3 (Three) Outage Map
The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
3 (Three) users affected:
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Kurt
(@Kurt6263) reported
@ThreeUKSupport Yesterday our service at IP14 was highlighted in your status tracker as a Fault being fixed. This morning the same until 6am when the site resolved to No known issues - but service has not resumed - rebooted my router but no signal - can you advise?
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James Frost
(@frosty) reported
@samuelaled @ThreeUK Yep, I’ve never had visual voicemail :(
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Miss Kiki Glasgow ⚡
(@misskikiglasgow) reported
@ThreeUKSupport Motherwell area. ML1. Different postcodes and getting the same problem. Was working fine until yesterday so no idea what's up.
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Connor🚌💨|📸|🕹
(@ThatCornishLadd) reported
@ThreeUKSupport 0.3mbps on my mobile broadband. I want a refund for this month. If I don't get that.ill go to the ombudsman. This is ****! It's been like it for a month now! Ridiculous! Can't even watch Netflix on this rubbish.
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vuvgaG-dukgu3-wysnox
(@vuvgag) reported
@ThreeUKSupport your support is ******* disgraceful. My internet has been out for four weeks. Under my rights per ofcom. I tried to cancel the contract. They just left me on hold for hours
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james
(@crazyfarmer79) reported
@ThreeUKSupport how do i go about getting a new phone and contract as mines up soon, but none of your stores are open and i cannot access 3 on the internet or through the app. The app tells me to enter my number and a password but ive never done this. Help?
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Matt J
(@VMCloudyMatt) reported
The worst customer service ever award goes to @ThreeUK beating HSBC.
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Aled Samuel 🏴
(@samuelaled) reported
Is it true that @ThreeUK don’t support visual voicemail on the iPhone? What on earth? That’s legitimately a reason for me to not switch to them
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Ste An Donna Cain
(@ste_an) reported
@ThreeUK hi I need help please,I got my granddaughter an iPhone 11 for Xmas,Friday it started to get a green line down the screen,we rang 3 they said to ring apple,we phoned apple they said to phone you,we spend a lot of money through yourselves can you help please thanks
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vuvgaG-dukgu3-wysnox
(@vuvgag) reported
@ThreeUKSupport truly the worst company every @ThreeUKSupport
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Gavros2000
(@GavParf) reported
@jayajarvis @ThreeUKSupport @ThreeUK It's very odd. My partner has an older Galaxy and they have no problem at all. Sat a few feet away from me.
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New Year, Same Problems
(@JerryStillman) reported
The great thing about the @ThreeUK network is when it goes down — which is cumulatively about two whole months of the year — you will never know why, you will never know when it will return and you will never receive any kind of customer service, apology, or compensation
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Vicky West
(@calypsocat97) reported
@ThreeUKSupport constant issues in my area and no internet half the time, wtf am I paying for if I can't even use my phone????
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Selifas 🥥
(@IamSelifas) reported
@ThreeUKSupport Mobile Broadband has been down all day. Your checker says they are working on an issue with the masts in the area but there have been no updates or ETA. Can you supply with an estimate of completion. We have exams online tomorrow and are in lockdown!
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JohnHouse
(@johnhouse2506) reported
@ThreeUK what options do I press to speak to someone on the customer phone number? Keep getting pushed back to website etc