3 (Three) Outage in Dartford, Kent, England

Internet is crap in Leytonstone been here 3 days now @ThreeUK 4g please sort it

@chrishorn1978 @ThreeUK 3 don’t sell boosters anymore mate. Besides, mobile operator signal boosters work by being plugged into a router. You can buy generic cell signal boosters but these are expensive and require installation of external antennae and running coaxial cable to a repeater indoors

@justifyles @richandprecious @Three_Is_Broken @ThreeUK Well then that comes down to choice doesn’t it. Just saying nobody has to stay in a broken contract if they don’t want to. I’d suggest speaking to EE. They have a new u limited contract and you can just pop their sim in a 4g router.

@Three_Is_Broken @ThreeUK at this point I do believe this a proper joke. A comic movie about a proper fraud. I really had enough... they said they would have sent me a new sim. It happened two weeks ago. maybe they are delivering it at the same speed of their network

@ThreeUKSupport No it hasn’t. I want to leave this network. All you do is take people’s money and not provide an appropriate network or service.

@ThreeUKSupport Customer service is 👎🏻 Needs to be on point & your business department is the worst I’ve delt with.

@Three_Is_Broken @ThreeUKSupport Yes. Their marketing contradicts what their support team says. I’m stuck though as there is no other provider where I live and fixed broadband isn’t possible even though it’s central London (heritage area so no digging)

@Three_Is_Broken @ThreeUKSupport The agent couldn’t understand the difference between speed and volume. He argued that because last month I used 180gb I was obviously enjoying the service I was paying for. I was shocked and disgusted as he had the notes from past 3 months of hell and was supposedly a “manager”

@ThreeUKSupport @ThreeUK you promised me support and today you have failed massively. I can’t speak to anyone via chat or on the phone that can see my active complaint - I need to speak to someone in the UK but it’s impossible.

Fuming with @ThreeUK right now. Been on hold/passed around for 1 hour and 40 mins so far and still counting...Shocking customer service. Clearly, being a loyal customer with 4 contracts doesn't make much of a difference 🤬😠 #three #ThingsWeShouldCancel

@ThreeUKSupport I can’t tell you how many times I’ve heard exactly the same “hymn” - giving you my post ode is pointless - the network is broken and shamefully so. The network Is dishonest. The network I not fit for purpose in any city.

@ThreeUKSupport The real thing is - scripted response aside - the three network has never been worse. There isn’t a spot in London where a data connection can be maintained. I’d be happy with 15mb if it was reliable and available. Instead you sell a fairytale.

@ThreeUKSupport @ThreeUK please provide me with the ceo contact details I want to escalate a complaint

Anyone else had problems with @ThreeUK been trying to port a number since last Thursday to 3 & keep getting fobbed off.

I actually have to leave @ThreeUK the signal for this network is beyond pants

@meddymadz @Three_Is_Broken @ThreeUK @LukeShawWorcs Same thing here. I think they are overwhelmed by the scale of the problem and have zero f’s to give about how much of a bad effect this is having on peoples lives.

@ThreeUKSupport You said I could cancel my contract at anytime as the service was so bad or I could wait for 5g. Now it’s here I’m told at first I’d have to pay £895. Then it was more like £395. I’m just stunned!

@ThreeUKSupport Hi, I do not have any service now! While on the train, in one part of the journey I did receive mobile signal, but when I reached home it’s gone again!

@ThreeUK @ThreeUKSupport @Three_Is_Bro was promised that my problems would be sorted when 5g comes. I was given a discount and told I could end my contract whenever I wanted and upgrade to 5g. Now the call centre - despite acknowledging that they can see this chat want to charge!

@Geek_Manager @jaseemabid @watbe @filipecvarela @ThreeUK @EE @giffgaff Three around Central London has been very spotty for me too (although it’s worse on iPhones than Androids, maybe it’s the iOS baseband on Three’s bands). Vodafone have been my go-to pretty much everywhere. Unfortunately the support is abysmal, guess you can’t have it all.

@jopkins @ThreeUK Id already checked today because my signal has dropped off a cliff too

@jopkins @ThreeUK Yes. Doing planned network improvement today according to network status checker on the website.

@ThreeUKSupport E8 goes in and out, and whenever I am near tall buildings, the signal also goes in and out :(

@ThreeUKSupport Nope. Had to hang up after waiting for 15 mins

@ThreeUKSupport Yes. And then said it would sort itself out in a couple of hours. It hasn’t. Poor service

@ThreeUKSupport This number on your network is being used by accident claims spammers: 07462 074761.

@ThreeUKSupport I can’t even begin to know how many times you have asked me this. Please stop with the innocent act. You guys know the network is broken in central London.

@Ofcom @ThreeUK have basically abandoned their customers in large cities and their 4g network is basically gone. They keep telling us it’s our phones. Or it’s just busy. But it’s been poor to non existent for four months solid - it was perfect before four months ago.

@ThreeUKSupport @sarahwitzke Total and utter rubbish. When will you stop lying to people and fess up that 4g is broken in London. Stop making people think it’s their fault. Will you never learn!!! 😡

@ThreeUKSupport The thing is. I can handle a short period of poor service if you guys were honest and upfront about the whole situation from the start rather than trying to convince everyone it’s their device that’s at fault and denying there is a citywide problem.

@ThreeUK customer relations team is absolutely shameless! Firstly, full of lies. Secondly, none of promises were made. And third, they cannot even remember how much they agreed to compensate their customers! What a bunch of jokers! #DonotUseThree #WorstCustomerService

@ThreeUK customer relations team are absolutely shameless! Firstly, full of lies. Secondly, none of promises were made. And third, they cannot even remember how much they agreed to compensate their customers! What a bunch of jokes! #DonotUseThree #WorstCustomerService

@ThreeUKSupport @Beth_Sells At least your actually admitting it’s a problem which is a departure from the denial/surprised responses you’ve been giving us all until this point. Perhaps a further explanation of what’s going on would go some way to appeasing your most loyal customers @ThreeUK @ThreeUKSupport

@M3lanieJC @ThreeUK EE isn’t great either, lose my signal all the time

@ThreeUK It would be nice if you could fix your shambles of a 4g connection before crowing about having the best 5g.

@SatanicTaxi @Three_Is_Broken @keplerniko @ThreeUK I guess we probably need to submit a mass complaint to @Ofcom not that they really have any power anyway.

@keplerniko @Three_Is_Broken @ThreeUK I live in E1 and work in central London and the city and the 4g signal has been on a steady decline for al least 6 months. Probably due to 5g upgrade works and gently encouraging people to take up 5g when it comes (despite hardly anyone even having 5g devices yet!

@Three_Is_Broken @keplerniko @ThreeUK Ive had no 4g at home or in central London where I work for three months. Three keep offering discounts and saying 5g is coming. Wtf. Why can’t they just be honest with everyone and say they can’t cope - it’s not good enough.

@ThreeUK @NinaWest @AttitudeMag I just wish you had supported me with half decent signal during the parade itself 😜 but keep up the good work #Pride wise!

@ThreeUKSupport Never in the 13 odd years I've been a customer!

@SatanicTaxi @ThreeUK Was on ee changed to 02 not made a single call in London that's hasn't dropped out and 4g is ridiculously slow

@SatanicTaxi @ThreeUK Not as bad as 02

Hello @ThreeUKSupport can someone give me some insight into wtf is going on please

@ClaudioAlbertin @FluffehAdam @ThreeUK @VOXI_UK Ah my voxi sim doesn’t work for the voda network, managed to get on with an old Payg sim, was just a bit of a faff

@ThreeUKSupport Yeah, sorry; I'll still buy the Huawei P30 Pro from @ThreeUK and get the GT from Amazon. In dire need of a new phone/Fitbit....you really should take that bundle "deal" down. Unfair practice to run people around, then try to force another bundle on them. Estate agency tactics.

@Claytoncast @ThreeUKSupport @giffgaff I was in Bologna Italy for most of the month of May and didn't have any problems. Maybe it depends where you are. Anyway good luck.

So the good thing is that despite webchat and @ThreeUKSupport and @ThreeUK being dreadful they have just sent an automated text as to when my contract ends. If ever there was a hint to move service provider, that was it.

@ThreeUK I don’t pay my bill every month to have shit connection fix up thank u.

@ThreeUKSupport why is the signal been so poor for the past two days... Little to no signal on mobile data or for phone calls. Shocking!!!

@ThreeUK hi, can you give me any information regarding the coverage in the Uk postcode DA17 area, as recently the reception has been awful. Thanks.

@ThreeUK RG21 7AW - can you please have a look signal issues at this postcode. I m using iPhone XS. Data get really slow on this location

@ThreeUKSupport I took the 15% discount but I should have terminated my contract. The service is worse then ever!

@ThreeUK why is your NETWORK SO SHITTTTTT

Beware @ThreeUK they are getting people County court judgements, even though they are not with three network. Ombudsman will be contacted. Customer service with three is non existant.. BEWARE ALL...

@Three_Is_Broken @ThreeUKSupport And why it takes them ages to reply is beyond me considering they 'work' til 9pm. Useless service, both network and customer. 🙄

When your upgrade on @ThreeUK never gets delivered by @DPD_UK , and neither want to investigate the matter or actually deliver the handset to the CORRECT ADDRESS, because DPD have a signature from someone 'ethnic', so I must have the phone.. shocked & appalled. AWFUL

When your upgrade on @ThreeUKSupport never gets delivered by @DPD_UK , and neither want to investigate the matter or actually deliver the handset to the CORRECT ADDRESS, because DPD have a signature from someone 'ethnic', so I must have the phone.. shocked & appalled. AWFUL

had such awful service with @ThreeUK lately and now i receive a letter to say they're increasing the cost of my tariff by £6...

@ThreeUKSupport time for my annual tweet after the Apple announcement. Three needs to let us know when it’ll support eSims. I dot want to leave but I also want to upgrade my Apple Watch and make full use of what they offer. No fobbing off, some definite info please.

@ThreeUKSupport I'm having problems with the 3 app on my phone. For the past 2 days I haven't been able to refresh how much credit I have left and I'm fed up that I have to keep calling 333 to find out 😫