3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 102
London, England 80
Bristol, England 42
Manchester, England 38
Glasgow, Scotland 23
Birmingham, England 18
Cardiff, Wales 16
Hackney, England 16
Croydon, England 15
City of Westminster, England 14
Dublin, Leinster 13
Southampton, England 12
Portsmouth, England 12
Nottingham, England 11
Leeds, England 9
Newham, England 8
Sheffield, England 8
Southwark, England 8
Bradford, England 8
City of London, England 7
Batley, England 7
Hammersmith, England 7
Crawley, England 6
Woking, England 5
Peterborough, England 5
Liverpool, England 5
Paddington, England 5
Northampton, England 5
Fareham, England 5
Newcastle upon Tyne, England 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • evansrick_ rick evans (@evansrick_) reported

    @ThreeUKSupport The service on the phone yesterday was so awful I just want to be done with Three. I was flat out lied two twice.

  • Desmondbarr8 Des barr (@Desmondbarr8) reported

    @ThreeUK Might sound a good deal,but the speed is total crap here in Fermanagh.Stick with the winners O2

  • evansrick_ rick evans (@evansrick_) reported

    @ThreeUKSupport WTF, that is a total misrepresentation. I am in the same council. And that still doesn't change what I was told that the service agreement could be altered if 5G wasn't available in my new area. That is what your online sales rep told me. Check your records.

  • evansrick_ rick evans (@evansrick_) reported

    @ThreeUKSupport This is unacceptable. I just showed you a screenshot from an email from Three "contracts offer flexibility to match your lifestyle". Please tell me who at head office I can contact. I have been treated like an enemy rather than a customer by 3 different support staff.

  • evansrick_ rick evans (@evansrick_) reported

    @ThreeUKSupport That's not what the Three salesperson said when I signed up. It is incredibly unfair to charge a customer for a service they can't receive when they didn't even move out of the council. This is the second time I've had Three salespeople offer something to get me to sign up...

  • Biddi_babs mini_mum (@Biddi_babs) reported

    @ThreeUKSupport Apparently sum1 has been in touch with him & admitted it's 3's fault not his. So 2 yrs of it affecting his credit rating & all he gets is an "ooops my bad".

  • evansrick_ rick evans (@evansrick_) reported

    @ThreeUKSupport I've been lied by a sales rep of Three to get me to sign up, then mislead by the email copy when I signed up offering flexibility of contract, lied to that support managers don't exist and then they do, but don't call as promised. This is not how customers should be treated.

  • dancingstarlisa Lisa (@dancingstarlisa) reported

    @ThreeUKSupport It was requested by three according to DPD. It wasn't even attempted. Now stick at my local depot but no one at three wants to help! I just get hit with you don't have an account... I know.. I'm a new customer...

  • StarlightMcKenz StarlightMcKenzie 💙 (@StarlightMcKenz) reported

    @bulgarianhols @ThreeUK I don't. I cancelled my contract but they refuse to give me any evidence that I cancelled my contract or an email address to write to to cancel my contract. They said they will send a bag for me to return my upgrade (arrived not working) but I don't believe that either.

  • DonnaMarieMc72 donna mcbride (@DonnaMarieMc72) reported

    @ThreeUK what's happening with the signal. It has been so so poor lately. Today I'm not receiving any texts but can send and receive on what's apps.

  • evansrick_ rick evans (@evansrick_) reported

    @ThreeUKSupport Only for it to not be enforceable. I absolutely would not have signed a contract if I knew I would have to have for a service that can't be delivered. That's a pretty awful way to treat customers. I'd like contact information for someone at your head office.

  • HereTooComplain D I (@HereTooComplain) reported

    @ThreeUK Feels like im 13 years in the past trying to buffer a film again. Your network is dead. Absolutely dead network with hardly any coverage. Never know a company where its net dont work until i went with three

  • evansrick_ rick evans (@evansrick_) reported

    @ThreeUKSupport Please connect with a manager who can address my issue. I was told online I had to call, on the call they said bc I signed up online I couldn't get support, then there was no manager to speak to then magically there was but the manager didn't call as promised.

  • Becksmithy Becky (@Becksmithy) reported

    @ThreeUK workers tell you lies and have the worst customer service I’ve ever experienced! Get me back to EE when my contract finishes!

  • dancingstarlisa Lisa (@dancingstarlisa) reported

    @ThreeUKSupport I've done this twice... ZERO help as we just go round in circles!

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