3 (Three) Outage Report in Kensington, Greater London, England
Some problems detected
Users are reporting problems related to: internet, phone and total blackout.
The latest reports from users having issues in Kensington come from postal codes W8 and SW3.
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 10: Problems at 3 (Three)
3 (Three) is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (54%)
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Phone (18%)
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Total Blackout (17%)
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Wi-fi (8%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Kensington, Greater London, England
The most recent 3 (Three) outage reports came from the following cities: Hackney, Southwark, London, Newham, Hayes, Kensington, City of Westminster, Hounslow, Waltham Forest, Poplar, City of London, Islington, Tower Hamlets, Croydon and Merton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hackney |
Internet | |
| Southwark |
Wi-fi | |
| London |
Internet | |
| Newham |
Internet | |
| Southwark |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Andy Saw
(@andysaw) reported
from
Kingston upon Thames, England
@virginmedia how many months are we supposed to accept an unreliable substandard service in KT2 and how much compensation will we get? Using a @ThreeUK 5G router as backup, it’s not 1GB but at least it is consistent!
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Kelly 💙
(@JustKellyC) reported
from
Islington, England
@ThreeUK how on earth can my internet keep going down, and I get no support whatsoever?! What is going on?!!
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Thames Ranger777
(@Ranger777Thames) reported
from
Camberwell, England
@jackocfc @ThreeUK I’ve been with them for years. 2006 I think 🤔 crap signal and customer service is terrible
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Pikejump
(@massimauri) reported
from
Merton, England
@ThreeUK morning is the service down at sw193Ax?
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Kelly 💙
(@JustKellyC) reported
from
Islington, England
@ThreeUKSupport internet has gone down everyday this week, was assured yesterday this would be sorted, now has gone again, what is going on?!
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Thames Ranger777
(@Ranger777Thames) reported
from
Camberwell, England
@ThreeUKSupport Three are utter ****!
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Steve Karmeinsky
(@stevekennedyuk) reported
from
Camden Town, England
@ThreeUKSupport Why I signed a new contract and got a 5G phone is now looking a non-optimal decision@- Perfomance has been terrible
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Charlie ⭐️⭐️
(@Chaz_CFC) reported
from
Camberwell, England
@ThreeUKSupport I ordered a 5g internet hub a few days ago and have been encountering drop outs and low speeds since setting it up. I can see others in London encountering the same issues - when will these be resolved?
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Tall Steve TV
(@TallSteveTV1) reported
from
Hackney, England
@ThreeUK hey 3 can you sort out your 3G/4g data capacity/bandwidth around Stratford (London). Never have any luck whilst waiting for a train there, and I do it quite a lot. If you could pass on my feedback, thanks
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Andy R Hessey
(@arhessey) reported
from
Brentford, England
@ThreeUK it’s only the second day of August and already we have a winner for the “Worst Customer Service Call” and “Agent who totally missed the point”. Can’t recall the last time I had such a bad experience!
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Brent A. Martin
(@zeitgeistlondon) reported
from
Islington, England
@ThreeUKSupport @shahriarsabet We've been having same 5G broadband problems in north London for the last week. What's going on Three? This is obviously a major issue on your hands. Does @Ofcom need informing?
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- becky💕
(@BeckyJaaynee97x) reported
from
Eltham, England
@ThreeUKSupport I’ve had the contract a year, and ideally didn’t want to cancel it, I never got the option to change the ownership, but still not what I want!
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Ellie
(@EllieMB1) reported
from
Wandsworth, England
@ThreeUK is there an outage as suddenly phone has stopped working
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Alex Dixon
(@alxdxn) reported
from
Camberwell, England
@ThreeUKSupport @cycleoptic Was working okay last night and this morning, but has gone down again in the last 10 minutes. Rebooted router.. still an issue. Can the technicians do whatever they've done before, again please?
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Lorenzo Battilocchi
(@X3roHero) reported
from
Poplar, England
@ThreeUKSupport @ThreeUK 5G coverage very poor around Provost Estate (N1 London). Please can you look into it? Mobile broadband is very slow and sometimes doesn't connect to the 5G network. This is coverage issue, not recent fault so if possible get the 5G coverage booster here!
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Tall Steve TV
(@TallSteveTV1) reported
from
Stratford, England
@ThreeUKSupport Hey @ThreeUKSupport , can you acknowledge there is a 3G/4g capacity issue at Stratford? Says I have 4g but simply doesn’t work, yet fine away from Stratford. Fortunately @virginmedia tfl WiFi saves a 1hr wait this afternoon.
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Brent A. Martin
(@zeitgeistlondon) reported
from
Hammersmith, England
@ThreeUKSupport No I'd like to cancel my contract as the service is unusable. You can either fix it, or release me from the contract. Which will it be?
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🙈🍹Beatrice Formenton🇮🇹🇬🇧
(@beatriceforme) reported
from
London, England
Let’s talk about how **** @ThreeUK is in central London pls😤😤😤
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jackson
(@jackson21348376) reported
from
Bromley, England
@ThreeUK I recently switched to three after mind blowing offers from customer care executive. Internet connection on and off for almost one week and not even getting 3G speed from 5G hub. Will wait for 2 more days, if it is same i will think of disconnection.
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Brent A. Martin
(@zeitgeistlondon) reported
from
Paddington, England
@PositiveLad @ThreeUKSupport I think @Ofcom needs to look at Three on this point. Three know there is a problem yet they continue to sell it. I'll look into drafting something.
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Kelby Harmes
(@kelbyharmes) reported
@ThreeUKSupport @ThreeUKSupport @ThreeUK any update on home 5G broadband outage? Have reset and restarted router and still not working consistently. This is day 5 now …
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maisha
(@maishamss) reported
@ThreeUKSupport when will the broadband issue be fixed?? it's been 4 days. how long until a fix is found?
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Cherrie Dawnstar Art & online gaming.
(@CherrieDawnstar) reported
@ThreeUK net down on and off last few days WC1N1AQ area. Yes, have tried restarting it, and the pin restarting and waiting five minutes and both hubs still playing up last few days. Was OK earlier, down again?
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Steve Adcock
(@SteveAdcock20) reported
@ThreeUKSupport @yh04162788 Yes you are! 4 days and counting. Why is there no information on your website which denies any issues?
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The Massage Lab
(@themassagelab) reported
@ThreeUKSupport No WiFi for 2 days (evening & night) in London. Surprisingly happening at the same time as offering an early contract renewal and upgrade(!) Not receiving a customer service text or email or SM message to forewarn customers is poor practice. Shame.
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Jon Evans
(@jonprevans) reported
@ThreeUKSupport @MarkDavidParry Hi Three, do you, perhaps, think it would save you a lot of time to post the status of your network on your main webpage? Might save a lot of people time trying to fix it while you deal with it.
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Jack Rowand
(@rowandjack) reported
@ThreeUK Hi. I am 1 week into a 5G home broadband contract. It has been basically unusable for the last 3 days. Can I get an explanation of what the problem is with the network please? Or I'll have to cancel in the cooling off period.
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Fr3nchy_jay
(@Fr3nchyJay) reported
@ThreeUKSupport can you please sort out the internet! My 5G Hub has been down for hours and its been on/off for past week! I work from home and need stable internet! - customer service opening times are ridiculous too!
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Robert Clough
(@RobertClough_) reported
@ThreeUK your app is down already. Maintenance work scheduled for tomorrow not today. Sort it out
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Matt Lynch
(@mjlynch) reported
@ThreeUKSupport hi, still problems with your 5G home broadband. This is day 5 now without proper service with no end in sight!!!!