3 (Three) Outage

@ThreeUK need someone to contact me regarding my A! hub nothing but problems fed up of holding on line and live chat

@ThreeUKSupport I have had enough of this. Please provide me details of how to make an official complaint to OFCOM about this .

@ThreeUKSupport I don’t know how many times I can keep saying the same thing. There is no 4G, inside or outside, in CR2 8SY. I don’t care what your systems say. I’ve lived there since 2016 and have never ever ever ever got 4G there. Send your engineers there if you don’t believe me.

@ThreeUKSupport This is the 5 time Within the last 2 years I’ve had to go back and forth with bad customer services. No resolutions. No call backs and no help I’m fed up!

@ThreeUKSupport Hi, we had a box and paid for 1 month (£32) I then cancelled the direct debit before the month was up as we’d had better WiFi installed. I can’t log onto the app either to cancel but youve mailer demanding payment when it hasn’t been used.

Just seen @ThreeUK is offering £20 compensation for last month’s outage for customers who have asked for it - I am asking for £40 in total. £20 for last month & £20 for today. Plz contact me ASAP.

Seriously @ThreeUK - TWICE within a month the network has been down. Only working on WiFi - when are you fixing this. No coverage in SW16 - E14. Update plz, this is unacceptable 🤬

@JasperLlama @EE @ThreeUKSupport If it doesn’t happen it might hang fire till a 5G compatible iPhone comes out.

@ThreeUK Not only do you send the wrong Item, you leave me hanging on the phone for an hour last night, over half an hour tonight!! Then cut me off, shambolic and a poor excuse for customer service!!!

@ThreeUK when are you going to provide a service that’s even half decent where coverage is concerned, don’t promise at least good coverage when it’s at the moment and has been for months a poor poor service

Can’t stress enough how poor the customer service is with @ThreeUK @ThreeUKSupport, fumin

@ThreeUKSupport Yes but the problem is still persisting. I think you need to get more staff as you always seem to "higher than usual call volume." #FedUpCustomer

@bethanyrose14 @ThreeUK @ThreeUKSupport Drop you signal down to 3G they’ve been having issues with the 4G x

@Dylanuter1 @ThreeUK @ThreeUKSupport never known owt like it my phone never ever works 😂😂😂

@ThreeUKSupport I’m going by what your online chat told me, he said my settings were corrupt! As I wasn’t getting good signal and even though my phone said I had 2 bars and 4G it wouldn’t let me online! Got me to do a reset on my phone, causing all my settings to go to pot! 🤬

@ThreeUKSupport @saffrhaps I’ve sent a dm to you as struggling with the same issue. Please help

@ThreeUKSupport I can categorically and 100% confirm that CR2 8SY does not, and have NEVER had 4G ever available. Happy to provide locational screenshots proving this - which I have done in the past. The coverage map and info is misleading and inaccurate and I believe Ofcom should be informed.

@_Brewer_ @VodafoneUK That sounds really quite rubbish. We don’t have service like that with @ThreeUK

@ThreeUKSupport I can categorically and 100% confirm that CR2 8SY does not and has never had 4G coverage from Three. It just doesn’t. Please update the map.

@jbollington13 @ThreeUK @EE are same. Both terrible networks

@ThreeUK I SAY few weeks ago your network went down, I couldn’t take credit debit card payments, this is pure bollox Lately your signals have also been shit in parts of London and Kent, this is also bollox When my contract finishes, I’m fu\cking off to @O2 Don’t tell me to DM

@ThreeUKSupport Mark I’m giving up mate. It’s at my home address, at my work 40 miles away, in the high street. I wanna say everywhere but it’s not. There’s nothing u can do so there’s no point really! Just wanted 3 to know it’s dog shit... at the moment. Have a good evening sausage.

@ThreeUK your service is shocking. Sort it out

Terrible signal and customer service you guys only good for internet, this what I left youse lot. @ThreeUKSupport

@ThreeUKSupport May, but the roaming coverage in the USA was so bad I’m considering just paying it off. I travel there frequently and not being able to order an Uber or check emails means it’s just not fit for purpose, it was clearly their traffic management policy as my wife’s EE sim was fine

worst thing i’ve ever done joining @ThreeUK @ThreeUKSupport absolute dog shite

@ThreeUK / po14 1fe WiFi I see looking at my area you still have issues what a shambles 4/5 wks this has been employe me engineers

@ThreeUKSupport Course they have, & with three. Apparently everything was delivered fine but it really wasn’t, the contents of the bag were missing. & the parcel was never signed for.

@ThreeUKSupport Internet has been dreadful the past 2 days, not working again. Promised it would be fine but it's not, I can't stay with this company I need a provider that works.

@ThreeUKSupport Hi Kimberley. I've completed the form. Unfortunately I could not provide full details of this debale as it seems to have a character limit on the details section. Needless to say, you have an extremely frustrated new customer here...

@gixer11man @Three_Is_Broken @netflix @ThreeUK Not with @ThreeUK ! Been complaining forever. Barely have signal at my home. But I am always told the mast is heavily congested. And that's it... Nothing more to be done. Basically only help is if you buy £1000 device from them....

Ok @ThreeUK I have officially had enough. I am sick to the back teeth of your poor performance. My contracts up in February, and I can't wait. Don't reply saying "sorry blah blah blah" it don't wash no more. One peed off loyal customer who's had enough.

@ThreeUK Phones are good pitty about your network and customers service.

@ThreeUK is the worst service, due to leave them soon kmt

@ThreeUKSupport sort out the network and stop lying to customers that there is nothing wrong

@ThreeUKSupport @laurie3000 I've had problems since 5G roll out in BA1 2RW. I'd argue with Three that 'even 4G will be improved'. No. You've slowed down 4G and I'm in the process of talking to OFCOM & to hopefully get investigation started. As my brother has been a telecoms engineer for 50yrs. 1/2

I can't wait to leave @ThreeUK I really can't wait. Been with them 10+ years and the last 2 have been nothing short of a joke. The network gets worse as time goes on and don't try calling for help. They are rude to the core and start attacking you as the customer #LeaveThree

@ThreeUK impressed...Train back from London to up north and literally no dropped signal!! Yasss 😉😂

@ThreeUKSupport your 0333 338 1030 is not working. Please provide an alternative

How bad is @ThreeUK 4g coverage....is Sheffield one ********* spot for them or something...

@ThreeUKSupport Everywhere! I spend most of my day at my university (UCL - central London) and I can’t even make phone calls inside or outside the building as the network is so shoddy. iPhone XR

@ThreeUKSupport I have Mark yes but the problem is the exec team are not making any contact or offering any assistance they really couldn’t give a crap

Never going with @ThreeUK again. 4G is a joke. Cant wait till contracts up. #pisstake

@ThreeUKSupport It’s not how I feel it’s the fact @ThreeUK keep making promises they cannot keep. Expectation management is zero. And coverage map still shows 4G as being available at my home postcode when it isn’t, has never been and never will be. Misleading to extent OFCOM should be aware.

@ThreeUKSupport I’ve been having weird signal yesterday and today my iPhone 7 registered full 4G signal and wasn’t working. Tried airplane mode and turning off and on again. It’s now working for the most part but dropping out at times with full signal registered. I’m SO41 9GH

@ThreeUK your company sucks, your employees don’t listen and don’t learn and if you keep phoning me up I will go to the police

@ThreeUKSupport @mimi_kookie I don’t know about Mimi but I’ve been having random signal drops on my iPhone 7 some of yesterday and most of today. It was registering as full signal now two bars but doing nothing but the odd email. I’m in the Lymington SO41 0SQ

Can’t believe how rude Dan from the @ThreeUK store in Havant was on the phone to me, want to cancel my contract to prove a point.

@ThreeUK your company sucks, your customer service sucks, your employees don’t listen and don’t learn

@ThreeUKSupport UPDATE: I didn't have the same problems this time... PLOT TWIST: ...because my phone got stolen before I went :/

@ThreeUKSupport I'd click the link you gave but you know.... No network.... Good job I have wifi!!!

@ThreeUKSupport your online customer service today has been atrocious. Nearly three hours on chat & we are still no further forward. Your operatives did not understand the problem & as your chat times out in a minute - we couldn’t even be away from the computer #woeful #wastedday

@ThreeUKSupport the Three app keeps closing down when on the bill tab and open a PDF of the bill. You can scroll to page 3 of the PDF then it shutdown.

@hhhhhholly @AppleSupport @ThreeUKSupport i’ve been having data issues for over a month, complained via web chat and got £30 off my bill

@ThreeUK been waiting for 2 weeks approx regards to connection talk about bad customer service

@LaurenDPorteous @ThreeUK Totally agree with you , apparently my local o2 mast is still down since a month ago and still no eta of fixing it . @O2 said their engineers it “aware of the issue”

@Armstrong @ThreeUKSupport @ThreeUK My latest theory is that the chap who reads numbers on the Three Voicemail service circa 1998 is CEO David Dyson’s nephew, so adopting Visual Voicemail would put him out of a job

@Mikeb20012 @Three_Is_Broken @ThreeUKSupport @ThreeUK Thank you for that. They said it would be fixed today but guess what..... still broken ¯\_(ツ)_/¯ I will give that a go.

@ThreeUK hi guys stay away from three been a loyal customer for 12 years and been on the same plan just been told there are going to change my plan like it or not

@JSHDVS @ThreeUK Phone them and speak to them. My friend has had the same issue, they might be able to offer you compensation or money off your contract.