3 (Three) Outage in Sutton at Hone, Kent, England

Just realised that @ThreeUK doesn’t have Canada on their list of countries and this has become an issue 11 days before I go

@ThreeUKSupport Server errors aren’t fixed by that, but I spoke to a nice man in your call center who sorted it.

@ThreeUKSupport Will do shame can't get the money back which has already been taken from our bank account for a service we didn't ask for or wanted

@ThreeUKSupport Spoke 2 someone from your team reckon they are going 2 cancel the account. we won't have 2 pay this £20 outstanding balance hope this is true its all wrong with what has happened

@j_welbs @ThreeUK Took money out of my account and i'm not even with them never have been

@ThreeUK want this problem sorted 2day and all the money u have took back nothing in this house is 2 do with 3 never have and judgeing by this never will get this sorted u have gave me the **** @BBCWatchdog

@ThreeUKSupport Everywhere. Even places say I have full signal and 4G and my internet just does not work or is terribly slow

And the aawaes for the most Rude unhelpful and discriminatory customer services goes to @ThreeUK and there team at @ThreeUKSupport . Well after the way I just been spoke to by your team I think I am going to be finding a new supplier for our accounts. Well done

@ThreeUK As a London taxi driver who’s been loyal to your network for over 10 years didn’t realise that you are in bed with the tax avoiders time to move to a new network provider there safety record is appalling 😡#ubered #taxi #london

@ThreeUKSupport (2) Furthermore, my contract ran out of the 13th of December 2018. But I’m still being charged for it. Which was the original issue I was calling for. I’m being charge £46+ and £65+ for a sim only contract. Monthly which is frankly ridiculous.

@ThreeUKSupport honestly your customer services are just THE WORST. Completely unhelpful

@ThreeUKSupport Well it’s pretty hard to get a signal 25 metres underground 😛

@ThreeUKSupport No - the odd station doesn’t seem to like me every now and again but Waterloo is consistent. It tells me to call 333 which obviously I can’t do with no signal 😄

Hey @ThreeUK just to add to your #HumbeBrag campaign about being the best network... I switched to @VodafoneUK after having spent one week in US without internet because an issue or yours. ...that you solved when I left.

@VodafoneUK Online chat is very rude !!! Initially missguided and when I ordered online and found out that I am misguided the representative just disappeared when i asked her to cancel my order! Will stay with @ThreeUK !

@ThreeUKSupport refusing to give a PAC code. Sort of confirming why I want to get rid. Shocking service over the past two years, after many years of zero problems.

@LondonJacko @ThreeUK I had problems with the masts near work and every month they’d give me a date on when they’d be fixed, never happened, got fobbed off for almost a year. Paid to leave the contract early. Piss poor network.

@LondonJacko @ThreeUK Worst network ever mate!

Have to say hats off to @EE worked remotely today. Mostly remote sessions in weird places today. Tethered to the iPad Pro on the way home to watch films. No issue at all. @ThreeUK on the second line couldn’t even sync email for most of it.

Why is @ThreeUK network so terrible.

No @ThreeUK, I do not want to upgrade my contract for £4 more per month than you're offering to a new customer by using me as salesman. Then you insult me by thanking me for my loyalty Bye bye. #norewardforloyalty

@ThreeUKSupport Yeah, but one out of the three choices is something anyone can get without Wuntu. It's not a Wuntu deal and is objectively the worst choice.

@ThreeUKSupport Yes. To no avail until a mate downloaded the log file from the dongle and pulled the number yesterday. Now cancelled. Doesn’t help with credit file issue.

@ThreeUKSupport If this was a credit card they'd say "sorry that happened sir, we've blocked that charge and won't pay the company" I've told you it's a scam, that I didn't sign up, and you're still going to pay them! And you expect me to contact them to get MY money back. Just cancel it!

@ThreeUKSupport No one wants to pay £4.50 for a link to a holiday website. It's a scam. You're enabling scammers, don't give them a platform. If this was on my credit card they'd deal with it, so if you want to act link a payment service then you should act like one.

@ThreeUKSupport Why would I let you know the outcomes once I get the money why don’t you do something about it instead of tweeting like you give a shit

@ThreeUKSupport I was told last week they will refund me and I will have money in 3 working days. I called today and they said they will raise a investigation to call back in 48 hours and then I will find out when my refund will be processed! I also have 2 contracts still with you guys! #poor

Stay away from @ThreeUK worst network and customer service! Cancelled my contract with no termination fee but they still charged me and now taking weeks just to refund because it’s going through investigation! #stayaway worth the extra money to use @EE

@ThreeUKSupport @jtahoyle When automating your support goes wrong.

Beginning @ThreeUK why is my 4G always so rubbish! Doesn't matter where I go, either at home or the middle of London and my date and signal are still awful! Fed up now 😡😡😡

@ThreeUK had a text saying my service would be shut off if i don’t pay my bill but I’ve been trying for days and it doesn’t work!! I can’t make the payment online, it always crashes!

@Swim1965 @EE @O2 @ThreeUK Yeah the BT involvement with EE is a bit weird and twisted. They tried buying a couple of years back, but was refused. EE for me has always had the speed I want, no other network touches them speed wise, not ones I have used anyway.

Well done @ThreeUK for showing total contempt for customers by charging considerably more for upgrades than same deal as 'customer exclusive' new contract. If you want brand ambassadors give something in return. Looks like @ThreeUK have lost another 3 customers.

@ThreeUKSupport still getting really poor speeds in Cambridge station and Shelford station. 😔

Please stop this malarky of these customer care text book words. I suppose, now I know better how @ThreeUK treats its customers. The only good thing about this whole episode is that now I will move away from such a service provider.

I have tried it already, it's not good @ThreeUK . @UKConsumerRight and @OmbudServices are the two organisations, I hope, will be able to help me.

It's absolutely lie that you care. Chatting with the customer care executive @ThreeUK is sheer waste of time and getting insulted time and again. I have already asked for the PAC code and I hope @UKConsumerRight will be able to help and raises awareness for other customers

@ThreeUK is saying if I can't afford I must call them and they can look into it. They don't realise that they have looted me for 23 months without any pain or concern. Now they are making me feel more humiliated. @UKConsumerRight please help.

Hey @markedmonds1, you're right the @ThreeUK signal at Stratford is shocking!

@ThreeUK no help from any of the 3 team on the phone.. just pass you onto the next person.. paying for a service that does not work!

@DearISSAQUEEN yo tell @threeuk about the service in my area

@ThreeUKSupport Ah who’s dishonest here then ,I had one of you manager call me a few weeks ago with this issue , I am tired of restarting my phone because it doesn’t help or change anything .

@ThreeUK so you wait till I go to #iPhoneX then bring out the #Pixel3XL #pixel3 seriously 😐 never had #pixel2 very disappointed

I have been with three for years, crap reception and not been able to use internet in central London. They kept on charging me £65+ after I paid my phone off. Reason “ we did not want to call you and offer to lower your contract as not to invade your privacy #threeuk

@ThreeUK I upgraded my daughters phone last week. It should of been delivered Thursday, since then I have spent over 20 minutes on the phone,3 times, getting told phone back tomorrow. Now they said they will cancel the order within 48 hours so I can reorder due to technical issue

@ThreeUKSupport The it's a problem on my end. Never yours. I give up. I'm taking this up with @ofcom and @resolvercouk

@ThreeUK - not impressed. Pre ordered the mate P20 on Thursday 25th (to get the gift bundle). Credit team took card payment but still no receipt. Despite many customer service calls I’m none the wiser as to why I keep getting emails stating my order is incomplete! please help...

@ThreeUKSupport he’s already pre ordered the new Mate Pro with EE, and he’s now been refused on the phone twice now for a PAC, so your version of “never” is a lot different to mine 😡

@ThreeUKSupport Awful experience with your customer service team trying to get a PAC code.

Just had it confirmed why I’m leaving @ThreeUK another awful customer service experience. Here’s to hoping @EE’s will be better.

@ThreeUKSupport just been reading threw your tweets and it seems 3 mobile is having some signal problems everywhere!! Still no signal and U will know what the problems are and I don’t want to webchat!! 😡😡😡

I don’t have 4G/3G in London and I blamed it on congestion but it seems I don’t have it anywhere else @ThreeUK. Looking forward to the end of my contract in July to find a decent network!

@ThreeUKSupport @ThreeUKSupport I haven’t every time I type a password and press confirm reset I get generic mythree exception message. Not only added to that and the above but you have 30 min lockouts and so every time this happens I need to wait another 30 mins. Terrible for users.

So quick recap I’ve had a previous contract with @ThreeUK and decided to upgrade with them towards the end of September. Before I upgraded quick background story I moved houses and my service has been shit called them about it, apparently ‘it’s being fixed’.

You know that feeling when you want to just browse the internet, receive phone calls and texts but @ThreeUK NO SERVICE ASS has other plans. Welcome to my thread.

@ThreeUKSupport Yes it was accidentally left on for like only 20 minutes. I will be leaving based on your roaming charges and the fact that you won’t cancel this charge off my bill given that it was accidental and the charge is unproportionate to my usage at the time.

@ThreeUKSupport Yes but never of this amount. I know there are EU regulations to stop you guys from overcharging us. But outside of the EU, your charges are excessive and I will changing networks once my contract ends for sure and will be telling everyone else about this

@dad_anxious @O2 @snaildude @snaildude go with @ThreeUK, better service all round. Thats where im going when my renewals pop up. Been with @o2 7 years and the service has utterly dropped. Unless youre an influencer, then theyll send you one of their @o2 #bagsofcrap

@ThreeUKSupport I did even though I don't believe the problem is with my device, since yesterday I've got the very same issue and also a friend is experiencing the same here. It got better only in the evening. That's been terrible lately

@ThreeUK signal in #Blackpool is shocking!!!!!!!