3 (Three) Outage Report
Why is my 3 (Three) service not working?
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If you are having issues, please submit a report below.
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of 3 (Three) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments section!
Will 3 (Three) compensate me for the outage?
3 (Three) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use 3 (Three) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. 3 (Three) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (62%)
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Phone (18%)
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Total Blackout (11%)
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Wi-fi (6%)
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E-mail (2%)
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TV (1%)
Live Outage Map
The most recent 3 (Three) outage reports came from the following cities: London, Newcastle upon Tyne, Eastbourne, Enfield Town, Cambridge, Charlton, Edinburgh, Islington, Hertford, South Ockendon, Liverpool, Great Yarmouth, Glasgow, Leeds and Carrickfergus.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Newcastle upon Tyne |
Total Blackout | |
| Eastbourne |
Internet | |
| London |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Simone Donnelly
(@SimoneDonnelly) reported
@ThreeUKSupport Read it again! Ffs!!!! And officially day 13 with no network! Aaaaarrrrrggggghhhhh!!!!! I hate this network and can't wait to leave!!
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Ucey.eth
(@UceyETH) reported
@P1ckle__Backup @ThreeUK Yeah, I was thinking EE or O2... O2 for early gig tickets... But Three have **** service in my area and GoRoam was the only thing that kept me with them tbh
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Toenaldo
(@DanRockell) reported
@ThreeUK @TODDLAT **** off 3 you turncoat cowards.
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Bodger McGuinness
(@GeneGenie65) reported
@ThreeUK Hello, I am desperately trying to buy a data passport. I have managed through the past two days, but the link is no longer working. Please help very important.
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Ryan
(@ryanbate) reported
@ThreeUKSupport Hi Jade, will do. I was also told that as I was “outside of my 14 day cooling off period” that to transfer my number would require changing account number to PAYG (30 days) or porting to another network and back (3-4 days).
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Kelvin
(@kelvinklin2) reported
@ThreeUK @TODDLAT Please why is your network very poor in Aberdeen, do something about it, it’s becoming embarrassing
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🧠 Ade's Brain
(@adesdaily) reported
@ThreeUKSupport I am not having issues with calls. I can call no problem. But nobody can call me. I have put the sim back in. No joy.
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Jonny Hooley
(@JonnyHooley) reported
So @ThreeUK if you miss your payment whilst away you get cut off and then no way to pay even on wifi! This sucks.
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katie t 🏴
(@kattyork) reported
I wish companies would get with the times. I have a .Wales domain insurance is the worst for it no family or beer on my @ThreeUK account I have my .wales address but in store that wouldn’t work with my upgrade!
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Félim Doyle #M3HIM 🇮🇪🇪🇺🇬🇧
(@Felim_Doyle) reported
Do @ThreeUK 5G Home Broadband devices have 4G/3G backup? Similarly, do your 4G devices have 3G backup? My home has always had variable coverage despite the surrounding area having a strong indoor and outdoor mobile signal so for many years I have relied on a Home Signal unit. #5G
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Darren Woods
(@spinneywoods) reported
from
Redhill, England
@ThreeUKSupport ffs why is my service so poor told it could be my phone guess what new phone same poor reception
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Deepali
(@deepalikain) reported
@ThreeUK please explain about the new scam on three network. I fail to understand your billing system.
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Thomas McCallister
(@McCallisterTom) reported
@ThreeUKSupport Are you going to be making good on your promise of rolling out eSIM on your network?
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Joshua Archer
(@j4rcher_) reported
@ThreeUKSupport Each time they’ve said that this time will be different and that they’d work on sorting the problem for me. Each time it hasn’t worked. I’m at a loss as to what I can do.
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The Butcher 🔪
(@LichaSzn) reported
@ThreeUKSupport it’s not letting me connect to the internet. It says the password is incorrect. Btw I’m using my girlfriends work wifi and had no problem with it but today it’s been buggy
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Simone Donnelly
(@SimoneDonnelly) reported
@ThreeUK 12 days without any network!! So if I go outside alone and something happens to me I can't contact anyone for help! How is this acceptable??? As stated before I am paying a contract for a service I'm not receiving! Shame on you!!
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Humanbasic
(@humanbasic) reported
@ThreeUKSupport fast approaching 3 weeks of piss poor to nonexistent service. Really not good enough Three.
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Thomas McCallister
(@McCallisterTom) reported
@ThreeUKSupport @NikTheGeek I'm having the same problem, Twitter isn't seeing Three as a trusted network for some reason.
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Slingshot Steve
(@Slingshot_Steve) reported
@ThreeUK had 2 phones with you for well over 10 years, upgraded both phones. Got sent a charger I didn't ask for with 1 phone and charged £20. Was promised that would be removed from my bill, nope you charged me £20. That's no way to treat a loyal customer.
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Rdm Property Care (Rory mccallion )
(@RdmProperty) reported
@ThreeUK hello I have a technical issue with my phone , could you possibly help please
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Dave Payn
(@payn_dave) reported
@ThreeUK @O2 @EE There are network issues for all of you for post code PA34 4HP. Could you get this fixed asap. One network, I can understand l, not all three. Not nearly good enough.
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Jonny Freedman
(@jonnyfreedman) reported
Trying to contact complaint team @ThreeUK No acknowledgment or response after three emails including one specifically given to me by customer support. Extremely disappointing
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Gumpert
(@GumpertFC) reported
@ThreeUKSupport Hello and (nearly) good evening, would someone be able to assist me with a Three+ issue? I’m after another Cineworld code, I used it this week on one booking, but now looking to go at another date and time. I would need a new code presumably
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Gumpert
(@GumpertFC) reported
@ThreeUKSupport Hi there, no I haven’t used it. The showing is for Ant Man in February. But because I’ve made a booking with the code, even if I cancel it and try and re-book, the system thinks I’ve used it. If that makes sense?
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🧠 Ade's Brain
(@adesdaily) reported
@ThreeUKSupport To be clear. I am not an idiot. Of course I have tried to call it since. Please ask someone else to deal with this for me. We are 4 messages in and not really getting anywhere. Thanks
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The Last Hat Girl
(@TheLastHatGirl) reported
@ThreeUKSupport Both your website and app are broken. It is impossible to login to Three. How am I supposed to pay my bill? I don't have the time to sit in a one hour call queue. I just want to pay my bill. it's not a password thing - you seem to be having actual tech errors.
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Living Life!
(@living_life_me) reported
@ThreeUKSupport @TraceyeFord10 Nathan are you stupid. How insensitive. It’s her friends dad who has passed away.
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Humanbasic
(@humanbasic) reported
@ThreeUKSupport So the outage in BA14 is going to continue indefinitely. What compensation are you going to offer? Refunding our monthly contract charge is a given but does not compensate the MASSIVE and apparently unending inconvenience.
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Thorsten Beck 💛💙
(@TL_Beck_Firenze) reported
@ThreeUKSupport So, what you are saying: information on your website is useless and customers can never rely on any information given by customer service. You really do appreciate your customers, don’t you? Or maybe not @ThreeUK
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Dave
(@Dave96222542) reported
@ThreeUKSupport I remember when you had a decent reliable service. Now your signal is shite. Constantly slow or even no service. Just do us all a favour remove three from the network completely. EE or any other network is way better than yours