3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 111
London, England 63
Bristol, England 45
Glasgow, Scotland 31
Manchester, England 25
City of Westminster, England 15
Birmingham, England 14
Dublin, Leinster 14
Cardiff, Wales 12
Portsmouth, England 11
Nottingham, England 10
Croydon, England 10
Hackney, England 9
Bradford, England 9
Southampton, England 7
Sheffield, England 7
Hammersmith, England 7
Southwark, England 6
Leeds, England 6
Peterborough, England 5
Northampton, England 5
Liverpool, England 5
Middlesbrough, England 5
Batley, England 5
Newham, England 5
Fareham, England 5
Kensington, England 4
Leicester, England 4
Paddington, England 4
Horsham, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • oddishxoxo Kirsten Mcintosh (@oddishxoxo) reported

    @ThreeUKSupport Is that even tho iv been a 3 customer for 10 years and only upgraded ?

  • motorsportgirli Sara Drysdale (@motorsportgirli) reported

    @ThreeUKSupport Yep, and I’ve spoken to online support who tell me it will take 24-48 hours then it never goes through!!

  • cap10sMjolnir 𝐓𝐡𝐞 𝐊𝐚𝐧𝐠 𝐃𝐲𝐧𝐚𝐬𝐭𝐲 (@cap10sMjolnir) reported

    @ThreeUKSupport I paid by debit card by ringing three and using the phone service ...every other time it's been within 2 hours, it's currently been close to 21 hours since I paid but nothing...

  • sarahblaber Sarah (@sarahblaber) reported

    @ThreeUK Hi I would like to follow up on a phone call as the call handler didn’t really help, we just went round in circles and I would like an update on the Fraudulent use of my details with Three… thanks!

  • PatmacU PatMac Radio UK (@PatmacU) reported

    @ThreeUK you guys have suspended my service for more than 18 hours now.. I don't owe you any money.. but I'm not getting service.. I can't even get to your customer service.. I was told how lame you guys operate but I didn't listen.. smh

  • tarka07 Tarka07 (@tarka07) reported

    @ThreeUKSupport Contract was coming to end. Went in store to discuss options. Obviously errors were made as I have not only been charged £98 but there seems to be confusion over start date. However, I’ve just been told it’s my fault & I should complain in store. This is a business Acc!

  • PatmacU PatMac Radio UK (@PatmacU) reported

    @ThreeUKSupport Nope... they went into my account to take ... for some reason it didn't go through.. I phoned and paid and now its off.. this same thing happened to my wife some years ago.. she complained wasn't resolved.. you guys gave her issues and now she is n9t with ou any more..

  • cap10sMjolnir 𝐓𝐡𝐞 𝐊𝐚𝐧𝐠 𝐃𝐲𝐧𝐚𝐬𝐭𝐲 (@cap10sMjolnir) reported

    @ThreeUKSupport Well I didn't have a direct debit set up so I went to pay my bill manually, it successfully got paid but my services were shut down anyway and anyone I ring for help tells me it should be up and running again 'soon' but fail to provide me with an actual time frame.

  • Mobes71196487 Mobes (@Mobes71196487) reported

    @ThreeUK I cannot contact your customer service due to out of hours but you've not applied a credit to my latest bill, I'd like to speak with someone at @ThreeUK as I've been messed around multiple times for this now, getting very frustrated again!!!!

  • splke horse 💙💛 🖤 (@splke) reported

    @Nigel_Gamble @ThreeUK @SalesforceUK Very similar here very frustrating trying to get any resolution to billing errors

  • laurenkfaith lauren faith (@laurenkfaith) reported

    @ThreeUKSupport My phone won’t even let me call three customer service 😭😭😭

  • oo_ab_welcome Intricate Cinnamon Hat (@oo_ab_welcome) reported

    @ThreeUKSupport I have now made a formal complaint to Offcom. Sort the damned internet connection out now.

  • adebisimagic Adebisi pj (@adebisimagic) reported

    Hi @ThreeUK , I walked into one of your outlets in Hull for a sim contract on the 27th of August 2022 to commence immediately and I was given a bad SIM card that never worked at all till date. Will I be billed for the service you never provided? Kindly help look into this

  • _RobW_ Rob White (@_RobW_) reported

    @ThreeUKSupport Customer account. We were originally with Three Broadband then ported over when it became Three

  • m_ldnn_ millie💕 (@m_ldnn_) reported

    sorry. @ThreeUKSupport how long will peckham have ONE bar of service .. this is abysmal.

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