3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 128
London, England 42
Bristol, England 29
Dublin, Leinster 18
Manchester, England 15
Dunfermline, Scotland 15
Glasgow, Scotland 14
Portsmouth, England 11
Liverpool, England 10
Hackney, England 8
Southall, England 8
Birmingham, England 7
City of Westminster, England 7
Southampton, England 6
City of London, England 5
Hammersmith, England 5
Northampton, England 5
Croydon, England 4
Cardiff, Wales 4
Belfast, Northern Ireland 4
Ealing, England 3
Halifax, England 3
Fulham, England 3
Normanton, England 3
Blackburn, England 3
Middlesbrough, England 3
Newham, England 3
South Benfleet, England 3
Peterborough, England 3
Farnborough, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • JamesRobertFoto James Robert Foto (@JamesRobertFoto) reported

    @ThreeUKSupport Hi, Have issues with internet in Birmingham B13. Can this be looked into? Also can barely connect 1 device at a time to our router. Please can you elaborate on the know Three and Huawei Device issue?

  • rachellongman17 Rachel Longman (@rachellongman17) reported

    @ThreeUKSupport please can you help me? I'm getting the error message "my3auth.text.generic.error" when trying to reset my password...

  • SMHinthewild Steve Homer (@SMHinthewild) reported

    @ThreeUKSupport Perfectly normal UK bank account and just like your company three failed attempts to set it up by your support elves!

  • rwb300 Ross ₿ (@rwb300) reported

    @ThreeUKSupport when will you support the Samsung galaxy watch 3 4g?

  • GetReadyForWar Sean (@GetReadyForWar) reported

    @ThreeUK you bunch of robbing BASTARDS. I can't even load up a YouTube video at home. What ******** is that. I should not be paying money for this service. YOUR DISGRACEFUL

  • old_man_pops_80 Gareth Evans (@old_man_pops_80) reported

    @ThreeUKSupport Guy in call centre not only rude but tried pushing a phone that I didn't want. Phone that I wanted out of stock except in-store? In-store say I need to organise with call centre & then collect from store, call centre refused & gets ruder in manner &tries to sell something else

  • EdonOphir Edon Ophir (@EdonOphir) reported

    Merry Christmas to me - my @three_broadband @ThreeUK Internet has been down for over 24 hours. With zero help from their support team.

  • Abi17058708 Abi (@Abi17058708) reported

    @ThreeUK I’m nearly overdraft this Christmas because of their mistake! Cancelled an upgrade in November and it was confirmed that this will be done and that I will not be billed further. Come Mid December I am billed hundreds of pounds for an upgrade that never happened!

  • BecksMadeley Becks Madeley ♡ (@BecksMadeley) reported

    @ThreeUKSupport This is the number I have been calling on but no one in your call centre understands my issue. Do you have a direct number to your fraud team please?

  • thisisbenr Ben (@thisisbenr) reported

    @TheShaukatAbbas @ThreeUK @ThreeUKSupport is the 28th correct? Thats a quite a long few days given Xmas period and you previously said no issues in our area?

  • cy419 Cy (@cy419) reported

    @ThreeUKSupport Do you have network issues in the Lewisham borough? Not had mobile service for around 12 hours now

  • TheShaukatAbbas Mister Abbas | مستر عباس (@TheShaukatAbbas) reported

    @thisisbenr hi Ben, I've spoken to @ThreeUK as a business customer with 5G hub, it looks like there is an outage across the #Birmingham and #Blackcountry areas which may not be resolved before the 28th Dec. Sorry.

  • Abi17058708 Abi (@Abi17058708) reported

    @ThreeUK I still have not received my money back, I’m nearly overdraft and the ‘customer relations’ team can only give copy & pasted pretty words with no real action.

  • josephwbailey Joe Bailey (@josephwbailey) reported

    @ThreeUKSupport Is your call centre closed? It says it is open 8am to 9pm Monday - Friday. We have not had any internet since yesterday lunchtime but can't get any support.

  • PhillipJudson Phil Judson (@PhillipJudson) reported

    @ThreeUKSupport hello guys. I’m looking to cancel my sim only contract within my cooling off period but I’m having zero joy when I’ve rang yourselves. Can anyone help please.

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