3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

• Aamer Khan (@Amz__k) reported 4 seconds ago

  @ThreeUKSupport And still I do not have my phone. I have paid the upfront cost and paid three months towards a contract for a phone I do not have. I wonder how Three will remedy this situation? Do you really care about your customers? Let’s see. Customer for over 10 years.

• Simona (@ladysmanca) reported 38 seconds ago

  @ThreeUK abroad and need to speak to an advisor over the phone. Have been given a number and options 4,3,4,1 on a chat but they are not correct! You really need to sort customer service! How can I speak to someone?

• Chloe Arnold (@ChloeLouHull) reported 6 minutes ago

  @ThreeUKSupport ..selves for 13 months and have never had decent internet, I missed a friends funeral via video link because my internet was so bad. I'm currently shielding and am relying on my phone internet, and I'm getting nothing. Over a year of paying yourselves for a service I barely get..

• Lena Mckoy (@lenaCarmen) reported 7 minutes ago

  @ThreeUK Can someone help with a order issue

• Chloe Arnold (@ChloeLouHull) reported 10 minutes ago

  @ThreeUKSupport From day one, I've asked for my DD to come out on the 1st or 2nd, 4 times, 3 took it out on the 24th, which took me overdrawn. I've had little to no internet signal since day one. I've been on the phone for hours with your customer services and gotten nowhere. I've been with your

• A Little Bit Longer 💔 (@AnnCarters) reported 13 minutes ago

  @ThreeUKSupport No, because I have no way to do it. I got an email from you telling me you’re processing my order, but for some reason the rep insists that there’s no such order! According to her I have to start a new order which is literally what your site said NOT to do. She won’t help!

• Andrew Falconer 💙 #FundtheBBC #FundtheNHS (@agfalconer) reported 14 minutes ago

  @ThreeUK we have planned network outage. I cannot do any work. I've had to leave the area to send this. Can you confirm you'll cover cost of temporary SIM from another provider?

• Vitor (@HSkilgannon) reported 14 minutes ago

  @ThreeUKSupport I've already done that yesterday. Their solution? To use my neighbors address and request Royal mail to diverge the delivery to me. No thank you....

• John Owens (@JohnOwens86) reported 15 minutes ago

  @ThreeUKSupport hi there I am based in se15 3tq. We have had good 5g service for the 2 months but the last few days have been very bad. Can you let us know why, and when it night improve? Thanks

• vanessa tooth (@vanessatooth1) reported 18 minutes ago

  @ThreeUKSupport Nothing posted, was advised it would be emailed within 4 hrs. I've called 5 times over 2 weeks and every time I'm promised it will be emailed and still nothing... I was made to believe it would come with phone. No further ahead no emailed proof. Can you help?

• Pete Cleverley 💙 #RemainersWereRight #FBPE (@PeteRumour) reported 19 minutes ago

  @ThreeUK I have a problem with my "20+ 5G. I cannot find anywhere to get this sorted online. Tried the website and it just says "that didn't work". It is the charging port that seems to be the problem, like many others have had! What can I do?

• King (DeDeDe) (@FlappyBerk) reported 20 minutes ago

  @ThreeUKSupport Your network check page doesn't say an issue is in the area. I managed to call 333 using WiFi calling, spoke to someone then heard a mobile ringing on his end and he hung up (I guess his personal call was more important then helping me). Can you set up a live chat please?

• andy musgrave (@mvsgrave) reported 23 minutes ago

  @ThreeUKSupport 4G/5G broadband has been patchy for a couple of weeks in SE15 - constant drop outs - any eta on a fix?

• Lois Hughes (@LXHUGHESX) reported 24 minutes ago

  @ThreeUKSupport (2) he explained all I had to do was when my contract came to an end, and swap the numbers over. So that is what I did, turned out when I took the new contract out with the adviser he put down my date of birth wrong.

• King (DeDeDe) (@FlappyBerk) reported 25 minutes ago

  @ThreeUKSupport Never missed a payment (last direct debit went out today). Can't test other areas because lockdown, but have no calls or texts at home where I used to have a slow but stable signal. Can we live chat please, website just suggests calling 333 for network issues but I can't make any

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