3 (Three) Outage in Enfield Town, Greater London, England

@ThreeUKSupport Someone called me after I lodged a complaint, I was explaining what happened and they cut me off and haven’t rung me back. What a joke

@ThreeUKSupport Live chat wont help. Was speaking to them yesterday. Just going round in circles. Its my partner's phone, cant you just call her and try and sort this out

@ThreeUKSupport Well that's nice to know I don't get any money back even though you're the one failing to uphold your end of the contract due to 'congestion.' Guess I'll have to find out if the ombudsman agrees. Yes - normally I got bumped to 3G automatically and even deliberately didn't help.

@Budd5nT @ThreeUKSupport I agree! We’re paying for a service that doesn’t work and it can’t be correct the service works fine.

@midasreturns @Three_Is_Broken @ThreeUK It’s more. Since Tuesday it’s been like that. And when you call they can’t help you or give you any explanation. No word about why & what is happening @ThreeUKSupport @ThreeUK

@ThreeUKSupport It happens everywhere. I need to be connected to WiFi if I want to do anything. Tried switching off my phone few times. Still have no connection & network is not working at all

@threeuk having issues all morning connecting via data near EC2V

@OliverNorgrove Not sure about the phone but I would not recommend @ThreeUK network. 😉

@ThreeUKSupport EN1 4RQ. Also attempted to use at NG18 and N17 areas. It clearly isn’t a connection issue as all other apps and services work fine, and that’s 3+ locations I’ve tried it in.

@ThreeUKSupport I’ve done that, in fact I’ve only ever been on 3G because your network is terrible in London. I live in central too so no there is no difference

@ThreeUK Your prices are good but the internet is actually shit 🤫

@ThreeUKSupport I spoke to your online chat support this morning, turns out I still have 8GB of data, for some reason it just stopped working yesterday. Not ideal.

@ThreeUKSupport I’ve run out of data and trying to get onto your new app is literally driving me mad. Errors non stop and I now can’t reset my password. So frustrating.

@ThreeUK @EveningStandard @DailyMailUK Three, this is ridiculous! Your customer service is unable to provide any help for more than 24 hours because all your systems are apparently down! This is only couple of weeks after the major outage!!!

@ThreeUK , you are now ***************. Still upgrading your system (24 hours now) and no help available on chat.

Hi @ThreeUK @ThreeUKSupport can you advise why @Bitly seems to be blocked on your network - it is very annoying

Really curious to know when @ThreeUKSupport @threeuk will finally provide a good service in king cross before all the customer leave this sh*t services!

It’s a good job @ThreeUKSupport’s coverage in East London is so bad recently. It’s stopped me watching that Dominic Raab clip on Breakfast this morning. If I’d watched anymore I would have probably launched my phone down this train carriage!

@ThreeUK it's really ridiculous that you are upgrading your systems in the middle of the week and middle of the day, and your customer service people can't access accounts. 👎😡💩

Not even 10:30am and @ThreeUk network has collapsed in C London. Neither 4G or 3G working.

@dsquareddigest @ThreeUKSupport I find this frequently with Three. Often, switching flight mode on/off cures it. Other times, it’s just the network being thoroughly broken.

@ThreeUKSupport @pompeyvw I have the same issue, Central London and nothing loads at all, also the same in other places in the U.K. Hardly can use unlimited data

@ThreeUK what’s happening to the network/internet. I can make phone calls but that’s it. No internet. Turned phone on and off multiple times. #networkissues #networkfail #nointernet

@ThreeUKSupport I don’t know how many times I can keep saying the same thing. There is no 4G, inside or outside, in CR2 8SY. I don’t care what your systems say. I’ve lived there since 2016 and have never ever ever ever got 4G there. Send your engineers there if you don’t believe me.

@ThreeUKSupport It really is disappointing. Your service has been getting slowly slower and slower over the last 6 months.

@ThreeUK am seriously losing patience with appalling mobile signal. Yet again neither 4G or 3G working in London - by London Bridge. And do NOT blame the fact it is busy - that has been the case since before mobiles were invented. #NoServiceHere #NoSignalHere

@ThreeUKSupport Not sure. Is there any update as im@having major problems

@ThreeUKSupport I don’t want to hear that you’re sad: I want a solution. I want someone from @ThreeUK to put my new iPhone 11 in my hand today. It’s really very simple.

@ThreeUKSupport I did that. Except it takes 48 hours so I still can’t go and get this sorted. Customer service suggested I take a new contract, port my number across and cancel my old contract. If that’s the only way, the new contract won’t be with @ThreeUK.

@ThreeUKSupport Your service is London is somehow getting even worse. Any chance of being less useless. Obviously no need to put yourselves out

@ThreeUK and your customer service is shocking 😤

@ThreeUK need to sort out their network. It’s not just my area, it’s everywhere. This isn’t what I signed up for.

@ThreeUKSupport Ridiculous when you think I’ve been a customer for over 9 years, have recommended @ThreeUK to so many people, got all my family using you and have a second contract with you. Customer service has really gone downhill since I first joined 👎

@ThreeUKSupport Appreciate your help but it’s not really good enough tbh- think it’s time to cancel after the shocking customer service I’ve had recently. Lied to by a store, hours wasted on the phone & now I can’t even get my money back (for YOUR mistake) without wasting more time on the phone.

@jimsmallman @O2 I left them a few years ago because the customer service is god awful! @ThreeUK is the best bet for the amount we travel! Not the best in London but all over the world it’s great

@ThreeUKSupport I experience slow speeds pretty much everywhere in London and beyond so there’s no point me giving you all the postcodes. I’m on an iPhone 11

@ThreeUKSupport That # routes me to a call center in India & I’m tired of that. I want this sorted, I’m a business account & my business cannot run without internet. I installed hub on Friday & it’s Tuesday and no one has gotten back to me without me pushing. I deserve better service than this.

Trying to get through to @ThreeUKSupport customer services on my phone is near impossible. Hung up after 15 minutes, 5 of those minutes the line was completely silent @ThreeUK

@ThreeUKSupport Also, I was promised 5G was in my area but now it’s clear it was anything to make a sale. I’m a business customer with you for mobile, I can’t believe how badly this is being handled.

@dipen_nk @ThreeUKSupport No. I’ve contacted @ThreeUK via chat 4 more times and it looks like they are being ignorant of the issue.

@ThreeUKSupport This is not about outage, it is about a broken webpage not allowing us to turn on the feature you advertised! I’ve been to support chat many times and provided all the info. No one cares or acknowledges the issue!

@ThreeUKSupport how bad is your coverage in central London today three contract are due to be renewed having serious doubts of them quite a few years being a customer

@ThreeUKSupport There's a few, that's what I mean. I have poor coverage from n4 to central London and down.

No proper customer service from @ThreeUK except being disconnected by operator on live chat. Data that doesn’t work for over few months does cause problems for everyone!!!

@ThreeUK Very disappointed! For a operator to ask for postcode or have you put sim on another phone. WTH! That doesn’t solve any problems. Telling a customer to restart phone and change aeroplane mode isn’t going to solve the problem ThreeUk Data that fails all the time!!

@ThreeUKSupport Still not working.

@ThreeUK wtf is going on with your network today I've had such spotty reception even though it's saying I have full 4 g

What’s wrong with @ThreeUK in NW3 on Haverstock Hill can’t get any signal

@ThreeUKSupport I’ve changed to this network and thought it was better but sadly, I am very disappointed with the data.

@ThreeUK Very unhappy with data network. I’ve only switched to three in March 2019.

@ThreeUKSupport 45 minutes to get that I will get the phone call tomorrow (we'll see). It really would help things if @ThreeUK advisers read the comments before rushing out the scripted dialogue, it took nearly 40 minutes to get to where my promised phone call had gone. You are not doing well.

Listening to my wife on the phone to @VodafoneUK trying to upgrade her contract makes me so happy I joined @ThreeUK all those many years ago. Far superior customer service.

Ur networks ****** shit you *****, cancel my contract free of charge @ThreeUK

@applespeachess @LFCBA1990 @ThreeUK @ThreeUKSupport @EE would never.

@rimshadar98 @ThreeUK @ThreeUKSupport @mendcommunity please get in touch with the sister and support her in this.

@tadsw11 @Three_Is_Broken @ThreeUK @ThreeUKSupport blatantly lie to their customers on a regular basis. I've been building a complaint for 2 months now. I have solid proof of this which will be taken to the Ombudsman as soon as my deadlock letter appears in the mail.

@ThreeUKSupport Hi Noor. See above thread - multiple screenshots in there of the issue

@ThreeUKSupport I've been trying to get this issue sorted since 30th Nov, I can't keep waiting :-( we're paying for two phones we can't use at home or in local area.

@ThreeUK it seems like you guys don’t care about the de service I’ve been receiving with my internet speeds. Even though @EE thieves when it comes to billing, I will be switching if my internet speeds are not back to normal as promise 4 months ago.

@ThreeUKSupport Post code. KA24 4AR, Apple iPhone 11Pro Max. I also have been getting the same problems at KA12 0AX.