3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 114
London, England 56
Glasgow, Scotland 35
Bristol, England 34
Liverpool, England 31
Manchester, England 30
City of Westminster, England 17
Dublin, Leinster 15
Birmingham, England 14
Portsmouth, England 13
Southampton, England 10
Woodside, England 10
Cardiff, Wales 9
Hackney, England 9
Bradford, England 9
Southall, England 9
Leeds, England 6
Nottingham, England 6
Newham, England 5
Hammersmith, England 5
Newcastle upon Tyne, England 5
Peterborough, England 5
City of London, England 5
Croydon, England 5
Northampton, England 5
Southwark, England 5
Coventry, England 5
Fareham, England 4
Batley, England 4
Kensington, England 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • _DavidCrompton David Crompton (@_DavidCrompton) reported

    @ThreeUKSupport It's just started this evening. You're telling me that I will be without internet for 4 days? How do I find out about compensation for loss of service?

  • AlexJBarnes_ Alex (@AlexJBarnes_) reported

    @EE what's going on with your phone lines? If I wanted **** service I'd pay 25p a month and go with @ThreeUK

  • sean_dev369 sean devlin (@sean_dev369) reported

    @ThreeUKSupport Yes I have the issue where ever I am

  • mathew_wales_ Mathew🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@mathew_wales_) reported

    @jameshowells85 @ThreeUKSupport It’s shocking mate went like 2 months through lockdown with no signal in work yet still had to pay a full bill🙄 literally goes down weekly now there terrible

  • username9643791 No (@username9643791) reported

    @ThreeUKSupport What's happening with eSIM's? All the new phones support it and yet you guys seem to be dragging your feet 🤔

  • OrientMeatPie 🍩 Andy 🍩 (@OrientMeatPie) reported

    @ThreeUKSupport what’s going on with 3? App has been down for days on iOS (hangs then try again later) and the website seems to have been down for days. I need to get a cop of@my bill. Basic stuff, it apparently impossible to do

  • nousarete 🐬 John G (@nousarete) reported

    @ThreeUK lazy🤬 ! broadband down since 31 aug!!!! Phone at 19:50 “sorry we’re having trouble processing your request try later” repeat until 20:00 we’re shut!!! #POETSsday ?

  • claudinehd7 Claudine HD (@claudinehd7) reported

    @ThreeUKSupport You have just offered me a further credit to stay when the reason you owe me is because your network is constantly down (& again I have evidence from Three to me confirming this) ??

  • PhilipKurukgy Phil Kurukgy (@PhilipKurukgy) reported

    @ThreeUKSupport Thanks. It’s not about signal but really poor 4G, speeds in 1-2mbps. Are you upgrading that mast to 5G because honestly speeds are shocking and I am regretting getting a 100GB contract when I can’t use that data

  • TheeGrantos Grantos B (@TheeGrantos) reported

    @ThreeUK Are you gonna support the watch though this is the real question?

  • LaurenMckeag Lauren McKeag (@LaurenMckeag) reported

    In all my years of being an @ThreeUK customer I’ve never had so much issues trying to upgrade 😩😤

  • SynchroJack88 ✨SynchroJack88 - TL47✨ (@SynchroJack88) reported

    @ThreeUK hey what’s the latest on your eSim functionality? I wanna get an Apple Watch but if you don’t support it I may have to go to a different network. Please advise the current situation

  • greenyenergy Green (@greenyenergy) reported

    @ThreeUKSupport Hi! Very frustrated with this appalling service now! Tried to top up via 444, said my account isn't recognised (been with three for years!). Second time just got "if that's all for now, just hang up" etc. I don't really want to use a voucher, how else can I top up

  • claudinehd7 Claudine HD (@claudinehd7) reported

    @ThreeUKSupport Hi Pete when Three "Promise" to credit customer in 2020 why in 2021 am I still trying to resolve this yet Three continue to take my monthly fee, even thought they have breached their contract and I have screenshot of Three admitting to this yet still not credit service

  • cjjgriffiths Courtney Griffiths (@cjjgriffiths) reported

    @ThreeUK My sim has not worked for 3 days + it's impossible to get through to customer service, finally spoke to someone today + the guy said he'll have to look into next Friday when he's back from annual leave!? i need my phone now

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