3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 130
London, England 61
Glasgow, Scotland 36
Bristol, England 32
Liverpool, England 31
Manchester, England 30
City of Westminster, England 17
Birmingham, England 14
Dublin, Leinster 12
Cardiff, Wales 11
Portsmouth, England 10
Woodside, England 10
Hackney, England 9
Hammersmith, England 8
Southampton, England 8
Bradford, England 8
Southwark, England 7
Nottingham, England 7
Newham, England 6
Peterborough, England 6
Coventry, England 6
Leeds, England 6
Batley, England 5
Fareham, England 5
Middlesbrough, England 5
Croydon, England 5
Newcastle upon Tyne, England 5
City of London, England 5
Southall, England 5
Paddington, England 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • lucyeowen Lucy Owen (@lucyeowen) reported

    @ThreeUK Hello, my partner took out a new contract with Three this morning, but hasn't had a receipt/confirmation email, when is this likely to come through? Customer service gave a number which put him through to Tesco mobile....help please! :)

  • emrichardsonn Emily Donna (@emrichardsonn) reported

    2 hours on the phone with @ThreeUK to be transferred between 5 different people, to then be disconnected with no call back and receive a message saying my complaint has been resolved. Absolutely appalling!!!! 😡😡

  • ShaVerZ_ ShaVerZ™ ツ (@ShaVerZ_) reported

    @ThreeUKSupport SIM CARD INFO shows the number as UNKNOWN - I know how a SIM Card works and there seems to be many users with this problem, after ordering a replacement SIM. I use another SIM from another provider and number shows. Typical Three!

  • aimz234 Amie (@aimz234) reported

    @ThreeUK worst customer service from you guys ever, still waiting for the £98 refund Iv been promised 2 weeks, after taking fraudulent payments from my account, lucky I noticed! Wonder how many people other you’re robbing #shameful

  • RickyWalker1988 Ricky Walker (@RickyWalker1988) reported

    @ThreeUKSupport Why congestion All of a sudden. Where is my closest mast. I know one of O2s masts are down in the area.

  • kate_hufc Kate Simons (@kate_hufc) reported

    @ThreeUKSupport It’s my mum. She’s able to send texts to me but I can’t send them back. But I can ring her and I have no issues sending texts to other numbers

  • wonkotsane Stuart Parr (@wonkotsane) reported

    @ThreeUKSupport It's been about 15 minutes now. Getting fixed line broadband installed on Monday because you're not providing the service we're paying for so will be cancelling the contact. You've rolled out 5G down the road but not fixed the 4G already here. Priorities are wrong.

  • kate_hufc Kate Simons (@kate_hufc) reported

    @ThreeUKSupport Not noticed any other connection issues. Mum is a pay as you go Tesco customer who has WiFi on her phone but not data. She’s receiving text messages from other numbers and is able to send text messages fine too.

  • will_price_94 Will Price (@will_price_94) reported

    @ThreeUKSupport That doesn't work for me, it says I have to wait for my first bill after going Option 4 > Option 3 and doesn't give me an option 4 at that point in the decision tree.

  • JLevytwomey julia levytwomey (@JLevytwomey) reported

    @ThreeUK another round of miserable customer service. 20 min phone call and 3 text conversations just to change my plan. Despite going thru everything Daniel didn’t actually apply it to my account 😡

  • AkamaruKaras Akamaru (@AkamaruKaras) reported

    @GruffDawg @ThreeUK All the major networks seem to be pulling this. Its just a bit ****. My sim only contract is pretty cheap but if you got your phone with your contract its a bit steeper

  • AlphaPupScruff Scruffnonamous! (@AlphaPupScruff) reported

    @ThreeUK HELP PLEASE :(

  • alichris1998 Alichris (@alichris1998) reported

    @ThreeUKSupport 3rd weekend in a row with no signal. And then you send me my bill?

  • GruffDawg GruffDawg (@GruffDawg) reported

    @AkamaruKaras @ThreeUK Why I don't get contract phones any more, I just buy them outright. It's just a really **** finance deal.

  • Consumer4You Wanga-unLimited (@Consumer4You) reported

    @ThreeUKSupport I was advised that approval for my refund would take 48hrs and that was weeks ago. I've called to chase but nobody knows. How many times do i need to call to get my own money back? Why do you everything by phone with no email confirmation? #fail

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