3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 114
Edinburgh, Scotland 79
Birmingham, England 37
Bristol, England 36
Manchester, England 34
Glasgow, Scotland 29
Portsmouth, England 23
Hackney, England 21
Cardiff, Wales 20
Liverpool, England 17
Dublin, Leinster 16
City of Westminster, England 16
Newham, England 15
Southwark, England 13
Newcastle upon Tyne, England 11
Croydon, England 11
Islington, England 9
City of London, England 9
Leeds, England 9
Normanton, England 8
Southampton, England 8
Nottingham, England 8
Sheffield, England 8
Bradford, England 7
Wandsworth, England 6
Southend-on-Sea, England 6
Peterborough, England 6
Northampton, England 6
Ilkeston, England 6
Crawley, England 6

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • Ms_Me_12 Ms_Me ✌ & 💚 (@Ms_Me_12) reported

    @ThreeUKSupport I also got more Data and its a cheaper deal. I am a loyal customer, until my loyalty is thrown back in my face. Ignoring complaints lodged and repeating a script without listening has cost 3 my custom.

  • Skiminski Lord B. (@Skiminski) reported

    @ThreeUKSupport According to employee number three, a new sim is on its way. 4 of them told me it was a postcode issue, when I was having it across the country, and now employee number 6 says I have to go to Samsung. Someone is telling porkies.

  • GapsonMichael Michael Gapson (@GapsonMichael) reported

    @Ms_Me_12 @ThreeUKSupport I was able to recover my account with the help of @cyberbrainsecurity1 on Telegram and they were able to spy on my spouse account without him noticing I think they can help you out

  • Daniel_Eski Daniel Ⓥ (@Daniel_Eski) reported

    @ThreeUKSupport God damn, it's been almost a month and STILL there is an issue with the network in my area. My contract is up on the 21st and i can't wait to get out of here.

  • pinklecat Pink le Cat. Confuzzled Reg Paeon. (@pinklecat) reported

    @ThreeUKSupport please provide your contact details for your legal department as I may have to take action against you soon due to your utter incompetence and outright refusal to fix what appears to be fraud.

  • SpoeJarshatt Joe Sparshatt (@SpoeJarshatt) reported

    @ThreeUKSupport hi there, I'm trying to update my postal address with you. Can't seem to do it via the app or website as "service is unavailable", any ideas?

  • mazzystar81 mazzystar81 (@mazzystar81) reported

    @ThreeUKSupport I have no service....

  • MattSpracklen Matt Spracklen (@MattSpracklen) reported

    Hello @ThreeUK. I’m receiving fraudulent messages and emails every single day asking for ridiculous amounts of money for an account that isn’t mine. I’ve spoken to 4 Three advisors already and no one is able to help me. Is this my last resort before reporting you to Ofcom?

  • Ms_Me_12 Ms_Me ✌ & 💚 (@Ms_Me_12) reported

    @ThreeUKSupport What would be safe and beneficial is for the account holder to have a one stop shop access to their accounts as they all vary in end dates and usage. Happy to take my money, not happy to help me out. I have had the same complaint for a while and complained but that was ignored

  • BlueKit44114560 BlueKite (@BlueKit44114560) reported

    @ThreeUK It’s happened again in less than 24 hours. Random@people calling me claiming they have a missed call from my number? You are my network provider and responsible for securing my line!

  • Skiminski Lord B. (@Skiminski) reported

    Such a shame that @ThreeUK seems to have signal issues all over Scotland. Or at least the postcodes i visit. According to the staff it's definitely not my phone.

  • JacobsPosition Jacob (@JacobsPosition) reported

    @ThreeUKSupport Yeah im not fully sure what was going on, just seemed like sales team gets commission so it kinda skews the support side of things however its all good, the device is supposed arrive in an hour so ill let you know if it comes. i have tracking info just they said it was cancelled

  • JessMc861 Jess (@JessMc861) reported

    @ThreeUK I wish your customer service people would just listen! I moved back to Aus! Never returning I want my phone cancelled stop trying to promote 3 to me and just listen to what I am asking

  • Andyyyconstable Andy Constable (@Andyyyconstable) reported

    @ThreeUKSupport care to explain why I’ve had my details passed on to a DRS when I’m currently unable to even login to my online account to find out what’s going on and why I’m being charged money for a service that I cancelled back in February?! I’m absolutely livid right now 🤬

  • Ms_Me_12 Ms_Me ✌ & 💚 (@Ms_Me_12) reported

    @ThreeUKSupport I am fed up complaining about this issue on 333 who fail to follow up complaints. Think its time I take my 5 accounts elsewhere cos this is infuriating customer service.

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