3 (Three) Outage Map
The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
3 (Three) users affected:
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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ᴅʀ ʜ.ᴀ. ʜᴇʟʟʏᴇʀ
(@hahellyer) reported
@ThreeUKSupport Your colleagues said I would have received a Sim already; and then also said it was cancelled; and then said another one was being sent. No, no one advises what the problem is. They just issue platitudes. I have raised a dozen complaints.
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Andrew Fitzgerald Henck
(@MillennialTweet) reported
When you're on a writing roll, return home to find WiFi is out, @ThreeUKSupport starts DM support and then closes shop to redirect to a live chat which isn't able to provide support and redirects to a phone number that is closed. Aye.
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Marc
(@incredibles2022) reported
@ThreeUK @EE @Ofcom when will this mast be repaired. It has been like this since February-March this year!! And both your websites are saying there’s a problem in this area that will be fixed shortly but still hasn’t!! What’s going off!! NG18 1BW!!! Ofcom can you look into this!
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バンテロスベアー
(@banterousbear) reported
@ThreeUKSupport Hi, walking around Convent Garden with full 4G signal but no internet, have tried airplane mode, restarting but still getting nothing - is there a network issue?
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moss
(@Mosside73) reported
@BBCWatchdog Please could you feature how bad @ThreeUK customer service is . You now can’t make a complaint and they call you a liar to your face . I’m furious and apparently that’s my fault as well . Been with them for 12 years before this , it’s awful .
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Daniel
(@TheSKYNDicate) reported
@ThreeUK I was looking at your 5G home broadband offer but when I put my postcode in it only offers me the 4G option. Your coverage map shows I'm in a 5G area and I can get 5G no problem at all on my phone. Is there any reason why I don't get the 5G option?
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Sarah
(@sarah_e83) reported
@PassportAndPix @welsh_ad @ThreeUK Mention that you’re going to switch to O2 and the deal with roaming is X. That should bring it down a bit ££
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indiejayj
(@IndyJayy) reported
@TheSKYNDicate @ThreeUK it goes down often. the signal is not always stable fyi
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Keever
(@AJonthenet) reported
@ThreeUKSupport No I tried switching to 4g and no difference, I do this 1.5hr commute every day and have no issues apart from a drop in a particular area in the city centre. Strange.
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Jane hirst
(@janehirst1965) reported
@ThreeUKSupport It's not just my phone, tv, alexa & fire stick.. I've restarted the router more times then I should have to reset the router. Forgot network and started fresh. All to no avail..
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Bella 📸 Passport & Pixels
(@PassportAndPix) reported
@welsh_ad @ThreeUK I've literally never switched, and can get a deal with Vodafone that includes roaming, though it is a bit more expensive... But maybe the hassle factor is too much to bother.
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Michael Palmer 💙💛
(@MikeyPalmer) reported
@ThreeUKSupport Any idea when your network will be working again in the SO16 area? It's been down since around 3am.
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ᴅʀ ʜ.ᴀ. ʜᴇʟʟʏᴇʀ
(@hahellyer) reported
@ThreeUKSupport The outcome is as always "rest assured, it is fine and sorted" - and an assurance I'll get a resolution, but nothing. No compensation. As yet, no sim card (though I'm assured I will). Yes, I got a reference number. Will Dm it.
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Adam
(@admdly) reported
@ThreeUKSupport do you support "Wi-Fi Calling on iCloud-connected devices" with iPhone? Thanks!
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Paul M
(@pjm1507) reported
@ThreeUKSupport You've had signal problems logged for my area since May, and is still there on your status page...yet I need to pay you to leave my contract to go to a provider that can give me a reliable service?