3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 132
London, England 67
Glasgow, Scotland 34
Bristol, England 31
Manchester, England 29
City of Westminster, England 18
Birmingham, England 14
Dublin, Leinster 13
Cardiff, Wales 11
Portsmouth, England 10
Woodside, England 10
Bradford, England 9
Nottingham, England 8
Hackney, England 8
Southampton, England 8
Croydon, England 7
Hammersmith, England 7
Sheffield, England 6
Middlesbrough, England 6
Newham, England 6
Southwark, England 6
Peterborough, England 6
Coventry, England 6
Leeds, England 6
City of London, England 5
Batley, England 5
Fareham, England 5
Liverpool, England 5
Newcastle upon Tyne, England 5
Paddington, England 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • dmnathan Dan Nathan (@dmnathan) reported

    @ThreeUKSupport I’m doing that. They are no help at all!

  • margerybargery Margery Clewer (@margerybargery) reported

    @ThreeUKSupport Thank you for your response Rhiannon. I am trying to do a top up using a voucher and it says this service is unavailable because of maintenance work. It is still unavailable this morning. I am not impressed.

  • Jaaa32519102 Dr Gay (@Jaaa32519102) reported

    @ThreeUKSupport @irwinmitchell I've also been a Three customer for literally more than half of my entire life. And I'm seriously looking to move BOTH of my numbers to Tesco Mobile because of this.

  • SealVille lnɐԀ (@SealVille) reported

    @ThreeUKSupport Nothing done. They just do not seem to understand that the store would not hand over to me the 2 phones from 2 separate orders. This has been going on since May. For example, yesterday i explained that i never had the phones and their reply was "so have you sent the device back?"

  • SealVille lnɐԀ (@SealVille) reported

    @ThreeUKSupport therefore an error on Three's side. I tried to explain what happened before and I was told that they would still not let me have it again and that they would again send it back and I would not be charged. This was quite a lengthy conversation were I found that the customer

  • SealVille lnɐԀ (@SealVille) reported

    @ThreeUKSupport @oIiviarl ordered phone to collect from store, would not give to me as confusion over my name. Told to reorder but same problem. Still getting emails for payments for phone i never had. Tried talking to Three by phone, chat, complaint form but do not get I never had them.

  • fintanbear Andy N (@fintanbear) reported

    @ThreeUKSupport That’s one of the problems. I got everything sorted on Saturday with new password, but today we couldn’t log in so we went down the forgotten password route and things just got worse. Text codes are not arriving, and once a password is changed, it’s not accepted.

  • dmason197 Dean Mason (@dmason197) reported

    @ThreeUKSupport So when will u be making the necessary improvements here? I'm having issues with weak and fluctuating network coverage in PO8 9UF. Slow broadband speeds and buffering on YouTube and BBC iPlayer on the Samsung Galaxy S22 Ultra 5G 😭😭😭😭

  • davidjs_uk David John Smailes (@davidjs_uk) reported

    @ThreeUKSupport Looks like it’s fixed now thanks. I was getting ‘There’s a problem’ but I managed to get it up and running about an hour later.

  • escapar101 Asa (@escapar101) reported

    @ThreeUKSupport Hayley, your missing the point, I’ve been a customer for 15 years, surely that rule shouldn’t apply here, and I certainly was never made aware of this, which is odd considering I spend a quarter of the year overseas _ which you would have obviously seen that when 👀 at my account

  • V86042738 V (@V86042738) reported

    @virginmedia hi. Seems your WiFi has zero speed now in the underground even off peak. Is it because your equipment is slow? @ThreeUK connection works on LU. Maybe you have stopped supporting three mobiles on VM WiFi but no one told us? Either way it doesn’t work

  • 1Pebo Peter Boros (@1Pebo) reported

    @ThreeUKSupport No Its the mobile broadband reward sim you were selling in February. Its not working and Three are not fixing it or providing a substitute. Disgusting customer service and big company 'don't care can't be bothered' attitude to customers #bbcwatchdog #roguetraders #ripoffbritain

  • dmnathan Dan Nathan (@dmnathan) reported

    @ThreeUKSupport No help?

  • theayupduck Mark Toon (@theayupduck) reported

    I have to say, @ThreeUK is without a doubt the worst network I've ever used. Just spent three days in London and was unable to get a signal 90% of the time, ditto during the train journey home. My wife's @EE signal has been perfect all weekend. Absolute waste of time.

  • ArronHirst Arron Hirst (@ArronHirst) reported

    Just been told by @ThreeUK to turn off my 4G and resort to 3G for 7 DAYS. Apparently there’s an issue with a mast on someone’s land and they need permission to go and fix it. :(

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