1. Home
  2. Companies
  3. 3 (Three)
  4. Cardiff
3 (Three)

3 (Three) outages and service status in Cardiff, Wales

No problems detected

If you are having issues, please submit a report below.

Full Outage Map
  • 3 (Three) generated 0 outage signals in the last 24 hours around Cardiff, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Phone, and E-mail.
  • The most recent signal from this area was received Apr 13, 1:18 AM GMT+1.
  • 38% Internet (38%)
  • 38% Phone (38%)
  • 13% E-mail (13%)
  • 13% Wi-fi (13%)

The latest reports from users having issues in Cardiff come from postal codes CF24 and CF5 .

3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Cardiff, Wales

The most recent 3 (Three) outage reports came from the following cities: Pontypridd, Caerphilly, Newport, Cardiff, and Tonypandy.

CityProblem TypeReport Time
Pontypridd Phone 4 days ago
Caerphilly Internet 5 days ago
Pontypridd Phone 6 days ago
Newport E-mail 15 days ago
Cardiff Wi-fi 17 days ago
Cardiff Internet 21 days ago

Nearby cities with recent reports

Pontypridd

2 recent signals

4 days ago
Caerphilly

1 recent signals

5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • x_Gabrielle_x
    Gabrielle Jenkins (@x_Gabrielle_x) reported from Newport, Wales

    @ThreeUKSupport Worst company i’vr ever encountered

  • Bubwal
    Ade (@Bubwal) reported from Cardiff, Wales

    @ThreeUKSupport @StroopWafel13 Your service at Glastonbury was virtually non existence! No other providers had the issues 3 customers did at Glastonbury!!

  • AdamLee2011
    Adam Lee (@AdamLee2011) reported from Newport, Wales

    @ThreeUK I need to cancel because signal is ****.

  • SueLidds
    Susanne Liddeatt (@SueLidds) reported from Weston-super-Mare, England

    @ThreeUKSupport This mornings ‘live chat’ seems to have solved the problem. I will wait to see if I no longer get two contract bills . I live in hope !

  • jrdnphp
    jrdn 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jrdnphp) reported from Cardiff, Wales

    @ThreeUKSupport This was yesterday mind! I have not tried that, but if I experience it again I’ll switch. I was with a couple of people on 3 who had full 4G signal but no connectivity so am pretty sure it’s not my device, if that helps any!! Thanks

  • matthewthowells
    hi i’m matthew (@matthewthowells) reported from Cardiff, Wales

    @ThreeUK @ThreeUKSupport I don't usually have good experiences with customer support calls, but tonight's call was one of the best I've had. Finally, staff that I can clearly hear and understand. Unfortunately I am moving on from Three but your staff tonight were excellent. 👍

  • RosskoKeniston
    Rossko 👉👉 (@RosskoKeniston) reported from Porth, Wales

    This may be something that only affects me but it's hugely unfortunate @ThreeUK are discontinuing their Three In Touch app. I don't have that great a signal in my house and being able to make calls and text over WiFi was a massive benefit. Arg.

  • MK__C
    MK (@MK__C) reported from Barry, Wales

    Imagine waiting 30 odd minutes for the upgrades department to then be put to customer service who then says yeah upgrades is down at the moment @ThreeUK 🙃 Legit wasted my time

  • Dariogutier
    Darío Gutier (@Dariogutier) reported from Cardiff, Wales

    @ThreeUKSupport Is the same whit whatever I do. Every area I’m going specially when is crowded around me. I have changed SIM cards, phone and the problem is still here

  • CPMumma79
    Js Mum (@CPMumma79) reported from Cardiff, Wales

    @ThreeUK be aware i just got charged £15 for a 21 minute conversation with another mobile user! That is appalling. Please explain why your charges have gone up 250% I will be changing network ASAP.

  • JAMIEGRANNELL
    Jamie LFC Grannell (@JAMIEGRANNELL) reported from Newport, Wales

    @ThreeUKSupport despite weeks of promises of soemone calling me and myself daily contacting you via live chat I’m still no closer to resolving issue. I have numerous contracts with you are you going to keep ignoring me as I’ll take my business elsewhere all five plans

  • thisisjmx
    J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported from Dinas Powys, Wales

    @XiaomiUK @Android @ThreeUK Hey! What usually happens is, when I start a message with another 'Chat' user it can still be on SMS. I'm settings Chat will dispy as Connecting & sometimes fail. Or when another messages me they see it as txt not Chat. There's been a software update recently, it seems better now

  • TonyMaloneUK
    Tony Malone (@TonyMaloneUK) reported from Weston-super-Mare, England

    @Scoutsscarter @ThreeUK I’ve had no end of problems with @ThreeUK as a customer over the summer... both for broadband and mobile. Still no apology or offer to discuss the problem.

  • TweetterRoss
    Ross Maisey (@TweetterRoss) reported from Church Village, Wales

    @ThreeUKSupport Incredible customer service NOT!!!

  • MisCatD
    Cat 🖤 (@MisCatD) reported from Cardiff, Wales

    @ThreeUK customer service is horrendous

  • peterkin1010
    Peter MacCabe (@peterkin1010) reported from Barry, Wales

    @DanielIqbal1999 @ThreeUK That should not happen. If the Three signal fails a 999 call should automatically be routed through any alternative network .

  • MartynPreece79
    Martyn Preece (@MartynPreece79) reported from Cardiff, Wales

    @ThreeUK great if you have no issues, as soon as there’s a problem they give all the bull!! 👎👎👎

  • ClareO74
    Clare Owen (@ClareO74) reported from Cardiff, Wales

    @ThreeUK Not great service! Look after your loyal customers #loyalcustomersmeannothing 😡

  • thisisjmx
    James Vincent 🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported from Dinas Powys, Wales

    This is the worst rip-off ever. £19.09 for calling @parcelforce on their 09 number at over £3 a minute. + The expensive access charge from @ThreeUK didn't help. There was no 08 or 03 number as an option. @Ofcom needs to address this issue & Parcelforce needs to kill the 09 num:

  • x_Gabrielle_x
    Gabrielle Jenkins (@x_Gabrielle_x) reported from Newport, Wales

    @ThreeUKSupport Worst company i’ve ever encountered. No wonder why your basically failing as a company

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • dianaintheuk
    DianaInTheUK (@dianaintheuk) reported

    @ThreeUK is there an issue with your network? I’ve been offline since 7 pm last night

  • olanozun
    Olanozun Raiwe (@olanozun) reported

    @ThreeUK can you please explain why non of your sales agent can provide the terms and conditions for a service and the cancellation team blatantly refused to speak with me unless I agree to pay the cancellation fee😡

  • DrTom88
    Dr Tom (@DrTom88) reported

    Wow, I don't think I've ever encountered such poor customer service (and product service) as with @ThreeUK (mobile broadband). Don't bother, folks

  • fit1anny
    fit1anny (@fit1anny) reported

    @ThreeUK Stop cutting me off when i want to cancel my broadband

  • onerealbeanie
    onerealbeanie (@onerealbeanie) reported

    @ThreeUK I live in County Durham. CS on 333 told me that there is a long standing issue in my area that Three can't fix due to "network limitations". Why do you sell services to County Durham residents when you refuse to fix issues, take ownership and provide explanations?

  • Jonesy3937
    andrew (@Jonesy3937) reported

    @ThreeUKSupport are there any problems in the Newport area? My daughter's I phone isn't connecting

  • aligaines1410
    Ali Gaines (@aligaines1410) reported

    Once again @ThreeUK network is down. Every month this is happening. I asked to swap to normal from mobile broadband but was told I'd have to pay to get out of my contract but surely the amount of time your network is down you would offer to swap me for free!

  • r_head99
    Richard (@r_head99) reported

    @ThreeUKSupport I have a4g router for my son that I need to cancel but don’t have the number 07 number for customer support. Can you help me talk to someone please?

  • MarkJohnpotter
    Mark 💙🤍 🇪🇺 🌈 (@MarkJohnpotter) reported

    It’s a shocking reflection on @ThreeUKSupport but your customer service is absolutely useless they don’t understand a work you say to them. A poor second after totally useless.

  • Tristan27856485
    Tristan Lane (@Tristan27856485) reported

    @ThreeUK @VodafoneUK thanks to the merger we now have far worse service and bi options coming seemingly