3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 108
London, England 95
Bristol, England 53
Birmingham, England 32
Manchester, England 31
Cardiff, Wales 23
Glasgow, Scotland 23
Dublin, Leinster 17
Newham, England 15
Hackney, England 15
Portsmouth, England 13
Croydon, England 13
City of Westminster, England 12
Nottingham, England 10
Bradford, England 10
Batley, England 9
Southampton, England 9
City of London, England 8
Liverpool, England 8
Southwark, England 8
Leicester, England 7
Sheffield, England 7
Peterborough, England 7
Leeds, England 7
Newcastle upon Tyne, England 6
Middlesbrough, England 6
Islington, England 6
Normanton, England 6
Woking, England 6
Broadstairs, England 6

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • AlexJive Alexander Kenneth Martin Douglas (@AlexJive) reported

    @EE Used to be on EE for years. Customer service was so terrible it was affecting my business so switched to @ThreeUK. No trouble with them at all.

  • MarlinMarymay Mm Marlin (@MarlinMarymay) reported

    @ThreeUKSupport can you please help as my Internet on my phone keeps saying cannot connect to server. Keeps happening.

  • red666s Dave Wood (@red666s) reported

    @ThreeUK when completing my phone software update must I go through the utter bollox of saying no to all the **** apps you want to install on my device??

  • HPC____ ⭑Harry⭑ (@HPC____) reported

    @ThreeUK fix my phones or I'll **** in one of your stores

  • northern_grumpy GrumpyNorthernBastard (@northern_grumpy) reported

    @ThreeUKSupport Have rebooted and reset. This means that all connected devices have to be reconnected. I am now recording speeds of 10 mbps. Not brilliant but useable. I don’t expect miracles but have to reboot twice an evening to get any sort of service.

  • northern_grumpy GrumpyNorthernBastard (@northern_grumpy) reported

    @ThreeUKSupport Full reboot and pin reset completed. This has worked for now with speeds of 22 mbps. This follows a pattern. I perform a reboot, all is well for 1 hour then speeds decrease to less than 1 mbps. It may be a hardware problem.

  • jamespurdy3 J.P (@jamespurdy3) reported

    @LeanneCoates1 @ThreeUK @EE I was doing Speedtests on 4G and most days didn’t get above 1mb. Rang the service team who did multiple checks but never saw any issues. Tried to tell me it was my phone. I work mostly in S2 and I couldn’t get a signal to save my life, got a mate with them who’s got same issue.

  • jamespurdy3 J.P (@jamespurdy3) reported

    @LeanneCoates1 @ThreeUK I was for about 9 months. Ended up terminating the contract early. Was prepared to pay it off it was that bad but they waived it even though they couldn’t see any issues with there 3/4g. Went to @EE and been loads better.

  • BroadswordBravo Dan 'Broadsword' Bravo (@BroadswordBravo) reported

    @ThreeUK, why is your network coverage so poor? I really feel like I'm paying for a service that I'm not receiving. I'm considering moving to another network provider.

  • loucookes louise (@loucookes) reported

    @ThreeUKSupport hi is there any reason my partner cannot access his roaming data? He is in Spain and just turned on his data but there seems to be no service?

  • loucookes louise (@loucookes) reported

    @ThreeUKSupport Well the data has come on now so I would say there probably was a local problem. Its the same phone and location as yesterday. Thanks tho.

  • nerdcottagecore Just Another Tweet (@nerdcottagecore) reported

    @northern_grumpy @ThreeUK It's happening everywhere. Mine has been like it all week. 3 have cocked something up and are not telling people what it is, just giving the old line of "Engineer not saying anything, if it is still bad after 7 days contact us"

  • NOOSHADM Anushka Mahendran 🐙 (@NOOSHADM) reported

    @ThreeUK Hi! I am at the end of my tether with Three! It is a simple request that I have made about 10 times with 5 different customer service staff over the last 3 weeks so that I can file my insurance claim. TO NO AVAIL. Please can I speak to someone on the phone....

  • jamespurdy3 J.P (@jamespurdy3) reported

    @LeanneCoates1 @ThreeUK @EE In end told them I wanted to leave and would pay any the additional costs to get out of the contract and they were nice enough to waive the fees due to the issues.

  • theotherclaire1 theotherclaire🏴‍☠️🏳️‍🌈 (@theotherclaire1) reported

    @ThreeUK Why every morning is my WiFi unable to connect to the Internet. Past 3 days it says connected no Internet? I work from home and a Teams meeting without Internet is impossible. Not good enough, if it continues I will cancel all my contracts.

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