3 (Three) Outage in Sutton at Hone, Kent, England

Finally decided to leave @ThreeUK horrible service horrible staff avoid at all costs. I was a customer for over 6 years so trust me you can take my word for it.

So, apparently, if a relative dies suddenly, and they didn’t take the trouble to put you on their phone account as someone who could speak on their behalf, the stock response when trying to sort out their phone is ‘we can’t help you’. Thanks @ThreeUK

@waitrose @Deliveroo @ThreeUKSupport As a Roo driver, I’m saddened there is no service or wifi at your Banstead branch. It means to confirm receipt, I have to walk 100 yards down the high street. It’s not acceptable in this day and age. Any chance of getting this rectified??

This is getting MORE and MORE serious now. Every single time we called to customer service your people pretend to don’t listen to my/our voice. We are calling from Three lines and you can’t listen? What is going on? We need an answer asap. Thanks @ThreeUKSupport @ThreeUK

@ThreeUKSupport Thank you Scott, the post code is BR3 1PD We have only 1 month with the service and we can’t make it work.

Hi @ThreeUK @ThreeCare we are having serious issue with the Wi Fi signal at home and I called your customer service “they couldn’t hear me ok.” If there is any chance to receive a call from your technical support? Thanks

@ThreeUK just here to tell you that you’re the worst thing since ikokore

@ThreeUKSupport 3.2mgps when you have informed me our home-fi issues have been resolved Not true service is useless as is the product, it is not fit for purpose Now instead of enjoying cycling on Eurosport I will be wasting more time on the phone to your tech department

@ThreeUKSupport just joined Three contract and switched my old number from Vodafone which should have taken place yesterday! Today I checked it hasn’t happened yet - call Customer Service no one answer!!! What happened? I gave you the PAC code!

@ThreeUKSupport Hey guys. How do I make a formal complaint re: Michelle in your Scottish call centre, who just called me a liar and to “speak to my bank instead” after YOU have overcharged me? Is it true that you “don’t do refunds”? I would like MY money back. Thank you.

Whats up with @ThreeUK in my area? Wifi been so bad these last 2 weeks 😔 @ThreeUKSupport

Nice to see that being a loyal customer for 15 years means jack ****. @ThreeUK still shafting people on upgrades While new customers get the best deals.

@ThreeUKSupport what type off stupid and in educated PEOPEL you have on phone service 😡😡😡😡

@ThreeUK your service and customer service team are a disgrace. Never known such a poor service.

@ThreeUK your network is pathetic and horrible, in a place like Stratford Westfield I don’t get proper reception, just a rip off you guys are. I was made to leave lyca and coke to you by your cc at the store and now that person is just disappeared from the store. Not helpful

@ThreeUK pathetic store customer service at Ilford Exchange Mall store, I was told to port in to your network leaving Lyca I order to get a phone contract, was switched to sin contract and was told to visit you after 5 months of payments and now they say wait for another one year

@ThreeUKSupport I told you your too late and you have caused me no end of **** today so get lost.

@ThreeUK How am I still getting charged after cancelling my contract with you? This is just pathetic , one of the reasons I left in the first place, getting charged extra for no reason. Please kindly issue my refund

@ThreeUK yet more poor signal in E9. One or no bar. Really fed up of this poor service! F**king useless.

@ThreeUK another company that just wants to rip of existing customers how crap it is , customer services is rubbish no help at all

What a useless network @ThreeUK is ffs

@ThreeUKSupport I’m having issues with a game. Their support says to check to make sure certain ports are open but port forwarding is not an option when I log in to the router on the browser.

@ThreeUKSupport Stratford is a busy part of London where high demand might be expected. Surely, it's just a matter of insufficient infrastructure/capacity? Please provide a reasonable time frame for improving this to a workable service.

@ThreeUKSupport Kristy - I'm also disappointed you've gaslighted me by hinting I should have used your accessibility services. Why couldn't I use an online chat function? No one wants be forced to wait 45 mins for an online chat service to sort a technical issue.

@ThreeUKSupport just joined you guys and literally EVERYTHING is rubbish about being with your network - you do know it's 2021 don't you ?!

@ThreeUKSupport Will there be compensation for no service for a few days?

@ThreeUKSupport They say they raised it but will close it if they don't njear from me but gave me no path to a resolution. They gave me your CS number the ones I spoke to before when they messed up the contract and when I was hung up on this is an absolute joke I just want the contact asked for

@ThreeUKSupport The problem is that I was not told that! I was told it would be automatic and so I have been over charged for the last few months!

@ThreeUKSupport The branch manger for Maidenhead is slightly rude and not helpful in the slightest. 😑

Called, spoke to a lady who took my tracking number and confirmed that they’d received it back at the end of February. But “don’t worry,” they will get that contract cancelled for me. Shambles. Joke company - and I’m stupid enough to have been with them for years. @ThreeUK.