3 (Three) Outage in Sutton at Hone, Kent, England

@ThreeUKSupport To do a manufacturing reboot. We did this twice. We tried with a different sim card and still have the same issue

My mum received a phone upgrade with Three last month. She now has a Samsung A51. From day 1 her phone always cuts off during phone calls. We asked three for a replacement and was told no! Why give my mum a defective phone and not help replace it !?!? @ThreeUK @SamsungHelpUK

@ThreeUKSupport ME4, 4hy. It’s like being at a festival with full signal but no data . It’s been like this for years and I need to get engineers to actually go there and test it

@LynnyWhitehead @ThreeUK @ThreeUKSupport Well, it seems they don't even feel the need to reply, or to answer my messages on their support portal, or to answer the phone to me. So, almost certainly time to switch!

@ThreeUK Worse Network out there! Your customer service is a joke. Since I’ve joined had nothing but problems slow internet, poor coverage and when I’ve tried to get in contact with a manger just passed about and being fobbed off with poor excuses.

@ThreeUKSupport It's been this bad since I joined 2+ years ago, had many talks with your team. You usually say it's congestion or a mast is being fixed (excuses/lies). I'd leave but I can't find an alternative. It's just poor service that a London postcode is not able to get a steady 4G signal

@ThreeUK @Three_Is_Broken your London coverage is shocking, how many times do we have to complain? I’m not replacing my SIM card and I’m not getting another new phone!! Just bloody fix it 🤬

@ThreeUK why I have yet again got no data arrived despite it clearly stating 4g your service is getting worse and worse. Will I be getting compensated for the disruption

@ThreeUKSupport @ThreeUK I’ve had no 3G / 4g all day, what’s the issue?

@ThreeUK the mobile internet at Stratford bus station is shocking shows 4g available but u can’t get any internet at all #poor

@ThreeUK so angry 😡 5 hours talking to overseas customer service and getting nowhere!!!!

@ThreeUKSupport I did go to the chat. Sounds like you never posted it. Amanda Lambert should look into Tech Mahindra's processes. Still no card today. A week ago Tuesday I reported this.

@ThreeUK all I want to do is remove my damn name off a account that should have been removed off of 5+ years ago and is now killed my credit score but all I’m getting is the run around as soon as I get this sorted I’m cancelling all of my contracts with three it’s actually a joke

@ThreeUKSupport Mate I live & work in London ...... Signal is pathetic in most places. I’ve give up now, sick of being told there’s a fault, it’s my sim etc. Lads I work with on o2 & EE not having any issues at all.

@ThreeUKSupport I have had a cross next to my reception all day. Trying to do work here and can't make or receive any calls. Can you please help as this is ridiculous.

@ThreeUKSupport It took three days to reply to this. During that time I called numerous numbers, tried ordering online multiple times. No one could help me get a new contract. How ridiculous is that?! Clearly your systems don’t talk to one another and departments can’t transfer. Useless.

@ThreeUKSupport I canclled my contract in October and I’m still being charged every month. I’ve called twice and no one has got back to me. I called 2 months ago and still nothing. Can someone help?

@ThreeUK I had a contract with @ThreeUK I have warts experience with them. I cancelled my contract. Still they took my money. Send me a letter saying mistakenly took my money they gonna send me back it's been 4 months now they didn't send it. It's very poor service they have got

Does anyone know a good U🇬🇧 phone provider that isn’t @ThreeUK. 8+ years loyalty and the worst service everrrrrrrr. I can’t.

@ThreeUKSupport Yeah still have my 5 contracts took it's time too sort out since it's outage on the 23/03/20 with some blips no and again but would help to sort old issues out before trying to get new things done first if you get my drift older customers should be more of a priority I think

Anyone else having issues trying to get hold of @ThreeUK???? Literally hold for ages only to be cut off no matter what option i try!

@EE SERVICE PROBLEM IN WR1 2** We are aware of a problem with this site. Can't you call someone to fix it, call Bob. To be honest had the same issue with @ThreeUK and all sorted brilliant service, maybe you can ask them for help 👍

@ThreeUKSupport 5G home broadband since day 1, forcibly switched over to new network/SIM last night : barely any 5G signal now, 4G/4G+ most of the time, abysmal speeds ! Postcode checker now says our area isn't covered. Are you actually retiring some 5G masts? Is that a joke ?!?

absolutely disgusted with the way that customer service has treated me. @ThreeUK @ThreeUKSupport

Goto @ThreeUK website to get my PAC code, says there is a problem with my account and to call 333. Call 333, wait in queue for 10 minutes to be told that a specialist department will call me back in 24-72 hours! This is crazy waste of everyone’s time! #sortItOut

@ThreeUK absolutely disgusted with the way that customer service has treated me.

Whoever does the training for customer services @VodafoneUK send them to @ThreeUK & @ThreeUKSupport just to teach them only HALF of what you do as this alone would be a massive improvement! To #DaivdDyson company!

@ThreeUKSupport I have had 3 live chats that each was over an hour and a half and no one even told me it hadn’t arrived with you. RM not updated the tracking since it was posted and now I’m stuck. Your customer service on chat is abysmal - just want my money bank and not to lose more work time

@ThreeUKSupport Hello, yes I bought a 4g WiFi device that never worked. Returned it in your pre paid envelope and got proof of posting on 13th Aug. Since then Royal Mail have lost it presumably and you are still taking money out of my account monthly

@ThreeUK I’m done with this network literally the worse service ..