3 (Three) Outage Report
Why is my 3 (Three) service not working?
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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of 3 (Three) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments section!
Will 3 (Three) compensate me for the outage?
3 (Three) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use 3 (Three) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. 3 (Three) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Phone (51%)
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Internet (32%)
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Total Blackout (9%)
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Wi-fi (4%)
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E-mail (2%)
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TV (1%)
Live Outage Map
The most recent 3 (Three) outage reports came from the following cities: Poplar, Birmingham, Caerphilly, Bristol, Lewisham, Maidenhead, Saffron Walden, Winchester, Stockton-on-Tees, Slough, London, Plymouth, Edinburgh, Salford and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 Poplar |
Internet | |
| Birmingham |
Internet | |
| Caerphilly |
Internet | |
| Bristol |
||
| Lewisham |
Total Blackout | |
| Maidenhead |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Reynolds
(@pdnr777) reported
@ThreeUKSupport are there any problems with the network today, very slow data service in Staines and Chertsey area
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Katie-Louise
(@bluekatie25) reported
@ThreeUKSupport Hi Pete this issue is still not resolved after being promised it would be last Friday. I am now being told it will be another 2 days. This service is simply not good enough and I will never renew with Three again
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Oliver Green
(@olygreen33) reported
@ThreeUK hello what is the signal problem today ? Traveled back from Rome and caused me major issues all day
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Kimba
(@Kimbaaa) reported
@W9Anubis @ThreeUK @ThreeUKSupport I’m only on 3 mobile for the weekly cinema tickets. Signal is ****
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Truth matters
(@Solutio11Market) reported
@iD_Mobile_UK @ThreeUK How ******** are you scammers allowed to operate?
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Dr Zoe Venditozzi
(@zoevenditozzi) reported
@ThreeUKSupport I’ve opened a complaint and am getting g absolutely nowhere.
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Dr Zoe Venditozzi
(@zoevenditozzi) reported
@ThreeUKSupport On WhatsApp support I’m being told to go to London store. Just spoke to London store and they were clear they can’t help me
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Dr Zoe Venditozzi
(@zoevenditozzi) reported
@ThreeUK can someone please help me? I feel like I’m screaming into the void. Bought two devices whilst in London. 1 arrived. Now being told I have to travel to London to get the other. I live in Scotland.
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راد
(@flyn_jal836) reported
Hi @ThreeUKSupport I’ve emailed multiple times about the 25 June outage. I missed urgent calls + paid £30 redelivery due to your network failure and couldn’t receive urgent calls. Im requesting full compensation for a month. Please respond or escalate this immediately. Thanks
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Chir Patel
(@rchirag) reported
@iD_Mobile_UK @ThreeUK Unfortunately, we cannot even use the chat function on idmobile website to chat with customer service. Chat window doesn’t open..!! shambles.
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Chir Patel
(@rchirag) reported
@iD_Mobile_UK @ThreeUK I am still having issues and me and my wife who are in ID mobile cannot make a phone call when we are at our home address.
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Gordon Marino
(@GordonSMarino) reported
If @ThreeUK don't stop sending me a message about their new gaming service, even though I've deleted it about ten times, I'm off to another provider when my contract ends in a few months. I'm not interested in it!!!
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🎂🍰
(@ApricotHearts) reported
If anyone is looking to upgrade their phone with @ThreeUK @ThreeUKSupport and are a long term customer, just be warned, they run hard credit checks and will decline you. They no longer have customer loyalty.
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Emma Kirton
(@emmakirton) reported
@ThreeUKSupport Did you look at the image I sent you? It had the complaint ref# blacked out
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Emma Kirton
(@emmakirton) reported
@ThreeUKSupport And you are telling me to open a complaint about my complaint. Can I have another solution please or do I need to move my business contract elsewhere. I’ve been a business customer for ~12 years
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Emma Kirton
(@emmakirton) reported
@ThreeUKSupport I’ve already done that Maxine, I have a complaint ref#. I spent 1hr on the phone, they kept saying they would get someone to call me, I kept asking how because I have no call service and then they have the audacity to email me to say you can’t get I touch with me!
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nirmal kumar
(@bunntyy) reported
@ThreeUKSupport Thanks, but this feels like a generic response rather than an actual look into the issue. The outage has occurred only during working hours, 8am to 4pm, for two weeks straight. That pattern doesn’t feel “unpredictable” — it feels ignored.
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RklbsFan
(@RklbsFan) reported
@ThreeUKSupport Yeah I tried that. It did not go well. Am going to have to migrate them onto a better network. With no updates, they have no phone or Internet and my mum has missed doctor's call because of this. The lack of information is awful. People need to know what is happening.
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John
(@Johnboy6185) reported
@ThreeUKSupport That's just taking me to a digital help page
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Emma Kirton
(@emmakirton) reported
@ThreeUKSupport Get someone from the business team to get in touch with me via WhatsApp please, someone who wants to help and won’t just leave mid support
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Emma Kirton
(@emmakirton) reported
@ThreeUKSupport I am a business customer
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Sagي
(@sensitivedoors) reported
This tweet took a whole minute to send @ThreeUKSupport If you guys merged with Vodafone why is the service not Vodafone level? They said they will give me 50% reduction in termination fee and I asked for legal team email to put a complaint, they didn’t have a legal team? Crazy
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Emma Kirton
(@emmakirton) reported
@ThreeUK you have to be joking if you think I’m going to call you after abandoning WhatsApp chats, closing chats with no response, me spending 1hr explaining that you can’t call me and then you try to call me! Do something that makes sense if you want to keep me as a customer
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RachT234
(@RachT234) reported
@shelbieyh @ThreeUKSupport it's because they all sold out in minutes - wouldn't be surprised if loads of people had access - o2 customers (their site was messed up) and there was some Lewis fan presale is well. heartbroken because I missed out on accessible tickets by about a minute due to payment issues
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nirmal kumar
(@bunntyy) reported
@ThreeUKSupport Hi John, I do see it on the status page — but as a customer, I expect proactive updates, not to discover outages myself. This has been happening daily for 2 weeks, 8am–5pm. If it’s planned, a clear heads-up or workaround is the least one would expect.
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nirmal kumar
(@bunntyy) reported
@ThreeUK @ThreeUKSupport Experiencing an unannounced data outage in my area— no warning, no update, no workaround offered. My work depends on a stable connection, and I’m quite certain I’m not the only one impacted. Anyone else having issues? #Outage #CustomerService
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***
(@jsgoldthorpe) reported
@iD_Mobile_UK @ThreeUK Is this still an issue?
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CheeseToastie
(@CheeseToastieSS) reported
@ThreeUK worst people to have a contract wirh don’t speak English waste your time speak to you like your a idiot everything they do is backwards
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GrAnd944
(@GAnd944) reported
@ThreeUKSupport Calls either not connecting or sound awful then just disconnect. Not getting calls in, only getting texts saying I'm missing calls. Live in Smethwick. Please advise urgently.
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Garry Dunlop
(@garry_dunlop) reported
Tell ya what @ThreeUK have got to be up there with the worst customer service I’ve ever experienced a week of trying to sort an issue then to be laughed at down a phone joke of a company!!