Is 3 (Three) having an outage in London, England?

@ThreeUKSupport @RumSMiles I agree, the app offers are now dreadful, especially the horrible gambling ones which no-one wants. It's become a pointless app.

@ThreeUK I have 4G roaming switched on. As a @ThreeIreland customer in London why can I not receive or make any messages on social media. #WifiOnly

Have to say hats off to @EE worked remotely today. Mostly remote sessions in weird places today. Tethered to the iPad Pro on the way home to watch films. No issue at all. @ThreeUK on the second line couldn’t even sync email for most of it.

@ThreeUK Well I have to say your service has started to deteriorate to such a degree that it’s time to start looking to another provider. Even in central London 4G speeds are glacial. Roll on contract renewal time.

Why is @ThreeUK network so terrible.

No @ThreeUK, I do not want to upgrade my contract for £4 more per month than you're offering to a new customer by using me as salesman. Then you insult me by thanking me for my loyalty Bye bye. #norewardforloyalty

@ThreeUKSupport Yeah, but one out of the three choices is something anyone can get without Wuntu. It's not a Wuntu deal and is objectively the worst choice.

@ThreeUKSupport The spelling error - first tried to resolve it online, but there's no path for that. Was told after phoning support that I can email an ID and it will be resolved. Did so, waited some days for a response. Then learned that they needed additional info (not mentioned), sent today.

@ThreeUKSupport Unfortunately, it looks like the name issue remains unresolved. There was info needed which the phone support didn't mention, so I got an email response today asking for that, and then another automated response saying 'wait 5 more business days'. It's a pretty poor experience.

@ThreeUK My experience with your service so far: Still unresolved issues with connectivity while traveling in Munich. Misspelled name, still not corrected after a phone call and email to support. We're under a month into the contract.

@ThreeUKSupport Yes. To no avail until a mate downloaded the log file from the dongle and pulled the number yesterday. Now cancelled. Doesn’t help with credit file issue.

@ThreeUKSupport Phoned support. Got help with a separate issue (name misspelled when I registered via phone), then transferred. Details I gave the first support person weren't sent to next, & they weren't able to resolve. Did credit me for time without data. 🤞for my next trip I guess. 😕

@ThreeUKSupport That's incorrect. :) It seems like you didn't read the prior thread. I appreciate the support, but I've paid for services (and followed the instructions) - and they didn't work. Please let me know if the best path for resolution is to cancel my contract and find another provider.

@ThreeUKSupport Not good at all! 🤬 You better fix that cheeky! It’s better now though in other areas..

@ThreeUKSupport Hahaha sorry, but the coverage in Westfield London is so bad!!!!!! :(

@ThreeUKSupport Why would I let you know the outcomes once I get the money why don’t you do something about it instead of tweeting like you give a shit

@ThreeUKSupport I was told last week they will refund me and I will have money in 3 working days. I called today and they said they will raise a investigation to call back in 48 hours and then I will find out when my refund will be processed! I also have 2 contracts still with you guys! #poor

Stay away from @ThreeUK worst network and customer service! Cancelled my contract with no termination fee but they still charged me and now taking weeks just to refund because it’s going through investigation! #stayaway worth the extra money to use @EE

@Rockwell7 @Glos7er @HuaweiMobileUK @ThreeUK Glue gate issues

@ThreeUKSupport @jtahoyle When automating your support goes wrong.

@DerrenLitten @ThreeUK @ThreeUKSupport They are beyond awful! Me, along with a few friends, jumped to EE and they are amazing! And you can use your allowances abroad too

Beginning @ThreeUK why is my 4G always so rubbish! Doesn't matter where I go, either at home or the middle of London and my date and signal are still awful! Fed up now 😡😡😡

@ThreeUKSupport Long running dongle contract. Don’t know postcode on which it’s registered, flat out refusal from call centre to process without postcode, therefore unable to cancel contract. Only option to cancel DD. Debt collection letters sent. <— this is not nice

How do you get your puk code without waiting 30 minutes on hold then when customer service realise they can’t persuade you to stay put the phone down on you #shocking service @ThreeUKSupport @ThreeUK

@ThreeUK had a text saying my service would be shut off if i don’t pay my bill but I’ve been trying for days and it doesn’t work!! I can’t make the payment online, it always crashes!

@ThreeUKSupport I but South Ealing station and Acton Town. Always a problem. Not just an incident. Latest phone used.

@ThreeUK You upgraded my account from £9 from £69 WITHOUT me requesting or agreeing with it. Apparently over the phone, however customer service won’t provide proof. This is a SCAM. we changed from O2 last year for the very same reason. Changing again.

@Swim1965 @EE @O2 @ThreeUK Yeah the BT involvement with EE is a bit weird and twisted. They tried buying a couple of years back, but was refused. EE for me has always had the speed I want, no other network touches them speed wise, not ones I have used anyway.

It works fine until @ThreeUK has an outage or a network issue, then it just looks smug and embarrassing.

Had to lend a restaurant some of my @ThreeUK personal hotspot so I could pay my bill. They were on @O2 and suffering from the massive international outage. Thanks @ThreeUK !

people on #02network moaning about it being down try being on @ThreeUK just go to certain parts of London no signal no internet nothing

@chrishorn1978 @ThreeUK Their call centres are awful though

@ThreeUKSupport iPad Pro was delivered to neighbour by DPD not at my request, when I tried to return they still tried to hold me to 14 day return even though I was only one day over, no response from Complaints, customer service rude and unhelpful

@ThreeUK how can I raise a complaint - iPad delivered to neighbour but I am still being held to 14 day return. Customer service rude and unhelpful, Complaints team unavailable

@yamesh @VodafoneUK To be fair, I'm with @ThreeUK . To be able to connect to the 4g network you pay for is a rare and wondrous thing. Vodafone deserve some credit even if their network can best be described as "working"

Well done @ThreeUK for showing total contempt for customers by charging considerably more for upgrades than same deal as 'customer exclusive' new contract. If you want brand ambassadors give something in return. Looks like @ThreeUK have lost another 3 customers.

@ThreeUKSupport seem to be having network trouble in Ángel station area. Extremely slow speeds despite good signal strength

@ThreeUKSupport still getting really poor speeds in Cambridge station and Shelford station. 😔

@ThreeUK been on phone 1 hour. I reduced my mobile tarrif and you’re still taking my money. Indian call centre can’t help.

@gerryn19 @EE @ThreeUK I’m not paying. They lied to tried to get me to pay. It’s a very over priced network. Just waiting for my contract to finish.

Please stop this malarky of these customer care text book words. I suppose, now I know better how @ThreeUK treats its customers. The only good thing about this whole episode is that now I will move away from such a service provider.

I have tried it already, it's not good @ThreeUK . @UKConsumerRight and @OmbudServices are the two organisations, I hope, will be able to help me.

It's absolutely lie that you care. Chatting with the customer care executive @ThreeUK is sheer waste of time and getting insulted time and again. I have already asked for the PAC code and I hope @UKConsumerRight will be able to help and raises awareness for other customers

@ThreeUK is saying if I can't afford I must call them and they can look into it. They don't realise that they have looted me for 23 months without any pain or concern. Now they are making me feel more humiliated. @UKConsumerRight please help.

Hey @markedmonds1, you're right the @ThreeUK signal at Stratford is shocking!

@ThreeUKSupport just spent an incredibly frustrating 20 minutes talking with a member of your customer service team where he refused a number of times to reduce my contract. It seems as if the customer service team is being directed to be evasive for these requests...

@ThreeUKSupport Oh, I thought you might mean case! Yeah, I do have one on it actually. I'll try the sim thing first though - I got a spare when the phone came so I'll switch them around tonight. Thank you very much for your help - much appreciated 😊

@ThreeUKSupport It’s just very on and off 😔 Texts and calls are great but mobile data just stops working; very temperamental. It never used to happen on my 6, so I assumed it was a problem with my X.

Not sure if I should cancel my @ThreeUK because the network is temperamental . Sometimes I have no network in a location I already have used the phone.

@ThreeUK no help from any of the 3 team on the phone.. just pass you onto the next person.. paying for a service that does not work!

@ThreeUK hi guys! After an awful experience with a different company not providing a proper service for disabled customers, my dad and uncle then visited you guys - where there was a staff member who did sign language! Couldn't have made my uncle feel any more welcome xx

@ThreeUK I am actually done with how bad my “unlimited 4G” is.

@albiondumsday @EE @ThreeUK I've been with @EE / T-mobile for 18 years. Been tempted to move to more attractive packages, but tend to remain loyal. Have had no problems thus far. Just been off WiFi for the last 3 months. Am burning through 40GB each month.

@ThreeUKSupport It keeps telling me there’s a technical issue when I go to cap it

Wuntu offers are awful. #Wuntu @ThreeUK

@ThreeUKSupport There's nothing to unlock you are the ones who provided and installed branded firmware on the phone with your crappy three apps you are the ones who are supposed to push out updated not them manufacturer can't help me here as you are the ones who are pushing updates out

@ThreeUK just had, quite possibly the WORST customer service experience with your "LIVE" Chat... which took almost 60 minutes and basically fobbed me off. JOKE. #askingforapaccodetomorrow

@ThreeUK so i have to pay £155 to terminate the contract because your representative lied to me when he sold the contract. 👎👎#liars #theives

@ThreeUKSupport I've rang and the man keeps saying it's me that took it out and I never. They're so unhelpful and say it's gone to Lowell now so they can't help me. And he lied saying the contract was at my address but then couldn't find my address connected to any contract. Can't cope!

@ThreeUKSupport Yes spoken to Xiaomi support and they stated three installed their own version of the MIUI ROM, so only three can provide updates. So please ask when updates will be released as I don’t want to expose my personal data because a security patch wasn’t installed. #securitymatters