3 (Three)

3 (Three) Outage Report

Why is my 3 (Three) service not working?

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

Problems in the last 24 hours

The graph below depicts the number of 3 (Three) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

3 (Three) Outage Chart 03/19/2024 07:30

At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments section!

Will 3 (Three) compensate me for the outage?

3 (Three) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use 3 (Three) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. 3 (Three) has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by 3 (Three) users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Total Blackout (22%)

    Total Blackout (22%)

  3. Phone (19%)

    Phone (19%)

  4. Wi-fi (9%)

    Wi-fi (9%)

  5. E-mail (5%)

    E-mail (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent 3 (Three) outage reports came from the following cities: Bournemouth, London, Enfield Town, Southwark, Southampton, Mitcham, Holborn, Basingstoke, Catford, Watford, Bristol, St Albans, Birmingham, Manchester and Bury.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomBournemouth Total Blackout
United KingdomLondon Internet
United KingdomEnfield Town Total Blackout
United KingdomSouthwark Total Blackout
United KingdomSouthampton Total Blackout
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • AAussiechick AussieChick on a Boat (@AAussiechick) reported

    @ThreeUK just had an email telling me I have used my data allowance and so consequently will be charged. Problem is I have three accounts with you all coming to the same email address and it doesn't tell me which account this is for NOT HELPFUL!!

  • Mxnny691 Mnu (@Mxnny691) reported

    @ThreeUKSupport Yes as mentioned in my previous messages in this thread. everytime I’ve contacted their support team they’ve advised me it’ll will come tomorrow and not to worry when that is clearly not true as each day it’s delayed

  • jackie_akehurst Jackie Akehurst (@jackie_akehurst) reported

    @ThreeUKSupport I would like all 6 of our contracts refunding this month please. We've had barely any Internet, and as a gaming / TV streaming house, it's been diabolical,inc struggling to watch world cup! Please advise what on earth is going on! This service is not acceptable 😒

  • HannahJonesAvo1 HannahJonesAvon (@HannahJonesAvo1) reported

    @ThreeUK paid for 4g broadband for 6 months and never had decent speeds (often below 3mg), says full signal on devices and hub but also says no internet. Have tried to resolve in past to be told work is being done on mast. Work still being done on mast £7 refund for inconvenience

  • Michael68292583 Michael owens (@Michael68292583) reported

    @ThreeUKSupport I have been told 1-3 days for the past 2 weeks by 4 different people and yet I have still not received my refund, absolutely terrible customer service on @ThreeUK @ThreeUKSupport part

  • ablackbyrd Aleks Byrd (@ablackbyrd) reported

    @ThreeUKSupport When are you rolling out eSim? It's been 3 months since iPhone14 was released and I still see no details on eSim from you - incredibly poor planning! Chatted with support over a month ago as I can't use my new iPhone without eSim and was told coming soon. Update?

  • louiscole Louis Cole (@louiscole) reported

    @ThreeUKsupport I’ve been trying to buy a data passport for the last 12 hours from the US, keeps coming up with different error messages. Can you help me fix this? It’s been working well until yesterday

  • spinningthedisc MrDeeJay (@spinningthedisc) reported

    @ThreeUKSupport Unsure how to switch to 3G on my iPhone. I notice no 5G here in Glasgow city centre. As this is data only that may help. What’s the plans on that?

  • andycs169 Andy Smith (@andycs169) reported

    @ThreeUK is there an issue in Bolton BL2 2PQ at the moment the internet keeps going off on all the families phones and the mobile broadband. We have 3 bars but the internet keeps disconnecting on mobiles and Huawei b535

  • zlraaah Harley Jennifer 🍊 (@zlraaah) reported

    Received a faulty replacement from @ThreeUK after handing back my phone which was also faulty & only way to get one that works is to be without a phone for 10+ days 🥲 no customer service numbers also so wasting hours in a live chat with these useless people

  • Raz625772 Rand (@Raz625772) reported

    @ThreeUKSupport @ThreeUK says ‘We’re fixing an issue with our network in this area’. Has been the same message for months. Where do I go for a refund?

  • MaxWWFC1877 Max Taylor (@MaxWWFC1877) reported

    @ThreeUK your customer service is the worst I’ve ever experienced

  • therealgitch Lee Gitsham (@therealgitch) reported

    @ThreeUKSupport really disappointed with you cellular plans for Apple Watches. Took it out in October. Finally got it work then a new update and bang it’s gone again. Customer services have no idea what they are doing and I am paying for a service that just doesn’t work ?!

  • Rod_WR Rod Reynolds (@Rod_WR) reported

    @ThreeUKSupport had no 5G home broadband for two days now - third (and longest) time in a month. You network checker says you're performing upgrages, please can you provide more information?

  • ChrisCompo Chris Baker (Compo) (@ChrisCompo) reported

    @ThreeUKSupport But after so many attempts to close it why do they keep it open ????? Really bad

  • EyalBlokervitch Eyal Blokervitch (@EyalBlokervitch) reported

    @dave_lenthall @ThreeUKSupport Mate I know the Browns are having a poor season but there’s no reason to take it out on all these poor telecommunications companies!

  • thespudman Andrew 🇪🇺 (@thespudman) reported

    @ThreeUK my 5g home broadband connection is totally unusable. 1Mbps down but still getting 50 up. Exactly the same issues on a smarty sim on mobile so not a device problem. CS saying investigation will take 7d as they see no fault. Please help.

  • mathewgoudie mathew goudie (@mathewgoudie) reported

    @ThreeUK I've seen some poor customer service in my many years on this planet, but I have to say that the service given to my wife regarding her upgrades is really up the top of the list at the moment.

  • AAussiechick AussieChick on a Boat (@AAussiechick) reported

    @ThreeUKSupport Yeah the running out if data isn't the issue, it's that your email doesn't identify which phone number it is applicable to

  • KevinNicholasB2 Dr Kevin Nicholas Baker (@KevinNicholasB2) reported

    @ThreeUK terrible customer service and ignoring fraudulent upgrade being done my staff. Will keep going until this is resolved.

  • GMihalachi @Mihalachi George (@GMihalachi) reported

    @ThreeUK one has to wonder why such a big network like you, proud of the services you offer , are the only ones left in uk who do not offer E-sim ?

  • therealgitch Lee Gitsham (@therealgitch) reported

    @ThreeUKSupport I’m not leaving I’m more than happy with three. I have just cancelled the cellular plan for my Apple Watch as it doesn’t work and nobody seems to know how to get it to work. I just hope I don’t have to pay for it!! Glad to know I am a valued customer though!!

  • alana_mcp Alana (@alana_mcp) reported

    @ThreeUK can anyone help, been waiting 5 days for a new sim with no sign of it. Unable to get calls or texts just now.#Help

  • Smog_Engineer Smog (@Smog_Engineer) reported

    @SpUtNiKXRP @ThreeUK It's me, hi, I'm the problem, it's me

  • MaxWWFC1877 Max Taylor (@MaxWWFC1877) reported

    @ThreeUKSupport Trying to get help on transferring my number over and being told to purchase a sim I didn’t need, now I’m £15 out of pocket. No one seems to help either

  • MaxWWFC1877 Max Taylor (@MaxWWFC1877) reported

    @ThreeUKSupport The problem is the web chat I would like to speak to someone over the phone rather than a webchat, I’ve been transferred so many times it’s like a game.

  • TallGarv Kieran Garvey (@TallGarv) reported

    @ThreeUKSupport No 5G in my local area and 4G signal very weak. Network Check says you are working in my area but this has been going on for months.

  • anhonestcfcfan Michael🇱🇧🇱🇺 (@anhonestcfcfan) reported

    @AtTheBridgePod Hopefully the horrible threeuk one gets gone soon too

  • spinningthedisc MrDeeJay (@spinningthedisc) reported

    @ThreeUKSupport hi guys. I’m in G1 2AF. Got signal, however data throughput is very very slow for major city centre location. I’ve just moved to Three from Vodafone and didn’t expect this. Can this be reported and escalated. Can’t find out how to get texts of issues.

  • AnnCarters Ann #WeWantStargate (@AnnCarters) reported

    @ThreeUK @ThreeUKSupport your app is THE WORST and FYI you're making me want to switch as soon as my contract is over