3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 121
London, England 58
Glasgow, Scotland 35
Liverpool, England 31
Bristol, England 30
Manchester, England 29
City of Westminster, England 17
Birmingham, England 14
Dublin, Leinster 14
Portsmouth, England 10
Woodside, England 10
Cardiff, Wales 9
Southall, England 9
Southampton, England 8
Hackney, England 8
Bradford, England 8
Hammersmith, England 7
Coventry, England 6
Leeds, England 6
Nottingham, England 6
Fareham, England 5
Middlesbrough, England 5
Croydon, England 5
Newham, England 5
Newcastle upon Tyne, England 5
Peterborough, England 5
City of London, England 5
Northampton, England 5
Southwark, England 5
Kensington, England 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • Jack78390 Jack (@Jack78390) reported

    @ThreeUK Why do you make mobile broadband users CALL you to end a contract?! How am I supposed to communicate through a Huawei mobile wi-fi box?! I have no access to a phone to call you so i've had to cancel my DD with you. Seems to the the only way out of your awful company.

  • ManishM13892409 Manish Magar (@ManishM13892409) reported

    @ThreeUKSupport i have been trying to reset my password and all it shows is an error message (my3auth.text.generic.error) Please help

  • legit_becca Becca (@legit_becca) reported

    @ThreeUKSupport Ok well as soon as my new sim arrives, I will use it to cancel my contract and go somewhere else. There is no way I want a phone where a hacker has been all in it and hacking my bank and PayPal. Good to know you don't care about customers privacy and details

  • Iainb4816 Iain Brodie (@Iainb4816) reported

    @ThreeUKSupport Well this is not we were told yesterday. We were told there was network issues throughout the UK. Why are staff at ThreeUK peddling these lies to customers then? Anyway, still no internet in the NW11 8EN., so get this sorted as there is an issue!

  • SayingNothing Fintan Stack (@SayingNothing) reported

    @ThreeUKSupport @ThreeUK I'm having a sustained nightmare with current service. Are you able to provide a social media chat reference please

  • HappyHatsCrafts ⚫ Ruth (@HappyHatsCrafts) reported

    @ThreeUK @ThreeUKSupport I've been waiting over 24 hours for a sim to be activated. spoke to someone on live chat 3 hours ago who promised I'd be able to use it in 2 hours,it's still not working. I put my old sim in my new phone & it says number unknown. What I am supposed to do

  • Garry_Punter Garry Punter 🚶 (@Garry_Punter) reported

    @ThreeUKSupport - continued this isn’t extra charges, the issue came up when resigning. The agent promised £10 sin free 12 months but £26 is being taking out of her bank

  • hprw Jane Smith (@hprw) reported

    @ThreeUKSupport Have tried several times but can't get into your Web chat, perhaps because I have barely any signal now. Your status report says mats near me are being upgraded so I am surprised you can't find a problem.

  • clifford_sam sam clifford (@clifford_sam) reported

    @AffordableMob showed your £38 deal for iPhone 12 mini to a mate, he was impressed. So was I, so I asked @ThreeUK for that deal... guess what, they can’t do it first existing customers... am I missing something here??? Customer loyalty out the window...

  • Yieseanteoh Yie Sean Teoh (@Yieseanteoh) reported

    @ThreeUKSupport This is an awful practice, a simple text could have avoided so much hassle! This is pretty 💩

  • Lizzy_Labelle Lizzy LaBelle (@Lizzy_Labelle) reported

    @ThreeUKSupport I’ve been having issues with my home WiFi for about a week now. Can connect to network but no internet access. I’ve unplugged and plugged back in and tried the reset button. No improvement. Any advice?

  • itdright Ian Haney (@itdright) reported

    @ThreeUKSupport Hi are there any issues with mobile internet in SS14 area as have a data sim and huawei router and cant get any Internet connection on my firestick, its using a ethernet cable from the stick to router

  • david_hollas David Hollas 💙💙🌹🌹 (@david_hollas) reported

    @ThreeUKSupport I am sick of trying to contact you for help. Your service is not fit for purpose so I am throwing your router in the bin and I'm going with a different supplier.

  • homebrew_author Marc Ollosson (@homebrew_author) reported

    @ThreeUK you having problems with logins today? Clicked on reset password, enter pword & authentication error Try it via app and it tells me I need Wi-Fi, despite being connected via Wi-Fi Just want to reset, login & check you have my address right

  • dxpeohxx GB (@dxpeohxx) reported

    5G and I’m still struggling for connection. @ThreeUK is so bad

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