3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 106
London, England 95
Bristol, England 53
Birmingham, England 32
Manchester, England 31
Cardiff, Wales 23
Glasgow, Scotland 23
Dublin, Leinster 17
Hackney, England 16
Portsmouth, England 15
Newham, England 15
Croydon, England 13
City of Westminster, England 12
Nottingham, England 11
Bradford, England 9
Sheffield, England 8
City of London, England 8
Liverpool, England 8
Southwark, England 8
Batley, England 8
Southampton, England 8
Crawley, England 7
Middlesbrough, England 7
Hammersmith, England 7
Leicester, England 7
Peterborough, England 7
Leeds, England 7
Islington, England 6
Normanton, England 6
Woking, England 6

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • livviandersonnn liv (@livviandersonnn) reported

    @ThreeUKSupport Hi Ali, it wasn’t insured for theft no. The contract between us was cancelled but the direct debit wasn’t and I’ve continued to be charged for 18 months. I have already spoken to your customer services team and no one could help. Can you DM me about my options please?

  • EluznTV Brad - Eluzn (@EluznTV) reported

    @FernScottt @DaisyLouMason O2 are as bad as @ThreeUK. When I can upgrade I'll be going to EE.

  • FernScottt Fern 🖤 (@FernScottt) reported

    @DaisyLouMason @EluznTV @ThreeUK This is all because I am looking to change my deal to a cheaper one and keep my phone (I’ve been paying £60+ for the last 2 years) guarantee if I had been ‘upgrading’ to a more expensive plan/phone I wouldn’t be having these issues.....big fat CON 🥲

  • Madbirdlady Natalie Poismans (@Madbirdlady) reported

    @ThreeUK I canceled my account in nov 2020 and you failed to acknowledge it. You are charging me 4 the account but I am with another provider. I am locked out of my account and you aren’t sending reset links to my email. Please cancel your charges and reply to me.

  • Redimp78 Redimp (@Redimp78) reported

    @ThreeUKSupport Hello, we bought a second hand iphone and have been using it on giffgaff for three months with no issues, now it says 'no service' and it looks like its been network blocked by you guys, if I send you the IMEI can you look into it for us please?

  • randomworldprod Random World Prod (@randomworldprod) reported

    @Three_Is_Broken @ThreeUKSupport I really don't want to rely on wifi for next 5 days, no texts, no calls and no data. If its a network issue it must be affecting other people, I've also travelled quite far to work this morning and still same issue here.

  • Kimbles848 Kimberley 3.5% #FBPE (@Kimbles848) reported

    @ThreeUKSupport Hi Ali Thanks for responding. I got a phone call last night and apparently there is something blocking the signal to the router Postcode is BS14UL Thank you

  • randomworldprod Random World Prod (@randomworldprod) reported

    @ThreeUKSupport I hope the network problems don't really take five days to be resolved!

  • camcanary StewartB (@camcanary) reported

    @ThreeUKSupport no signal today on multiple phones in the CB24 Willingham area. Nothing on the status checker. Any known issues?

  • Alexjkey ali-gator #bIm (@Alexjkey) reported

    @ThreeUKSupport better today but not up to standard. 3 supoort said to expect problems until at least february

  • jORDANwORTS Jordan Worts (@jORDANwORTS) reported

    @ThreeUKSupport Hi Ali this is the problem I won’t receive my phone till the 22nd but I placed my order on the 5-6 of this month but I haven’t had an email confirmation of my order which I need to claim my watch can someone send me confirmation of me order so I can start my claim please

  • donnellythomas Thomas (@donnellythomas) reported

    @ThreeUKSupport You understand it yet seem to do nothing to sort it yet again, why cant i just get a straight answer? Why do i have to wait potentially 9 weeks for a phone after 10+ years of custom and a brand new customer can join you today and have the same phone/contract and get it tomorrow?

  • JD_pilot Jon (@JD_pilot) reported

    Hi @ThreeUK I use home mobile broadband. Your website states you can provide a static IP. Your online chat said if I called it could be set up. I have spent all morning going round your phone support being told it’s impossible. Which is true please? @VodafoneUK tell me they can.

  • swizzlestick19 Florian (@swizzlestick19) reported

    @2point4bikes @Three_Is_Broken @ThreeUKSupport They only owe me 2 payments amounting to £30. They kept taking whilst I kept asking to cancel...... So until I'm refunded I will continue to ensure that people are fully aware by promoting my own very negative experience and until Finegan resigns

  • gkkent81 Glenn (@gkkent81) reported

    @ThreeUKSupport hi, I can get 5G on my mobile network. However your website suggests only 4g home broadband is available to me?

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