3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 110
London, England 94
Bristol, England 55
Birmingham, England 32
Manchester, England 32
Cardiff, Wales 23
Glasgow, Scotland 23
Dublin, Leinster 17
Newham, England 15
Hackney, England 15
Portsmouth, England 13
Croydon, England 13
City of Westminster, England 12
Nottingham, England 10
Bradford, England 10
Batley, England 9
Southampton, England 9
City of London, England 8
Liverpool, England 8
Southwark, England 8
Leicester, England 7
Sheffield, England 7
Peterborough, England 7
Leeds, England 7
Newcastle upon Tyne, England 6
Middlesbrough, England 6
Islington, England 6
Normanton, England 6
Woking, England 6
Broadstairs, England 6

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • laurennella Lauren Ella Jackson (@laurennella) reported

    @ThreeUKSupport Hi Rhiannon, I have spoken to support on the app and on the phone about this today and they have said there’s nothing that can be done and I would have to leave my sim only contract to use the phone. Is there no way an exception could be made and an esim made ? Thanks!

  • corrergordo mysterious babe (@corrergordo) reported

    I need some sort of compensation, this service ain’t it !! 2 bars in my own room and 1 bar in my living room, please fix this issue @ThreeUK

  • SueDyson11 Sue Dyson (@SueDyson11) reported

    @ThreeUK @ThreeUKSupport The service in CW9 has been completely unacceptable. No internet, no mobile signal and therefore thanks to signing up to a two year contract with you for our network, no streaming. We've called and you said it would be fixed but 25th. Still nit usable.

  • SueDyson11 Sue Dyson (@SueDyson11) reported

    @ThreeUKSupport That's not going to help, it will just be more if the same, well meaning platitudes. When is it going to be fixed, a four day outage is completely unacceptable

  • bayleeturner Baylee Turner (@bayleeturner) reported

    @ThreeUK trying to call my mother in Oz who is in intensive care and cant get through because can’t remember my password. Reset p/w had to click on ridiculous images of sunflowers now locked out of account, no customer services people to answer the PHONE and CANNOT CALL HOSPITAL

  • deliveeroo Deliveeroo (@deliveeroo) reported

    @ThreeUKSupport i forgot my email that’s linked to my account. cant log in. help

  • sarah4f79 SARAH FORD (@sarah4f79) reported

    @ThreeUK is there anyone on the support online chat today?

  • ebonyleighpsych Ebony Leigh (@ebonyleighpsych) reported

    @ThreeUKSupport hi, I have a new contract with you ordered through a third party and my PAC code was passed onto you. It looks like the switch to keep my old number hasn’t been processed yet and it’s been 4 days. Please can you help? I’m unable to call up.

  • Dami_DOTT - (@Dami_DOTT) reported

    I honestly can’t wait till I leave @ThreeUK awful network. No coverage.

  • gavinlew Gavin (@gavinlew) reported

    @ThreeUK why is it cheaper for a new customer to get an iphone14 during your Boxing Day sales than an existing contract user eligible for an upgrade ?

  • celinaodb cel (@celinaodb) reported

    @ThreeUKSupport worst customer service EVER. I’m going around in circle since Friday and no one is able to give me a good explanation. Train your staff better!

  • petermaster10 threadguy.eth (@petermaster10) reported

    @bayleeturner @ThreeUK Avoid getting scammed I will advise you wait on support teams or rather contact @Liltoosi they are reliable too.

  • ShirtlessKirk James Tiberius Shirtless Kirk 🚀 (@ShirtlessKirk) reported

    @ThreeUKSupport TAC-ECI: 1543-3635457 eNB-LCID: 14201-72 PCI: 370 RSRP: -116dBm Been like this (or non-existent signal) for nearly a week.

  • cosmicthoughts James (@cosmicthoughts) reported

    @ThreeUKSupport is there any reported issues with receiving SMS's from the USA via Amazon SMS Service? Trying to get an SMS verification code on my phone but not receiving anything.

  • SueDyson11 Sue Dyson (@SueDyson11) reported

    @ThreeUKSupport CW9 6EZ. We already know that you have a problem with the mast. It's been in and off for weeks now, it's simply not good enough. Especially as we are tied into a two year contract for an intermittent service

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