3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 129
London, England 60
Glasgow, Scotland 35
Liverpool, England 31
Bristol, England 30
Manchester, England 29
City of Westminster, England 17
Birmingham, England 13
Dublin, Leinster 12
Cardiff, Wales 10
Woodside, England 10
Portsmouth, England 9
Hammersmith, England 8
Southampton, England 8
Hackney, England 8
Bradford, England 8
Southall, England 8
Nottingham, England 7
Southwark, England 6
Peterborough, England 6
Coventry, England 6
Leeds, England 6
Fareham, England 5
Middlesbrough, England 5
Croydon, England 5
Newham, England 5
Newcastle upon Tyne, England 5
City of London, England 5
Kensington, England 4
West Bromwich, England 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • lowo11 Ben 'Lowey' Lowe (@lowo11) reported

    @ThreeUKSupport hi can I get some help please, everytime I ring says there is an error and can’t work the app out thankyou !

  • Dyerbolica1 James (@Dyerbolica1) reported

    @ThreeUKSupport every time I call you,you hang up and tell me the lines are closed despite it being working hours l. It's 11am on a Friday. Your lines aren't closed so why does it keep hanging up on me?

  • JackDannyEsq Jack Danny (@JackDannyEsq) reported

    @ThreeUKSupport Just received an extremely important medical call, the doctor couldn't hear me, I wasn't even getting 4G, let alone 5G, which I haven't had since my hub was restricted. Out of principle I won't pay any bill relating to my hub, mobile bill is up to date so I expect decent service.

  • AlexGower90 Alex Gower (@AlexGower90) reported

    @ThreeUKSupport I’ve spoken to you every month. You have said it was a back office system issue and have even asked me to cancel and set up a new DD. This has still not worked. It’s not good enough. I am currently seeking advice to understand my next steps, including terminating my contract.

  • Gazby77 Gary Chapman (@Gazby77) reported

    @ThreeUKSupport I'll be using my EE SIM in the device. I can rely on good service from EE.

  • Ethan49703810 Ethan (@Ethan49703810) reported

    @ThreeUK @ThreeUKSupport I’m upgraded my phone contract the other day and if I’m honest I’m not happy with the new iPhone 14 at all I upgraded from the 12 and wish I never did the battery life on the new 14 is awful how’s that possible what can I do? I’m still in the 14day….

  • ukheather Heather (@ukheather) reported

    Oh wonderful @ThreeUK took my credit even though I had a add on so now I have no money.. Three are the worst!

  • Amanda_Lacey1 Amanda Lacey (@Amanda_Lacey1) reported

    @ThreeUKSupport Three- I need help with my account. Please reply.

  • adamndo88 A•D•A•M (@adamndo88) reported

    @ThreeUKSupport To be honest I feel like I’m just getting robbed off. I have a sim and a mobile broadband account with you but the service isn’t great on either of them so I’m in the process of switching to another supplier

  • Jonandrews01 DJ JON (@Jonandrews01) reported

    @ThreeUKSupport I was told I can leave penalty free as there was issue your end so I switched to another network now I'm getting texts saying allowance refreshed and I need to pay termination fee . Can you help ?

  • inblo00m Equity not equality 💙 (@inblo00m) reported

    @ThreeUKSupport Can you help locate where my replacement sim is?

  • vickis1391 Vicki (@vickis1391) reported

    @ThreeUKSupport A reply would be a good start. Or your complaints procedure. I’ve been overcharged for 8 months so hoping to reach a reasonable resolution. Happy to discuss it all here publicly if easier.

  • Alan_Ginobili Alanᶜʳᶠ PotterOut (@Alan_Ginobili) reported

    @ChelseaFC @ThreeUK **** off @ThreeUK, for obvious reasons.

  • adamndo88 A•D•A•M (@adamndo88) reported

    @ThreeUKSupport I did but wasn’t really helpful and the fact you’re telling me my signal is “going to be poor at peak times” doesn’t fill me with confidence in you as a network anymore

  • TanvirHamid1982 Tanvir Hamid 🇧🇩🇪🇺🔴⚪️⚫️🐝🇾🇪🇵🇸 (@TanvirHamid1982) reported from Bramhall, England

    @ThreeUKSupport I am going to cancel the direct debit for this device & instead pay manually by debit card the correct amount.

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