3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 129
London, England 56
Bristol, England 34
Liverpool, England 29
Glasgow, Scotland 25
Manchester, England 21
Dublin, Leinster 18
City of Westminster, England 15
Dunfermline, Scotland 15
Portsmouth, England 11
Birmingham, England 10
Woodside, England 10
Hackney, England 9
Southall, England 9
Southampton, England 7
City of London, England 7
Hammersmith, England 6
Peterborough, England 6
Middlesbrough, England 5
Coventry, England 5
Kensington, England 4
Hounslow, England 4
Redhill, England 4
Croydon, England 4
Newham, England 4
Northampton, England 4
Newport, Wales 3
Sheffield, England 3
Southwark, England 3
Wolverhampton, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • The_Lazzer The Dr Lazzer (@The_Lazzer) reported

    @SkyUK @ThreeUK wow both my phone and internet down today! Way to go keeping British industry working from home in a pandemic #thirdworld #internet #mobilephone

  • cosmetic_candy Miss Candy (@cosmetic_candy) reported

    @ThreeUK Hi I need to cancel a contract - can't get through to live chat. What is the best way to do get this done? Thanks

  • Kofi_2021 Kofi (@Kofi_2021) reported

    Hello @ThreeUK I am trying to register for my three via the app but get the following error. Can you help? "There are the following errors. Whoops, something went wrong. Please try again. MY3-CHANGE-EMAIL-RESPONSE-ERROR". There are green ticks by both boxes.

  • Steven1Mc Steven (@Steven1Mc) reported

    @ThreeUKSupport I'm not doing it! I've already had multiple conversations with 3 and you still persist to not rectify the issue. My next step is a complaint to @Ofcom if you are unable to make your company stop contacting me

  • RABAMBER R Bamber (@RABAMBER) reported

    @ThreeUK Why can we never change our passwords online? We always get taken through the prompts, get a link via email and then get the ‘my3auth.text.generic.error’. This happened the other month also....

  • bitemespices BiteMe (@bitemespices) reported from Northamptonshire, England

    @ThreeUKSupport I was told it was with 'the appropriate team' who would be reminded there was still an issue.

  • Francisk91 iamfrancis (@Francisk91) reported

    @ThreeUKSupport Not to mention the countless tweets I can see you tagged in where people have complained of sim cards not delivered WEEKS after beginning contracts - yet you refused to acknowledge the issue.

  • h_valiev Valiev Hasan (@h_valiev) reported

    @ThreeUKSupport When I try to login, it says incorrect password. In order to create new password I need my UK number which I can’t access as I’m Back home.

  • TheSuperAU Jim Doolan (@TheSuperAU) reported

    @ThreeUKSupport I'm now onto my 8th ( eighth ! ) member of your team for a replacement handset that is under warranty and has a sim card issue that cant be fixed. Suprise suprise the line goes dead !!!!!!

  • deanuz Dean (@deanuz) reported

    @ThreeUKSupport Oh you didn't help! :D every time I call up you tell me there is maintenance in the area, been like since I had the contract. I have to reset it way too often. I now disconnect 6/7 times a day, not ideal when you are using remote desktop for work. Finding somewhere new now.

  • cycleoptic cycleoptic (@cycleoptic) reported

    @TollingtonLTN @JoshOwenMorris @ThreeUK Go to their site, Postcode to see if in 5G area. Start filling form they then ask for full postcode again and you select your full address. I was then told that I could only have a *4G* modem! I contacted "support" who said no to 5G as area of North London was too "congested" !

  • stonermichael Michael Stone (@stonermichael) reported

    @ThreeUKSupport And it's down this morning, 100% signal strength on router but Internet showing as disconnected, same every time. Now having to travel to the office to work which I totally shouldn't have to do. Who refunds my Sky, NowTV and Amazon Prime when I can't use them?

  • J4CK_97 Jack (@J4CK_97) reported

    @ThreeUKSupport Will the number be cancelled on the other network now or will the person who hacked it still have access to it?

  • wendy4k Wends (@wendy4k) reported

    @ThreeUK rang yesterday to speak to an advisor but was told experiencing technical issues. Has this now been resolved as still need to speak to an advisor?

  • AshBanks9 Ash Banks (@AshBanks9) reported

    @ThreeUKSupport Is the a problem with your service my postcode is wn7 4rd an do you know when this will be fixed

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