3 (Three) Outage in Wandsworth, Greater London, England

Paid $64AUD for my sister & i to have data in UK/EU on holiday with @PrepaidMs we get @ThreeUK but the data doesn't work at all. Not helpful when you haven't been to the place before & don't know where you're going & have no data/maps hotel wifi works but what about outside that.

@ThreeUKSupport @chelsduckw0rth Getting the same issue

Had to stand on my doorstep in my shortie pyjamas this morning helping my learning disabled neighbour pay her @ThreeUK bill, because the man said he'd cut her off rather than wait until her support worker can help. She hadn't paid because she's just spent two weeks in hospital.

What is the point of having lots of data if your coverage is so bad in LONDON 🤮 @ThreeUK

@ThreeUKSupport Okay sent me a text, which was successful. Seems the issue is either in Ireland, or my friend's phone. Thank you for your help.

@ThreeUKSupport Hi I'm trying to send a text from Croydon UK, to a British friend who is currently in Dublin. I'm being informed it's not being sent. How do I find what the issue is?

Quite unbelievably bad customer service from @ThreeUK tonight .. I’ve been a customer , a big customer to the tune of £1000s over at least 15 years and because I can’t remember one word , They can’t verify me ! Disgraceful

Hey @ThreeUK how is it that when you get to Stratford in London, where there is a major railway terminal, a large sports and events stadium, hotels and a big shopping centre there is never any service from your network? @LouisPWilliams @archiewilliams_

I’ve had enough of @threeuk **** signal

@ThreeUKSupport @DavieC82 Can you stop wasting our time with device restarts, it's clearly a major outage...

@ThreeUKSupport loads of people are tweeting at the same time that your network is down in various locations and you need to queue to visit the service status page. Can you confirm if there's a nationwide outage? Its looking silly that you're denying it.

@Riggers_23 @ThreeUKSupport My 5G router is dead in London, there's a queue just to look at the service status page and they don't seem to be acknowledging this might be a problem...

@magicalmouse @ThreeUKSupport @proudly_ed My 5G router refuses to connect to the internet in London and there's a queue to visit your service status webpage (which says there's no issue) - are you sure you're not aware of anything?!

Hello @ThreeUKSupport it’s been more than a week and I have not able to use my data. Checked the network status checker on your website and it says that there’s an issue. I would like to know if when the services will be fixed? It’s been more than a week now here in Isleworth

Still waiting for @ThreeUK to produce an E Sim so I can use my Apple Watch that I bought in may 2021. Avoid three network they are ****

@ThreeUKSupport Ever since 5G, I’m not getting cell phone service in my apartment. Is this normal?

@ThreeUKSupport Hi @ThreeUKSupport, the problem isn't everywhere. It is a problem is specific places.

@AhmedMMahbub @ThreeUK This is what happens when companies like @ThreeUK put cost saving before customer service. They have outsourced call centre in India who ask ridiculous questions that do not make sense. There is no real attempt to solve the problem. Just a merry-go-round from 1 person to another.

@AhmedMMahbub @ThreeUK I spoke to @ThreeUKSupport on webchat this morning - same terrible experience of when I talked to them on the phone. They want to know the post codes of where I have network problems. How would I know the post codes of random places? It was a waste of time.

Since I reported the problem, I was advised by @ThreeUK that a complaint has been raised which is another way of kicking it into the long grass. I should not have to pay if I am getting no coverage in so many areas which is a real problem for me.

@ThreeUKSupport I've had no signal at all today in the BR7 area - is there an issue with the network? If so when is it expected to be rectified?

@ThreeUKSupport Where I live, yes. My signal seems to be fine if I go north of my city. But here in the city centre it’s absolutely awful. I’ve been with you many years so I’m very disappointed

@wiggledotdot It’ll be third time this week. Just can’t wfh successfully now with the shoddy service from @SkyHelpTeam and @ThreeUKSupport

@ThreeUKSupport I have been into the three store and done a speed test and had a replacement sim to see if that makes a difference but if I’m paying £35 a month I do expect my service to be better than a 10 minute video taking an hour to load.

Non fibre broadband area, so reliant on ADSL via @SkyHelpTeam (crap at best) & 4g from @ThreeUKSupport which has been utterly shite for days. Neighbour has gone with @EE for poss faster 4g so waiting on their results. If good it’ll be “goodbye 3” for both broadband & 2x mobiles.

@ThreeUKSupport @ThreeUK Hello, I have only had my home broadband with you for a few months, but I have had to switch it off and take a contract with @virginmedia as your service kept dropping out all the time. Can you help me cancel the contract as it is not fit for purpose.

@ThreeUKSupport Done that and also 5 codes. This really is shocking service

@ThreeUK the worst network I have ever been with, how can they make so many errors with trying to get my old contact number back

@ThreeUKSupport currently sat in Weston Super Mare, my partner's phone on Smarty has 4G+ my 5G phone has got "H" seems to be common around the UK that I've never got proper signal.

@ThreeUK any update on eSim support. Last I heard it would be 2022. Would be great to get an eSim onto my watch, is it coming soon?