3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 126
London, England 46
Liverpool, England 29
Bristol, England 29
Dublin, Leinster 18
Glasgow, Scotland 17
Manchester, England 17
Dunfermline, Scotland 15
Portsmouth, England 11
Birmingham, England 10
Woodside, England 10
City of Westminster, England 9
Southall, England 9
Southampton, England 8
City of London, England 7
Hackney, England 7
Peterborough, England 5
Coventry, England 5
Hammersmith, England 5
Newham, England 4
Newcastle upon Tyne, England 4
Middlesbrough, England 4
Northampton, England 4
Croydon, England 4
Belfast, Northern Ireland 4
Kensington, England 3
Ealing, England 3
Halifax, England 3
Fulham, England 3
Normanton, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • xxc20_ C (@xxc20_) reported

    Nothing but constant connection issues with @ThreeUK internet!

  • deanowammer29 Dean Walmsley (@deanowammer29) reported

    @ThreeUK @ThreeUKSupport absolutely fuming with your customer service , went from a sim only to a contract, you’d think three would be happy… no charging me two phones for two months .. shocking company!!

  • kayrothery Kay Rothery (@kayrothery) reported

    @ThreeUK contacted and talked into your broadband with the promise of a TV, back in February, never received. I contact you via telephone 2 weeks ago and told would be with me in 10 days. Still nothing. Im sure this is miss selling? Broadband alone isn’t worth it!! Poor service.

  • Laoise287 Laoise Casserly (@Laoise287) reported

    @ThreeUKSupport why is the service in Edinburgh so poor? I shouldn't have to use my Irish SIM card for internet because neither 3's mobile internet or WiFi provides adequate service

  • t_harwood1980 Thomas (@t_harwood1980) reported

    @ThreeUKSupport awful after over 15 years I’m out of here 👋🏼@ThreeUK

  • adsaffer Aaron Saffer (@adsaffer) reported

    @MiffyJJ @ThreeUKSupport So @ThreeUKSupport what's the plan? If you can't sent a replacement router then am I allowed to cancel?

  • skos_ninja Jake Oliver (@skos_ninja) reported

    Hey @ThreeUK the whole point of the new text message service for PAC codes is so you don't have to deal with the network. That means you shouldn't then start spamming them with calls and texts begging to stay. Maybe think about that before ripping EU roaming away next time.

  • MarkDunn8786 Mark Dunn (@MarkDunn8786) reported

    @ThreeUKSupport Is that the team I’ve spoken to 4 times and got absolutely fobbed off? Or the store I visited yesterday where they directed me to the phone line customer service team by whom I’ve been robbed off 4 times?

  • BoyceCheese Boyce Cheese (@BoyceCheese) reported

    @ThreeUK £98 to cancel a sim only contract? How does that work?

  • t_harwood1980 Thomas (@t_harwood1980) reported

    Prashant @ThreeUK awful service and was hell bent on making my interaction worse.

  • KirstyySamantha kirsty 🌷 (@KirstyySamantha) reported

    @adsaffer @ThreeUKSupport @MiffyJJ Same issue here. DM from Three says they're "working on a fix" but it's been 48 hours already 🙄

  • marcusmark2019 marcus (@marcusmark2019) reported

    @ThreeUK why dont three have an email address to contact.... i need more time to pay my bill as bt has taken there bill before hand and iv been given 24hrs by you's to pay my bill or service is suspended😡

  • AlexJive Alexander Kenneth Martin Douglas (@AlexJive) reported

    @ThreeUKSupport Texting “CALL” and the number to 7726. The problem is that they are burner numbers. They generate nee numbers daily and just keep robocalling with prerecorded messages. Actually they try and ring off quickly so you call back and get charged premium rate.

  • BVickers25 Bradley (@BVickers25) reported

    @ThreeUKSupport Another day where I've received a phone call in my own house and the caller cannot hear me at all. I cut them off and called them back - didn't work. Knocking it down to 3G works but isn't a good solution.

  • Tredders Mark Tredgold (@Tredders) reported

    Hi @MartinSLewis. Are mobile providers permitted to change T&Cs during a contract? I’ve been a customer of @ThreeUK for 15+ years & they just announced that roaming will now be charged at £5 a day, previously free. I work in the US 6 months a year so this will cost +£900.

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