3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 123
London, England 57
Bristol, England 32
Liverpool, England 29
Glasgow, Scotland 27
Manchester, England 22
Dublin, Leinster 19
City of Westminster, England 15
Portsmouth, England 12
Birmingham, England 10
Woodside, England 10
Dunfermline, Scotland 10
Hackney, England 9
Southall, England 9
City of London, England 8
Southampton, England 7
Northampton, England 6
Peterborough, England 6
Cardiff, Wales 5
Middlesbrough, England 5
Coventry, England 5
Bradford, England 4
Southwark, England 4
Newcastle upon Tyne, England 4
Leeds, England 4
Normanton, England 4
Hammersmith, England 4
Kensington, England 4
Hounslow, England 4
Newham, England 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • tandleman Tandleman (@tandleman) reported

    I am beginning to hate @ThreeUKSupport Been with 3 for years. They say "Hello Peter" but when I enter my number or try to log on via internet. - not recognised. Upgrades never available. They are a complete joke. A disaster. Avoid like the plague.

  • IngaRochelle INGA🐼✨ (@IngaRochelle) reported

    So my mum tried to cancel her SIM only contract with @ThreeUK and these lot told her she has to pay £300 or get a new phone... and then the guy had the nerve to ask her if she wants another phone with a contract. Madness.

  • JLynne_x JLynne (@JLynne_x) reported

    My @amazon echo dot won't connect to my @Huawei router on the @ThreeUK network and each customer service hotline says it is the others fault! So frustrating, just want it to work - help and tips needed...

  • naatti_moraes louca dos gato (@naatti_moraes) reported

    Funny, @ThreeUKSupport charged me £135 for my bill this month and I have no idea why and it says 'first payment' even though I've been with them for almost 9 months now and my 5G didn't even work and the 4G is horrible 🙄🙄🙄🙄🙄 thank you @ThreeUK

  • Graham_B23_ Graham (@Graham_B23_) reported

    @ThreeUKSupport Is there more work being done in my area my internet is down again!!!😡

  • Beth_Tastic Beth 💙 (@Beth_Tastic) reported

    @ThreeUKSupport I used to but they’ve all been cancelled for months now - my daughters was the last account with you which ended early May & I had given her months notice etc as she transferred to another network. When I googled it said it was a fraudulent number 😕

  • AceBlaggard Paul 🇪🇺🌈🏳️‍⚧️ (@AceBlaggard) reported

    @Jim_AFCB @VodafoneUK Not dissimilar to @ThreeUK All good until it goes t**s up then it's the worst script driving experience you can imagine. Usually involving a better understanding of the issue than their first line response.

  • wikkamamma wikkamamma (@wikkamamma) reported

    @ThreeUKSupport The discount has not been applied. Called and texted and every time they confirmed it will be adjusted the following month. But never happened.

  • tonyblews Tony Blews (@tonyblews) reported

    @ThreeUKSupport Been a phone customer since you started. Just need to know that the home broadband devices and PAYG Sims can be unlimited.

  • jameseonline 🤔J🤷 (@jameseonline) reported

    Hey @ThreeUKSupport why is the internet connection in Cardiff so poor today?

  • david_p_hodgson David P Hodgson (@david_p_hodgson) reported

    @johnoceallaigh @ThreeUK Same problem here despite no cap on minutes and an unlimited allowance. @ThreeUK - can you advise?

  • Coffee_Fueled coffeefueled (@Coffee_Fueled) reported

    @UK_Daniel_Card @ThreeUK The mindless agreement from people completely unaware of what he's claiming bothers me most. He has form for this sort of malicious attack on company's reputation. I enjoyed seeing @ThreeUK response suggesting they won't take it lying down. Yell if you need an expert witness.

  • thisisjmx J∆MES 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported from Dinas Powys, Wales

    @ThreeUKSupport Well I don't check it very often but around this time when I want to see my bills & usage it only works properly some times. No I've not talked to any other team. I've cleared cache thought that might help. [Apparently you've got a new system that is due to launch at some point!]

  • EllieKeegs Ellie Keegan (@EllieKeegs) reported

    @ThreeUKSupport @ThreeUK I have spoke to around 10+ different customer support agents in the last 3 weeks. Everyone tells me something different and just tells me different dates or amount for a refund I am expecting. This is the worst customer service I have ever received.

  • jonnosbabe Claire Johnson (@jonnosbabe) reported

    @Cadoret @ThreeUK Ha my area has problems always for the last TWO months there has been a problem, and they're fixing it, how about fixing the fixing problem Three??

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