3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 111
London, England 94
Bristol, England 53
Manchester, England 32
Birmingham, England 25
Glasgow, Scotland 25
Cardiff, Wales 22
Dublin, Leinster 18
Hackney, England 16
Newham, England 14
Croydon, England 14
Portsmouth, England 12
City of Westminster, England 12
Bradford, England 9
Nottingham, England 9
Batley, England 9
Southampton, England 9
Southwark, England 8
Liverpool, England 7
City of London, England 7
Peterborough, England 7
Leeds, England 7
Sheffield, England 6
Woking, England 6
Leicester, England 6
Broadstairs, England 6
Crawley, England 6
Hammersmith, England 6
Ilkeston, England 5
Newport, Wales 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • chrisjpostle Chris Postle (@chrisjpostle) reported

    Another day of extremely spotty broadband service from @ThreeUK. Internet's been down or slow all day. Is this a heat thing?

  • GriffLemon Griff (@GriffLemon) reported

    @ThreeUKSupport Thanks Laura. Thankfully in my case it's just an automated sales number and nothing malicious. It would definitely suck if it was malicious and I had abusive messages being left all the time. Is there any way you could refer this as an issue to be addressed in future?

  • Whitey734 Whitey73 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🇺🇲🇮🇱 (@Whitey734) reported

    @ThreeUK Try sorting out the service which has been down for days ...

  • AM4COS AB The First. (@AM4COS) reported

    @ThreeUK WORST CONNECTION EVER! ACTUALLY DISGUSTED

  • Gstr2021 g.s.t.r 2021 (@Gstr2021) reported

    @ThreeUKSupport why is your signal tower so weak

  • Matthew62407561 Matt (@Matthew62407561) reported

    @ThreeUKSupport can I cancel my sim only contract FOC as the internet issue still isn't fixed? I'm paying for services I can't use, surely that's a breach of your contract?

  • Slybacon123 Slybacon (@Slybacon123) reported

    @ThreeUKSupport @ThreeUK @Three_Is_Broken since you switched on 5g here (I sometimes get 1 bar signal), the 4g has become totally unusable. I've had to switch to 3g only for the last couple of weeks.

  • DB10007 G (@DB10007) reported

    @O2 @EE @ThreeUK can I ask why myself, friends and colleagues, who all use you have had their signal reduced to 1 bar over the last 12 months in the ch43 area?

  • Gstr2021 g.s.t.r 2021 (@Gstr2021) reported

    @ThreeUKSupport back home and still the same **** poor network signal

  • dmwiggins David Wiggins (@dmwiggins) reported

    @ThreeUKSupport Those are not the instructions I was given when I called customer service. And this whole Twitter thread is just yall telling me all the things I’ve done wrong or incomplete instead of just saying “here’s how we can help you resolve this.” I don’t even know where to go from here.

  • ChristineHiggs3 Christine Higgs (@ChristineHiggs3) reported

    @ThreeUKSupport no service in GL8 (Tetbury) mobiles and 4G WiFi not working. Currently hotspotting. Has been down for about 18 hours. The teenagers are angry. Send help 😬

  • WallisStephanie Stephanie Wallis (@WallisStephanie) reported

    @ThreeUK Been waiting 7 weeks to have the money Three took from my account in error even though I was told it would be back to me in 3 working days. 16 calls to Three and still no refund despite several broken promises.

  • AdamOda1966 Andy (@AdamOda1966) reported

    @ThreeUKSupport What is the point nothing changes I will bide my time and when my contract ends make my decision unless there is a significant change I will be forced to leave I work hard in the NHS I think I deserve a reliable service .

  • ParanjpeV V Paranjpe (विक्रम) (@ParanjpeV) reported

    Brilliant response, clearly a #HowNotToWinAGoldMedal in #customerexperience #customerservice @ThreeUK @ThreeCare @ThreeIreland response "Emailing the Head of Customer Services is not possible as they do not deal directly with customers"

  • AdamOda1966 Andy (@AdamOda1966) reported

    @ThreeUK really once again poor to no service in SW9 , looking forward to December when my contract ends , really bad customer service .

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