3 (Three) Outage Report
Why is my 3 (Three) service not working?
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If you are having issues, please submit a report below.
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of 3 (Three) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments section!
Will 3 (Three) compensate me for the outage?
3 (Three) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use 3 (Three) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. 3 (Three) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (50%)
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Phone (21%)
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Total Blackout (19%)
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Wi-fi (7%)
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E-mail (2%)
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TV (1%)
Live Outage Map
The most recent 3 (Three) outage reports came from the following cities: Edinburgh, Dagenham, Exeter, Reading, Fulham, Birmingham, Rochester, Chester, Nottingham, Croydon, Dublin, Southwark, Dronfield, London and Peterborough.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Total Blackout | |
| Dagenham |
Wi-fi | |
| Exeter |
Phone | |
| Reading |
Internet | |
| Fulham |
Phone | |
| Birmingham |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Nathan Bruce
(@NJBruce29) reported
@ThreeUKSupport Been due to upgrade for a while. your new customer offer on a S22 ultra 5G 512GB (unlimited data) is £79 upfront, 6 months @ £42, 18 months @ £84= £1,843. Existing customer, £0 upfront, £79 a month for 24 months= £1896. Its not that i "feel" its unfair, it is unfair!
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John Gregory 🇬🇧 🇺🇦
(@JohnGregory532) reported
Spent 10 years with @ThreeUK and their service is terrible. Today (Tuesday 19th) is where my number gets transferred over to @VodafoneUK. Goodbye 👋 Three.
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ckelly
(@cjk1971) reported
@ThreeUKSupport Yes since middle of March so why haven't u emailed your customers to tell them about it plus u haven't a clue either when ur going to get the fix for it still not happy
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ckelly
(@cjk1971) reported
@ThreeUK my broadband isn't working for watching the online programmes on tv since March iv just spoke to someone from three on the phone and she says there waiting for a fix so why am I paying full price for a service that doesn't work for what I wanted it for not happy
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Исмаил адам 📿
(@ISMAIL2326) reported
@ThreeUKSupport Hi there I am flying out to a country where it is free to use the 3 network,so if I phone someone who is in 3 network or a different network will I get charge and I will be phoning them back in the Uk or in the same country as there coming with me #help @ThreeUK
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Appliance Care Eng
(@eng_care) reported
@ThreeUKSupport Every time I try and sort out a problem no person will speak to my and your customer service is shocking
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Aly_Cat
(@aly_cat45) reported
@ThreeUKSupport 13/14 months. I have literally been told I could only be offered extension on payment date and £20 off. Doesn't really help in the long run....I will not be renewing with 3. The amount I pay is extortionate.
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Gordon Leslie
(@650Rglc) reported
@ThreeUKSupport InUSA payg321sim connected to ATTonly option here and cannot make voicecalls ATT message says due technicalcompatibility use data.3UK Level 1 tech spent hour on Chat then Level2disconnected me-messaged to call back but unable as no voice service Howto get service?
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Fiona
(@bunnygal123) reported
@ThreeUKSupport we have no signal in NN117JH can you let me know what the problem is and when we will be back on
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CryptoGeezerUK
(@CryptoGeezerUk) reported
@ThreeUKSupport me99tl past week signal has dropped out 4 times in 3 days. Always engineer works on the mast, is it an upgrade? Or rubbish mast?
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Nathan Bruce
(@NJBruce29) reported
@ThreeUK why are your new customer deals better then the deals you offer to existing customers? No reward for loyalty. 👍
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Miloš Meier
(@MilosZurich) reported
@ThreeUK your #indian customer service ****** up my contract,my number is invalid,false infos given to me that i can’t recover the number! Sort this out within #UK call center not in #india because they screwed me up! I’ll sue you!
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sam singh
(@samsing51778232) reported
@ThreeUK hi I bought 5 gold numbers from 3 can you please give me email address of your number allocation team all I m hearing from three uk support that we don't provide this services but I already 5 sims can you give me email address for number allocation team please thanks
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Tii_sh
(@_tiish) reported
Got an email from @ThreeUK today forcing me into a new long-term contract (despite being a customer for >6yrs) and hence voiding my eligibility to continue using Go Roam from 23 May. @ThreeUK if I can't use Go Roam I'll be switching.. you can take this as my 30 days' notice.
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DeadWelsh
(@DeadWelsh) reported
@ThreeUKSupport super slow home 5g broadband this evening, any known issues?
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Omer
(@ilyas_omer) reported
@ThreeUK Dont rely on this shi* network for your business
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Jamie Steeper
(@JamieSteeper) reported
@ThreeUKSupport Hi Kirsty I think you are also talking to some one else called James who is having same problem and it’s my Mobile internet
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Hope-Marie Bonnen
(@HopeMarieBonnen) reported
I never had spam callers with @virginmedia why do I get like 10 a day with @ThreeUK constantly blocking unknown numbers is getting on my nerves.
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Tedds04
(@Tedds04) reported
@ThreeUKSupport Ok. Can this team deal with issues such as three irresponsibly lending and making people feel scared because of unpaid debts? 🤬
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Jamie Steeper
(@JamieSteeper) reported
@ajameschristian @ThreeUKSupport I have 6 contacts with them and when I first went with three it was never an issue but now it’s just got stupid and near to the point unusable. I have had to get an EE Wi-Fi dongle to get reliable internet data
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Stu 🇪🇺🏴🇺🇦 ✈️
(@wxxec) reported
@ThreeUKSupport Never I’d get a resolution to this … both my Three accounts have now been closed as a result … #fail
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Nicola Mylles
(@littlenic84) reported
@ThreeUKSupport I have 3 mobile broadband that has not been working properly for 3 weeks now. If this isn't sorted pronto I am phoning tomorrow to cancel! I can't use any of the streaming services that I also pay for. Getting fed up of the excuses now 🤬🤬🤬
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James Martin
(@ajameschristian) reported
@JamieSteeper @ThreeUKSupport Yes it’s absolutely useless, not fit for purpose. They dismantled a Three mast on the grounds of brigg town football club reducing the network capacity and now they probably wonder why everyone else’s internet has ground to a halt.
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Margo
(@MargoAA) reported
@ThreeUKSupport What's up with service in Pa2?? Keeps cutting out. Says there us an unissued but no timescales
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Jamie Steeper
(@JamieSteeper) reported
@ajameschristian @ThreeUKSupport I am have same problem the internet speed is Mental James I am relying on my internet for an App used to provide details of service users am caring for and it just can’t connect to the internet
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Polly Lee
(@Pricelesspolly) reported
@ThreeUKSupport Hi contracts in my partners name( he got contract for me) got my pac code now enough is enough , even outside walked for 10 mins after emergency hospital app still could not log onto Uber cos signal or be heard when I called someone to ask them to book me one. going on too long
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Appliance Care Eng
(@eng_care) reported
@ThreeUKSupport It’s ridiculous, I’m miles away from home in my caravan, I don’t know my mobile broadband number and nobody can help me because there is no password on the account, my number is 07426394952 get someone who can do something to help me
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Исмаил адам 📿
(@ISMAIL2326) reported
@ThreeUKSupport Israel and what if I rang someone who was with me in Israel with the same or different Uk network please
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Jamie Steeper
(@JamieSteeper) reported
@ajameschristian @ThreeUKSupport It use to be Excellent signal but now in a time when people are relying on a good internet signal it’s has gone
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Damian
(@Damreyuk73) reported
@ThreeUKSupport I've discussed this at length many times with @ThreeUK staff in India. I'm usually on the phone about an hour and find it difficult to hear and understand them. Your service is absolutely appalling