3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 113
Edinburgh, Scotland 104
Bristol, England 52
Manchester, England 33
Birmingham, England 33
Cardiff, Wales 23
Glasgow, Scotland 22
Hackney, England 19
Portsmouth, England 19
Dublin, Leinster 16
City of Westminster, England 15
Croydon, England 15
Newham, England 14
Southwark, England 14
Liverpool, England 13
Sheffield, England 10
Nottingham, England 9
Southampton, England 9
Newcastle upon Tyne, England 8
City of London, England 8
Batley, England 8
Bradford, England 7
Crawley, England 7
Leicester, England 7
Leeds, England 6
Kensington, England 6
Northampton, England 6
Ilkeston, England 6
Hammersmith, England 6
Normanton, England 6

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • forstercr FORSTER (@forstercr) reported

    @ThreeUKSupport That link just takes me to the generic customer support page though for payasgo? What am I supposed to do with that?

  • BracegirdleEmma Emma winstanley (@BracegirdleEmma) reported

    Anybody know how to get presale ticket codes with @ThreeUK?? I'm going round in circles with the three+ app and usless options on the ivr system. I've been a customer for over 15 years and the one time I want to use a perk it's impossible #disappointing #iwannaseelukecombs

  • Jaaa32519102 Jaaa (@Jaaa32519102) reported

    @ThreeUKSupport I tried that, but the chat thing keeps saying there's no operators. I also have anxiety using the phone (use it for sms and internet only), so couldn't call 333. Tried texting 333 but that doesn't work, hence why I'm now here. Surely you checked my ID when I signed up?

  • irGwyn irGwyn (@irGwyn) reported

    @adamboultonTABB @VodafoneGroup ugh, not good :/ I’m pretty sure that @ThreeUK would be happy to see you as a customer. 👍

  • messy1989 Emma (@messy1989) reported

    Such a shame @ThreeUK was not able to offer as good a deal as @O2 even as a long standing customer. I do appreciate the lengths the advisors went to to try and retain me, unfortunately it wasn’t good enough

  • zr5dwc Peter Black (@zr5dwc) reported

    @ThreeUKSupport Hey team - any update on if you will support or sell the Apple Watch 8 / Ultra ? Your support page oddly mentions the SE and Series 5 yet your shop page has the SE and Series 7 - 🤨Hope you will very soon 👍

  • BracegirdleEmma Emma winstanley (@BracegirdleEmma) reported

    @ThreeUKSupport I do need further help yes. I can't find how to get the code the app doesn't have a search option etc how do I do it please?

  • LeonHutton Leon Hutton (@LeonHutton) reported

    @judgesmobile @ThreeUKSupport @Think_London ID Mobile actually uses the 3 network so thats probably why they don't care too much, but out of curiosity, how are you finding ID Mobile? Thinking of switching to them myself from 3.. Its the same network, but cheaper and no roaming charges so seems to make sense 🤷

  • Jaaa32519102 Jaaa (@Jaaa32519102) reported

    @ThreeUKSupport Also, I can see porn on Twitter by searching NSFW hashtags, so your filter really doesn't work properly.

  • leedicko147 Lee Dickinson (@leedicko147) reported

    @ThreeUKSupport There wouldn't be a Next invoice as the member of Customer Relations terminated my contract with immediate effect due to Three not providing the service they had promised in their contract.

  • steviepattisond Told You So (@steviepattisond) reported

    @ThreeUK i am going around in circles trying to cancel my MiFi account. Please help. Your live chat is not working. Thank you

  • gendal Richard Gendal Brown (@gendal) reported

    @virginmedia The problem is this: @ThreeUK customers on TfL have always been able to access internet using Virgin Media access points. You have to set up a password but it works. Until now. Now, if I try to use your access points, a message from Three comes up saying it’s no longer supported.

  • leedicko147 Lee Dickinson (@leedicko147) reported

    @ThreeUKSupport Then as a reputable company such as Three they should make a one off credit to the customer rather than lie and inconvenience them. The amount of time I've wasted on the phone with incompetent members of staff is worrying.

  • bluerise908 bluerise908 (@bluerise908) reported

    @ThreeUKSupport I'm unable to register on My3 PayAsYouGo app. I've used 2 emails so far and I'm getting "Sorry, we're having some technical issues right now." Whenever I tried to register, the emails have already been "registered".. Can you please help?

  • forstercr FORSTER (@forstercr) reported

    @ThreeUKSupport Yep, I have and when I go to register I get the "Sorry, we're having some technical issues right now."

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