3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 128
London, England 56
Bristol, England 34
Liverpool, England 29
Glasgow, Scotland 25
Manchester, England 21
Dublin, Leinster 17
City of Westminster, England 15
Dunfermline, Scotland 15
Portsmouth, England 11
Birmingham, England 10
Woodside, England 10
Hackney, England 9
Southall, England 9
Southampton, England 7
City of London, England 7
Hammersmith, England 6
Peterborough, England 6
Middlesbrough, England 5
Coventry, England 5
Kensington, England 4
Hounslow, England 4
Redhill, England 4
Croydon, England 4
Newham, England 4
Northampton, England 4
Newport, Wales 3
Sheffield, England 3
Southwark, England 3
Wolverhampton, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • rockgod1970 Snowy Dave (@rockgod1970) reported

    @ThreeUKSupport I am a customer but haven't had any contact since switching to a SIM only deal at the end of November. I haven't had any email contact either, which is how you usually get in touch.

  • BalheadDan Danny J (@BalheadDan) reported

    @ThreeUKSupport As I've already stated, they knew prior to any bill. And explicitly told me I wouldn't have to pay anything over my normal bills. Your customer service is terrible. What if the bull had been much higher, wind I still be expected to pay?

  • christudball Uncle Phil (@christudball) reported

    @ThreeUKSupport @ThreeUK when will 5g broadband be available in my area (CF417PW). I'm getting fed up with @Plusnet and their laggy connections, but apprently there is no issue.

  • _roundy_ Roundy (@_roundy_) reported

    @ThreeUKSupport Hey Pete, what's the solution for impacted customers then? The complaints team solution is to ignore it and lie to me. 5hey told me noone else had been affected. More lies from @ThreeUK

  • JadeHall_13 Joodle✨ (@JadeHall_13) reported

    @ThreeUKSupport I don’t really want a personalised message I just want the normal answering service and it won’t let me do this on the voicemail menu from my end

  • a_lloyd89 anthony lloyd (@a_lloyd89) reported

    @ThreeUK what do I do if I have a tablet on contract and the sign in email is spelt incorrectly so therefore don't have access to it

  • Grandcanyonnext Cathy Stewart (@Grandcanyonnext) reported from Oxfordshire, England

    @ThreeUKSupport Yes. This is correct. I dont know why three told me i had access till 19th and i dont. Surely it my data and no hastle to you if i check my bill? Also, three have promised to send by post other bills for other numbers and never received

  • Manisha_Babra Manisha Babra (@Manisha_Babra) reported

    So disappointed with @VodafoneUK. I’ve been a customer for way over 10 years and you couldn’t match what @ThreeUK offered! Officially joining @ThreeUK

  • chelsxrm chels 🤍 (@chelsxrm) reported

    @ThreeUKSupport I spoke to Apple last night who helped me sort it within an hour. Disappointing customer service from Three since December 👎🏽

  • denzelchidziva Denzel M. Chidziva (@denzelchidziva) reported

    @ThreeUKSupport There’s always issues with signal and I don’t know why, even when 4G is on I can’t seem to load up anything. I’ve had to reboot several times to get it to work and it’s just time consuming and very appalling.

  • steviehenning Stevie Henning (@steviehenning) reported

    @ThreeUKSupport I have a complaint already raised from 2 weeks ago, yet I'm being passed from pillar to post with nobody seemingly giving a toss as to what's happening.

  • rabgillon Robert Gillon (@rabgillon) reported

    @O2 I spotted a scam. I got offered unlimited minutes, text and data for £16 for 12 months contract. Loyal o2 customer for a long time told same offer is £35 from o2. Wow full family and friends will be getting told. Well done @ThreeUK

  • ade_howell Ade Howell 🍺 (@ade_howell) reported

    @ThreeUKSupport Thanks Kirsty, unfortunately I’ve done that. I’ve got my memorable name and place. Only to be told neither is my password. It’s absolutely infuriating, I’ve basically got a contract that I can’t talk to anyone about as I can’t get passed security. I’ve never come across such bs.

  • StPetersDidcot Revd Hannah Reynolds (@StPetersDidcot) reported

    @ThreeUK Your customer services person on chat stated that she had done as I had asked and closed my account and my PAC would be texted to me in 2 - 3 minutes. That was over 1 1/2 hours ago - no PAC. It's lucky I have #cats - I would have died of apoplexy by now without them.

  • JKV62529150 JKV (@JKV62529150) reported

    @ThreeUK call issues still not resolved. Link to Web chat sent by Three doesn't work and managed to access chat via app and got cut off! I need my phone to call my elderly mother. I really like Three but this has been so disappointing.

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