3 (Three) outages and service status in Cardiff, Wales
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Full Outage Map
- 3 (Three) generated 0 outage signals in the last 24 hours around Cardiff, including 0 direct reports.
- The most common problems reported in this area mention Internet.
- Internet (100%)
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Problems in the last 24 hours in Cardiff, Wales
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Cardiff, Wales
The most recent 3 (Three) outage reports came from the following cities: Newport, Cardiff, and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Newport
|
Internet | 17 days ago |
|
Cardiff
|
Internet | 1 month ago |
|
Cardiff
|
Internet | 1 month ago |
|
Cardiff
|
Phone | 1 month ago |
|
Cardiff
|
Internet | 1 month ago |
|
Barry
|
Phone | 2 months ago |
Community Discussion
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3 (Three) Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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MH 🏴🏳️🌈🇪🇺 #yescymru (@cymboi) reported from Newport, Wales@ThreeUK Customer service is rubbish!! Don’t let them say they’ll close the case and then don’t sort the problem. I always thought they were pretty good, but, after a call of over an hour, I get nowhere! Extended my contract without my permission. 😡
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Ade (@Bubwal) reported from Cardiff, Wales@RIKZ200 @EE @jay_smithy_13 @ThreeUK I couldn't agree more. 3's coverage is the worst of them all. Duped by their lying 'coverage' map. Can't even get a signal in my house. Roll on moving back to #EE
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Shane Andrews MBE (@gingio) reported from Cardiff, WalesDelayed tweets thanks to pants service from @ThreeUK
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Ross Maisey (@TweetterRoss) reported from Church Village, Wales@ThreeUK Extremely annoyed with your service. Been a customer for many years and have two lines. Tried to upgrade and was told a price. I asked was there any upfront costs to be told no At the end of the call I was asked for £90. Livid and will be leaving
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hi i’m matthew (@matthewthowells) reported from Cardiff, Wales@ThreeUK @ThreeUKSupport I don't usually have good experiences with customer support calls, but tonight's call was one of the best I've had. Finally, staff that I can clearly hear and understand. Unfortunately I am moving on from Three but your staff tonight were excellent. 👍
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Alun Thomas (@alunT) reported from Cardiff, Wales@ThreeUKSupport I’ve just had the worst #customerservice experience I have ever. My knowledge of your products and services was much better than your staff. Also, TV background noise made it hard to understand the Glasgow accent and adviser 2 spoke fast and did not listen 😡
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Cat Peters (@CatTPeters) reported from Penarth, Wales@fonehouse hi there, I’ve just upgraded my phone, I’m still on @ThreeUK and it says “Sim not supported”. Please can you help?
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Darío Gutier (@Dariogutier) reported from Cardiff, Wales@ThreeUKSupport Yeah and the problem was still there, my phone was changed because apparently was the phone and the problem is still here! It’s been 2 years contract in hell!! I can’t wait to finish it
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Sarah Thomas 🏴 (@Mrs_Thomas82) reported from Maesycwmmer, Wales@ThreeUK My service has been fine. My husbands on the other hand has been non-existent since last night.
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James Vincent 🏳️🌈🏴 (@thisisjmx) reported from Dinas Powys, WalesThis is the worst rip-off ever. £19.09 for calling @parcelforce on their 09 number at over £3 a minute. + The expensive access charge from @ThreeUK didn't help. There was no 08 or 03 number as an option. @Ofcom needs to address this issue & Parcelforce needs to kill the 09 num:
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Js Mum (@CPMumma79) reported from Cardiff, Wales@ThreeUK be aware i just got charged £15 for a 21 minute conversation with another mobile user! That is appalling. Please explain why your charges have gone up 250% I will be changing network ASAP.
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Andrew Thomas (@TicketTattle) reported from Cardiff, Wales@omnitix @ThreeUK first 3G only network innit
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Geraint Herbert (@Gezitsme) reported from Cathays, Wales@ThreeUKSupport hi. I’ve been with you and few months and i’m really struggling with signal when indoors. Today I had two bars of 5G and couldn’t load anything. Later went to full bar 4G and same issue. Have videos to show if helpful.
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Suzanne Regan (@SueRegan73) reported from Cardiff, Wales@ThreeUKSupport hi my daughter had her new phone today with a new SIM card after and upgrade she activated the sim. But there was nothing when trying to into my 3 for new number would let us log in or update password. Kept saying technical error. Is there a problem.
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Krishele Guzman (@KrisheleG) reported from Cardiff, Wales@dlever21 @ThreeUK My problem was they added a new condition this time that said if you haven't used it since January. but @ThreeUK ran the offer in May and I used it then. Guaranteed they caught LOADS of people out 😡
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J∆MES VINCEΠT 🏳️🌈 🏴 (@thisisjmx) reported from Dinas Powys, Wales@PedroClarke1 @ThreeUK While theres different types of mast designs. don't see problem with monopoles especially new designs. people demand better connectivity but reuse the infrastructure in their area. As long as an Operator is sensible on planning Meeting there's no reason to decline a request
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Christian Clark (@christianfclark) reported from Cardiff, Wales@ThreeUKSupport Have been with @ThreeUK for years and always been very happy with service. However since renewing to a 24 month contract and 5G getting turned on, my service has been absolutely terrible. Terrible or no 3G/4G, calls cutting out or failing. 1/2
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🏴 Stuart 🏴 (@welsh_stu) reported from Caerphilly, Wales@ThreeUKSupport No improvement after a restart and I tried 3 different phones so I know it’s not my phone. The phone is on 3G most of the time anyway and it is around the same speed as 4G. The signal is absolutely terrible.
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Anna Brzezinska (@AnnaB_Cdf) reported from Cardiff, WalesJust came back from North Wales and thanks god I have a sat nav & sos button in my @MercedesBenz as otherwise my journey in the morning would involve searching for an actual road map since @ThreeUK was down, so no service nor data during 4h journey from Cardiff 👎😑🙄 #threedown
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Rohit Kumar (@rohittkumarr28) reported@ThreeUK what a terrible service. The WiFi isnt working for more than a week now in Bermondsey area and you dont even have the decency to reach out with the details of by when the service will be back to normal. You dont even have a functioning Call Center.
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FINGERSJOHN✌ (@jnafr) reported@ThreeUKSupport B43 7EQ Birmingham Still a very poor recieption (internet)
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Kenny Jaymes. Never Forget Rememberance Sunday (@DJKennyJaymes) reported@ThreeUK @ThreeUKSupport has to be one of the worst in the UK. Tech support in India reading a script, say issue known with Cell Tower cant say when it will be fixed. Already been THREE months. ATROCIOUS customer service & Tech support nonexitant. @ofgem no help what so ever.
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Ian Birch (@IanBirch1978) reported@ThreeUK hi , someone just called me saying they’re from three & told me i need a new sim card as it will help with slow service , when i queried it they said mine would be blocked & then hung up ! Im assuming this isn’t genuine
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TheYellingKitty. (@TheYellingKitty) reported@ThreeUKSupport @ThreeUK what’s going on in the HU1 area with your network because it’s ****** been over 12 hours now I better be getting some kind of compensation for this
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TheAmazingMsM (@OhDoBoreOff) reported@ThreeUKSupport help! Someone has a Three account in my name and defaulting on payments.
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MarkMark250 (@MarkMark250) reported@threeuk Why do your customer service agents feel the need to lie on your help chat, then instead of helping try to trick me into a 24 month contract?
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micro manager. (@MicroManager45) reportedCan you confirm network issues, I have no phone, no broadband day 2 I'll cancel both if I hear nothing back @ThreeUKSupport
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Louise (@just_lou22) reported@ThreeUK is anyone else getting increasingly annoyed with the terrible service from this mobile network. The second my phone switches to 5G there is zero coverage, no internet, no calls - NOTHING! Paying an obscene amount each month for absolute shite
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William Stavely (@william_stavely) reported@ThreeUKSupport you are obstructing us leaving your failing Internet service. Your Indian "help" centre has hung up calls & kept me on endless hold. Obstructing cancellation is contrary to OFCOM regulatory requirements. Reading this? Then avoid 3!