3 (Three) Outage Report
Why is my 3 (Three) service not working?
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If you are having issues, please submit a report below.
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of 3 (Three) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments section!
Will 3 (Three) compensate me for the outage?
3 (Three) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use 3 (Three) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. 3 (Three) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (41%)
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Total Blackout (37%)
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Phone (14%)
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Wi-fi (6%)
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E-mail (2%)
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TV (%)
Live Outage Map
The most recent 3 (Three) outage reports came from the following cities: Edinburgh, City of Westminster, London, Glasgow, Carlisle, Southampton, City of London, Southport, Cranleigh, Reading, Middlesbrough, Manchester, Pontypool, Southwark and Birmingham.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Total Blackout | |
| Edinburgh |
Total Blackout | |
| City of Westminster |
Total Blackout | |
| London |
Internet | |
| Glasgow |
TV | |
| Carlisle |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Brian Bowden
(@zbmb90) reported
@ThreeUKSupport We had a power outage yesterday afternoon. We lost broadband and Wi-Fi. I was unable to send or receive any text messages or make or receive any calls. I only get 1 bar 3G reception. I cannot get 4G or 5G although your coverage map says I can !!
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harsh saraswat
(@saraswatharsh) reported
@ThreeUKSupport Now can't see your replies as going out & don't have network thanks to @ThreeUK
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Pravin Raut
(@raut1606) reported
@wizzardgav @ThreeUKSupport For me its more than 24 hours with no network
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ili
(@monoili) reported
virgin media pissing me off omg how many days is the WiFi going to be like this until they fix up? @ThreeUK can get beat up too
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Gavin Lawson
(@wizzardgav) reported
@ThreeUKSupport It's always planned work. You must plan it permanently. Honestly your website never changes. It been a year of on and off to be told its planned works. Come on this isn't good enough. I can't judge what's happening and when it's planned because your site always says it.
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Alison 🇬🇧🇬🇧🇬🇧
(@alitaymack) reported
@ThreeUK .. your customer service sucks!!! Have cancelled our contract with you twice and still getting daily calls about it! Today again have just paid another amount just to get you off my back and have insisted an email to confirm!!!
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Pravin Raut
(@raut1606) reported
"Extremely disappointed with the lack of assistance from @ThreeUK. My phone number has been down for 24 hours and no clear timeline for a fix. Unacceptable customer service." #ThreeUK #CustomerServiceFail @ThreeUKSupport
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FRANHARRI
(@franharrison) reported
@ThreeUK @ThreeUKSupport anyone moving phone companies please don’t go to Three - worst experience ever had. And refused to allow me to complain it’s a disgrace!!!! Awful awful company
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wayne james
(@misterjames) reported
@ThreeUKSupport Paying almost £60 a month to a £billion company who can't make their app work so I can actually pay my bill. Been waiting 5months now for them to fix it. Support says all the right things then, you never hear back from them. Frustrated.
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Tony Dobson
(@toneboy) reported
@ThreeUK Wrong handle, sorry! @ThreeUKsupport are you able to help with my question re applying a PAC code?
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molly
(@molly_ayo) reported
@ThreeUKSupport hi, our WiFi keeps dropping in and out and won’t connect to larger devices (laptops & tv). Please can you help?
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Michael Williamson
(@michaeljw_97) reported
@ThreeUKSupport I recieved a call today regarding being unable to login but i missed the call. Can you please tell me which department i'd need so i can return the call? Thank-you
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Alison 🇬🇧🇬🇧🇬🇧
(@alitaymack) reported
@ThreeUKSupport We had a £10.00 contract a month for about 6 years then we tried to cancel in January and didn’t happen. Then I called again in March and paid £11.51 for a final balance or so I thought. Then had a call today about outstanding balance of £14.61. So I paid it and was told
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Tony Dobson
(@toneboy) reported
@ThreeUK Hi, is there an issue with your online switching service? Have been trying to apply my wife's PAC code without luck. If that isn't working is there an alternative method?
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Euan
(@douglas_euan) reported
@ThreeUK Data Roaming not working in the US despite me increasing my spend cap and having a plan which includes data roaming. Left a bit stranded here, please can you help ASAP???
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Old Guy
(@BallsontheLine) reported
If there is a worse App / online mobile experience than @ThreeUK @ThreeUKSupport I would be very surprised. Horrendous. Who gets paid to design and manage it? Absolutely hopeless perpetual navigation journeys, login and logged out experiences. Pathetic.
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Alexis
(@ciannegcx) reported
@ThreeUKSupport This is extremely annoying I’d there any other options for data abroad short term because £5 a day for something I only need for 10 minutes on top of an already £80 something bill is wild. I guess this is what 10 years of being a customer to a company gets you
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Gavin Lawson
(@wizzardgav) reported
@ThreeUKSupport come on then what's wrong this time in YO25? No data signal yet again. Yes your website says there is an issue it always does. Over a year its said that. Time to move networks I'm so sick of this.
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Iain
(@mriainmac) reported
@ThreeUKSupport Hello, I ordered a home broadband router but it didn’t work so I cancelled it. I have been told by a customer service that it was received on the 15th day and the system automatically generated a £10 pound bill but I didnt need to pay it. I am receiving constant texts.
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Philip Drew-White
(@tykingthepith) reported
@ThreeUK if only some of your advisers listened. The customer service is seriously letting you down in my eyes. When they laugh during your complaint and when they call back at the incorrect time it is unacceptable.
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Shez
(@shezzone) reported
@ThreeUKSupport Husband has cancelled new Three contract within 14 days cooling off. He keeps getting messages saying he will be charged to cancel. Can he go into a Three shop to speak to somebody rather than over the phone? Contract was set up on the phone.
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John Morris
(@Jonmoz) reported
@ThreeUKSupport after writing to cancel one of my numbers then speaking to an agent two months later you now inform me you are passing me to a debt collector yet the ball is still in your court . Smarten your customer service up.
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Oxted Man #PR 🇪🇺#FBPE 🕷🎪💙
(@panamadip) reported
@threeuk Please stop with that ******* gravalax advert! it was bad on day one, and it’s two years later now!
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Jonny Coddington
(@jonny__dev) reported
@ThreeUKSupport Hi! I am a new broadband customer and having trouble getting any 5g from my router. The network status checker suggests there are works in my area (postcode SE5 9NG). How long are these going on for and has the 5g been turned off completely in the meantime?
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Kristian Vanberg
(@kvanberg) reported
@ThreeUKSupport please turn off voicemail on my account, it has beenndisanled for years but seems you have restarted service. Not possible to call/chat about this do please just fix
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Jonny Coddington
(@jonny__dev) reported
@ThreeUKSupport No problem, thanks for the update. I'm a bit concerned about the 30 day money back guarantee, since I haven't had a chance to experience the 5g network yet. If the work takes longer to fix will I be able to have an extension? My order was placed on 10th April.
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Natasha
(@_LadyT_87) reported
@iD_Mobile_UK @threeuk I've been without wifi and signal since 9am. Since I don't imagine you compensating a days pay that I have lost, at the very least refund a days worth of mobile and wifi. It's actually farcical that it's been down this long.
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Peter Edmondson
(@PeteyNojjysdad) reported
from
Yeovil, England
Hey @ThreeUK your support centre has been hacked. People keep asking me to prove who I am. Funny thing is they can't prove who they are. Why do you need to see my passport? you don't know who I am anyway?
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Dan
(@deepestdevon) reported
from
Ottery St. Mary, England
@ThreeUK hi folks what’s the deal with having to re-register every single time I go to check my account on either the app or website? It’s getting ridiculous. The app used to be fine but since the updates it’s just putting me off the entire network - not user friendly
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bozo
(@QuicksaveA) reported
@ThreeUKSupport Your team didn't cancel my phone after calling them several months ago, now customer support live chat claims there is no cancellation request. Sort this.