3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 224
Edinburgh, Scotland 82
Glasgow, Scotland 71
Birmingham, England 63
Northampton, England 59
Manchester, England 56
Southampton, England 42
Leeds, England 42
Liverpool, England 42
Southwark, England 40
Hackney, England 40
Dublin, Leinster 40
Coventry, England 35
Croydon, England 34
Newcastle upon Tyne, England 32
Nottingham, England 30
Bristol, England 28
Cardiff, Wales 28
Islington, England 28
Tower Hamlets, England 25
Bradford, England 21
City of Westminster, England 20
Dagenham, England 17
Portsmouth, England 14
Sheffield, England 14
Bermondsey, England 12
Leicester, England 12
Slough, England 10
Derby, England 10
Camden Town, England 10

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • J_Ristola Dr. Jacqueline Ristola ( 🈁 🇬🇧 ) (@J_Ristola) reported

    @ThreeUKSupport Hello, I bought a pay as you go SIM at the airport, and put it in my phone (unlocked). I never got a text saying my new number - can you help?

  • ThreeisTerrible ThreeisTerrible (@ThreeisTerrible) reported

    @ThreeUK did I mention how terrible you are

  • cunning_chops Stewart (@cunning_chops) reported

    @ThreeUKSupport Have received one text and can get calls. But that doesn’t help me when I need data.

  • dazwright Daz Wright (@dazwright) reported

    @ThreeUKSupport I didn’t really want this sort of Sim. I’d rather it was all part of my main mobile contract. Having two contracts with Three seems stupid. But I was told this couldn’t be done.

  • bchypnotherapy Becky Armstrong-Corbett (@bchypnotherapy) reported

    @ThreeUKSupport You said that last time. 24 hours of my life I’ll never get back. You had two days on the phone to me and nothing

  • Roger_Neale Roger Neale (@Roger_Neale) reported

    @ThreeUK absolutely disgusted with the customer service. I joined Three many years ago because I spend a lot of time in Europe. Just spoken to a rep' and been told they can't put me back to my original contract. Definitely will be cancelling unless someone can change it

  • cunning_chops Stewart (@cunning_chops) reported

    @ThreeUKSupport I’m in Denmark. Can get Wi-Fi but even if 4G and signal, I can’t connect to any web pages, what’s app etc…

  • J_Ristola Dr. Jacqueline Ristola ( 🈁 🇬🇧 ) (@J_Ristola) reported

    @ThreeUKSupport Hello, my phone recognizes the network, but doesn't give me a phone number. I was able to text a friend, who game me what the # looks like on his end, but when I enter it in to register with 3, i get an technical difficulties message in the app

  • WillJSlater Will ☭ (@WillJSlater) reported from Manchester, England

    @wheresnicktoday Tbh @ThreeUK were also absolutely piss poor

  • LCath94 Lau Lau (@LCath94) reported

    @ThreeUKSupport I am having trouble both on and off wifi. I have purchased it 3 days in a row with no issue. Now it won’t work no matter what I do.

  • bchypnotherapy Becky Armstrong-Corbett (@bchypnotherapy) reported

    @ThreeUKSupport Nothing, they said they couldn’t fix the eSim the woman was absolutely hopeless, couldn’t speak English very well, couldn’t spell, didn’t read previous conversation rang and hadn’t done a thing. You can’t connect a smart watch to a phone is ridiculous

  • Jo_Higson Jo Higson MA (@Jo_Higson) reported

    @ThreeUKSupport @n_higsonsweeney We tried the web chat and was supposed to be sorted. Showed a connection to T-mobile but actually had no service. Wasn’t able to use my phone outside of the hotel WiFi. Huge fail @ThreeUK

  • Winston05362491 Winston (@Winston05362491) reported from Southampton, England

    @ThreeUK I'm not happy with your staff services to customer they are not helpfull, last time I ve asked for internet 10 pound top up they did not gave me right information that you have to use t App to convert in to data package 07838878410 and I lost my recharge Westquay Mall

  • Martin17377485 Martin Pritchard (@Martin17377485) reported

    @ThreeUK Can’t wait to ditch this appalling network 5G and all I get is the loading icon,

  • SnsationalSalah Mohamed (@SnsationalSalah) reported

    2 more days left with @ThreeUK then I move onto #EEStayConnectedData cant wait to be fair, was at Anfield yesterday and it hardly worked. It was really good first few years then Three deteriorated in past few years. Thank you for ur great deals but service been poor recently.

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