3 (Three) Outage in Hackney, Greater London, England

@ThreeUK your customer service is so bad. I have been with you for years and your team can’t find my details even though I called and redid my contract!!

@ThreeUKSupport @jwilf @ThreeUK I have a 5G home broadband hub and it hasn’t worked today or yesterday. Is there a network issue? James I would wait!!

@ThreeUK @ThreeUKSupport I am very disappointed in your guys customer service in stores. Today I went to two different stores asking to upgrade my phone and you guys were selling complete different things to me. I am customer for 3 years now. Never felt dissatisfied with the

@ThreeUKSupport data seems to have gone down on both 5G & 4G on our home broadband. N22. Can you check this please? Have rebooted router.

@colla_voce @NatRaybould @ThreeUK Well that’s crap. Been with Three since the beginning and all was fine and dandy when I was in Hungary recently. I suppose once Vodaphone and EE did it would have been very hard not to follow suit.

@SMARTYMobileUK The only time I don't have internet issues is when I have connected to one of @ThreeUK 5g Masts and recieving 5G speeds... which even that is very rare....

@ThreeUK please release me from this contract. i'm sick of this awful internet 😔😤

@ThreeUK considering your 5G connection is so shocking and a lot worse than your 4G. Does this mean I’m able to cancel my contract as you are not providing me with adequate 5G service?

@ThreeUKSupport I have no wifi due to @virginmedia and no phone signal due to you!!

@ThreeUKSupport I appreciate that but I’m currently in a position where @virginmedia are useless and unable to fix cables and you now working on masts meaning I can’t even use my phone network. So between both multi million pound companies you’re screwing me royally!!

@ThreeUKSupport From the personal store in oxford. I tried calling the customer representative unfortunately I have to drop by the store to cancel the contract. Is this true?

@ThreeUKSupport hi there. I signed up for a 12- month contract yesterday and I want to cancel it. The customer representative requested for a PAC on my old network but I decided to just stick with it and cancel my plan with Three can you help me with the one thanks

@ThreeUKSupport Hi, it’s EN9 1UH my device is iPhone 12. I actually have to be upstairs to get any sort of signal strength with 4G. So currently unable to use my phone in my house unless I’m upstairs 👍🏻

Wow - terrible @ThreeUK customer support - been an ongoing 5G fault in my area and support say it’s not fixed and no idea how long so can cancel contract for zero cost - so basically saying find another operator …

@ThreeUKSupport I’ve done everything I’ve been told to do. The problem is that it’s been over 3 weeks since I took the contract out and it still hasn’t been sorted. Permission was given over the phone for the name change.

@ThreeUKSupport Nope, it’s with Three. He isn’t using the PAYG, he’s already got a contract with Three. It was what we was told for me to get the old number on my new contract. I’ve been told I’ve got to wait 48 more hours, then phone up and wait another 24 hours! It’s never ending!

@ThreeUKSupport Yeah you guys confirmed it yesterday but payment was taken today. And the service not working till late September. 🙄 I'm leaving you guys soz

@ThreeUKSupport My network and data has been down for days, your customer service team confirmed my payments would have 50% reduction due to the lack of service you have provided and you toom full payment this morning and my services would be back until the 22nd September

My advice for today would be. Never get a phone contract with @ThreeUK

@ThreeUKSupport A full factory reset of the router fixed it — but now I’m confused about the “Advanced Tools” reference made by your advisor, along with his comment of a week long outage, when clearly there wasn’t one. Really poor service, which warrants a review please.

@ThreeUKSupport Whats the point. No issues in the area. Just crappy signal as usual. At my sis house on three dl was 9.0 ok fair enough on my sis o2 was 21.0 dl which is almost twice the speed i get. Im gonna buy a payg o2 sim to test at work and see if i get more that three. If yes cya three

@ThreeUK questions’ bit. I’m really cross. This happened the last time I upgraded a few years ago. What is going on in your shops? This is a scam and I want to cancel the insurance now.

@ThreeUKSupport @ThreeUK I've ended up speaking to the support manager who recommended I cancel my contract and take out a new one then transfer my number over as he can't give me the deal that is on your own website. What a baffling, ludicrous arrangement.

@ThreeUK your customer service is so bad. I have been with you for years and your team can’t find my details even though I called and redid my contract!!

@ThreeUKSupport connection in DD5 3QH area still very poor. Switching from 3G to 4G to no service. Restart of phone doesn’t resolve. Please advise.

@SuperSaf @ThreeUK Looks great but I am lucky if I get 1/4 mb in Liverpool city on 4G. Love Three but the signal is awful. Non existent indoors. 🙁

@ThreeUK any chance you can sort the service in Northampton out paying for the last 2 months & all but no coverage a text mess to tell it’s going to be **** does not help

@ThreeUK I have had such a terrible experience with your representatives today. My contract with you is expiring i'd like to stay, but as I've just updated my address no-one seems to be able to help. I've even been shouted at and passed to a manager that wasn't there. #pleasehelp

@ThreeUKSupport @pseudomonas And, possibly, 3 could look into providing a longer-term service? Genuine question: what are the legal and financial issues involved? (translation: why can't it be done?)

@ThreeUKSupport If u answer my tweet about why the signal is poor,instead of ignoring on purpose, then we wouldnt be where we are. Do i ignore people when i get asked something??