3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 333
Birmingham, England 92
Dublin, Leinster 66
Slough, England 61
Manchester, England 33
Hackney, England 26
Coventry, England 26
Bristol, England 23
Glasgow, Scotland 21
Southwark, England 21
Edinburgh, Scotland 20
Southampton, England 18
Liverpool, England 17
Leeds, England 14
Northampton, England 14
Cardiff, Wales 14
Middlesbrough, England 14
Kettering, England 14
Tower Hamlets, England 12
Portsmouth, England 11
Newcastle upon Tyne, England 10
Croydon, England 10
Ealing, England 8
Dagenham, England 8
Newham, England 8
Islington, England 8
East Ham, England 7
Ilford, England 6
Leicester, England 6
Hampstead, England 6

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • johnrowbottom john rowbottom (@johnrowbottom) reported

    @ThreeUK can you please help me with updating my surname on my account please?

  • bkpatel81 BHARATKUMAR (@bkpatel81) reported

    @ThreeUK I have renewed my contract yesterday via 3Mobile Hounslow store. Within an hour of renewal I went to store again to cancel contract as found better deal online. went into store on same day to cancel the contract but they said cannot cancel it. what kind of service is ?

  • kirton10 James Kirton (@kirton10) reported

    @ThreeUK please can you have a member of senior management contact me. Having no joy with the current people. Diabolical service

  • Fin742 Fin74 (@Fin742) reported

    @ThreeUKSupport It is the same postcode yes. DN16. Nothing worked last time I chatted with you, then it suddenly was OK again overnight. I've followed all advice as before, clearing cache etc, but it's terrible again. I'm paying for a service which isn't being provided

  • Julien_A_Bodart Julien Bodart 🇧🇪 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Julien_A_Bodart) reported

    just left @ThreeUK after ~10yrs and this is probably the best decision I've ever made. Probably the worst and most useless customer service (before/after? @virginmedia, which I also left a few months ago).Plenty more regulations are needed to stop them sucking people's money 👋

  • MartinLamprell MrMtL (@MartinLamprell) reported

    @ThreeUKSupport absolutely shocking mobile data coverage. Sick to death of it now. Customer service is just as bad

  • ParisP_xo ParisP (@ParisP_xo) reported

    How can I speak to 4 different people from @ThreeUK & not one person has resolved my issue? Worst network provider ever I swear

  • Fin742 Fin74 (@Fin742) reported

    @ThreeUKSupport second time in 4 weeks that the signal has suddenly gone from being ok to rubbish. I'm sick of this. I rely on it for work & after a week of it being rubbish, you offered me £7 off my bill..pathetic. Now it has gone again. I want to leave but you say I can't. Why?

  • StratCars 🇺🇦 sɹɐƆʇɐɹʇS Esq.🇺🇦 (@StratCars) reported

    @ThreeUKSupport Hi. Seem to be having issues with data and calls in the B15 area of Birmingham for the past few hours. Is this a known problem ?

  • George_Gardelis George Gardelis (@George_Gardelis) reported

    @ThreeUKSupport Since this morning, i do not have Internet ( Home BroadBand 5G ). The Help line said there is an issue in my area and it is going to be resolved within a 7 days. As i am working from home, it is VERY frustrating to be without internet so many days.Any solution ?

  • MaundBromford AJJM (@MaundBromford) reported

    @ThreeUKSupport Great - but there is no local store. It would have been good if the replacement SIM wasn't cancelled due to a technical fault? And why try and upsell to an unhappy customer and then put them through to customer services and not respond. Rubbish service!

  • Pdc1956Peter peter chamberlain (@Pdc1956Peter) reported

    Well that's a first for me. Just had to send copies of my GP & Hospital docs to @ThreeUK because I needed help with a small debt, & they demand proof I have depression, anxiety & cancer. Caveat emptor if thinking of getting a phone or broadband.

  • gonnella Pete (@gonnella) reported

    @ThreeUKSupport I have an esim at the moment, I am going to buy a new iPhone. I need a replacement esim for my new iPhone, your customer service to send me one !

  • eddiebear78 Eddie Bear (@eddiebear78) reported

    Hey @ThreeUK, this is your last chance to retain me as a customer. After nearly ten years, you've decided my tariff no longer exists and want to increase the cost by £10 a month. I've called and been into a shop but you don't seem that bothered. Over to you... #CustomerService

  • silky_glenn Silky Glenn. (@silky_glenn) reported

    @ThreeUK Just went to Amsterdam, signal has never been so good. I was told the issue was my handset? Clearly I have been lied to. I should be able to cancel my contract and return my handset as you are not providing me with the service I pay for.

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