3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 125
London, England 57
Bristol, England 32
Liverpool, England 29
Glasgow, Scotland 26
Manchester, England 23
Dublin, Leinster 18
City of Westminster, England 15
Portsmouth, England 12
Birmingham, England 10
Woodside, England 10
Dunfermline, Scotland 10
Southall, England 9
City of London, England 8
Hackney, England 8
Peterborough, England 6
Northampton, England 5
Cardiff, Wales 5
Southampton, England 5
Middlesbrough, England 5
Coventry, England 5
Southwark, England 4
Newcastle upon Tyne, England 4
Leeds, England 4
Normanton, England 4
Hammersmith, England 4
Kensington, England 4
Hounslow, England 4
Newham, England 4
Newport, Wales 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • BradleyHuds_ 😮‍💨 (@BradleyHuds_) reported

    @ThreeUK such bad service 😢

  • Fozzie_M Mary F (@Fozzie_M) reported

    @ThreeUK I need help with a massive escalation of an issue and can’t wait another 72 hours (already waited more than a week)for it to be solved if my kids are getting gifts for Christmas.

  • ChrisCordoba15 Chris Cordoba (@ChrisCordoba15) reported

    @ThreeUK Please unblock @TutanotaTeam on your network

  • brummersphere Ali Brumfitt (@brummersphere) reported

    Ok maybe I will try for like the tenth time. @ThreeUK how do I get the adult content lock off. I am 48. I never asked for it. I have tried through online help. I have been into the shop and been ASSURED it is done. The fact I don't own a credit card seems to be an issue ?

  • KcTSpark Kieran Taafe (@KcTSpark) reported

    @ThreeUKSupport Hi Nathan, it came from your shortcode number, it just shows "Three", I am confident it was a legit message but unsure why I got it. I am a Three customer and recently completed an upgrade. Thanks!

  • mp_2q Abby (@mp_2q) reported

    @ThreeUK hey I need you to unblock tutanota email immediately!!! I can’t access my emails on your network! I’m gonna leave you if you keep blocking my email! Why don’t you block gmail then, huh?

  • shahmiruk Shahmir Sanni (@shahmiruk) reported

    So miss @ThreeUK is it true you restrict data usage (even though people pay for unrestricted data) so people can’t play heavy usage video games on your network? What’s the tea? Several games like @wildrift don’t work on 4G, but @EE & others work just fine. hmmm

  • k_willsy kevin wills (@k_willsy) reported

    @ThreeUKSupport Thanks for the reply for what the fault is but when’s it going to be fixed as the signal is shocking #three #nosignal

  • charmaine86afc Charmaine@AFC (@charmaine86afc) reported

    @ThreeUK not happy at all right now, got no phone signal for 3 days now without it cutting out, couldn't make important phone calls or check my bus apps if busses were runnin. Even will it be working again CT17 0HQ area

  • AJM76 Adam (@AJM76) reported

    @ThreeUK No internet for the South Coast until the 26th of December? What sort of service is this? So much for your superfast 5G. Disgusting, absolutely disgusting!

  • slslr138 Punk Is Dad (@slslr138) reported

    @ThreeUK can you tell your telephone staff to not be so rude! Talking over people is not a way to get a sale or offer good service.

  • quasimodo116 John Hall (@quasimodo116) reported

    @Mikeo56977865 Moved to them after @ThreeUK brought member of family to tears. I liked the ability to go to the local supermarket and talk to the helpful and knowledgeable staff there. £10 pm for SIM-only is fair. Good network cover. Disappointing that they will be charging for roaming, though.

  • Michael45520585 Michael Gerrard (@Michael45520585) reported

    @ThreeUKSupport Hi Jade, Im afraid I have not been given anyones contact details at the fraud team and have had to deal with it all through customer support. I do have a Case ID though

  • andylivingston Andrew Livingston (@andylivingston) reported

    @ianvisits fwiw on your mobile provider poll, @ThreeUK does not currently provide WiFi on Elizabeth Line platforms, and there is no timeline to fix it (and it took them literally months to even acknowledge it).

  • rbrpalya #DankeSeb • RICNATION • YukiPierre4Lyf (@rbrpalya) reported

    @ThreeUKSupport heya - my plan was supposed to auto-renew today; however that didn’t happen. I manually renewed my plan however no data coverage whatsoever, though I have the balance for the same. Please help?

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