3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 123
London, England 58
Bristol, England 32
Liverpool, England 29
Glasgow, Scotland 26
Manchester, England 23
Dublin, Leinster 19
City of Westminster, England 16
Portsmouth, England 12
Dunfermline, Scotland 11
Birmingham, England 10
Woodside, England 10
Southall, England 9
City of London, England 8
Hackney, England 8
Peterborough, England 6
Cardiff, Wales 5
Hammersmith, England 5
Southampton, England 5
Middlesbrough, England 5
Coventry, England 5
Leeds, England 4
Normanton, England 4
Kensington, England 4
Hounslow, England 4
Newham, England 4
Northampton, England 4
Newport, Wales 3
Sheffield, England 3
Southwark, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • prickforatick Prick for a Tick (@prickforatick) reported

    @ThreeUKsupport is there a problem with your telephone support I can’t get through to an advisor.

  • coccabuttababes lilblackgrindinghood (@coccabuttababes) reported

    @stxylo @ThreeUK 3 ain’t **** I don’t get signal in my own yard

  • CaitFinn93 Cait (@CaitFinn93) reported

    @ThreeUK trying to cancel a monthly add on and it says on the website to ring to cancel, but when I call an automated message says to cancel on the website. Managed to get through to someone who told me the systems are down and they can’t help me. How do I cancel?!?

  • KellyAllen01 Kelly Allen (@KellyAllen01) reported

    @ThreeUK @ThreeUKSupport left three on 21 june and was told I owed nothing and I didn’t need to cancel my DD. Why have you just taken a payment then?

  • traderyos TraderYo (@traderyos) reported

    @ThreeUKSupport Yes, countless times. I was literally told on the phone the ZTE boxes for the last week have been randomly resetting, you have no timeline for a fix, and I was sold this 2 days back. So... I am sure there's all sorts of consumer protection law in there somewhere.

  • traderyos TraderYo (@traderyos) reported

    @ThreeUKSupport Hey Jen, I did. The response was: the router has an issue we are aware of, we do not have a timeline for a fix, we will send you a text when it’s done. Like… that’s just appalling.

  • imRecless_ Louis. (@imRecless_) reported

    @ThreeUKSupport Tried the sim in my iPhone 13 pro got full 5g signal and I told them this also got the store to confirm that to me when I went in

  • cliodaykin Cliodhna Daykin (@cliodaykin) reported

    3 have charged me for an add on that didn't go through on their end and wasn't used at all. I rang to complain and was told I "cannot submit a complaint". Please explain? @ThreeUK

  • northern_grumpy GrumpyNorthernGeezer (@northern_grumpy) reported

    @ThreeUKSupport Update got the YO11 area. Internet speeds supplied by 3 running at 0.7 mbps. Not able to use Netflix, BBC iPlayer, Amazon, Rightmove, Spotify. This is day 8 of no service with no end in sight!

  • CanaryTone ToeKnee (@CanaryTone) reported

    @ThreeUKSupport Would be awesome if somebody was actually online to help, i keep getting disconnected as no operators are online... despite being number one in the queue

  • Thejackallllll Jurgens asthmatic reds (@Thejackallllll) reported

    @ThreeUK I joined 12 months ago after u guaranteed to me that 5g 5g was on my area... 12 months later I still have not got 5g . Woeful speeds as soon as I leave the house... If you are thinking of joining 3 coz the deals are too good to be true... It's coz they are.... Worst network ever

  • slim2buff Slim and Proud 🏳️‍🌈 (@slim2buff) reported

    @ThreeUKSupport Customer

  • adam77242261 adam (@adam77242261) reported

    @ThreeUK why is your coverage been so **** over the last three years? I’ve been a customer for almost 10 years and the service has dropped every year to the point where I have two bars of signal yet nothing loads at all. Sort it out.

  • CaitFinn93 Cait (@CaitFinn93) reported

    @ThreeUKSupport trying to cancel a monthly add on and it says on the website to ring to cancel, but when I call an automated message says to cancel on the website. Managed to get through to someone who told me the systems are down and they can’t help me. How do I cancel please?!?

  • yazhansen Yasmin Hansen (@yazhansen) reported

    @ThreeUKSupport Now getting texts saying phones being cut off in 24 hours AGAIN. I want to speak to ONE person and get this solved today. Loyal customer for years now messing about again

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