3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 124
London, England 64
Bristol, England 34
Glasgow, Scotland 31
Manchester, England 28
City of Westminster, England 16
Birmingham, England 14
Dublin, Leinster 13
Cardiff, Wales 12
Portsmouth, England 11
Woodside, England 10
Nottingham, England 9
Bradford, England 9
Southampton, England 8
Croydon, England 8
Hackney, England 8
Sheffield, England 7
Hammersmith, England 7
Newham, England 6
Peterborough, England 6
Coventry, England 6
Leeds, England 6
Middlesbrough, England 5
Batley, England 5
Southwark, England 5
Fareham, England 5
Liverpool, England 5
Newcastle upon Tyne, England 5
Leicester, England 4
City of London, England 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • EmeraldHitman James Tumilty (@EmeraldHitman) reported

    @ThreeUKSupport Samsung Galaxy s20 FE 4g. On site for £30/m £29 upfront vs my offer of £32/m £0 upfront. Worse off by £19 across contract ((2x24)-29). Small amount, but its about the principle. Not exactly making a customer feel valued.

  • kucfti Kucfti (@kucfti) reported

    @ThreeUKSupport Saturday is no good to me. I'll be leaving. Your service is **** @ThreeUKSupport

  • SueH1608 Sue (@SueH1608) reported

    @ThreeUK @TheRealAC3 @ChelseaFC Can he fix the poor signal?

  • RyanGraham984 Ryan Graham (@RyanGraham984) reported

    @ThreeUKSupport the service is garbage again, 3rd time in as many weeks there is a problem being work on a mast. Service has been terrible all month. Not what I pay for— is it time to go with someone else? I’m not paying for this garbage every month.

  • youngy9887 James Youngman (@youngy9887) reported

    @ThreeUKSupport It's been all over the county so far. I'm currently sat in the hotel. It's showing 3 bars of 4G signal but struggling to even load a tweet...

  • kucfti Kucfti (@kucfti) reported

    @ThreeUKSupport It's now 5pm. Why is your internet down? It's absolutely fine 500yds up the road. This service is utter crap. Sort it out ffs

  • NinaRogat Nina Rogat (@NinaRogat) reported

    @ThreeUKSupport its been 8 days with minimal mobile broadband over my three provided hub..when will this issue be resolved. #cantworklikethis

  • rhyspatten_ r h y s (@rhyspatten_) reported

    @ThreeUKSupport changed my billing date and now i'm being charged twice a month. can you fix this?

  • zeitgeistlondon Brent A. Martin (@zeitgeistlondon) reported from Paddington, England

    @PositiveLad @ThreeUKSupport I think @Ofcom needs to look at Three on this point. Three know there is a problem yet they continue to sell it. I'll look into drafting something.

  • SparxnSpyro Sophie (@SparxnSpyro) reported

    @ThreeUKSupport I seem to be getting billed twice a month, when I should only be billed once? The app never works for me, and I can't get to a store any time soon 😬 Please could you help me?

  • EmeraldHitman James Tumilty (@EmeraldHitman) reported

    @ThreeUKSupport I have cancelled an upgrade because the same phone and contract was being offered cheaper on your own website. When I rang to to query this was told I could cancel the upgrade. No attempt to make good made. Told I *might* get a better offer if I ring back on Monday

  • EmeraldHitman James Tumilty (@EmeraldHitman) reported

    Looks like @ThreeUK don't value existing customers. Worst attempt to upgrade I have ever experienced. Looks like it is time to look for a new provider.

  • kathyhall2869 Kathy Hall (@kathyhall2869) reported

    @ThreeUKSupport Hi, all 3 members of my household are having the issue. MIL also having the issue, if she needs to make a call she has to go outside of the house now. Only happening since the@mast has been moved. That postcode is TS17 9DQ

  • NorthernMan1990 Andrew (@NorthernMan1990) reported

    @ThreeUK @Samsung That looks absolutely ****! Looks like Nintendo DS

  • PositiveLad Tom PositiveLad (@PositiveLad) reported

    @zeitgeistlondon @ThreeUKSupport @Ofcom I’d be happy to sign on to it if they don’t acknowledge the issue in the next week or so.

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