Is 3 (Three) having an outage in City of London, Greater London, England?
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Problems detected at 3 (Three)
3 (Three) in City of London, Greater London, England problems in the last 24 hours

February 17: Problems at 3 (Three)
3 (Three) is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments.
Most Reported Problems:
- Internet (46.49%)
- Phone (36.84%)
- Total Blackout (12.28%)
- E-mail (2.63%)
- Wi-fi (1.75%)
3 (Three) Outage Map Near City of London, Greater London, England
The most recent outage reports and issues originated from Bromley, Merton, Croydon, Dartford, London, Wandsworth, Fulham, Worcester Park, Walthamstow, Tottenham, Hammersmith, Mayfair, Wembley, Bushey, Hornsey, Poplar, Bermondsey, Finsbury, Islington and City of London.
3 (Three) in City of London, Greater London, England Comments
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.3 (Three) Issues Reports Near City of London, Greater London, England
Latest outage, problems and issue reports in City of London, Greater London, England and nearby locations:-
Lily (@hovhannisian) reported from Bromley, England
@VodafoneUK Online chat is very rude !!! Initially missguided and when I ordered online and found out that I am misguided the representative just disappeared when i asked her to cancel my order! Will stay with @ThreeUK !
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Melinas Gift Shop (@RegaloLondon) reported from Merton, England
@Payforit_Sucks @ThreeUK @MartinSLewis @nuyoo_fitness Thank you so much I will definitely be looking into this. On Facebook Three replied to me advising that I cap my spending and that I must have signed up using a 2step verification. Its ridiculous advice and I never confirmed such thing! Thanks again
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Terry Smith (@KillersBeard) reported from Dartford, England
@ThreeUKSupport refusing to give a PAC code. Sort of confirming why I want to get rid. Shocking service over the past two years, after many years of zero problems.
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Kester Mann (@kestermann) reported from Wandsworth, England
Sad to hear of the end of People's Operator. But charity and business don't go well together. "Smart" move by @ThreeUK to encourage TPO customers to its Smarty service.
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Faarea Tech & Biz News (@faarea) reported from Croydon, England
@ThreeUKSupport A personal visit might be more apt. This is unbelievable. I’d like to know how often your corporate teams harass people on hospitals beds when they’re just out of paralysis please. Also, your teams clearly throw letters away & cover their backs. I’m stunned at your service.
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Faarea Tech & Biz News (@faarea) reported from Croydon, England
@ThreeUKSupport wow, I’m recovering from surgery and your customer service reps think it’s hilarious to torture me with petty calls even though I’ve sent letters saying I’m in hospital. Can you call me tomorrow please we seriously need to talk. @ThreeUK
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Tom Mitch (@therealtommitch) reported from Tottenham, England
@ThreeUK I can’t believe I let myself get sucked into another two year contract with you 😞your data and phone signal in London is constantly abysmal, for me at least
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Paola Paolillo (@paolillopaola) reported from Hammersmith, England
Worst mobile company ever @ThreeUK 😡
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InvictaMoto (@InvictaMoto) reported from Islington, England
@ThreeUK or even 3G..... or any signal.....
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Gary (@PilotBoyGD) reported from City of London, England
@ThreeUKSupport Dropping down to 3G is the only way to remedy the problem. But it's annoying as I have to keep remembering to turn it on again. Two handsets same issue.
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RᴇᴍᴇᴍʙᴇʀɪɴɢTʜᴇFᴜᴛᴜʀᴇ™ (@RTF83) reported from Richmond, England
Excellent customer service from @ThreeUK in resolving a billing issue Thoroughly recommend them 👍 📱
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Bredagh Breslin (@BredaghBreslin) reported from Lambeth, England
@ThreeUKSupport Nobody can offer me help with this. I was completely taken advantage of at your store, and I was sold a lie. A blatant lie.
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Bredagh Breslin (@BredaghBreslin) reported from Lambeth, England
@ThreeUKSupport I was lied to at your Brixton store, and told my contract could be cancelled with 30 days notice, no fee. I am told today that I have to pay £169. I have been on the phone for over an hour now, speaking with the highest escalation complaints team who have offered me zero solution
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Bredagh Breslin (@BredaghBreslin) reported from Lambeth, England
@ThreeUK I was blatantly lied to at your Brixton store in October, and now I’m being charged £169 to cancel a contract after being told there was no cancellation fee. Beyond annoyed by the service I received. I was completely conned. Completely and utterly conned.
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The Fallen (@pinski1_) reported from Islington, England
@ThreeUKSupport An app that uses data doesn't help when I have no data because your sites don't seem to be configured correctly.
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Nigel Thomas (@Nigelsongs) reported from Lambeth, England
@ThreeUKSupport @RumSMiles I agree, the app offers are now dreadful, especially the horrible gambling ones which no-one wants. It's become a pointless app.
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Donal Rodgers (@updown76) reported from City of London, England
@ThreeUK I have 4G roaming switched on. As a @ThreeIreland customer in London why can I not receive or make any messages on social media. #WifiOnly
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PGtweets (@PaulGrayburn) reported from Romford, England
@LondonJacko @ThreeUK I had problems with the masts near work and every month they’d give me a date on when they’d be fixed, never happened, got fobbed off for almost a year. Paid to leave the contract early. Piss poor network.
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PGtweets (@PaulGrayburn) reported from Romford, England
@LondonJacko @ThreeUK Worst network ever mate!
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Luke Sheldrick (@an0key) reported from London, England
Have to say hats off to @EE worked remotely today. Mostly remote sessions in weird places today. Tethered to the iPad Pro on the way home to watch films. No issue at all. @ThreeUK on the second line couldn’t even sync email for most of it.
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Geoff Almond (@Geoffa30) reported from Lambeth, England
@ThreeUK Well I have to say your service has started to deteriorate to such a degree that it’s time to start looking to another provider. Even in central London 4G speeds are glacial. Roll on contract renewal time.
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Tayo (@RealistTayy) reported from Poplar, England
Why is @ThreeUK network so terrible.
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Colin Gilham (@GilhamColin) reported from Bexleyheath, England
No @ThreeUK, I do not want to upgrade my contract for £4 more per month than you're offering to a new customer by using me as salesman. Then you insult me by thanking me for my loyalty Bye bye. #norewardforloyalty
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Johnathan Sia (@John_Sia) reported from Stratford, England
@ThreeUKSupport Yeah, but one out of the three choices is something anyone can get without Wuntu. It's not a Wuntu deal and is objectively the worst choice.
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Rachel Ilan (@rilan) reported from City of London, England
@ThreeUKSupport The spelling error - first tried to resolve it online, but there's no path for that. Was told after phoning support that I can email an ID and it will be resolved. Did so, waited some days for a response. Then learned that they needed additional info (not mentioned), sent today.
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Rachel Ilan (@rilan) reported from City of London, England
@ThreeUKSupport Unfortunately, it looks like the name issue remains unresolved. There was info needed which the phone support didn't mention, so I got an email response today asking for that, and then another automated response saying 'wait 5 more business days'. It's a pretty poor experience.
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Rachel Ilan (@rilan) reported from City of London, England
@ThreeUK My experience with your service so far: Still unresolved issues with connectivity while traveling in Munich. Misspelled name, still not corrected after a phone call and email to support. We're under a month into the contract.
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Marc Brown (@marcbrown75) reported from Ilford, England
@ThreeUKSupport Yes. To no avail until a mate downloaded the log file from the dongle and pulled the number yesterday. Now cancelled. Doesn’t help with credit file issue.
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Rachel Ilan (@rilan) reported from City of London, England
@ThreeUKSupport Phoned support. Got help with a separate issue (name misspelled when I registered via phone), then transferred. Details I gave the first support person weren't sent to next, & they weren't able to resolve. Did credit me for time without data. 🤞for my next trip I guess. 😕
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Rachel Ilan (@rilan) reported from City of London, England
@ThreeUKSupport That's incorrect. :) It seems like you didn't read the prior thread. I appreciate the support, but I've paid for services (and followed the instructions) - and they didn't work. Please let me know if the best path for resolution is to cancel my contract and find another provider.
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Mohammad (@salmansazli) reported from Hammersmith, England
@ThreeUKSupport Not good at all! 🤬 You better fix that cheeky! It’s better now though in other areas..
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Mohammad (@salmansazli) reported from Hammersmith, England
@ThreeUKSupport Hahaha sorry, but the coverage in Westfield London is so bad!!!!!! :(
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Foyy (@foysoltanvir) reported from Ilford, England
@ThreeUKSupport Why would I let you know the outcomes once I get the money why don’t you do something about it instead of tweeting like you give a shit
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Foyy (@foysoltanvir) reported from Ilford, England
@ThreeUKSupport I was told last week they will refund me and I will have money in 3 working days. I called today and they said they will raise a investigation to call back in 48 hours and then I will find out when my refund will be processed! I also have 2 contracts still with you guys! #poor
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Foyy (@foysoltanvir) reported from Ilford, England
Stay away from @ThreeUK worst network and customer service! Cancelled my contract with no termination fee but they still charged me and now taking weeks just to refund because it’s going through investigation! #stayaway worth the extra money to use @EE
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Callum Bassett 🎥📱🎄 (@T_T_Reviews_YT) reported from Kingston upon Thames, England
@Rockwell7 @Glos7er @HuaweiMobileUK @ThreeUK Glue gate issues
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AJ (@ja9ae) reported from Bromley, England
@ThreeUKSupport @jtahoyle When automating your support goes wrong.
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It's me, John (@johnrahers) reported from Lambeth, England
@DerrenLitten @ThreeUK @ThreeUKSupport They are beyond awful! Me, along with a few friends, jumped to EE and they are amazing! And you can use your allowances abroad too
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Laura Hitchcock (@Laurawantsmore) reported from London, England
Beginning @ThreeUK why is my 4G always so rubbish! Doesn't matter where I go, either at home or the middle of London and my date and signal are still awful! Fed up now 😡😡😡
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Andrew Baggs (@ARBaggs) reported from Croydon, England
@ThreeUKSupport Long running dongle contract. Don’t know postcode on which it’s registered, flat out refusal from call centre to process without postcode, therefore unable to cancel contract. Only option to cancel DD. Debt collection letters sent. <— this is not nice
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DJ Wise (@djwisednb) reported from Merton, England
How do you get your puk code without waiting 30 minutes on hold then when customer service realise they can’t persuade you to stay put the phone down on you #shocking service @ThreeUKSupport @ThreeUK
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chloe alice lily 🌷 (@chloealr) reported from London, England
@ThreeUK had a text saying my service would be shut off if i don’t pay my bill but I’ve been trying for days and it doesn’t work!! I can’t make the payment online, it always crashes!
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🍷💯 (@vincentbir) reported from West Ealing, England
@ThreeUKSupport I but South Ealing station and Acton Town. Always a problem. Not just an incident. Latest phone used.
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oMG (@manugiugliani) reported from Hackney, England
@ThreeUK You upgraded my account from £9 from £69 WITHOUT me requesting or agreeing with it. Apparently over the phone, however customer service won’t provide proof. This is a SCAM. we changed from O2 last year for the very same reason. Changing again.
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Michael Snasdell (@MichaelSnasdell) reported from London, England
@Swim1965 @EE @O2 @ThreeUK Yeah the BT involvement with EE is a bit weird and twisted. They tried buying a couple of years back, but was refused. EE for me has always had the speed I want, no other network touches them speed wise, not ones I have used anyway.
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James Pearce (@jamespearce87) reported from Merton, England
It works fine until @ThreeUK has an outage or a network issue, then it just looks smug and embarrassing.
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Daniel Durrans (@danieldurrans) reported from Islington, England
Had to lend a restaurant some of my @ThreeUK personal hotspot so I could pay my bill. They were on @O2 and suffering from the massive international outage. Thanks @ThreeUK !
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The Cockney Diamond Geezer (@AkstyleLondon) reported from Enfield Lock, England
people on #02network moaning about it being down try being on @ThreeUK just go to certain parts of London no signal no internet nothing
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John Till (@JohnTillUK) reported from Camden Town, England
@chrishorn1978 @ThreeUK Their call centres are awful though
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angela tebe (@angelatebe) reported from Camden Town, England
@ThreeUKSupport iPad Pro was delivered to neighbour by DPD not at my request, when I tried to return they still tried to hold me to 14 day return even though I was only one day over, no response from Complaints, customer service rude and unhelpful
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:-
Simon Webster (@simon8webster) reported
@ThreeUKSupport no phone signal in bd6 1hl again. Think it may be time for a new provider.
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Andrew Dallin. (@adallin) reported
@ThreeUKSupport This has been ongoing for months and months just doesn't seem feasible given your network sharing agreement with MBNL/EE as EE works fine.
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Kam Khan (@Kam_Khan_1) reported
@ThreeUKSupport 48-72 hours i can bet any money no one would get back. We went to store yesterday and upgraded so i do not understand why we were told different by the rude incompetent call centre staff
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Tinkerbell 73 (@CandyV36) reported
@EuroGuido @TheSDPUK @ThreeUK I'm with Three and I never received this text, unfortunately I think this is a hoax.
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Rekt (@RolfeIt) reported
@ThreeUK Tinder is terrible.
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James Trueman (@JamesTrueman15) reported
@ThreeUKSupport Every visitor on 3 who visit us with various models of phone can not get a signal.
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Trev82usa (@Demon_man) reported
@JamesFrith @ThreeUK Wow you're pathetic, as your an MP you're all full of shit and disrespectful towards the population of this country everyday, maybe you should be fined, grow up and go do some good for this country ya spineless shit head
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londonisforlife (@londonisforlife) reported
@LozzaFox @EE A prime example of how loyal customers get ripped off. Orange did same to me, changed to @ThreeUK sim only, bought phone as a business expense. Use loads of data, contract recently reduced from £20 to £17 by them as they realised I never went over my allowance. Great service.
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Peter Hughes (@peterhughes65) reported
@harry_salmon @ThreeUK Totally agree with you. Having been a loyal customer with @ThreeUK @ThreeUKSupport for many years now. There service and value for money, has been unbeatable. Like yourself Harry, I'll remain loyal and won't consider roaming! 👍🏻
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Binu Mohan (@gamermohan) reported
@ThreeUK I would ...stay with EE as even though their network can get rammed its still faster than your 4g speeds or abysmal in store customer service (yes I was a three customer)