3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 127
London, England 52
Bristol, England 34
Liverpool, England 29
Glasgow, Scotland 25
Manchester, England 20
Dublin, Leinster 18
City of Westminster, England 15
Dunfermline, Scotland 15
Portsmouth, England 11
Birmingham, England 10
Woodside, England 10
Hackney, England 9
Southall, England 9
Southampton, England 7
City of London, England 7
Peterborough, England 6
Middlesbrough, England 5
Coventry, England 5
Hammersmith, England 5
Hounslow, England 4
Redhill, England 4
Croydon, England 4
Newham, England 4
Northampton, England 4
Southwark, England 3
Wolverhampton, England 3
Leeds, England 3
Blackburn, England 3
Airdrie, Scotland 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • HDjamshidi Hoeman Djamshidi (@HDjamshidi) reported

    Please do something, we can't talk to our family, the internet still is down in Iran, we are extremely worried, be our voice… @Skype @ThreeUK #مهسا_امینی #IranProtests2022

  • steph_ashford Stephanie Ashford (@steph_ashford) reported

    @ThreeUKSupport I'm now on day 4, on this particular round, of failing to purchase an add-on due to your system having screwed up my a/c. Why is there no chat option available on your website, as I am unable to connect to use my phone in my current location & need to fix this?

  • Stuff1646 Stuff1646 (@Stuff1646) reported

    Reported Three to ofcom for not providing me with the service I paid for, and for trying to charge me money whist 604MB of data were remaining in the account. I had explained to them and they'd rather money over actually cleaning up their dumbster and no excuse. #ThreeUK

  • Ade63902575 Ade (@Ade63902575) reported

    @ThreeUK I was given a free cancellation reference by the network issue department because I wasn't getting the service I am paying for and your technical people couldn't repair the fault. I called this morning to cancel my contract and was told to wait till 4th Nov. Why??

  • sunny9teen Shehzad (@sunny9teen) reported

    @ThreeUK Switch for what the current users are suffering in @BedfordTweets for last 7 years with almost zero service in the town. Pathetic

  • Albochenski Alex Bochenski (@Albochenski) reported

    @ThreeUK - for 4 weeks I have tried to get a proof of usage and blacklist. Every agent tells me it will get done in 3 days. Please help - I can't get my insurance without it and dealing with the 3 support number is the worst

  • hprw Jane Smith (@hprw) reported

    @ThreeUKSupport Judging by signal I've had so far today I'm betting the last option is the real one. It's bad enough I have had little to no phone or internet for nearly 2 weeks now; but no notification that it was happening, and no idea when or if it's going to improve is ridiculous.

  • alanduncan1980 Alan Duncan 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@alanduncan1980) reported

    @ThreeUKSupport When you call the customer support line, 0333 3381034 there is a message saying you cannot respond due to the pandemic. Totally lame excuse. Pretty much sums up the appalling service I’m currently receiving

  • MattF84667845 Matt F (@MattF84667845) reported

    @john_actuary @rmappleby @ThreeUK Plusnet is cheap and very good - 15gb for £10, one month contract and free roaming (not sure if it's worldwide, but certainly Europe). And it's on EE network so pretty good coverage. But they do screw you if you go over data limit.

  • RankinPeter Peter Rankin (@RankinPeter) reported

    @john_actuary @SteveFifield3 @ThreeUK BT (runs on EE network) still have free roaming in Europe, though they are encouraging customers at renewal on to EE (who don't).

  • frosticals Frostie (@frosticals) reported

    @ThreeUK do you guys have a chat service I can check up into regarding an iPhone 14 order please

  • EllaAnnaKajsa AK Connor (@EllaAnnaKajsa) reported

    @ThreeUKSupport I haven't, and it hasn't no. I resert the device, but it's still extremely slow. Can you please look into this, as I'm not able to perform my work.

  • ArcherDarke the ******** are winning (@ArcherDarke) reported

    @ThreeUKSupport I have. TWICE! And nobody seems to know what I'm talking about?? I've been given two proof of purchase emails since and both have been dated wrong despite my asking for them to be dated from the day I upgraded - 10th September, so that I'm eligible for the promo. Pls help

  • spudy12 Josh (@spudy12) reported

    @ThreeUK any updates on the relaunch of eSIM support?

  • rmappleby Richard Appleby 💙 (@rmappleby) reported

    @john_actuary @ThreeUK Hmmm. Not sure if it will be included. The EU is, but I think you need to add extra bolt-ones/credit and PAYG outside the EU. Smarty uses 3’s network, in case you didn’t know. I use giffgaff, but don’t currently travel outside the UK, so less concerned about roaming these days.

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