3 (Three) Outage Report in London, England
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The latest reports from users having issues in London come from postal codes SE14, NW6, EC1N, SE1, NW10 and SE11.
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in London, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (50%)
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Total Blackout (22%)
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Phone (19%)
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Wi-fi (7%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near London, England
The most recent 3 (Three) outage reports came from the following cities: Hammersmith, London, Hackney, Newham, City of London, Waltham Forest, Croydon, Kingston upon Thames, Wembley, City of Westminster, Twickenham, Southwark, Stanmore, Woolwich and Kensington.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| Hammersmith |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Hackney |
Wi-fi | |
| Newham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports Near London, England
Latest outage, problems and issue reports in London and nearby locations:
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Nick Lovell
(@NickLovell_) reported
from
London, England
@ThreeUK absolutely fed up of the abysmal service I get with my broadband. It simply doesn’t work. Was promised a speed in the store, ive never even got half. Constantly dropping out. Time to change back to @virginmedia
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ColinG 🇬🇧
(@GilhamColin) reported
from
Bexleyheath, England
@DjSimonmatthews @Goose1167 @SMARTYMobileUK Can only be a good thing, @ThreeUK's customer service is Sh1te. I have first hand experience. Twice.
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Steve Karmeinsky
(@stevekennedyuk) reported
from
Camden Town, England
It’s a bit rubbish the @ThreeUK Home Signal is only 3G so to use it have to turn phone to 3G only so it won’t won’t roam on to 4G macro cell. Guess useful if local network outage
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SAMUKA
(@SamueltoeToe) reported
from
Enfield Lock, England
@ThreeUK my internet is not working and I pay everymoth £72.13 for a unlimited internet. Please Could you fix it. Thanks
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chris crowley
(@SW19lunchie) reported
from
Merton, England
Still no phone delivered, no advice and impossible to contact @ThreeUK as live chat continues to be down - oh but they’re charging me anyway #mobile #CustomerService #CustomerExperience
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Roses Finds
(@Roses_Finds) reported
from
Wandsworth, England
@ThreeUK I will be contacting the ombudsman about the disgraceful lack of customer service! I can’t cancel my contract because you can solve and refund the over payments you have taken from my bank account
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Ben Weaver
(@Muswell_Ben) reported
from
Tottenham, England
@ThreeUKSupport Further more the ability to make contact with you has been a joke! But when you want to make contact with me demanding money, there’s no stopping you! I can’t even check my outstanding account balance through your phone number never mind speak to someone!
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Ben Weaver
(@Muswell_Ben) reported
from
Tottenham, England
@ThreeUKSupport Anyway I’ve closed down my account with @ThreeUK now and I regret the day I even considered joining them!
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Rob ‘Mr Vee’ Vary
(@RobVary) reported
from
Croydon, England
@ThreeUKSupport I have a mobile data sim for my son that expires on 4th June . I have tried to cancel it but I am told I need to give 30days notice . Why was the letter not sent out 30days before the end of my contract . 😔
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Stephanie Miles
(@StephMilesUK) reported
from
East Ham, England
I think @joelycett should get onto the abysmal customer service from @ThreeUK only way to communicate with them is through they’re online chat, which either have no operators or cut you off. I’ve seen on Twitter Someone has asked for a compalint email address and @ThreeUKSupport
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Dark Side Lion
(@Holloway_Zoo) reported
from
Islington, England
@ThreeUKSupport @ThreeUK @Three_Is_Broken In March I ordered your Huawei E5573bs mobile WiFi so as an NHS worker I could work from home. Due to lockdown I couldn’t collect it as your stores closed. Since then you have constantly sent me bills for a service I don’t and never have
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Dark Side Lion
(@Holloway_Zoo) reported
from
Islington, England
@ThreeUKSupport That you’ll get back to me and you never do. I’ve received another letter saying I owe you money for a service I don’t have. I have two phone contracts with you as well. I’ve been complaining about the signal for months and been ignored as have loads of
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Roses Finds
(@Roses_Finds) reported
from
Wandsworth, England
@ThreeUKSupport My other utilities have manage to help successfully just you three! you are asking me to spend even more time trying to sort something you could easily arrange as part of the money I pay! I have other obligations than to spend my time checking in on three.
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Ben Weaver
(@Muswell_Ben) reported
from
Tottenham, England
I’m still lost for words at how pathetic @ThreeUK @ThreeUKSupport are! Not only do they over charge you and refuse to admit error, their customer service in just nonexistent! #three #mobilephone #phonecompanies
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Adam Scott Pringle
(@AdamSPringle) reported
from
East Ham, England
Couldn’t agree more! @ThreeUK seem to play tricks to bend the rules & get away with it all. Constant bad signal, lack of customer service & communication, lying about reductions! I’ll be leaving at the end of my contract @ThreeUKSupport
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Sajid Nawaz Khan
(@snkhan) reported
from
City of London, England
@ThreeUKSupport Done — by the way your Three Chat service said that the Network Checker is for mobile only, and doesn’t include Three Home Broadband.
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Ben Weaver
(@Muswell_Ben) reported
from
Tottenham, England
@ThreeUKSupport I would bet my life on it that you can’t help! This has been ongoing for over 2 months! There was a ridiculous charge on my iPad sim only data. I know for a fact that it was wrong but your people are insisting it was correct! I have to pay!
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Nickle Arse
(@Brunts1980) reported
from
Lambeth, England
@Three_Is_Broken @ThreeUK I left @ThreeUK during contract for no charge. Keep pushing them, especially when they ask if your issue has been resolved. Keep saying no! Best move i ever made!
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James Barnham
(@JWBarnham) reported
from
Wandsworth, England
@ThreeUK need to speak to someone about our 5g hub working intermittently but I can’t find any way via any of your sites or apps. Please help.
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Dark Side Lion
(@Holloway_Zoo) reported
from
Islington, England
@ThreeUK @ThreeUKSupport Still not getting back to me about my Huawei E5573bs which I couldn’t collect due to lockdown but still manage to send threatening emails for non payment for a service I don’t even have. Joke company.
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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J Smith
(@JSmith27483399) reported
@ThreeUKSupport hi I've sold my old 3 phone but the buyer is saying their O2 SIM card won't work. Please can you help?
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Driving and Stuff
(@driverstoday) reported
@ThreeUKSupport I have been in 2 major towns this week, Basingstoke and Exeter, despite having good signal the internet was dire on my iPad, had to hotspot to my work Vodafone, so to summarise, your internet don't work in London, Basingstoke or Exeter
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Nigel Craft
(@CraftyNigel) reported
@ThreeUKSupport I will try when I get home as the signal with @giffgaff still not working after nearly a month , wish I’d have stayed with you now
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Griff
(@Tiffy_Chips) reported
@ThreeUKSupport Hi Kim. Yes I have a an email confirming the order. However, I have phoned that number three times already over the past 24hrs and got no where. Nobody seems to be able to cancel my order, or help.... What do I do? It's impossible 😕
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Kathryn Cheshir 💙
(@kathryn_cheshir) reported
@ThreeUKSupport She was also told she should be linking her phone account (iPhone) to her tablet (Samsung) which isn’t right. Samsung have been helpful, in the end if something is bought from your shop which doesn’t work, doesn’t 3 have responsibility to help?
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Kev
(@fluffiZilla) reported
@ThreeUK as an existing customer, what offers do you offer me? I'm due an upgrade currently... Your offering £100 vouchers to new customers? Anything for the existing ones?
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Warren Taylor
(@WarrenT88801465) reported
They run out will be happy to switch them all over. You must also supply great customer service which my current network @ThreeUK seem totally unhappy to supply. Just get in touch with the info please.
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Kathryn Cheshir 💙
(@kathryn_cheshir) reported
@ThreeUKSupport That’s fine but there’s no need to be rude and upset people who just need a hand
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Gre
(@__NowWhat) reported
@ThreeUKSupport @ThreeUK why is it that when customers are transferred to a monthly tariff after completing their contract period, do they suddenly start experiencing 'connection issues'? #broadband #4g #5g
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Liz Row
(@BearRowls) reported
A massive SLOW CLAP to @ThreeUK who have deleted my account!! I have no signal and am not contactable by phone - bit of a massive ******* issue given I’m a carer to my mum and NEED a phone.