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3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities worldwide where 3 (Three) users have reported problems and outages. If you are having an issue with 3 (Three), make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Birmingham, England 33
Batley, England 2
Taunton, England 2
Coventry, England 6
Sittingbourne, England 1
Preston, England 4
Edinburgh, Scotland 63
Stafford, England 2
Southall, England 4
Dunfermline, Scotland 4
Dublin, Leinster 13
Wolverhampton, England 6
Sutton, England 1
London, England 78
Portsmouth, England 28
Liverpool, England 17
Leeds, England 7
Petersfield, England 1
City of Westminster, England 12
Glasgow, Scotland 23
Bristol, England 25
Pontypridd, Wales 3
Dagenham, England 2
Caerphilly, Wales 1
Sheffield, England 8
Blackburn, England 4
Royal Leamington Spa, England 1
Shefford, England 1
Middlesbrough, England 7
Stockton-on-Tees, England 2
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • DjGiggsy
    Giggsy (@DjGiggsy) reported

    Hey @threeuk, since you’ve teamed up with @Vodafone I thought my service would improve. If anything I get worse signal in places than I did before! What’s going on? Been a customer of yours since 2006, seriously looking at other options right now.

  • UKBeautyOnline
    UK Beauty Online (@UKBeautyOnline) reported

    @ThreeUK no 5g for nearly 2 wks in our area, despite living 20m from a mast. Whole area affected, but you continue to deny there is a problem. It is now impossuble to WFH as the service is so poor, and £4.60 compensation. Lost the will to live with your terrible customer service

  • caedmon_m
    Caedmon Mullin (@caedmon_m) reported

    Hey @ThreeUK you've suspended my child's phone account, I need to contact them, your support lines are down and your AI chat has just given me a link to a dedicated bereavement support page. Are you ******* kidding me?

  • AdamPurdie
    Adam Purdie (@AdamPurdie) reported

    @ThreeUKSupport is there anyway to stop the incessant calls about my upcoming contract renewal? This is daily and bordering on harassment now. I told your service advisor I will switch providers if this does not stop, same for my wife and daughter.

  • TraceyJCarr
    Tracey Carr (@TraceyJCarr) reported

    @ThreeUK I’ve been a customer for more than a decade. I’ve tried to upgrade several times and you make it as hard as possible. Yesterday you cancelled an order after contract signature and order number. Today I cancelled my direct debit

  • Jonny_Milmer
    Jonny_Milmer (@Jonny_Milmer) reported

    What on earth is going on with @ThreeUK in East London. Absolutely dreadful service. Has been awful for weeks now. Time to swap to EE I think.

  • deligatedgeek
    mark (@deligatedgeek) reported

    I ask @ThreeUK about failing over to @VodafoneUK as they advertise and they said it will take years for this to happen. They advised me to get a PAC and go to another supplier. @Ofcom are three obliged to fix faults of their own network?

  • ewa_swital16945
    ES (@ewa_swital16945) reported

    @ThreeUK I have been scammed through 3 Pay and Three withdrew money my account knowing about the fraud. I keep reporting the fraud to your customer services and nothing has been done to address it.

  • Jonesy3937
    andrew (@Jonesy3937) reported

    @ThreeUKSupport are there any problems in the Newport area? My daughter's I phone isn't connecting

  • rafthemaster
    Richard Frame (@rafthemaster) reported

    What the hell @VodafoneUK no service for an hour and your team don’t have a clue, no @ThreeUK hand over either

  • sussex_henry
    Henry Haw Haw (@sussex_henry) reported

    NEVER enter into a contract with @ThreeUK. Happy to share how they do not adhere to their own returns policy!

  • yorkie1980
    clive york (@yorkie1980) reported

    @ThreeUKSupport can you please explain why your signal is rubbish in TN33 0XX it was so good but now it’s awful. I pay for a service. If you can’t deliver I will cancel my contract and go elsewhere

  • MalfoyOrme83
    Malfoy Orme (@MalfoyOrme83) reported

    @ThreeUK I have had nothing but issues with my new phone. So I have returned it to the shop as I don’t want the same phone. Now I am having issues getting a new phone because you haven’t reversed the account and the credit check has failed. I am one unhappy customer.

  • woodenscot
    Graeme (@woodenscot) reported

    .@ThreeUKSupport is there any chance you could make your network work in the centre of Edinburgh. It is appallingly bad and has been for a very long time. I was hoping your Vodafone merger was fixing it but seems not.

  • SOAMER
    Sir Richard B-H-Soame 13th BT (@SOAMER) reported

    For **** sake @smartymoblie get your system fixed we now have no phone or internet @threeuk pull your socks up this is downright disgusting we had 10meg 18 months ago now nothing

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