Is 3 (Three) having an outage?

3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

 Problems detected at 3 (Three)

3 (Three) problems in the last 24 hours

3 (Three) Outage Chart

December 18: Problems at 3 (Three)

3 (Three) is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • ▪ Phone (68.42%)
  • ▪ Internet (15.79%)
  • ▪ Total Blackout (15.79%)

3 (Three) Comments

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3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:
  • markinthepark
    Mark (@markinthepark) reported

    Still be harassed by @ThreeUKSupport despite resolving their mess when they promised to cancel contracts and didn’t. Their customer service is a hideous thing with departments & systems that don’t talk to each other.

  • leedshunter
    Ben Hunt (@leedshunter) reported

    @ThreeUKSupport A complaint?! I've had no service for about a week now. I don't want to complain or webchat, I just want to know how much longer this'll be?

  • AndyUKs
    Andy Shepherd (@AndyUKs) reported

    @ThreeUKSupport Trying verify my email but it just keeps erroring, System issues?

  • rb357
    Richard Bullock (@rb357) reported

    @ThreeUKSupport Hi - signal has gone down yet again in SK9 5PY - has been down all weekend.

  • leedshunter
    Ben Hunt (@leedshunter) reported

    @ThreeUKSupport Still 'No Service' in Denby Dale! Any updates? Cheers

  • BendyWendy7
    Wendy (@BendyWendy7) reported

    no service in my area... help? CR3 @ThreeUKSupport

  • mightyshakerjnr
    Jamie Hoyle (@mightyshakerjnr) reported

    @ThreeUKSupport yep, can call and text without a problem

  • GinaJiggz
    Gina (: (@GinaJiggz) reported

    When is @ThreeUK gonna fix their shit network service?! Not being able to make outgoing calls is such an inconvenience kmt!

  • GinaJiggz
    Gina (: (@GinaJiggz) reported

    When is @ThreeUK gonna fix their shit network service?! Not being able to make outgoing calls us such an inconvenience kmt!

  • avantgardepmr
    Avantgarde (@avantgardepmr) reported from London, England

    Trying to sign up to a business contract with @o2businessuk and the experience has been terrible so far! And i thought ThreeUK was bad and tried to leave them.

  • ShEeNaCmCk
    Sheenac McKenzie (@ShEeNaCmCk) reported

    @ThreeUK can check that I am not lying about the battery life OR I can send my phone away for 3 or more days. Really terrible service, definitely going to cancel my contract as soon as I can but the charge for that is also ridiculous! . . . 3 of 3

  • ShEeNaCmCk
    Sheenac McKenzie (@ShEeNaCmCk) reported

    @ThreeUK Just spent 44 mins speaking with 3 different people in your company all who tell me that you cannot simply exchange the broken phone YOU provided me with a working one. I have to actually go to an Apple store so they . . . 2 of 3

  • ShEeNaCmCk
    Sheenac McKenzie (@ShEeNaCmCk) reported

    @ThreeUK TERRIBLE SERVICE, I have been a customer with you for many years recently upgraded in the summer to an iPhone 5S and have been experiencing very bad battery life and freezing ever since having the phone which is getting progressively worse!. . . 1 of 3

  • biomarvel
    Stu [Thumb Culture] (@biomarvel) reported

    @ThreeUKSupport my phone keeps going to emergency calls only in areas I normally get full signal. Shall I blame the fog.

  • BoushraIdriss
    Boushra Idriss (@BoushraIdriss) reported

    @ThreeUKSupport is the network down in Kingston hill, KT2 7LB? There is no service at all! Thanks

  • JamesForde96
    James Forde (@JamesForde96) reported

    @JodieMarsh I’m with @ThreeUK & to be honest I’ve never really had problems or issues & whenever there is work that COULD affect you , they text you with pre warnings. But even then my signal hasn’t been affected

  • KJMHughes
    Kyle Hughes (@KJMHughes) reported

    @ThreeUKSupport Representative who clearly didn’t give a crap what was discussed and offered on the previous cal, his manners were shocking. Bye @ThreeUK hello @VodafoneUK

  • KJMHughes
    Kyle Hughes (@KJMHughes) reported

    @ThreeUKSupport awful service when trying to get an upgrade for my mother’s contract. Called on the weekend to negotiate the deal and was advised to call back today to complete the upgrade as the selected handset wasn’t available at the time. Called back to speak with a very rude

  • mattwatson03512
    Matt Watson (@mattwatson03512) reported

    @ThreeUKSupport My friends have said they don't get outages like this but I don't either, it seems to be just my area. The rest of the household have iPhones and have no problem on your network. Is there perhaps a carrier update for my phone I might need to do?

  • M_H_F_
    yngkng (@M_H_F_) reported

    @ThreeUK has the best customer service in the UK

  • Tyzaa_
    Charlotte K. (@Tyzaa_) reported

    @ThreeUKSupport The issue is only IN the building. I'm at 30, W2 6LA

  • RoyStrickson
    Roy Strickson (@RoyStrickson) reported

    @ThreeUKSupport problems over the weekend. friend couldn't reach me saturday, got the "this phone cannot accept this call" message. i tried calling my mobile using home phone sunday morning, got the same message, even though i had 2 bars!

  • DCIDibble
    Gator (@DCIDibble) reported

    @RossKemp @ThreeUK Ross why you working with these 2nd rate muppets for? I can’t even get a complaints number from them so I can speak to someone in UK about my account! The number just reverts to India and with that the inevitable communications issues between differing cultures! Why Ross? Why??!

  • DCIDibble
    Gator (@DCIDibble) reported

    @ThreeUK What is it with this 2nd rate crappy telecom company? Take all your money from your account but not willing to talk to you unless you like phoning India! Bunch of idiots this company! My advice cancel your direct debits! Then they will speak to you!

  • Tyzaa_
    Charlotte K. (@Tyzaa_) reported

    @ThreeUKSupport hey guys, within the space of a week I renewed with you for 2 years and changed jobs. Bad news, I have no reception in my office whatsoever, whereas everyone else is fine. Anything I can do?

  • Nir890
    Nir (@Nir890) reported

    @ThreeUKSupport Thanks, It's just at Manchester airport (not sure what the postcode is), the signal seems to be really poor.

  • Jon_Torbitt
    Jonathan Torbitt (@Jon_Torbitt) reported

    @bigtechquestion Sadly am returning my @Razer phone for a refund as @ThreeUK are unable to replace it now the screen/USB socket are causing half the screen to freeze with no fix apparent

  • LintonShane
    Shane (@LintonShane) reported

    @ThreeUKSupport I have never received such a text despite using feel at home frequently this year

  • ericwhelan
    Eric Whelan (@ericwhelan) reported

    @ThreeUKSupport I've had no coverage in the SE4 area since mid last week. Housemates on the network are the same. Fine once I leave the area - what's going on?

  • PalmerC73
    Clairabella (@PalmerC73) reported

    Why does my @ThreeUKSupport text keep saying they have failed to send but yet I get a message replying to the message I’ve sent? I’ve also got Wi-fi calling displayed. Does this mean my signal has gone for phone calls.

  • jenny_calder
    Jen (@jenny_calder) reported

    Not pleased with @ThreeUKSupport absolutely ridiculous customer service

  • HannahhBerryy
    Hannah Berry (@HannahhBerryy) reported

    @ThreeUKSupport Gone to your Merryhill branch. My partners on 3. 5 months left on his contract and the phones broken. Checked online and found a deal for the iPhone 7, when he’s gone into store they are trying to charge him £13 extra a month plus cancellation. When asked if they could help (1)

  • HannahhBerryy
    Hannah Berry (@HannahhBerryy) reported

    @ThreeUKSupport you’ve got awful customer service! Rather lose a customer than give them an upgrade.

  • SmallJo
    Joanne Smalley (@SmallJo) reported

    @ThreeUKSupport how do i cancel a sim that's never been used - i can't do this online.

  • HHbruichladdich
    heather harvey (@HHbruichladdich) reported

    been unable to make or receive calls for most of weekend @ThreeUK brockley - ended up being a serious issue as was out of hours manager for refuge - why so unreliable

  • Mainframe666
    Damien Chappell (@Mainframe666) reported

    @ThreeUKSupport This is very very poor customer service,can’t see myself staying with 3 after this. It’s embarrassing.

  • Nikkiminnieb
    Nikki B (@Nikkiminnieb) reported

    @ThreeUK is there a problem with your internet as mine hasn't been working for the past 2 days?

  • BenJSDurrant
    Ben Durrant (@BenJSDurrant) reported

    @ThreeUKSupport Well got another one this morning! @LGUK @VodafoneUK. Can either of you advise how to block text messages from H3G support as they dont seem to be able to sort this!

  • niamhyleaf
    niamh (@niamhyleaf) reported

    @ThreeUKSupport Even though the issue is software related?

  • Mainframe666
    Damien Chappell (@Mainframe666) reported

    @ThreeUKSupport Wow see your customer care is so poor. That £17 was not a good will gesture,it was refunded because someone at 3 said I can have 20GB of data for free for 1 month because I ran out then charge me for it. Which made me overdrawn with my direct debits,with my bank.

  • mr_shaf666
    Shaf (@mr_shaf666) reported

    @ThreeUKSupport start by crediting my account back & my last month bill,block this subscription and help your customer!How can you allow these companies to scam your customers and say you can’t do anything?why should we pay our bills?u are responsible three for allowing this

  • mr_shaf666
    Shaf (@mr_shaf666) reported

    @ThreeUKSupport how could you allow a dodgy company to charge £4.50 a week? Never subscribed to this company and now you can’t help me? You suggested I contact the company who never respond! You are my network provider who I pay to so do something about it! Block these numbers!!

  • brendanoneal
    Brendan O'Neal (@brendanoneal) reported

    @ThreeUK what is wrong with your service at Manchester Airport? Showing full 3G but as usual no service. Poor.

  • Angus_Duncan
    Angus Duncan (@Angus_Duncan) reported

    @Andrew_Adonis I once complained to @ThreeUK about poor coverage in the highlands, and was told ‘the hills don’t have phones.’

  • kmorrisuk
    Katy (@kmorrisuk) reported from Middlesbrough, England

    @ThreeUKSupport imagine you phone to end contract, been told last day will be 20th Dec only to wake today and Sims not provisioned. Glad I'm leaving no signal in area and poor customer service!

  • wayne_gr0w
    wayne_grow (@wayne_gr0w) reported

    @ThreeUK That will come in handy when getting mowed down by a jihadi in a truck, or a moped robber throwing acid in your face.

  • UltraBoyRuns
    UltraBoy (@UltraBoyRuns) reported

    @52063K @ThreeUK @EE @O2 All I know is that being a loyal and decent customer with multiple contracts over the years means clearly very little. I really don’t want the ‘I’m leaving dance’ - it cheapens the customer service experience and leaves me with a bad taste in the mouth for the brand

  • JemmaFreeman3
    Jemma Freeman and The Cosmic Something (@JemmaFreeman3) reported

    I updated my one plus 5 and now I can only make emergency calls...wifi is working help @ThreeUKSupport

  • mattjdavidson
    Matt Davidson (@mattjdavidson) reported

    @ThreeUKSupport @asurion I'm still without replacement phone 9 days after accepted claim, despite your charge of £80 excess for next day. Also many wasted calls to support - people just forget you exist the moment the phone goes down, and no one cares enough to follow up. Awful.

  • aimpricex
    Amy🥂 (@aimpricex) reported

    @laurlouise_ @ThreeUKSupport @ThreeUK Don't get me started. Shit customer service they provide

  • fraz1001
    Fraser (@fraz1001) reported

    @ThreeUKSupport if I call a mobile number,they don't answer and it goes to voicemail,I hang up straight away,do you take 1minute off my inclusive allowance?

  • NORFIE123456
    Daniel Northfield (@NORFIE123456) reported

    @ThreeUKSupport I work in the store and consistently get no coverage at all in the employee lounge while people on O2 Vodafone and others all get signal. WiFi is not available for us. My signal comes back when I walk away from the store but only H+ speeds. It needs addressing.

  • mattwatson03512
    Matt Watson (@mattwatson03512) reported

    @ThreeUKSupport Unsure, I have only noticed here. Occasionally I have to restart my phone because it would 'disconnect' from your network, unsure why?

  • ArchiePurnell
    Archie Purnell (@ArchiePurnell) reported

    Absolutely Furious and disgusted with @ThreeUK , Terrible and mis sold service! Not to mention the shocking customer service!!! What a way to trade!

  • justinbrett1975
    Justin Brett (@justinbrett1975) reported

    @ThreeUKSupport Your webchat is broken, I'll try again in a bit

  • zmarkella
    Zoltan Markella (@zmarkella) reported

    @ThreeUKSupport Filled out that form a few times, but never got a reply.

    Don Davies (@DON_DAV1ES) reported from Port Talbot, Wales

    @ThreeUK @RossKemp But I'd never use 3 as they are a tower of steaming hot crap!!

  • tomwinter123
    Tom Tom (@tomwinter123) reported

    @ThreeUKSupport I think the issue is there is no signal to start with.

  • mattwatson03512
    Matt Watson (@mattwatson03512) reported

    @ThreeUKSupport I use a OnePlus 3T phone and recently I've been having issues with service. It says I have H+ and full signal but doesn't want to send texts. Yet in my area I have 60MBps 4G. It's only started in the last few weeks

  • CW_182
    Chris Williams (@CW_182) reported

    @ThreeUKSupport had no 3G/4G signal for 3 days how do I fix this issue?

  • tomwinter123
    Tom Tom (@tomwinter123) reported

    @ThreeUKSupport any chance you can sort the signal out in stoke Mandeville?

  • Ramon__RG
    Ramon (@Ramon__RG) reported

    @ThreeUKSupport hi when am at home my phone says Three WiFi call. Is this using my minutes? Is it like the same as FaceTime audio? Is the reception/signal decent?

  • justinbrett1975
    Justin Brett (@justinbrett1975) reported

    @ThreeUKSupport I'm sure you can fix my problem with a little Christmas magic. My plan changes next month to 100gb

  • allantjconnell
    Allan Connell (@allantjconnell) reported

    @ThreeUKSupport Native WiFi calling. It’s just not as clear as the 4g sadly. Really disappointing as this has been an ongoing issue almost all of this year every couple months. Why on earth does it take A WEEK to fix?!

  • MichaelTaurone
    Mikey T (@MichaelTaurone) reported

    @ThreeUKSupport I’ve been and gone! Carrier settings had definitely updated on both iPhones prior to going away but it seemed to not agree with mobile data. Had full signal but no Mobile Data. Not even E/3G pretty annoyed for £40 of SIM cards

  • timleng
    Tim Leng (@timleng) reported

    @ThreeUKSupport This is a nightmare. I’ve done web chats. I’ve done emails. Bored of this shit. Can I just take the phone into one of your shops!

  • allantjconnell
    Allan Connell (@allantjconnell) reported

    @ThreeUKSupport any update as to when I’ll get my signal back. Postcode Td12qq As wifi calling call quality is also poor! Not cool three as been problems here often before.

  • enzosebastianiv
    Enzo Sebastiani (@enzosebastianiv) reported

    @ThreeUKSupport Not at all. It happens to my flat mate as well. It’s always the same for too long now and apparently there’s no solution...I live on a ground floor just next to the street, I don’t why my signal doesn’t work properly. Thanks anyway, but it’s frustrating.

  • Franbags
    Fran 🐾🐾 🐾🐾 (@Franbags) reported

    @ThreeUKSupport is there a problem with Three in FY5? Been mainly off all day

  • thisisjmx
    JAMES VINCENT (@thisisjmx) reported

    Next year I really hope @HTC_UK release a phone with a really great battery & camera on @ThreeUK Never had a problem with those phones.

  • milkybar1983
    Rael Hodgson (@milkybar1983) reported

    @ThreeUK Which intern came up with this. Terrible

  • mart007
    Martin Robertson (@mart007) reported

    @ThreeUKSupport Hi - on a sim only contract. If i move SIM from unlocked iphone to unlock S8, getting "Not registered on network" Factory reset s8, no joy. Any ideas? Same problem on unlock s7, so seems SIM-related. Thanks.

  • mart007
    Martin Robertson (@mart007) reported

    @ThreeUK Hi - I'm switching my SIM to a new phone, and keep getting something along the lines of "Device not registered on network" error message. Sim back in iphone -= all OK. I'm on a sim-only contract, and both phones unlocked. Any ideas?

  • Ioan_Juan
    Juan (@Ioan_Juan) reported

    Terrible customer service from @ThreeUKSupport upgrades yesterday. Didnt like me pointing out Uswitch deals (apparently Three dont honour them even if they've come through that channel...). Agent v patronising & aggressive. Customer since 2012, will be moving v. Shortly

  • lamidayyy
    Olamide (@lamidayyy) reported

    @ThreeUKSupport I have issues with the internet service, absolute trash It says 4G but nothing ever loads

  • AFCBdave
    Dave Stone (@AFCBdave) reported

    @JodieMarsh @O2 @EE Switched from O2 to @ThreeUKSupport last year and the coverage and service is excellent. And they support Wi-fi calling.

  • jan_lou81
    Janet Armstrong (@jan_lou81) reported

    @ThreeUKSupport trying to register a sim but website constantly displays service is unavailable?

  • lamidayyy
    Olamide (@lamidayyy) reported

    @ThreeUKSupport London! It never works no matter where I am

  • GlitterBabeEmma
    Emma (@GlitterBabeEmma) reported

    @JodieMarsh @O2 @EE I've Been With @ThreeUK Three For About 6years And Never Had Any Problem With Them x

  • Stanleedia
    Stan Lee (@Stanleedia) reported

    @ThreeUKSupport Three in Touch does not work on my phone. No home box available either . Compensation being requested for shoddy service.