3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 155
London, England 42
Bristol, England 21
Dunfermline, Scotland 16
Dublin, Leinster 15
Glasgow, Scotland 13
Manchester, England 12
City of Westminster, England 8
Portsmouth, England 8
Hackney, England 7
Southampton, England 6
Birmingham, England 6
Middlesbrough, England 4
Cardiff, Wales 4
Hammersmith, England 4
Belfast, Northern Ireland 4
City of London, England 4
Croydon, England 4
Normanton, England 3
Blackburn, England 3
Newham, England 3
South Benfleet, England 3
Peterborough, England 3
Northampton, England 3
Bradford, England 2
Batley, England 2
Luton, England 2
Stafford, England 2
Newport, Wales 2
Halifax, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • dothefunkgibbon ArtVandaley (@dothefunkgibbon) reported

    @ThreeUK @O2 @VodafoneUK Not interested , no longer a customer since you decided to charge 10p for a text .

  • FlappyBerk King (DeDeDe) (@FlappyBerk) reported

    @ThreeUKSupport Been on "emergency calls only" since yesterday. Tried all the troubleshooting (reseating SIM, aeroplane mode, resetting network settings etc.) but no luck. Website only gives phone number to ring for network problems, no live chat, can't ring because network down.

  • LXHUGHESX Lois Hughes (@LXHUGHESX) reported

    @ThreeUKSupport If you had staff members that were properly trained and did what they promised their customers they’d do - there would be no issue. I’m very annoyed and when trying to go through to complaints I was on hold for over 30 mins. Not acceptable.

  • RSJones91 Rhys Jones (@RSJones91) reported

    @ThreeUKSupport Why does it take over a week to get my pac code from you? Each time I phone you all your staff say is we'll call you in 48 hours and then you don't bother supplying my pac code. It's because of complete failures of service like this that I'm trying to leave you.

  • P1Photography paulo (@P1Photography) reported

    @ThreeUK @O2 @VodafoneUK As your sharing with Vodafone... And being both a Vodafone and 3 customer do we get a discount.

  • cadhalgh JJCG (@cadhalgh) reported from Ampthill, England

    @ThreeUK @ThreeUKSupport what is going in in MK452, we have been without meaningful signal since the weekend. A double whammy when you rely on the network for mobile phones and broadband! Please can I get an update as your website offers k timescale.

  • pippawhybourne Pippa Whybourne (@pippawhybourne) reported

    @ThreeUKSupport any network outages in rg8?

  • LXHUGHESX Lois Hughes (@LXHUGHESX) reported

    @ThreeUKSupport I have been in limbo of not telling anyone my new number incase it went back to my old number and confuse my contacts. Totally inconvenient and I will be making a formal written complaint. In the mean time, I’m going to advise everyone against 3 mobile

  • dounowhoiam Dan Simpson (@dounowhoiam) reported

    @ThreeUKSupport I was passing by and stopped getting Internet access. There seems to be an awful lot of issues with 4G in the Manchester area. Another point of issue is M15 6PB, where it's needed to track buses.

  • JCunninghamMCR James Cunningham (@JCunninghamMCR) reported

    @ThreeUKSupport No... I added a bundle when the WiFi wasn’t working at my work in November but I’m at home now on furlough so need it nor’easter to be paying for it... tried in December and again in January and it won’t cancel... please help!

  • LXHUGHESX Lois Hughes (@LXHUGHESX) reported

    @ThreeUKSupport (2) he explained all I had to do was when my contract came to an end, and swap the numbers over. So that is what I did, turned out when I took the new contract out with the adviser he put down my date of birth wrong.

  • lenaCarmen Lena Mckoy (@lenaCarmen) reported

    @ThreeUK Can someone actually help their customers!!!

  • laurawalsh95 Laura Walsh (@laurawalsh95) reported

    @ThreeUKSupport I keep getting calls on my landline from you, neither myself or partner have a 3 contract. Googled the number and it appears to be a genuine call. Can’t contact you via online chat as don’t have an account can someone help?

  • briwhitts Bri (@briwhitts) reported

    @ThreeUK @dpdparcelwizard Not giving up till someone contacts me back. @ThreeUK your customer services are rubish. Not sure any of you know how to do your jobs no one understands what theyre doing

  • briwhitts Bri (@briwhitts) reported

    @ThreeUK @dpdparcelwizard need my parcel today. Sort your **** out

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