3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 127
London, England 55
Bristol, England 34
Liverpool, England 29
Glasgow, Scotland 24
Manchester, England 21
Dublin, Leinster 18
City of Westminster, England 15
Dunfermline, Scotland 14
Portsmouth, England 11
Birmingham, England 10
Woodside, England 10
Southall, England 9
Hackney, England 8
City of London, England 7
Hammersmith, England 6
Peterborough, England 6
Southampton, England 5
Middlesbrough, England 5
Coventry, England 5
Kensington, England 4
Hounslow, England 4
Redhill, England 4
Croydon, England 4
Newham, England 4
Northampton, England 4
Newport, Wales 3
Sheffield, England 3
Southwark, England 3
Wolverhampton, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • KindredUK Lee Wignall (@KindredUK) reported

    @ThreeUK why is your customer service so hard to early upgrade a phone when ive been offered a deal and went away to think about it now CS cant find the notes or deals and I have to explain everything again. Be easier to pay termination fee and go elsewhere

  • SILV3R SILV3R (@SILV3R) reported

    @Barry_Carrot @ThreeUK Been with O2 since the iPhone came out and never had any real problems with them.

  • pengetoanywhere Becca Jones (@pengetoanywhere) reported

    @geegeemidnight @ThreeUK I've always had good experiences with O2, signal is always pretty good and as others have said some decent offers out there

  • IanKendallmagic Ian Kendall (@IanKendallmagic) reported

    Couldn't make it up dept; spend all morning trying to sort Spanish bank problem. On hold for 30+ minutes, and finally get connected. One minute later @ThreeUK drops the call because I've hit my spending limit. I am now screaming at inanimate objects.

  • DJSIMONLEIGH Simon Leigh (@DJSIMONLEIGH) reported

    @ThreeUK I’ve asked to cancel my contract because of data roaming charges abroad your customer service agent transferred me to three abroad and with 10 seconds it’s charged me an extra £30 this is unfair

  • CcieOne Oneccie 🥇 (@CcieOne) reported from Stevenage District, England

    @ThreeUKSupport Any way to cancel the contract agreement due to unsutisfactory network coverage? I dont want to keep playing for the services that not working more often then working.

  • ZarzosoLowe Julian Zarzoso-Lowe (@ZarzosoLowe) reported

    @ThreeUKSupport Has happened on multiple devices (I got a new handset in the hopes it might fix it). SIM is quite old now though. Can I e-SIM?

  • SILV3R SILV3R (@SILV3R) reported

    @Barry_Carrot @ThreeUK When I moved house this year, Sky upgraded my deal and now charge me less. Left me flabbergasted. I was expecting a fight to keep costs down. Woman on the phone did everything she could to reduce my costs.

  • alanbooth1972 Alan Booth 💙 (@alanbooth1972) reported

    @ThreeUKSupport Hi, it’s a ZTE 5G router. They have refused to accept that the router is faulty. I’ve asked for a replacement router to be sent but the answer is no. The contract needs to be cancelled now without a cancellation fee. I’ve already paid for at least 2 months with no service.

  • RossBeagle2 Ross McClymont (@RossBeagle2) reported

    @ThreeUKSupport Hi, I've recently noticed my phone changing from 4G to 4G+ recently and the signal actually gets worse rather than better. Mobile data is very slow and I don't understand why, when it's implying that it should be better. Any ideas why this is the case?

  • ZarzosoLowe Julian Zarzoso-Lowe (@ZarzosoLowe) reported

    @ThreeUKSupport Nope. I work all over the place, and it's always crap. I've got 6 months left on my contract, but I've had enough. You're not providing me with what I'm paying for and I'd like out please. With no charges. Where do I start?

  • Barry_Carrot Christopher Evans (@Barry_Carrot) reported

    @SILV3R @ThreeUK Might switch. I feel all companies want to reward new customers these days (to draw them in) when the onus should be on looking after your old, long-term customers. But CEOs don’t give a **** when they earn huge bonuses before moving onto their next bank cheque

  • harlequin_1963 Gary Mackenzie (@harlequin_1963) reported

    @SMARTYMobileUK @ThreeUKSupport Now a single bar 3g+ signal from a mast you guaranteed would be working on Friday last week Your service sucks

  • m82cc m82 (@m82cc) reported

    @ThreeUK are u guys calling for discount to old customer. I got a call that looked suspicious and I cut it. Just checking

  • MattWTate Matt Tate (@MattWTate) reported

    @geegeemidnight @ThreeUK Pretty sure O2 are the only network who offer roaming as part of your tariff now. Although dunno if that applies to sim-only.

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