3 (Three) Outage Map
The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
3 (Three) users affected:
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E-mail
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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tricia Knight
(@triciaK86774554) reported
@ThreeUKSupport Please note that I am paying for a package that I cannot access and was advised by your store to purchase a temporary sim - two requests have been made for a replacement- nothing has arrived to date. Neither your store, your online help or customer support has been any use
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mark cox
(@coxyITFC) reported
@ThreeUKSupport Hi Iain I will try that but I did speak to someone yesterday and they said it’s an issue with the app. What’s the cooling off period as I didn’t have any issues with my old HUAWEI router and the app?
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Jasmine Poynter
(@Jasmine_Poynter) reported
@MattyH_THFC @ThreeUKSupport Same problem, ******* ridiculous! How long does it take to fix something that wasnt broken?!
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dtedds
(@dtedds220476) reported
@ThreeUKSupport how can I get through to your UK customer services because I’m having difficulty understanding the ones in India
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Dale Ventham 👨🍳
(@daleoufc89) reported
Thought @ThreeUK wanted to terminate their sponsorship with @ChelseaFC?
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Andy 🇪🇺🇺🇦
(@feedmetv) reported
@ThreeUKSupport you'd think for a mobile network your website would work on mobile devices. Been trying all day to add a new card in 'my three' to top up, it is impossible to enter the numbers. Tried both chrome and brave browsers on Android before giving up.
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Simon Mabury
(@SimonMabury) reported
@ThreeUKSupport Well no thanks to your guys who were useless, we've fixed it by changing the apn, why wouldn't your technical team know to try this or even be aware of the issue? They wanted me to complain to Samsung as my new phone was obviously faulty! Unbelievable.
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(@chazjp) reported
@ThreeUKSupport these last few days my 5G signal is non-existent, 4G signal is shocking. If this continues, am i able to cancel my contract with you? Shouldn't have to pay for a service I'm not receiving.
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Adam Cadman
(@Cadderaddz) reported
Hi @ThreeUKSupport, the business website now has a “My Account” section (something I’ve been asking for for ages and told it was coming for 2021). However, I’m getting an error of “something when wrong” when registering. Support say I can’t register but can’t tell me why.
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Dale Ventham 👨🍳
(@daleoufc89) reported
@NBTLOufc @ThreeUK @ChelseaFC Initially, but the government made a 'special exception' or some ****
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ɛʍɨʟʏ.
(@emilylouiise_x) reported
How can you justify raising my phone bill by nearly £5! At an increase of 7.8% when your phone signals so ****, give us all a break @ThreeUK
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C
(@xxc20_) reported
@ThreeUK customer service is bloody appalling!!! I’m grateful for the bill reduction, but still left with no internet? No time frame of when it’ll be fixed? No updates 😡😡😡 having to use my mobile data to work from home is ridiculous!!!
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mark cox
(@coxyITFC) reported
@ThreeUKSupport Was told yesterday the app was down but it’s been like this for 24hrs
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Simon Mabury
(@SimonMabury) reported
@ThreeUKSupport just signed up to the 5G broadband hub and not impressed, only Apple devices get ANY upload speed, PS5, Laptop and Samsung phones get 0, upstairs TV won't stream Netflix, just hangs, support just blame the devices yet they are fine on existing Virgin hub?
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tricia Knight
(@triciaK86774554) reported
@ThreeUK want to compliment you on your appalling customer service. Having a phone stolen is bad enough waiting for a replacement SIM for two weeks is not acceptable. Happy to take my knee for a temporary one though
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