3 (Three) Outage in Bristol, England

@ThreeUKSupport thanks for cutting off my phone in the middle of global health pandemic, I tried calling your customer support to talk to someone but unless I have money you clearly don’t care

@ThreeUKSupport The call was the 6th call to your support team, Home Fi not working. Same old excuses, “It will get better in a few days” Fastest network, built for data, blah blah I’m afraid! Today 130bps download and 2 Mbps upload. Utterly useless.

Seems the problem is still getting worse having read social media, I’ve left three now! @Ofcom should @ThreeUK not be investigated for lack of service to existing contracted customers, it doesn’t seem fair!

@irfan52700358 @ThreeUK @BALENCIAGA News is that @ThreeUK are pulling back speed and support for 4G to concentrate on 5G! So all those people with 4G only phones are sc**wed and @ThreeUK doesn’t care about keeping customers!

@ThreeUKSupport not getting signal BS5 in house for last week. Been with you for 10 years living at same address! Help!!

@ThreeUKSupport I still have no service turned on and off many times. BS5

@ThreeUKSupport your on line password reset isn’t working. I’ve had to call 3 times to get international calling and it’s still not fixed!! Help!!

@ThreeUK your password reset on line it’s working and I’ve had to call 3 times today to get international calling and it’s still not fixed!! Help!!

Hey @virginmedia - down again. No. You DM me. You fill in your form. You call an engineer. I’m extremely tired of shit service. I’m running my business hotspotting from my @ThreeUK iPhone while your broadband does... oh I dunno.

FAKE TEXT FROM THREE “3Update” claiming that “cannot take payment from your debit. Need to update details”. Clicked on it but then I deleted the text and checked my @ThreeUK app instead to be safe and can confirm there’s no issue with my account. @ThreeUKSupport please be aware!

@ThreeUKSupport Hi do you have trouble going on with your network at the moment! I live in the BS49 postcode area and work in the BS1 area about 15 miles apart and neither of them are working, starting to become a joke now.

@ThreeUKSupport Hello. Your web chat team agreed to a £5 credit for the recent disruption to the network but I’ve received no email to confirm and no credit is showing on my account. Please can you check

@ThreeUKSupport Today is my day 5 without service ( Text, calls and data) I have two cellphones and Broadband, I tried reboots, airplane mode, my postcode BS13, I don't know what to do, I just have no service or intermittent service for seconds.

@ThreeUKSupport @cwh90 On the ball with smishing to protect your own interests. No problems taking money from peoples bank account though above and beyond agreed contracted amount.

@claremackie_ @ThreeUKSupport They steal your money also Clare illegally from your bank. And then if you can the direct debit it will affect you and your credit score and never them. Only way is keep posting on twitter and convince potential customers to go elsewhere.

@ThreeUKSupport @Zanos7 They will not sort it for you pal. Lies. They sendyou to webchat. Someone in India every time and running 40 chat windows at a time. They assure you it will be fixed. It never is. 6 months now I’m trying to get my money back

@ThreeUK why’s the network down 😭😭😭😭😭😭😭

@ThreeUKSupport I haven’t been able to, myself and others fail the credit check when we shouldn’t be. There has to be an issue with your system it says “sorry your credit check hasn’t passed”

@ThreeUK I am SO BORED of signal/data just disappearing/showing as full but not working. It’s not my phone before you say it, otherwise @Three_Is_Broken wouldn’t have to exist.

@ThreeUKSupport I’m having call issues in BS1 and BS2. Calls cutting out after 1-2 minutes! Nearly £70/month for a poor indoor signal and this!

It’s all very well sending me a pin to reset access to my voicemail @ThreeUK but it’s 8 digits long and I can’t remember it, but you don’t give long enough to switch between apps on the phone. Now I have to wait til I have paper to write it down.

@ThreeUKSupport @jess_addis3 Looks like Three’s social media department have been on the same customer service course as British Airways. Loads of platitudes & sympathy but little effective action.

@ThreeUKSupport @Katsumo95741728 If it’s an iphone 7 you might as well pick any postcode in the country. 4G Service (or rather lack of) is absolutely appalling. 3G not much better. Wish I’d stayed with #VirginMobile even if a bit more expensive. At least with them you can use what you’re paying for. #Three

I feel the same way. Main reason I signed up with @ThreeUK was the Go Roam element. Little did I realise that it would be a lot easier to get a data service virtually anywhere in the world other than the UK itself!

@ThreeUKSupport Hi. You incorrectly took money from my wife’s bank account over a period of months. Complaint made, not yet resolved.

@ThreeUKSupport Hello. I need to contact you about an existing complaint - please can you let me know what email address I should use. Thanks

@ThreeUKSupport BS5 iPhone 6s. Always have great reception, just this miri g it dropped to nothing, now back intermittently with one bar, so still ongoing issues Scime 9:30 AM

@ThreeUK you have the worst customer service I have ever come across! None of you seem to know what’s going on I’m missing £400 I’ve been told you will call and they havnt. I’ve called in but now your to busy. U gave me a link to chat to with, it’s sent me to aDutch news website!

@ThreeUKSupport You miss the point. I have a two year contract that started in August. You up date in dec and it increases in April. If I have a two year contract it should set for two years. But I find the customer isn’t that important in the UK

@ShaunMarmite @ThreeUKSupport Oh you poor love

@ThreeUK how do I put a complaint in about my service as it’s a joke Been going on for months now and nothing changed in the service I’m getting

@ThreeUKSupport Yes, rebooted and no signal. My colleague (Three customer too) has the same issue.

Day 3 of no network in BS1... @ThreeUKSupport

@ThreeUK I keep losing signal any issues in BS16 7FZ area

@ThreeUKSupport Dear @Ofcom, how do I make an official complaint against Three? After really struggling to close my late mother’s account and thinking this was resolved, I have now received a letter from Creditlink Account Recovery Limited demanding payment or threatening further debt recovery.

Wow @ThreeUK , what a shocking service. Don’t you care about your customers at all? Spoke to 3 people only 1 tried to save me and even then failed. YEAH THATS FINE, JUST TAKE MONEY FROM MY ACCOUNT WITHOUT ASKING! #scam #scamtext - apparently I’m getting a call back, yeah right.

@ThreeUK you need to sort out these signals issues man, every time I try and use my data it’s keeps lagging and super slow and it’s been going on for like 3 months now I keep complaining and it seems like u don’t care!

@ThreeUK is there something wrong with the connection today!? All day my phone keeps loosing all signal and 4G, then finding it again.. even though I am in my house where it is always fine..

@ThreeUKSupport hey.. any idea if there’s a problem in the BS32 area! I’ve not had internet for three days and I still have 29GB left...

@ThreeUK hey.. know if there’s any problems in the bs32 area? Haven’t been able to connect to the internet in 2 days.. and I still have 29GB data left

@KerryMP It would certainly be popular with me. I had real difficulties trying to close down my mum’s account with @ThreeUK after she died. They even tried to persuade me to keep it open and then sent threatening texts when her bank account was frozen. #beforecustomerservice.

@ThreeUKSupport Even though I’ve rang to report my mum’s death, spoken to someone to invoice me the account after threats on my credit rating, then spoken to customer advisor on here - who apologised and wrote off the £10 odd bill - I have just received a phone call chasing me for the payment.

@ThreeUKSupport I was told last night by telephone that the account would be closed on the 19th. I can’t remember being asked for a death cert- but if you supply an address then I can do that easily. And then I need an address of someone senior enough to make an effective complaint please.

@ThreeUKSupport First time you’ve asked for a death certificate, the account will be closed from the 19th of August. It feels like everyone I talk to has no idea how to process closing a dead persons account. This is by far the worst company I’ve had to deal with, even getting threats by text.

@ThreeUK @ThreeUKSupport @ThreeUKSupport are you going to acknowledge or answer this tweet that you are included in from yesterday? I want to raise a complaint about dreadful customer service.

@ThreeUKSupport Utterly dismal customer service, Really disappointing! Then blackmailed into accepting a poor resolution!

Hey @ThreeUK - the signal is reaaaaaaaally bad in Bristol area today. Any reason? Ta :)

@ThreeUKSupport I'm trying to register on My3 but when I try to validate my email address it gives me the error MY3-CHANGE-EMAIL-RESPONSE-ERROR undefined - any idea how to sort out the problem?

@ThreeUKSupport Am looking to get extra data as a one off as have ran out while abroad but can’t get to do it on the 3 app anymore can you help ?

@ThreeUKSupport SI - DM me no to call into complaint team in Scot and Will discuss. Issues with app & online; also now uncovered issue with DD on new monthly contract I was switching to from PAYG taken before sim activated. There will be notes in complaint team on prev issues. DM for phone no

@ThreeUK when are yous sorting the signal out in the Liverpool L4/L5 area I'm paying 65 pound a month and can't even use my phone it's an actual joke

@ThreeUK ur signal is absolute atrocious

@ThreeUKSupport Kim,I pay 3 so you need to be accountable & take ownership for the service you provide.Don’t pass the buck!You have access to my bill which is due on the 8th.Confusing call charges😡I tried 3 chat and they don’t have access to bills. A bit groundhog, going round in circles here!

@ThreeUKSupport Hi, no problem, I understand! The first £10 had to be added when I bought the phone online (phone was £139.99, then had to add £10 minimum to complete transaction). That didn't work, so had to add another £10 to activate it, which has gone out of my account.

Hey there @ThreeUK @ThreeUKSupport!! I am experiencing low wifi connection at home. Tried to call 333 but call was ended saying I can get help via the app. Tried this yesterday already, being told to switch off and on the device. Now, I am not able to load a single web page.

@ThreeUK @ThreeUKSupport if I wanted shit apps like wish or some bingo bollocks or words 2 shot on my phone I'd have installed them myself - I don't need you software update installing this **** for me 🤬🤬🤬🤬🤬😡😡😡😡

@ThreeUKSupport It’s the router I bought from you, Huawei B535 4G router. I’ve had a web chat, I’ve had tech support, and I’ve even had credit on my account for the inconvenience. Yet, it’s still so poor! I’m considering spending £100 on a new router & putting the SIM Card in! 😠

@ThreeUKSupport Thanks for the reply. Will be looking to move carriers then as sick of waiting for you to support this.

@ThreeUKSupport I am EXHAUSTED of calling you, writing letters to you and web chatting you. Every time I do I am promised that you will cancel my account and you don’t. Can you not just go through all the notes and conversations I’ve had AND DELETE THE ACCOUNT

@ThreeUKSupport each email takes them days and when they do they just invent problems. Whenthought it was @EE and called they wanted to help immediately but we figured out account with three. account holder hasn't been able to deal with her own affairs for years and she cant break isolation