3 (Three) Outage in Kensington, Greater London, England

@ThreeUK I'm getting really frustrated with your online support which your automated telephone message says I must use, now just experienced very unhelpful adviser #badcustomerservice #unhelpful #three

@ThreeUK I was wrongly advised by your online chat service yesterday, I now can't see how to get back to that service and you're not accepting calls atm, please help.

It’s a bit rubbish the @ThreeUK Home Signal is only 3G so to use it have to turn phone to 3G only so it won’t won’t roam on to 4G macro cell. Guess useful if local network outage

@ThreeUKSupport Done — by the way your Three Chat service said that the Network Checker is for mobile only, and doesn’t include Three Home Broadband.

@ThreeUKSupport That you’ll get back to me and you never do. I’ve received another letter saying I owe you money for a service I don’t have. I have two phone contracts with you as well. I’ve been complaining about the signal for months and been ignored as have loads of

@ThreeUK @ThreeUKSupport Still not getting back to me about my Huawei E5573bs which I couldn’t collect due to lockdown but still manage to send threatening emails for non payment for a service I don’t even have. Joke company.

@ThreeUKSupport I have a mobile data sim for my son that expires on 4th June . I have tried to cancel it but I am told I need to give 30days notice . Why was the letter not sent out 30days before the end of my contract . 😔

@ThreeUK need to speak to someone about our 5g hub working intermittently but I can’t find any way via any of your sites or apps. Please help.

@ThreeUKSupport My other utilities have manage to help successfully just you three! you are asking me to spend even more time trying to sort something you could easily arrange as part of the money I pay! I have other obligations than to spend my time checking in on three.

Couldn’t agree more! @ThreeUK seem to play tricks to bend the rules & get away with it all. Constant bad signal, lack of customer service & communication, lying about reductions! I’ll be leaving at the end of my contract @ThreeUKSupport

I think @joelycett should get onto the abysmal customer service from @ThreeUK only way to communicate with them is through they’re online chat, which either have no operators or cut you off. I’ve seen on Twitter Someone has asked for a compalint email address and @ThreeUKSupport

@ThreeUK I will be contacting the ombudsman about the disgraceful lack of customer service! I can’t cancel my contract because you can solve and refund the over payments you have taken from my bank account

@ThreeUKSupport Anyway I’ve closed down my account with @ThreeUK now and I regret the day I even considered joining them!

@ThreeUKSupport Further more the ability to make contact with you has been a joke! But when you want to make contact with me demanding money, there’s no stopping you! I can’t even check my outstanding account balance through your phone number never mind speak to someone!

@ThreeUKSupport I would bet my life on it that you can’t help! This has been ongoing for over 2 months! There was a ridiculous charge on my iPad sim only data. I know for a fact that it was wrong but your people are insisting it was correct! I have to pay!

I’m still lost for words at how pathetic @ThreeUK @ThreeUKSupport are! Not only do they over charge you and refuse to admit error, their customer service in just nonexistent! #three #mobilephone #phonecompanies

@ThreeUK I am very unhappy with the three network the coverage/signal in E17 8SN is so bad on both 3&4G the hope for 5G is year’s away for faster data

@ThreeUK I think this is absolutely disgusting customer service, not only have you not gone through with your resolution to my complaint, you’ve cut me off in dealing with it ..... oh the poor signal coverage is still a huge daily problem

@ThreeUK you’re taking the biscuit now with my signal. You said months ago it would be sorted. I’ve now been stuck in the one area with the worst service I’ve ever had! Really bad form.

Dear @ThreeUK I complained about the poor signal coverage and was given one month free and then a £5 a month reduction for the remaining months of my contract. However my bill came out today and there has been no such reduction. Please can someone rectify this.

@tonytwelvetoes @ThreeUKSupport Ring this number after issues on live chat I was given this number when I got through. 0800 033 8013

@Elle_Byn @ThreeUK Customer service at this place is shocking!!!

@ThreeUKSupport I have an online meeting to join on Monday at 12.and I better have signal

I returned to Twitter after several years away just to let @threeUK know that their customer service and technical support is horrendous.

@ThreeUKSupport please someone help me three is the worst company!! My phone has been cut off for three day’s. I’ve not been able to make any calls, chat services if off constantly having technical issues and no customer telephone service. WHAT THE HELL IS THIS

@ThreeUKSupport Got new SIM - eventually. Dongle still not working unable to get through on phone or chat. Heading for 3 months without Dongle working. Please send a new one as promised. Mohd - We will check after this and if you still face the issues then we will replace the dongle as well.

@ThreeUKSupport Yes looks like your ‘geeks at work’ is also working from home or rather not at all. After 10yrs this is the reward to be a customer

@ThreeUKSupport I have no other option, you really need new systems as they have been down since Wednesday. Its really not acceptable.

@ThreeUKSupport I already did that to an online agent and the coverage checker, it said no issues. My signal has been brilliant, until 2 weeks ago when work was carried out nearby since then its been awful.

@ThreeUKSupport 333 advising to use app, app down, 444 won't allow me option 1 to top up. This after 3 months unlimited credit, now expired, in apology for not providing the service I joined for (5g, Cardiff). Result: I can't use my phone. Need to make urgent call. Please advise