3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 105
London, England 104
Bristol, England 51
Birmingham, England 34
Manchester, England 33
Glasgow, Scotland 25
Cardiff, Wales 24
Portsmouth, England 20
Hackney, England 18
Dublin, Leinster 17
Newham, England 15
Croydon, England 15
Southwark, England 14
City of Westminster, England 14
Liverpool, England 11
Nottingham, England 11
Sheffield, England 9
Southampton, England 9
City of London, England 8
Batley, England 8
Kensington, England 7
Bradford, England 7
Normanton, England 7
Crawley, England 7
Leicester, England 7
Leeds, England 7
Northampton, England 6
Ilkeston, England 6
Newcastle upon Tyne, England 6
Hammersmith, England 6

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • oliviafarleyy Liv 🍒 (@oliviafarleyy) reported

    @ThreeUKSupport can you help with the above?

  • TheTrueGriffin Seán Griffin (@TheTrueGriffin) reported

    @ThreeUKSupport Spoke to your ‘business team’. They couldn’t explain why I’m getting charged for a business line when you haven’t sent me the device yet. When I asked when I could expect the device I was told you ‘didn’t have any in stock.’ Do you see the issue here?

  • TracyHaggart Tracy Haggart@slimmingworld (@TracyHaggart) reported

    My blood is boiling 10 weeks to get an email address added to my @ThreeUK account. Still not working 🤬🤬🤬. But the cheeky so and so want to charge me for my phone bills to be posted out. I don't think so @ThreeUK your customer service is shocking sort it out

  • Butber Martin Butler (@Butber) reported

    @ThreeUKSupport Still can't login to the app or the website

  • nick_tuke Nick Tuke (@nick_tuke) reported

    @ThreeUKSupport @ThreeUK @ThreeUK what do I have to do to get a manager who isn’t a complete incompetent useless idiot from your telecommunications company who have my phone number to pick up the phone and talk to me!?! #irony #NoToBadCustomerService #ombudsman HELP

  • IanIanb1976 Ian Bowler (@IanIanb1976) reported

    @ThreeUKSupport Your a joke.Mutually cancelled my contract in Nov due to coverage. Letter today to say I owed £32.60 in unpaid bills. Told was due to non return of router, I proved I returned it. Didn't want to refund me. 2 hours later I get a refund. Shocking customer service!

  • Katebowler4 Kate bowler (@Katebowler4) reported

    @ThreeUKSupport Shame no one was keen to help during two hours of phone calls. been billed twice since despite being told we just need to send the router back. We did this immediately and were told no we hadn't even when we supplied 2 lots of proof. Bloody useless company. Never again.

  • JimTheConsumer Jim the Consumer 👀 (@JimTheConsumer) reported

    @ThreeUKSupport I will indeed try that and have requested a sim also. What does it mean if 3g works when 4g doesnt? Does it mean I need to go into my settings and make the change every single time I have an issue?

  • Katebowler4 Kate bowler (@Katebowler4) reported

    @ThreeUK would love to know where you get off calling us liars. Horrendous service. Billed for a service we had cancelled. Proof sent the device was delivered as requested and call centre staff hanging up on us. See you in court.

  • dazwil812 Daz (@dazwil812) reported

    @ThreeUKSupport Initially that there was no issues with the signal up here and after pointing out the inconsistency in mobile signal it took a while for them to recognise the issue.

  • JimTheConsumer Jim the Consumer 👀 (@JimTheConsumer) reported

    @ThreeUKSupport Hi Kirsty. No, I've not tried a new SIM. My phone often shows multiple bars of signal, yet data is sometimes so slow and speed tests confirm this. Dropped calls also. It's weird I often struggle for data in city/town centres where I may have 'coverage' but it's so slow!

  • GlastoJonald Jonald (@GlastoJonald) reported

    @Three_Is_Broken @ThreeUK At the expense of 4G from my experience. Seems like a distant memory when i was getting a solid 70Mb/s down :( It's dropped to half that these days 😧

  • von_no_toes DaDs TaXi (@von_no_toes) reported

    I take it back, reset my @ThreeUK broadband router and its been great since with decent speeds. Same can't be said for @EE tho, apparently there is an issue in my area, would have been nice for them to inform me instead of having to find out by checking their website 🤦

  • JamesRobertFoto James Robert Foto (@JamesRobertFoto) reported

    @ThreeUKSupport Hi again. Why are you still having issues with broadband internet? Also if were to cancel contract, will you charge us for not fulfilling your contractual obligations regarding providing a service?

  • gmarkall Graham Markall (@gmarkall) reported

    @ThreeUKSupport Registering again fixes the problem. If an account is deactivated, why doesn’t your website or app say so? And why deactivate accounts of paying customers?

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