3 (Three)

3 (Three) Outage Map

The map below depicts the most recent cities in the United Kingdom where 3 (Three) users have reported problems and outages. If you are experiencing problems with 3 (Three), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

3 (Three) users affected:

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edinburgh, Scotland 129
London, England 67
Bristol, England 34
Glasgow, Scotland 32
Manchester, England 28
City of Westminster, England 18
Birmingham, England 14
Dublin, Leinster 13
Cardiff, Wales 12
Portsmouth, England 11
Woodside, England 10
Southampton, England 9
Nottingham, England 9
Bradford, England 9
Croydon, England 8
Hackney, England 8
Sheffield, England 7
Hammersmith, England 7
Newham, England 6
Peterborough, England 6
Coventry, England 6
Leeds, England 6
Middlesbrough, England 5
City of London, England 5
Batley, England 5
Southwark, England 5
Fareham, England 5
Liverpool, England 5
Newcastle upon Tyne, England 5
Leicester, England 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • MarkkkyJ Mark Johnson (@MarkkkyJ) reported

    @ThreeUKSupport Hi Mark, thanks for responding. I have the account number: 9453921158 Have tried speaking with customer service via chat and phone but had no joy getting this resolved. Just want account closing, as only recently found out it was still open.

  • JacobDevine17 Jacob Devine (@JacobDevine17) reported

    @ThreeUKSupport Explain why I'm being charged £306 Too STAY with three? Been a customer for over 4 years and have: X1 Contract Sim X1 Contract Phone X1 IPhone 12 coming TODAY (STILL WITH THREE) and if I want to cancel my monthy sim so I can keep my number its £306? Seriously?

  • SteveMeek82 Steve Meek (@SteveMeek82) reported

    @ThreeUKSupport A user on XDA suggested using the LTEH Monitor to patch into the router. I have and I have managed to lock the router onto band 20. It isn't capable of band 3 down and band 20 up, although the B535 can support this. I will pop on to chat after 5.

  • hedgehog_red mr_hedgehog (@hedgehog_red) reported

    @ThreeUKSupport Thanks, already spoke to Support. It wasn't activated apparently

  • Prehistory Christopher Seddon (@Prehistory) reported

    .@ThreeUKSupport topping up/buying an add-on really is a horrible experience. Can't you come up with a website or an app that are fit for purpose? Website: 5 mins going round in circles, error message, balance reported incorrectly.....

  • stealthii Daniel Porter Wilgar (@stealthii) reported

    I never knew transferring a cell number between networks could be this difficult. My number since 2009 is disconnected, and both @ThreeUK and @EE are adamant they don't own the number, and to contact the other provider. How do I resolve this? Anyone else had this issue?

  • JakeKemp85 Ja KeKe Mp (@JakeKemp85) reported from Methil, Scotland

    @ThreeUK after trying to arrange my new contract with 3, I’m very disappointed with the app chat customer service! #superrude

  • CllrAdeleMCR Adele Douglas (@CllrAdeleMCR) reported

    @ThreeUKSupport No, I was told that Three have no headphones for any device and my options were a headphoneless phone or cancel my contract.

  • d_rasdale Damien (@d_rasdale) reported

    @ThreeUK have to be the worst network going, I thankfully left them recently due to multiple issues. Received a final bill stating I'm in credit and to call them to arrange refund. Called this morning and they now state the bill is incorrect ... complete incompetence 🙈

  • SueH1608 Sue (@SueH1608) reported

    @ThreeUKSupport Following on from a conversation about my signal, a new sim card has been sent to me but your colleague has cut off my current sim card leaving me without a network

  • daniel_zaretsky Daniel Zaretsky (@daniel_zaretsky) reported

    @ThreeUKSupport I tried to do this on my own before tweeting at you and had the same issue. Maybe I should try wifi over 4g of local provider?

  • abider_akhil Abider (@abider_akhil) reported

    @ThreeUKSupport It works very rarely. I tried switching to 3G and restarting my phone but it doesn't work. I'm so fed up and disappointed.

  • CounsellingJohn John Wenger (@CounsellingJohn) reported

    Our culture continues to be more and more infused in marketing and consumerism to the point where I wonder if it’s even noticed any more. I phone @ThreeUK @ThreeUKSupport for help with a very specific technical question. At the end I’m asked if I would do the person a favour. 1/2

  • hedgehog_red mr_hedgehog (@hedgehog_red) reported

    @ThreeUKSupport Also just found out that SMS is not working either 😔

  • MarkkkyJ Mark Johnson (@MarkkkyJ) reported

    @ThreeUK @ThreeUKSupport Hi, I cancelled my contract with you in 2010, but I’m still receiving emails saying my account is active. Please can you help?

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