3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 114
London, England 68
Bristol, England 45
Glasgow, Scotland 32
Manchester, England 27
Birmingham, England 15
City of Westminster, England 15
Dublin, Leinster 14
Cardiff, Wales 13
Croydon, England 11
Hackney, England 11
Portsmouth, England 11
Nottingham, England 10
Bradford, England 9
Southampton, England 7
Sheffield, England 7
Hammersmith, England 7
Southwark, England 6
Leeds, England 6
Peterborough, England 5
Northampton, England 5
Liverpool, England 5
Middlesbrough, England 5
Batley, England 5
Newham, England 5
Fareham, England 5
Normanton, England 4
Kensington, England 4
Leicester, England 4
Paddington, England 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • rannsm Martyn Ranns (@rannsm) reported

    @ThreeUK any chance someone can call a frustrated customer of 10 years with 4 accounts and sort out an issue re performance your call centre cannot seem to resolve or understand

  • carter100505 carter (@carter100505) reported

    @ThreeUKSupport Was just told to wait for the work to finish, months ago.. Received a text in September stating that they knew there was a problem.

  • Datamitch Yes (@Datamitch) reported

    @ThreeUK How come when I want to leave there is a problem getting my PAC code????? Chat cannot help. I wonder if this is a ploy to try and keep me? 🤔

  • jadegab98 gabs (@jadegab98) reported

    @ThreeUKSupport 3 weeks later, the issues still haven’t been resolved. Absolute joke of a company.

  • ForbesProducer Forbes Coleman 🇬🇾🇬🇧🇪🇺 (@ForbesProducer) reported from Birmingham, England

    @ThreeUK My signal has been appalling across the entirety of Birmingham for weeks. Even switching to 3G makes no difference. Are there issues? Over subscribed network? What am I paying for? 🤔

  • kateegner Kate Nascimento - Editor and Proofreader 🤓 (@kateegner) reported

    @ThreeUKSupport Just in case anyone is following, it's been 2 hours and I still don't have service. Back to the live chat I go....

  • DBop86 Duncan Cheung (@DBop86) reported

    @ThreeUKSupport Hi Jonathan, yes, I get similar issues everywhere - Hampstead is a particular deadspot, but it's intermittent all over the country. The issue has been ongoing for perhaps the last 2 years or so? On both the iPhone X and now the 12 Pro.

  • ForbesProducer Forbes Coleman 🇬🇾🇬🇧🇪🇺 (@ForbesProducer) reported

    @ThreeUKSupport All over Birmingham. B1 up to B98 to the point I can’t get enough signal to use my satnav to get to my next drop

  • DPDgroup_news DPDgroup (@DPDgroup_news) reported

    @TorranceConsult @ThreeUKSupport @ThreeUK Hello, we are sorry again for this issue. It seems that we did not receive your DM. Could you please try again. Best regards.

  • disjointedR Disjointed Reality (@disjointedR) reported

    Just had to deal with the bereavement service at @ThreeUK @ThreeUKSupport An absolutely disgraceful service from start to finish. You could take a lesson from @VodafoneUK on how to do this properly.

  • myboringhandle Charlie Stephenson (@myboringhandle) reported

    @ThreeUKSupport Tried both. There's no need to troubleshoot - the problem is that the certificate has expired.

  • Martinhfc91 Martin Forrest (@Martinhfc91) reported

    @ThreeUKSupport can you explain to me why i have been having signal issues whilst at home? I can’t phone anyone I can’t send messages I can’t access the 3 app! Why am I paying a contract when I can’t even use my phone properly? I live in Shotts ML7 postcode area

  • nicjb42 Nic Barrett (@nicjb42) reported

    @ThreeUK trying to contact your customer services but number won’t connect. Line just drops immediately can you help with pac code query? Thanks

  • cazadams58 Caz (@cazadams58) reported

    @ABalharry62 @ThreeUK @ThreeUK used to be good but they must now rank amongst the worst. Phone signal in Lanarkshire is now awful. I’ll be changing providers when my contract is up.

  • nozipho_xx Nozipho (@nozipho_xx) reported

    @ThreeUKSupport I requested to keep my old number from another network to switch to three and the number hasn't been transferred yet even though my switch date was the 24th of December. When will this be resolved?

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