3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 105
Edinburgh, Scotland 103
Bristol, England 51
Birmingham, England 34
Manchester, England 33
Glasgow, Scotland 24
Cardiff, Wales 23
Portsmouth, England 19
Hackney, England 18
Dublin, Leinster 17
Newham, England 15
Croydon, England 15
Southwark, England 14
City of Westminster, England 14
Liverpool, England 11
Sheffield, England 10
Nottingham, England 10
Southampton, England 9
Leeds, England 8
City of London, England 8
Batley, England 8
Kensington, England 7
Bradford, England 7
Normanton, England 7
Crawley, England 7
Leicester, England 7
Northampton, England 6
Ilkeston, England 6
Newcastle upon Tyne, England 6
Hammersmith, England 6

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • TJC369 Tara Casey (@TJC369) reported

    @ThreeUKSupport Customer of 20-25 years here…. Happy to give more details about my experience over the telephone if that helps?

  • tim_shipp Tim Shipp (@tim_shipp) reported

    @ThreeUKSupport Hey, my phone seems to have lost its connection to the 3 network, just says emergency calls only, can you help please?

  • dudeguy11333 James (@dudeguy11333) reported

    @ThreeUKSupport Does Three have any support for video calling directly through the network?

  • TJC369 Tara Casey (@TJC369) reported

    @ThreeUKSupport Nothing to do with signal but I believe I’ve been mis sold a product. Yes, I know I can upgrade after six months. You’ve not mentioned the EU charges though?

  • nffc1969 nffc1969 (@nffc1969) reported

    Another week and another appalling service from @ThreeUK safari can’t open can’t send emails as for making calls lol no bloody signal 3G 4G 5G roll on April then I can change to a more reliable service provider

  • Philbig83 Phil 🇪🇺🇫🇷🇬🇧🇪🇸🇸🇪 (@Philbig83) reported

    @DZL_2004 @VodafoneUK @ThreeUK My son uses ID Mobile which runs on the Three network and I use O2. I lost track of the numbers of times Three put O2 to shame. It’s not even funny. For info, O2 and Vodafone share the same masts.

  • tristyb Tristan (@tristyb) reported

    @ThreeUKSupport Hi Kim, that’s fair enough, I get it. I’ve been here a lot longer than planned. Perhaps you can answer another question for me? Even though the number isn’t active is it possible to get it ported to another network / Three SIM / in the UK? Or does it need to be activated first?

  • euizaiassousa Izaias Sousa (@euizaiassousa) reported

    Why is @ThreeUK connection so bad in Soho and in Stratford? They really need to work on that.

  • Kenken1ff Kenny Wilson (@Kenken1ff) reported

    @ThreeUKSupport 3rd weekend in a row and home broadband 4g speeds are below 2mbps! I'm having to use 3g! 9mbps, Outrageous tbh, can't wait till my contract ends with three, not getting the service I'm paying for.

  • tim_shipp Tim Shipp (@tim_shipp) reported

    @ThreeUKSupport I only noticed recently. It's an emergency back-up phone. Yes it is everywhere.

  • gemmahentsch Gemma Hentsch (@gemmahentsch) reported from The City of Brighton and Hove, England

    First location where @EE has let me down. Was at @LoadingBar in Brighton. (@ThreeUK wasn’t any better, its just EE failed on this square of the testing grid) #GemmaMobileHunt #NewMobileDataProvider #ReplaceThree

  • tim_shipp Tim Shipp (@tim_shipp) reported

    @ThreeUKSupport It's a PAYG. Hadn't been used for a while but it would have had some credit on the account. I can't login to mythree to check because sometime since I last used mythree you've added an email address.... I'm sure it used to be just number and password.

  • Ghoul_of_London ⚠️Skeleton O'Rourke⚠️ (@Ghoul_of_London) reported

    @ThreeUKSupport @djbaow Holly, why would you need a postcode when Three have already admitted the service long-term broken in London, and that info is deliberately withheld to mitigate against bad PR? Have you people no shame at all? STOP LYING.

  • djbaow DJ Baow (@djbaow) reported

    @ThreeUK cannot guarantee coverage for 3g, let alone 5g. Customer service did nothing and forcing me to stay for another 18months of poor service! What am I paying for?! #three #threeuk #poor

  • vgoldie Maimai (@vgoldie) reported

    @ThreeUK i only have few months left in your network and no plan of renewing my contract but please at least have dignity to keep your words of good service network. Its disgusting. No connection all the time. Im paying a lot of money for nothing.

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