3 (Three) Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24, CF10, CF23, CF11, NP10 and CF14.
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (54%)
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Phone (18%)
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Total Blackout (17%)
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Wi-fi (8%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Cardiff, Wales
The most recent 3 (Three) outage reports came from the following cities: Cardiff, Newport and Tonypandy.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Phone | |
| Cardiff |
Phone | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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J∆MES VINCEΠT 🏳️🌈 🏴
(@thisisjmx) reported
from
Dinas Powys, Wales
That @ThreeUK broadband customer survey was interesting. Answered all the questions.
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Jamie LFC Grannell
(@JAMIEGRANNELL) reported
from
Newport, Wales
@ThreeUKSupport despite weeks of promises of soemone calling me and myself daily contacting you via live chat I’m still no closer to resolving issue. I have numerous contracts with you are you going to keep ignoring me as I’ll take my business elsewhere all five plans
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Giggsy
(@DjGiggsy) reported
from
Pontypridd, Wales
@djphilg101 @ThreeUK You should have 5G down with you now, 4G is good up here tbf
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Charmaine
(@Champers_88) reported
from
Cardiff, Wales
@ThreeUKSupport I’m having issues when people are calling me sometimes it says number invalid. Any suggestions?
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Tony Malone
(@TonyMaloneUK) reported
from
Weston-super-Mare, England
@ThreeUKSupport Still with three as I had more than one account... wanted to upgrade my other one too but hit same issues as simply can’t talk to any one in mobile broadband customer service
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Tony Malone
(@TonyMaloneUK) reported
from
Weston-super-Mare, England
Four webchats, 3 hours on hold and still not got through to @ThreeUK mobile broadband team... epic fail again with @ThreeUKSupport
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@ThreeUK @ThreeUKSupport worse company I’ve ever had to deal with. Trying to cancel is a nightmare. Just cancel my contract useless ***** 😡
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
Newport, Wales
@ThreeUK Customer service is rubbish!! Don’t let them say they’ll close the case and then don’t sort the problem. I always thought they were pretty good, but, after a call of over an hour, I get nowhere! Extended my contract without my permission. 😡
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Matt Rymon
(@mattrymon) reported
from
Marshfield, Wales
SO Disappointed with the level of service from @ThreeUK Recommended a family member to them and never received the referral money even though I have chased 5 times! 6 months on! Shocking service.
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𝕱𝖋𝖎𝖔𝖓 𝕾𝕭
(@ffion_sb) reported
from
Cardiff, Wales
@ThreeUK are lowkey the best network, just changed my contract and I’m paying £11 a month for all you can eat data, unlimited texts and calls 👀
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Gordon Price
(@gordonpr1c3) reported
from
Cardiff, Wales
@ThreeUKSupport Shouldn't the message read, Hi, valued customer, we are super busy right now, please try again later? Or something other than we are closed?
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𝕂𝕖𝕝𝕝𝕪
(@kellsandbulls) reported
from
Victoria, Wales
@ThreeUKSupport how long is the website going to be down for please? I have been trying all morning to get on there.
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@ThreeUKSupport I have been trying to cancel my mobile broadband contact for the last few days whilst still in cooking off period, however every time I’ve got through I have been told their system is down. How can I cancel within this period if I can’t get through? #threeuk
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
Victoria, Wales
@ThreeUKSupport I raised a complaint, they asked to close it as it was dealt with, passed me on to another agent to finalise it and bang, back to square one as the issue wasn’t solved. Called again, the agent couldn’t see that the complaint and disconnected the call. I’m a long standing customer
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Tony Malone
(@TonyMaloneUK) reported
from
Weston-super-Mare, England
@ThreeUKSupport Resolved in part.... but my written complaint received a letter simply asking me to call you.... to be told to reply in writing as they can’t deal with it over the phone....
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@ThreeUKSupport TA8 2SE, I bought MiFi with 30 day contract and the coverage in this area is awful. I will be cancelling and going with another provider.
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J∆MES VINCEΠT 🏳️🌈 🏴
(@thisisjmx) reported
from
Dinas Powys, Wales
@XiaomiUK @Android @ThreeUK Hey! What usually happens is, when I start a message with another 'Chat' user it can still be on SMS. I'm settings Chat will dispy as Connecting & sometimes fail. Or when another messages me they see it as txt not Chat. There's been a software update recently, it seems better now
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@ThreeUKSupport I’ve been on phone for an hour, and On live chat. It’s useless. Rubbish company and customer services is a joke
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@ThreeUKSupport how long are you customer service systems going to be down? 3 days now I have been trying to speak to somebody to cancel my contract and 3 days I’ve been told system is down. #three #network #shitcompany
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Tony Malone
(@TonyMaloneUK) reported
from
Weston-super-Mare, England
@Scoutsscarter @ThreeUK I’ve had no end of problems with @ThreeUK as a customer over the summer... both for broadband and mobile. Still no apology or offer to discuss the problem.
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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the voiceless man
(@PeterBerry1075) reported
@MorganF77354108 @ThreeUK Been with 3 mobile for just under DECADE now never really had any complaints 🏴✊👍🤔
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Lisa Pattenden Lady of the Isle 🌏 🏴
(@London_Lady) reported
@ThreeUK Worst customer service ever. 3 weeks later & still no end in sight to resolving my issue. Your system goes down at very convenient times!!! Ready to change providers now. Total hours of hold: 6 hrs Total calls: 7 Absolutely unacceptable.
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James
(@Jameswoosnam10) reported
@ThreeUK Hi I have unlimited data with you, and there’s never a problem but for some reason I cannot get any 3G/4G and I’ve tried everything today
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Gra3m3
(@graeme183) reported
@ThreeUKSupport Are there any issues being reported for accessing accounts via my3. I’ve just tried my number and password and incorrect so tried to reset and get the error my3auth.text.generic.error so I can’t even reset the password. This means I can’t access my account online
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Robson James
(@RobsonOnAir) reported
@ThreeUKSupport hello can you please look into the congestion issues with my local mast. I have full signal but am struggling to get over 5mbps on 4G. I am a network engineer so have a good understanding of this and have earlier tweets where you say this mast is congested.
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Paul Cooper
(@pjcoopjazz) reported
@ThreeUKSupport Hi, that worked thanks. It wouldn't be difficult on your web front end to display a user-friendly message rather than a system message? Something like: "It looks like you have not registered with My3 - please register". Would save you a lot of support calls?
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Aamer Khan
(@Amz__k) reported
@ThreeUKSupport Your systems are down. Didn’t you know? Communications company with no communication.
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Sarah Zaman
(@szam_) reported
@ThreeUKSupport please help, I’m being billed twice a month without knowing in the last year. I sent my proof to you guys on 29th November and haven’t heard anything back since 7th December. I called 333 and they were rude and won’t help me with my situation
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YT : Reena Rogun
(@ReenasTweets) reported
@ThreeUK have finished me! How can they bill me for a contract I cancelled 2 months ago 💀 the worst network provider ever
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#FREECONGO #ENDSARS
(@SarzBoogie) reported
@Kingsjon_ @ThreeUK bro this is the second time this week ive seen someone tweet this... what the hell is going on w this network🥴