3 (Three) Outage

@ThreeUKSupport need help urgent please

@ThreeUK I went to pick up my friend at Heathrow Airport but the signal was off at Terminal 4's arrival zone. No data, No signal: it is unacceptable for UK's major telecommunications company to slack behind!

@ThreeUKSupport I’ve also previously spoken to online chat twice regarding this issue, and they’ve said there’s nothing happening other than my normal statement. However, my bill summary shows around £140 to be paid despite this being clearly untrue.

Getting tired of @O2 And the people the are hiring for their customer services team, just rude and condescending, makes me sick 🤮 Might have to check out @VodafoneUK or @ThreeUK can't deal with blatant disrespect.

@ThreeUKSupport No dice yet. 4G is off and manually connected to Africell, but it still shows No Service

@ThreeUKSupport I have gone to just 3G same issue

@ThreeUKSupport Fault line people say I should have good signal but it’s not good. WiFi doesn’t cover all my house so three in touch and WiFi call isn’t a option. Especially for data! Help I spend so much at three. @Strattsy51 has same issue.

@ThreeUK So fed up at the lack of 3 coverage in S. London. 3 years of almost zero signal on Southern Rail between Wandsworth Common and Imperial Wharf

@ThreeUKSupport once again ther are signal problems in the M241BG area.. it's only been working right for less than a week.. do you know when its bk up again

@ThreeUKSupport If I cancel the direct debit they can’t do anything because my contract has ended

@ThreeUKSupport They say I can’t upgrade or cancel until someone contacts me. It’s my account and my money they are taking

Jumped ship from current broadband provider who is a nightmare to deal with over to @ThreeUK don’t know why I hadn’t done it sooner had my phones with them for years never a problem. 👍🏻

@ThreeUKSupport @smoferbell They always say that Sophie, but never deliver. Prepare to be constantly disappointed.

@backaxel75 @ThreeIreland @eircom @VodafoneIreland @ThreeUK @ThreeUKSupport @tech_mahindra @ddyson3 Not accurate, ask India to raise a tech enquiry back to @ThreeUK , inclusive roaming on a sister network is meant to be 4G if the sister supports it and Three say they do. @tech_mahindra 🇮🇳 need to raise the matter with higher tech team that’s U.K. based instead of winging it

I do hope the mobile networks @O2 @ThreeUK @VodafoneUK etc are going to boost their capacity massively in central London on Saturday because a million of us on #PutItToThePeopleMarch are going to want to tweet/FB etc in support of #PeoplesVote

@ThreeUKSupport It is happening wherever I am in London. My phone will show 4G and 1 bar of signal - but nothing works until I reset with airplane mode. Thanks for helpin’

@ThreeUKSupport I’ve restarted it and it’s still only 1 bar of signal, I used to have full signal at this postcode so assumed it was still being worked on.

@ThreeUKSupport They left it with customer service

@ThreeUKSupport Unfortunately Live Chat could not help

@ThreeUKSupport it was sim only and £20 a month and I cancelled on the third day because of the bad reception. So I have no idea what’s going on.

@ThreeUKSupport I thought 💭 @VodafoneUK was bad that’s why I left after 20 years, broadband cancelled still charged DD, spent hours on phone 📲 even Tunbridge Wells store laughed no one says sorry anymore live 💭 r they from this world 🌍 I’m getting a free Alexa out of you if it’s all I do 😱

@VodafoneUK No... I think most people would feel this way. I’ll be glad when my contract is up and I can sign with another provider. 18 years I’ve been a customer and this is how I am treated. I urge anyone to try @EE or @ThreeUK or @tescomobile instead of your company

@ThreeUKSupport I’ve used my phone abroad for years and I’ve never changed my data roaming. I’ve always had it on because of the contract I have. The data roaming is on but just says no service and I can’t use your app even though I’m on WiFi

@ThreeUKSupport hello I’m in Germany and my phone isn’t working. I’m currently in the airport using the WiFi, can you help please need it for hotel bookings. Never had this before

@ThreeUKSupport Your online chat 💭 is terrible perhaps they act

@GentlemanJamie @ThreeIreland @eircom @VodafoneIreland @ThreeUK @ThreeUKSupport @tech_mahindra @ddyson3 I contacted tech supp yesterday on both 333 and 500 and got 2 different stories and ended up none the wiser! 1st story was 4g isnt support in Ireland at all regardless of sim card type or connection type. 2nd story was 4g is only supported on voice/data sims not mobile broadband!

@DavidDu03516908 @ThreeUKSupport but then three shouldn't be sacrificing customer service for some **** in india who cannot understand....it is all about cost cutting...

@ThreeUKSupport Not a problem. It’s pretty clear you guys want the customer to put the effort in, instead of Three.

@backaxel75 @ThreeIreland @eircom @VodafoneIreland @ThreeUK @ThreeUKSupport @tech_mahindra @ddyson3 The brick wall is @ThreeUK head office - they live like Tories in a bubble misfeeding inconsistent info out & to their own staff. I would call 333 tech support and ask them to submit your 4G roaming issue to the next level of technical support and so on till they figure it out 👍🏻

Lol don’t do three trade in they’ll try and tell you there were things wrong with your phone that were never there. ***** @ThreeUK

@DavidDu03516908 @ThreeUKSupport yeah i have had this issue, the people on the webchat (NOT the social media one) are truly shit - after like 45 minutes i disconnected the chat because he was ******* terrible. no such concept of customer service whatsoever

@backaxel75 @ThreeIreland @eircom @VodafoneIreland @ThreeUK @ThreeUKSupport @tech_mahindra The frustrating thing with @ThreeUK great product & crap head office control at the top, throw out press releases and don’t tell channel supports or information that should be available on the website isn’t and social media & India call centres all give different info @ddyson3

@ThreeUKSupport Funny I'm yet to receive a survey from my last call. Need to teach that customer service agent a lesson! #Rude

@backaxel75 @ThreeIreland @eircom @VodafoneIreland @ThreeUK @ThreeUKSupport To be honest Three head office ain’t great with information to customer support channels anywhere, it’s not their fault it’s @ThreeUK failure to inform social media, @tech_mahindra India call centres and incorrect and lacking (roaming) in-depth website info which both refer to

@ThreeUKSupport Ah it's too late. Been a bloody hassle every time I have rung. And since you're only going to offer me what's on the website, minus the upfront cost. I really don't see how I'm going to get great existing customer deal. You might want to change your telephone auto attendant

@ThreeUKSupport No They haven't. I honestly don't understand how in a couple of months, you seem to have changed your policy of offering existing customer great upgrade deals. Just the exact same deals on the website.

@ThreeUKSupport No. And now they won't let me leave the bloody chat to phone and cancel my contract 😭

WORST CUSTOMER SERVICE EVER .. poor from those who work in store to those on the phone honestly kmt @ThreeUK

@ThreeUKSupport Is there a number I can call Customer service on rather than using 333 on my handset and going through millions of options..

@GentlemanJamie @ThreeIreland @eircom @VodafoneIreland @ThreeUK The data broadband card works card on both devices on 3g, but no 4g connection. But the voice/data mobile sim card works grand on 4g on both devices. India staff are useless, but up until now @ThreeUKSupport havent been too mad,but they are ignoring my information/help requests

@GentlemanJamie @ThreeIreland @eircom @VodafoneIreland @ThreeUK I have tried all the settings in all possible combinations and it wont register on 3 Ireland (4g) at all. I have set it to auto, I have set it to 4g only and manual network selection, everything an it just wont connect over 4g

@GentlemanJamie @ThreeIreland @eircom @VodafoneIreland @ThreeUK only have a roaming agreement on 4g in Ireland in 3 Ireland all other networks are 3g only networks. The sim was swapped a week ago for a new one just in case it was a sim problem. Huawei E5885 CAT6/ 4G+

@GentlemanJamie @ThreeUKSupport @ThreeUK @ThreeIreland @eircom @VodafoneIreland So both devices are clearly working and capable of connecting to 3 Ireland (4g) and using 4g as is my mobile (GSM/Voice) sim card, but the problem ONLY occurs when I use my 3 data sim card in either device. @ThreeUK @ThreeUKSupport dont seem to know

@ThreeUKSupport Yep ,the signal just dissapears ,if its not your end, maybe its just the phone, but only started on Tuesday,

@GentlemanJamie @ThreeUKSupport @ThreeUK @ThreeIreland @eircom @VodafoneIreland and can roam on 4g in Dublin (Ireland) so everything works grand using my mobile sim card. Now the problems occur when I use my data sim card in either device, it wont register with 3 Ireland (4g) in the manual selection, it will only work with 3 Ireland (3g) cont....

@ThreeUKSupport Im trying to login with the original number I had, not the one ported across. I will try registering with the ported number.

@jshuttvine @ThreeUK Never even erd of them

@ThreeUKSupport hi ,is there work going on in tq13 area as my signal keeps disappearing, which is a bit annoying.

@ThreeUKSupport That’s the issue. All basic flip feature phones are 2G only.

@ThreeUKSupport Tell you what, not to worry. I could do without having to go through it all again and the soul-destroying 'have you turned it off and on' nonsense. I'll wait for the problem to inevitably go away by itself when the tower is restarted or something...

@ThreeUKSupport 1. Started today. 2. The three phones I listed belong to three separate people, and all phones are on the 3 network. 3. We've all restarted our phones and it's made no difference.

@ThreeUKSupport Thanks. Postcode: SS1 1NE. Phone make and models: Google Pixel 2, iPhone X, and an Android Wileyfox Swift 2. Usually a fairly decent speed inside (10Mbps+ up and down). Currently all getting about 1Mbps up and 0.1Mbps down.

@ThreeUK without calling you abusive rude call centre who have just called me a liar and after 45mins on hold on the phone (not the first time either) enough is enough I’d like to terminate my contract!

@ThreeUK is there a network issue with Manchester 27 area, virtually no signal and when it is its intermittent

@ThreeUKSupport No, still dropping to one bar/ no service when I’m near there. 😔

@ThreeUKSupport about 2-3 years, it’s working now but yesterday i was without signal all day

@ThreeUKSupport It was Sw99pf now I’m not at home I have signal this is not the first time this has happened and I was promised it would never happen again TWICE by your support team...

@ThreeUKSupport 3G normally loads in the 4G black spots, albeit very slowly - not really a solution!

@timskemp @ThreeUK Sorry to hear that, Tim. Could you please DM us your contact details and I will liaise with @GammaSvcSupport to help asap

@ThreeUKSupport Hi, I finally had time to look into this. Other Three users that I have asked are having this problem too.