3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 123
London, England 46
Liverpool, England 29
Bristol, England 29
Manchester, England 18
Dublin, Leinster 17
Glasgow, Scotland 16
Dunfermline, Scotland 15
Portsmouth, England 11
Woodside, England 10
Southall, England 9
Birmingham, England 9
City of Westminster, England 8
Hackney, England 8
Southampton, England 7
City of London, England 6
Coventry, England 5
Hammersmith, England 5
Peterborough, England 4
Newcastle upon Tyne, England 4
Middlesbrough, England 4
Northampton, England 4
Croydon, England 4
Belfast, Northern Ireland 4
Ealing, England 3
Halifax, England 3
Fulham, England 3
Normanton, England 3
Blackburn, England 3
Cardiff, Wales 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • denyerec Denyer (@denyerec) reported

    Good grief, @SMARTYMobileUK / @ThreeUK - switched to you this week and have never had worse issues with reception in and around Leicestershire :/

  • gGuinnessnut Bhoyalways1 (@gGuinnessnut) reported from Glasgow, Scotland

    @ThreeUK Best value, worst network, rural areas are shite, can get better signal with a pay-as-you-go o2 nokia3210

  • www_adammachin www_adammachin (@www_adammachin) reported

    Third time lucky, @ThreeUKSupport I keep getting an automated message saying "This is a special announcement, you can no longer dial 153 from your Three handset. Please redial using 118 313 to connect to the Three international directory service. Cannot dial out. :(

  • plutostheory Hay o🌙🎑 (@plutostheory) reported

    @ThreeUKSupport I’m just letting you know I’ll be leaving you… you’re internet is the worst.

  • Drew_Hyndman Drew Hyndman 🧏🏼‍♂️ (@Drew_Hyndman) reported

    @ThreeUKSupport It’s the Huawei 5G one and issues on every device. Mobiles sometimes work but PlayStation and PC don’t for Netflix. Getting a network error code.

  • RougvieL Mrs R (@RougvieL) reported

    @ThreeUK appalled at the level of customer service I received from multiple sales assistants today. I can’t believe having been a customer for 14 years I am being penalised to now pay for International Roaming for upgrading my contract!! 😤😩

  • 3ysmike Mike Battersby (@3ysmike) reported

    @ThreeUK completely appalling service from 3. Bought an unlimited data add on. Can’t speak to anyone. Chat not working and still they want to charge £2 per day! They’ve made it impossible to talk to anyone. Beware roaming!

  • PastyConsumer Sam Richard (@PastyConsumer) reported

    @ThreeUKSupport can someone help me out? In Australia, bought the £5 roam add-on and roaming etc is turned on. It still says "pending" in the app and I can't make calls/texts and can't access any data services 😬😩

  • KieronR94 Kieron Rutherford (@KieronR94) reported

    @ThreeUKSupport Initially it was being sent to store for collection, then it was changed to home delivery, now dpd have the parcel and are returning to your depot rather than my house?? There are multiple issues with the delivery but no issue taking my first payment today.

  • iD_Mobile_UK iD Mobile (@iD_Mobile_UK) reported

    @jerryduk @ThreeUK @SMARTYMobileUK Hi, have you tried manually inputting network details? - Tom

  • ChaffaSte Ste (@ChaffaSte) reported

    @ThreeUKSupport Yeah. Not good enough. Smarty (owned by three) would give me eu roaming on a rolling contract today. I didn’t expect much by raising my grievance and it looks like I have got nothing. Instead my whole family shall be moving away from three as soon as we can and shall never return

  • McDoughnut2 McDoughnut (@McDoughnut2) reported

    @ThreeUKSupport phone keeps going to emergency calls only and mobile data is very slow (5g area near Edinburgh). Know it's not the phone as dual sum (O2) is working fine. Maybe a SIM problem? How can I get a reacement SIM please?

  • 3ysmike Mike Battersby (@3ysmike) reported

    @ThreeUKSupport I’ve been a customer with 3 phones for about 10 years!

  • KieronR94 Kieron Rutherford (@KieronR94) reported

    @ThreeUKSupport I was advised to log an official complaint in your store, which I have done, and await 7 days when someone will contact me with an update. So I have no idea when to expect my item to be honest.

  • DerekBrice3 Derek Brice (@DerekBrice3) reported

    @ThreeUKSupport on my3 I am unable to access my data credit. My sim is a pre loaded 24gb. Can you help? My 3 app can only access my phone.

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