3 (Three) Outage Report
Why is my 3 (Three) service not working?
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If you are having issues, please submit a report below.
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of 3 (Three) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments section!
Will 3 (Three) compensate me for the outage?
3 (Three) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use 3 (Three) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. 3 (Three) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Phone (59%)
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Internet (28%)
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Total Blackout (7%)
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Wi-fi (3%)
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E-mail (2%)
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TV (1%)
Live Outage Map
The most recent 3 (Three) outage reports came from the following cities: Glasgow, Slough, Liverpool, London, Dublin, Manchester, Leeds, Birmingham, Exmouth, Edinburgh, Bridport, Hayes, Kettering, Leicester and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Internet | |
| Slough |
Phone | |
| Liverpool |
Internet | |
| London |
Internet | |
| London |
Internet | |
 Dublin |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Bobby Bumstead
(@BumsteadBobby) reported
from
Ardeer Square, Scotland
@soulrelocation @ThreeUK I'm experiencing the same problem , their signal has been getting steadily worse for the past year, areas that were fine before are now dead zones honestly thinking about changing network
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Lizzy
(@soulrelocation) reported
@ThreeUKSupport NO data or phone service from Three for 2 days and intermittent since the 24th March. UK South East (all you can eat plan). Three Network Support Team plan "it will take up to 7 days to investigate & use WiFi instead Stressful & time consuming ? customer service
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siobhan malone
(@siobhan_malone) reported
@ThreeUKSupport I’ve been trying to change my old number over to new phone since 17th January, continuously being mucked about from three, now they have disconnected my old number I’ve had 20 years and are refusing to help because they say my memorable work is wrong
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Angela Williams
(@angetelford) reported
@ThreeUKSupport Hi Maxine, I appreciate the reply but I’ve been having these issues since I rejoined three in September. Forgive me if I’m not hopeful of being able to access the rewards today. I feel a little let down as I shouldn’t be restricted access that other paying customers receive
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West=On=Track
(@WestOnTrackIRL) reported
@ThreeUKSupport can’t buy a Data Passport in Ireland, is there a wider issue?
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♡Emily♡
(@I_Salute_Cheryl) reported
@Abcmsaj @ThreeUKSupport Yeah it keeps counting down from 10 seconds, waste of time
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Matt Loughlin
(@Mattloughlin) reported
@ThreeUKSupport Why did I ever try and refer my partner to Three!? After the website failed to accept address the phone call to support took a ridiculous 38 minutes!!
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Francisco Bellera
(@FranBR19) reported
@ThreeUKSupport I'm continually denied access to my account despite change password procedure - I do not receive email/text responses at all. I cannot be accountable for paying a bill plan when I no longer have service access. You need to resolve this.
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BEV G
(@BEV1971) reported
@ThreeUKSupport absolutely fed up of trying to turn off voice mail. As instructed called 333,then stuck in a constant loop of unrelated options to deal with issue,resulting in call being repeatedly cut off.
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Moscha
(@TheRealMoscha) reported
@Ofcom how do I raise a complaint about @ThreeUK service has been terrible for the last 2 months. Drop connection often, I feel this is ground to leave my contract with them
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amy 🔮
(@amyskellingt0n) reported
@ThreeUKSupport No still nothing, I've even tried doing forgotten password incase i have registered before and juat forgot, but that's not working either so I don't think I have
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Andy Davies
(@isleofwight2010) reported
@ThreeUK your customer service sucks I wanted a PAYG sim for a back up All your guy in the phone wanted me to do was buy a contract. Kept telling him it was a back up I ended up hanging up & will take the 2 contracts I have away at the end of term No interest in your customers
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@3FriendsBeer_Chris
(@ChrisAuld80) reported
@ThreeUK Your network is absolutely abysmal. I curse the day I decided to take a contract out with your network. I use hotspot and WiFi connections constantly to avoid the constant spinning circle of doom. It's criminal that you get away with this.
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worldcit
(@sheenaw84068512) reported
@ThreeUKSupport add ins for internet purchased on 25 March have failed to activate. Absolutely no help from customer services. Can someone please do something
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Chris Chapman
(@ChrisChapman81) reported
@ThreeUKSupport @graememuir25 Same issue for me in Australia.
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justjimjams
(@justjimjams) reported
Forget 02 Priority get onto @ThreeUK + app logged on no problems checked out in 5 mins! #BUSTED20
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Matthew Traynor
(@MatthewTraynor) reported
from
Liverpool, England
@ThreeUKSupport Hi Joe, yes they both bring up the same account info, I'm just unable to view any bills, change details etc on the login with my new email
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CJ
(@ThePapaJazz) reported
@ThreeUKSupport hi there's really bad signal today in Northern Ireland, only getting one bar, is there works taking place?
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amy 🔮
(@amyskellingt0n) reported
@ThreeUKSupport I have been trying to register for rewards and I keep getting a pop up saying I can't register, when I tried to use live chat to sort this I got an unhelpful response telling me how to register but not how to fix my problem and got immediately disconnected.
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Gem
(@gemhorne86) reported
@ThreeUKSupport It won’t let me stayed logged in. So I can add to my account and after been on the phone over an hour. I’m ready to cancel everything.
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Angela Williams
(@angetelford) reported
@ThreeUKSupport I was given assurance that my three+ access would be sorted for today but not surprising, your customer service assistant blatantly lied. I don’t understand how a known glitch stopping returning customers from accessing three+ hasn’t been sorted already
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Kath Francis
(@K4thfrancis) reported
@ThreeUKSupport Hi guys, can you ask Ali to get back in touch via email please? Ongoing complaint regarding billing issue last month and after a resolution for the complaint, I have still been billed incorrectly and money taken out of my account yet again. I sent an email Mon.
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Lizzy
(@soulrelocation) reported
@ThreeUK NO data or phone service from Three for 2 days and intermittent since the 24th March. UK South East (all you can eat plan). Three Network Support Team plan "it will take up to 7 days to investigate & use WiFi instead. Stressful & time consuming. ? customer service
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worldcit
(@sheenaw84068512) reported
@ThreeUK my add ons have failed to activate. No help from customer support. Add ons purchased on 25 March. What is going on
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worldcit
(@sheenaw84068512) reported
@ThreeUKSupport Not frustrated just angry at lack of help
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gary
(@gary83134247) reported
@ThreeUKSupport have you got presale link for buster the app is down
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BEV G
(@BEV1971) reported
@ThreeUKSupport Ive tried for the past few days. I originally had this turned off a number of years ago,then last week for some reason it was turned back on. Any help is appreciated
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Peter Evatt
(@PeterEvatt) reported
@ThreeUK Appaling customer services…new contract phone (not happy with it!) day 13 & 14“ sorry sir can’t validate account password so unable to process your return..day 15..BOOM i get through to be told validation fine but you’re now locked in..disgusting and very annoyed 🤬🤬🤬
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Alex Tana
(@alextana92) reported
@ThreeUK have been experiencing incredibly slow 5G speeds on broadband in Brighton Centre (BN1) for about two weeks, is there an outage or?
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JR-J
(@JRJUK) reported
@ThreeUKSupport so your Three + app crashes and refuses to let me log in. I finally get in and there's no busted presale tickets left for London. Thanks for nothing, been a three customer for 20 years and I'm fuming