Is 3 (Three) having an outage?

3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

 Problems detected at 3 (Three)

3 (Three) problems in the last 24 hours

3 (Three) Outage Chart

July 22: Problems at 3 (Three)

3 (Three) is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Phone (39.62%)
  • Internet (26.42%)
  • Total Blackout (20.75%)
  • E-mail (11.32%)
  • Wi-fi (1.89%)

3 (Three) Live Outage Map

3 (Three) Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:
  • Amish_John
    AmishJohn 1897baybay (@Amish_John) reported

    @ThreeUK what’s the chances of my area getting a signal soon? For the past week the signal has been absolute rubbish, my family and I both pay around £30 a month each and we can’t use our phones because the signal is crap!

  • L6HJC_92
    Harry (@L6HJC_92) reported

    @ThreeUKSupport Thank you for the reply! The post code is NR8 6NP, I have changed to 3G but still very slow. Thanks.

  • mrlozmoore
    Laurence Moore (@mrlozmoore) reported

    @ThreeUKSupport you're having issues with webchat. not me.

  • spinstartshere
    Dr. Joel Dinero Francis (@spinstartshere) reported

    @ThreeUKSupport Well there's still the small issue of you allowing my number to be ported to another network and the fact that it took nineteen days to get it back...

  • XtinaG
    cнrιѕтιna мarιe 🦋 (@XtinaG) reported

    @ThreeUKSupport I still have one contract with you guys but was disappointed by your customer services at 333. If any future problems arise, I’ll turn to your twitter team instead!

  • emmanuelokorie
    Emmanuel Okorie (@emmanuelokorie) reported

    @ThreeUKSupport hi, it's been a few hours since I spoke to someone from customer service and my phone has been restarted a few times as well. Still having no luck unfortunately..

  • jukevox
    Matthew Hawn (@jukevox) reported

    @ThreeUKSupport I've spoken to your customer support team and after much explaining and escalation, they agreed to refund the money. Thanks for checking in but this is resolved with Three. I still think @VirginAtlantic ought to dump @AeroMobile. It's deceptive.

  • JamesGoodison1
    James Goodison (@JamesGoodison1) reported

    @ThreeUKSupport Rude, unnecessary, strange tactic from your staff.

  • JamesGoodison1
    James Goodison (@JamesGoodison1) reported

    @ThreeUKSupport The salesman pitched a deal for me that was better than the one I'd taken with o2. I asked him to log the offer on my account to see if I could contact o2 to cancel, which I did. My wife called you back to take the contract and enquire about a SIM only deal for herself.

  • JamesGoodison1
    James Goodison (@JamesGoodison1) reported

    @ThreeUKSupport My contract was due to end in 2 weeks, around 3 weeks ago. I called customer service team who told me to pop into a shop, which I did. Not a single member of staff moved. I asked them what I could with regard to upgrading. I've paid 60 a month for a 2 year contract.

  • ROBERT12772279
    ROBERT GRIFFITHS (@ROBERT12772279) reported

    @ThreeUKSupport Still got signal problems one bar or nothing LL13 9HE

  • WahabAlfeleej
    أ. عبدالوهاب بدر الفليج (@WahabAlfeleej) reported

    @ThreeUKSupport why is my internet so slow/doesn't work when Im in London?

  • em_a82
    Em (@em_a82) reported

    @ThreeUKSupport Hey, it was over the phone. Sim only 12 Month contract. Just never been asked to key in my card details so wanted to check if the process had changed?

  • lgregoriou
    Lucas Gregoriou (@lgregoriou) reported

    @ThreeUKSupport So its not really a feel at home service when I can only use 3G and im limited to 13gb of data when I should be getting 100gb

  • hollygilbertson
    Holly Gilbertson (@hollygilbertson) reported

    @ThreeUKSupport my 4G is consistently not working & it doesn’t default to 3G, the internet just doesn’t function at all. I have to switch my phone off and on again for it to kick in. can someone explain what’s going on?

  • emmanuelokorie
    Emmanuel Okorie (@emmanuelokorie) reported

    @ThreeUKSupport how long do I have to wait for roaming to kick in while abroad? Can't get any service at all at the moment in Italy... I did call this morning to have international roaming added to my account...

  • JamesGoodison1
    James Goodison (@JamesGoodison1) reported

    @ThreeUK Customer service staff over the phone and in store need retraining. Appalling service.

  • Swarley29
    Ben Swarley (@Swarley29) reported

    @Ethoic_ @ThreeUKSupport All my friends have left Three it is terrible in London and Three is fully aware of the problem according to the hotline. I use an iPhone 6s Plus but same with my HTC one M7. To have more reliable network I switched to 3G only and it is much better.

  • welshdan30
    Daniel Haycock (@welshdan30) reported

    @ThreeUKSupport trying to setup a new SIM payg account to apply an addon. Managed to login but cant submit email for validation "Whoops, something went wrong. Please try again. MY3-CHANGE-EMAIL-RESPONSE-ERROR undefined"

  • Ethoic_
    Leandro (@Ethoic_) reported

    @Swarley29 @ThreeUKSupport Hey Ben. Have you switched providers and do you think I should cancel my contract? Also what phone do you use?

  • Swarley29
    Ben Swarley (@Swarley29) reported

    @ThreeUKSupport @Ethoic_ nice to give stuff like huge data pack or go binge for cheaper than your competitors but when you don’t have the network to back it up you basically make it a bad experience for everyone in big city centres. Stop giving away loads of data or invest in your network to support it.

  • sartejt
    𝕋𝔼𝕁 (@sartejt) reported

    @ThreeUKSupport out of data and need about 200Mb for the next three days as a data add-on, what can you do for me? Been a 3 customer for 4 years

  • Swarley29
    Ben Swarley (@Swarley29) reported

    @ThreeUKSupport @Ethoic_ I also live in Hammersmith but have less than 1mbs for more than a year useless to call them their network are over congested. I ask for a time frame because it has been more than a year they said they don’t know probably not in a short term. Truth is no investment.

  • ellieisthebest
    elz (@ellieisthebest) reported

    @ThreeUKSupport When do you plan to fix this because it’s been a week and my signal is still shocking. It’s a joke that you can charge the extortionate rates that you do and I still don’t get signal in 2/3 of the country.

  • Delveyboy
    Heinz Beanz (@Delveyboy) reported

    @ThreeUKSupport Due to this constant issue. Essentially I have to pay a second mobile provider to get usable internet. This is because like most people I need access to emails etc for work and I'm missing these emails due to this congestion issue. Simply put your networks is not adequate enough

  • Delveyboy
    Heinz Beanz (@Delveyboy) reported

    @ThreeUKSupport That's the problem. It's always network congestion where ever I am. Be it in knutsford or Manchester or amywhere else the internet is always slow to the point of being unusable. And it's due to congestion. I never had this issue with EE. I've now took a second provider out

  • krispycremekef
    avfc (@krispycremekef) reported

    @Beacons_Walker @VodafoneUK @EE @ThreeUK I must be getting short changed then, customer for over 12years, 4gb data ,unlimited calls texts for £14, used to get unlimited data @ThreeUKSupport

  • MatthewJames_93
    Matthew-James (@MatthewJames_93) reported

    Come on @ThreeUKSupport you're the only UK network that's not released the Android Oreo update for the S7 Edge. What's taking so long?

  • joshharsant
    Josh Harsant (@joshharsant) reported

    YET AGAIN @ThreeUK - your 3G reception is truly appalling. I’m static in one place, am sat next to a window and STILL the 3G connection is delayed and slow. Just appalled.

  • Space_tom22
    Tom Andreou (@Space_tom22) reported

    @ThreeUKSupport I had this but this is not helpful since the trains don't have good WiFi. On other routes with faster trains I had no problem with my reception. Just on this route.

  • AdamSmithBiz
    Adam Smith (@AdamSmithBiz) reported

    @ThreeUKSupport Been with you 3 months, no end of problems, hardly ever get 4G, signal bad in most of the places I go. I run a business and use my phone so much and I’ve missed so much business since moving. Plus went on holiday and you stopped my account once I got to £50.

  • johnwithbeard
    John (@johnwithbeard) reported

    @ThreeUK partner wanted to set pin on sim-she has monthly plan with you, eyephone 7. It told her she had to call you for PUK code and her sim is locked! What num does she ring? Help! Thanks

  • nickarkell
    Nick (@nickarkell) reported

    @ThreeUKSupport By the way @ThreeUK, why would I want to buy MORE data when I couldn't use even 10% of the 12GB you gave me where I live? I had to spend extra money on a separate SIM just to have data while I had no home broadband for a few weeks, simply because your signal is crap.

  • nickarkell
    Nick (@nickarkell) reported

    @MeSharonWallace @ThreeUK Thanks Sharon. These Twitter customer service teams are not usually business-minded though and don't think about the long term! I can't believe they let my bill go that high without any warning & reckon it may be worth reporting to the ombudsman.

  • AzizAngari
    Aziz Alangari 🇸🇦 (@AzizAngari) reported

    The only positive thing about @ThreeUK’s network is that I do not bother putting my phone on Airplane Mode while on a flight.. if this signal can affect the plane then I do not want to be in that plane.

  • LeoMartorana
    The Real Leo Martorana (@LeoMartorana) reported

    @dmartora @ThreeUK @SparkNZ @ThreeUK are mainly shit. They hounded me for 6 months through their own incompetence and we’re fined by the Ombudsman. I would rather use Coke cans and string than use their network

  • PapillonCoach
    Debbie Meehan (@PapillonCoach) reported

    @ThreeUKSupport an outstanding DD (due to another misunderstanding in 10 years we've never missed a payment) and put me through to payments telling me he would ring me back in 30 minutes which he didn't and then the phone cut off!!! I paid the outstanding amount and am now considering

  • KyDaly
    Ky. (@KyDaly) reported

    @ThreeUK cutting me off after calling me a valuable customer. Arseholes

  • ROBERT12772279
    ROBERT GRIFFITHS (@ROBERT12772279) reported

    @threeuk only one bar signal

  • Saffie1963
    Sue Bullock (@Saffie1963) reported

    @ThreeUKSupport I can get a signal when I'm out of my local area. Has been like this 2 wks at least. Three website says there's issues in my area.

  • geekparagon
    #Broken matt rutland (@geekparagon) reported

    @em_a82 @ThreeUKSupport I have never had that either...

  • em_a82
    Em (@em_a82) reported

    @ThreeUKSupport Hi, just adding another sim only contract to my existing contract and was asked to key in my card detail etc. Never been asked before, is this new? Thanks.

  • RichardDPhoto
    Richard Davies (@RichardDPhoto) reported

    @ThreeUKSupport I’m getting pretty tired of getting messages that tell me I’m out of Data when 90% of the time my phone uses WiFi. I’ve been a loyal customer for over 8 years and I feel like it’s a tactic to get me to add more data!

  • PureLuxuria
    Amy Harrison (@PureLuxuria) reported

    @DanDannyDanDan_ @ThreeUK I had the EXACT same thing happen to me after being a customer for nearly a decade. This is why I left 3.

  • Eleanor_hughes1
    Ellie Hughes (@Eleanor_hughes1) reported

    @ThreeUK can you investigate why my phone isn’t picking up signal abroad? I’m in Spain and Portugal travelling and can’t get signal.... thanks

  • gemmaedwards26_
    Gemma Edwards (@gemmaedwards26_) reported

    @ThreeUKSupport have been absolutely terrible today i know they probably doing work but this is 2 days in a row now please dont make me regret my decison guys as i love being on your network

  • gemmaedwards26_
    Gemma Edwards (@gemmaedwards26_) reported

    @ThreeUKSupport have been absoluty terrible today i know they probably doing work but this is 2 days in a row now please dont make me regret my decison guys as i love three

  • KattiGLL
    Lea Lucas 🇸🇪 (@KattiGLL) reported

    @ThreeUKSupport My network keeps cutting in and out while I am abroad. I have data and never had this issue before. What could be the problem?

  • kye118118
    Kye Palmer (@kye118118) reported

    @ThreeUK hi me and my partner have had no signal for last couple of days on phones and ipads, do you know when service will be back to normal?

  • Austy
    Austin Harte (@Austy) reported

    @ThreeUK @ThreeUKSupport is anyone working on this today? No response - here or via my first, longer, DM. Please help asap.