3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 106
London, England 56
Bristol, England 39
Glasgow, Scotland 34
Liverpool, England 30
Manchester, England 27
City of Westminster, England 17
Dublin, Leinster 16
Birmingham, England 14
Portsmouth, England 13
Southampton, England 10
Bradford, England 10
Woodside, England 10
Cardiff, Wales 9
Hackney, England 9
Southall, England 9
Leeds, England 6
Nottingham, England 6
Middlesbrough, England 5
Newcastle upon Tyne, England 5
Peterborough, England 5
City of London, England 5
Croydon, England 5
Northampton, England 5
Southwark, England 5
Coventry, England 5
Normanton, England 4
Kensington, England 4
Newham, England 4
Hammersmith, England 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • MKhadeghat Mahenoor Khadeghat (@MKhadeghat) reported

    @ThreeUKSupport hi, my phone says ‘your service does not allow access to this number’ when I try to make a call, Ive been out the country for 9 months, think my phone has been suspended temporarily, I can’t get in touch via call, I can’t get in to my online account,please advise

  • Pawswere Wolfy (@Pawswere) reported

    @ThreeUK The app doesn't work anymore on my Huawei P40 Pro. Can only assume this is because the app is trying to look for Google play services and can't find it. So doesn't know what todo and crashes.. Shame really

  • MADUBUS MADUBUS (@MADUBUS) reported

    @ThreeUK your customer service is dreadful you keep ringing me but I can't provide the password for an old account that is closed then you expect me to ring you back. You can't even tell me what is regarding. Joke.

  • Pawswere Wolfy (@Pawswere) reported

    @ThreeUKSupport If I was to hazard a guess. Id say the app is trying to validate if Google play services exist. Which they don't as its Huawei. Doesn't know how to handle that and closes down

  • Leahurst66 Ali White (@Leahurst66) reported

    Just great, my phone network is dead as something is broken... Maybe I should be grateful but can't access voicemails left this morning. Thanks @ThreeUK #FirstWorldProblems

  • ImmyKaur Imandeep Kaur (@ImmyKaur) reported

    So what is going on with @ThreeUK, phone signal / WiFi box totally on meltdown but for more than a week now.

  • Pawswere Wolfy (@Pawswere) reported

    @ThreeUKSupport Three app yes. It used to work fine. However it wouldn't let me use it until I updated it. So i found the apk installed it. Going past all the login information etc. Then now it just closes automatically. It won't stay open. I have a phone that lacks Google play services. Huawei.

  • suecmcgavin Sue McGavin (@suecmcgavin) reported

    @ImmyKaur @ThreeUK I have found them particularly bad and am moving provider when my contracts end. They charged me for a year for a sim they hadn’t sent me !

  • sefzef Jj (@sefzef) reported

    @ThreeUKSupport Thank you, will there be a refund for the days I was unable to use the service?

  • MADUBUS MADUBUS (@MADUBUS) reported

    @ThreeUKSupport Problem is I work nights so I don't have time to ring you regarding something I have no idea what it's about my account is closed. When I closed the account I was told there would be no further charges I guess its about some random payment you expect me to pay?

  • letmerideaway Naomi (@letmerideaway) reported

    @ThreeUKSupport hi, ongoing problems for around 2-3 months now with decreasing and worse signal. Today no network at all- please could you let me know what's been going on? Not at all haopy. Thanks

  • mac1_ryan Ryan McConville (@mac1_ryan) reported

    @ThreeUK has to be the worst network in Northern Ireland ..

  • haseeb2609 haseeb (@haseeb2609) reported

    @ThreeUK disappointed. Been waiting for a replacement home broadband for 2 weeks and still being messed around. Support is ****.

  • Pawswere Wolfy (@Pawswere) reported

    @ThreeUKSupport Done even went back to old versions of the app. It seems the issue started with version 4.8.1 onwards and i can't use version 4.8.0 anymore which i used previously because it throws an upgrade now alert. Which is how i know about this now. I know you stock Huawei phones w/o gms

  • octopusgirl7 Sandy Bee (@octopusgirl7) reported

    @ThreeUKSupport Our 4G home broadband has been super slow the last couple of days, as has the data on my normal mobile - BS2 postcode. Any work going on nearby?

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