3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 111
London, England 90
Bristol, England 53
Manchester, England 34
Glasgow, Scotland 25
Birmingham, England 24
Cardiff, Wales 22
City of Westminster, England 17
Dublin, Leinster 17
Croydon, England 16
Hackney, England 14
Newham, England 13
Portsmouth, England 11
Nottingham, England 11
Southampton, England 10
Bradford, England 9
Batley, England 9
Leeds, England 9
Southwark, England 8
City of London, England 7
Peterborough, England 7
Liverpool, England 7
Woking, England 6
Leicester, England 6
Broadstairs, England 6
Crawley, England 6
Hammersmith, England 6
Middlesbrough, England 5
Newcastle upon Tyne, England 5
Normanton, England 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • humanbasic Humanbasic (@humanbasic) reported

    @ThreeUK Seriously Three!?! Your service in BA14 so far this year has been crap! Why? and when is this going to change?

  • Shinobi_Neil Neil (@Shinobi_Neil) reported

    @ThreeUKSupport A few months ago I think. I was advised that my existing unlimited contract would just roll to a monthly basis unless I chose to sign on for a new 12-24 month plan. Which I avoided due to emergent signal issues following Three network works (note on my account)

  • CalvinHare2 Calvin Hare (@CalvinHare2) reported

    @ThreeUKSupport No, no one has arranged a follow up meeting, it’s not a good look when I’ve only been with the company for a month. I will call up to cancel the contract, no doubt you will expect me to pay, this won’t be happening as the service has been appalling.

  • themoaningbible The Moaning Bible 😎 (@themoaningbible) reported

    @tescomobile I see the manager call back to deal with my complaint that apparently took 5 working days (embarrassing really) it's now been 10 working days and still no contact. Glad my contract is up...I'm shifting over to @giffgaff or @ThreeUK

  • Joshsnailz Joshua Chihozhwa  (@Joshsnailz) reported

    @ThreeUKSupport (3) I requested to be transferred to the customer complaints desk which then logged my issue and were somewhat helpful as they patched me through to the team which was said are able to resolve my issue. These guys said they will call be, which they did but i missed the call

  • rjwalkerskipton 😜 (@rjwalkerskipton) reported

    @O2 i see that @ThreeUK say they are the best provider of 5g. As an o2 customer i struggle to get 4g in the Bradford postcode area. Mostly 3g round here. So are o2 going to improve service or shall i move to three ?

  • callummhoare ᑕᗩᒪᒪᑌᗰ (@callummhoare) reported

    @ThreeUKSupport ? This didn't help

  • Joshsnailz Joshua Chihozhwa  (@Joshsnailz) reported

    @ThreeUKSupport (2) I then was told the issue had been escalated for resolution and I should expect an update on it. A day later, I called again to ask for an update and your agents keep trying to do the very same things I keep telling them were done the previous day. And they take hours on hold

  • BeansTV_ Beans (@BeansTV_) reported

    Why is it so difficult to setup broadband with @ThreeUK. I **** you not ive spent all day trying to sort it. I've given up and gone with Sky. Literally took me ten minutes sort. Just have to wait until the 4th may for it to be live!

  • PlaugeMark MarkFromPlaugeIsland (@PlaugeMark) reported

    @MartinSLewis Im with @ThreeUK and pay £18 pm sim only for unlimited everything. They've rarely let me down.

  • annemarieamail1 anne_marie.a@mail.com (@annemarieamail1) reported

    @ThreeUK I have had the worst experience with a mobile provider ever, get your customer service agents trained in how to check systems as it is a joke

  • CalvinHare2 Calvin Hare (@CalvinHare2) reported

    @ThreeUK want to explain why your customer service team can’t do the basic of things? Can’t even change a phone number over. Can you cancel a contract?

  • ahintofkim kim (@ahintofkim) reported

    @ThreeUKSupport Hi I'm trying to call a 0300 number and it keeps saying server error.... Any help thank you.

  • danclarke12 Dan Clarke (@danclarke12) reported

    @ThreeUKSupport is there a problem in SW17 with 5G signal and how long is it estimated to be out for?

  • CalvinHare2 Calvin Hare (@CalvinHare2) reported

    @ThreeUKSupport Trying to get a number changed over from EE, been on the phone 4 times this week, probably 10 times overall, in store 2 times, changed over to Three a month ago and still nothing is being done. Getting told the same thing all the time. Can you cancel my contract? @ThreeUK

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