3 (Three) Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24.
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (41%)
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Total Blackout (37%)
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Phone (14%)
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Wi-fi (6%)
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E-mail (1%)
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TV (%)
Live Outage Map Near Cardiff, Wales
The most recent 3 (Three) outage reports came from the following cities: Caerphilly, Cardiff, Newport, Risca and Weston-super-Mare.
| City | Problem Type | Report Time |
|---|---|---|
 Caerphilly |
Internet | |
| Cardiff |
Wi-fi | |
| Newport |
Internet | |
| Risca |
Internet | |
| Weston-super-Mare |
Phone | |
| Cardiff |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Tony Malone
(@TonyMaloneUK) reported
from
Weston-super-Mare, England
@ThreeUKSupport Resolved in part.... but my written complaint received a letter simply asking me to call you.... to be told to reply in writing as they can’t deal with it over the phone....
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𝕂𝕖𝕝𝕝𝕪
(@kellsandbulls) reported
from
Victoria, Wales
@ThreeUKSupport how long is the website going to be down for please? I have been trying all morning to get on there.
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@ThreeUKSupport how long are you customer service systems going to be down? 3 days now I have been trying to speak to somebody to cancel my contract and 3 days I’ve been told system is down. #three #network #shitcompany
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@ThreeUK @ThreeUKSupport worse company I’ve ever had to deal with. Trying to cancel is a nightmare. Just cancel my contract useless ***** 😡
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@ThreeUKSupport I’ve been on phone for an hour, and On live chat. It’s useless. Rubbish company and customer services is a joke
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Tony Malone
(@TonyMaloneUK) reported
from
Weston-super-Mare, England
Four webchats, 3 hours on hold and still not got through to @ThreeUK mobile broadband team... epic fail again with @ThreeUKSupport
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Matthew J B
(@MatthewJB1978) reported
from
Cardiff, Wales
@SteffRidderwall @666hazard @chrisaarongrima @ChelseaFC @nikefootball @ThreeUK I don’t it just came up on my timeline and it looked awful just my opinion I’m sure some will like it
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𝕱𝖋𝖎𝖔𝖓 𝕾𝕭
(@ffion_sb) reported
from
Cardiff, Wales
@ThreeUK are lowkey the best network, just changed my contract and I’m paying £11 a month for all you can eat data, unlimited texts and calls 👀
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
Wow @ThreeUK @ThreeUKSupport is such a poor company!! Awful service and the customer service is the worst I’ve ever dealt with. I will never deal with these ever again!!
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@ThreeUKSupport I have been trying to cancel my mobile broadband contact for the last few days whilst still in cooking off period, however every time I’ve got through I have been told their system is down. How can I cancel within this period if I can’t get through? #threeuk
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Gordon Price
(@gordonpr1c3) reported
from
Cardiff, Wales
@ThreeUKSupport Shouldn't the message read, Hi, valued customer, we are super busy right now, please try again later? Or something other than we are closed?
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J∆MES VINCEΠT 🏳️🌈 🏴
(@thisisjmx) reported
from
Dinas Powys, Wales
That @ThreeUK broadband customer survey was interesting. Answered all the questions.
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Charmaine
(@Champers_88) reported
from
Cardiff, Wales
@ThreeUKSupport I’m having issues when people are calling me sometimes it says number invalid. Any suggestions?
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@ThreeUKSupport TA8 2SE, I bought MiFi with 30 day contract and the coverage in this area is awful. I will be cancelling and going with another provider.
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@ThreeUK I need to cancel because signal is ****.
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Tony Malone
(@TonyMaloneUK) reported
from
Weston-super-Mare, England
@Scoutsscarter @ThreeUK I’ve had no end of problems with @ThreeUK as a customer over the summer... both for broadband and mobile. Still no apology or offer to discuss the problem.
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Matt Rymon
(@mattrymon) reported
from
Marshfield, Wales
SO Disappointed with the level of service from @ThreeUK Recommended a family member to them and never received the referral money even though I have chased 5 times! 6 months on! Shocking service.
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Jamie LFC Grannell
(@JAMIEGRANNELL) reported
from
Newport, Wales
@ThreeUKSupport despite weeks of promises of soemone calling me and myself daily contacting you via live chat I’m still no closer to resolving issue. I have numerous contracts with you are you going to keep ignoring me as I’ll take my business elsewhere all five plans
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Tony Malone
(@TonyMaloneUK) reported
from
Weston-super-Mare, England
@ThreeUKSupport Still with three as I had more than one account... wanted to upgrade my other one too but hit same issues as simply can’t talk to any one in mobile broadband customer service
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J∆MES VINCEΠT 🏳️🌈 🏴
(@thisisjmx) reported
from
Dinas Powys, Wales
@XiaomiUK @Android @ThreeUK Hey! What usually happens is, when I start a message with another 'Chat' user it can still be on SMS. I'm settings Chat will dispy as Connecting & sometimes fail. Or when another messages me they see it as txt not Chat. There's been a software update recently, it seems better now
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Sophie
(@anainsin) reported
Is there anyone at @ThreeUKSupport who has the faintest idea what they're doing? The most incompetent customer services I've ever dealt with. They haven't even responded to my formal complaint sent several weeks ago.
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lou
(@louisemknox) reported
@doll_face_123 @ThreeUK It used to be 80000 and I could grab one on a Tuesday morning but now never any left. Such a shame as was a good perk
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Being me 💙
(@Being_Caroline) reported
Since @ThreeUK and @VodafoneUK merged my phone signal has been worse than ever. I regularly lose signal completely and have to restart my phone. Thought it would improve coverage! Anyone else have issues? #VodafoneThree
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Alex Havoc
(@HavocAgain) reported
Once again @ThreeUK is letting us down with rubbish signal to their home broadband router - I’ll repeat this every time it times out
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DEVILS REACH
(@PROGWORX) reported
Just cancelled my contract @ThreeUK by the worst setup I’ve encountered, customer service is terrible. I have been with them for approx seven years and been incurring constant charges of £157 per week for last 3/4 weeks, only to be totally fobbed off and told on the last occasion it was justified. Haven’t been abroad. Calling the same people and same phone numbers only to be charged for “premium” numbers. I would not recommend this service to anyone. I have spent hours upon hours upon hours on the phone trying to resolve this issue amicably yet reaching no solution.
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BILLYNOMATES
(@O4theluvofgod) reported
@ThreeUK Absolute shambles, So because I’ve ordered a new iPhone 17 that you basically can’t deliver for a month, I’m now not allowed to get data passport while overseas as I have a active add-on, You can’t make this **** up,
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JibrAn KaReem (JK)
(@JibranKareem) reported
@ThreeUK can you explain me? What ******** with the mobile data Internet? I tried to call 5,6 times to the Customer Service but still the ****** service he won the speed is 2G please resolve this problem as soon as possible. It’s a deeply humble request.
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fai
(@fk4496) reported
absolute ridiculous service from @ThreeUK Been a long time customer, called because my mum lost her phone so wanted to get a new one but with the same number. Was offering me a deal that cost £6 more a month than the same phone online and was told it was because I wanted the same
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🎀
(@MissSarLouise) reported
@ThreeUK @ThreeUKSupport there’s been no network at my postcode since 3rd October 2025. Iv had to buy a temporary sim from another provider. How do I claim this back?!?!
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Rodrigo Bressane
(@bressane) reported
Three customers, this is wild! BE CAREFUL! I just got confirmation from a @ThreeUK agent that, if you buy a new phone abroad and transfer your SIM card to it, you will lose service until you get back to the UK. And they will only tell you this, of course, after 2 hours of pointless customer service by @ThreeUKSupport