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3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities worldwide where 3 (Three) users have reported problems and outages. If you are having an issue with 3 (Three), make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Stafford, England 2
Southall, England 4
Edinburgh, Scotland 62
Dunfermline, Scotland 4
Dublin, Leinster 13
Wolverhampton, England 6
Sutton, England 1
London, England 79
Portsmouth, England 28
Liverpool, England 17
Leeds, England 7
Petersfield, England 1
City of Westminster, England 12
Glasgow, Scotland 25
Bristol, England 26
Pontypridd, Wales 3
Dagenham, England 2
Caerphilly, Wales 1
Sheffield, England 8
Birmingham, England 33
Blackburn, England 4
Royal Leamington Spa, England 1
Coventry, England 5
Shefford, England 1
Middlesbrough, England 7
Stockton-on-Tees, England 2
Winchester, England 1
Hitchin, England 1
Poplar, England 3
Islington, England 7
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • lobs30
    lee calds (@lobs30) reported

    @ThreeUKSupport why am I being contacted by a company called credit solutions saying I owe them £800 from a past three account when I never had a contract with three,tried getting help from your website which is quite frankly a load of **** and no use at all

  • onerealbeanie
    onerealbeanie (@onerealbeanie) reported

    @ThreeUK I live in County Durham. CS on 333 told me that there is a long standing issue in my area that Three can't fix due to "network limitations". Why do you sell services to County Durham residents when you refuse to fix issues, take ownership and provide explanations?

  • Jakson_DJ_
    Jakson (@Jakson_DJ_) reported

    @ThreeUKSupport I’m currently in Thailand and my three sim has stopped working. I can’t receive any messages. When I go to login on my online account it wants me to give an access code sent via text. Is there an option to gain access to my account via Email/password only

  • stevehunter6
    steve hunter (@stevehunter6) reported

    @ThreeUKSupport 4 calls in last 30 mins and getting nowhere. Nice of the call centre technician to find it's easier to put the phone down than help😡😡

  • bjornivart
    Bjørn Ivar Teigen Monclair (@bjornivart) reported

    Tried this today! When it works its great. Login experience needs some work, I had to log in 3 times on an 11 hour flight, but I'm sure that'll get sorted. @ThreeUK @Starlink

  • chrisbignell
    Chris Bignell (@chrisbignell) reported

    Three (@ThreeUK) absolutely the worst customer service I've experienced. Just cut me off on business chat, previously useless in store and online. Constantly promised calls that do not materialize. Absolute joke...

  • televisiondavid
    Television David (@televisiondavid) reported

    Anyone else having problems with the Three+ app? @ThreeUK @ThreeUKSupport Login failures on the app and browser. Both biometric and direct input.

  • SOAMER
    Sir Richard B-H-Soame 13th BT (@SOAMER) reported

    For **** sake @smartymoblie get your system fixed we now have no phone or internet @threeuk pull your socks up this is downright disgusting we had 10meg 18 months ago now nothing

  • Legmo_2
    Legmo2 (@Legmo_2) reported

    @ThreeUKSupport - Hello! Ever since Vodafone and Three have merged my signal at home went from 250-300mbps download to 3-4mbps. It only goes back up when I turn my phone to airplane mode on for a few minutes and then back off. Any help would be much appreciated!

  • sussex_henry
    Henry Haw Haw (@sussex_henry) reported

    NEVER enter into a contract with @ThreeUK. Happy to share how they do not adhere to their own returns policy!

  • grahampaterson9
    graham paterson (@grahampaterson9) reported

    @ThreeUK yet again i am having to contact you and i am no longer a customer of yours ! I have yet again had an email sent saying i am due money for an account that is closed. Can you sort this as i do not want this affecting my credit, if it does my lawyer will be in touch next

  • TheAsylumDr
    The Asylum Doctor (@TheAsylumDr) reported

    @ThreeUK I was verbally abused today at the Angel store by the manager "Wandy" and her henchman, told to **** off and get out the store after i placed an online order and went in to collect after receiving confirmation, only to be told to get ******** out!

  • kocichichot
    Alice in the Cities (@kocichichot) reported

    @ThreeUK Can you please check why click on "reset your password" does not send email with reset link? I spoke with your customer service earlier today and the email address is current - meanwhile I have no means of accessing my account. TIA.

  • sthelens101
    Ben Jones (@sthelens101) reported

    @ThreeUKSupport can you dm me as I’m having issue transferring my eSIM to a device as I can’t get past your mfa on the website as it only sends a code to my mobile number

  • MarkJohnpotter
    Mark 💙🤍 🇪🇺 🌈 (@MarkJohnpotter) reported

    Many thanks to the hopeless @ThreeUKSupport for waking me up despite clear instructions not to call me before 1pm clearly they didn’t listen to a word I said. No idea of customer service.

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