3 (Three) Outage

@ThreeUKSupport I did, for which the guy on the chat said there was no information of the promised two week data on my account, so I was basically alluded to as lying and all he said was as nothing about data on previous chat nothing could do could speak to complaint department and the back end

@ThreeUKSupport Had never been ordered would send me one, screw up was on their end (three) I told them that hadnt been able to contact my mother who is ill and disabled due the issues I had had, so was offered two weeks unlimited data contact when my month at as you go unlimited package ends

@ThreeUKSupport So I contacted someone this morning it was in regards to that I was told I could have two weeks data from three as had issues for months with network, signal Tec I was told it could be sim would send new one, nothing came for two months, I then had to chase three who said it

@ThreeUK I'm so let down by you guys today!! Been a loyal customer for years, but after today I have been looking to leave!! What happened today........ not cool!! So disappointed!!

@ThreeUKSupport The thing is Chris they are not helpful at all and this is an in going issue that should have been sorted back in Feb

@ThreeUKSupport hey folks, am having trouble getting a PAC code. When I spoke to CS I’m being told there is a change waiting on my account so they can’t issue a PAC, but equally they can’t tell me what the change is or when it’ll happen. Can you help?

Hey @ThreeUKSupport can you do something about the scam calls coming from 07397 657556 which are pretending to be @HMRCcustomers and fraudulently asking for money? Whoever this is is doing the rounds and needs to be stopped. Believe the number belongs to your network. TIA x

@ThreeUK The worst part is, we are actually still getting snow in APRIL...

@ThreeUK Yeah it’s terrible weather here

@ThreeUKSupport No one knows how do to simple instructions, I’ve only been with you since December 2020 and I’ve had to call atleast 4 times for issues, poor customer service.

If you’re going to buy a new phone, never ever go with @ThreeUK they’re the WORST!! swapped from o2 what a bad choice

@ThreeUK @Ofcom 3 once again your level of hopelessness knows no bounds. Zero balance on my account and you send me a chaser for a cleared balance threatening debt collection. I'm so so glad I left your incompetent service. Useless.

Can no one at .@ThreeUKSupport sort this login issue for me, please? I have asked multiple times. If I cannot login to select my end of contract upgrade I shall have no choice but to go elsewhere after years of being your customer. Thank you xxx

@ThreeUKSupport Never mind. I’m leaving.

@ThreeUKSupport How do I speak, on a phone, directly, to your complaints team? Don't tell me to phone 333 or some other customer service number. Those people don't get paid enough to listen to the rant I'm going to have.

You guys love taking money out of my account @ThreeUK fix my ****

@ThreeUKSupport Zahid from your complaints team should be ashamed of himself. Claimed 2 days ago that he was a senior manager from escalated complaints, admitted today that he’s just a customer advisor in complaints. Also lied numerous times today and two days ago @ofcom should close you down

@ThreeUKSupport Hi - it’s now the 11th and still not working properly. Please update?

@ThreeUKSupport Is this a joke?? How can I do a webchat when my data reception is so bad I only just received this message?? EVERYWHERE I go it’s terrible. Worst network there is

@ThreeUK when do you intend to sort out the 4G coverage issue in London please? Service had been pathetic over the last few days

@ThreeUK since my phone is still not working with incoming calls and changing sims didn't work and I know it's not my phone thats the issue so it must at 3s end. I have no choice but to say goodbye to 3 and hello to @EE

@ThreeUKSupport Internet coverage in East Kent is, at best, very, VERY patchy today and at worst, non-existent - can you help?

@ThreeUKSupport I have just moved home and need to change my address to all of my contracts with you . Can I do this via customer services?

@ThreeUK 4 days ago I moved into a new house, for the past 4 days I have had no internet and no service and struggling to change my address with you because no service, 4 days for upgrading the mast, think I need fixed line internet and not mobile And refund and a contract cancel

@ThreeUKSupport It was bought for my son but doesn't support the Family Link app we use for parental control. We have been in touch each time requesting the envelope and each time being told the return has been processed and we'll receive an envelope in 3-5 working days.

@ThreeUK I would just to highlight your appalling customer service. I ordered a handset which arrived the next day but decided to return it as it was not suitable for my son. 4 phone calls and a month later I am still waiting on an envelope!!!

@ThreeUK why has your 4g got so abysmal .what have you done to it ? Can't even get online . But when I switch to secondary sim fro. Other network it connects straight away. Maybe time to move I think .

@ThreeUKSupport All done I think, had a simple and easy chat with one of your staff, advised not a problem order will go in and replacement with me by Tuesday. But to speak with the returns team. Spent over an hour going over the same questions and not being listened to at all

@Mr_Bluue007 @lucasfgodoy @ThreeUKSupport You're not the only one, I first reported my issue in December 2019.

@ThreeUKSupport Been suffering from a poor signal near Manchester City Centre for a while now, it used to be brilliant and no issues. Today it's utterly abysmal 🤬 Sort it before you lose another customer, contract or not, you're not supplying the service! Fed up of 1 or 2 bars!