3 (Three) Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  woodland246 (@woodland246) reported 8 minutes ago

  @CBTwizard @MartinSLewis @ThreeUK If it’s less than 14 days since you took out the contract, call them back and explain that the law says they must allow you to cancel. It’s not disputable, it’s your legal right. Alternatively try Citizens Advice Bureau? Wishing you good luck 🤞

• 
  Baz (@49_timelessness) reported 8 minutes ago

  @ThreeUK @ThreeUKSupport I would like to add why since capping pay go data to 25mb/s that where as you started supporting rcs messaging on iPhone over the three network, currently when I send messages to people who have android phones and I have sent texts and rcs messaging was supported, it longer appears to be? Overall the pay go service isn’t too bad but three uk/ mobile did cause me no end of problems and you still didn’t investigate the so called issue of fraud that had been committed by someone attempting to take out an E sim contract in my name and account for which you inadvertently just cancelled my contract and phone line with no warning followed by weeks and months of deliberate hassle and no investigation… Bizarre!

• 
  Aston (@4ston420) reported 9 minutes ago

  @skunkcityseeds @ThreeUK Ooh I didn't know they merged with Vodafone 😐 that says alot tbh... They upped my bill not to long ago and I said I was going to leave what not for a better deal.. they didn't offer anything better same plan same signal more money... Make it make sense 🤔 just daylight robbery

• 
  macalvert (@macalvert2) reported 11 minutes ago

  @ThreeUK need help to register a number for a MBb sim? Any help please

• 
  Dan (@Hardlydan) reported 15 minutes ago

  @ThreeUKSupport There has been no signal in my area since before Christmas. Are you ever going to fix it?

• 
  Richie Jay (@RichEIREjonesy) reported 15 minutes ago

  @skunkcityseeds @ThreeUK I’m on contract but I’ve seen it drop out to 3g up the hills but never in town

• 
  Mark Chappell (@MarkChappe93649) reported 17 minutes ago

  @ThreeUK why do you have illogical proceedures that don't allow the account holder, but non phone user, to cancel the contract when have passed security validation but not have access to a passcode? Seems like deliberate contract frustration to enforce additional charges @Ofcom

• 
  Pip (@MrPippy) reported 17 minutes ago

  @ThreeUK are your Complaints Team okay? Might want to check in on them. I have specifically asked to keep all correspondence regarding a complaint in writing. They have been harassing me daily with multiple calls but despite reminding them I expect written comms, they still call.

• 
  Vix Southgate 🦊 (@Victrix75) reported 19 minutes ago

  I cannot believe how poor mobile reception is on @ThreeUK these days. 4G=1bar if not in a built-up area and when 5G 'is' found it crashes my iPhone 16pro or garbles every word. Anyone tell me what network has UK-wide coverage these days. I feel like I am back in the 1990s!

• 
  DC (@denzvvt1988) reported 21 minutes ago

  @ThreeUK no signal? Really just what I need right now 😡

• 
  Aston (@4ston420) reported 22 minutes ago

  @skunkcityseeds @ThreeUK Exactly that! 💯 I done the same thing i tried a few different networks so far O2 has been pretty good for me but lately maybe the last month every so often still have signal troubles..

• 
  Mushtaq Khan (@mushtaqkhan7637) reported 24 minutes ago

  @ThreeUKSupport is the internet down in b138bj Birmingham

• 
  Mark and Roger (@MarkandRoger) reported 26 minutes ago

  @ThreeUK I have been with Three for many years but despite paying for a mobile service I can use abroad in my holiday home they have pulled this facility away with almost no notice. I understand and adhere to a fair use policy but feel I was mis-sold a product. Unfair!

• 
  Steve Burnley (@stevenfburnley) reported 27 minutes ago

  Hey @ThreeUK - what email address should I use to submit a major complaint about your fraud prevention team? They are refusing to engage with my wife in any reasonable manner and simply close the case if she's unable to instantly answer her phone - she's a nurse

• 
  Hannah Penn (@Hannah_Penn) reported 27 minutes ago

  @threeuk Your customer service is an absolute disgrace. Mis-sold a 24m SIM-only contract, assured me twice it was cancelled (once after 2 hours on the phone), cases all closed. Now you’ve reinstated it AGAIN, and sent a bill. This is appalling. I will NOT be paying. Sort it out.