3 (Three) Outage Map
The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
3 (Three) users affected:
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E-mail
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Jhey
(@JheySL2) reported
@ThreeUKSupport (2/2) The router had a firmware update, when I logged on it said its been updated and that's when the issue started. I think the router is the issue. Guy on phone said its the fault/signal in the area (phone is fine) went from 300mpbs + to 1mbps lol
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dan
(@aetius2000) reported
@ThreeUKSupport That makes sense, but it's also against what your customer support rep told me. According to them, the PAC transfer can be cancelled within 48 hours and I can transfer my number to Three and my mum's will be released.
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Ordainedduke 🍺😊🍾🏴🏴☠️🇮🇪🇯🇵🇪🇺
(@ordainedduke) reported
@ThreeUK Got a replacement sim for my IPhone 12 as signal was terrible stopped getting 5G new sim still the same had 4G broadband got rid of it absolutely useless get me sorted 3
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Anderson Cheng
(@anderson_cheng) reported
@ThreeUKSupport There isn't a three store around me. It takes me 35mins each way to get to the store. Just travel time I have wasted 2hours and 10mins, not counting the time spent in store and travel cost. Each time called customer service or live chat first to make sure I can get the sim.
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Paul Crawford
(@paulcrawford82) reported
@ThreeUKSupport @JheySL2 Just to update looks like my router also updated to v B07 firmware overnight causing this issue. Three call centre refused to acknowledge a hardware fault
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Jhey
(@JheySL2) reported
@ThreeUKSupport (1/2) Can you help please, Ive called up & the answer to me doesn't seem correct. My 5g broadband has had issues since Saturday, very slow, logged onto router and it isn't connecting to 5G signal, 3g only. My Three 5G signal on mobile is fine & works like usual
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Jhey
(@JheySL2) reported
@paulcrawford82 @ThreeUKSupport I'll be honest I'm still thinking it's that, the router is flicking between frequencies too and the signal strength went from -80dBm to -102dBm and I doubt any of us having this issue is live near each other
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Ordainedduke 🍺😊🍾🏴🏴☠️🇮🇪🇯🇵🇪🇺
(@ordainedduke) reported
@ThreeUK Got a replacement sim for my IPhone 12 as signal was terrible stopped getting 5G new sim still the same had 4G broadband got rid of it absolutely useless get me sorted 3
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Ordainedduke 🍺😊🍾🏴🏴☠️🇮🇪🇯🇵🇪🇺
(@ordainedduke) reported
@ThreeUKSupport So got exactly the same issues with my new replacement Sim
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Barry Brewer
(@basherdrummer) reported
from
Manchester, England
@ThreeUKSupport Just been into your shop in Manchester asking about esim for the Apple Watch - STILL no release date?! The only network not offering it! Think it’s time to move on from @ThreeUK now……
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Ordainedduke 🍺😊🍾🏴🏴☠️🇮🇪🇯🇵🇪🇺
(@ordainedduke) reported
@ThreeUK Got a replacement sim for my IPhone 12 as signal was terrible stopped getting 5G new sim still the same had 4G broadband got rid of it absolutely useless get me sorted 3
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Whitt
(@JordanWhitt_) reported
@ThreeUKSupport honestly mean this in the least rude way possible but if you don’t improve your signal I am not paying for the rest of my contract I am in Southampton city centre and cannot get signal when I’m in a restaurant or even in my flat which is still in the city centre
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dan
(@aetius2000) reported
@ThreeUKSupport Yes, I do and its less than 30 days. I ported my mum's Vodafone number to Three (lack of concentration). I now want to cancel that and port my number across, but also make sure I can transfer my mum's mobile number to another provider.
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Jhey
(@JheySL2) reported
@Ricey871 @ThreeUKSupport Maybe coincidence since the firmware update but yeah since Saturday, it doesn't connect to 5g network, only 3g. they said it's 5g congestion, no talks about credit tho
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dan
(@aetius2000) reported
@ThreeUKSupport Thanks for clarifying. How do I cancel my contract whilst I'm still within the 14-day cooling-off period? Your support team is still telling me to wait for 48 hours for them to reverse the PAC transfer, but I don't believe it'll work.
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