3 (Three) Outage in Barking, Greater London, England

@ThreeUKSupport I canclled my contract in October and I’m still being charged every month. I’ve called twice and no one has got back to me. I called 2 months ago and still nothing. Can someone help?

@ThreeUKSupport how long will your site be down please

@ThreeUKSupport Ie the credit file record. They said they don’t believe it was fraud but why would I lie?! I’ve contacted Robert your CEO and he’s looking into it for me. Afraid customer protection team didn’t do well :(

@ThreeUKSupport My phone service has been suspended even though my bill is wrong, you’ve admitted it’s wrong, I’ve contacted you twenty times in the last 2 weeks and you still haven’t sorted it. Unbelievable incompetence

@ThreeUK My phone service has been suspended even though my bill is wrong, you’ve agreed it’s wrong, I’ve contacted you 20 times over the last 2 weeks and you still haven’t sorted it. Unbelievable incompetence

@TfL wow wow wow 4G service on the underground - couldn’t believe my eyes whilst travelling on Jubilee line - better service than overground on @ThreeUK ... thanks @TfL ... took calls in the tunnel... no more waiting or connect to WiFi to fire that late message off #stillamazed

@ThreeUKSupport I was assured that the issue with my bill is under investigation and will be resolved. I called up today and got to know that there wasn’t enough information provided and the investigation couldn’t go ahead

@ThreeUK This is the twelfth time I am calling to resolve the problem. A problem which is due to the processing error at your end!

@ThreeUK I am connected to the billing team and the call is disconnected yet again. I am back on the music after dialling validating my details on the self service option. How poor can your service get?

Dear @ThreeUK There is a problem that needs to be resolved with regards to my plan. Everytime I speak and get transferred (saying there is no much of a wait) to the billing team, there is no response. What is the problem?

@ThreeUK are you ***************????? No data, no signal for a year! The 6g promised a year ago is delayed again, the hardware provider is banned from the country and you have the cash to sponsor billionaires? Not a peep from you ******* to your customers though!

@PhillWPE @stephpb @ThreeUKSupport When I was on my iPhone I used to leave it on 3g a lot. During lockdown didn't have this issue. Three obviously have capacity issues in Camden / KT area.

@ThreeUKSupport i have cancelled my contract for two weeks and i have been waiting for my pac code since 1 week and i am still not getting it. they have told me various times that it has been sent but they are constantly lieing i need urgent help as this is my business account

Still not working @ThreeUK Five calls and three can’t access accounts. #threebroadband #three5g

@ThreeUKSupport I cancelled my SIM order with you a few weeks as the SIM never arrived - and your customer service responding to that episode was pretty dire. Now you’ve sent me a bill for £5.33 with no explanation. This is vexing. Can you help?

@ThreeUK I had a contract with @ThreeUK I have warts experience with them. I cancelled my contract. Still they took my money. Send me a letter saying mistakenly took my money they gonna send me back it's been 4 months now they didn't send it. It's very poor service they have got

Does anyone know a good U🇬🇧 phone provider that isn’t @ThreeUK. 8+ years loyalty and the worst service everrrrrrrr. I can’t.

@ThreeUKSupport never experienced anything this bad... shameful, been in a store for 2 hours and 3 minutes to get a new phone.. the guys working in the shop are calling 3 customer services like the public and can’t get through..it’s mental and disgusting

@ThreeUKSupport Thanks for your help. I'll try tomorrow. Like I said I don't trust the IVR I got to today, but I've made a payment just in case and it did it has accepted it. I hope you could check it

@ThreeUKSupport I’m very unhappy you’re canceling my broadband 6 months into a 12 month contract. I wouldn’t have been able to cancel at this point. You should satisfy your obligations. 4 days of disruption when I’m trying to work from home is unacceptable.

@ThreeUKSupport In answering the questions, I selected: Pay Monthly; No, help me choose; Great performance, right price; Calls and text, photos and videos, browsing and emails, apps, streaming tv and video; Google, Oneplus, Xiaomi, Samsung; Not too large; 5mins; 4gb; and £26pm

@ThreeUKSupport She said I will get my contract through the. Said I have to pay an early upgrade fee even thou it's paid last month so how can this be that three doesn't know that looking at my account it's simple really just customer service with no excuse

@ThreeUKSupport Got brief call from someone who’s got no idea of my complaint despite telling two operators previously. Assumption must be that nothing gets logged. Original call asked for pm callback. Call was 10.59 momentarily on wall socket for charging!

@AshyPersona @ThreeUKSupport they're all flops let's start our own network

@ThreeUKSupport Hi, trying to log into my account, but it says my password is wrong (but I know it isn't!). Tried resetting the password, & after clicking through from the email & following instructions, it comes up with a "my3auth.text.generic.error" message. Is there an issue?

@ThreeUK shocking customer service. Still waiting for my 72 hour call back and some customer reps could do with a lesson in politeness

@ThreeUKSupport @MwjMark These people are saying the truth. The service room three has become an absolute joke. Unreliable. It’s been almost 9 months of problems every Teo weeks but the last months it’s on a daily basis...

@ThreeUK I’ve had one bar signal and no more than about 2MBPS download speed for the last like 2 months? Why is your signal and internet so up and down? Isn’t it plastered everywhere aboit ‘best 4G network’ in the UK. It’s awful

@ThreeUKSupport my 5g router would not activate and your customer support cannot find my details. No 3 shops around me is open. Need urgent help!

@ThreeUK @three_broadband a new 5g router arrived with a SIM card but wouldn’t connect online. Tech support can’t find details of my account and told me to get to a 3 shop to sort it out. But your 3 shops closed before stipulated closing time and all 3 shops nearby won’t pick up!