3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 119
London, England 56
Bristol, England 41
Glasgow, Scotland 31
Liverpool, England 30
Manchester, England 30
Dublin, Leinster 18
City of Westminster, England 17
Portsmouth, England 13
Birmingham, England 12
Woodside, England 10
Bradford, England 9
Southampton, England 9
Southall, England 9
Hackney, England 8
Dunfermline, Scotland 6
Newham, England 5
Cardiff, Wales 5
City of London, England 5
Croydon, England 5
Northampton, England 5
Southwark, England 5
Coventry, England 5
Peterborough, England 4
Middlesbrough, England 4
Newport, Wales 4
Newcastle upon Tyne, England 4
West Bromwich, England 4
Leeds, England 4
Blackburn, England 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • archifishal Alex MS (@archifishal) reported

    @ThreeUKSupport So contacted T-Mobile USA and they say they retired their 3G network as of July 1st (but weird that it worked earlier in the week) . I'm not sure whether your roaming agreement includes 4G, or maybe it's just my handset doesn't support the necessary frequencies in the US.

  • mickylaharrison Mickyla 🦅 (@mickylaharrison) reported

    @ThreeUKSupport is there some problem with 4g in SW London? It’s been terrible all week. Half the time it won’t connect at all! Same for whole family who are on Three network. Quite frustrating when you want to be outdoors!

  • smithosufc Matthew Smithson (@smithosufc) reported

    @christiansufc @ThreeUK In May the signal was non existent, seems to have got better in my area now though

  • cloaky Steve (@cloaky) reported

    @ThreeUKSupport Thank you. Unfortunately they could not help so I will draft a complaint letter.

  • a_g_r_m Alex Graham (@a_g_r_m) reported

    @ThreeUKSupport Unfortunately I can't select 5G only. Looking at the Network Status Checker it says "We’re fixing an issue with our network in this area". Do you know what that is in relation to and is there a completion date?

  • Properchops SJP (@Properchops) reported

    @ThreeUKSupport I have 4 bars of signal out of 5, I have tried restarting etc. Problem happened after I went away and unplugged router for 2 days and tried to repower

  • JustDirk2 Just Dirk (@JustDirk2) reported

    @ThreeUK please fix the blackspot Cardiff, CF10 5ZA area. Drops out everyday. Soon to leave #three if the coverage doesn’t improve

  • markoceans Mark G (@markoceans) reported

    Thanks to @GeorgeMonbiot for bringing into focus the way corporations handle account closures for deceased and the elderly. Having an awful experience with @ThreeUK, they continue to refuse to cancel the account but rack up the monthly charges.

  • AntonyGarrett Antony Van Garrett 🇺🇦 🏳️‍⚧️ (@AntonyGarrett) reported

    @ThreeUK my home broadband keeps going down. You signed me out of my app and now I cent log in either of my accounts. The password reset doesn’t work. The complaints form doesn’t work, it doesn’t recognise either of my numbers.

  • IPrandle Iain Prandle (@IPrandle) reported

    @_SHSLTsumiki @ThreeUK If the Telephony service providers got hefty fines for allowing these calls through the system ,then I'm sure the provider's would sit up and take notice. Whilst the Telephony providers aren't being fined they aren't bothered.

  • Properchops SJP (@Properchops) reported

    @ThreeUKSupport I have no internet service, router is working fine, live chat is not available can you help please

  • gilesbrake Giles Brake (@gilesbrake) reported

    @ThreeUKSupport Any updates? I still have barely any signal from my 3 mobile broadband device. No-one has called, no updates, no refund. The line has literally gone dead 🤬

  • gilesbrake Giles Brake (@gilesbrake) reported

    @ThreeUKSupport 2nd July and I went in store after that. Someone was meant to call me but never did. There’s clearly an issue, I can’t believe you are unable to identify it and that your customer support is so disjointed. Hopeless 😡

  • Jelliottcoleman Joseph Elliott-Coleman (@Jelliottcoleman) reported

    Can anyone confirm that @ThreeUK doesn't support mms?

  • Lewis_1417 Lewis (@Lewis_1417) reported

    Hi @ThreeUKSupport I’m trying to port a number from Gif Gaff but I don’t seem to be having much luck. Can someone help me please?

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