3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 102
London, England 82
Bristol, England 42
Manchester, England 38
Glasgow, Scotland 24
Birmingham, England 18
Cardiff, Wales 17
Hackney, England 16
Croydon, England 15
City of Westminster, England 14
Dublin, Leinster 13
Southampton, England 12
Portsmouth, England 12
Nottingham, England 11
Leeds, England 9
Newham, England 8
Sheffield, England 8
Southwark, England 8
Bradford, England 8
City of London, England 7
Batley, England 7
Hammersmith, England 7
Crawley, England 6
Normanton, England 5
Reading, England 5
Woking, England 5
Peterborough, England 5
Liverpool, England 5
Paddington, England 5
Northampton, England 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • traderyos TraderYo (@traderyos) reported

    @ThreeUKSupport Hey Jen, I did. The response was: the router has an issue we are aware of, we do not have a timeline for a fix, we will send you a text when it’s done. Like… that’s just appalling.

  • PaineHelen Gelphling (@PaineHelen) reported

    @ThreeUKSupport I live in ne37 1. For the last 6 months intermittent issues with no internet. Your website coverage checker says there is work ongoing but it has been saying this periodically for months now. My phone works ok elsewhere usually. Is there a particular issue?

  • northern_grumpy GrumpyNorthernGeezer (@northern_grumpy) reported

    @ThreeUKSupport Thanks for your reply. I visited one of your physical shops to be greeted with shrugged shoulders and complete indifference. Someone has made a decision and cut our service. The speeds in the shop were up to 15 mbps here on a different mast ..0.56mbps. Can our fix be expedited?

  • tilz007 tilz (@tilz007) reported

    @ThreeUK your Camberley store stole £20 from a child. She went in for 1 sim and £5 top up and left with two sims costing £20. Store manager Sam was incredibly rude. Cysteine service is saying to take item back for refund she’s saying no

  • jonsmithmusic_ Jon Smith (@jonsmithmusic_) reported

    @ThreeUKSupport @ThreeUK still no response after trying to make an insurance claim for four days. Square Trade Insurance claims a "glitch in the system." What can you do to help resolve this?

  • deerfold Nathan ██████ (@deerfold) reported

    @ThreeUKSupport been in the US since Monday, but can't make any calls. It never starts ringing. I'm clearly connected to the network as data works fine.

  • archifishal Alex MS (@archifishal) reported

    @ThreeUKSupport I arrived last Friday and have had 3G since then, just has dropped back to 2/2.5G since yesterday. On a Moto G6. (have tried restarting and changing preferred network type etc)

  • prickforatick Prick for a Tick (@prickforatick) reported

    @ThreeUK I have tried for two hours to get through to support, is there a problem?

  • cwuscott Scott Hartles (@cwuscott) reported

    @ThreeUK when will the work on masts in EH11 and EH12 be finished and service be restored? I haven’t had signal in my work for over a week now

  • pshankland Peter Shankland (@pshankland) reported

    @ThreeUKSupport contacted you in April-21 about eSIMs and was told ‘later this year’. Any update on this as the other big carriers all now support.

  • stemoore66 steve moore (@stemoore66) reported

    @ThreeUKSupport how do I speak to an advisor? Rung 333, put all security details in the no one picks up, 3 days now, 3 different contacts no signal on each!

  • thomcakebread thomcakebread (@thomcakebread) reported

    Very poor customer service from @ThreeUK - I wish to cancel my wife contract as we’re taking another wife you. Transfers me to India. Gentleman does not understand my request. Poor customer service and terrible attitude from you! No help! Poor. Will cancel both contracts now.

  • archifishal Alex MS (@archifishal) reported

    @ThreeUKSupport I could observe at this point that it's been working fine for 5 days, so is more likely to be an issue at your/T-Mobile US's end :)

  • jada_kinz Jada kinz (@jada_kinz) reported

    @ThreeUK @ThreeUKSupport Why can’t I get through to three Customer services? I got a worrying txt from three

  • adam77242261 adam (@adam77242261) reported

    @ThreeUK why is your coverage been so **** over the last three years? I’ve been a customer for almost 10 years and the service has dropped every year to the point where I have two bars of signal yet nothing loads at all. Sort it out.

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