3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 177
London, England 48
Dunfermline, Scotland 16
Bristol, England 15
Dublin, Leinster 13
Manchester, England 12
Glasgow, Scotland 11
City of Westminster, England 7
Portsmouth, England 6
Birmingham, England 6
Hackney, England 6
Middlesbrough, England 5
Hammersmith, England 4
Belfast, Northern Ireland 4
South Benfleet, England 4
Peterborough, England 4
City of London, England 4
Croydon, England 4
Southampton, England 4
Blackburn, England 3
Newham, England 3
Northampton, England 3
Cardiff, Wales 3
Liverpool, England 3
Luton, England 2
Stafford, England 2
Newport, Wales 2
Halifax, England 2
Leeds, England 2
Hounslow, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • Maysiebug Maysie glitter disco bug 💐🍄👩🏻‍🎤🌙✨🪩🐞🇺🇦 (@Maysiebug) reported

    @ThreeUKSupport I’ve had the issue raised but I’ve heard nothing back it’s been going on a while it just won’t log me in because I’m “not a customer” i am 😢

  • dawnee84 Dawn (@dawnee84) reported

    @ThreeUKSupport I did. They said there was a problem with a neighbouring mast. This seems to be a new issue though..

  • Maysiebug Maysie glitter disco bug 💐🍄👩🏻‍🎤🌙✨🪩🐞🇺🇦 (@Maysiebug) reported

    @ThreeUKSupport I would like to get a link for the busted presale I’m a customer I’ve been with you for about ten years and I can’t get my plus account working 😢

  • SunnydaleDreams SunnydaleDreams (@SunnydaleDreams) reported

    @julesserkin @VodafoneUK Yep, just heard today my internet is increasing by 13% also. Thanks @ThreeUK and service keeps dropping out in my flat, it's not like it's much good!

  • jayjmkr Jay (@jayjmkr) reported

    @ThreeUKSupport I haven't received a email confirming my order and your lines are closed and live chat is down

  • Konsultix Mike Jones (@Konsultix) reported

    @ThreeUKSupport I am a long time customer of Three and have phone and 5g broadband. I have had virtually non-existent access to data services on either for more than a week and am now looking at getting a pay as you go SIM from O2. I doubt I will ever use Three again after this.

  • strictlynina Nina (@strictlynina) reported

    @threeuk I am disappointed in your customer service in store.

  • CDobbs94 Cydney Dobbs (@CDobbs94) reported

    @ThreeUKSupport They told me they would call me back at 5pm I’m Tuesday. I’ve filed a complaint too and still not heard back. My iPad contract ended in January and three continued to charge me money without my consent and without communication and I want to speak to somebody about this.

  • Pseudomorph81 Jonathan Bryce (@Pseudomorph81) reported

    @deanolium @ThreeUKSupport To be fair, I've just finished my second webchat. We got disconnected again, but actually had a useful conversation about the issue. It isn't resolved (looking at you 3 Legal team whilst shaking my head), but the advisor was really helpful. So that's something!

  • flyingfree101 Pfizer_Did_Not_Test_For_Transmission_Blocking. T/F (@flyingfree101) reported

    @ThreeUK I lost my phone. I have FaceTime audio on my computer. Telegram and Signal. How can I communicate with you? I want a new SIM to be sent to my registered address but NOT an activated one because my phone may be handed in. Please let me know how I can talk with you.…

  • CDobbs94 Cydney Dobbs (@CDobbs94) reported

    @ThreeUK @ThreeUKSupport I’ve been waiting for a call back from three since Monday. I’m so angry with the awful customer service I’ve received after being a loyal customer for 10+ years. Do not use three they are awful!!!!!

  • PerunDr 🇵🇱 𝕯𝖗.𝕻𝖊𝖗𝖚𝖓 🇵🇱 (@PerunDr) reported

    @ThreeUK @ThreeUKSupport Hi I want to cancel my agreement. Couse Ur company don't do what they said in contract. Connection is not stable, speeds are low. And ping in games on pc is 40, Xbox even 180 ms delay. Just asking to do i Gona pay cost of agreement cancel? U don't do what's in agreement so Ur…

  • deanolium Deano (@deanolium) reported

    @Pseudomorph81 @ThreeUKSupport To be fair, I have a lot of time for people who work support - they're usually doing the best they can to help, even when the actual systems the services rely on are full of issues. Glad it's getting somewhere at least!

  • bigdanny185 💀Daniel W D Marr💀 (@bigdanny185) reported

    @ThreeUK my internet has been down for 3 days now. Is there any news on when it’ll be back up and running.

  • djalexgraham djalexgraham (@djalexgraham) reported

    @ThreeUK how do I speak with one of you agents! Customer service is a joke! Live chat just hangs Options on the IVR are pointless

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