3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 123
London, England 38
Bristol, England 27
Dublin, Leinster 18
Dunfermline, Scotland 16
Manchester, England 13
Glasgow, Scotland 12
Portsmouth, England 10
City of Westminster, England 8
Hackney, England 7
Birmingham, England 6
Southampton, England 6
Northampton, England 5
Croydon, England 5
Southall, England 4
Cardiff, Wales 4
Hammersmith, England 4
Belfast, Northern Ireland 4
City of London, England 4
Halifax, England 3
Fulham, England 3
Normanton, England 3
Blackburn, England 3
Middlesbrough, England 3
Newham, England 3
South Benfleet, England 3
Peterborough, England 3
Bilston, England 2
Islington, England 2
Bradford, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • Gstr2021 g.s.t.r 2021 (@Gstr2021) reported

    @ThreeUKSupport just clicked on 5g/4g on network settings and lost signal reception.

  • C80YCE Carlton Boyce 🇪🇺 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@C80YCE) reported

    @ThreeUKSupport Where do I start? Wrong email address logged at your end so I can't register. Then, wrong info given to rectify this - along with the wrong email address to send it to - and I'm told that I need to call you to cancel the contract but I can't call because there's no signal here.

  • Microbedoc2 Jamie Murphy (@Microbedoc2) reported

    @ThreeUKSupport The last time I did this I was told my phone must be the problem, tried my friends 5g no issues. I can't go through it all again today at 28 degrees.

  • redpaperrosecom redpaperrose.com (@redpaperrosecom) reported

    @ThreeUKSupport ... as automatic selection prefers 4g over 3g even is the speed on 4g is slower. and again, this is most certainly not a device / device config issue it is most certainly network congestion thus three no longer offer the device in certain postcode areas

  • infoonthego James Moore (@infoonthego) reported

    @ThreeUKSupport @ThreeUKSupport thanks, handsets are Samsung S20 and both have worked fine for WiFi calling previously. From your reply does that mean that Threes WiFi calling will work with starlink?. It looks like public ip is uk but it's a US based ISP. Trying to discount potential issues

  • jameshalligan16 james halligan (@jameshalligan16) reported

    @ThreeUKSupport So that’s it great customer service no proper explanation so you let people down and think it ok well bye bye 3 that’s 4 Phones in my house hold you have lost #donttrust3

  • C80YCE Carlton Boyce 🇪🇺 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@C80YCE) reported

    The worst customer service ever - even worse than BT or Hermes - is provided by @ThreeUK. That is all.

  • C80YCE Carlton Boyce 🇪🇺 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@C80YCE) reported

    The worst customer service ever - even worse than BT or Hermes - is provided by @ThreeUK and @ThreeUKSupport. That is all.

  • poshman63 jonathan simson (@poshman63) reported

    @ThreeUK can you tell me when the 4 g signal will be back to normal Pl157es

  • BlocksBetty 🇬🇧 (@BlocksBetty) reported

    @ThreeUKSupport Yes the usual on off WiFi on off plane mode on off ..says there are no issues in this area but obviously there is still carrying on today

  • BSMSarah Sarah Gibson (@BSMSarah) reported

    @ThreeUKSupport ported my husband's number 9th June, PAYG. Can't make calls out/receive in with wi-fi calling. Network calls out working intermittently. No calls reaching us. Many chats with online support/promises that back end will fix over weekend. Husband fuming. Please help.

  • randommuse214 Michelle Ann (@randommuse214) reported

    @ThreeUK recently got internet with you. Very unhappy. Speed is less than 3mbps. We want to cancel and are within 14 days. How do we cancel?

  • miles527 Miles (@miles527) reported

    @ThreeUKSupport It looks like it was your APN causing the issues!

  • redpaperrosecom redpaperrose.com (@redpaperrosecom) reported

    @ThreeUKSupport a couple of times they changed/reset settings but as I say, this isn't a device issue, this is a network congestion issue. They'd suggested I set the device to automatic mode for 3g/4g, but i only get 1bmps on 4g and 7mbps on 3g, so i have switched it back to 3g only...

  • Coireruadh Coireruadh #FSI 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺 (@Coireruadh) reported

    @ThreeUKSupport I Still experiencing slow speeds in FK21 area. Your Customer Supp said this would be fixed on 5th June. Still no better. Have gone from average 15-20mbps to less than 2mbps! Very disappointed, Contract is up in August will seriously be considering whether to renew

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