3 (Three) Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Álvaro Pétrus (@AcgbPetrus) reported 4 minutes ago

  @ThreeUK I'm spending some time abroad and I've had problems with my international roaming. I can no longer use my plan; I have absolutely no signal. I need help but haven't been able to get it so far. Can you assist me? The company doesn't seem to care much about its customers.

• 
  Sue🦖🇮🇱💚🤍💜🏳️‍🌈Women, Life, Freedom (@eleonorasfalcon) reported 4 minutes ago

  .@ThreeUK is this a genuine company dealing with customer contracts 0161 696 5597?

• 
  Natalie ❤️ (@boydie123) reported 8 minutes ago

  @ThreeUK I’m having issue with logging in to the App the MFA isn’t working and it’s actually not sending me the code. Your website isn’t helping neither is the chat

• 
  Matt Hayes 🇮🇪 (@matthayesthfc) reported 12 minutes ago

  @panks_79 @ThreeUKSupport My current phone is broken, but you've saved me. There was a separate section of the Three website for pay-as-you-go 🙈 Which is weird, because I've had to go through an entire different page to buy the same phone I was trying to buy anyway haha Thanks Craig!

• 
  Baz (@49_timelessness) reported 13 minutes ago

  @ThreeUK @ThreeUKSupport I would like to add why since capping pay go data to 25mb/s that where as you started supporting rcs messaging on iPhone over the three network, currently when I send messages to people who have android phones and I have sent texts and rcs messaging was supported, it longer appears to be? Overall the pay go service isn’t too bad but three uk/ mobile did cause me no end of problems and you still didn’t investigate the so called issue of fraud that had been committed by someone attempting to take out an E sim contract in my name and account for which you inadvertently just cancelled my contract and phone line with no warning followed by weeks and months of deliberate hassle and no investigation… Bizarre!

• 
  Del Young (@Del67Young) reported 14 minutes ago

  @ThreeUK when are you going to do something about the signal in PL6 area you claim to have already done something about it since you merged with @vodafone but you haven't cuz I'm still getting the same crap signal my house is half mile away from nearest mast

• 
  John F (@JohnF74683580) reported 15 minutes ago

  @ThreeUK any issues in Coventry CV2 area ? The whole network is down

• 
  Reformdbohemian (@reformdbohemian) reported 15 minutes ago

  If you are thinking about moving to @ThreeUK DON'T I've had no service pjone or internet since yesterday morning and no sign of it retutning. Their support just reads a script saying your service will be fixed shortly. Thank goodness for @EE pay as you go WiFi hotpot.

• 
  Evonne O (@f1lover75) reported 15 minutes ago

  @ThreeUKSupport want to put in a complaint about yiu bot helping me to for the number 07397 525596 as I asked for help as a vulnerable customer. I did made the payment hor the payment scheme but the system says I didn't got it. I

• 
  ES (@ewa_swital16945) reported 19 minutes ago

  @ThreeUKSupport I have been scammed through 3 Pay and Three withdrew money from my account knowing about the fraud. I keep reporting the fraud to customer services and nothing has been done to address it. Three consciously enable Fraud!

• 
  🄸 🄿🅄🅂🄷 🄱🅄🅃🅃🄾🄽🅂 (@_XoDaRap_) reported 21 minutes ago

  @ThreeUKSupport I need a customer service email address please. None of your live chat agents could help. I wasted my lunch hour being passed around like a $10 ****** at a stag party.

• 
  hannah dunleavy (@thatdunleavy) reported 21 minutes ago

  @ThreeUK What's going on with there being no service in Cambridge today? The chatbot is asking for patience, but I'm running out of it.

• 
  Alice Burke (@AliceBurke98) reported 21 minutes ago

  @ThreeUK I need help with a sim and roaming issue. Your online chat it repetitive and not solving the issue

• 
  David Clarke (@DavidCl88428325) reported 28 minutes ago

  @ThreeUK yet again your network went down in the bt54 area during the week, wednesday 13th may, why? At a time when i most needed a signal due to a relative in hosp, you let me down yet again! Your network, customer service and attitude are awful! When is the next outage?

• 
  Champersq 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@Champersq1) reported 28 minutes ago

  @Benleo If you think that they’re bad, you haven’t tried @ThreeUK. I sometimes wake at 4am and cannot use the internet, I think I’ve cracked it and then it starts to buffer again 🤬