3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 116
London, England 56
Bristol, England 41
Liverpool, England 30
Glasgow, Scotland 30
Manchester, England 29
Dublin, Leinster 18
City of Westminster, England 17
Birmingham, England 12
Portsmouth, England 11
Woodside, England 10
Bradford, England 9
Southampton, England 9
Southall, England 9
Hackney, England 8
Hammersmith, England 5
Middlesbrough, England 5
Newcastle upon Tyne, England 5
Peterborough, England 5
Newham, England 5
Cardiff, Wales 5
City of London, England 5
Croydon, England 5
Northampton, England 5
Southwark, England 5
Coventry, England 5
Norwich, England 4
Wolverhampton, England 4
West Bromwich, England 4
Leeds, England 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • _RaTTuS_ Dave Whiteside 🇪🇺 (@_RaTTuS_) reported

    @ThreeUKSupport It seems to have all recovered itself and I was able to login about 30secs after posting [typical], all is good thanks

  • rishikesh_pv rishikeshpv (@rishikesh_pv) reported

    @ThreeUK Either you don't have the intention to fix my issue or you don't have competent engineers to fix this. It is the worst ever customer CARE or SERVICE I ever had in my life

  • danteekay Dank (@danteekay) reported

    @ThreeUKSupport any reports of issues in the M11 region. Our 3 wireless router runs off 4G, but the Internet is down. There also also 2 mobile phones in the household that without WiFi, are reverting to 4G, but 4G is not working either. So its on H+. Can't do any work....

  • _RaTTuS_ Dave Whiteside 🇪🇺 (@_RaTTuS_) reported

    @ThreeUK I cannot log in to buy a credit on my PAYG phone - either from the phone or web #help "We're really sorry, the My3 account isn't available just now. Please try again in a little while. MY3-AUTH-UNAVAILABLE"

  • Andi_Hodgetts Andi Hodgetts ツ (@Andi_Hodgetts) reported

    @ThreeUKSupport is your website down as I cant log in to my account? Wanting to check the status of whether or not I'm getting my new Samsung tomorrow or not

  • Lloydfett Lloyd (@Lloydfett) reported

    @ThreeUKSupport hi It would be nice not to have someone hang up on me eveytime I try to make a complaint to three about how poor your service is. And also are all your call centres in India

  • Dr_Bubblemoose Dr B Moose (@Dr_Bubblemoose) reported

    @ThreeUKSupport Says nobody is available? I just tried to call your customer services again, went through all the questions, declared my issue and the operator terminated the call! This is probably the third time this has happened when I've tried calling. This is dreadful

  • rishikesh_pv rishikeshpv (@rishikesh_pv) reported

    @ThreeUK I am unable to make calls from my mobile number for last 14 DAYS. Your customer service Team is not able to resolve it by now. Whenever I chat or speak with your Team they ask for 24-48 hours which never came.

  • abibuglass Dr Abi Buglass (@abibuglass) reported

    @VondelStraka @ThreeUK @ThreeUKSupport ha I tried&they chatted with me for ages before letting me know they in fact were unable to help! gave me a number... spoke to them...they transferred me, telling me they were unable to help... now I am on hold with 2nd number. fun times in my supposedly short break from work!

  • Andi_Hodgetts Andi Hodgetts ツ (@Andi_Hodgetts) reported

    @ThreeUKSupport is your website down as I cant log in to my account? Wanting to check the status of whether or not I'm getting my new Samsung tomorrow or not @ThreeUK

  • Dr_Bubblemoose Dr B Moose (@Dr_Bubblemoose) reported

    @ThreeUKSupport There are other problems I have now, and that's the fact 2 payments have been taken from me this month, and the debit attempted to be taken today won't get paid because I have no money in the account

  • Lloydfett Lloyd (@Lloydfett) reported

    @ThreeUKSupport 2 things really 1 is a overpayment of a bill and 2nd is when I phone up about it your Mumbai office was really rude did not help at all then hang up after calling me some names

  • KatExe Dr Kate Cook (@KatExe) reported

    @abibuglass @ThreeUK It is *such a nightmare* trying to cancel a contract with Three, the stress put me off ever going anywhere near them again.

  • VondelStraka readme.md (@VondelStraka) reported

    @abibuglass @ThreeUK @ThreeUKSupport i hate that kind of ****. do they have an app or something that you can use for chatting instead?

  • yasserk59993068 yasser khan (@yasserk59993068) reported

    Can’t get through to @ThreeUK @ThreeUKSupport via the phone. The online chat tells me I need to call to resolve my issues. Very stressful! I am a key worker and working from home. This is a very important issue. @ThreeUK are letting me down with the lack of customer service

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