3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 110
London, England 89
Bristol, England 54
Manchester, England 35
Birmingham, England 24
Glasgow, Scotland 24
Cardiff, Wales 22
City of Westminster, England 17
Dublin, Leinster 17
Croydon, England 16
Hackney, England 14
Newham, England 13
Portsmouth, England 11
Nottingham, England 11
Southampton, England 10
Bradford, England 9
Batley, England 9
Leeds, England 9
Southwark, England 8
City of London, England 7
Peterborough, England 7
Liverpool, England 7
Woking, England 6
Leicester, England 6
Broadstairs, England 6
Crawley, England 6
Hammersmith, England 6
Middlesbrough, England 5
Newcastle upon Tyne, England 5
Normanton, England 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • ACreativeRead Shona Read (@ACreativeRead) reported

    @ThreeUKSupport why has it taken 3 different attempts over the last few months to ensure a contract doesn’t auto-renew? Is this some scam to keep customers and charge them for leaving at the end of the contract? Live chat is useless! #servicefail #terrible #helpnow

  • pickled_tinker Ian Grody (@pickled_tinker) reported

    @ThreeUK network yet again having the squirts. This time it seems traffic shaping is leaving the skids this time; almost all TCP sessions have such small windows, I can't see the light for the lag.

  • hprw Jane Smith (@hprw) reported

    Barely any phone signal for nearly a week and that means no mobile or Internet. @ThreeUK @ThreeUKSupport asked for more info but have ignored my reply. Phone helpline tech unable to retrieve my account info so can't help. Not at all pleased.

  • MissKrissy_x Krissy (@MissKrissy_x) reported

    @ThreeUK can anyone help?

  • Rhie__ WhO sAiD tHaT? (@Rhie__) reported

    @ThreeUK customer service is absolutely shocking!!

  • colin_stt Colin Stevenson (@colin_stt) reported

    @ThreeUKSupport just tried resetting to 4g router gets great signal but no devices can get online but when put back on 3g everything works., any suggestions or do we need a new router?

  • zonefero Mo (@zonefero) reported

    @ThreeUK WORST COMPANY TO EVER EXIST, liars & thieves. I will do everything in my power to show it. You’ve taken over £70 that shouldn’t have and cancelled my contract and won’t even refund my money. Disgusting, never again

  • HappyHatsCrafts ⚫ Ruth (@HappyHatsCrafts) reported

    @ThreeUK customer service is abysmal. Thank goodness @SamsungUK are on the ball and have sorted my issue out. Three did nothing but fob me off.

  • Kegs11 Gone Stormin' (@Kegs11) reported

    @ThreeUKSupport 23rd? Ouch! It's not just tethering that's the issue, general browsing on phones are as bad, we don't have a home internet connection so rely on the signal for internet access and tethering to household devices, but it's completely unusable for any of this at the moment

  • hourtom tom (@hourtom) reported

    @ThreeUKSupport hi, i need to log in to my three account, however i've forgotten my password, but my account is for a home broadband so the mobile number reset obviously goes to the modem rather than my phone, is there a way you can help please?

  • Iainb4816 Iain Brodie (@Iainb4816) reported

    @ThreeUK Is there a problem with the ThreeUK internet? We haven't been able to use there internet since Saturday. When we called them, all they said they were updating their network and couldn't put us through to the correct department. Why is ThreeUK Customer Service so bad?

  • matt_beef matt ayres (@matt_beef) reported

    @ThreeUKSupport It’s just to a standard number. I have been able to reply using WhatsApp though as I just kept getting message failed. Sadly my postcode has continuous issues so this isn’t a surprise

  • JaveriaVlogs Javeria (@JaveriaVlogs) reported

    @ThreeUKSupport Live chat tells him he doesn't have an esim according to your system which is completely wrong information. Husband now wants to cancel his sim contract as Three has suspended esim support without informing him, and wants Three to waive off the cancellation charges.

  • hazedesun Hazedesunna (@hazedesun) reported

    @ThreeUKSupport @ThreeUKSupport more people on the samsung forums reporting the same issue - all of them on your network

  • BettyBug57 BettyBug (@BettyBug57) reported

    @ThreeUKSupport is there another network issue? This time phone calls keep cutting out.

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