3 (Three) Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14 and CF23.
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (43%)
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Total Blackout (31%)
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Phone (17%)
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Wi-fi (6%)
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E-mail (2%)
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TV (%)
Live Outage Map Near Cardiff, Wales
The most recent 3 (Three) outage reports came from the following cities: Cardiff, Newport, Caerphilly, Risca and Weston-super-Mare.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Phone | |
| Cardiff |
Phone | |
| Newport |
Phone | |
| Newport |
||
| Cardiff |
Wi-fi | |
| Caerphilly |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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J∆MES 🏳️🌈 🏴
(@thisisjmx) reported
from
Dinas Powys, Wales
Excuse me for being blunt here @ThreeUKSupport but what is with your trash My3 app? Can't load recent usage, [pdf bill ain't ready yet but that's fine, today is reset day] Website won't give me usage. Why is this a regular basis oops we have an issue thing?
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Paul Little
(@paullittle1977) reported
from
Newport, Wales
@ThreeUKSupport please could you confirm when the mast work is likely to be completed in the np20 5 area of Newport, your network checker states repairs have been taking place for a week and I have had very little or no coverage for the last week. Thanks
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Lee Smith 🌻
(@djleekee) reported
from
Cardiff, Wales
Hi @VodafoneUK ever since @ThreeUK put a new 5g mast up less than 100m from my house I have barely had any signal in my house and surrounding area. Please can you investigate postcode cf11 6dr Thank you.
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
St. Julians, Wales
@ThreeUK How come you are charging for the Go Roam? It was always apart of the package. Makes me think that your packages are no better than any other network and such poor signals. Will probably leave Three because of this.
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
Victoria, Wales
@ThreeUK what a load of rubbish customer service is!!
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J∆MES VINCEΠT 🏳️🌈 🏴
(@thisisjmx) reported
from
Dinas Powys, Wales
@ThreeUK do you have existing customer offers on the 5G cube?
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𝕂𝕖𝕝𝕝𝕪
(@kellsandbulls) reported
from
Victoria, Wales
@ThreeUK is there a problem with the services I am not able ring out it is saying this is an important announcement you can no longer ring 153 from my handset use 118333 I need to use my phone!
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J∆MES VINCEΠT 🏳️🌈 🏴
(@thisisjmx) reported
from
Dinas Powys, Wales
Does the @Huawei B535 support VoLTE? Your site says no. But with the AI Cube B900 supporting it, it wouldn't make sense for this new model not to. @ThreeUKSupport
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J∆MES VINCEΠT 🏳️🌈 🏴
(@thisisjmx) reported
from
Dinas Powys, Wales
@PeterClaydon @PedroClarke1 @ThreeUK I wouldn't say clutter. It's the technologies needed. There really isn't anything wrong with that. I would like to see more of the cabinets green, especially to help blend more with hedges that might be behind.
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claire wheatley
(@claracluk) reported
from
Barry, Wales
@ThreeUK network coverage lately is awful. I may need to consider moving after 18 years
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J∆MES 🏳️🌈 🏴
(@thisisjmx) reported
from
Dinas Powys, Wales
@ThreeUKSupport Well I don't check it very often but around this time when I want to see my bills & usage it only works properly some times. No I've not talked to any other team. I've cleared cache thought that might help. [Apparently you've got a new system that is due to launch at some point!]
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Geraint Herbert
(@Gezitsme) reported
from
Cathays, Wales
@ThreeUKSupport hi. I’ve been with you and few months and i’m really struggling with signal when indoors. Today I had two bars of 5G and couldn’t load anything. Later went to full bar 4G and same issue. Have videos to show if helpful.
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J∆MES VINCEΠT 🏳️🌈 🏴
(@thisisjmx) reported
from
Dinas Powys, Wales
@ThreeUKSupport I took a look on the Hi-Link app. Seems like @Huawei removed it. That's really bad of them to do that
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Cat Peters
(@CatTPeters) reported
from
Penarth, Wales
@fonehouse hi there, I’ve just upgraded my phone, I’m still on @ThreeUK and it says “Sim not supported”. Please can you help?
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J∆MES VINCEΠT 🏳️🌈 🏴
(@thisisjmx) reported
from
Dinas Powys, Wales
@PedroClarke1 @ThreeUK While theres different types of mast designs. don't see problem with monopoles especially new designs. people demand better connectivity but reuse the infrastructure in their area. As long as an Operator is sensible on planning Meeting there's no reason to decline a request
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Shane Andrews MBE
(@gingio) reported
from
Cardiff, Wales
Delayed tweets thanks to pants service from @ThreeUK
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Lisardo Vivas
(@LisardoVivas) reported
from
Cardiff, Wales
@ThreeUKSupport Well that’s the problem, I didn’t requested my wife had the same message and she didn’t request it either.
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Js Mum
(@CPMumma79) reported
from
Cardiff, Wales
@ThreeUK be aware i just got charged £15 for a 21 minute conversation with another mobile user! That is appalling. Please explain why your charges have gone up 250% I will be changing network ASAP.
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Suzanne Regan
(@SueRegan73) reported
from
Cardiff, Wales
@ThreeUKSupport hi my daughter had her new phone today with a new SIM card after and upgrade she activated the sim. But there was nothing when trying to into my 3 for new number would let us log in or update password. Kept saying technical error. Is there a problem.
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J∆MES 🏳️🌈 🏴
(@thisisjmx) reported
from
Dinas Powys, Wales
@JimObasa1955 @ThreeUK People like this is the reason we need to put stupid instructions on packaging!
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Maimai
(@vgoldie) reported
@ThreeUK @samaritans Worst network ever....no signal Total waste of money
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kayleigh white
(@Mum24DogsUK) reported
@ThreeUKSupport Tried that four times and it’s literally like talking to children. Conflicting messages, errors, and no understanding of my request. Lies all the time. I’ve sent images to DM. Will be going to another company because clearly an hour on chat today has achieved nothing!
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Ambreen
(@ambz_31) reported
@ThreeUK can you please explain why I got a call and when I asked for help I was cut off 0800 033 8015 after 12.30
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D_Strider 🇬🇧🌹 retweet pinned tweet
(@strider_636) reported
@ThreeUKSupport There’s been no upgrades done to the mast since January 2020 as I remember I saw it on your website. I was at my nans over Christmas and the congestion was so bad we couldn’t even make calls on our mobiles. Stop leaving small towns out from your network upgrades. It’s awful.
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Rita _2174
(@JessicaRitah) reported
@ThreeUK am really disappointed with you guys, I have been your customer from 2010 and I have always had issues with the network and internet. I am unable to make a phone and receive any from mostly three numbers plus the internet is not great I have to ask my friends to hotspot.
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Steve Meek
(@SteveMeek82) reported
@ThreeUKSupport My AI Cube has an issue where when you connect more than half a dozen devices to it some devices will lose network connectivity or be disconnected. This affects intranet traffic and is not signal related. 2nd line said they can't help as it's not a 3 issue. Help.
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Yvonne Green
(@ygreenfamily) reported
@ThreeUKSupport I was expecting a new sim on 22nd which still hasn’t arrived. Tried to call all contact numbers on your site but all unrecognised. Can you help?
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Steve Meek
(@SteveMeek82) reported
@HuaweiMobileUK I need some help with my AI Cube, @ThreeUKSupport have advised I contact you. When multiple IoT devices are connected the router lags and other devices often get disconnected. Rebooting helps for a day or so then need to reboot again.
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Steve Meek
(@SteveMeek82) reported
@ThreeUKSupport The device doesn't appear on their support pages. It's as if it doesn't have enough oomph to deal with more then a handful of devices, IoT devices then cause things to lose connectivity. If you reset the router it's fine for a few days, then the problem returns.
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Stephen Huthwaite
(@SteHuthwaite) reported
@ThreeUKSupport what is happening with your service,I live in the ol16 area and my service is rubbish, when I moved here 4 years ago it was ace,full 4 bars of reception service,and 4g that would achieve 70mbs speed,since the 5g was connected everything seems to have gone to ****!