3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 107
London, England 83
Bristol, England 43
Manchester, England 35
Glasgow, Scotland 25
Cardiff, Wales 21
Birmingham, England 19
City of Westminster, England 15
Croydon, England 15
Hackney, England 14
Newham, England 13
Southampton, England 12
Portsmouth, England 12
Dublin, Leinster 11
Nottingham, England 11
Bradford, England 9
Southwark, England 8
Leeds, England 8
Batley, England 7
Northampton, England 6
Newcastle upon Tyne, England 6
Liverpool, England 6
Peterborough, England 6
Leicester, England 6
Broadstairs, England 6
Woking, England 6
City of London, England 6
Crawley, England 6
Hammersmith, England 6
Normanton, England 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • Rachael_Drury Rachael Drury (@Rachael_Drury) reported

    @ThreeUKSupport @ThreeUK can somebody please contact me as I have been on livechat for hours and no closer to getting my issue resolved. Being fobbed off with the same robotic replies and told to try again tomorrow!

  • carey_jonathan Jonathan carey (@carey_jonathan) reported

    @ThreeUKSupport @ThreeUK no one work at the weekends? Great #customerservice, glad to be paying for such a service.

  • weirdmum1 weirdmum (@weirdmum1) reported

    @ThreeUK I’ve switched to three it’s been over a month and I still haven’t received the gift card ? Every time I talk to a colleague they say oh yeah your account has the issue raised . Last time I spoke to them was meant to be there in 72 hours… it’s been 5 days.

  • CBelle_99 Claire 💙 (@CBelle_99) reported

    @ThreeUKSupport New month yet same internet issues. No network coverage issues this time round so wonder where the blame will lie this time?

  • Gayna1968 Gayna Wilson (@Gayna1968) reported

    @ThreeUK @ThreeUKSupport I'm still having issues and have been for the last 3 days, I've had no service for the last 3 days. I've got an important hospital telephone app 2 Moro so I really hope I've got service by then. I am NOT happy. I came to U from Sky, 8 weeks ago, think I'm going back! 😠

  • drew_wwwwd ᕲᖇᘿᘺ 🍁🍂🍃 (@drew_wwwwd) reported

    @ThreeUKSupport Out for a walk and about a mile from home. My signal kicked in, therefore there is clearly an issue with the signal closer to my home postcode. All of which relevant information you already have.

  • Peter_Milne Peter Milne (@Peter_Milne) reported

    @ThreeUK For the third time this week your 4G broadband is now working at a snails pace in AB42 0PP. Support has been terrible, fix this please or let us out our contracts!!!

  • evil_scotsman97 Iain prentice (@evil_scotsman97) reported

    @ThreeUKSupport is your website having issues right now? every time i log in it says We're having some problems.

  • MrJoestarsBro MightyK: Doolally Mood Boy (@MrJoestarsBro) reported

    @ThreeUK Hey! Your Internet service is dropping on me for no reason AGAIN! £24 a month for this! Honestly.

  • jackie_akehurst Jackie Akehurst (@jackie_akehurst) reported

    @ThreeUKSupport please can you check s173dq? I've not have stable Internet since November (a major problem when we're all on Three in this household, including 4G wifi), but since Friday it's become non-existent again.

  • burnsb Ben Burns (@burnsb) reported

    @ThreeUKSupport Seems i cant find a 5G broadband signal in B23 5PR, is there issues in the area of which is stopping me from getting 5G?

  • sbloughs shane loughran (@sbloughs) reported

    @ThreeUK I have been trying to connect with customer service via phone for 4 days, i need to return a product

  • drew_wwwwd ᕲᖇᘿᘺ 🍁🍂🍃 (@drew_wwwwd) reported

    @ThreeUKSupport Back home and no signal!

  • OggleboxMatilda Ogglebox (@OggleboxMatilda) reported

    @ThreeUKSupport I’d be very interested to know how your advisors are able to take personal information, talk about a problem & give false information and then not save a record of the conversation? Huge GDPR concern. Thankfully I saved the transcript.

  • drew_wwwwd ᕲᖇᘿᘺ 🍁🍂🍃 (@drew_wwwwd) reported

    @jmstern84 @ThreeUK @ThreeUKSupport When I “spoke” to Three on Saturday via chat they first said there was not issue, then that there was one which could take up to 7 days to rectify (but that they didn’t actually know what the issue was!)

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