Is 3 (Three) having an outage in Hengoed, Caerphilly County Borough, Wales?

@ThreeUKSupport 😂😂 am already with you.. just waiting to upgrade in September hopefully the iPhone 8 will go down a bit

@ThreeUK fantastic customer service from the Cardiff store today 😀👏👏👏👏👍thanks

@ThreeUKSupport It would make sense for the offers on my upgrade portal to reflect this then. Your existing customer offers are all more expensive than new customer offers. Shouldn't have to spend time on the phone, should be able to do online!

After the failed upgrade debacle @ThreeUK also managed to fail to cancel the upgrade meaning I'm still on a plan for an upgrade I cancelled and supposedly own a phone I never received and am now being passed around departments whilst fighting with my anxiety. Cheers, three.

Been a happy customer of @ThreeUK for just over two years... then it came to upgrade time and I have received the worst service I have ever experienced from a company. Great company until they make a mistake and make no effort at all to fix it.

@ThreeUKSupport I've already spoken to your customer service team twice and they are no help. I will be calling again later and if they are no help again I will be terminating my contract with three as your customer service is abysmal.

@ThreeUK has the worse customer service in the world

@ThreeUKSupport Forget it. No help at all.

@ThreeUKSupport Was passed around and eventually customer liaison called me but I've been going round in circles since 11am. Least I know not to renew my contract in March

@ThreeUKSupport I'm not dealing with them again. They were rude and unhelpful last time it ended up going through 3 complaint procedure.

@ThreeUKSupport I have two contracts with 3 and one of them, the phone is faulty. Trying to get it sorted for repair is proving impossible. Been passed pillar to post today. I don't want to speak to Samsung directly as they were really unhelpful last time and went through a big complaint

@ThreeUKSupport Just wondering why it's such a mission to get any help from a network I pay so much money to every month

Hi @ThreeUK, dealing with your “customer retention” team just now has left this long standing, loyal Three customer feeling very unvalued. Looks like I’ll be taking my business (and that of my 2 children) elsewhere. 😒

@ThreeUKSupport Advised nothing I asked to speak to a manager they said he’s in a meeting he will call me back and hang up very professional

@ThreeUKSupport I am getting no sense out of customer service when I ring up

@ThreeUKSupport I upgraded my contract but instead of just upgrading me you have taken a new contract out and been charging me 2 bills for the Past 2 months unprofessional by your employees and has a customer for 10years I am disappointed

@ThreeUK disgusting customer service 10years I been with your company #crap

@ThreeUKSupport A couple of weeks ago at Wembley stadium, got to be honest you advertise as the network best for internet, but that's a bit of a stretch

@ameliaikeda @ThreeUKSupport Three, theres your problem.

@ThreeUK not happy, apparently have 3 bars of 4G signal but cannot get anything to load on the web. Switched on and off several times, no joy! Happens all the time and fed up with it! Luckily have found some stray Wifi signal now to send this! 😡

@ThreeUKSupport is there any problem with the Wuntu app at the moment. I’ve been trying to use it for the last couple of days but I keep getting a no connection error (when I have a connection)

@charlotteralph1 @ThreeUK Ah, bad luck! I was similarly ripped off by @O2 a few years ago. Needless to say as soon as my contract ended I switched to a different service provider.

@ThreeUKSupport hi guys. had really bad 4g coverage in parts of Cwmbran since you carried works out. any news on when it's going to be fixed. cheers

@ThreeUKSupport No support to help me upgrade unless I phone a number, which I've explained countless times isn't an option unless I'd like a panic attck... which I wouldn't. Really disappointed in the service.

.@ThreeUK Why do you have call centre advisors in your complaints department who refuse to allow you to speak to a supervisor? 7 phone calls in 3 days and still issues! Disgusting service! #threemobile

After years of happy service from @ThreeUK today they managed to alienate me completely whilst attempting to sort out my upgrade. Livid with the lack of understanding shown on live chat. I did want to stay with the network, now, not so much.

As much as I love to complain... not only did @ThreeUK fix the Cardiff city centre 4g issue I reported in under a week, but they also knocked £1 a month off my bill and tripled my data allowance! (£8, 12gb, unltd calls and texts) (always worth a haggle!)

@ThreeUKSupport Hi there,my contract ended in April this year and I’ve finally upgraded to a sim only the other day which is £16 a month but for some reason my bill will be £49 please help! I thought upgrading would change the price plan to £16 not go up?

I was SO CLOSE to catching Palkia with a group of awesome trainers, but nope. My game got hit with the “Network Error” and I wasn’t able to catch it. I’ve never been so triggered in my life 🌚 I hate you @PokemonGoApp @ThreeUK @Apple

@ThreeUK will the £20 unlimited deal still be around at thw end of april. Currently in NZ. Been a loyal customer for 3 + years. Been here since sept so got nz contract. When i am back i want to get contract again and unlimited data is normally unaffordable for me.

@ThreeUK Three, I have messaged several times for new updates on my phone service and the signal around my area. I would like to know when it will be up and running again. Thank You

@notameadow @ThreeUK All the big vendors - Ericsson, Nokia and Huawei - even Cisco and Dell - are talking about intelligent core networks and moving the processing power around... Out of the data centre and closer to radio network. But they've been saying that since the 3g era and it hasn't caught on

@ThreeUKSupport Phone and I was advised that there is no fix date or upcoming work for the problem and I just have to wait. & I asked if my account could be credited while I’m waiting as I’m paying for a service I’m not getting and he said yes £5 credit REALLY 😂

@ThreeUK Same they are on the wrong network

@ThreeUK have got to be the worst network going man

@ThreeUKSupport Customer service told me yesterday that delivery wouldn’t be before 22nd March so I cancelled order, this morning text said delivery today, assume they cancelled order returned to three, you are useless !!!, now I’ve got to go through this all again absolutely useless

Hey @ThreeUKSupport I’m Tryna buy an add-on using the app and it’s not working :(

@ThreeUKSupport Yes, tried that too and still have the same problem