3 (Three) Outage Report
Why is my 3 (Three) service not working?
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If you are having issues, please submit a report below.
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of 3 (Three) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments section!
Will 3 (Three) compensate me for the outage?
3 (Three) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use 3 (Three) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. 3 (Three) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (47%)
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Total Blackout (21%)
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Phone (18%)
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Wi-fi (9%)
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E-mail (4%)
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TV (1%)
Live Outage Map
The most recent 3 (Three) outage reports came from the following cities: Rugby, Barking, Feltham, Southwark, Watford, Edinburgh, London, Merthyr Tydfil, Manchester, Eastbourne, Winsford, Birmingham, Nottingham, Bristol and Wrexham.
| City | Problem Type | Report Time |
|---|---|---|
 Rugby |
Phone | |
| Barking |
Internet | |
| Feltham |
Internet | |
| Southwark |
Wi-fi | |
| Watford |
Internet | |
| Edinburgh |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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ReeJones
(@1Jonesey) reported
@ThreeUK I've suffered network issues all week and as a result struggled to make phone calls. I'm still struggling to make calls and have been told network issues will be ongoing till 17 March. It's mother's Day, and I've not been able to speak to my mum. Not very happy three!
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Suzie Wallace
(@_Suzieee_) reported
@ThreeUKSupport I was assured by one member of customer service yesterday that it would definitely be done today and she would phone me by 3pm today to confirm. I never heard back. I chose to stick with 3 instead of moving to another PAYG network, but I’m starting to regret this decision!
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Amish
(@CrayZee7) reported
@ThreeUKSupport It happens in many areas on the M4 on the way to Reading from LHR and in Wembley too. I'm sure other areas are affected. The only fix I can think of is to not allow 5g connection but what's the point? This has been happening for months.
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Michelle Owen-Williams
(@MichelleOwenWi1) reported
@ThreeUK worst customer service in the world. Took £700 out of my account, even after 6 phone calls/live chats to sort it out. Four weeks it's taken to sort it out and you have the audacity to offer me £20 compensation when u spend thousands on sponsoring @ChelseaFC & (1)
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Joshua Walker
(@JoshuaW16875505) reported
@ThreeUK A result of mouthers day is they have to take their app down all weekend so customers can't text other family members.
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Amish
(@CrayZee7) reported
@ThreeUK seriously frustrated with your service. Since the 5G roll out my phone doesn't always know where it is when using Waze/Google maps as it's trying to go from 4g to 5g and back. Honestly it's a joke when you can't rely on your service to give accurate navigation...
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Acid Kitty
(@GamerGirl_Kitty) reported
Bloody @ThreeUK - the mobile network that cannot be trusted!
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Christian
(@FlappyBerk) reported
@ThreeUKSupport If it's not too much to ask, can you please reply to my last two tweets instead of ignoring them? Your technical support livechat is solely interested in hard selling me additional contracts (where their English suddenly improves) rather then helping.
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yasir kiani
(@yasirnkiani) reported
@ThreeUK very upset at the treatment of a long standing customer who has bought over family members to 3! Seriously will be moving all my members and friends away from ThreeUK!
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Amish
(@CrayZee7) reported
@ThreeUK It happens in many areas on the M4 on the way to Reading from LHR and in Wembley too. I'm sure other areas are affected. The only fix I can think of is to not allow 5g connection but what's the point? This has been happening for months. Deleted the previous tweet
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Steven Fulton
(@FreakOutITGeek) reported
@ThreeUK When are you going to finally fix the ML6 area? Signal has been down over a week now.
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Kat
(@ExpatKatUK) reported
@ThreeUKSupport Is there any other way to top up the SIM while the site is down? Have run out of data.
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GR87
(@ghostraccoon87) reported
@ThreeUKSupport Yes and yes. It's clearly a fault in the network to make people think they have 4g connectivity when they don't.
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Joshua Walker
(@JoshuaW16875505) reported
@1Jonesey @ThreeUK If I was you I would switch to a different network. Their customer service is awful
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Phil Mullin
(@mullers72) reported
from
Welwyn Garden City, England
So having just bought a @ThreeUKSupport PAYG SIM for my son as he's lost his phone, I can't register it online as it's down for technical maintenance but call the 0800 number. That's closed too. How do I get him sorted for school tomorrow? #Threeuk
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Acid Kitty
(@GamerGirl_Kitty) reported
@ThreeUKSupport Perhaps I should have been more specific, three as a company I don’t have an issue with. But when a representative gives me the wrong information and something serious occurs because of that, then it certainly makes three as a company look bad!
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Amish
(@CrayZee7) reported
@ThreeUKSupport Prior to 5g I used 4g mainly without problems. It does get frustrating when it happens this much. I believe I have had my sim card for 4 yrs or more. 5g is only a problem when moving around like driving or cycling as it won't give an accurate location and switches between 5 & 4g.
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Michelle Owen-Williams
(@MichelleOwenWi1) reported
@ThreeUK you were giving away hospitality boxes free to press with fully signed shirts for the Conti Cup yesterday. I have been a customer of yours for TEN years and this is how I get treated. Left hand doesn't know what the right is doing, utter shambles....
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Ben
(@benvolante) reported
For a company who pride themselves on the best data network @ThreeUK ‘4G Super Voice’ is utterly useless. Roll on November when my contract ends 🙌🏽🙌🏽🙌🏽
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George de Menezes
(@georgedemenezes) reported
@ThreeUKSupport Restarted phone 3 times this morning and nothing came back, there are signal bars just no 3/4g
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jackiehallyburton
(@jackiehallybur1) reported
What a shambles of a company @ThreeUK are. Trying to cancel a phone contract that hasn’t been used in over a year and a half , 3 months and hours and hours on the phone still not resolved , worst customer care I have ever experienced! Ridiculous!!
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Louise Oconnell
(@LouiseOconnel18) reported
@ThreeUK I was told a manager would call me back regarding my complaint within 24 hours on Saturday yet again I await that call 😡😡😡
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Kat
(@ExpatKatUK) reported
@ThreeUKSupport I'm trying to top up a SIM that has run out of data and it's saying the app and website are down. It has been like this all day. Any idea when it'll be fixed?
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George de Menezes
(@georgedemenezes) reported
@ThreeUKSupport network down in central London?? Had no 3/4g since 8am this morning?
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Jack Potter
(@JackWinstanley) reported
@ThreeUKSupport are you having issues in M27? Both @Sammiwilko89 and I are having issues with our internet. Same yesterday but seems a lot worse today. #Three #3Mobile #ThreeMobile
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Suzie Wallace
(@_Suzieee_) reported
@ThreeUK @ThreeUKSupport transferring my number across from PAYG to pay monthly, a short process takes about 3 hours. Over 48 hours later, my original sim (which I was recommended to keep using) has been disconnected but my number has not moved 😡 not impressed with the service
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Horatio
(@power_of_h) reported
@ThreeUKSupport @ThreeUK how comes you don’t support apple watches? And esims?
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Nev_erlistens
(@erlistens) reported
@ThreeUKSupport @ThreeUK hi I’m trying to log in to the website to change my Wi-fi contract but it says my passwords are different. They’re not! I’ve tried loads of different ones, please help!
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jackiehallyburton
(@jackiehallybur1) reported
@ThreeUKSupport Up over 5 years ago they could not do anything for me and the adviceI was given was ... call back when you remember it !! Shocking service !!
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Amish
(@CrayZee7) reported
@ThreeUKSupport It happens in many areas on the Ma4 on the way to Reading from LHR and in Wembley too. I'm sure other areas are affected. The only fix I can think of is to not allow 5g connection but what's the point? This has been happening for months.