3 (Three) Outage

@ThreeUK trying to cancel my terrible plan because in West London you don't have any coverage and your customer support is a faulty chat bot from 1993

@ThreeUKSupport I have called ten times and continue to get cut off. I need help ASAP. Can someone please get in touch

@ThreeUK a conversation I had on the 9th of October where you confirmed that you would amend my credit report has not been recorded correctly.devastated, crying, and helpless. My life is help . I cannot believe this is how you treat your customers #customercare #customercomplaint

@ThreeUK as soon as I mentioned I wanted to cancel the contract I was put in a phone queue and have been waiting 40 mins already? How can that be good customer service?? Also: Could you please add more songs to your queue.. I can't be "sitting on that morning sun" anymore

@ThreeUK EE and Three are the poorest network of UK for quality.

@ThreeUK You have a problem with your infrastructure in the CO5 9 area. Anyone using a three mobile can’t dial local landline numbers. Have tried reporting it to your Indian call centre which after speaking to 6 different people and being hung up on twice got me nowhere...

@ThreeUK your company name must stand for THREE WEEKS with no WiFi and phone signal. I’m coming to the end of my patience with none of you helping me.

@ThreeUKSupport The service I am currently receiving is completely unacceptable. Continuously being passed along and no one willing to take responsibility.

@ThreeUK hello, my old mobile number was supposed to be transferred from EE to three yesterday. I'm recieving texts from people to both the old & new number on the same phone, and when I reply they are coming from the new number instead of my old number. Can you help? Confused 😳

I demand that @ThreeUK contact me on this matter before I suffer a further mental breakdown. Your customer care is totally inhuman. 07584340944

@ThreeUK I hope you know that you are consciously aware that one of your customers is going to be made homeless because of your mistakes. You have jeopardised my financial well-being. Your customer care teams all give different advice and promises and misinformation.

@ThreeUK so when is eSim support finally coming please... a date would be good 😌

@ThreeUKSupport Also called my bank to confirm the payment issue is not on their side.

@ThreeUK not had a working sim for 14days. Sent a pre-activated replacement sim 11 days ago. Can’t manually activate as not recognised - agreed tech. issue on your end. Still not activated & have just been told for the 5th time it will be done ‘by the end of the day’. Now what?

@ThreeUK hello Three... I’ve overpaid £700 I keep getting in touch with your customer services. No answer! Please advise...

@ThreeUK three said they would call me back on two occasions. Neither times did they call me back. At this point, my life is ruined. I never ever once paid a bill late to three in my entire life. You have my my life hell. #mentalhealth #MentalHealthForAll #customercare

@ThreeUK your customer care line does not work. It’s been suffering from technical glitches for 3 days this week. #CustomerService #customercare

@ThreeUK you have made my life a living hell for 2 months. Your customer negligence means I will be homeless within a month.

@ThreeUKSupport Hello Mark, having long term issues with my wife’s phone. Upgraded in June and changed from my name to hers. Despite the contract being taken every month she still has to purchase PAYG top ups to use it and it’s still under my name.

@ThreeUKSupport No - it’s bad hear. I left @ThreeUK for 5 years and came back to the network thinking you’d have resolved the issue

@ThreeUKSupport You’ve looked at the areas - ‘you have excellent service’. I’ve had someone patronisingly tell me to turn my data off and on and reset my network settings... I just want out basically. Over the last 10 years I’ve had 3 separate contracts with 3 and it’s always been like this

@ThreeUKSupport Hi, I just purchased an add on but only need it for the month. If I cancel it now will I lose the add on or will it stay until my month renews.

@ThreeUKSupport It isn’t just where I live, it’s everywhere I go! I’ve lived in 3 postcodes this year and it’s awful everywhere. I’ve been through troubleshooting, the works. But you still won’t let me cancel even though you’re breaching the contract!

@ThreeUK is the mobile broadband network down in Birmingham B4 postcode? The coverage seems patchy this morning.

@ThreeUK Hello, I ordered an I phone 11 which came on 24the September. It doesn’t work properly and hasn’t since I got it. I’ve reported it four times now. Someone was supposed to arrange delivery of a new device and collection. Still nothing. Please help!

@ThreeUK improve your service as my phone network is slow af. thanks.

A limerick about my time on @ThreeUK There once was a network called Three Bad service they did provide me No signal or reception Internet far from perfection And now they want a cancellation fee

@shah_uk1 @ThreeUK Damn not £3

Worst thing I’ve done this year is switch to @ThreeUK never have signal. People ring me and apparently my number isn’t recognised. And I’ve now had no service since 8pm and surprise surprise customer service are shut.

@ThreeUK 1 Will going to order online! 2 Will pay full amount! Third Will say f*** off 3mobile with your poor network and will move to EE ( sounds like a plan)