3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 121
London, England 58
Glasgow, Scotland 34
Bristol, England 32
Liverpool, England 31
Manchester, England 29
City of Westminster, England 16
Birmingham, England 14
Dublin, Leinster 14
Portsmouth, England 11
Woodside, England 10
Cardiff, Wales 9
Southampton, England 9
Bradford, England 9
Southall, England 9
Hackney, England 8
Coventry, England 6
Croydon, England 6
Leeds, England 6
Nottingham, England 6
Fareham, England 5
Middlesbrough, England 5
Newham, England 5
Hammersmith, England 5
Newcastle upon Tyne, England 5
Peterborough, England 5
City of London, England 5
Northampton, England 5
Southwark, England 5
Kensington, England 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • Niaa_x ‏❥ (@Niaa_x) reported

    i have to say — @ThreeUK network internationally give me no issues with DATA. but my @O2 line? i’m absolutely hating the experience. 😭

  • AEGIS_Five Five (@AEGIS_Five) reported

    @ThreeUK Despite being a customer for 10+ years, we are leaving because of how appalling your live chat service is. Our business depends on our numbers and you've failed 5 separate times to transfer a number WITHIN Three. Spelling mistakes on letters, ground hog day conversations

  • pjfbucksuk P (@pjfbucksuk) reported

    @ThreeUKSupport someone has obtained service from Three mobile using my postal address. This is fraud. I have tried to call you, but told contact section could not pass me through to pay as you go, or your fraud section. I should be working. Public sector work.

  • dhcp5 Deb Hare counselling service (@dhcp5) reported

    @ThreeUK Can someone contact me I cannot make calls . I got cut off from support an hour ago !

  • utterflanker Brownie (@utterflanker) reported

    @ThreeUK when multiple calls fail and I don’t ever get 5G whilst working as a community NHS worker but can’t get the email for customer support or arrange a scheduled call to discuss 🙄

  • husknoise HUSK (they/them) (@husknoise) reported

    @ThreeUK hi, do you have a customer service number I can call that is t inaccessible? I cannot get through as it keeps taking me back to the main menu and I need to speak to someone. I’ve had very poor signal since joining your network. The live chat also isn’t working.

  • WTJC75 Liam (@WTJC75) reported

    @ThreeUK Since the day I went sim only on 3 (from an 8 yr pay monthly) the coverage is nonexistent for my so called 5G sim. Useless network. #avoid3mobile

  • p26bow Phil (@p26bow) reported

    @ThreeUK another day and three down yet again. This is becoming a right pain in the arse. @ofcom what are we paying these for?

  • drewmunn Drew Munn (@drewmunn) reported

    @ThreeUKSupport Alas no, different browser, machine, and cache disabled returns the same issue. Same issue trying a different account too.

  • TheRzlOne Rzl (@TheRzlOne) reported

    @siphillipssport 1 year & then bye2. Hyundai too I wonder can we push @ThreeUK to terminate their contract? They don't deserve to be associated with Chelsea. Just make @trivago our main sponsor.

  • nasser_kinda Kinda Nasser (@nasser_kinda) reported

    @ThreeUKSupport I will be escalating this further if I do not get a resolution this week.

  • nicholascairns nick cairns (@nicholascairns) reported

    @ThreeUKSupport can you advise if there is any issues with home 5g broadband in Durham as mines getting worse and worse and has been off for up to an hour today and still struggling to even load iPlayer yet my phone is fine and getting 280mb on 5g but the internet is 10mb if luck

  • zbmb90 Brian Bowden (@zbmb90) reported

    @ThreeUKSupport I don’t have home broadband! I returned the 5G device as no 5G service at my home address in April!

  • WTJC75 Liam (@WTJC75) reported

    @ThreeUKSupport Hi Kirsty. Thank you for replying. It is everywhere. I was in London Saturday and all I could get was 'emergency calls only'. Plus at home I don't get even that. I have had the same SIM for probably 8 or 9 yrs come to think of it.

  • zbmb90 Brian Bowden (@zbmb90) reported from Stanstead Abbotts, England

    @ThreeUKSupport What’s going on? I have submitted a formal complaint. I no longer have home broadband and now I receive this! From Three: Your Mobile Broadband account is overdue which means your services will be suspended if there's no payment made.

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