3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 124
London, England 57
Bristol, England 32
Liverpool, England 29
Glasgow, Scotland 26
Manchester, England 23
Dublin, Leinster 18
City of Westminster, England 15
Portsmouth, England 12
Birmingham, England 10
Woodside, England 10
Dunfermline, Scotland 10
Southall, England 9
City of London, England 8
Hackney, England 8
Peterborough, England 6
Cardiff, Wales 5
Southampton, England 5
Middlesbrough, England 5
Coventry, England 5
Leeds, England 4
Normanton, England 4
Hammersmith, England 4
Kensington, England 4
Hounslow, England 4
Newham, England 4
Northampton, England 4
Newport, Wales 3
Sheffield, England 3
Southwark, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • sharkbait1973 Alan Bryan🦈 (@sharkbait1973) reported

    @ThreeUK I'm trying to redeem the Samsung offer having purchased the S21 Ultra. I placed my order on 27th Jan but the paperwork I've received shows the order date as 29th Jan, which is after the offer ended. Can you please help me?

  • carolguido CAROLINA (@carolguido) reported

    @ThreeUKSupport hi guys! I’m outside the coutry and I lost my sim card. I’m afraid someone else might find it and use it. Can I cancel it somehow without losing my number?

  • thomaswturner Thomas Turner (@thomaswturner) reported

    @ThreeUK @Ofcom My father has died. I called three and they cut the service off without telling us. They told me that I would get a phone call within 3-5 working days. Today the phone isn't working. I AM NOT HAPPY. No one will now speak to me at without waiting for a letter

  • dalefishmcc Sir Dale of Fish (@dalefishmcc) reported

    @ThreeUKSupport I only want to cancel the account, funnily enough because my UK bank account was shut and I don't have a way to make the payment. The payment I'm trying to make is a precursor to doing this. Should not be this difficult. In the meantime, please ensure you don't add more charges

  • mattthomas0479 Matt (@mattthomas0479) reported

    @ThreeUKSupport Hi DPD have been awful, we ended up paying them extra for a premium delivery and then I went and stood at the house they have been trying to deliver too so we could point them out to the correct house.

  • Morkai__ Morkai (@Morkai__) reported

    @ThreeUKSupport why is your mobile so ****?

  • mark_simpson Mark Simpson 🏳️‍🌈 (@mark_simpson) reported

    @ThreeUKSupport Your support people on live chat fixed it but it seems to be a known bug with your system that lots of people encounter and perhaps it would be a good idea to resolve that.

  • philsturgeon Tree Sturgeon 🔥🚴‍♂️🌳 (@philsturgeon) reported

    @jacksonj04 @ThreeUKSupport There’s no one to call you have to waste hours talking to bots and rude people on web chat. This is your life now.

  • TeriLeighHall1 Teri Leigh Hall (@TeriLeighHall1) reported

    @ThreeUKSupport 1/2 I can honestly say I have never ever been more disgusted in the service I am receiving from @ThreeUKSupport @ThreeUK at the moment. One minute my upgrade has been cancelled the next I should wait longer for the phone to arrive. Noone seems to have an ounce of a clue where

  • idonthavetwita Unknown Caller 🕙 (@idonthavetwita) reported

    @Ofcom @ThreeUK are an absolute joke. Many people suffering with bad connection for almost a year.

  • DiedrickMarlana Marlana Diedrick (@DiedrickMarlana) reported

    @ThreeUK MY CONTRACT ENDED IN NOV, I ORDERED MY PHONE ON 1/12/20 BEEN PAYING FOR IT FOR 2 MONTHS TODAY FOUND OUT ITS NOT EVEN ORDERED! I WANT MY PUK CODE ASAP SO I CAN GO TO A NETWORK THAT KNOWS HOW TO TREAT ITS LOYAL PAYING CUSTOMERS YOUR CS TEAM WILL NOT GIVE IT TO ME!!!!!!!

  • henryhungry Richard Roberts (@henryhungry) reported

    @ThreeUKSupport one week later, 1st February and the still waiting for the promised fix. One whole week of no service. Please respond. Mk439jt

  • dalefishmcc Sir Dale of Fish (@dalefishmcc) reported

    @ThreeUKSupport Payment over the phone refused. Info in the website is insufficient. Online payment portal doesn't work. Now have 2 days to avoid legal trouble, on a contract that should have cancelled at the first missed payment...this is seeming more and more like a scam as the minutes pass.

  • dalefishmcc Sir Dale of Fish (@dalefishmcc) reported

    @ThreeUKSupport For reference "HSBC BANK PLC" doesn't work either. That's the name you get when you look up the details with an IBAN checker

  • Sweetafghani10 sweetsimple_krafts (@Sweetafghani10) reported

    @ThreeUKSupport need to complain about ur sales assistant who was rude to me after i said i am not interested in the broaaband deal and he suddenly he pretended he couldnot hear me 🙄..btw i am a three customer but he didnot call back loll like thet usually do after a cut call..

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