3 (Three) Outage

@ThreeUKSupport been having problems with my internet all of a sudden over the last 3 days. No reported outages and no changes so I’m confused what’s wrong

@ThreeUK Signal has been beyond terrible last 3 years, seriously considering leaving… especially when you’re joining the hordes of companies throwing this sport in our face!

@ThreeUKSupport it's a Unlimited Mobile Data 24M contract for MiFi - i've found my end date via your chat support... but it's frustrating that it's not somewhere obvious / easy to find in my3 - there is a page called "Device & Contract" and it does not list it there

@ThreeUKSupport Hi. I have still been unable to get through. This is causing issues for me and it’s definitely a three issue that you need to investigate. I have a work phone with another network and has full signal. Very disappointing that three are not properly addressing these issues.

@ThreeUKSupport why does my phone not get a signal out and about in central London? Myself a couple of people I know are suffering the same lack of signal.

@ThreeUKSupport No - I don’t want a web chat I want you to fix this. Everyday I send you evidence the network is overload or broken I expect a rebate of £10 You must fix this!

@ThreeUKSupport That’s really unbelievable actually that because of the backlog an address can’t be changed because the delivery date is being changed. Nobody planned this but the new delivery date is almost 6 weeks away. Surely you guys would have an override to help a customer not cancel?

@ThreeUKSupport service in Westfield / Stratford area is so bad.. hardly ever get signal / wifi. Same with anyone else I know who has @threeuk in this area

@ThreeUKSupport I’ve just been speaking to them, and they say they do not offer static IP addresses. If neither business nor consumer contracts support them, what can I do?

@ThreeUK on your website it says you can get a static IP address for broadband, but after speaking to about 6 different departments it sounds like it’s not possible with any kind of Three service?

.@ThreeUK I can barely get signal anywhere anymore. Very disappointed. Anyone have a preferred network? Looking to switch.

@ThreeUK if I got the chance to go I would treat my brother as he’s looked after me since my leg problems we would have a great time!! #ChelThree #family #greattimestovehad

@ThreeUKSupport Not a clue, I have raised complaints 4 times now on this specific issue and still no help. Now my services have been cut off and told I have not made the bill date on time. They’ve said multiple times that it will be cleared and put back to £80 as it’s their mistake.

@ThreeUKSupport Spoken to one of your colleagues to discuss early termination due to bad connection. I was told I only had to pay £495. Which I then stated if I didn’t pay the £495 would my services still remain the same and continue to be £80 per month. I was told yes it would be the same

@ThreeUKSupport 2-2 one bar cannot do anything. Please please improve the service in Epping. Bloody dreadful tbh

@ThreeUKSupport I have had this explained multiple times. Still no help. Been a customer for 3 years and will no longer be staying. Nothing is ever sorted, constantly making phone calls to receive help and still passed about with no success.

@ThreeUKSupport I am not doing this again. You tell me to DM you, you test the network, you say its fine. I say its not a screen shot my one bar. And then you think job done and ride off into the sunset. My wifi went down with your mates BT (they are as bad as you) and had to survie on 1 bar 1-2

@ThreeUKSupport been a 3 customer for nearly 6 months. Really disappointed in the signal/coverage. I sit in the west end of London and cannot do anything on my phone as the signal strength is so poor. Same on the train journey into London. Didn’t have any issues with EE

@ThreeUKSupport we are having trouble with texting for a PAC code, keeps saying system error?

Almost made the mistake of switching to @ThreeUK but one call with their customer service agents opened my eyes. I’m annoyed now because I was having a good day before that call.

@ThreeUKSupport Hours. Hours… It’s not my end, it’s the network. 1) Fix network 2) Fix customer comms 3) Fix Customer Service 4) Fix Complaints All C-level issues that have been there since the network launch of 3G (I remember). I should know better by now to be fair. Fool me once etc.

@ThreeUKSupport hi. Are there network issues right now? I have a three MiFi and I’m trying to work from home but cannot stay connected even though wifi is green!

@ThreeUKSupport Hi Ali. Just tried calling, followed the automated service to other number (I'm on three too) roaming, however once passed security we were told that there are technical problems on the number and to call again later. This is the same message we have been getting since Sunday.

@ThreeUK what a joke. I don’t want to renew my contract at the end of the contract period. But because the 38 days is not until tomorrow if I cancel now I will get charged. I am not asking cancel before end of contract. This is one of many reasons not to use 3

@ThreeUKSupport Tbh i dont want the pixel 6 i want the pro am on your network lol may have to but it when its back in stock

@boredsailor19 @ChelseaFC @ThreeUK Never most likely 👊🏿

@ThreeUKSupport I’m wanting to order an extra sim for a friend on my exclusive offers, will this just be added onto my account & not cancel my contact?

Please how can I terminate my contract with threeUk?

@ThreeUKSupport I topped up last Monday (18th) using the phone number my phone gives me. The payment went through, but I never received the credit.

@m1ckbr1t @ThreeUKSupport @madebygoogle I'm in the process of leaving Three over this as well. Only major UK network not to stock the Pro from launch and they won't explain why, they just give this cut and paste 'future plans' reply every time. Weird.