3 (Three) Outage Report
Why is my 3 (Three) service not working?
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If you are having issues, please submit a report below.
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of 3 (Three) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments section!
Will 3 (Three) compensate me for the outage?
3 (Three) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use 3 (Three) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. 3 (Three) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (51%)
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Total Blackout (21%)
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Phone (20%)
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Wi-fi (5%)
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E-mail (2%)
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TV (1%)
Live Outage Map
The most recent 3 (Three) outage reports came from the following cities: Edinburgh, Hinckley, West Byfleet, Birmingham, London, Littlehampton, Newham, Dublin, Brentford, Hove, Santry, Manchester, Glasgow, Hackney and Northampton.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Total Blackout | |
| Hinckley |
Wi-fi | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Gavros2000
(@GavParf) reported
@ThreeUKSupport Hi. Please could you tell me if there's a problem with Internet in the NP44 3PD area? I've checked online and it's saying there aren't any issues but I don't have Internet there.
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Wayne Young
(@wayneyoung) reported
@ThreeUKSupport @ThreeUK almost non existent internet connectivity in BS16 area all day today. All of our mobile and three home broadband. Can you tell me when normal service will be resumed please?
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Angus Robertson
(@AngusOat) reported
@ThreeUKSupport In the summer I spoke to 3 again asking who I could escalate the complaint to as I received an email from a debt collection agency . I couldn't speak to the debt collection agency because I needed to give them the DOB on the account and I didn't have it.
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jackie mair
(@jackwa1) reported
@ThreeUK is there a network issue?? Not been able to connect to 4g outside for 3 days now
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Angus Robertson
(@AngusOat) reported
@ThreeUKSupport I visited the shop with proof of ID and they tried to cancel the contract but they were not able to progress it because I couldn't give the DOB on the account and they couldn't see it either.
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Angus Robertson
(@AngusOat) reported
@ThreeUKSupport I got a standard response asking for proof of id and telling me if I thought it was fraud to contact the fraud department. I called but no one would help because the date of birth didn't match and no one would put me through to fraud or give any information
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Debbie Mason
(@Debs2709) reported
@ThreeUKSupport Refusing to even look into this despite several requests from me. Really poor.
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✨
(@NightxxFever) reported
@ThreeUKSupport hello I am having issues with my Joi data is this your department? Cant access adult material ?
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Debbie Mason
(@Debs2709) reported
@ThreeUKSupport A complaint was raised with no resolution and yet another mistake. I just don't know what more I can do. I've now spoken to 9 people and still getting it all wrong.
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Brandon
(@Brandon86856197) reported
@ThreeUKSupport hi i was wondering how i can get a new phone number because the phone number i have right now has been put on social media and i’m getting calls from loads of people so it would really help if you can possibly send me a new phone number that i can use
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❣️NATALIE❣️
(@natalielou_) reported
Jesus @ThreeUK are the ducking worst
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Alexandra Hill
(@amhill1310) reported
So @TalkTalk keep ringing me to find out why I’m leaving but I can’t be bothered to be on the phone for half an hour telling them I had NO internet for 3 months in March 2020 and they would do NOTHING to help and we now have to rely on @ThreeUK MyFi to stay connected 😠
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utterlyelastic
(@giuliabaldi) reported
@ThreeUKSupport @alandavies1 Stay away, it's a joke. Here Three 5G worked fine March to Aug 20, as was serverd by Huawei. From Sept is on Three infrastructure only, and never worked, not even on 3G. On top, cancelling the contract has been extremely, extremely hard and frustrating.
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Stewart Jeffrey🏴
(@realstewjeff) reported
@ThreeUKSupport cant pay my bill guys is there an issue with the service
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Sam Haines
(@shpsid) reported
@ThreeUK is you bill payment down as it won't let me pay my outstanding bill
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Giggsy
(@DjGiggsy) reported
from
Pontypridd, Wales
@djphilg101 @ThreeUK You should have 5G down with you now, 4G is good up here tbf
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Debbie Mason
(@Debs2709) reported
@ThreeUKSupport The fact is the dates were wrong. All I want is someone to investigate this and not fob me off. The phone was not working on the date on the letter.
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Miss Kiki Glasgow ⚡
(@misskikiglasgow) reported
@ThreeUK hi! Can you help me please- all of a sudden my data isn't working when I'm out and about. Samsung s20 FE.
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ShukriAbdi
(@haasanldn) reported
@iceman02_ @EE Ngl I’ve lost all patience, if its not solved by 5 Im going to contact the bank to cancel the direct debit and going to call @ThreeUK and stay with them.
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Alix
(@AlixAlixcool) reported
@ThreeUKSupport Hi been to your network status website type in HU93RN there is a problem so type in some more postcodes like HU9 3PR, HU5 5BX, all have We’re fixing an issue with our network in this area. Why have we got issues everywhere three
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Rezija Behtereva
(@RezijaBehtereva) reported
@ThreeUKSupport Still waiting on an order that was estimated to be delivered for the 30th December. At this point, I'm paying for a device I can't even use. Support blames their servers. Servers aren't delivering my phone smh
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Kirsty Southey
(@KirstyR1986) reported
@ThreeUKSupport is there any issues with mobile broadband in the S75 area? Your website won’t load for me to check but my mobile broadband won’t work even after restarting the router, and intermittent problems with data on my mobile.
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John Spencer
(@jonniespence) reported
@ThreeUKSupport problems on network? Data connection so so intermittent. Can access some sites not others
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ShukriAbdi
(@haasanldn) reported
Not even gonna lie overall this is very poor. @ThreeUK network was appalling but at least you could get in touch with someone quickly.
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Angus Robertson
(@AngusOat) reported
@ThreeUKSupport I have received no apology, I have never had a proper reply to my concerns I have been unable to get the contract cancelled despite numerous requests. I have had no compensation just total incompetence and a refusal to take this seriously.
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Kelly Turner
(@kellyj70) reported
@ThreeUK we have received a new phone through 3 insurance. Do we send the old broken one back? There was no letter with it.
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Angus Robertson
(@AngusOat) reported
@ThreeUKSupport So what you are saying is you are doing nothing, like everyone else @ThreeUK . This shouldn't need the ombudsman. The customers service, even taking COVID into account, is appalling. Hence my original tweet.
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missysenior
(@missysenior) reported
@ThreeUK Internet down in my area - tried ringing Three tech support - just tell my "systems are down" so they can even check if there is a network fault in my area?
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Ravi Saraswat
(@sararavi) reported
@ThreeUKSupport I took 3 mob broadband for 24 mth contract & I have been told that this contract can be break with no penalty in case of ny unforeseen situation. Unfortunately I am into such situation & want 2 break the contract still 3 asking 2 pay full remaining amt. Pls help.
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Sam Haines
(@shpsid) reported
@ThreeUKSupport is your bill payment system down as it won't let me pay my outstanding bill