3 (Three) Outage in Isleworth, Greater London, England

Seems @ThreeUK is down, unable to make calls

@ThreeUKSupport Hi, who do I report bad upload speeds too on the threeuk network? In my area, tw27BP, the upload speeds are awful, facetime videos cut out all the time, people who I am talking too can't hear me. My wifi is down at the minute, so using mobile data

@ThreeUKSupport how long will your site be down please

@ThreeUKSupport Ie the credit file record. They said they don’t believe it was fraud but why would I lie?! I’ve contacted Robert your CEO and he’s looking into it for me. Afraid customer protection team didn’t do well :(

See data is down in the HA5 HA2 area typical @ThreeUK @Three_Is_Broken

@TfL wow wow wow 4G service on the underground - couldn’t believe my eyes whilst travelling on Jubilee line - better service than overground on @ThreeUK ... thanks @TfL ... took calls in the tunnel... no more waiting or connect to WiFi to fire that late message off #stillamazed

@ThreeUK I don’t have access to My3 account, can someone help as I can’t access the live chat???

@ThreeUKSupport Nope 👎 I’ll be ringing again today to try cancel for the third time really disappointed with the customer service and 5G service

Trying to Cancel my Three home broadband seems to be impossible two days of trying but always system problems funny that @ThreeUK

@ThreeUKSupport I was assured that the issue with my bill is under investigation and will be resolved. I called up today and got to know that there wasn’t enough information provided and the investigation couldn’t go ahead

@ThreeUK This is the twelfth time I am calling to resolve the problem. A problem which is due to the processing error at your end!

@ThreeUK I am connected to the billing team and the call is disconnected yet again. I am back on the music after dialling validating my details on the self service option. How poor can your service get?

Dear @ThreeUK There is a problem that needs to be resolved with regards to my plan. Everytime I speak and get transferred (saying there is no much of a wait) to the billing team, there is no response. What is the problem?

@ThreeUK are you ***************????? No data, no signal for a year! The 6g promised a year ago is delayed again, the hardware provider is banned from the country and you have the cash to sponsor billionaires? Not a peep from you ******* to your customers though!

@ThreeUK after being with three for quite some years, getting very frustrated. I can't remember pin , to get a new pin , have to validate by email, email address is incorrect so can't validate, can't change email address because? Can't remember pin. Help

@ThreeUKSupport Hi this was yesterday afternoon it took almost 24 hrs for you to respond. Issues were noted throughout the UK and this was affecting your broadband routers. A simple Google search will confirm this.

@PhillWPE @stephpb @ThreeUKSupport When I was on my iPhone I used to leave it on 3g a lot. During lockdown didn't have this issue. Three obviously have capacity issues in Camden / KT area.

@ThreeUKSupport i have cancelled my contract for two weeks and i have been waiting for my pac code since 1 week and i am still not getting it. they have told me various times that it has been sent but they are constantly lieing i need urgent help as this is my business account

Still not working @ThreeUK Five calls and three can’t access accounts. #threebroadband #three5g

@ThreeUK Hi there, I don’t seem to have any service in the Wandsworth area. Have turned on and off Fligh mode but no service found. Thank you

@ThreeUK @TCLMobileGlobal Any chance of just getting streaming if you're more than a mile outside a city? Third night in a row everything dies at 9pm. ****.

@ThreeUKSupport @pxlepikxchu Having the same problem. Less than 2mbps.

@ThreeUKSupport Thank you for replying, Sorry I was frustrated as my device is too slow switching between sites etc. I have now managed to sort it out on My3 eventually mainly because I'm a cretin with IT.

@ThreeUKSupport can’t be arsed now already swapped providers, couldn’t bare it no more it’s so bad. i know people take it out on you when yous are just a twitter admin but drop a message to the boys higher up & in charge because it’s genuinely shocking. Other ppl on here vouching for that too...

@ThreeUKSupport It’s not the signal I’m worried about haha. It’s the fact I’ve had a text saying there was a process paying last months bill...

@ThreeUKSupport can someone please get in touch ASAP. I need my PAC code now and have for over 48hrs. My new network provider is chasing. You guys are holding up, please don’t send me the past three days invoice as it’s been you guys causing the delay.

@ThreeUKSupport No never clicked the link. I was going to wait to phone you guys and ask about it.

@ThreeUKSupport Hi, you suddenly closed my line without notice yesterday. I had to call you to find out that you're switching to 5G and that you need to send me a new router and SIM card. I received them today and they're not working (network authentication problem). [...]

@ThreeUKSupport Clearly not or we wouldn’t be having this chat. Too busy to cancel a contract.Too busy to query a cancel request that shows on the system. Too busy to ignore my correspondence. Not too busy to pass it to debt collectors though after texting to say complaint has been resolved.

@ThreeUK your service seems to get worse! I’ve been trying for days now to speak to someone as advising here, having been trying for 2 hours this evening to speak to the right department, to have the live chat cut out on me, I’m now looking to cancel both of my contracts with 3!!