3 (Three) Outage

@ThreeUKSupport Keep you posted you said at 1117. I did. Pity you ignored my reply. System still down. More reasons to regret changing network for a service I've NEVER received. Shame on you

@ThreeUKSupport I just want to leave. Your service is crap. Signal is crap. Big mistake moving from @O2 to you.

@ThreeUKSupport absolutely disgusted. Both mine and my daughters phones haven’t been working since 10:30am yesterday. Tried contacting someone but all the systems are down and, I’m being told on live chat to ring back Monday. Not happy at all and staff are useless. 😡😡

@ThreeUKSupport app and phone line down for 2 days now...

@ThreeUKSupport But I have been having issues for weeks with making and receiving texts calls and using data. You have still yet to answer my questions on how I lodge a complaint and how I actually get support. If they were temporarily unavailable, why didn't you tell me that when I asked

@ThreeUKSupport None of these options work. The number is useless and the other options do not apply as I no longer have an account / app / registered number with Three. Even after I have left Three continues to annoy. You guys keep texting me to pay the bill but your service doesnt allow.

@ThreeUK @ThreeUKSupport when am I going to be able to login to my account on the website, been trying to upgrade for 24 hours now

@ThreeUKSupport hi there I’m getting text messages from a company called UKREWARDS,there is no number so I can’t block them.Please help

@plbHQ @Three_Is_Broken @ThreeUKSupport I've had issues since I joined with 3 last month

8 loyal years with @ThreeUKSupport & I have now decided to leave due to their shocking customer service, and internet connection that you’d be able to get better from a dial up. Feel free to send me a feedback form so I can leave the shittest review you’ll ever receive.

@ThreeUKSupport You’ve make a number of broken promises about when systems will be up over the last few days, all have been missed. Your directors responsible for your BCP should be held accountable and fired for gross misconduct, as they’ve allowed this problem to exist for so long (2/2)

@ThreeUKSupport I really don't think this is even remotely satisfactory. By Monday, I'll be 5 days without my phone. Its grossly unfair having paid for this service and through no fault of my own, I'm now stuck on the road, as a frontline worker, with no phone and no resolution.

@ThreeUKSupport Wow, amazing trying to give 30 days notice to cancel and amazingly you're system was down yesterday and today being told try back in 48 hours. Awesome service thanks 👍

@ThreeUKSupport I was advised yesterday it had been due to system issue when I paid my bill. I have a zero balance but my account was restricted. And now because of all the issues with your servers, no one can even access accounts they tell me and that at best it'll be Monday before it's working

@ThreeUKSupport @MuirJennie And on Monday we will be told the same. At least now there is a message telling you this at start of chat line. You have had this major issue since Wednesday. Cannot use my new phone as a result!

@ThreeUKSupport Yes i have, restarted the phone and still no service.

@threeuk Got a message about billing issues two days ago, but your website has been undergoing maintenance since then. Please re-send any notifications once your website is operational again

@ThreeUKSupport I saw one of your tweets to say the sales lines are still working. Please can I have a link to speak with them. I have an urgent issue that I need to get resolved and it has taken me 4 DAYS so far and I am still not getting answers. #nothappy

@ThreeUKSupport Account query. App is down, live chat has been down all week, phones don’t connect to people...

@ThreeUK Please tell me how I can cancel my contract as my service is practically non existent and I have been unable to get hold of anybody. The one time I did get to speak to someone they put the phone down on me - thanks for that!

@ThreeUKSupport Honestly the worst network I’ve been with! Yesterday I was told to ‘chat back later’, then in the same conversation it was ‘48 hours’, now it’s Monday! I haven’t even been able to use my new phone and you’ll charge me for the usage! You’ll be losing a customer.

@ThreeUK @ThreeUKSupport The app won't connect, neither do calls or live chat, and I have had no service for 2 days. Three are the worst phone company I have ever been with. "Please only contact if it is urgent". Not being able to contact my family is pretty damn urgent, yet there is no support at all.

@ThreeUK @ThreeUKSupport My God. You have this annoying person saying to come back on Monday but you can have her selling very expensive phones. Your service is essential and some of your stores need to be open even more so with this contact tracing system. People need phones ,People lose phones and sims

@DelbertA5 @ThreeUK That’s terrible but sadly very common. @ThreeUK are a shambles of a company!!

@Three_Is_Broken @ThreeUK sounds familiar,completed contract , cancel on line - 3 wks l8r told I had not cancelled - Amil agreed to waive charges - week later sent bill for £16.30 2 days later debt collection team are after monies - agreed that just to shut them up I pay £6 - just hang up when called now

@11richardsont @plbHQ @ThreeUKSupport There has been major issues since May 2019 and there is no end in sight. Three have suggested the issues relate to the upgrade to 5G and they’ll be resolved when 5G is rolled out. The latest date for the completion of 5G is mid 2021 !!!!!!!!!!!!!

@ThreeUK hi do you want to get your network up and running again.

@ThreeUKSupport @cassieperryman OMG another copy and pasted response! 😮 This is AWFUL! @TheSun @DailyMailUK @SkyNews

@ThreeUKSupport My wife's phone is broken tried to claim on insurance,they needed proof of purchase when sent over we sent to insurance but one of the docs had an incorrect date on there no we cannot claim. This is three's fault now we have paid for insurance we can't use and phones still bust

@ThreeUKSupport 2nd attempt. I have always used my data for a hotspot to FTP from my laptop.FTP works for all my connections when on wi-fi & other networks but with same set up not via three. This is a recent issue. NO REPLY so re-post - others on 3 affected recently too