3 (Three) outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by 3 (Three) users through our website.

• Internet (55%)
• Phone (19%)
• Total Blackout (15%)
• Wi-fi (8%)
• E-mail (2%)
• TV (1%)

Live Outage Map Near Cardiff, Wales

The most recent 3 (Three) outage reports came from the following cities: Newport, Cardiff, Tonypandy, and Pontypridd.

City	Problem Type	Report Time
Newport	E-mail	6 days ago
Cardiff	Wi-fi	8 days ago
Cardiff	Internet	12 days ago
Cardiff	Internet	16 days ago
Newport	Phone	18 days ago
Cardiff	Internet	24 days ago

Community Discussion

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3 (Three) Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Rossko 👉👉 (@RosskoKeniston) reported 4 minutes ago from Porth, Wales

  @ThreeUKSupport I'm nearing the end of a two year contract! I don't live in a great signal area unfortunately, calls tend not to reach my phone at home unless I have the WiFi on. I'm definitely not complaining, there are huge benefits to Three, InTouch was literally a lifesaver a while back!

• 
  Rossko 👉👉 (@RosskoKeniston) reported 9 minutes ago from Porth, Wales

  This may be something that only affects me but it's hugely unfortunate @ThreeUK are discontinuing their Three In Touch app. I don't have that great a signal in my house and being able to make calls and text over WiFi was a massive benefit. Arg.

• 
  Krishele Guzman (@KrisheleG) reported 10 minutes ago from Cardiff, Wales

  @dlever21 @ThreeUK My problem was they added a new condition this time that said if you haven't used it since January. but @ThreeUK ran the offer in May and I used it then. Guaranteed they caught LOADS of people out 😡

• 
  Ade (@Bubwal) reported 11 minutes ago from Cardiff, Wales

  @RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too

• 
  Krishele Guzman (@KrisheleG) reported 13 minutes ago from Cardiff, Wales

  Horrible T&Cs usage by @ThreeUK and #Wuntu on their Google Play offer. Tricked me into charging my bill instead of using the offer!!

• 
  Ade (@Bubwal) reported 13 minutes ago from Cardiff, Wales

  @jaybee_ms Moved to them last month. Advise against it. Data service has been awful. Wish I'd never moved provider. Tried all the main providers and 3 is by far the worst #threeuk #crap

• 
  Shane (@gingio) reported 17 minutes ago from Cardiff, Wales

  @jgfoxy @O2 @ThreeUK Good choice! I love being with 3 and find my signal is much better than that on my work phone which is o2.

• 
  Susanne Liddeatt (@SueLidds) reported 17 minutes ago from Weston-super-Mare, England

  @ThreeUKSupport They have absolutely messed the whole thing up! I have no 4g, no phonecall facility and when I check the plan on the app I seem to have reverted to the old one. Each ‘chat’ tells me it will be ‘perfect and not to worry’ total nightmare! I’m paying for an invisible service

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Stuart 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@welsh_stu) reported 18 minutes ago from Caerphilly, Wales

  @ThreeUKSupport Been through this, you won’t check as it’s a business account and the business team never follow up. 2 years ago Caerphilly had around 40mb down now it’s about 4mb down and no one there seems bothered.

• 
  Ade (@Bubwal) reported 18 minutes ago from Cardiff, Wales

  @ThreeUKSupport @StroopWafel13 Your service at Glastonbury was virtually non existence! No other providers had the issues 3 customers did at Glastonbury!!

• 
  Ade (@Bubwal) reported 27 minutes ago from Cardiff, Wales

  Exactly the same problem I had with @ThreeUKSupport at #Glastonbury. No service unable to keep in contact with my family both onsite and off. Their coverage checker is false for the vale of avalon area! #ripoff #falseadvertising #threeuk #3

• 
  Martyn Preece (@MartynPreece79) reported 29 minutes ago from Cardiff, Wales

  @ThreeUK great if you have no issues, as soon as there’s a problem they give all the bull!! 👎👎👎

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Stuart 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@welsh_stu) reported 30 minutes ago from Caerphilly, Wales

  @ThreeUKSupport This was in CF83 1XP and it’s been terribly slow for months now.

• 
  MK (@MK__C) reported 46 minutes ago from Barry, Wales

  Imagine waiting 30 odd minutes for the upgrades department to then be put to customer service who then says yeah upgrades is down at the moment @ThreeUK 🙃 Legit wasted my time

• 
  hi i’m matthew (@matthewthowells) reported 51 minutes ago from Cardiff, Wales

  @ThreeUK @ThreeUKSupport I don't usually have good experiences with customer support calls, but tonight's call was one of the best I've had. Finally, staff that I can clearly hear and understand. Unfortunately I am moving on from Three but your staff tonight were excellent. 👍

• 
  jrdn 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jrdnphp) reported 52 minutes ago from Cardiff, Wales

  @ThreeUKSupport This was yesterday mind! I have not tried that, but if I experience it again I’ll switch. I was with a couple of people on 3 who had full 4G signal but no connectivity so am pretty sure it’s not my device, if that helps any!! Thanks

• 
  Clare Owen (@ClareO74) reported 55 minutes ago from Cardiff, Wales

  @ThreeUK Not great service! Look after your loyal customers #loyalcustomersmeannothing 😡

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Stuart 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@welsh_stu) reported 55 minutes ago from Caerphilly, Wales

  @JohnDubyaUK @ThreeUK Yeah they’re all in such a rush to get 5G out, they just seem to have given up on trying to get 4G sorted out. At least show me I’ve got a crap signal, don’t pretend it’s all full speed and awesome.

• 
  Susanne Liddeatt (@SueLidds) reported 57 minutes ago from Weston-super-Mare, England

  @ThreeUKSupport This mornings ‘live chat’ seems to have solved the problem. I will wait to see if I no longer get two contract bills . I live in hope !

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Stuart 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@welsh_stu) reported 60 minutes ago from Caerphilly, Wales

  @ThreeUKSupport They said wait a week and try again, and it’s still horrendously slow.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Katherine H (@katieheffe) reported 6 minutes ago

  @iD_Mobile_UK @ThreeUK Hi, I’m still having problems despite having restarted my phone. TW1.

• 
  nirmal kumar (@bunntyy) reported 6 minutes ago

  @ThreeUKSupport I was told in DM yesterday that mast maintenance had finished and all should be fine. Yet today, data service is still dropping repeatedly. Feels less like resolution and more like routine dismissal of a recurring issue. #threeoutage #outage #threeuk

• 
  Anton Martin (@Anton_Martin_EU) reported 7 minutes ago

  @ThreeUK I never ordered a new phone, no, nor am I using it - I will not pay the bill, scamming fraudsters

• 
  Mark (@DAFtMarkS) reported 8 minutes ago

  @ThreeUKSupport just in case nobody has told you…signal strength in Cornwall was next to nothing. One huge black spot.

• 
  Emma Kirton (@emmakirton) reported 16 minutes ago

  @ThreeUKSupport And you are telling me to open a complaint about my complaint. Can I have another solution please or do I need to move my business contract elsewhere. I’ve been a business customer for ~12 years

• 
  Louise Clark (Reid) (@LouReid1980) reported 17 minutes ago

  @ThreeUK - I have had no service in either central London or North London since yesterday afternoon. I have tested my phone with a different SIM and my phone is working. What is the issue with the Three Network currently ?

• 
  Chir Patel (@rchirag) reported 20 minutes ago

  @iD_Mobile_UK @ThreeUK Unfortunately, we cannot even use the chat function on idmobile website to chat with customer service. Chat window doesn’t open..!! shambles.

• 
  Chir Patel (@rchirag) reported 21 minutes ago

  @iD_Mobile_UK @ThreeUK I am still having issues and me and my wife who are in ID mobile cannot make a phone call when we are at our home address.

• 
  🎂🍰 (@ApricotHearts) reported 21 minutes ago

  If anyone is looking to upgrade their phone with @ThreeUK @ThreeUKSupport and are a long term customer, just be warned, they run hard credit checks and will decline you. They no longer have customer loyalty.

• 
  LL (@LordLokkum) reported 25 minutes ago

  @ThreeUKSupport morning guys//gals I’m currently abroad due to a family emergency. I’ve used up 80% of my go roam data allowance. At the moment it’s not looking like I will be travelling back for a few more days (hoping Wednesday) Am I able to top up the data I can use?