3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 125
London, England 57
Bristol, England 32
Liverpool, England 29
Glasgow, Scotland 26
Manchester, England 23
Dublin, Leinster 18
City of Westminster, England 15
Portsmouth, England 12
Birmingham, England 10
Woodside, England 10
Dunfermline, Scotland 10
Southall, England 9
City of London, England 8
Hackney, England 8
Peterborough, England 6
Northampton, England 5
Cardiff, Wales 5
Southampton, England 5
Middlesbrough, England 5
Coventry, England 5
Southwark, England 4
Newcastle upon Tyne, England 4
Leeds, England 4
Normanton, England 4
Hammersmith, England 4
Kensington, England 4
Hounslow, England 4
Newham, England 4
Newport, Wales 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • jonathanfaiman Jonathan Faiman (@jonathanfaiman) reported

    @ThreeUKSupport Thanks. But it’s still down and we have a strong signal from mast 85506. So we must be part of the small number of customers who are into day 3 of a network wide problem with mobile broadband. And other than you care, we haven’t been told anything.

  • Appliance_Test London Appliance Testing (@Appliance_Test) reported

    @Kourdoullou @ThreeUKSupport Their customer service can't give a date 10 days now and they still don't know So how do the Twitter team know a date or are they just throwing out a random date to try and shut us up

  • irdawson Ian Robert Dawson (@irdawson) reported

    @ThreeUKSupport Thanks for the update, Ali. Is there a timeframe for a fix? Hours? Days? I imagine I’m not the only one struggling with working from home.

  • moproblems44 Momo (@moproblems44) reported

    @ThreeUK when is the mobile internet going to be up and running again? It's been 2 days now of no service.

  • SignaLtd Signa (@SignaLtd) reported

    @ThreeUKSupport Since yesterday. Rang Business support and they've said it's a nationwide issue and no idea when it will be resolved. How can we do 'business' like this?

  • GraCarr Graham Carr (@GraCarr) reported

    @ThreeUKSupport Hello, I just wanted to say that we are now in day three of having no internet at home. Is there any real update for the South Devon area or a possible estimated time to resolution?

  • crouchendmum1 Muswell Hill Mum (@crouchendmum1) reported

    @ThreeUK cant make calls in Jersey. 40min with your customer service team who are asking if they can contact me in 72 hours but that time I will be back in London!!!! So bad!

  • mjlynch Matt Lynch (@mjlynch) reported

    @ThreeUKSupport Hi, I’ve just spoken with @Ofcom regarding this issue. As a company, @ThreeUK need to give an indication of when this will be resolved. I’ll be raising a formal complaint about this matter, I suggest that others do the same!

  • mjlynch Matt Lynch (@mjlynch) reported

    @ThreeUKSupport @Londonlad5 Hi Kirsty, it’s been like this for three days in different parts of London. Can someone actually confirm when this will be resolved? Many customers are paying for a service that’s not working!

  • timporteruk Tim Porter (@timporteruk) reported

    Thinking outside the box, I discovered that @ThreeUK were offering a 4G home broadband service. I checked on their site, and it confirmed that the 4G coverage was VERY GOOD in the area.

  • crouchendmum1 Muswell Hill Mum (@crouchendmum1) reported

    @ThreeUK you network doesnt seem to work in Jersey. I havent been able to make or receive calls for a week and your customer service team cant seem to help. #customerservice #three #phoningabroad

  • prarthna20 Prarthna (@prarthna20) reported

    @ThreeUKSupport No I have no service , to receive such texts

  • mrskishere Lorna K (@mrskishere) reported from Stirling, Scotland

    .@ThreeUKSupport why do we have a very intermittent phone signal at FK7 9HU. It’s always terrible and weak but today 1 bar or no signal all day.

  • Kourdoullou Nick Kourdoullou ⚽🥊 (@Kourdoullou) reported

    @Appliance_Test @ThreeUKSupport I haven't had a chance to check it today, I'm working from my mum's, I take it it's still down, that's useless

  • timporteruk Tim Porter (@timporteruk) reported

    Nothing will improve the speed, which then makes me realise that it’s clearly not an issue our side, the issue is with @ThreeUK, either with their contention / share rate or an issue they are unaware of regarding the 4G mast.

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