3 (Three) Outage

@GadgetsBoy @ThreeUK network is shite in UK, nothing new

@ThreeUKSupport I've not been to this area before and yes the problem has been since I landed. As I said my Vodafone phone is on the same network without any problems.

@mikejibson @ThreeUK Sounds much like my experience with Virgin Mobile on @EE network in Edinburgh. Amazingly fast when it works, but lucky if I get more than 2 bars, often goes to 3G or E, and where Vodafone reception was excellent in my office, EE is virtually non-existent.

@HarmlessHarley Come on @ThreeUK ! Help out @HarmlessHarley and get him a phone, please!🙂 The Twitter world needs his pictures!

@foxemerson @Three_Is_Broken @ThreeUK @giffgaff @oneplus @ThreeUKSupport Considering it but I moved from O2 to Tree about 4 years ago because I never had data coverage and basically wnt through the same issues as I'm getting now. Telecoms in the UK are ****** for all but the few. Doesn't matter what badge is in the can.

@ThreeUKSupport Well, you may not be able to see a problem but I am categorically telling you there is one. Just returned to PO18 8AA and no coverage has returned. Your cell is *****. Deal with it

@ThreeUKSupport 11 hours later and no response shows that you really aren't that customer focused.

@TheLynnLegend @SkyUK I never switched them back.. I just used 1.1.1.1 and 9.9.9.9 as the DNS to forward to for external lookups. I've since left sky for broadband (now using @ThreeUK 4G mobile broadband) as I needed better speeds (not Sky's fault, just area)

@DoISmellFood @HarmlessHarley @ThreeUK What an *******! 1 block =hopefully 1000’ more.

@ThreeUKSupport your app isn't working so I can't top up, I'm moving house on Monday and I've been trying to get on the app to prepare for this for weeks but it isnt working. Just says its connecting and will take a minute but never works!

@ThreeUKSupport I went to Silverstone last week for the grand prix, once I arrived I received an alert on my phone stating my operator has switched off my service, reception only resumed after I left the circuit. Thanks @ThreeUK top service! #disappointed #threeuk

@ThreeUK DM please regarding my phone contract , my life is practically over HELP A GIRL OUT

@DoISmellFood @HarmlessHarley @ThreeUK Just because its possible to be an ******* doesnt mean you need to be.

@DoISmellFood @HarmlessHarley @ThreeUK Snarky ****. Next time keep your stupid pie hole shut.

@DoISmellFood @HarmlessHarley @ThreeUK How nasty! Poor Harley. BLOCKED!!!

@ThreeUKSupport Worked before you updated it. I know how to update it I’m not stupid!! And after a re install it still does not work.

@DoISmellFood @HarmlessHarley @ThreeUK Rude

@leckie @ThreeUK I spoke to a guy in Glasgow when I complained. It was awful. He got angry at me when I mis-worded a comment. He had obviously been trained/encouraged to not allow me to get a word on edge ways. Took hours but I got my discount.

@ThreeUK upgrade arrived put old sim in, no network, put new sim which came with phone and it's a payg one which I don't need, phone less for work now

@ThreeUKSupport please help; i can't seem to figure out whether or not i'm on an advanced plan and can use roam around the world; am in the USA. will dm phone number

@SaleemTravelSOS @Andythegwarve @EE @ThreeUK I think I was an @EE customer for about the same time but they didn't ever offer any incentive to stay in the end.

@ThreeUKSupport Hi, it was Gary on the phone support, he wasn't able to rectify the issue but has raised an internal issue as he couldn't see why it wouldn't go through. He couldn't have been more helpful. Fingers crossed this can be sorted before the deal expires 🤞🤞 #WeBelieveInGary

@ThreeUKSupport Takes ages trying to connect and then tells me there is a problem and to try again in a minute or restart phone. Done both many times for several days and it still doesn't work

@Three_Is_Broken @ThreeUKSupport They’ve been good to me. Signal has never been the best but I’m more disappointed that loyalty isn’t rewarded. Even with the upgrade team they tried offering me just the deals that are on their website before offering me anything close to the @VodafoneUK deal

@ThreeUKSupport Convert old contract to PAYG, cancel DD, & call back after (a) lady said 2hrs, (b) man said 24hrs, (c) another said after few hours, & finally another said would happen automatically. Both went PAYG but after 1 hour could not receive any calls or texts. Switch happened at ~ 3am

@ThreeUKSupport I have and there is nothing that's suitable or reasonably priced, particularly around an Apple phone. My sense is you guys @ThreeUK save all the good deals for new customers and treat long term customers with a slight disdain

@ThreeUKSupport Thank you. They now told me I’ll receive that refund by Wednesday. Thanks for your help and please improve your CS, people don’t have to waste so much time to get a refund.

@Pazzza1989 @ThreeUKSupport Lucky escape. Get out while you can. Network is gettung worse and they don't value loyalty!

@ThreeUKSupport No one can help when I call. Customer service been disgraceful for someone who has been with you for over ten years and with numerous ongoing contracts. Will be moving them all away now

@ThreeUKSupport I placed the new order last Sunday and gave the PAC code at the time. They said Tuesday delivery but it did not appear Thu. Also my email is wrong on order and also set up a limit on spending but this has also been missed. Shocking service.

@CarolineRuto7 @ThreeUKSupport It's bad everywhere, Caroline but particularly in and around London and especially when there is more than 1 other Three customer within a 10 mile radius. But Three will tell you not to worry because 5G is coming and this will resolve it. Probably. Hopefully. Maybe 🤞

@ThreeUKSupport I’m having ongoing issues with my network. Particularly when I’m in central London. As of next week I’ll be working in central London I cannot continue to struggle like this. My contract is due to end next year but I’m not sure why I should continue to pay for a lack of service.

@ThreeUKSupport This might just be the last time I bother staying with 3 as the experience of dealing with your overseas customer support staff abd the process they rigidly follow is just so difficult.

@ThreeUKSupport Yes, it's a little more complicated, I've previous experience of doing the exact same thing with another contract in our household, but it shouldn't be so painful. Btw I've 5 phone contracts with 3 and have been a long term customer, so would expect much better service.

@Andythegwarve @EE @HughMcJames I was exactly the same. EE customer for 13 years and they acted like they didn't want my custom the last time we discussed an upgrade. Moved over to @ThreeUK and they've been bangin.

@ThreeUKSupport It's not the phone, it's the poor signal

@ThreeUKSupport @ThomasGGoodman Stop wasting the poor customers time! You know that if there's more than one other three customer in the area, both phones slow down. Just check all the other hundreds of complaints you've been getting. Don't suggest it's a SIM problem it's your network!!!!!!!! FIX IT

@visionofnow @ThreeUKSupport Paul, this is a pretty common problem and loads of 3 customers are affected, us included They're making this sound like you're the only first customer affected when they had 100s of complaints. They're just wasting your time. Like they do to all the other customers

@ThreeUK @ThreeUKSupport mobile internet is bad today in Clacton on Sea must be the start of the holidays

@ThreeUKSupport I found a great deal from 3 searching online & since the customer service team couldn't offer me the same deal as a loyal existing customer when renewing, I took out two new contracts, & opted to cancel the existing ones, both at end of contract. 1/2

@ThreeUKSupport Thanks. I had to cancel, give 30 days notice and downgrade to PAYG before I can port my number over, but it did what I needed it to do :)

@ThreeUKSupport Also WiFi calling wouldn't solve the issue of embarrassingly slow 4G data.

@ThreeUKSupport Yes a little better but still pointless. It doesn't matter now I'll be cancelling asap as I now know your network can't handle having so many customers in my town

@ThreeUKSupport It's not the SIM card, it's not the phone. I used to work for Three so I know the spiel by now. It's the network, and it's unacceptable.

@ThreeUKSupport BR13SW, Huawei P20 Pro. It's been like this for the last 18 months, every time I just get told it's an issue with the network in the area and it's being worked on. Getting pretty bored of it now, as I've been paying full price for several contracts to receive this in return.

@ThreeUKSupport And if that's the case I'll be cancelling my contract asap as my mates doesn't have the same problems on 02 or Vodafone

@ThreeUKSupport Yep, nothing. I can move to a more reliable network (according to ofcom coverage checker) and get a better deal than I can with Three. The best your advisor could do was match an existing Three deal available to anyone online.

@foxemerson @Three_Is_Broken @ThreeUKSupport My landline was unreliable, no matter who I was with. Wanted to ditch it and Three were the only unlimited 4G network I could find at the time. Been happy with their service until now.

@ThreeUKSupport I get that and wouldn’t expect it to be 100% accurate as things do change. But right now it is massively overstating the availability of 4G in our area to an unacceptable degree. 4G is not and has NEVER been received in this area. Your engineers have confirmed this to me before.

@ThreeUKSupport No thanks. You are asking me to contact your CS again which I did 1h ago. I have no time to waste. If you care about that ask someone to call me and to solve the problem. I can DM you my mobile number if needed. Thanks

@ThreeUKSupport No tried it was same last week internet is to slow

@ThreeUKSupport just received fab customer service on the phone by one of your call centre team. Really helped me out as I’m running low on data! Nice one 🙌🏻

@ThreeUKSupport Hopefully, as this problem has been going on for a while, it's not a phone related problem as it happens to others I know as well.

@ThreeUKSupport M402ah and I have an iPhone 6 and in my flat is very bad! I’m paying £35 for another phone with another newton because I don’t have Wi-fi I want to stay with three because of the data plan

@ThreeUKSupport 2AU. It is a mobile phone so I do move it around and not always at this postcode. Service is not as good as it used to be.

@ThreeUKSupport I've had a reasonable service since I signed up, I've noticed a difference this past week or two.

@iansteele @TTSShumba @ThreeUK @ThreeUKSupport @EE Hi Ian, as you see, my phone conversation with @threeUksupport was not painless. They denied the 18th July promise and refused to cancel without penalty. They did offer a couple of other (unacceptable to me) options but I'd had enough by then. Very happy with my @EE Home Router.

(4) @ThreeUKSupport - worst support experience ever! Official complaint started. #IWantARefund #DontBlameHuaweiForYourOwnAwfulService @Three_Is_Broken @iansteele @TTSShumba @ThreeUK @ThreeUKSupport @EE

@ThreeUKSupport I reported it through the service status website. Haven't heard anything.

@ThreeUKSupport Not anymore, left a couple of weeks ago due to the ongoing network issues