3 (Three) Outage in Tottenham, Greater London, England

Voda is red, O2 is blue, I moved to @EE Because the service from @ThreeUK was Poo!

@ThreeUKSupport I found out the reason , for some reason you deactivated my sim card before I received the new one which was being sent to fix my network issues. It meant no one at work could reach me all day and I could not make any call.

I’ve just spent 2 weeks in the USA using the @ThreeUK GoRoam and had perfect signal and fast 4G the entire time. I come back the the U.K. and revert back to the awful slow ‘4G’. Sort it out @ThreeUKSupport - you used the be great. Service in my own country is crap nowadays!

@mark_castle @Pimsnumber1 @Three_Is_Broken @ThreeUK There are so many with the same issue. @BBCWatchdog need to investigate.

@efjaebe @ThreeUK EE customers have issues too. All networks have problems in dense areas where a lot of users are demanding higher levels of data than ever before.

@Jason_JRF @tomhfh @ThreeUK Ah yes, the network with the worst satisfaction of the main players

I thought network coverage in London would be first class but really struggling inside most buildings. Is there an issue @ThreeUKSupport

@ThreeUKSupport very slow Internet and broadband is not working #poorservice

@ThreeUK useless network, i am bloody trapped . I took a contract and literally paying for nothing. They got not network inside any property, and customer service is a joke. Ffs

@ThreeUKSupport hi there. I cannot use any data on my phone when I am located at work in EC4M 7AW despite phone saying I have a reasonably good 4G signal. Seems to be fine elsewhere in London though.

@ThreeUKSupport @BoeingBoy By “the area” you mean “the whole freeking country” by “should help” you mean “will make no sodding difference but will fob another one off” I feel sorry for the staff on @ThreeUKSupport they know it’s shite but can’t say otherwise.

@Garryc0nn0r @ThreeUK Absolutely bunch of crooks and they know it! Charging for a service which they dont deliver!

@ThreeUK your network has been such a piece of fkn shit this past month +... be better

@ThreeUK Well im still waiting an update on my official complaint

@hollieenelsonn @BenThapa82 @ThreeUK Appreciate this doesn’t solve the problem, but I’ve turned mine onto 3G only a few days ago and it works fine for most things.

@ThreeUKSupport hello! I have had problems removing the parental control from my account for months, I have an UK credit card, which should prove that i am already over 18 more than enough, but it gets declined all the time:/

@ThreeUKSupport @ThreeUK 2/2 I understand that people steal - but seriously - set up an area in your store where customers can hold the phone they’re about to purchase. IT’S A PHONE. You hold it to use it!!!! Not a happy customer.

@ThreeUKSupport Thank u for your reply Jen. It is not my phone... it is my relish. Have tried changing all the positions of my router and nothing. Have been calling you guys but it was said to me that I have a bad signal and apparently the signal in the area is indeed bad. :/

@ThreeUKSupport Hi Jen. Yes... and in my house we could never get more than 4m/s. Very frustrating

@7fivefive @ThreeUKSupport Not quote that bad…

@ThreeUKSupport Strange how the call drops and your request can’t be completed just when compensation it being agreed. Sort your bloody network out! It’s a disgrace! I won’t be giving you another penny.

Nice one... @ThreeUK is this yet another customer throwing himself overboard!

@ThreeUK shocking signal today

If @ThreeUK @ThreeUKSupport don’t sort this issue out today, wallahi I’ll pay what’s left on contract and leave. Kmt.

Terrible new customer service on @ThreeUK . Taken more than a week to transfer over my number, so much wasted time on inefficient Live chat and phone. Very disappointed

I’m calling my mum and three network is saying call failed even though she’s in this very house @ThreeUK fix this because it’s so annoying happens everyday

Not sure whether it's just @ThreeUK or whether it's the whole UK mobile network, but when I'm on a train into London and my signal keeps dropping out it feels a bit... pathetic.

@ThreeUK Bit shit when someone in one of your stores made me extend my contract because "5g was coming in December" and even roped me in to a 5g phone. Could be loving life with EE now 😭

@ThreeUKSupport Can you answer my question directly please. I wish to make a complaint and want to know how. I'm sick of repeating myself.

@Relish @ThreeUKSupport @ThreeUK Predicting advice of: Call customer service Reset your modem Take out the sim and clean it in your modem #overit #excuses #3mobile

@ThreeUK @ThreeUKSupport supposed to have ported my number from @EE yesterday, didn’t happen. Promised it would today and thus far hasn’t! V poor!!

Hi @ThreeUK I am continuing to receive bills for a mobile contract I cancelled 10 months ago. Can someone contact me urgently to rectify this. I am no longer a customer and would appreciate clearing this up.

@ThreeUKSupport hi there. Wanted to check My3 account but forgot password, try to reset but it says my mobile number not found. I’m definitely on your network. Help!

@ThreeUKSupport 2/3 max at any time, it's more the promise of 5g and it not being available that's the issue now

@ThreeUKSupport Your connection is shit, your customer service is shit and your pricing is shit. If there’s any way to transfer my contract to EE tell me, I beg. Constantly having to put my phone on airplane mode and back to get internet is tiring.

@ThreeUKSupport It’s turned on, the sim in inside but the WiFi is incredibly slow. WhatsApp/Netflix/YouTube/basic google.. nothing works

@ThreeUKSupport I see. Just working backwards, I have no idea how this service signed me up. Research suggests that they have worked out a way to stealthily sign me up by embedding a sign-up form in YouTube ads. Which is insane itself. But you're telling me there is no way that I can tell...

@ThreeUKSupport And I mean it’s been like this pretty much all of 2019. When I asked about it, I was told just to use 3G (and that I didn’t pay for 4G, that was an added bonus so I should use 3G for the better service - not really the best customer service interaction)

@ThreeUKSupport Logged via online chat. Was originally offered a £5 compensation, which I rejected. Was passed onto second level technical support who have authorised effectively a month free on both my accounts. Had a missed call 24th Dec but nothing since

@ThreeUK @ThreeUKSupport I don’t have service in E17 and it’s been like this for an hour.

@ThreeUKSupport Of course I have. How else would your live chat person have been able to a: verify my security answer s & b: re-enable my login. I don't use your app, it's a pile of... well let's just say it wasn't a positive experience.

@ThreeUK i am disgusted by the way i have been treated by the customer services of three i have been your customer for 9 years i will cancel my account

@EE been a loyal customer for many years with multiple lines.... time for an upgrade think its time to move to @ThreeUK! As @ThreeUK are offering me a better deal for £17 cheaper. Your customer service agent response was "Okay, Cool!" #poorservice #

@ThreeUKSupport The signal for 3G-only isn’t that great either. I can make calls just fine, but data is a real problem. At home I wouldn’t be able to use my phone at all without WiFi calling enabled.

@ThreeUKSupport This was already done when I logged a formal complaint with your complaints team yesterday. Awaiting a “priority” call back from the technical team hopefully later on today

Get back to London and my phone signal is worse than being in Paris. @ThreeUK sort your shit out!

@ThreeUKSupport I can’t get signal to call them 😂

@ThreeUKSupport Yes, infact I over-emphasised it multiple times. Not sure it helps for your customer services team to be overseas, with access to millions of users data, sometimes in jurisdictions with a lack of regulatory justice or privacy laws.

@ThreeUKSupport I have a problem across half of London. Shambles to be honest

@amelia_jk @ThreeUK Honestly it’s ridiculous how bad they are! Yet keep signing back up with them

@ThreeUKSupport No, moved to iD mobile which uses your network but got a cheaper deal. Signal in my area on your network isn't too bad.

@darekn @ThreeUKSupport @Ofcom @DCMS Love this 6G will fix it 😂😂😂

@pikapies @ThreeUK @ThreeUKSupport They now tell me today that have issues in east London. What a joke. I been trying to get a response from them for 2 weeks now. Such bad service. Too late for me to cancel my contract

Perhaps you'll start giving us some phone service in Oxfordshire soon as a 3 customer its terrible ! @threeuk

@ThreeUKSupport @ThreeUKSupport Still happening, spoke to support and they just told me the same thing that i've already done, reinstall the app...

@ThreeUKSupport Yes had issue Sunday! Had to reboot router several times before it connected to the internet! BN14 9GA. No error lights on router but can see in the app that no internet connection

@ThreeUKSupport Hi Maxine. I've tried every "solution" you've offered and the reception is just lousy. I think this renders my contract null and void, so I can leave without penalty. @ThreeUK @Three_Is_Broken

@Three_Is_Broken @ThreeUK Have Huawei router it will only work on 3G & that is hit & miss all the keep say is know issues lol it’s been since oct last year lol it was never like this before

@ThreeUKSupport Been through all this so let’s put you to the test and see what you say this time, LA9 7DE, iPhone X, listed as a “problem” for months no fix date listed, over to you.

@ThreeUKSupport I did it on the phone, which is an achievement in itself. I complained and got a message to say it’s resolved but it’s far from resolved. The only way you can resolve this is for you to cancel this horror show contract free of charge