3 (Three) Outage in Epsom, Surrey, England

. @ThreeUK do your agents have access to unencrypted passwords for your customers? One of them just asked for our password over the phone (which in itself is really bad practice) then on answering with a temporary password, said it wasn't what he had on record.

@ThreeUKSupport i have been following from last one month and you support team tells new story every time. i can provide you the case ids and chat ids

Seems @ThreeUK is down, unable to make calls

@ThreeUKSupport Hi, who do I report bad upload speeds too on the threeuk network? In my area, tw27BP, the upload speeds are awful, facetime videos cut out all the time, people who I am talking too can't hear me. My wifi is down at the minute, so using mobile data

@ThreeUKSupport how long will your site be down please

@TfL wow wow wow 4G service on the underground - couldn’t believe my eyes whilst travelling on Jubilee line - better service than overground on @ThreeUK ... thanks @TfL ... took calls in the tunnel... no more waiting or connect to WiFi to fire that late message off #stillamazed

@ThreeUK I don’t have access to My3 account, can someone help as I can’t access the live chat???

@ThreeUKSupport Nope 👎 I’ll be ringing again today to try cancel for the third time really disappointed with the customer service and 5G service

Trying to Cancel my Three home broadband seems to be impossible two days of trying but always system problems funny that @ThreeUK

@ThreeUKSupport I was assured that the issue with my bill is under investigation and will be resolved. I called up today and got to know that there wasn’t enough information provided and the investigation couldn’t go ahead

@ThreeUK This is the twelfth time I am calling to resolve the problem. A problem which is due to the processing error at your end!

@ThreeUK I am connected to the billing team and the call is disconnected yet again. I am back on the music after dialling validating my details on the self service option. How poor can your service get?

Dear @ThreeUK There is a problem that needs to be resolved with regards to my plan. Everytime I speak and get transferred (saying there is no much of a wait) to the billing team, there is no response. What is the problem?

@ThreeUKSupport Hi this was yesterday afternoon it took almost 24 hrs for you to respond. Issues were noted throughout the UK and this was affecting your broadband routers. A simple Google search will confirm this.

@ThreeUKSupport i have cancelled my contract for two weeks and i have been waiting for my pac code since 1 week and i am still not getting it. they have told me various times that it has been sent but they are constantly lieing i need urgent help as this is my business account

Still not working @ThreeUK Five calls and three can’t access accounts. #threebroadband #three5g

@ThreeUK Hi there, I don’t seem to have any service in the Wandsworth area. Have turned on and off Fligh mode but no service found. Thank you

@ThreeUKSupport I cancelled my SIM order with you a few weeks as the SIM never arrived - and your customer service responding to that episode was pretty dire. Now you’ve sent me a bill for £5.33 with no explanation. This is vexing. Can you help?

Thank you @ThreeUK @ThreeUKSupport far always being unprofessional and disrespectful on your chats. Not even to mention the 1hr long waiting on the customer service call than never gets answered. I was tricked in a contract and promised no network issues and all i experience...

...Is problems. Surely this is a breach of contract, considering you are ot providing the service I am paying for? Try invest more on training your customer service staff! @ThreeUK @ThreeUKSupport

@ThreeUKSupport Hi Mark. Today I’m in SG15RN area and the data on my phone is very poor. Is on and off...

@ThreeUKSupport once again, mobile data coverage in Barnstaple is appalling. I'm sick of your awful service.

@ThreeUKSupport is my3 down? I'm having trouble signing in and it says MY3-AUTH-UNAVAILABLE

@ThreeUKSupport hi there. We are having problems with our wifi router. Firstly, when we try and connect, it asks for a login username and password (normally, we don't have to do this) 2ndly, when we go on the router network, it shows that the router is not detecting the simcard.

@ThreeUKSupport no mobile 4g since this morning ,3 live chat have done absolutely nothing but fob me off ,I know your fixing my local mask but no fix time no compensation nothing ,wouldn’t mind but I’ve only been with Three for 3 weeks and want out already ,not happy

@ThreeUKSupport hi i jus want to find out my service wont be suspended

@ThreeUK have had my contract for 12 months now in the Bournemouth area. I never have reception!! Can’t even call customer service as lost reception on them twice. And didn’t work in Italy either. Network and contract isn’t fit for purpose. Very disappointing.

I feel like I'm in an abusive relationship with the network @ThreeUK They literally wont let me cancel my contract. You ring up, they play pass the parcel between departments who each say the can't do anything because the system is down...

very dissapointed with @ThreeUK today been trying to get in touch with them all day to sort a problem with signal and been very unhelpful tried ti ring them a few rimes and kept sayin to call back

@ThreeUK is your 4g home wifi down by any chance