3 (Three) outages and service status in Cardiff, Wales
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Full Outage Map
- 3 (Three) generated 1 outage signal in the last 24 hours around Cardiff, including 1 direct report.
- The most common problems reported in this area mention Phone and Internet.
- The most recent signal from this area was received Aug 6, 4:27 PM GMT+1.
- Phone (60%)
- Internet (40%)
The latest reports from users having issues in Cardiff come from postal codes CF24 .
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Problems in the last 24 hours in Cardiff, Wales
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Cardiff, Wales
The most recent 3 (Three) outage reports came from the following cities: Cardiff, Barry, Newport, Caerphilly, and Penarth.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Phone | 14 hours ago |
|
Cardiff
|
Internet | 7 days ago |
|
Barry
|
Phone | 12 days ago |
|
Cardiff
|
Internet | 12 days ago |
|
Cardiff
|
Phone | 21 days ago |
|
Cardiff
|
Phone | 1 month ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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3 (Three) Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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J∆MES 🏳️🌈 🏴 (@thisisjmx) reported from Dinas Powys, Wales@JimObasa1955 @ThreeUK People like this is the reason we need to put stupid instructions on packaging!
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Adam Lee (@AdamLee2011) reported from Newport, Wales@ThreeUKSupport I have been trying to cancel my mobile broadband contact for the last few days whilst still in cooking off period, however every time I’ve got through I have been told their system is down. How can I cancel within this period if I can’t get through? #threeuk
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Lee Smith 🌻 (@djleekee) reported from Cardiff, WalesHi @VodafoneUK ever since @ThreeUK put a new 5g mast up less than 100m from my house I have barely had any signal in my house and surrounding area. Please can you investigate postcode cf11 6dr Thank you.
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Ade (@Bubwal) reported from Cardiff, Wales@ThreeUKSupport @StroopWafel13 Your service at Glastonbury was virtually non existence! No other providers had the issues 3 customers did at Glastonbury!!
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Simone Jasmine Jones (@SimoneJonesx) reported from Alway, WalesImagine being a @ThreeUK customer with 2 contracts for years on end and being told to find another service provider because they can’t fix the masts in my area and then refuse to refund what I’ve paid off this mobile or even pay my upfront cost for my next phone 😡 #scabs
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𝕂𝕖𝕝𝕝𝕪 (@kellsandbulls) reported from Victoria, Wales@ThreeUKSupport how long is the website going to be down for please? I have been trying all morning to get on there.
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lynda pring (@pringoli) reported from St. Julians, Wales@ThreeUK hope network is working correctly now! Hit and miss since yesterday 🤔
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James Vincent 🏳️🌈🏴 (@thisisjmx) reported from Dinas Powys, WalesThis is the worst rip-off ever. £19.09 for calling @parcelforce on their 09 number at over £3 a minute. + The expensive access charge from @ThreeUK didn't help. There was no 08 or 03 number as an option. @Ofcom needs to address this issue & Parcelforce needs to kill the 09 num:
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Susanne Liddeatt (@SueLidds) reported from Weston-super-Mare, England@ThreeUKSupport This mornings ‘live chat’ seems to have solved the problem. I will wait to see if I no longer get two contract bills . I live in hope !
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Matthew J B (@MatthewJB1978) reported from Cardiff, Wales@SteffRidderwall @666hazard @chrisaarongrima @ChelseaFC @nikefootball @ThreeUK I don’t it just came up on my timeline and it looked awful just my opinion I’m sure some will like it
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J∆MES 🏳️🌈 🏴 (@thisisjmx) reported from Dinas Powys, WalesExcuse me for being blunt here @ThreeUKSupport but what is with your trash My3 app? Can't load recent usage, [pdf bill ain't ready yet but that's fine, today is reset day] Website won't give me usage. Why is this a regular basis oops we have an issue thing?
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Matthew Jones (@stumpy_juk) reported from Cardiff, Wales@ThreeUKSupport network issues in Cardiff..
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Adam Lee (@AdamLee2011) reported from Newport, Wales@ThreeUKSupport TA8 2SE, I bought MiFi with 30 day contract and the coverage in this area is awful. I will be cancelling and going with another provider.
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Suzanne Regan (@SueRegan73) reported from Cardiff, Wales@ThreeUKSupport hi my daughter had her new phone today with a new SIM card after and upgrade she activated the sim. But there was nothing when trying to into my 3 for new number would let us log in or update password. Kept saying technical error. Is there a problem.
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drunkmuppet (@TrystanOwens) reported from Cardiff, Wales@ThreeUKSupport can I make a complaint as recently you always seem to have problems in my area which is impeding my services.
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Johnathan Williams (@WildthingJ74) reported from Cardiff, Wales@samboc86 @hockey_laura @Apple @ThreeUK I hate change and I'm sure they bank on being being apprehensive about it. I'm never going back to them
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James Vincent 🏳️🌈🏴 (@thisisjmx) reported from Cardiff, Wales@ThreeUKSupport Yeah there weren't any issues. Just no inside signal. There was definitely no 3G & no VoLTE either. Just thought I'd mention it. Mayb a consideration for future network upgrades.
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Alun Thomas (@alunT) reported from Cardiff, Wales@ThreeUK I have just had the worst customer service experience I have ever had. My knowledge of your products and services was much better than your staff. Also, TV noise un background made it hard to understand the Glaswegian accent and adviser 2 spoke fast and did not listen 😡
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J∆MES VINCEΠT 🏳️🌈 🏴 (@thisisjmx) reported from Dinas Powys, Wales@ThreeUK I had served l sent a tweet to you earlier asking if there was issues. Ok. There's Android Instant Messenger & Signal. Thanks for letting us know.
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Js Mum (@CPMumma79) reported from Cardiff, Wales@ThreeUK be aware i just got charged £15 for a 21 minute conversation with another mobile user! That is appalling. Please explain why your charges have gone up 250% I will be changing network ASAP.
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Stuart (@Stuart61838784) reported@ThreeUKSupport Contract finishes this year and we won’t be staying with you now you have lost long term customers due to your network being shocking and getting worse, this happens every time in the last year and half then you lie saying your improving it when your not
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Stuart (@Stuart61838784) reported@ThreeUK Contract finishes this year and we won’t be staying with you now you have lost long term customers due to your network being shocking and getting worse, this happens every time in the last year and half then you lie saying your improving it when your not,
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Ryan Sael (@RyanSael) reported@robj3d3 @ThreeUK I switched to giffgaff before left and just use payg without monthly plan, never had a problem since. maybe try order a new sim via ukpostbox then forward to your current address, that might help.
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xXx (@ImmaStar26) reported@ThreeUK Day 10 with NO service! No one contacted me on day 7 as advised and when I chased for an update I was told to wait a further 14 days! Tried to close my account via the app but it won’t allow me.
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Sharon Lewis (@punt_sharon) reported@ThreeUKSupport Please advice who I contact regarding signal failure it has been ridiculous for a week I swear I will sue you for incompetency and stress Please advice who my solicitor rights to Because under the consumer act I am entitled to a good service or compo
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roy pavett (@PavettRoy) reported@ThreeUK bloody awful customer service from Three. I have an account in my name but phone is used by my daughter. I have given consent for them to ALWAYS speak to my daughter regarding account SIX times (4 this morning)....and STILL they keep asking for my permission....
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Jon ✨💫 (@jle2386) reported@robj3d3 @MatthewFoxAF @ThreeUK You need to leave it active. Next time buy a cheap phone (not smart phone) plug it in and leave it activate. All networks do this it's not new. Since you didn't have it in s phone the network didn't pick up a signal so it automatically thinks its inactive.
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kaz (@girlieb71) reported@ThreeUKSupport I'm a 3 customer have been for years, never had an upgrade issue until today, didn't pass the credit check ??? Who's the best to talk to about this ?
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#TeamThor (@hemsmate) reported@ThreeUKSupport is there any data issues in Tooting, London? My 4/5g has been working on and off, mostly off for the past few days and when it does work its extremely slow
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Rohit Kumar (@rohittkumarr28) reported@ThreeUK what a terrible service. The WiFi isnt working for more than a week now in Bermondsey area and you dont even have the decency to reach out with the details of by when the service will be back to normal. You dont even have a functioning Call Center.