3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 107
London, England 96
Bristol, England 52
Birmingham, England 34
Manchester, England 29
Glasgow, Scotland 24
Cardiff, Wales 23
Hackney, England 17
Dublin, Leinster 17
Portsmouth, England 15
Croydon, England 14
Newham, England 14
Southwark, England 13
City of Westminster, England 13
Nottingham, England 11
Sheffield, England 8
Batley, England 8
Southampton, England 8
Normanton, England 7
Islington, England 7
Crawley, England 7
Hammersmith, England 7
Leicester, England 7
City of London, England 7
Bradford, England 7
Liverpool, England 7
Leeds, England 7
Paddington, England 6
Newcastle upon Tyne, England 6
Middlesbrough, England 6

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • TheRealShermit 🧚🏼 Diane🧚🏼 (@TheRealShermit) reported

    @ThreeUK have to be the worst example of customer service I have experienced in a long time! Absolutely disgusted with them!

  • Jess1e_P JP (@Jess1e_P) reported

    @ThreeUKSupport I simply require a letter of usage and device blacklisting to support SIM loss of my iPhone that was stolen two weeks ago. I have been promised 3 times by three agents after sending in proof of purchase. 12 days later my insurers are waiting just for this . I still haven’t got it

  • WheelerJoseph Joe Wheeler (@WheelerJoseph) reported

    @TGE_LDNM Genuinely delighted by @ThreeUK wouldn't have a bad thing to say about them in over a decade of being a customer.

  • espenhei espen (@espenhei) reported

    @ThreeUKSupport abysmal service. tell me that my home broadband quality will increase over a week ago. still horrendous. download and upload speeds constantly fluctuating i can't even play games properly. appalled. all these promises that are just to get your money!

  • desouzadennis1 Dennis (@desouzadennis1) reported

    @ThreeUK @ThreeUKSupport just visited your outlet in ilford as looking for an upgrade as contract ends in 15 days. Staff named ISH- just spoke to me without even checking on computers and not showed any interest in customer and had to walk out of the store. Poor customer service

  • _amybows Amy (@_amybows) reported

    @ThreeUKSupport Hello, hope you can help me - the past 3/4 times I’ve contacted cust support to activate my Roaming, I’ve had issues. The time before last I was told there was a block/stuck SIM card request in my account(?) - contacted again today as this was not resolved at -

  • Jess1e_P JP (@Jess1e_P) reported

    @ThreeUK @ThreeUKSupport 10 days, 7 different online agents , 1 hour in a 3 store, 3 promises of a single letter needed for my insurance claim for a new phone I was robbed of. A 3-5 day wait after each promise. Is this how you treat a loyal 10 year customer !! Still nothing !

  • Nevetsuk Steven Gallagher (@Nevetsuk) reported

    @ThreeUKSupport any ETA on 5g services being reinstated for DE22 4 It's switched me to 4g and it's painfully slow

  • rjwalkerskipton 😜 (@rjwalkerskipton) reported

    @O2 i see that @ThreeUK say they are the best provider of 5g. As an o2 customer i struggle to get 4g in the Bradford postcode area. Mostly 3g round here. So are o2 going to improve service or shall i move to three ?

  • PickleLily5 Pickle Lily (@PickleLily5) reported

    @DAVEEO1978 @MartinSLewis Terrible move I'm paying £17 a month 180 gb per month unlimited calls and texts with @ThreeUK great coverage and service.

  • Chrisalyscircus Chrisalys-The-Fire-Breathing-Pig (@Chrisalyscircus) reported

    @analyst_404 @MartinSLewis @ThreeUK Worst of all their customer service when I call is non existent can even speak to someone. Definitely time to leave

  • BlagdenStuart Stu B (@BlagdenStuart) reported

    @ThreeUKSupport Hi please help I keep getting this text from Google play: Thank you for associating your 3 mobile phone account to allow payment for Google Play Apps & Games. To ensure a successful transaction please ensure you have.. Nothing has been spent

  • vicdugu EkyVic (@vicdugu) reported

    @ThreeUK i swapped my sim to 3 Network 2weeks ago, my swap is yet to be activated! can u help?

  • danclarke12 Dan Clarke (@danclarke12) reported

    @ThreeUKSupport is there a problem in SW17 with 5G signal and how long is it estimated to be out for?

  • NEMcEwan us 4 mcewan's (@NEMcEwan) reported

    @ThreeUKSupport hi can you advise if there is a problem with data passports at the moment. Both parents arrived in Spain today and have no access to their phones for calls, text etc? Thanks

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