3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 133
London, England 38
Bristol, England 27
Dublin, Leinster 18
Dunfermline, Scotland 16
Manchester, England 13
Glasgow, Scotland 13
Portsmouth, England 10
City of Westminster, England 8
Birmingham, England 7
Hackney, England 7
Southampton, England 6
Northampton, England 5
Croydon, England 5
Middlesbrough, England 4
Cardiff, Wales 4
Hammersmith, England 4
Belfast, Northern Ireland 4
City of London, England 4
Fulham, England 3
Normanton, England 3
Blackburn, England 3
Newham, England 3
South Benfleet, England 3
Peterborough, England 3
Southall, England 2
Bilston, England 2
Islington, England 2
Bradford, England 2
Batley, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • XmasSteps Oversized Satanic Seance (@XmasSteps) reported

    Hi @ThreeUK why won't the adult content filter turn off when roaming. I want to look at restaurant websites which apparently are too rude and my filter should be off normally. Tried resetting but doesn't change anything.

  • LincPerson LincPerson (@LincPerson) reported

    @ThreeUKSupport What is the position with eSIM support for Apple Watches. When is it coming?

  • haniimhome LET IT BURN (@haniimhome) reported

    @yesmar_x @ThreeUK @vodafone too!!! Terrible!

  • POLTDpaula Paula Ohrenstein (@POLTDpaula) reported

    @ThreeUKSupport is there a problem with mobile 4g and 5g routers today in Central London NW1? Please help as cant make phone calls as your business tech team cant hear me!

  • Upcycle2u Tri-Sara-tops Mai (@Upcycle2u) reported

    @ThreeUK @Channel4 would prefer mobile data please, at home, at work, at play - why is your coverage so bad? Without EE would you call yourselves Thr ??

  • MelanieHoskin Melanie Hoskin (@MelanieHoskin) reported

    @ThreeUKSupport I've tried chat. 45 mins of them typing the word sorry over & over. Waste of my time. What's the point of a direct debit date if you don't keep to it!what's the point of the app if none of the info in it is accurate? Customer of 10 years and the last 8 weeks has been dire.

  • Matthewpacker78 Matt Packer (@Matthewpacker78) reported

    @ThreeUKSupport hey, I’ve been working in Uxbridge the last three weeks and the the signal is terrible. Face time and teams meetings are really bad. Anything going on?? Post code UP8 1JP

  • Glennb941 Glennb94 (@Glennb941) reported

    @ThreeUKSupport what is going on with signal in bath at the moment? It’s horrendous

  • ilariaminiussi Ilaria Miniussi (@ilariaminiussi) reported

    @ThreeUK hi there, I’m in Italy with no reception at all and can’t get to customer service - I always get “call failed”? Can you help me understanding what’s wrong? Thanks

  • DScotchmer_FM Daniel Scotchmer (@DScotchmer_FM) reported

    @ThreeUK Currently abroad & can’t get a Data Passport. Received a text with the link and it just takes me to the Three homepage, the same when I manually type the link in. Online chat told me to manually connect to a network. That didn’t work. Now spent a fortune on data. Help!

  • darkpaw darkpaw (@darkpaw) reported

    Get text from @ThreeUK saying my "new eBill is ready, go to the website to view it". Click link, goes to website telling me to use the app. Use app, says I have no bills (been with them years). Go back to website, and see bill, click to view PDF: "There is a problem." ¯\_(ツ)_/¯

  • MelanieHoskin Melanie Hoskin (@MelanieHoskin) reported

    @ThreeUKSupport I've spent over 29 hours on live chat and phone with you sorting this and your people just lie. It's with the ombudsman now. Putting it on twitter so others know how bad you've got

  • northern_grumpy GrumpyNorthernGeezer (@northern_grumpy) reported

    @ThreeUKSupport Yet another Huawei 4G router reboot. Facing speeds of 2.3mbps download plus upload speeds so slow as to be unmeasurable. This situation has persisted for many days, internet unusable. All this for £20 per month.

  • Drew_Kerr Drew (@Drew_Kerr) reported

    @ThreeUK so….. SW8. Any chance you guys will ever fix the issue here…? Been days now.

  • prh304 Phil H (@prh304) reported

    @ThreeUK hi, I’m after some advice please about a 5th gen cellular ipad that I have that is locked to your network that I want to unlock before gifting to a relative. How do I get this done?

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