3 (Three) Outage Report in Cardiff, Wales
Problems detected
Users are reporting problems related to: internet, phone and total blackout.
The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF10 and CF11.
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 28: Problems at 3 (Three)
3 (Three) is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (54%)
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Phone (19%)
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Total Blackout (18%)
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Wi-fi (7%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Cardiff, Wales
The most recent 3 (Three) outage reports came from the following cities: Cardiff, Newport and Tonypandy.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Newport |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
||
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@ThreeUKSupport how long are you customer service systems going to be down? 3 days now I have been trying to speak to somebody to cancel my contract and 3 days I’ve been told system is down. #three #network #shitcompany
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@ThreeUK Extremely annoyed with your service. Been a customer for many years and have two lines. Tried to upgrade and was told a price. I asked was there any upfront costs to be told no At the end of the call I was asked for £90. Livid and will be leaving
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@ThreeUK @ThreeUKSupport worse company I’ve ever had to deal with. Trying to cancel is a nightmare. Just cancel my contract useless ***** 😡
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Matthew J B
(@MatthewJB1978) reported
from
Cardiff, Wales
@SteffRidderwall @666hazard @chrisaarongrima @ChelseaFC @nikefootball @ThreeUK I don’t it just came up on my timeline and it looked awful just my opinion I’m sure some will like it
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Tony Malone
(@TonyMaloneUK) reported
from
Weston-super-Mare, England
Four webchats, 3 hours on hold and still not got through to @ThreeUK mobile broadband team... epic fail again with @ThreeUKSupport
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Jamie LFC Grannell
(@JAMIEGRANNELL) reported
from
Newport, Wales
@ThreeUKSupport despite weeks of promises of soemone calling me and myself daily contacting you via live chat I’m still no closer to resolving issue. I have numerous contracts with you are you going to keep ignoring me as I’ll take my business elsewhere all five plans
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@ThreeUK I need to cancel because signal is ****.
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@ThreeUKSupport TA8 2SE, I bought MiFi with 30 day contract and the coverage in this area is awful. I will be cancelling and going with another provider.
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@ThreeUKSupport Incredible customer service NOT!!!
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@ThreeUKSupport I’ve been on phone for an hour, and On live chat. It’s useless. Rubbish company and customer services is a joke
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@ThreeUKSupport Extremely annoyed with your service. Been a customer for many years and have two lines. Tried to upgrade and was told a price. I asked was there any upfront costs to be told no At the end of the call I was asked for £90. Livid and will be leaving
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Tony Malone
(@TonyMaloneUK) reported
from
Weston-super-Mare, England
@ThreeUKSupport Still with three as I had more than one account... wanted to upgrade my other one too but hit same issues as simply can’t talk to any one in mobile broadband customer service
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@ThreeUKSupport I have been trying to cancel my mobile broadband contact for the last few days whilst still in cooking off period, however every time I’ve got through I have been told their system is down. How can I cancel within this period if I can’t get through? #threeuk
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Gordon Price
(@gordonpr1c3) reported
from
Cardiff, Wales
@ThreeUKSupport Shouldn't the message read, Hi, valued customer, we are super busy right now, please try again later? Or something other than we are closed?
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𝕂𝕖𝕝𝕝𝕪
(@kellsandbulls) reported
from
Victoria, Wales
@ThreeUKSupport how long is the website going to be down for please? I have been trying all morning to get on there.
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drunkmuppet
(@TrystanOwens) reported
from
Cardiff, Wales
@ThreeUKSupport can I make a complaint as recently you always seem to have problems in my area which is impeding my services.
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
Wow @ThreeUK @ThreeUKSupport is such a poor company!! Awful service and the customer service is the worst I’ve ever dealt with. I will never deal with these ever again!!
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𝕱𝖋𝖎𝖔𝖓 𝕾𝕭
(@ffion_sb) reported
from
Cardiff, Wales
@ThreeUK are lowkey the best network, just changed my contract and I’m paying £11 a month for all you can eat data, unlimited texts and calls 👀
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Tony Malone
(@TonyMaloneUK) reported
from
Weston-super-Mare, England
@ThreeUKSupport Resolved in part.... but my written complaint received a letter simply asking me to call you.... to be told to reply in writing as they can’t deal with it over the phone....
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Charmaine
(@Champers_88) reported
from
Cardiff, Wales
@ThreeUKSupport I’m having issues when people are calling me sometimes it says number invalid. Any suggestions?
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Becky Tavendale
(@Becky44418737) reported
@ThreeUKSupport ok was given a link for webchat. Only to be told they would send me txt on how to complain! After weeks of slow connection, 2 phone calls and 3 webchats and a pack of lies....GET THIS SORTED
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Anthony Josephson
(@antjo1987) reported
After 13 years I've decided to leave @ThreeUK as I no longer get signal inside my house and their customer service is useless. What network do people in #Timperley and #Altrincham recommend?
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Martin Haggett
(@martin_haggett) reported
@ThreeUK have the worst customer service in the world! So many lies even they can’t tell what is true anymore #threeuk #threemobile
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Becky Tavendale
(@Becky44418737) reported
@MonaTheLissa777 @ThreeUKSupport To mug you off, instead of taking responsibility for a service they are unable to provide but will still take your money
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Shanna Crichard
(@Shanna811) reported
@ThreeUKSupport SA5 8ey iPhone my mum who lives a few houses down also on iPhone is experiencing the same issue
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Tara🌻
(@taramolloy94) reported
@ThreeUKSupport no access to internet for 3 days, showing issue in my area, when will this be resolved?
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Brad Marriott
(@bradmarriott10) reported
@ThreeUKSupport is there a problem with your network? I pay £50 a month for unlimited data and nothing loads on 4G unless I turn my phone on and off several times. So frustrating
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Joe
(@joeboss87) reported
@joraldinnit @ThreeUK If it helps, this has happened to me twice in three months (two new SIM cards/lines). If you try to login on the main page, you’ll likely find it has actually created the account despite the error
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Vicky A 🇪🇺🇬🇧
(@vicksytoria1) reported
@antjo1987 @ThreeUK EE seem pretty good and customer service is waaaay better than Vodafone etc x
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David Lopez
(@PioF1) reported
from
Leighton Buzzard, England
@ThreeUK I've been experiencing problems with the Internet connection on my mobile phone for the last few weeks. Through WIFI, everything works fine and if I am active the DATA of my Spanish E-Sim as well, so I know the problem is with you guys. Could you help me to sort it out?