3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 145
London, England 41
Bristol, England 21
Dunfermline, Scotland 16
Dublin, Leinster 15
Glasgow, Scotland 13
Manchester, England 12
City of Westminster, England 8
Portsmouth, England 8
Hackney, England 7
Southampton, England 6
Birmingham, England 6
Middlesbrough, England 4
Cardiff, Wales 4
Hammersmith, England 4
Belfast, Northern Ireland 4
City of London, England 4
Croydon, England 4
Normanton, England 3
Blackburn, England 3
Newham, England 3
South Benfleet, England 3
Peterborough, England 3
Northampton, England 3
Bradford, England 2
Batley, England 2
Stafford, England 2
Newport, Wales 2
Halifax, England 2
Leeds, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • ojbadaki Olaniyi Badaki (@ojbadaki) reported

    @ThreeUK @ThreeUKSupport Things have degraded from very bad to terribly worse here at Northcroft lane -Newbury. Can’t even stream YouTube. This has been like that since mid September. Being to the service centre and there isn’t any update when this will be sorted. Horrible!

  • DevereG2 GFC lev (@DevereG2) reported

    @ThreeUK 5g constantly dropping out - buffering on every search ... What's happened never use to be like this ?

  • JustinBeale70 JB (@JustinBeale70) reported

    @VodafoneUK surely taking @ThreeUK on board was to improve their signal not make yours as rubbish as theirs.

  • midgers550 Mr Midgers (@midgers550) reported

    @ThreeUKSupport Is Three down again? Can’t make or receive calls. Can’t receive sms but still have data. I can’t login to Three to check as it can’t send a text with the TFA!

  • ojbadaki Olaniyi Badaki (@ojbadaki) reported

    @ThreeUK using the three network in Newbury has been practically impossible in the last 1 week. Have been the the customer service at town centre was told the issue is being worked on. Issue still persist

  • 2_Way_Radios Walkie-talkie repairs UK (@2_Way_Radios) reported

    @ThreeUK @ThreeUKSupport what a useless service. I am a business sitting without broadband and I can't speak to anyone. Time to find a service where I can sort i can move to another provider. Thank goodness I am ouf of contract. #three #mobile #broadband

  • OneTrueJing Jing (@OneTrueJing) reported

    @ThreeUKSupport why is your service so bad? I have full bars 5G and your net work doesn't even work.

  • Sllayt3r Sllay3r (@Sllayt3r) reported

    @ThreeUKSupport Hello. My contract ends on November 1st. When do I need to contact you to cancel it from going further?

  • joeisstanding Joe Standing (@joeisstanding) reported

    Seems like a pretty good investigation to be had here @MartinSLewis as @ThreeUK clearly have no energy to fix the issue. Be interesting to see how many people are being charged for this.

  • ZsoltSzakal1 Zsolt Szakal (@ZsoltSzakal1) reported

    @ThreeUKSupport Absolutely disgraceful experience with and Three customer support. The chat and phone escalation teams were utterly useless — misleading, dishonest, and evasive at every step. Agents flat-out lied in the Bournemouth store.

  • tt9260 T🇬🇧 (@tt9260) reported

    @ThreeUK Disgraceful customer service, to lie to me on the phone several times about a contract upgrade and now because you have denied my upgrade, you are trying to charge me £240 for a cancellation fee! To think Three Mobile was once one of the best companies to go with and now look!

  • BradNicholls7 Brad Nicholls (@BradNicholls7) reported

    @ThreeUK sort your wifi and mobile data out!!! Down yet again in the area on the verge of switching providers for both broadband and phone services

  • siliconglen Craig Cockburn 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺 (@siliconglen) reported

    Wow @VodafoneUK support really is shocking isn't it. 20 mins on the chatbot and 20 mins with an agent, no warm handovers just to connect to the @ThreeUKSupport network they told me would be automatic. Shambles

  • carolinedaisy Caroline Daisy (@carolinedaisy) reported

    @ThreeUK What a company! I was told to drive to a store four hours away to get my e-sim activated. Put through to complaints only to told the same thing again. Outstandingly bad service. Three hours later still no sim and lied to countless times.

  • Yu38507809 Yu (@Yu38507809) reported

    @ThreeUK hi, I am having trouble with using my phone abroad. The line is cracked and unclear. This is a pay as you go sim.

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