3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 121
London, England 55
Bristol, England 33
Liverpool, England 28
Glasgow, Scotland 27
Manchester, England 23
Dublin, Leinster 19
City of Westminster, England 15
Portsmouth, England 12
Birmingham, England 10
Woodside, England 10
Dunfermline, Scotland 10
Hackney, England 9
Southall, England 9
City of London, England 8
Southampton, England 7
Northampton, England 6
Peterborough, England 6
Croydon, England 5
Leeds, England 5
Middlesbrough, England 5
Coventry, England 5
Blackburn, England 4
Bradford, England 4
Southwark, England 4
Newcastle upon Tyne, England 4
Cardiff, Wales 4
Normanton, England 4
Hammersmith, England 4
Kensington, England 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • _MichaelStewart Michael James Stewart (@_MichaelStewart) reported

    @ThreeUKSupport have the worst support going, no uk offices or straight answers for poor service, team reading from the same book copy & paste, was also told to climb my nearest 5G mast and turn it on and off #three5Gisslowerthan3G

  • michaeljw_97 Michael Williamson (@michaeljw_97) reported

    @ThreeUKSupport I go on the sign in / register link at the top, put the number in, and then it askes for my password. I type it in and then it takes ages to load and then comes up with the message.

  • benecios Benecios (@benecios) reported

    @ThreeUKSupport I have had 2 accounts fraudulently opened in my name, my credit report is now in tatters because of missed payments to said accounts. I have reported this several times and you have never got back to me.

  • JustinArnold_UK Justin Arnold (@JustinArnold_UK) reported

    @ThreeUKSupport I have been trying to make a purchase from your website, but keep seeing the message that your entire service is down for essential maintenance. How much longer will I need to wait before buying something from Three?

  • KhainesKorner Khaine's Korner (@KhainesKorner) reported

    @Artura039 @ThreeUK Oh i'm not too fussed. I get 4G just fine. But times like now, when the main landline internet goes down, using a 5G hotspot would be amazing

  • FernandoPartri8 Fernando Partridge (@FernandoPartri8) reported

    @ThreeUKSupport please sort out for 5g in CH3 5RW. Zero point in having your 5g wifi if there is no 5g signal

  • officialimicca Micca (imicca) (@officialimicca) reported

    I am already in your branch @ThreeUK I don’t need to “speak on livechat” to some bot to get a replacement sim if i am PAYAYG customer. How can you only serve contract customers? Wtf is this nonsense? @ThreeUKSupport

  • michaeljw_97 Michael Williamson (@michaeljw_97) reported

    @ThreeUKSupport Been happening for a while now but with it only being £20 i never bothered to get it sorted. I know i should have.

  • PBOps123 Peter Baldwin (@PBOps123) reported

    @ThreeUKSupport Not after..... I think the Spanish network has booted me as i have voice but no data

  • BarsMellow Mellow Bars (@BarsMellow) reported

    @ThreeUKSupport I tried to cancel a rolling contract but was told that my account couldn’t be found when I provided my information. I have since cancelled my direct debit and received a letter informing me that I owe money.

  • kewors13 Emma Simmons (@kewors13) reported

    @ThreeUKSupport @ThreeUKSupport I did receive a phone call and was told the issue would be resolved, but I have been told that before and it wasn't. I haven't yet had any written confirmation and I'm afraid I won't believe this actually is resolved until I have that.

  • sam_connor1997 sam connor (@sam_connor1997) reported

    @ThreeUK trying to call your customer services (open from 8am) to be told they're closed. Had so many issues since joining a week ago this is very poor service! Someone contact me please.

  • KronosX81 X2 (@KronosX81) reported from London, England

    @ThreeUK wot the heck is going with the blasted network last few months it’s gone worser than it was 15years ago 😡😡😡😤😤 struggling to load a google page Stop paying filthy rich football clubs £50+m per year in sponsorships and focus on the network instead asap 😡😡

  • KronosX81 X2 (@KronosX81) reported from London, England

    @ThreeUK I am supposed to be getting clear 5G signal and coverage but I am barely getting 3G 😡 no matter the area I may be in during the day. If you can’t cope with 5G networking stop offering it until you’re competent to do so as it’s a f’g disgrace. Charging fortunes for 💩.

  • SarahHo45602922 Sarah H (@SarahHo45602922) reported

    Three are inept. We called to cancel, request was ignored. Called again to see why we’re being charged, they would get back to us in 3 days, heard nothing, called again, heard nothing, put in a compliant heard NOTHING. Yet they are still charging us. @ThreeUK @ThreeUKSupport

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