUKSupport More horse-shit from Three. why lie to me? You know for a fact my phone (Huawei Honor View 10) CAN support it, and I've proven it can. Why be a bare-faced liar like your useless tech?!

  • andrewscorgie
    Andrew Scorgie (@andrewscorgie) reported

    @ThreeUKSupport Is there more planned work happening on the ky8 postcode area cell mast? and by chance, is this a shared mast with EE as they appear to have no signal as well

  • JoeMurray29
    Joe Murray (@JoeMurray29) reported

    @ThreeUKSupport Hi, its indoors in the office I work in and it only affects the 3G/4G service, I have other colleagues who are on different networks who have no issues using their phone

  • JoeMurray29
    Joe Murray (@JoeMurray29) reported

    @ThreeUKSupport Hi, its G2 6QQ, Ive had the same issues for the past 6 months but by the time Im in an area where I can get connection I havent bothered contacting, please confirm if there is anythink in the contracts to break based on the poor coverage

  • Seamus_McKeown
    Seamus McKeown (@Seamus_McKeown) reported

    @ThreeUKSupport Clearing my cache doesn't fix YOUR website

  • nuttermuttering
    nutter (@nuttermuttering) reported

    @ThreeUKSupport Why is reception near Liverpool Street, Brick Lane etc so bad? Not a problem for Vodafone users, my colleagues are surfing like there’s no tomorrow. I btw hardly 1 bar & cutting out during phone convos.

  • Carlyon_Camping
    Cornwall Camping (@Carlyon_Camping) reported

    @ThreeUKSupport @ThreeUK Patchy intermittent signal again in PL253RE, any reason?? Been going on for days, seriously thinking of leaving if no improvement.

  • ThreeUK
    Three UK (@ThreeUK) reported

    @superkos how annoying. hopefully our customer support team can help you with this > @ThreeUKSupport

  • Disty_Wolf
    Nose offending wolf @ FWAAAAAA (@Disty_Wolf) reported

    @Nightpaws @ThreeUK All of the major UK networks need to sort their LTE capacity in the city centre. I think Vodafone is the only carrier in the UK that LTE works in the city centre. O2 and EE believe it or not are just as bad.

  • mattylincoln
    Matt Lincoln (@mattylincoln) reported

    @ThreeUK just been into @CostaCoffee Camberley and they’re not accepting the free codes because the “scanner isn’t working”. Pretty poor if you ask me....

  • Clairellen_
    Claire 👑 (@Clairellen_) reported

    @ThreeUKSupport help please

  • EmmaLouiseStar
    EmmaLouise (@EmmaLouiseStar) reported

    @ThreeUKSupport I don’t see why I should be expected to pay for something that I had already believed to have been cancelled (I gave the notice specified in the t&c beginning Dec). The two ‘gentleman’ on the phone were so useless at trying to resolve this and not willing to help at all

  • leeroberts1969
    lee james roberts (@leeroberts1969) reported

    @ThreeUKSupport apparently ive used 12gb of roaming data abroad and also used £42 worth of extra data in the space of 9 days, how is that possible, have been to a 3 shop, got no explanation and also phoned 333 to speak to a very poor English speaking lady who never helped me at all, im fuming

  • chunoupdates
    Chuno (@chunoupdates) reported

    @ThreeUK hi my Hauawei wifi box not working ? The password default not working

  • jamespaulfrost
    James Frost (@jamespaulfrost) reported

    @ThreeUK Why is your customer service so useless? I've been waiting for proof of baring. It's like no one in your call centre knows what they are doing.

  • Mike__Lloyd
    Mike Lloyd (@Mike__Lloyd) reported

    @ThreeUKSupport Getting extrememly slow download speeds. Is there a problem?

  • FryJfry
    James fry (@FryJfry) reported from Fulwood, England

    @ThreeUKSupport no signal for three days in Manchester or Preston, website now saying sorted by 26/3/18. Is this a joke?

  • Em_Rawlingson
    Emma Rawlingson (@Em_Rawlingson) reported

    @ThreeUKSupport They were not able to help me and the service was terrible. Could you please reinstate my offer?

  • RichardJowsey
    Rj (@RichardJowsey) reported

    @ThreeUKSupport I'm phoning from abroad what number do I dial? I'm on social media and I am making all the running to sort out your problem. Help?....

  • FergusPeace
    Fergus Peace (@FergusPeace) reported

    @ThreeUKSupport On Saturday I answered and was asked if I was Lou Cox (I don't know anyone by that name). Today there was an automated voice message left saying there was an unidentified 'problem with my account' but looking in My3 online I can't see anything

  • bisbaaso
    :) (@bisbaaso) reported

    @ThreeUK your customer service is disgusting, I don’t know what you have to do around here to pay a but bill it’s clearly not calling you!!!!!!!

  • DougieTruck
    Dougie Cunningham (@DougieTruck) reported

    @ThreeUK @ThreeUKSupport Loyal customer having the piss taking out of him by customer services India. Total farce.

  • EmmaLouiseStar
    EmmaLouise (@EmmaLouiseStar) reported

    Absolutely appalling customer service from @ThreeUK today. Basically calling me a liar because they have no record of a contract cancellation call I made in December... They then have the audacity to say I can cancel the contracts today and be charged an additional 30 days on top

  • leeroberts1969
    lee james roberts (@leeroberts1969) reported

    @ThreeUK have honestly never had the misfortune of dealing with a company like this, totally utter SHITE

  • leeroberts1969
    lee james roberts (@leeroberts1969) reported

    @ThreeUK absolute shocking customer services from this joke of a company, why employed non-english speaking sales people to answer the phone in the UK, roll on the end of this pitiful contract