3 (Three) Outage in Rochester, Medway, England

So, apparently, if a relative dies suddenly, and they didn’t take the trouble to put you on their phone account as someone who could speak on their behalf, the stock response when trying to sort out their phone is ‘we can’t help you’. Thanks @ThreeUK

@waitrose @Deliveroo @ThreeUKSupport As a Roo driver, I’m saddened there is no service or wifi at your Banstead branch. It means to confirm receipt, I have to walk 100 yards down the high street. It’s not acceptable in this day and age. Any chance of getting this rectified??

@ThreeUKSupport @TheBiggestDesi I have never had my bills increase when in contract. Be fair though I actually read the small print and choose a tattoo that doesn’t’

Nice to see that being a loyal customer for 15 years means jack ****. @ThreeUK still shafting people on upgrades While new customers get the best deals.

@ThreeUK your service and customer service team are a disgrace. Never known such a poor service.

@ThreeUKSupport hello I am suffering with terrible 4G broadband speeds could you assist me to look into this please. Thank you

@ThreeUKSupport my phone won’t make or receive calls. Neither will my son’s or sisters phone - all with three - is there an issue please? I’m in SS2 and they are in SS9 postcodes.

@ThreeUK terrible customer service.

@ThreeUK another company that just wants to rip of existing customers how crap it is , customer services is rubbish no help at all

@ThreeUK the plug in broadband I signed up for is absolute useless, Netflix freezes and buffers every minute ! I live in London & was told I would have perfect connection!! How can you sell something that is so bad ?!

@SatonmyButt @ThreeUK TBF, I've found they've been really good until this. Three weeks of no incoming SMS or calls and to not be notified is pretty bloody poor though.

@ThreeUKSupport why have I got issues with tweets?

@ThreeUKSupport No Mark, your systems were down, i had to use my data before I could sort out an add on.

@ThreeUKSupport ME4, 4hy. It’s like being at a festival with full signal but no data . It’s been like this for years and I need to get engineers to actually go there and test it

@LynnyWhitehead @ThreeUK @ThreeUKSupport Well, it seems they don't even feel the need to reply, or to answer my messages on their support portal, or to answer the phone to me. So, almost certainly time to switch!

@ThreeUK please can you message me asap not a happy customer!!!!

@Mobile_Dom @GadgetsBoy I've got no 5G signal for my side of Maidstone in Kent from @ThreeUK so I can't test 5G atm

@ThreeUK so angry 😡 5 hours talking to overseas customer service and getting nowhere!!!!

@ThreeUK It’s a shame I’ve had to resort to this. Three customer service is the worst ever. New phone went missing, 2 months ago , now having been promised 2 weeks ago it was sorted , still nothing.

Come @VodafoneGroup @BT @SkyMobileCorp @ThreeUK @O2 Please show support & work with the doctors

@ThreeUKSupport Hi, I've had no service since late last night. Are there any problems in the CM1 4 area? Thanks.

Ok @threesupport @ThreeUK we’re going to be having a serious conversation at the diabolical lack of service that you’re providing. I can barely do anything online this evening because the connection is so unstable.

@ThreeUK Recently upgraded my phone, days later have information about my insurance through post - never asked for it, it wasn’t mentioned and I don’t want it. Phone number to cancel not working, can’t speak to anyone about it, not happy.

@ThreeUK just wanted to say what a nice change it was to deal with someone in live chat who actually made me feel like they cared and wanted to help tonight. Take a bow shirishkumar,. You need to employ more people like this

@ThreeUKSupport Though I don't live in an officially covered 5G area, I am getting a 5G signal on my phone. With this in mind is it possible for me to purchase a 5G home broadband contract?

@O2 hi. I was supposed to move my number to three today but they forgot. Not cool customer service. Can I move back to o2 please and keep my current contract? @ThreeUKSupport can you cancel my contract as I haven't used it yet?

@ThreeUKSupport poor signal CH63 9YY , been poor for last couple of days. I understand base station is on private land. Is this base station on the list for 5G upgrade?

@ThreeUKSupport if my phone was supposed to switch to three today but it hasn't and my mobile broadband also doesn't work, should I be worried?

@dean8001 @ThreeUK @altontowers Amen to that !! It’s been crap today

@jackcleevely @ThreeUK @ThreeUK help a supporter out!