3 (Three) Outage Report
Why is my 3 (Three) service not working?
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If you are having issues, please submit a report below.
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of 3 (Three) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments section!
Will 3 (Three) compensate me for the outage?
3 (Three) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use 3 (Three) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. 3 (Three) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Phone (52%)
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Internet (32%)
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Total Blackout (9%)
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Wi-fi (3%)
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E-mail (2%)
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TV (1%)
Live Outage Map
The most recent 3 (Three) outage reports came from the following cities: Southwark, Bradford, Birmingham, London, Edinburgh, Normanton, Norwich, Huddersfield, Croydon, Slough, Halifax, Bristol, Ammanford, Cardiff and Southampton.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Internet | |
| Bradford |
Internet | |
| Birmingham |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Sheldon Cavani 🇯🇲
(@sheldon_wo7) reported
@ThreeUKSupport I don’t have any signal at all what do I pay a phone bill for?
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Billie Joe McAllister
(@BillieJoeMcAll1) reported
So, I've just received a bill from mobile phone company @ThreeUK , for a phone contract I haven't taken out. No number on the website to report fraud Online chat wants my DoB ... which I'm not giving them Eventually get a number ... but the systems are down, asked to phone back
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Rajesh Gundapaneni
(@_Rajesh_9999) reported
@ThreeUK Annual story. Long-term 3 network contract phone and insurance. My wife lost her phone. Square Trade has not responded to our claim request since December 6. Customer service answers as we work on your claim. Forty-five days. Is customer service working?
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Melissa Emma
(@melissaxoo) reported
@ThreeUKSupport for weeks now you’ve said you’ve been working on a problem yet we still can’t get 4/5G or our broadband to work!! This is getting ridiculous 🤬
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ᕲᖇᘿᘺ 🍁🍂🍃
(@drew_wwwwd) reported
@ThreeUKSupport Is that confirmation that there IS an issue Pete, or are Three still using guesswork?
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Lee Donaghy
(@LeeDonaghy) reported
Absolutely disgusting customer services from @ThreeUK this past week. Son’s pay as you go sim has been blocked 3 times. Each time I’ve contacted & been promised reconnection within 24 hrs. Each time it’s taken longer. Unblock team doesn’t work weekends.
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pawl
(@rabbi_pawl) reported
Three UK network are to the mobile phone industry what Evri are to the delivery / courier industry. That is to say…totally rubbish #threeuk @ThreeUKSupport @ThreeUK
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Jazmyn Quartley
(@JazmynAnne1) reported
@ThreeUKSupport is the network down or something? Can’t receive calls and if I make them the line is bad. Also my 4G isn’t working? #help
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WE ARE TUCO
(@tuco_tuco) reported
@Beck1sm @ThreeUK You'll get a bot reply that won't help
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John Warren 🇺🇦
(@Sionilo) reported
@timatkin @ThreeUK @VodafoneUK Many companies offer free EU usage of your UK allowance, BUT it often needs to be and existing contract ie. before a certain date. We had EE and O2 when we went to Lanzarote last month no problem.
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ᕲᖇᘿᘺ 🍁🍂🍃
(@drew_wwwwd) reported
@ThreeUKSupport Oh, and I never received the promised transcript of my chat conversation so I now don’t have the (little) information I was actually given.
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ᕲᖇᘿᘺ 🍁🍂🍃
(@drew_wwwwd) reported
@ThreeUKSupport Still no resolution. It cannot be our devices as we have the same issue on apple and android.
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Rajesh Gundapaneni
(@_Rajesh_9999) reported
@ThreeUK @AllstatePP @SquareTradeSave Long-term 3 network contract phone and insurance. My wife lost her phone. Square Trade has not responded to our claim request since December 6. Customer service answers as we work on your claim. Forty-five days. Is customer service working?
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Humanbasic
(@humanbasic) reported
@ThreeUKSupport Disappointed to find out that the outage is planned maintenance, with no notice and no service for a week (who knows? Three's not telling) presumably all those affected will still have to pay? ANY information would be helpful.
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ᕲᖇᘿᘺ 🍁🍂🍃
(@drew_wwwwd) reported
Still no @ThreeUK @ThreeUKSupport signal in CR0 and no information from #Three. What’s going on??!!
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Daniel Manley
(@plastichair24) reported
@ThreeUKSupport is there no service in Croydon? Been a day without service using ID mobile
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Zoe
(@Zpriestley89) reported
@CarlosLongus @SimonMiller316 @ThreeUKSupport EE is fantastic. Their customer service is second to none. They are more expensive, but they put it back into the business. I was always happy to pay more just for the customer service .
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ᕲᖇᘿᘺ 🍁🍂🍃
(@drew_wwwwd) reported
@ThreeUKSupport Both. Mobile signal keeps dropping out and NO connection at or near home. Barely getting 8mbps on the home broadband. Never thought I’d say this but thank goodness for @SkyUK
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danny knight
(@dannyknight85) reported
@ThreeUK This can't be true I'm with @ThreeUK and it's the worst signal I've ever had it's all over the country were I work it's terrible I've tried speaking to customer services and they are equally as bad cannot wait for end of my contract
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My name isn’t Becky
(@Beck1sm) reported
Hi @ThreeUK can someone help me cancel a contract please as every time I phone they are being unhelpful.
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Lee Donaghy
(@LeeDonaghy) reported
I’ve registered a complaint about the inadequacy of @ThreeUK processes. When I asked what would happen to this complaint I was told: nothing. I wouldn’t head back from them or get any feedback. Complaint essentially gets filed & ignored. Completely unacceptable.
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Ogglebox
(@OggleboxMatilda) reported
Disgusting customer service from @ThreeUK. I took out a broadband contract with them, cancelled it within 3 days due to a rubbish connection and returned the pack despite them making it VERY difficult. My data has now been shared to debt collection agencies without reason. Beware
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Matt Phillips
(@RetroWarwick) reported
@ThreeUKSupport Ongoing poor signal today despite you saying work finishing yesterday . I'll call to log a ticket for a refunded.
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Brian ☺
(@Brian_Robinson4) reported
Notification of delivery slot, it's to late to arrange due to my shifts. After two attempts, it's sent by to @threeuk. Have to rearrange, after 2 weeks paying I finally get it. Go to set it up, no sim included, so can't use it, and their customer service which is advertised as
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Stuart Gallagher
(@stuartg917) reported
@dsb_malloy @ThreeUK Phantom signal. Turn it off and on again.
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Waffle
(@iWantNotToWant) reported
@ThreeUK do your PAYG plans support iPhone visual voicemail?
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ᕲᖇᘿᘺ 🍁🍂🍃
(@drew_wwwwd) reported
@lyes_11 @ThreeUK @ThreeUKSupport I spent 90 mins on the #three chat yesterday with the most ineffectual engineer whose main concern was what rating I was going to give them (#spoileralert it was 0). Web team will tell you there’s no issues, engineers “think” there is & can give no ETA. Meanwhile still no service
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Lee Donaghy
(@LeeDonaghy) reported
As a result several days this week he’s not had network service to contact me or his mum in an emergency if needed on way to & from school. @ThreeUK haven’t contacted me when they needed extra info or when reconnect was delayed, I’ve had to call them.
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Brian ☺
(@Brian_Robinson4) reported
To add to the fun, I installed the app to try see if I could sort it, but of course the app doesn't let you register, have to do that on website first. What's the point? The store can't help with online, the online can't help with certain things etc etc @threeuk
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Billie Joe McAllister
(@BillieJoeMcAll1) reported
@ThreeUKSupport I have a number to report this on, but apparently all your systems are down so they can't do anything!