3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 107
London, England 91
Bristol, England 41
Manchester, England 38
Glasgow, Scotland 34
Birmingham, England 19
City of Westminster, England 17
Cardiff, Wales 17
Hackney, England 16
Croydon, England 16
Dublin, Leinster 14
Southampton, England 12
Portsmouth, England 12
Nottingham, England 11
Leeds, England 9
Bradford, England 9
Newham, England 8
Sheffield, England 8
Southwark, England 8
City of London, England 7
Batley, England 7
Hammersmith, England 7
Crawley, England 6
Liverpool, England 6
Woking, England 5
Peterborough, England 5
Paddington, England 5
Northampton, England 5
Fareham, England 5
Newcastle upon Tyne, England 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • Ichisdad2 Ichis dad (@Ichisdad2) reported

    @ThreeUK what is the score with the 3 app?,,, since you updated it it doesn't work. Just get a message saying not available in this area. I've read many more messages highlighting the dame Please get it sorted.

  • LouisPe62520045 Louis Pearce (@LouisPe62520045) reported

    @ThreeUKSupport Hey guys! started a new contract in Dec, quite a big one. Anyhow, just got a text through saying you're increasing my bill by 4.5%; which I get is fine if its in line with inflation... but it's not... that's 0.9%. Can you tell me how to cancel please?

  • iMahfoudh Mohammed (@iMahfoudh) reported

    @ThreeUKSupport Hi, I have an inquiry about my Three mobile number. I have sent the details through DM, I would appreciate if you could help me with it. 🙏🏼

  • HoluHade Emmanuel Aderanti (@HoluHade) reported

    @ThreeUK @ThreeUKSupport Useless network, release my number back, I have paid

  • Haneeeenda Han (@Haneeeenda) reported

    @ThreeUKSupport Hi i paid the OS balance by phone, but the money has been taken out of my account twice?? So OS was £54 but on my bank I have two outgoing payments of £54.. I paid by phone.. how can I get one payment of £54 back?? Please help me

  • Jon_Akzar Jonathan Ward (@Jon_Akzar) reported

    @ThreeUKSupport We were told this problem has been resolved for a second time but still no resolution and double charged again this month. This is totally unacceptable now. Customer service has been horrendous. Please can this actually get sorted out? Ombudsman next.

  • OMaciuc Ovidiu Maciuc (@OMaciuc) reported

    @ThreeUK @GadgetsBoy @SamsungUK Hey! I was just informed that my monthly bill is going up for no reason. I bought my phone like 3 months ago. Can I cancel my contract and give the phone back?

  • StephCaw91 Steph Cawthorne (@StephCaw91) reported

    @ThreeUKSupport i am having trouble using my data off my WiFi, i have rebooted my phone several times but outside of wifi at home it won't connect, i can still make calls and texts though, can i have some help please? Also happy friday!!!

  • ArtOfTotemEye 🐾🌟TotemEye🌟🐾 (@ArtOfTotemEye) reported

    @ThreeUK @GadgetsBoy @SamsungUK Such a poor underwhelming camera. Apparently few updates were released since launch to stabilise it 👁👁

  • jeanrenaud_d Daisy Jeanrenaud (@jeanrenaud_d) reported

    @ThreeUK I just got a letter from you saying I never returned my modem and that until you receive it my contract won’t be cancelled. But I returned it on 2/2/21 and I have the receipt of return.

  • mickwill46 mickiam50 (@mickwill46) reported

    @Dr_Drekkle @ThreeUK It's to see just that then I cancel contact and see if I can sue.

  • Mosh Mosh (@Mosh) reported

    @ThreeUKSupport This is getting silly, @threeuksupport - a friend of mine has the very service I want (4G home broadband). I put his postcode into your website and... apparently the service isn't available at the address he's using it at, the one you're using for billing him. Odd?

  • pierce_ldn Pierce_ldn (@pierce_ldn) reported

    Back to normal price, cancell my contract!! Cancel it! You’ve only succeeded in getting me more mad, cancel my contract @ThreeUK it’s not so ******* hard!!! “I am not subject to cancellation fee” because your data is ****, it doesn’t work. If u guys can provide a solution

  • naterogers9 Nate (@naterogers9) reported

    @ThreeUKSupport had a new contract with you guys after leaving @SMARTYMobileUK yet my phone signal is shocking with my new three contract. Dont both company's use some stat-a-lites

  • SapperMickRE Sapper Mick 🇬🇧🐝#GotBrexitDone (@SapperMickRE) reported

    @ThreeUKSupport are there more problems with the antenna in my area, I'm back down between 0 and 7 Mbs since yesterday when I have had around 30Mbs earlier in the week

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