3 (Three) Outage in Eltham, Greater London, England

@samgwentucker @ThreeUK They won’t have to work hard to improve the terrible deal I’m on at the moment.

Incredible. I’ve been a customer of @ThreeUK for nearly a decade and they have given me absolutely no reason to remain with this overpriced, poor service network. No incentives or customer loyalty.

Voda is red, O2 is blue, I moved to @EE Because the service from @ThreeUK was Poo!

@ThreeUKSupport I found out the reason , for some reason you deactivated my sim card before I received the new one which was being sent to fix my network issues. It meant no one at work could reach me all day and I could not make any call.

I’ve just spent 2 weeks in the USA using the @ThreeUK GoRoam and had perfect signal and fast 4G the entire time. I come back the the U.K. and revert back to the awful slow ‘4G’. Sort it out @ThreeUKSupport - you used the be great. Service in my own country is crap nowadays!

@ThreeUK @SamsungUK Advertising 5g phones when your already late 5g network is nowhere to be seen yet 🤔

@efjaebe @ThreeUK EE customers have issues too. All networks have problems in dense areas where a lot of users are demanding higher levels of data than ever before.

@Jason_JRF @tomhfh @ThreeUK Ah yes, the network with the worst satisfaction of the main players

I thought network coverage in London would be first class but really struggling inside most buildings. Is there an issue @ThreeUKSupport

@ThreeUKSupport hi - I recently signed up for a new tariff but received info through post saying I was on a different, higher tariff. I have twice contacted support and they have twice confirmed that the original rate would be honoured but my account still says higher tariff...

@ThreeUKSupport very slow Internet and broadband is not working #poorservice

Dear @ThreeUK please sort your shit out !! No Mobile Data again #three #nomobiledata

Near West Croydon and the internet sucks @ThreeUK. @YouTube videos are suffering to load!!! 😠😠

@ThreeUK useless network, i am bloody trapped . I took a contract and literally paying for nothing. They got not network inside any property, and customer service is a joke. Ffs

@ICimmi @ThreeUKSupport Signals become really poor in Wimbledon since new year too

@ThreeUKSupport hi there. I cannot use any data on my phone when I am located at work in EC4M 7AW despite phone saying I have a reasonably good 4G signal. Seems to be fine elsewhere in London though.

@ThreeUK you are literally the most incompetent mobile network. I returned a home signal box to you on Dec 18th, have provided proof of this TWICE by email and you have still sent me a bill for £75. This is the second time your Norwich centre have lost a returned signal box

@ThreeUK your network has been such a piece of fkn shit this past month +... be better

@ThreeUK Well im still waiting an update on my official complaint

@hollieenelsonn @BenThapa82 @ThreeUK Appreciate this doesn’t solve the problem, but I’ve turned mine onto 3G only a few days ago and it works fine for most things.

@ThreeUKSupport hello! I have had problems removing the parental control from my account for months, I have an UK credit card, which should prove that i am already over 18 more than enough, but it gets declined all the time:/

@ThreeUKSupport @ThreeUK 2/2 I understand that people steal - but seriously - set up an area in your store where customers can hold the phone they’re about to purchase. IT’S A PHONE. You hold it to use it!!!! Not a happy customer.

@ThreeUKSupport Thank u for your reply Jen. It is not my phone... it is my relish. Have tried changing all the positions of my router and nothing. Have been calling you guys but it was said to me that I have a bad signal and apparently the signal in the area is indeed bad. :/

@ThreeUK I hate you guys so much. So damn much

@ThreeUKSupport Hi Jen. Yes... and in my house we could never get more than 4m/s. Very frustrating

@7fivefive @ThreeUKSupport Not quote that bad…

@ThreeUKSupport Strange how the call drops and your request can’t be completed just when compensation it being agreed. Sort your bloody network out! It’s a disgrace! I won’t be giving you another penny.

Nice one... @ThreeUK is this yet another customer throwing himself overboard!

@ThreeUK shocking signal today

If @ThreeUK @ThreeUKSupport don’t sort this issue out today, wallahi I’ll pay what’s left on contract and leave. Kmt.

I’m calling my mum and three network is saying call failed even though she’s in this very house @ThreeUK fix this because it’s so annoying happens everyday

Not sure whether it's just @ThreeUK or whether it's the whole UK mobile network, but when I'm on a train into London and my signal keeps dropping out it feels a bit... pathetic.

@ThreeUK Bit shit when someone in one of your stores made me extend my contract because "5g was coming in December" and even roped me in to a 5g phone. Could be loving life with EE now 😭

@ThreeUKSupport Can you answer my question directly please. I wish to make a complaint and want to know how. I'm sick of repeating myself.

@ThreeUK are literally the best network provider! I ran up a huge bill calling the USA not realising it wasn't part of my allowance and they have refunded me the full amount for being a loyal customer. I highly recommend them! 🤩 #loyaly #three #bestnetwork #wouldneverleave

@Relish @ThreeUKSupport @ThreeUK Predicting advice of: Call customer service Reset your modem Take out the sim and clean it in your modem #overit #excuses #3mobile

Hi @ThreeUK I am continuing to receive bills for a mobile contract I cancelled 10 months ago. Can someone contact me urgently to rectify this. I am no longer a customer and would appreciate clearing this up.

@ThreeUKSupport hi there. Wanted to check My3 account but forgot password, try to reset but it says my mobile number not found. I’m definitely on your network. Help!

@ThreeUKSupport 2/3 max at any time, it's more the promise of 5g and it not being available that's the issue now

@ThreeUKSupport Your connection is shit, your customer service is shit and your pricing is shit. If there’s any way to transfer my contract to EE tell me, I beg. Constantly having to put my phone on airplane mode and back to get internet is tiring.

@ThreeUKSupport It’s turned on, the sim in inside but the WiFi is incredibly slow. WhatsApp/Netflix/YouTube/basic google.. nothing works

@ThreeUK Your network now total garbage and never works. I’m off 🖕

@ThreeUKSupport And I mean it’s been like this pretty much all of 2019. When I asked about it, I was told just to use 3G (and that I didn’t pay for 4G, that was an added bonus so I should use 3G for the better service - not really the best customer service interaction)

@ThreeUKSupport Logged via online chat. Was originally offered a £5 compensation, which I rejected. Was passed onto second level technical support who have authorised effectively a month free on both my accounts. Had a missed call 24th Dec but nothing since

@ThreeUK @ThreeUKSupport I don’t have service in E17 and it’s been like this for an hour.

@EE been a loyal customer for many years with multiple lines.... time for an upgrade think its time to move to @ThreeUK! As @ThreeUK are offering me a better deal for £17 cheaper. Your customer service agent response was "Okay, Cool!" #poorservice #

@ThreeUKSupport The signal for 3G-only isn’t that great either. I can make calls just fine, but data is a real problem. At home I wouldn’t be able to use my phone at all without WiFi calling enabled.

@ThreeUKSupport This was already done when I logged a formal complaint with your complaints team yesterday. Awaiting a “priority” call back from the technical team hopefully later on today

Get back to London and my phone signal is worse than being in Paris. @ThreeUK sort your shit out!

@ThreeUKSupport I can’t get signal to call them 😂

@ThreeUKSupport Yes had issue Sunday! Had to reboot router several times before it connected to the internet! BN14 9GA. No error lights on router but can see in the app that no internet connection

@ThreeUKSupport Hi Maxine. I've tried every "solution" you've offered and the reception is just lousy. I think this renders my contract null and void, so I can leave without penalty. @ThreeUK @Three_Is_Broken

@Three_Is_Broken @ThreeUK Have Huawei router it will only work on 3G & that is hit & miss all the keep say is know issues lol it’s been since oct last year lol it was never like this before

@ThreeUKSupport Been through all this so let’s put you to the test and see what you say this time, LA9 7DE, iPhone X, listed as a “problem” for months no fix date listed, over to you.

@ThreeUKSupport I did it on the phone, which is an achievement in itself. I complained and got a message to say it’s resolved but it’s far from resolved. The only way you can resolve this is for you to cancel this horror show contract free of charge

I thought Virgin were bad but @ThreeUK is just as bad. Signal is rubbish and had no mobile data for over 24 hours. Will not be renewing in July!

@ThreeUKSupport You’ve done all that. You’ve had me reset my phone, update the software and mess with network settings. You’ve done everything except accept responsibility. My works phone DL speed at home is 100mbps on Vodafone. My Three phone is 2mbps.

@ThreeUKSupport @ThreeUK I am so hate the customer service of Three Company! And if this issue is not well resolved, I will tell my friend not to use the products of Three company.

@Goonermu @Three_Is_Broken @ThreeUK Don't matter how good the offers are if the network is constantly broken 🤔

@ThreeUKSupport Complaint is raised and you guys are crediting me every month, but it’s the principle and not about the money - you shouldn’t be allowed to operate key infrastructure in this way and someone should hold @ThreeUK to account for delivering such a poor service in a capital city