3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 108
Edinburgh, Scotland 104
Bristol, England 53
Birmingham, England 34
Manchester, England 33
Cardiff, Wales 23
Glasgow, Scotland 23
Portsmouth, England 19
Hackney, England 18
Dublin, Leinster 17
City of Westminster, England 15
Croydon, England 15
Newham, England 14
Southwark, England 14
Liverpool, England 11
Sheffield, England 10
Southampton, England 9
Newcastle upon Tyne, England 8
Leeds, England 8
City of London, England 8
Nottingham, England 8
Batley, England 8
Bradford, England 7
Normanton, England 7
Crawley, England 7
Leicester, England 7
Kensington, England 6
Northampton, England 6
Ilkeston, England 6
Hammersmith, England 6

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • impossible_to_f Analphabet (@impossible_to_f) reported

    @ThreeUKSupport A day after and I'm still experiencing same issues, both in my phone and the router. I've only had stable connection for 1hr in the entire day. This is unacceptable @ThreeUK @ThreeUKSupport

  • LuSchmoo Lu (@LuSchmoo) reported

    @ThreeUKSupport Hello, yeah, it’s still an issue after my testing, sorry to say. That’s fine if you don’t have an update yet, please let me know when you do. Before your website was updated and this page was updated specifically, this used to work fine for me. Very odd indeed.

  • kimmunday21 kimi (@kimmunday21) reported

    @ThreeUK terrible!!!! I really wished I did not take it my contract with them. If I win the lottery I will pay them for the remaining of my contract term. For sure my advice to my friends& family will be to stay away from Three.

  • Matthew_Coman Matthew Cøman (@Matthew_Coman) reported

    @ThreeUKSupport So my only solution is to go round in circles till I get someone who understands me? That doesent sound overly supportive or herlpful

  • doyxi_ ddi. (@doyxi_) reported

    @ThreeUKSupport still haven’t received any notification on when my upgrade should be arriving today. Can you help??

  • Gemma_E_Rossi Gemma (@Gemma_E_Rossi) reported

    @ThreeUKSupport However, this has not happened. I was promised a call back at 4pm on Wednesday and obviously the call never came. I was then promised my SIM would be activated by midnight last night, again this was not the case! I have given the SIM number to 5 of your colleagues

  • nicolakidsbooks Nicola Davies (@nicolakidsbooks) reported

    Wow @ThreeUK your customer services is not impressive. I want to switch off my voice mail. Simples right? Seems not. None of you sales orientated options offers that. Can you help?

  • _essalouise Jessica Walters (@_essalouise) reported

    @ClaireTuck710 @ThreeUK I've had the exact issue since November! My Number has changed to EE and I've chased up my final bill countless times to Three. I'm being charged monthly still and being chased up by them! I have been told "it won't be an issue any longer" so many times. Disgusting.

  • rfc1970 james miller (@rfc1970) reported from Newmains, Scotland

    Why is it a network @ThreeUK take your money out your bank and can’t even provide a network coverage 😡😡😡

  • NYorksguy NYorksguy (@NYorksguy) reported

    Central london and once again awful reception from @ThreeUK - bring on July and the end of my 7 years with them.

  • kimmunday21 kimi (@kimmunday21) reported

    @ThreeUKSupport Hi - I was not sent any documents for the promotion. I was just sent the phone. After receiving the phone on 2 Feb and trying to transfer from old to new I realised in the Monday about the promotion. That's when I called but there was no option for my issue so had a live chat.

  • pkleanthous Pavlos Kleanthous (@pkleanthous) reported

    @ThreeUKSupport @ThreeUK guys why your service needs to be so bad? I spent 10 pounds by trying to enable the data passport. That’s hilarious. You don’t value your customers at all

  • LuSchmoo Lu (@LuSchmoo) reported

    @ThreeUKSupport @Baz69 For example, if someone ordered a new phone, instead of automatically selecting DPD by default, a pop-up or something could appear with a drop-down list of other delivery companies like Royal mail maybe. Thanks.

  • rsvan1 sillygoose (@rsvan1) reported

    @ThreeUKSupport I'm done paying for a service that you fail to supply, I'll be contacting the @bbc consumers show next week.

  • raychmayte Raych (@raychmayte) reported

    @ThreeUK I requested my old number to be transferred to my new phone with three for yesterday but it still hasn't switched over? Can you help ASAP?

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