3 (Three) outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent 3 (Three) outage reports came from the following cities: Cardiff, Newport, Caerphilly, Penarth, and Hengoed.

City	Problem Type	Report Time
Cardiff	Phone	7 days ago
Cardiff	Phone	19 days ago
Newport	Phone	22 days ago
Cardiff	Internet	29 days ago
Cardiff	Internet	1 month ago
Caerphilly	Total Blackout	1 month ago

Community Discussion

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3 (Three) Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Martyn Preece (@MartynPreece79) reported 3 minutes ago from Cardiff, Wales

  @ThreeUK great if you have no issues, as soon as there’s a problem they give all the bull!! 👎👎👎

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Stuart 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@welsh_stu) reported 6 minutes ago from Caerphilly, Wales

  @ThreeUKSupport This was in CF83 1XP and it’s been terribly slow for months now.

• 
  Adam Lee (@AdamLee2011) reported 7 minutes ago from Newport, Wales

  @ThreeUKSupport I’ve been on phone for an hour, and On live chat. It’s useless. Rubbish company and customer services is a joke

• 
  Anna Brzezinska (@AnnaB_Cdf) reported 12 minutes ago from Cardiff, Wales

  Just came back from North Wales and thanks god I have a sat nav & sos button in my @MercedesBenz as otherwise my journey in the morning would involve searching for an actual road map since @ThreeUK was down, so no service nor data during 4h journey from Cardiff 👎😑🙄 #threedown

• 
  lynda pring (@pringoli) reported 18 minutes ago from St. Julians, Wales

  @ThreeUK hope network is working correctly now! Hit and miss since yesterday 🤔

• 
  Rossko 👉👉 (@RosskoKeniston) reported 19 minutes ago from Porth, Wales

  @ThreeUKSupport I'm nearing the end of a two year contract! I don't live in a great signal area unfortunately, calls tend not to reach my phone at home unless I have the WiFi on. I'm definitely not complaining, there are huge benefits to Three, InTouch was literally a lifesaver a while back!

• 
  Christian Clark (@christianfclark) reported 19 minutes ago from Cardiff, Wales

  @ThreeUKSupport Have been with @ThreeUK for years and always been very happy with service. However since renewing to a 24 month contract and 5G getting turned on, my service has been absolutely terrible. Terrible or no 3G/4G, calls cutting out or failing. 1/2

• 
  James Vincent 🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported 20 minutes ago from Cardiff, Wales

  @ThreeUKSupport Yeah there weren't any issues. Just no inside signal. There was definitely no 3G & no VoLTE either. Just thought I'd mention it. Mayb a consideration for future network upgrades.

• 
  𝕂𝕖𝕝𝕝𝕪 (@kellsandbulls) reported 22 minutes ago from Victoria, Wales

  @ThreeUK is there a problem with the services I am not able ring out it is saying this is an important announcement you can no longer ring 153 from my handset use 118333 I need to use my phone!

• 
  Susanne Liddeatt (@SueLidds) reported 23 minutes ago from Weston-super-Mare, England

  @ThreeUKSupport They have absolutely messed the whole thing up! I have no 4g, no phonecall facility and when I check the plan on the app I seem to have reverted to the old one. Each ‘chat’ tells me it will be ‘perfect and not to worry’ total nightmare! I’m paying for an invisible service

• 
  J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported 25 minutes ago from Dinas Powys, Wales

  @ThreeUK I had served l sent a tweet to you earlier asking if there was issues. Ok. There's Android Instant Messenger & Signal. Thanks for letting us know.

• 
  Gordon Price (@gordonpr1c3) reported 31 minutes ago from Cardiff, Wales

  @ThreeUKSupport Shouldn't the message read, Hi, valued customer, we are super busy right now, please try again later? Or something other than we are closed?

• 
  Peter MacCabe (@peterkin1010) reported 33 minutes ago from Barry, Wales

  @DJAshBash @ThreeUKSupport I'm a Three user and have had experience of both good and bad network in and around the Cardiff area. What Three are stating is true but it's taking longer than they planned originally. Three have the largest 5G bandwidth allocation of all the UK networks plus they also have..

• 
  Matt Rymon (@mattrymon) reported 35 minutes ago from Marshfield, Wales

  SO Disappointed with the level of service from @ThreeUK Recommended a family member to them and never received the referral money even though I have chased 5 times! 6 months on! Shocking service.

• 
  Ade (@Bubwal) reported 39 minutes ago from Cardiff, Wales

  Exactly the same problem I had with @ThreeUKSupport at #Glastonbury. No service unable to keep in contact with my family both onsite and off. Their coverage checker is false for the vale of avalon area! #ripoff #falseadvertising #threeuk #3

• 
  J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported 45 minutes ago from Dinas Powys, Wales

  Does the @Huawei B535 support VoLTE? Your site says no. But with the AI Cube B900 supporting it, it wouldn't make sense for this new model not to. @ThreeUKSupport

• 
  Shane (@gingio) reported 47 minutes ago from Cardiff, Wales

  @jgfoxy @O2 @ThreeUK Good choice! I love being with 3 and find my signal is much better than that on my work phone which is o2.

• 
  Simone Jasmine Jones (@SimoneJonesx) reported 48 minutes ago from Alway, Wales

  @ThreeUKSupport You have lost me a customer as of today and my complaint is currently with the ombudsman. Your staff and managers are awful!

• 
  Charmaine (@Champers_88) reported 49 minutes ago from Cardiff, Wales

  @ThreeUKSupport I’m having issues when people are calling me sometimes it says number invalid. Any suggestions?

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿Welsh Elise🏴󠁧󠁢󠁷󠁬󠁳󠁿2k (@oxWelshElisexox) reported 49 minutes ago from Cardiff, Wales

  @EnglishPhoebeX1 @ThreeUK @ThreeUKSupport **** mines been cutting out on calls but not no network

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kira (@_itzkira) reported 4 minutes ago

  Yo @ThreeUK please go sort your 5G out, it's down in parts of NG17 and is stuck on 4G - meanwhile your website states "Our systems haven't reported any network problems" And no, it's not because of my location, I use 5G in my house every day, it's cheaper than any ISP...

• 
  Mahmut Tör (@MahmutTor) reported 10 minutes ago

  Dear @virginmedia and @ThreeUK One of you cut our broadband service, the other one doesn’t provide mobile signal even though we pay both of you. could you supply some pigeons please?

• 
  Sean Redmond (@seanpaulguitar) reported 12 minutes ago

  @ThreeUK your live chat agent is a pile of crap, if someone asks to be put through to an agent and says no questions it must immediately do so, your unacceptable menus and ridiculous questions arent acceptable, if i ask for an agent it should be IMMEDIATE

• 
  Olly (@helloitsolly) reported 13 minutes ago

  @robj3d3 @ThreeUK @GoRoamless Does that mean if you were on holiday for 2 months and didn't use it, they would also cancel? Seems odd Either way, Roamless will be very useful to have if you continue to travel as it's esim, works everywhere, does text and does calls

• 
  'Name can't be blank' says x, so that's my name (@KMB193) reported 15 minutes ago

  @scampaboy @ThreeUK They are awful, and their agents can't help with anything. Told me to go in store, I asked what they can do, agent can't and just said that's my option!!!

• 
  𝐏𝐀𝐈𝐆𝐄 𝐋𝐄𝐎𝐍𝐈 (@P_L_M97) reported 15 minutes ago

  @ThreeUKSupport is there an issue in swanage? For the last year or so? I used to have excellent signal here at home and now I’m lucky if I get 1 bar. Horrendous

• 
  Ryan Sael (@RyanSael) reported 22 minutes ago

  @robj3d3 @ThreeUK I switched to giffgaff before left and just use payg without monthly plan, never had a problem since. maybe try order a new sim via ukpostbox then forward to your current address, that might help.

• 
  naomi (@ROSS_G3LL3R) reported 25 minutes ago

  @ThreeUK As a young woman travelling abroad not only is this very dangerous but also absolutely disgusting that you think it’s acceptable to treat customers this way just to make more money! Sort it out @ThreeUK

• 
  Steve Blair (@UniversalExile) reported 28 minutes ago

  @AdamBat92308251 @three @ThreeUK Yes, sorry to hear that, Adam, that’s awful.

• 
  Deborah Benady 💙 (@demube) reported 28 minutes ago

  @ThreeUK Why is voicemail not working on my 3 account? Others tell me it is the same for them