3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 124
London, England 48
Liverpool, England 29
Bristol, England 29
Manchester, England 19
Dublin, Leinster 17
Glasgow, Scotland 16
Dunfermline, Scotland 15
Portsmouth, England 11
Woodside, England 10
Southall, England 9
Birmingham, England 9
City of Westminster, England 8
Hackney, England 8
Southampton, England 7
City of London, England 6
Coventry, England 5
Hammersmith, England 5
Newham, England 4
Peterborough, England 4
Newcastle upon Tyne, England 4
Middlesbrough, England 4
Northampton, England 4
Croydon, England 4
Belfast, Northern Ireland 4
Ealing, England 3
Halifax, England 3
Fulham, England 3
Normanton, England 3
Blackburn, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • n_higsonsweeney Nina is on annual leave! (@n_higsonsweeney) reported

    @ThreeUKSupport The app this morning said she could only use go roam in the UK and to call customer services. We called customer services between 8am and 9.30am and it kept saying there were technical difficulties and to go to the app - which wasn’t working.

  • cfylan Chris Fylan (@cfylan) reported

    @CatLockett72 @ThreeUKSupport I left three after this. Awful awful service

  • living_life_me Living Life! (@living_life_me) reported

    @WayneWebbo @ThreeUKSupport Go back with EE! Three signal is shite

  • LaurenJ1713 Lauren Jacobs (@LaurenJ1713) reported

    @alice_fearn @ThreeUK I have no problems with vodafone. The only annoying thing is you lose the free wifi on the underground. They used to have it but stopped. But no problem for me when up top haha.

  • RogerNewb Green Card Design (@RogerNewb) reported

    @ThreeUKSupport Not that I am aware of. I can’t get into the admin interface at all. That’s part of the problem.

  • bchypnotherapy Becky Armstrong-Corbett (@bchypnotherapy) reported

    Whatever you do don’t use @ThreeUK charging me for connecting to my Apple Watch at the connection isn’t working. Customer service couldn’t careless!! You’ve been warned. #crap

  • Iamben_linux Ben_linux (@Iamben_linux) reported

    @wildlime @UKHonor @ThreeUK I’m not sold with the debacle of my order with the 4Pro. Also I promised to myself that I will never buy a phone with a 2mgpx camera lol, I don’t want to give reason to brands doing these cheap things. Did you find any bugs here and there ? Camera looks good however.

  • AstraLyne_x Vicki (@AstraLyne_x) reported

    @ThreeUKSupport I’ve tweeted a couple of times now with no response, and I still need help, so can someone help please? I submitted legal documentation supporting a name change 8 days ago via email, and my name still isn’t changed! I need to upgrade and can’t until this is done

  • Jo_Higson Jo Higson MA (@Jo_Higson) reported

    @ThreeUKSupport @n_higsonsweeney I’ve just tried to log on to the website, but in order to do so it wants me to verify my log on by sending a text to my phone - which of course I won’t get because I have no service! It’s like playing some round and round game where every which way is blocked.

  • karenktm377 karen williams (@karenktm377) reported

    @ThreeUKSupport He can’t remember a password so live chat couldn’t help him, what do you suggest ? Can someone from customer services not call Him directly

  • arahnerbaby Rebekah O'Keeffe (@arahnerbaby) reported

    @ThreeUK Help! Internet mast removed, new one not built in CT8 Been without Internet and phone signal for 3wks. Still paying. No one can tell me when Internet might be restored or offer any solutions. Really fed up.

  • CPMumma79 Js Mum (@CPMumma79) reported from Cardiff, Wales

    @ThreeUK be aware i just got charged £15 for a 21 minute conversation with another mobile user! That is appalling. Please explain why your charges have gone up 250% I will be changing network ASAP.

  • NickyOgden1976 Nicky Ogden (@NickyOgden1976) reported

    @jontsouras @alice_fearn @ThreeUK I’m on EE ,I only get a bad signal when I’m in theatres ,and on the train

  • living_life_me Living Life! (@living_life_me) reported

    @CPMumma79 @ThreeUKSupport To be fair you should be aware of the charges if you don’t have a bundle. I dislike three but this isn’t actually their problem, it’s yours

  • LessOrdinaryCEO Petrina Baldwin (@LessOrdinaryCEO) reported

    @ThreeUKSupport When do you think if ever this will be sorted out. It isn't @PastdueCredit fault, they are only doing what you guys have told them to do. We are going to calculate all the times we have responded and bill Three Who do I invoice, as this is never ending

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