3 (Three) Outage in Epsom, Surrey, England

@ThreeUKSupport My bills... I have been trying to resolve it for 2 weeks now, writting on twitter, going to the shop etc. I want a refund of the data outside my subscription because i never been warned that I was outside and want to cancel my data boost

@ThreeUK @PedroClarke1 Congrats on being the first @ThreeUK, however your network in London is pants now. You defo have the cheapest plans but now I know there’s a reason for it.

@ThreeUKSupport no service since yesterday

@ThreeUKSupport no service whatsoever since yesterday on 3 different phones. No message or warning on web yesterday, but now says outage. Just ridiculous, I’ll be leaving very soon.

I just can't wait to leave @ThreeUK! What a terrible service.

@ThreeUKSupport just to be clear, I did not receive any help from you!

The worse phone network to ever have is @ThreeUK even their customer service is disgusting can’t even solve my issues

@ThreeUKSupport I went to portugal but never receive a message that I will be outside my fata plan or whatever... so i don t understand! Can we fo something for it ... best

@ThreeUK is the most useless network provider ever

@ThreeUK are so useless worst network to be on can’t use it in central and yet you asked them to cap and they want to over charge you and cut your line ...

@ThreeUK and @NintendoUK it seems #Three5G service does not work at all with #nintendoswitchonline this is now a complete show stopper for me! Switch games that don't use the online service like #fortnite or #PaladinsGame work fine but this #NATTypeD issue cripples online!

@ThreeUK is such a crap network. I can’t even check how much my bill is for the month as my signal is absolutely AWFUL! What a waste! Absolutely awful network!!

@UKKelendriaa @ThreeUK Mine is £8 😭😭😭. Three needs to fix the signal issue cause it’s annoying

@ThreeUKSupport Thank you still waiting sadly don’t think the response will come. This morning I am ringing 3 to get my balance of account as I have closed the account I have been on hold for 29 min so far amazing service 😡😢😠😭

@ThreeUKSupport I need help to cancel my contract, I was waiting more than 1 hour on the phone, this is ridiculous

@ThreeUK I’m trying to contact your customer service and no one help me! I was waiting more than one hour and nothing! The chat doesn’t work. What a rubbish service

Hello @ThreeUKSupport your network appears to be broken today. I have full 3G but pretty much no data speeds ok the overground between Peckham rye and Surrey quays, and cable street/shadwell.

@IamLinguistics @ThreeUK Yeah bro mine's been awful for a few months now

@ThreeUKSupport Hi yes, it is correct but it’s also not linked to just one post code this is a near constant problem and switching between 3G / 4G doesn’t help. My phone signal is always fine for calls and texts it’s just the internet.

@ThreeUK I beg you guys fix you’re network coverage. Everywhere I go I can’t get any signal 👎🏾👎🏾

@ThreeUKSupport I am no longer able to access the app . It says verify email after I enter it , error comes up when I click help it says nobody available to help. 🤬

@ThreeUKSupport Tethering not working at all on 4G and with errors on 3G in Clapham today :(

@ThreeUKSupport Yes, I’ve just checked that. I’m without a phone now, please let me know how you can resolve this. I’m able to go to my local store after work but only if they can help

@ThreeUK is the network down in kt3 i can't use my phone without Wi-Fi

@ThreeUKSupport Tried that, doesn't work. Didn't expect it to, because this is not an overuse problem. Greyhound lane has been like this for years. It is obviously a weak/faulty signal. The local transmitter needs repairing/boosting. Please get it sorted. Thank you.

@Geek_Manager @jaseemabid @watbe @filipecvarela @ThreeUK @EE @giffgaff Three around Central London has been very spotty for me too (although it’s worse on iPhones than Androids, maybe it’s the iOS baseband on Three’s bands). Vodafone have been my go-to pretty much everywhere. Unfortunately the support is abysmal, guess you can’t have it all.

@kellymariekirk @ThreeUK @ThreeUKSupport Happened to me 2 days ago When I spoke to 3 they said it was not them my address got changed as well took 2 hours to get through to them to stop the account now waiting for a new sim after 15 years am so upset with the service and time it took

@ThreeUKSupport Nope. Had to hang up after waiting for 15 mins

@8lettersuk @ThreeUK I cancelled Three after being properly evangelical about them for years: two issues bugged me they seem to rely on other people’s cells in central London many of which have long term faults and issues with billing, not being able to streamline the couple of accounts billing dates

@ThreeUKSupport Fyi where I live in Streatham High Road I have no problems. Greyhound Lane is where my brother lives phone calls are problematic internet access is virtually non-existent

@ThreeUKSupport Samsung Galaxy s7. But had the same problem with the s4. Got the s7 in February.

On the phone with @ThreeUK complaining about the service like every other day... I’m tired of this!!!

@ThreeUK I am having the worst data connection around the Thornton Heath area, I never was like this but for the past 48 hours is getting worse even if I’m in the middle of the road or high street. I am not able to connect & yes everything is working fine. Very poor connection.

@ThreeUK Shockingly bad experience. Still owed >£100 from April for handset never received. Spoken to 6 Reps. Cut off twice. Waiting time c1hour. Always the wrong person. Groundhog Day. Promised repayment. Still waiting. I want my money back!

@ThreeUKSupport .@ThreeUK .@ThreeUKSupport just finished a very long and unsatisfactory chat. The matter is still unresolved and I've asked that you involve your Chair of Audit since bills issued by Three can't be relied on suggesting a failure of control which you will want to fix.

@ThreeUKSupport ITS STILL NOT WORKING TELL ME WHY

@ThreeUKSupport are you having issues in the KT12 / kt13 area as places I usually have signal I now have no service

@ThreeUK @NinaWest @AttitudeMag I just wish you had supported me with half decent signal during the parade itself 😜 but keep up the good work #Pride wise!

@ThreeUKSupport Never in the 13 odd years I've been a customer!

Having webchatted and e mailed their CEO David Dyson over a week ago @ThreeUKSupport response to my problem is to send another web chat link by text message. Customer service this is not! #hiwbadarethreeuk

@ThreeUK I don’t pay my bill every month to have shit connection fix up thank u.

@ThreeUK hi, can you give me any information regarding the coverage in the Uk postcode DA17 area, as recently the reception has been awful. Thanks.

@ThreeUK your 4G network has been a piece of shit for about a while now. Thanks for that.

I've done it - after years of being on the @ThreeUK network I've just ordered a SIM from @EcotalkMobile and will port my number as soon as it arrives. Cheaper than my old Three tariff, good for the environment, and the data speeds can't be any worse than Three!

Thank you @ThreeUKSupport for fully keeping me waiting for LONG. Trying to cancel a sim after your customer advisors told me.inhave dual sim when i do not

@Leigh_Moore @ThreeUK Leigh, the problem with this particular campaign is that its parasitic marketing trying to exploit the success and hard work of the @Lionesses for the company’s own benefit and providing no meaningful contribution to the athletes or the sport

@JakeFCohen @ThreeUK Totally agree and wouldn’t want to see this as a trend when women’s football is in such an exciting period of potential commercial growth. It only became weird when you started getting bizarre clap backs from a phone network...

@ThreeUK @emmahayes1 just to clarify, @ThreeUK itself earned £2.4 billion last year, your parent company earned £28b. Still seems like enough to properly invest in + support women’s football rather than trying to exploit these athletes’ success for free by using hamfisted ambush marketing tactics.

I’m a @ThreeUK customer and it’s becoming an embarrassment for them. Jake is right to call them out. They should support women’s football in general - Nissan gave the Spanish squad a new car to each player. @ThreeUK could aid all clubs with subsidised tariffs or phones

Here’s @ThreeUK claiming they don’t have enough £££ to invest in or properly support the @Lionesses, so instead are trying exploit their success for free. Right, the same @ThreeUK that announced annual revenues of £2.4 billion in March + whose parent company has £125b in assets.

@ThreeUKSupport I can call UK numbers fine and have reset network settings on my iPhone X

@ThreeUKSupport Slow, but it's better than nothing I guess. :(

I suspect it may be time to move from @ThreeUK to @VodafoneUK as they don’t have #VirtualSim or #AppleWatch support, but the @ThreeUK #GoRoam plan is amazing. Decision later today. #NeedAllThree #PunNotIntended

@ThreeUK your app is shit...... Your service is crap.... Sort it out

@ThreeUK The worst telecommunication company in the UK , I’m saying this based on experience that has been lasted for long time , my golden advise to anyone who is seeing this ads don’t you ever start a contract with them their coverage is rubbish.

@digitaldownfall @ThreeUKSupport It’s a shame, 1y since my first question to them and they keep saying “we’re working with Apple to introduce it soon”. What a horrible service!

@ThreeUKSupport Nope, no call back despite it being promised! Ali from the customer relations team was supposed to issue a £20 refund to my account after hours on the phone with Three and the website supplying incorrect costs. The £20 has never been given and no one will help me or call back!

@ThreeUK How about getting your 4G coverage working properly before moving onto 5G.... have reported bad data connection for months now and hey.... no response.... all these years I have been a customer and you can’t be bothered to reply...... can’t wait to change provider.....

Been on @ThreeUK for best part of 5 year and never had issues. Now suddenly the internet is slow af and your advice is to change my settings🙃🤔

@ThreeUK and yet again rubbish customer service or should l say no customer service