Is 3 (Three) having an outage?

3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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3 (Three) problems in the last 24 hours

3 (Three) Outage Chart

At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • Phone (40.98%)
  • Internet (36.07%)
  • Total Blackout (18.03%)
  • E-mail (3.28%)
  • Wi-fi (1.64%)

3 (Three) Comments

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3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:
  • fulham1958
    Adrian Gavin (@fulham1958) reported

    @MissWitch2310 @Caspar_Lee @ThreeUK Rather be a damn fool than an idiot.

  • tim_piotr
    Tim Piotr (@tim_piotr) reported

    @EniAlu @ThreeUK Is it too big? You can cut it down to size.

  • lisamarieharney
    Lisa Harney (@lisamarieharney) reported

    @ThreeUK have been online chat for over an hour, you can't seem to figure out who works for your customer relations dept????

  • RJ_Osgood
    Ryan Osgood (@RJ_Osgood) reported

    @EniAlu @ThreeUK Im currently with EE and their customer service is the absolute dogs b###s. For example. Ran out of data today whilst watching UFC on the BT Sport app. Called customer service “oh thats not supposed to happen. Have 5Gb data until you refresh”. I was shocked

  • frostycornet
    🏴󠁧󠁢󠁳󠁣󠁴󠁿 Miss Ninny Muggins 🏴󠁧󠁢󠁳󠁣󠁴󠁿🐝 (@frostycornet) reported

    @ThreeUKSupport need to cancel 2 plans. I have rang twice, both times systems were down..both times promised a call back and no one bothered. Takes too long on hold to get through only to be told we can’t help you.

  • erinsmarttt29
    Erin Smart🐩💓 (@erinsmarttt29) reported from Johnstone, Scotland

    @mellbelleex @ThreeUK Vodaphone are so rude its unreal!

  • EniAlu
    Eniola Aluko (@EniAlu) reported

    I dont like doing this but it has to be done. @ThreeUK your customer service needs WORK. SIM card suddenly decides to stop working, I wait over a week for a replacement SIM card which arrives & does not fit my phone. How long for the correct SIM card? Resend to Italy in 2 days?

  • wilcochris
    Chris Wilcox (@wilcochris) reported

    @ThreeUKSupport 3G is just as bad but why would I only use 3G. It’s like asking me to use dial up instead of fibre. You wouldn’t ask that so why ask me to use 3G? If it keeps up then I shall have to leave and go back to my old provider who has excellent 4G

  • the_real_lmg
    LMG (@the_real_lmg) reported

    @ThreeUKSupport Your support people weren’t concerned in the slightest about the text messages. In the past 12mths your service and network performance has dwindled for me down to near zero. The only way EE could be worse than you is if the phone punched me in the face each time I made a call.

  • the_real_lmg
    LMG (@the_real_lmg) reported

    @ThreeUKSupport Well you oh so helpful support people wouldn’t talk to me until I set a memorable name and place. Apparently “Threesucks” wasn’t allowed. After finally setting acceptable words I managed to request my PAC codes for my 2 contracts which naturally end Nov1st.

  • AstaBrum
    Alister Brumley (@AstaBrum) reported

    @ThreeUKSupport hey, I’m just trying to call my dad who’s in Greece and it says I have no balance. Uk numbers work fine, but 333 also says I have nothing. Is the service borked or have I missed something?

  • daws21
    Dawson (@daws21) reported

    @Smithalar @ThreeUK Gives you plenty of time to realise that you're an idiot for going iPhone

  • CharlotteeeeeS
    charlotte (@CharlotteeeeeS) reported

    @ThreeUK is complete shite been holding for 2hrs wtf

  • Benjaminjo_
    JJ (@Benjaminjo_) reported

    @ThreeUKSupport Because your staff member decided to promote himself on the telephone and inform me he was a manager. When he was unable to resolve my issue he admitted to lying and informed me he wasn’t actually a manager.

  • JacquiGeddes2
    Jacqui Geddes (@JacquiGeddes2) reported

    @ThreeUKSupport Hi the issue I had was the fact I was in America when I switched the data roaming off. I have connected support but am waiting for some information back. Can you check to see if any information is on my account please?

  • CI5mith
    CI Smith (@CI5mith) reported

    @ThreeUK No thanks apple sucks. But love 3.

  • a_london_runner
    A London Runner (@a_london_runner) reported

    @ThreeUKSupport Don’t worry I’m on hold to cancel my contract and will tell all about kind of service you offer. @uSwitchUK can you please charge your advice on their service?!?

  • AWaters1992
    Alex H₂Os (@AWaters1992) reported

    @ThreeUKSupport hello. Can someone at three actually help me?

  • OfficiallyMJB
    Martin (@OfficiallyMJB) reported

    I've just been charged £50 in one month for phone calls from @ThreeUK That's over triple my monthly plan. What a joke Since I'm a "loyal customer" and I challenged them on it they've decided to refund me £25 back since I wasn't aware So I've still paid almost twice my plan!!

  • katemarshall97
    Kate Marshall (@katemarshall97) reported

    it took a week for @ThreeUK to properly respond and inform me my upgrade was never processed or dispatched. now attempting to amend the issue and it's costing me 9p a minute and a sing-song to kylie minogue while on hold.

  • Mindprobe1100
    Ant Smith 😃 🇬🇧 (@Mindprobe1100) reported from Stoke-on-Trent, England

    @ThreeUK if you want to cancel then you need to sell your blood just to get through to them.

  • thenbnurse
    thenbnurse (@thenbnurse) reported

    @ThreeUK Used your online chat service last week. They said to email documents so I did. Got a reply today asking for my password in plain text. Replied saying I didn’t think that was secure, and got a ‘this email address is no longer in use’ message. Help?!

  • Mindprobe1100
    Ant Smith 😃 🇬🇧 (@Mindprobe1100) reported from Stoke-on-Trent, England

    Waited 1hr and 10 mins to get through to you @ThreeUK you deliberately cut me off and now got to phone again!!! Trying to cancel contract.

  • mellbelleex
    (@mellbelleex) reported

    @mztty @ThreeUKSupport It's terrible, I'm on the phone to them and they're useless

  • mellbelleex
    (@mellbelleex) reported

    You should also state the important things to your customer's before they take out a mobile phone contract, instead of then causing hassle and basically fraud @ThreeUK

  • mellbelleex
    (@mellbelleex) reported

    Your staff are rude @ThreeUK

  • mellbelleex
    (@mellbelleex) reported

    @ThreeUK your staff are rude.

  • TrevorMills15
    Trevor Mills (@TrevorMills15) reported

    @ThreeUKSupport Over a 15 minute wait on 333 to cancel your contact, either a lot of people cancelling or you think people will not wait that long to cancel?

  • BrianSheldon
    Brian (@BrianSheldon) reported

    @ThreeUK New 3 customer. Received email saying I can use WiFi calling but it's not available in settings. The option disappeared when I swapped out my EE sim for 3. Out EE back and WiFi appeared, put 3 back in and option wasn't available. How do I get it working? OnePlus 5 Oreo.

  • ZeGrange
    Alan Granger (@ZeGrange) reported

    @ThreeUKSupport @DPD_UK Phone not delivered again and now nearly 20 mins on hold to Three Customer Services. I am pretty close to cancelling my order, so would advise someone to DM or call me ASAP.

  • mztty
    Matt (@mztty) reported

    @ThreeUKSupport hey I have a problem with my phone and trying to pay my bill

  • lilmiznutcase
    Vicky SC (@lilmiznutcase) reported

    @ThreeUK I have 2GB of data allowance but my phone has cut off at 1.9GB. Called 333 but the systems were down. Now at home on Live Chat but they have limited written English and are not able to help. Why am I paying for a service I can't use?

  • katharinechow1
    Katharine Chow (@katharinechow1) reported

    Do not know how @ThreeUK get away with their customer service standards. Its absolultely disgusting. Rang to speak to someone for the 5th time regarding charges which are still not resolved and have incurred a further £100 of charges in the meantime. SHOCKING!!@OmbudServices

  • katharinechow1
    Katharine Chow (@katharinechow1) reported

    @ThreeUK have absolutely appalling customer service! It actually costs me more to make a complaint? Most unhelpful/uncaring staff. I’ve only been with them a few months and would NOT recommend. Nothing but problems and no one willing to help. @OmbudServices

  • 8629Fissile
    mr haricot vert (@8629Fissile) reported

    @axios I can't even get phone signal in my house with @ThreeUKSupport let alone wap,GPRS, 2g,3g,4g or bloody 5g!

  • TwonRue
    Twon ‍ (@TwonRue) reported

    Hello @ThreeUK - I've got an iPhone XS but I'm getting no signal at all with my 3Sim. Phone is unlocked. Is there a problem with 3 and new iphones or just your dreadful signal for the last couple of days?

  • clarelou99
    Clarelou (@clarelou99) reported

    @ThreeUK shame on you customer services. Treating my 75 year olds parents in a disgraceful manner. Both been loyal customers.

  • PaigeMartin93
    Paige Martin (@PaigeMartin93) reported

    Anyone ever taken a phone number with them when getting a new contract? My new phone will ring on my old number, but I can’t send any messages from the new phone without it being iMessage? #help #mythree #my3 #virginmedia @ThreeUK

  • MrAlan1961
    MrAKO (@MrAlan1961) reported

    @ThreeUKSupport The issue is that contact numbers given by Three either don't exist or its the wrong dept. Spoke to 3 people in customer service and not one could help, they said someone who could help me would call me back and that was days ago.

  • rickygfc
    Ricky (@rickygfc) reported

    Well that’s confirmed, wife has given @VodafoneUK the 30 day notice today after 21 years due to crap customer service. One contract down and two more to go. Over to @ThreeUK we will all be going. Can’t be any worse treatment for loyal customers.

  • fiercedino080
    łuna førəvər💔 / 42 ØUT NØW (@fiercedino080) reported

    @ThreeUK damn where can i get me a boss like this lmao

  • cmitchellmusic
    Chris Mitchell (@cmitchellmusic) reported

    Absolutely furious with @RoyalMail and @RoyalMailHelp. How can you be so careless with a package that you break the contents inside. You’ve caused me to lose a considerable amount of money with @ThreeUKSupport and I am NOT happy. Useless service.

  • samanth62404181
    samantha (@samanth62404181) reported

    @ThreeUK Y have I never got reception u will also be wavering November’s bill since as first off I charge me for things I shouldn’t be then u go and not give me any form of reception whilst away from my family! Your having a joke u better waiver my bill!

  • TheEpicPenguin_
    Turn To Page 394 (@TheEpicPenguin_) reported

    @ThreeUKSupport please explain why I am literally getting 1 bar signal no matter where I am

  • ThreeUK
    Three UK (@ThreeUK) reported

    @rozay_toby sounds weird. maybe @ThreeUKSupport might have a solution?

  • ThreeUK
    Three UK (@ThreeUK) reported

    @iamayomore @Lee_LDN oh no - have you spoken to @DPD_UK about this? or our support team? @ThreeUKSupport

  • gdeveycycling
    Murderdog (@gdeveycycling) reported

    @ThreeUKSupport Sorry but I am not calling you again and wasting my time if you want to #makeitright I suggest you contact me via DM and arrange for someone to call me, I also have a complaint logged that I assume you will be contacting me about !

  • racheljflowers
    Rachel Flowers (@racheljflowers) reported

    @ThreeUKSupport gone to shop- problem with phone, getting a new phone. Great service Croydon North End

  • ianc1106
    ian carr (@ianc1106) reported

    @ThreeUK several people having 3/4G connection issues in Edinburgh, is there an outage? And if so when will it be fixed... thanks

  • Collis1892
    Collis Robinson (@Collis1892) reported

    14yrs loyalty to @VodafoneUK doesn’t count for much when it comes to the new iPhone Xs apparently. Best offer so far with @SkyUK (15yrs+ customer): 256GB iPhone Xs, 8GB data (+20GB bonus), unltd texts & calls, £57 a month on a 24 month deal. Over to you... @O2 @EE @ThreeUK

  • donna_sleet
    Doodling D (@donna_sleet) reported

    @ThreeUKSupport No it’s still not, is there anyone who can a: resolve the issue and b: has the authority to refund the owed money

  • H3H3_REY
    👑 (@H3H3_REY) reported

    @ThreeUKSupport Join you on a chat at 8am on a Monday morning? People have work...surely this is something you guys should be doing. Working, we’re paying for a service we aren’t receiving.

  • jayfarei
    Gabriele Farei (@jayfarei) reported

    @ThreeUKSupport Hi - I was in 4g full signal

  • AllieFiveOh
    Allie (@AllieFiveOh) reported

    @ThreeUKSupport 1/2 Never had such poor customer service. Preordered a XSMAx on 14/9 - email confirmation received saying delivery on 21/9. Spoke to live chat 9am 21/9 as no text from courier - was told phone was ‘definitely’ out for delivery today. 6pm no phone...

  • RealMillsyLive
    Millsy (@RealMillsyLive) reported

    I see you supporting all these YouTubers and streamers but what help do you actually provide apart from eating data watching those videos? Maybe adding @YouTube and @Twitch to GoBinge. (can you tell I want this ? :P ) @ThreeUK @ThreeUKSupport

  • barbara62566685
    barbara (@barbara62566685) reported

    @ThreeUK can somebody reply to my tweet? How to return handset and cancel within my 14 day cooling off period?

  • racheljflowers
    Rachel Flowers (@racheljflowers) reported

    @ThreeUKSupport work CR0 however travelled in from PE29- and all areas in between, my colleauge in Croydon has been having problems with her signal since yesterday. My phone still searching for network- so over 8 hours without a signal

  • ThreeUK
    Three UK (@ThreeUK) reported

    @PaulieDobson @ThreeUKSupport sounds like an incredibly frustrating few days. your mind seems made up, but if @ThreeUKSupport can do anything to help, they will

  • RayBarber21
    Raymond Barber (@RayBarber21) reported

    @ThreeUK hello, I am ready to become a customer of yours. My Contract however only expires in a month, but I want to take advantage of a Sim Only Deal from you guys.

  • rozay_toby
    Toby Rozay (@rozay_toby) reported

    @ThreeUK Can you please contact your Kingston,57 Clarence Street and ask them to kindly pick up the phone? Made over 100 calls today.. What they do is pickup the phone, and you can hear voices in the background but just to put it back down and disconnect you.