3 (Three) Outage Report
Why is my 3 (Three) service not working?
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If you are having issues, please submit a report below.
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of 3 (Three) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments section!
Will 3 (Three) compensate me for the outage?
3 (Three) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use 3 (Three) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. 3 (Three) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (63%)
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Phone (18%)
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Total Blackout (9%)
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Wi-fi (6%)
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E-mail (3%)
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TV (1%)
Live Outage Map
The most recent 3 (Three) outage reports came from the following cities: Liverpool, Portsmouth, Dublin, London, Norwich, Hackney, Coventry, Kettering, Romford, Croydon, Slough, Hemel Hempstead, Aberdeen, Birmingham and Leicester.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Portsmouth |
Internet | |
 Dublin |
Phone | |
| London |
Internet | |
| Norwich |
Internet | |
| Hackney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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lauren
(@PotterFan98x) reported
@ThreeUKSupport why has my phone not had any signal? this is such a disgrace.
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La Maggica UK
(@MaggicaUk) reported
@ThreeUK I am in Italy and the roaming is not working both on mine and my wife phone. Your customer service is useless and not picking up calls. What is going on? My work phone with @VodafoneGroup is working perfectly fine. Do you want me to switch after all these years?Pls help
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Anna
(@Amaya_7) reported
@ThreeUK what’s wrong with our mobile data when we’re in central. The same problem with my friends three mobile data
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brat 🤍
(@donatellabrat) reported
@ThreeUKSupport Yeah, I need to change my debit card info so my payments can keep going through. However when I call customer service it says the number is invalid.
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Tricia Hylton
(@hylton_tricia) reported
@ThreeUKSupport I’ve called and spoken to someone on the customer relations team on COUNTLESS occasions who say they can’t issue me a PAC code over the phone and that I have to wait for someone to call within 48hrs. Either no one calls or if they do, they hang up on me. Why is this so difficult.
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James Wilson
(@docjwilson) reported
@ThreeUK Full signal but doing zero at CarFest North this weekend, couldn’t even make calls most of the weekend.
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Becky Gerrard
(@becky_gerrard) reported
@ThreeUKSupport my 5G Wifi router has no signal. I can see there is an issue on the website but I use this to work from home! When will it be back?
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brat 🤍
(@donatellabrat) reported
@ThreeUKSupport i need to change my card info for my huawei wifi device and the customer service number they gave me isn't going through 🙄 What's the number?
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pidge ₍˶ˆ꒳ˆ˶₎✼:♡*ﾟ⚔️
(@torypigeon) reported
@ThreeUKSupport @ThreeUK I had discussed my contract options with live chat and was just told the price it would cost to cancel it rather than any other help or offers of goodwill gestured.
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Andrew Cain
(@and22052) reported
@ThreeUK the mobile signal is a joke, forget 5g I rarely get 4g. Should have stayed with EE and got a proper signal
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northwigan 🇺🇦
(@norfwigan) reported
@ThreeUKSupport I’m not sure I understand. The deals I’m talking about are already with Three. Could I not cancel my old contract, get a PAC and transfer the number over like you would with other networks?
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matthew
(@MatthewASBT) reported
@ThreeUK @ThreeUKSupport have got me in a mobile contract paying £50 a month, with no signal or service and expect me take a £10 discount a month (so £40 a month) or pay £300 to end the contract. Even tho I am getting no service… #Scammers
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Chip Switches 👾
(@ChipSwitches) reported
@ThreeUKSupport I am trying to pay a debt which I have been unable to pay. I have been moved from pillar to post and nobody can give me a place to call or contact in order to pay it off. Can you help?
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Christina
(@Chrissy_imc) reported
Starting to realise how @ThreeUK @ThreeUKSupport do not value loyal customers…as a contract customer I have to pay for roaming at £2 a day but if I buy a new sim on pay as you go whilst I’m away I don’t pay for roaming. I think it’s time after many years to say goodbye to 3
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Jelly 💙
(@JellyBellyBoots) reported
@ThreeUKSupport please contact me about a complaint
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⚫Daniel Hook
(@Hooky84) reported
@ThreeUK huge network connectivity issues today. In the NE28 area. Is this widespread?
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northwigan 🇺🇦
(@norfwigan) reported
@ThreeUKSupport This is annoying. Your upgrade deals are awful compared to those offered on price comparison sites. Why is that?
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Christina
(@Chrissy_imc) reported
@ThreeUKSupport But you can offer it to new customers esp on a pay as you sim which is cheaper than me having to pay £36 for 18days! For me it shows that me as a customer for many years is not valued. It’s ok, I shall cancel all the contracts I have with 3
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Tricia Hylton
(@hylton_tricia) reported
This is my FINAL attempt to try and get a PAC code from Three. I am exasperated with the customer service I’ve experienced from Three and hope that I get a different outcome on here.@ThreeUKSupport
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Amanda
(@mcallister1) reported
@ThreeUKSupport I paid the outstanding balance as it was blocking the account- I'd thought maybe it would help. Now there is money owing again but I've repeatedly asked to close the account and sent ID through. Am I doomed to pay you forever? With no service?
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Colin Burns
(@colinburnsuk) reported
Sad day as I have just left @ThreeUK after 14 years as a loyal customer. Moving to @O2 as they still offer roaming in the EU at no extra charge! #roamwithO2
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Lee Pemberton
(@SilentPixLee) reported
Is anyone else who's on network @ThreeUK experiencing really slow connection?? Spotify, Facebook, Twitter, YouTube are all taking ages to load up 😕
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matthew
(@MatthewASBT) reported
@ThreeUKSupport I was just in a live chat with Peter one of your agents discussing my issues. And was disconnected. Is there any way of getting back in that chat
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northwigan 🇺🇦
(@norfwigan) reported
@ThreeUKSupport I’m also unable to make calls as I have no signal.
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Tricia Hylton
(@hylton_tricia) reported
@ThreeUKSupport Yep. Tried that too and it comes up with the following error message - *There seems to be an issue with your account so we can't process your request. Call 333 for more info* I also have tried logging into my account online/app and I can’t reset my password 😡
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La Maggica UK
(@MaggicaUk) reported
@ThreeUKSupport I am in Italy and roaming is not working. Never had this issue before. This is super annoying and customer service not picking up calls. My work phone with @VodafoneGroup works perfectly fine. Maybe time I switch. Please help
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o homem do barraco abandonado
(@adalberto_) reported
Never, never make a deal with @ThreeUK
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Amanda
(@mcallister1) reported
@ThreeUKSupport Basically I can't remember my memorable name and until I reset it I am stuffed. I got a new Sim but it was blocked for same issue . I have a new reply from complaints ID 25072022-154646-000001
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karen
(@karlea45) reported
@ThreeUKSupport Three is supposed to be contacting me about replacing my broken phone and I’ve been waiting two weeks
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Kenneth MacArthur 🇺🇦
(@kennethmac2000) reported
@ThreeUKSupport Why is your coverage so bad in Cardiff’s Bute Park (CF10 3ER)? Any plans to fix it?