3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 102
London, England 84
Bristol, England 42
Manchester, England 38
Glasgow, Scotland 24
Birmingham, England 18
Cardiff, Wales 17
Hackney, England 15
Croydon, England 15
City of Westminster, England 14
Southampton, England 12
Portsmouth, England 12
Dublin, Leinster 12
Nottingham, England 11
Newham, England 8
Leeds, England 8
Southwark, England 8
Bradford, England 8
City of London, England 7
Batley, England 7
Hammersmith, England 7
Sheffield, England 6
Crawley, England 6
Waltham Forest, England 5
Normanton, England 5
Reading, England 5
Woking, England 5
Peterborough, England 5
Liverpool, England 5
Paddington, England 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • sade11muske Shad Muske (@sade11muske) reported

    @ThreeUKSupport your network is poor.

  • nctx26 nick brown (@nctx26) reported

    @ThreeUKSupport your. Service is a bag of crap been told by advisor problems in the area your website says different 11mbps is awful

  • 92xGG xGG (@92xGG) reported

    I’ve been overcharged on my bill and want a refund immediately, I’ve tried calling and no one speaks English, very poor service! @ThreeUKSupport

  • jbrowneuk Jason B (@jbrowneuk) reported

    @ThreeUKSupport hi, when I try to login to My3 or reset my password I get a blank page with the text "my3auth.text.generic.error" - is this a known issue?

  • PavettRoy roy pavett (@PavettRoy) reported

    @ThreeUK shocking customer service, constant fobbing off, delaying tactics used. Have now taken decision to cancel ALL my contracts once they have reached full term. Customer service training required in call centre!

  • djprofile dj profile (@djprofile) reported from Hackney, England

    @ThreeUK network has disappointing customer not happy with the way I've been treated 😡🤬

  • vuvgag vuvgaG-dukgu3-wysnox (@vuvgag) reported

    @tjkoplus @ChelseaFCW @ThreeUK Never buy three uk. They may be cheap buy there lack of human service makes them the worse provider in the uk!!!! DONT ME A FOOL LIKE ME // BUY ELSEWHERE

  • warren22703811 warren (@warren22703811) reported

    @ThreeUKSupport Also just to add it’s now been a day since you replied and you haven’t replied to my reply is this because you have run out of excuses? Tell me also why the planned work which would disrupt my service was never something I was made aware of otherwise I may not of gone with 3

  • R055JM Ross McLean (@R055JM) reported

    @ThreeUKSupport Hi guys - I have tried to log into app today and it tells me my password isn’t recognised despite not changing it recently. I have tried to reset my password but can only get the following error message: “my3auth.text.generic.error” Are you able to help please ?

  • TonyPriceAtWork Tony Price (@TonyPriceAtWork) reported

    @ThreeUK your web site is not working (again) and I can not see this months bill

  • vuvgag vuvgaG-dukgu3-wysnox (@vuvgag) reported

    @ThreeUK @brfootball Never buy three uk. They may be cheap buy there lack of human service makes them the worse provider in the uk!!!! DONT ME A FOOL LIKE ME // BUY ELSEWHERE

  • warren22703811 warren (@warren22703811) reported

    @ThreeUKSupport Because of the CONSTANT signal drop out, network failures, customer service performance and availability I refuse to pay the final termination fee based on the fact that your company don’t provide me with a consistent service through my contract causing me distress many times!

  • NickMarcenaro Nico Marcenaro (@NickMarcenaro) reported

    @ThreeUKSupport I understand that is something that happens. However, what I can’t understand is: in a severe lockdown, working from home, living alone in the uk, with the borders closed, Three decides that they want to update a system that was working, a system I relly entirely on. And no fix.

  • doerr1983 Stevie Boy! (@doerr1983) reported

    @ThreeUK is the network down? LU6 area

  • chaaangeplaces Uzair Minhas (not cake) (@chaaangeplaces) reported

    @ThreeUKSupport No, my mobile broadband is not working. Send me a direct message to resolve this please.

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