3 (Three) Outage in Dartford, Kent, England

@ThreeUK what’s happening to the network/internet. I can make phone calls but that’s it. No internet. Turned phone on and off multiple times. #networkissues #networkfail #nointernet

@ThreeUKSupport I don’t want to hear that you’re sad: I want a solution. I want someone from @ThreeUK to put my new iPhone 11 in my hand today. It’s really very simple.

@ThreeUKSupport I did that. Except it takes 48 hours so I still can’t go and get this sorted. Customer service suggested I take a new contract, port my number across and cancel my old contract. If that’s the only way, the new contract won’t be with @ThreeUK.

Why @ThreeUK is my internet not working again think its time to switch service providers

@ThreeUKSupport It's mobile broadband and has a good password normally don't have a problem and the download speed is very slow have complained a number of times yet some how its run out

@ThreeUKSupport I've supposedly used my 100gb data allowance in just 3 days called to query it and told it was correct would like to add I was working 12 hours a day for 2 of them seems impossible not happy after supporting your network since 2003

@ThreeUKSupport My sim isn’t even a year old. It’s definitely your network issue.

@ThreeUK and your customer service is shocking 😤

@ThreeUK need to sort out their network. It’s not just my area, it’s everywhere. This isn’t what I signed up for.

@jimsmallman @O2 I left them a few years ago because the customer service is god awful! @ThreeUK is the best bet for the amount we travel! Not the best in London but all over the world it’s great

@ThreeUKSupport I experience slow speeds pretty much everywhere in London and beyond so there’s no point me giving you all the postcodes. I’m on an iPhone 11

No proper customer service from @ThreeUK except being disconnected by operator on live chat. Data that doesn’t work for over few months does cause problems for everyone!!!

@ThreeUK Very disappointed! For a operator to ask for postcode or have you put sim on another phone. WTH! That doesn’t solve any problems. Telling a customer to restart phone and change aeroplane mode isn’t going to solve the problem ThreeUk Data that fails all the time!!

@ThreeUKSupport I’ve changed to this network and thought it was better but sadly, I am very disappointed with the data.

Why is my internet so appalling of late @ThreeUK i’m not a happy customer right now

@ThreeUK Very unhappy with data network. I’ve only switched to three in March 2019.

@ThreeUKSupport No. The live chat complaints procedure was terrible and in the end we reached deadlock so it’s now to go to Ombudsman

@ThreeUKSupport Problem is that this comes on top of increasingly poor coverage over the past year. I keep having problems. Just called to complain and was offered paltry compensation sum so having to go to communications ombudsman.

@dergal @ThreeUK @ThreeUKSupport Yes! My signal just disappears completely sporadically

@ThreeUKSupport @ThreeUK Still not working today! ARGHHH!!!

@threeuk I swear to **** if you stop me looking at adult material one more ******* time ima stop giving you flakey ***** money. Sort your shit out. Let me have a **** without having to go to WiFi.

@ThreeUKSupport It was...yesterday. There was no network at all but I read you have had problems.

@ThreeUKSupport I’m disgusted with the level of service I am receiving from you lot, signed up with you for the best mobile data deals to begin with, for months now your mobile data coverage and responsiveness has been a joke. Now this today. Something needs to change.

You what’s mad is that @ThreeUK had me ducked up today and my manager uses the network but his phon network is ok. Like I tried to send him a text saying I’d be late today and didn’t get till an hour after I was in

@ThreeUK service have been awful for good 3 years imagine going to areas like Barking, East Ham and Walthamstow and not having internet connection they’ve been saying they’re working on it for dam 3 years #threedown

@virginmedia I appreciate the excellent service This is what good customer service looks like @ThreeUK

@ThreeUKSupport My phone is iPhone 8plus me1 2hn but the area affected for over a year. Or is me4 4hy. Signal is full on 3&4g but nothing happens

@TheHodge @ThreeUK Three. It's a known problem though

@Johngs08 @ThreeUK Yeah I saw that, should get an automatic refund for a period without service.

Having to use TFL wifi coz @ThreeUK is so shit

@DJSkrillzYBE @ThreeUKSupport @ThreeUK How can the whole network be down 🥴

@ThreeUK Service has been down completely in London for hours and you only just admit something is wrong. Not good enough.

@ThreeUKSupport mobile data is down in London. Great opportunity for them to flex their legendary customer service muscles and make people happy again.......

@ianbetteridge @ThreeUK Three has been down nationwide since midnight

Nah I’m leaving @ThreeUK man when my contract ends it’s bye bye, shittest network ever

Guys my @ThreeUKSupport @ThreeUK network went down around 23:30, restarted my phone then it came back after a few minutes. Maybe it was just me, try it and see what happens. #Three #ThreeUK #threenetwork

@ThreeUK why is my service not working 😡

@SSprites_ @ThreeUKSupport I was mid game and it disconnected me, thought my box was broken somehow. Glad it’s not just me

@ThreeUKSupport I had 0 network at work yesterday. Streatham to be precise and here in Orpington same thing.

@ThreeUKSupport trying to use the chat feature on the app it’s not working

@ThreeUK What is going on with your network recently, it never EVER works.

@ThreeUKSupport London has always been busy but I've only had issues in the last 6 months. And the signal does not improve when I move around different areas in London either

@ThreeUKSupport No. My signal is shit in central london and I can't even load YouTube videos or google maps on 4g

@ThreeUKSupport But I have been suffering from the same issues at the exact same places for YEARS!! I would have expected to see some improvement, instead I just get the same excuses.

@ThreeUKSupport Good excuse but blatantly a lie. Since everyone I know on three is having the same issue it’s obviously a network issue (as I’m sure you are aware)

@MrChrisPassey @scotthayesss @EE BOYS!!!! I’m on @ThreeUK sim only £15 a month #wtf

@charlotter00se @VodafoneUK @ThreeUK You should try o2. I’ve never had a single problem on my contract. And you get the o2 priority with some really good deals, and early release tickets for concerns, sports etc. I’ve never had a single extra charge. And their customer service is really good too.

@ThreeUK no signal at Sevenoaks station #NoServiceHere

@glamnailgirl @Three_Is_Broken @ThreeUK @ThreeUKSupport I was only three months in to my two contracts. I logged the complaint and then gave them a month to sort it and demanded that if it wasn’t sorted by that date that I could leave and then I did.

@ThreeUK what’s going with your Sunday service... still waiting to speak to an advisor! This is so frustrating!!!

. @ThreeUKSupport 15 minutes in again and I am still waiting to speak to the first person. This is extremely frustrating. The number for phone faults I was given just rings out so I have to phone up the cancel phone line and explain to them my situation in order instead..

@chloeglovemusic @ThreeUK Service in Nottingham is downright awful too. Takes ages for anything if you dont have WiFi as well, and forget having service 😑

Tbf I’ve now spent over 45 minutes on the phone to @ThreeUK trying to get them to reverse the switch and that’s not going great either. Apparently “I’ll pass you to technical support” actually means “I’ll put you back in the same queue you came from”

. @ThreeUKSupport Your customer service is awful. I have been given a phone that is faulty, 40 minutes on the phone being passed from one person to another, 4 in total only to be told your systems are down and to call back later to try and do the whole process all over again

@londonviewpts @ThreeUK I’m on three and find it that I get better network when setting the phone on 3G

@three_broadband @lucky_luxy @ThreeUKSupport I ended up be transfered all over place, having to make multiple calls - every bit of "three" seemed to think it was another bit! Eventually an 'engineer' called to ask if I was connected, said "er yes ... not issue", and call was ended!! Gave up.

@ThreeUKSupport I’m on the phone yet again, 8th call. I cannot believe that a mobile phone provider are unable to call a customer.

@ThreeUKSupport I'm still having issues trying to verify my email address

@ThreeUKSupport Done this dance already, it never worked, nobody can be expected to turn off all notifications for every app one by one, and that wasn’t the issue. Your charges are exorbitant and your signal was abysmal over there.

@josh_willcock @ThreeUK @EE I mean that is exactly what I’m describing. Even with 1 bar there wasn’t any service.