3 (Three) Outage in Tottenham, Greater London, England

Unbelievable how I have a full bar reception of 4G+ on my phone yet my phones internet is so incredibly shit and slow @ThreeUK

@ThreeUK @PedroClarke1 Congrats on being the first @ThreeUK, however your network in London is pants now. You defo have the cheapest plans but now I know there’s a reason for it.

@ThreeUK I can’t even get your live chat to work your signal is so bad! This is the last straw. I want to leave now.

@ThreeUKSupport You didnt understand my complains. 1) you have bad equipment that cant scan every type of documents. 2) your offices dont have access to edit user info. Thats why your offices are useless. You should fix this.

@justifyles @richandprecious @Three_Is_Broken @ThreeUK Well then that comes down to choice doesn’t it. Just saying nobody has to stay in a broken contract if they don’t want to. I’d suggest speaking to EE. They have a new u limited contract and you can just pop their sim in a 4g router.

@VodafoneUK Thanks. It’s been such torture on @ThreeUK that I need to at least have an escape route if the situation is no better with you guys. Although im not sure any network could be quite as gut wrenchingly awful as they are.

@richandprecious @Three_Is_Broken @ThreeUK You absolutely can leave if they fail to provide service. If give them notice that the service is down and it doesn’t improve demand to end your contract. If they don’t then that is one of the very few things that Ofcom can intervene with (the rest of the time they are useless)

@Three_Is_Broken @ThreeUK at this point I do believe this a proper joke. A comic movie about a proper fraud. I really had enough... they said they would have sent me a new sim. It happened two weeks ago. maybe they are delivering it at the same speed of their network

@ThreeUKSupport No it hasn’t. I want to leave this network. All you do is take people’s money and not provide an appropriate network or service.

Listen I’m ready to leave this nonsense network! @ThreeUK @ThreeUKSupport

@ThreeUKSupport no service since yesterday

@ThreeUKSupport no service whatsoever since yesterday on 3 different phones. No message or warning on web yesterday, but now says outage. Just ridiculous, I’ll be leaving very soon.

@ThreeUKSupport Customer service is 👎🏻 Needs to be on point & your business department is the worst I’ve delt with.

@Three_Is_Broken @ThreeUKSupport Yes. Their marketing contradicts what their support team says. I’m stuck though as there is no other provider where I live and fixed broadband isn’t possible even though it’s central London (heritage area so no digging)

Are there data issues in NW3 @ThreeUK - seem to be

@ThreeUKSupport just to be clear, I did not receive any help from you!

@Three_Is_Broken @ThreeUKSupport The agent couldn’t understand the difference between speed and volume. He argued that because last month I used 180gb I was obviously enjoying the service I was paying for. I was shocked and disgusted as he had the notes from past 3 months of hell and was supposedly a “manager”

@ThreeUKSupport @ThreeUK you promised me support and today you have failed massively. I can’t speak to anyone via chat or on the phone that can see my active complaint - I need to speak to someone in the UK but it’s impossible.

The worse phone network to ever have is @ThreeUK even their customer service is disgusting can’t even solve my issues

@ThreeUK is the most useless network provider ever

@ThreeUK are so useless worst network to be on can’t use it in central and yet you asked them to cap and they want to over charge you and cut your line ...

@ThreeUK disgusting customer service from #threemobile I have spent too many hours just trying to get through to someone to cancel my data sim being thrown from one incompetent person to another and now in store having just the same experience over the phone!! Shameful service.

@ThreeUK have the absolute WORST customer services.. I will make sure none of my friends and family ever take out any mobile services with them if I can... shocked by just how very useless they are!!

@ThreeUKSupport Well fingers crossed it improves come wednesday, I’ve had issues for sometime on and off around here now

@Three_Is_Broken @ThreeUKSupport I can relate to this tweet. They did work in my work area and since then it has been next to nothing. Although always 2 bars of 4G, the strength is poor at -117dbm.

@ThreeUKSupport I hope so because this is poor.

@ThreeUK is 9.45am,4 customers waiting to be served. Wait 20 mins to get help, NO REPLACEMENT SIMS in stock. 😳You have one job. No one on the online chat. Now paid £15 for a payasyougo sim as you can’t even give the customer credit.Get it together #endcontract

@ThreeUKSupport I can’t tell you how many times I’ve heard exactly the same “hymn” - giving you my post ode is pointless - the network is broken and shamefully so. The network Is dishonest. The network I not fit for purpose in any city.

@ThreeUKSupport The real thing is - scripted response aside - the three network has never been worse. There isn’t a spot in London where a data connection can be maintained. I’d be happy with 15mb if it was reliable and available. Instead you sell a fairytale.

@LePhantomDennis @ThreeUKSupport @Three_Is_Broken I’ve had to force 3G as the network is so bad, never get any connection on 4G

FYI - To post I had to tether to my partner's phone. She fortunately is on a decent network which has had no connectivity issues. Maybe I should move to @ThreeUK ... All joking aside can you sort out the maintenance it's been over a month as I said.

@ThreeUKSupport Thank you still waiting sadly don’t think the response will come. This morning I am ringing 3 to get my balance of account as I have closed the account I have been on hold for 29 min so far amazing service 😡😢😠😭

@ThreeUKSupport I need help to cancel my contract, I was waiting more than 1 hour on the phone, this is ridiculous

@ThreeUK I’m trying to contact your customer service and no one help me! I was waiting more than one hour and nothing! The chat doesn’t work. What a rubbish service

Hello @ThreeUKSupport your network appears to be broken today. I have full 3G but pretty much no data speeds ok the overground between Peckham rye and Surrey quays, and cable street/shadwell.

@Jimmyavenger @PositiveLad @ThreeUK @ThreeUKSupport Vodaphone have been issue less since I took them up in March. £22 a month for unlimited EU calls, texts and data (no cap) plus 500 US minutes and global roaming for free. Oh AND they threw in a years free subscription to either Spotify or now tv

I actually have to leave @ThreeUK the signal for this network is beyond pants

@ThreeUKSupport I am no longer able to access the app . It says verify email after I enter it , error comes up when I click help it says nobody available to help. 🤬

@meddymadz @Three_Is_Broken @ThreeUK @LukeShawWorcs Same thing here. I think they are overwhelmed by the scale of the problem and have zero f’s to give about how much of a bad effect this is having on peoples lives.

@ThreeUKSupport Yes, I’ve just checked that. I’m without a phone now, please let me know how you can resolve this. I’m able to go to my local store after work but only if they can help

@ThreeUKSupport You said I could cancel my contract at anytime as the service was so bad or I could wait for 5g. Now it’s here I’m told at first I’d have to pay £895. Then it was more like £395. I’m just stunned!

@ThreeUKSupport Hi, I do not have any service now! While on the train, in one part of the journey I did receive mobile signal, but when I reached home it’s gone again!

@ThreeUK @ThreeUKSupport @Three_Is_Bro was promised that my problems would be sorted when 5g comes. I was given a discount and told I could end my contract whenever I wanted and upgrade to 5g. Now the call centre - despite acknowledging that they can see this chat want to charge!

@ThreeUKSupport Happily, but I don’t think there’s much point; it’s just a patchy network...

@Geek_Manager @jaseemabid @watbe @filipecvarela @ThreeUK @EE @giffgaff Three around Central London has been very spotty for me too (although it’s worse on iPhones than Androids, maybe it’s the iOS baseband on Three’s bands). Vodafone have been my go-to pretty much everywhere. Unfortunately the support is abysmal, guess you can’t have it all.

My data doesnt work in most of the cental London locations @ThreeUKSupport. Sent you number on DM.

@ThreeUKSupport No issues here. Just tech chat

@ThreeUKSupport I have no signal, sim no longer works. Can you look into this pls

@ThreeUKSupport E8 goes in and out, and whenever I am near tall buildings, the signal also goes in and out :(

@PositiveLad @ThreeUK Vodaphone for me and their network is very good in the city

@ThreeUKSupport I can call UK numbers fine and have reset network settings on my iPhone X

@ThreeUKSupport Slow, but it's better than nothing I guess. :(

I suspect it may be time to move from @ThreeUK to @VodafoneUK as they don’t have #VirtualSim or #AppleWatch support, but the @ThreeUK #GoRoam plan is amazing. Decision later today. #NeedAllThree #PunNotIntended

@ThreeUK your app is shit...... Your service is crap.... Sort it out

@ThreeUK The worst telecommunication company in the UK , I’m saying this based on experience that has been lasted for long time , my golden advise to anyone who is seeing this ads don’t you ever start a contract with them their coverage is rubbish.

@digitaldownfall @ThreeUKSupport It’s a shame, 1y since my first question to them and they keep saying “we’re working with Apple to introduce it soon”. What a horrible service!

@ThreeUKSupport Nope, no call back despite it being promised! Ali from the customer relations team was supposed to issue a £20 refund to my account after hours on the phone with Three and the website supplying incorrect costs. The £20 has never been given and no one will help me or call back!

@ThreeUK How about getting your 4G coverage working properly before moving onto 5G.... have reported bad data connection for months now and hey.... no response.... all these years I have been a customer and you can’t be bothered to reply...... can’t wait to change provider.....

Been on @ThreeUK for best part of 5 year and never had issues. Now suddenly the internet is slow af and your advice is to change my settings🙃🤔

@ThreeUK and yet again rubbish customer service or should l say no customer service