3 (Three) Outage

@ThreeUKSupport Hi, trying to log into my account, but it says my password is wrong (but I know it isn't!). Tried resetting the password, & after clicking through from the email & following instructions, it comes up with a "my3auth.text.generic.error" message. Is there an issue?

@ThreeUK shocking customer service. Still waiting for my 72 hour call back and some customer reps could do with a lesson in politeness

@ThreeUKSupport @MwjMark These people are saying the truth. The service room three has become an absolute joke. Unreliable. It’s been almost 9 months of problems every Teo weeks but the last months it’s on a daily basis...

@ThreeUK I’ve had one bar signal and no more than about 2MBPS download speed for the last like 2 months? Why is your signal and internet so up and down? Isn’t it plastered everywhere aboit ‘best 4G network’ in the UK. It’s awful

@ThreeUKSupport my 5g router would not activate and your customer support cannot find my details. No 3 shops around me is open. Need urgent help!

@ThreeUK @three_broadband a new 5g router arrived with a SIM card but wouldn’t connect online. Tech support can’t find details of my account and told me to get to a 3 shop to sort it out. But your 3 shops closed before stipulated closing time and all 3 shops nearby won’t pick up!

@ThreeUK Since you have been given wrong information let me connect you to my customer relations team. That was 20 mins ago and my partner is still waiting. Not good when he is thinking of leaving.

@ThreeUKSupport Sent you a dm a few hours back. Your tech support team has checked the area coverage already as well. Claim it's a 'tower repair'. I'm sorry. It's been weeks. Please set me FREE! I shouldn't have to pay an exit fee when you can't even provide internet! @ThreeUK

@ThreeUKSupport Hi, can I please make you aware that this is still an ongoing issue with coverage around this area. Whilst it's not a constant issue at the minute it is still causing some blackouts of data and phone coverage.

@ThreeUKSupport @ladychin_r You might want to speak to Kim about her attitude. I’m disgusted by the service you have shown as a company online

@ThreeUKSupport despite weeks of promises of soemone calling me and myself daily contacting you via live chat I’m still no closer to resolving issue. I have numerous contracts with you are you going to keep ignoring me as I’ll take my business elsewhere all five plans

@ThreeUKSupport our router (Huawei b535) seems to be unable to to load BritBox anymore. It was fine yesterday, but now it is clearly blocking it from loading up. Can you help? We’ve reset it 3 times. Other apps like Netflix & YouTube are working fine.

@ThreeUKSupport my 4g home router has stopped working. Using the HUAWEI link app it says mobile network connection error and to check if I have an overdue bill. I do not, and my3 account says all up to date. Please can you help?

@ThreeUK @ThreeUKSupport apparently you can't cancel online ,only by ringing up .ive never got thru to talk to anyone.i would never recommend three to anyone after this and will be cancelling my other number on three shortly

Seems this is an issue with your system and Firefox. I can log in using Chrome, but I use Firefox as my internet browser. @ThreeUKSupport

I managed to get past that error, but now when I go to log in, I enter my password and it just boots me back to the login screen @ThreeUKSupport

@ThreeUK What am I getting as a loyal customer? You should also give us something to keep us with you :)

Worst customer experience ever from @ThreeUK , can you at least let me leave so I can go elsewhere??? 😡

@mick_miller @ThreeUK Tell them you lost the device and want to cancel, then reorder

@ThreeUKSupport Don't blame my phone it also is the same with my data box aswell, customer service just hang up when confronted with a problem. Do I dm my details??

@ThreeUKSupport @ThreeUK Nope, the text option isn't working and your site AND app is still down!

@mick_miller @ThreeUK I had this a couple of years ago with Virgin mobile. Another guy down south had two phones registered in my name!! Turns out we have the same name but that's no bloody excuse. ITV was a nightmare. I even rang him and got a load of abuse. 😔Good luck Mick.

@ThreeUKSupport Iv never had this issue iv topped up my phone with an add on every month and it has worked fine I dont have any service its not only data is plain no signal . Also can you show me where it says that after two month it stoppa working ?

@ThreeUKSupport My three is as much of a joke as the call centre - that’s down as well.

@ThreeUKSupport “The call centre is having issues and can’t take calls - get through “the system is down so we can’t access your account” - “or the system is being upgraded and we can’t access your account” live chat = we can’t get into the system (then the chat closes before you can even speak)

I'm banging my head against a brick wall with @ThreeUK their customer service stinks. I can't cancel a data sim because they have put someone else's details on to my account, so they won't talk to me because I can't give the other persons details! #arrrrggggh!

@ThreeUK I’m trying to upgrade my 2nd contract and your call centre is STILL having issues. 4 weeks now. Like WTF? the contract expires today and your systems are incapable of letting me upgrade. This is a joke. Will be complaining to ombudsman about your complete lack of service

@ThreeUK Reception is terrible in Boston lincs can't make a call or get any 4g 😭

@ThreeUKSupport So after my three stopped working, I contacted three online to know the reason, With in another 5 days I was back to three again with the same number. Couldn’t make the contact because of busy online service and phone call. My point is I am still three service user.

Wasted 4 hours of my day, spoke to 9 different people to resolve a simple issue and nobody could fix it. Only got through to someone on the phone when I said I wanted to leave and they spent the time trying to sell me an upgrade? Bunch of dummies @ThreeUK @ThreeUKSupport