Is 3 (Three) having an outage?

3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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3 (Three) problems in the last 24 hours

3 (Three) Outage Chart

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Most Reported Problems:

  • Internet (51.65%)
  • Phone (34.07%)
  • Total Blackout (5.49%)
  • E-mail (4.40%)
  • Wi-fi (4.40%)

3 (Three) Comments

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3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:
  • nikki_xMx
    Nikki (@nikki_xMx) reported

    @ThreeUKSupport I was told by the techs at Apple that they would probably replace the phone rather than repair so 3 customer services have said..”tell them to repair or replace, whatever it takes, pay the bill & you’ll be reimbursed “ but I cannot afford to pay that.

  • cracker2060
    jonathan evans (@cracker2060) reported

    @ThreeUKSupport I have cancelled now but i am being charged 83.00 even though you credited my account with 70.00 then took it back! The 70.00 was for my contract that ended in march but was still charged until September. No help from three at all was told all my fault due to t&c.

  • 6274marki
    6274marki (@6274marki) reported

    @ThreeUKSupport Same old. Will call me back... I will advise everyone I meet not to use Three. Customer service is awful.

  • BCCIRyan
    Ryan ❤️'s BCCI (@BCCIRyan) reported

    @ThreeUKSupport I sent an hour with someone this morning and got nowhere. I'd like someone to call me, this isn't good enough. I've been a customer for 7 years and never had such poor service. Not to mention costing me a fortune

  • claudinafreeman
    Claudina Freeman (@claudinafreeman) reported

    Yeah now I know why @ThreeUK contracts are so good because you don’t get **** ALL signal 🙃

  • younes_ldn
    Suck ur mum (@younes_ldn) reported

    @ThreeUK hi I need help my phone keeps saying no service

  • bodj
    bodj (@bodj) reported

    @ThreeUKSupport Doesn’t help me that much but might help others. Turkish signal (KTTCELL) is obviously considerably stronger than your partner’s signal (PrimeTel) moving around the island, my phone searches for signals! Thankfully I realised after 2 days - hate to think what a week would cost!

  • Funeralfromhome
    Home based Funerals (@Funeralfromhome) reported

    @SingleMAhoy Our saturday afternoon was ruined by @ThreeUK calling and demanding silly money for a £9 pm sim only contract for one of the mobiles and disconnection of another last tuesday even though I do not and never have owed them a single penny in the last 13 years! #IDIOTS !

  • badgerous111
    Digby Badgerous (@badgerous111) reported

    @ThreeUK cracked my 14 month old phone screen, misold three rescue, they wanna send me a second hand phone, zero guarantee on condition or battery life. For £60 Been asked to speak to customer relations on Web chat. I hope you can sort this. Would never of bought "used" insurance

  • _JustJenni_
    Jenni Goodfellow (@_JustJenni_) reported

    @ThreeUKSupport G31 2QS - that area has almost no signal (3 or 4g) I’m on 3G now and that is better ...

  • _JustJenni_
    Jenni Goodfellow (@_JustJenni_) reported

    @ThreeUKSupport Hey, I’m on an iPhone X, I’m in central Glasgow and G31 area - signal has been so patchy! I need WiFi to get anything done 😕

  • McBronagh
    Bronagh Mc Quillan (@McBronagh) reported

    @ThreeUKSupport I’m putting a formal complaint in and contacting the PS authority. Really disgusted with the way you have treated a customer who has been with you from you started 14+ years and who had no less than 4 family accounts with you.

  • therucket
    Rucket (@therucket) reported

    @ThreeUKSupport terrible customer service - my contract ends in 3 weeks but I've been told about a 30 day notice period from today - been a customer for 9 yrs - disgusted!

  • RyanRafferson
    Ryan (@RyanRafferson) reported

    @ThreeUKSupport Ok cool. I'll just cancel my contract then

  • CrimsonHeart1
    Mia Peters (@CrimsonHeart1) reported

    @ThreeUK appalling service in your Ilford store. Such an aggressive assistant I am sitting here having a tea shaking 1/2

  • RyanRafferson
    Ryan (@RyanRafferson) reported

    @ThreeUKSupport I called yesterday and they said can't can't until the 2nd of December. The whole reason why I have an issue is that I was told I could upgrade for free now and then been told I have to pay for it.

  • o0sandsii0o
    ♕Sandsii♕ (@o0sandsii0o) reported

    @ThreeUKSupport They’ll run diagnostics and service checks based on where I am, the Problem doesn’t lay where I am, the problem lays that half a city centre is nigh on unconnectable. Raise a ticket to have the masts checked in 80% of leeds city centre

  • RyanRafferson
    Ryan (@RyanRafferson) reported

    @ThreeUKSupport There's no point. I don't think I want to be with this network anymore

  • ginapop89
    Gina (@ginapop89) reported

    @ThreeUKSupport It comes up whenever I try to open any webpage. It does the same when I try it on my laptop too so seems to be an issue with my account rather than my device I think 🤔

  • CoodDoBettr
    Could Do Better (@CoodDoBettr) reported

    @jollyboya @ThreeUK I hope you were not using the maritime network on the ship. Not included in Three at Home or EU roaming regulations. @threeuk and other networks do not do enough to warn users.

  • magicaltrout
    Tom Barber ⌨️ ⚙️ 🗂 (@magicaltrout) reported

    @EJSiameseDream @Chris_NorfolkCC @JoVertigan @norfolkchamber @techcorridoruk @Vodaphone4 @ThreeUK On the flip side, paying £40/month and getting more than 14 down 0.5 up would be nice but doesn't take 5G just takes some investment in the region

  • lardladicus
    🇬🇧 Mr Capitalist 🇬🇪 (@lardladicus) reported

    @dgFirestarter @ChigzTechReview @HuaweiMobileUK @HuaweiMobile @TradeStandards @AmazonUK @CPWTweets @O2 @ThreeUK @VodafoneUK @EE @bt_uk Just got the p20 Pro. All seems OK with my 10 minutes of use. Good luck getting issues sorted

  • sophiekatetw
    sophie. (@sophiekatetw) reported

    @ThreeUK are an absolute joke. My dad rang the other day to cancel his contract as I’d got him set up with @EE and they failed to cancel, as they are far too interested in trying to sell him another 3 contract.

  • stuartmanning
    Stuart Manning (@stuartmanning) reported

    @ThreeUKSupport Calling 333 is like pulling teeth from one head. I am not getting any help, even today I tried again. Some of the staff are lovely, some are difficult to understand. Some are just lost and apologise. But no one ever can explain or sends me the information I request

  • BCCIRyan
    Ryan ❤️'s BCCI (@BCCIRyan) reported

    @ThreeUKSupport They can't understand why it won't work. Have raised a technical issue. It won't work for my girlfriend either on a different phone and different browser so it's a problem at your end.

  • stuartmanning
    Stuart Manning (@stuartmanning) reported

    @ThreeUKSupport The issue at hand, is there have been unauthorised modifications to my SIM Only account Which I’m going to have to raise with the bank. I have alerted your company on multiple occasions. And am yet to have a satisfactory explanation or “even a response, as promised”

  • stuartmanning
    Stuart Manning (@stuartmanning) reported

    @ThreeUKSupport I had “multiple” phone accounts. A Three Sales member, did a *special* thing for me, as I was a long term customer and gave me an extra SIM for my partner. And the problem has been since then. I was sold a new Sim Only contract and to this day, no one at three can understand.

  • stuartmanning
    Stuart Manning (@stuartmanning) reported

    @ThreeUKSupport That a copy of all transcripts would be sent as of last Novermber 2017 when I alerted your staff to the issues and irregularities

  • notyouravgqs
    Bhavesh Ramburn (@notyouravgqs) reported from Islington, England

    Not sure if I should cancel my @ThreeUK because the network is temperamental . Sometimes I have no network in a location I already have used the phone.

  • stuartmanning
    Stuart Manning (@stuartmanning) reported

    @ThreeUKSupport Give me a contact number for someone who can deal with this issue in the UK

  • stuartmanning
    Stuart Manning (@stuartmanning) reported

    @ThreeUKSupport I have spent endless days trying to get support from your call centres. Even when I asked for my PAC code to be released. Your team refused to do so. There was a clerical on your companies side, A great salesperson at Three me a special favour. Which has cost me dearly

  • MontanaDeGuero
    Butterfly (@MontanaDeGuero) reported

    @ThreeUK horrible customer service! For the second time this month my phone's three sim has stopped working for week long periods of time, after a very unhelpful phone call I asked to speak to a supervisor after which I was hung up on! Very disappointing.

  • stuartmanning
    Stuart Manning (@stuartmanning) reported

    @ThreeUK @ThreeUKSupport I have repeatedly asked for copies of all dialogues including calls with your support team to resolve this matter. To date, despite even writing to you, I have heard nothing. I have had my number held to ransom for two years (sim only) //cc @Ofcom

  • ElPedroCat
    Pedro Cat (@ElPedroCat) reported

    @ThreeUKSupport It’s gonna be several postcodes but always seems to be the same two spots so I’ll have to find them. Speed is always slow like 0.58Mbps and streaming apps just cut out etc.

  • cracker2060
    jonathan evans (@cracker2060) reported

    @ThreeUKSupport thanks three outstanding service...my contract ended in March only to be charged until September! Too much to explain on here but been a loyal customer got 3 contracts and 3 payg sims just got off phone to be told all my fault!

  • Fletch61142421
    Fletch (@Fletch61142421) reported

    @VodafoneUK my advice to any potential customers is don’t use @VodafoneUK try @O2 or @ThreeUK as I have family members who have received quality customer service unlike the approach I’ve received from @VodafoneUK. Disgraceful

  • ulysses35
    JASON GARBUTT (@ulysses35) reported

    @ThreeUKSupport have to say 4g+ service is slower than 4g

  • katierobbo89
    katie robinson (@katierobbo89) reported

    @ThreeUKSupport I’ve spent enough time on chats I just want my phone call back and my complaint handled professionally not being passed pillow to post

  • Bry_Armour84
    Bry Armour 🦍 (@Bry_Armour84) reported from Wallasey, England

    When you get harassed by your network provider cause your contract is due for renewal and you can’t remember the password you set up silly amount of years ago, so they can’t take the conversation any further which is fine but still try and ring me 10 times a day! Taraaa @ThreeUK

  • katierobbo89
    katie robinson (@katierobbo89) reported

    @ThreeUK so I thought you had redeemed yourselves as a company but after missing a phone call by a second yesterday and ringing straight back been told that my advisor would call back and still nothing, your customer service is shocking.

  • LaurenVRhodes
    Lauren Victoria Rhodes (@LaurenVRhodes) reported

    @ThreeUKSupport No, it’s the only branch near the airport and probs won’t be near another one before it runs out. If the app/scanners broken surely @CostaCoffee should figure out another way to honour the offer than just a flat out no...

  • LaurenVRhodes
    Lauren Victoria Rhodes (@LaurenVRhodes) reported

    @ThreeUKSupport @CostaCoffee what’s the point in offering a free drink on #wuntu it the Costa at Southampton airport refuse to accept it because “their app is broken” 🤨 apparently they can’t even put it through the till manually.

  • christiepowers
    christie powers (@christiepowers) reported

    @ThreeUKSupport It’s mobile broadband we’re using. My phone is o2 so wouldn’t make a difference outside... not working since this morning

  • morlspin
    Graeme Morl (@morlspin) reported

    After a very stressful time financially, @SkyUK @elephantUKHelp @sheilaswheels @btsport have been more than helpful, the one company that have almost forced me into ruin is @ThreeUK who simply cannot or won't help. Gutted. Just gutted.

  • katiecain
    Katie (@katiecain) reported

    @ThreeUKSupport Cancelling with you is NOT simple. It took me weeks and numerous phone calls from me (after being told someone would call me back) to cancel. I doubt the amount of hoops I had to go through was even legal on your part.

  • ChrisMGiles81
    Chris Giles (@ChrisMGiles81) reported

    @ThreeUKSupport Southern Cyprus. I have done this but when I go back in after turning the automatic off, it is still showing as on meaning I cannot manually select my network. I am running iOS 12.1 on an iPhone X.

  • dunphywill
    Will Dunphy (@dunphywill) reported from Luton, England

    @ThreeUKSupport A complaint has been raised. I don't expect anything to be done with it. A total waste of my time. Promises are made when contracts are taken out, only to find out later when it's too late nothing was done at all!!!

  • dunphywill
    Will Dunphy (@dunphywill) reported

    @ThreeUKSupport A complaint has been raised. I don't expect anything to be done with it. A total waste of my time. Promises are made when contacts are taken ou5

  • jordnb
    Jordan Burgess (@jordnb) reported

    @ThreeUKSupport I’m in Vienna. Should have said partners sim is also Three UK. My speed connection is consistently worse and never 4G

  • marwan876
    Marwan Kathayer (@marwan876) reported

    @ThreeUK your service was one of the worse service I've ever received, and now I have be on the phone to straighten out pre determined leaving final payment, if I have to waste my time you should pay for that. #wasteOfTime

  • RyanRafferson
    Ryan (@RyanRafferson) reported from Lacock, England

    @ThreeUKSupport I don't think I want to upgrade to a network that lie to me

  • LordMayne83
    Lord Mayné (@LordMayne83) reported

    @ThreeUK thanks for your outstanding support.. NOT! Obviously don't want me as loyal customer anymore, I have 3 mths left on my existing contract my phone is broken and you aren't willing budge on the upgrade fee, thanks for nothing as I will be joining EE Chao suckers!!

  • jack_1992
    Jack Chandler (@jack_1992) reported

    @ThreeUKSupport It happens on just phone signal mainly, not on a WiFi connection, but it’s not in a poor area as I have 3/4 bars

  • pepperbackfish
    pepper (@pepperbackfish) reported

    @DawnToddBod @Payforit_Sucks @Euan_Richardson @EE @ThreeUKSupport @financialombuds @Ofcom @GooglePlay @PSAuthorityUK @BokuPayByMobile @PSAuthorityUK is aware on another network, @GooglePlay recently agreed to refund “unauthorised charges” placed against a Google a/c not linked to phone bill payer. Bill payer had to hassle Google to be put through to specialist dept who did a reverse search (time of charges etc)

  • Lewis_Hayy
    Lewis Hay (@Lewis_Hayy) reported

    @ThreeUKSupport Tried it, said registering for ages then said network not available

  • dunphywill
    Will Dunphy (@dunphywill) reported from Luton, England

    @ThreeUK give absolutely terrible customer service, stay well away from them. #three @Ofcom

  • kakeejewellery
    Kakee Jewellery (@kakeejewellery) reported

    We need to know when would @ThreeUKSupport provide esim support to iPhone xs max or should we change our carriers.

  • katiecain
    Katie (@katiecain) reported

    My dad’s trying to cancel his contract with @ThreeUK. Onto the fourth person in ten minutes, explaining the same thing, giving his details every time. Took 6 weeks and numerous calls to try to cancel mine so good luck! They are so so bad

  • CrystalWizard99
    Phil Webster (@CrystalWizard99) reported

    @ThreeUKSupport I have been promised a resolution by the end of today.

  • theshillito
    Peter Shillito 🏳️‍🌈 (@theshillito) reported

    @ThreeUKSupport Oh cool, so a pay as you go customer won’t have any idea where their credit is going...