3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 108
London, England 96
Bristol, England 53
Birmingham, England 32
Manchester, England 31
Cardiff, Wales 23
Glasgow, Scotland 23
Dublin, Leinster 17
Hackney, England 16
Portsmouth, England 15
Newham, England 15
Croydon, England 13
City of Westminster, England 12
Nottingham, England 11
Bradford, England 9
Sheffield, England 8
City of London, England 8
Liverpool, England 8
Southwark, England 8
Batley, England 8
Southampton, England 8
Crawley, England 7
Middlesbrough, England 7
Hammersmith, England 7
Leicester, England 7
Peterborough, England 7
Leeds, England 7
Islington, England 6
Normanton, England 6
Woking, England 6

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • Kaytutton Kay Tutton 🌸 (@Kaytutton) reported

    @ThreeUKSupport I have been a loyal and satisfied customer for 10+ years but now your internet speeds, even on a good 4G signal are hopelessly slow. We travel a lot, time@to find a new provider

  • queerbot69 short king (@queerbot69) reported

    @ThreeUKSupport The phone is connected to the three 4g broadband. this problem happens now and again but only since i switched to three

  • Olivial44600717 Olivia_louise (@Olivial44600717) reported

    @ThreeUKSupport can you please tell me if you've fixed mobile data problem in Northumberland (Newbiggin) as when I look on for past 3 days its says its still getting fixed!

  • evilbladeuk Robert K (@evilbladeuk) reported

    @ThreeUKSupport Never arrived. Despite me calling customer service and asking exact day they insisted is 14.Lack of respect of someone time is disappointing. Today I'm told call tomorrow but it might be delivered on 20th.Other companies can deliver on 16 tho. But not Three.

  • Trevor_Aston Trevor Aston (@Trevor_Aston) reported

    1/5 Maybe @Warehouse_CP need to have a look at the latest data protection rules.. I had an unsolicited call today where is was told that they got me details from @ThreeUK, odd as not been a customer of theirs for at least 10 years if not 15..

  • tweetedbytl L£IGH❣️- NEW ACC. (@tweetedbytl) reported

    @ThreeUK might have the worst customer services, I've literally repeated the same thing about 11 times...

  • dounowhoiam Dan Simpson (@dounowhoiam) reported

    Oh by the way, it took over half an hour to make the last tweet; and had both switch from 4G to 3G to move my phone to a different location and back again thanks to @ThreeUKSupport network still not being improved in the area I have no other Internet access.

  • RossWilson90 Ross Wilson (@RossWilson90) reported

    @ThreeUKSupport was told my new phone would be delivered yesterday and nothing arrived. Was then told by customer support I would know my 1 hour slot by 11am today. Still to receive this. Can you let me know when this will actually turn up. As this is not next day as promised

  • scook2003 scook2003 💙 #GTTO (@scook2003) reported

    In coffee shop wife on @O2 daughter on @ThreeUK all working fine. Me on @EE once again no signal. Happens a lot! Great marketing but thats all.

  • sawrajsingh881 anshraj (@sawrajsingh881) reported

    @XiaomiUK No more Chinese phone .I only went for this phone because I had best experience with Huawei p30 pro .Thanks to @ThreeUK for sorting me out different phone replacement otherwise xiaomi is crap cheap phone .Guys stick to good flagships like Samsung and iPhones.

  • SiRound Si Aslett-Round - #AverageRockGod (@SiRound) reported

    @John_Ogden @ThreeUK @VodafoneUK Claire had nothing but trouble with Three so moved her over to EE with me a few years ago. Zero probs since. Get rid, not worth the hassle.

  • TheMichael84 Michael (@TheMichael84) reported

    @ThreeUK do you have a contact email address for customer service/complaints?

  • Jack78390 Jack (@Jack78390) reported

    @ThreeUK Whats up with your mobile internet in TA21? It's been shockingly poor for the past week or so.

  • ahmed92570496 ahmed (@ahmed92570496) reported

    @ThreeUKSupport please fix your internet speed, it is very very bad , my address in cardiff cf11 9eb

  • StockTrader40 StockTrader (@StockTrader40) reported

    @ThreeUK @XiaomiUK I won’t be taking out any new products with you until you cancel the up front charges. Also, I’m quite likely to cancel my existing mobile contract with you in December. I have been a customer more than six years!

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