3 (Three) Outage in Beckenham, Greater London, England

@ThreeUKSupport trying to use the chat feature on the app it’s not working

@ThreeUKSupport London has always been busy but I've only had issues in the last 6 months. And the signal does not improve when I move around different areas in London either

@ThreeUKSupport No. My signal is shit in central london and I can't even load YouTube videos or google maps on 4g

@ThreeUKSupport No I didn’t. I’ve been to the store multiple times but am always told the manager is the only one that can cancel my account, but he hasn’t been working. Ridiculous service.

Cannot make calls or get a signal yet again from @ThreeUK. If I had £1 every time this happens I swear I could retire now. King William St, London #NoSignalHere #NoServiceHere

@ThreeUK you cant even properly provided 3G and you are raving about 5G......get your head back to this planet earth and improve your shitty service.

@ThreeUKSupport But I have been suffering from the same issues at the exact same places for YEARS!! I would have expected to see some improvement, instead I just get the same excuses.

@ThreeUKSupport Good excuse but blatantly a lie. Since everyone I know on three is having the same issue it’s obviously a network issue (as I’m sure you are aware)

@threeuksupport just got home WiFi yesterday and network is slow so it’s unusable. Customer services continued it’s a technical issue in my neigborhood, but I’m being sent in circles to cancel the account. Please help.

My internet is so slow I’ll have to remember to download stuff on Wi-fi for my commute to work again 🤯 #throwingitbackto2015 #internetproblems #iphone @ThreeUK @ThreeUKSupport

@ThreeUK has to have the worst service in the world 🤬

@ThreeUKSupport hi my phone won’t connect to a signal I’m in kings cross London is there a problem tried restarting it still nothing

@MrChrisPassey @scotthayesss @EE BOYS!!!! I’m on @ThreeUK sim only £15 a month #wtf

@Mark_Rozay @ThreeUKSupport I left for this reason. Join EE you won’t have any issue

@ThreeUK over 12 minutes to get to an option to speak to someone and then told to hold for at least 15 minutes.. because you are busy... help!

@O2 Your service just like, breaks all the days of the week. And let’s not forget the famous o2 outage of 2018. But at least your branding is good, except @ThreeUK might beat that too...

@DanOnkar @ThreeUK Their 3G / 4G is the worst.

@ThreeUKSupport The CR2 postcode covers quite a large area. Where I am, the coverage map says 4G is available when in fact it is not and never has been. Your map is misleading at best.

@charlotter00se @VodafoneUK @ThreeUK You should try o2. I’ve never had a single problem on my contract. And you get the o2 priority with some really good deals, and early release tickets for concerns, sports etc. I’ve never had a single extra charge. And their customer service is really good too.

@thatfreyr @ThreeUK The worse company ever. I had a business trip, went into the store to see if my tariff covered international calling data etc and I was reassured that it was all good. Next thing I know I have a £400 bill! It took months to get this resolved. Terrible company @ThreeUK

@ThreeUK my contract ends next month, haven't been able to get a signal for ages. Your excuses was that the network has to many users. EE have promised me and shown me a strong signal. Goodbye

@ThreeUK no signal at Sevenoaks station #NoServiceHere

Yet again no @ThreeUK signal on London Bridge. Neither 3G or 4G work at all #NoServiceHere #NoSignalHere this is almost a daily occurrence

@Evertonzck @ThreeUK @Apple @EE @TheO2 @VodafoneUK Damn! Can’t believe they don’t even have any in stock anywhere... such a mess 😭

@Evertonzck @ThreeUK @Apple @EE @TheO2 @VodafoneUK Waited 2 hours to speak to customer relations at Three. Finally someone explained to me that it’s basically because Apple hasn’t delivered the phones to anyone and they’re waiting for a new batch...

@glamnailgirl @Three_Is_Broken @ThreeUK @ThreeUKSupport I was only three months in to my two contracts. I logged the complaint and then gave them a month to sort it and demanded that if it wasn’t sorted by that date that I could leave and then I did.

@ThreeUK The customer service representative of yours mentioned I will not be put on music after 25 minutes wait but no, am on music yet again.. #ThreeUK

@ThreeUK Miserable customer service on #ThreeUK!

@ThreeUK Getting through to customer service is a nightmare. It says the wait time is over 15 minutes now and so was the case with over the weekend.. Help!!!!

@ThreeUK what’s going with your Sunday service... still waiting to speak to an advisor! This is so frustrating!!!

@timmay2 @ThreeUK Second that, at least that way your customers can keep track of the improvements taking place. Pretty fed up of waiting and waiting for the network to improve

@iKevinWebb @ivanoverton @ThreeUK Don’t sign up with three. I just escaped from my home 4g contract with them. Utterly awful service and non existent data speeds.

@adam_d3stroy3r @IsayIsayIsay1 @ThreeUK Lol tbh that excuse will actually be valid now, Three are rolling out L-band spectrum on 4G. Only more recent high end phones support it. Last years iPhone and the iPhone 11. So many like myself using older iPhones won’t likely see any benefit.

@ThreeUK have the worst service imaginable, my ex truly hated me for him to convince me to join this network 🙄

@ThreeUKSupport My bills... I have been trying to resolve it for 2 weeks now, writting on twitter, going to the shop etc. I want a refund of the data outside my subscription because i never been warned that I was outside and want to cancel my data boost

@ThreeUK I can’t even get your live chat to work your signal is so bad! This is the last straw. I want to leave now.

@ThreeUKSupport You didnt understand my complains. 1) you have bad equipment that cant scan every type of documents. 2) your offices dont have access to edit user info. Thats why your offices are useless. You should fix this.

@justifyles @richandprecious @Three_Is_Broken @ThreeUK Well then that comes down to choice doesn’t it. Just saying nobody has to stay in a broken contract if they don’t want to. I’d suggest speaking to EE. They have a new u limited contract and you can just pop their sim in a 4g router.

@Three_Is_Broken @ThreeUK at this point I do believe this a proper joke. A comic movie about a proper fraud. I really had enough... they said they would have sent me a new sim. It happened two weeks ago. maybe they are delivering it at the same speed of their network

Listen I’m ready to leave this nonsense network! @ThreeUK @ThreeUKSupport

@ThreeUKSupport no service since yesterday

@ThreeUKSupport no service whatsoever since yesterday on 3 different phones. No message or warning on web yesterday, but now says outage. Just ridiculous, I’ll be leaving very soon.

@ThreeUKSupport Customer service is 👎🏻 Needs to be on point & your business department is the worst I’ve delt with.

I just can't wait to leave @ThreeUK! What a terrible service.

@Three_Is_Broken @ThreeUKSupport Yes. Their marketing contradicts what their support team says. I’m stuck though as there is no other provider where I live and fixed broadband isn’t possible even though it’s central London (heritage area so no digging)

Are there data issues in NW3 @ThreeUK - seem to be

@Three_Is_Broken @ThreeUKSupport The agent couldn’t understand the difference between speed and volume. He argued that because last month I used 180gb I was obviously enjoying the service I was paying for. I was shocked and disgusted as he had the notes from past 3 months of hell and was supposedly a “manager”

@ThreeUKSupport @ThreeUK you promised me support and today you have failed massively. I can’t speak to anyone via chat or on the phone that can see my active complaint - I need to speak to someone in the UK but it’s impossible.

@ThreeUKSupport I went to portugal but never receive a message that I will be outside my fata plan or whatever... so i don t understand! Can we fo something for it ... best

@ThreeUK disgusting customer service from #threemobile I have spent too many hours just trying to get through to someone to cancel my data sim being thrown from one incompetent person to another and now in store having just the same experience over the phone!! Shameful service.

@ThreeUKSupport I'll pass thanks and look at my options of leaving as I've already supplied my postcode just recently to your account and been told of works in my area. Truth be told I've had too many 4G issues lately and my area was just one of many spots where I've had poor reception.

@ThreeUKSupport Almost another 2 months on and the mast issue has still not been fixed 😞 That’s since May I’ve been complaining, time for a different network I think.

@ThreeUKSupport @vJohnnyF It’s TW2 6BT and it’s a iPhone 6s. I’ve been to Europe numerous times this year, never had this problem. The error message was always ‘you are not subscribed to a mobile data service’

@ThreeUKSupport to. Nothing has changed. Says I need to call 333 to amend this but I literally can't make any calls so can't even do this. Please fix asap, I hope I haven't missed any serious messages!

@ThreeUKSupport Three definitely have a script that puts the fix at always 5 days ahead. When you have to watch a thing for coming up to a month you notice these things ... I fully expect it to be getting fixed by October 22nd Tomorrow

@ThreeUKSupport We've noticed an issue with the service in your area, but we're working on getting it fixed by 21 October 2019. !!!

@ThreeUK You. Have. The. Shittest. Network. And. Customer Service. In. The. World. 👏🏽. 👏🏽. 👏🏽.

@ThreeUK letting a lot of us down with the poor network..I've had enough

@ThreeUKSupport I am in the process of making a complaint and will be asking for a deadlock letter unless it's resolved within 8 weeks. This is the worst experience I've ever had with any provider.

@ThreeUKSupport Can someone please get back to me - I need to order a replacement SIM.. some help would be grateful