3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 105
London, England 86
Bristol, England 43
Manchester, England 36
Glasgow, Scotland 26
Cardiff, Wales 18
Birmingham, England 18
City of Westminster, England 16
Hackney, England 15
Croydon, England 15
Portsmouth, England 12
Dublin, Leinster 12
Southampton, England 11
Nottingham, England 11
Newham, England 10
Leeds, England 8
Bradford, England 8
City of London, England 7
Batley, England 7
Southwark, England 7
Hammersmith, England 7
Woking, England 6
Sheffield, England 6
Crawley, England 6
Leicester, England 5
Waltham Forest, England 5
Normanton, England 5
Reading, England 5
Peterborough, England 5
Liverpool, England 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • AlyshaG222 Alysha Gray (@AlyshaG222) reported

    @ThreeUKSupport Yes I raised a complaint and never heard anything back! My contract was also renewed without my knowledge last year which was why my go roaming no longer worked

  • LaurenkToovey Lauren (@LaurenkToovey) reported

    @ThreeUKSupport Trying to access my voicemail but when I ring 123, or hold down 1, it's saying 'the number you have called has not been recognised'??

  • Dallen1618 Dallen (@Dallen1618) reported

    @ThreeUKSupport Your complaints team manager Moazam needs fired. Trying to intimidate my partner through the chat? Awful customer service I’m plastering the screenshots of the chat all over Twitter, absolute joke.

  • samt7000 Sam 🇬🇭 (@samt7000) reported

    @ThreeUK have the worst and most irritating customer service ever known. It's as though they are incapable of understanding anything being said to them!

  • jamesbayes87 James Bayes (@jamesbayes87) reported

    @ThreeUK I still cannot receive inbound calls or texts since the 18th October despite your technical support team running 2 investigations I've had zero results this is beyond poor customer service #getthissorted

  • ConnectNKorea Connect: North Korea (@ConnectNKorea) reported

    @ThreeUKSupport We tried the first. We were told that we needed to email Service Queries. We did. They responded we needed proof of address but not what the proof was. Please advise. Thanks

  • Kev_Seymour Kevin Seymour (@Kev_Seymour) reported

    @ThreeUKSupport Was supposedly being referred to the technical team. Haven't heard a thing since. Wish I'd googled 'using Three mobile in USA' would have anticipated issues. Not good enough though!

  • jessdc DC (@jessdc) reported

    @ThreeUKSupport hi I've been trying for weeks to enable international roaming on my phone. Everytime I've rang on 333 the service is always having technical issues. Please can you help as I fly out this afternoon!!!

  • rory1972ham rory hamilton (@rory1972ham) reported

    @ThreeUKSupport ..I sent my phone away for recycling nearly 2 months ago turned down your heavily reduced payment offer and still haven't received my phone back the same boring reply to my emails is embarrassing...my phone seems missing presumed stolen enroute

  • NationalWC NationalWaterCooler (@NationalWC) reported

    @TfL The wifi for Virgin works at the Elizabeth line stations, it's the @threeuk wifi that doesn't work yet. When is that going to be connected?

  • laflamefahad Fahad Khan (@laflamefahad) reported

    @ThreeUKSupport can anyone reply to my DMs. I am now getting speeds of 0.5 mb and no one seems to help

  • coffeesteve3 coffeesteve (@coffeesteve3) reported

    @ThreeUKSupport No I’m not a business offer and no I didn’t accept. As mentioned my out of pocket expenses and your offer is offensive. The issues stems from problems. Your end not mine. Why should I be held responsible for threes network issues.?

  • DavidHa35032729 David Harris (@DavidHa35032729) reported

    @ThreeUKSupport Internet keeps dropping out + very slow speeds in SE22. I can see that upgrades are ongoing in my area. When will this be completed?

  • _Ben_Ripley Ben Ripley (@_Ben_Ripley) reported

    @ThreeUKSupport had no service at all in SN10 for 24 hours now. Any ideas on when coverage will be restored please?

  • chronakis Yiannis Chronakis (@chronakis) reported

    @TravelRanter @ThreeUKSupport Same here. I spoke with them and they confirmed they are experiencing an issue and investigating. Nothing wrong from the customer's side.

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