3 (Three) Outage in Romford, Greater London, England

@ThreeUK what’s happening to the network/internet. I can make phone calls but that’s it. No internet. Turned phone on and off multiple times. #networkissues #networkfail #nointernet

@ThreeUKSupport It really is disappointing. Your service has been getting slowly slower and slower over the last 6 months.

@ThreeUK am seriously losing patience with appalling mobile signal. Yet again neither 4G or 3G working in London - by London Bridge. And do NOT blame the fact it is busy - that has been the case since before mobiles were invented. #NoServiceHere #NoSignalHere

@ThreeUKSupport I don’t want to hear that you’re sad: I want a solution. I want someone from @ThreeUK to put my new iPhone 11 in my hand today. It’s really very simple.

@ThreeUKSupport I did that. Except it takes 48 hours so I still can’t go and get this sorted. Customer service suggested I take a new contract, port my number across and cancel my old contract. If that’s the only way, the new contract won’t be with @ThreeUK.

Why @ThreeUK is my internet not working again think its time to switch service providers

@ThreeUKSupport It's mobile broadband and has a good password normally don't have a problem and the download speed is very slow have complained a number of times yet some how its run out

@ThreeUKSupport I've supposedly used my 100gb data allowance in just 3 days called to query it and told it was correct would like to add I was working 12 hours a day for 2 of them seems impossible not happy after supporting your network since 2003

@ThreeUKSupport Your service is London is somehow getting even worse. Any chance of being less useless. Obviously no need to put yourselves out

@ThreeUKSupport My sim isn’t even a year old. It’s definitely your network issue.

@ThreeUK and your customer service is shocking 😤

@ThreeUK need to sort out their network. It’s not just my area, it’s everywhere. This isn’t what I signed up for.

@jimsmallman @O2 I left them a few years ago because the customer service is god awful! @ThreeUK is the best bet for the amount we travel! Not the best in London but all over the world it’s great

@ThreeUKSupport Jacq, how about all the way along the river from Battersea Bridge to Blackfriars. Really really poor.

@ThreeUKSupport I experience slow speeds pretty much everywhere in London and beyond so there’s no point me giving you all the postcodes. I’m on an iPhone 11

@ThreeUKSupport That # routes me to a call center in India & I’m tired of that. I want this sorted, I’m a business account & my business cannot run without internet. I installed hub on Friday & it’s Tuesday and no one has gotten back to me without me pushing. I deserve better service than this.

@ThreeUKSupport Also, I was promised 5G was in my area but now it’s clear it was anything to make a sale. I’m a business customer with you for mobile, I can’t believe how badly this is being handled.

No proper customer service from @ThreeUK except being disconnected by operator on live chat. Data that doesn’t work for over few months does cause problems for everyone!!!

@ThreeUK Very disappointed! For a operator to ask for postcode or have you put sim on another phone. WTH! That doesn’t solve any problems. Telling a customer to restart phone and change aeroplane mode isn’t going to solve the problem ThreeUk Data that fails all the time!!

@ThreeUKSupport I’ve changed to this network and thought it was better but sadly, I am very disappointed with the data.

Why is my internet so appalling of late @ThreeUK i’m not a happy customer right now

@ThreeUK Very unhappy with data network. I’ve only switched to three in March 2019.

@CycleMummy @vintageshimano @PompeyCyclist @ThreeUK That's pretty appalling customer service and any decent service provider should write that off and not bill you for it. But if it was a service that you received they are technically allowed to charge you for it. If you didn't receive it then they are not

@vintageshimano @CycleMummy @PompeyCyclist @ThreeUK Sadly they can add missing charges to the period that the original invoice covered and either raise a credit note and rebill that period or issue an additional invoice for the missing charge.

@ThreeUKSupport No. The live chat complaints procedure was terrible and in the end we reached deadlock so it’s now to go to Ombudsman

@ThreeUKSupport Problem is that this comes on top of increasingly poor coverage over the past year. I keep having problems. Just called to complain and was offered paltry compensation sum so having to go to communications ombudsman.

@dergal @ThreeUK @ThreeUKSupport Yes! My signal just disappears completely sporadically

@threeuk I swear to **** if you stop me looking at adult material one more ******* time ima stop giving you flakey ***** money. Sort your shit out. Let me have a **** without having to go to WiFi.

@ThreeUKSupport I thought it was yesterday... basically I have the same problems since May. thanks again!

@ThreeUKSupport It was...yesterday. There was no network at all but I read you have had problems.

@ThreeUKSupport I’m disgusted with the level of service I am receiving from you lot, signed up with you for the best mobile data deals to begin with, for months now your mobile data coverage and responsiveness has been a joke. Now this today. Something needs to change.

Today's joint winners of the award for most reprehensibly shit customer service are @FT and @virginmedia. @ThreeUK lose out by a whisker.

You what’s mad is that @ThreeUK had me ducked up today and my manager uses the network but his phon network is ok. Like I tried to send him a text saying I’d be late today and didn’t get till an hour after I was in

I was 10 mins late for work today, now I know why - turns out I missed quite a lot due to my @ThreeUK data not working 😂

@ThreeUK service have been awful for good 3 years imagine going to areas like Barking, East Ham and Walthamstow and not having internet connection they’ve been saying they’re working on it for dam 3 years #threedown

@virginmedia I appreciate the excellent service This is what good customer service looks like @ThreeUK

@cadybonser @RebeccaZoe @ThreeUK Don’t tweet. All you do is embarrass yourself. Compensation for a few hours of no service. 🤣🤣🤣 Get over your privilege.

@TheHodge @ThreeUK Three. It's a known problem though

@Johngs08 @ThreeUK Yeah I saw that, should get an automatic refund for a period without service.

Having to use TFL wifi coz @ThreeUK is so shit

@DJSkrillzYBE @ThreeUKSupport @ThreeUK How can the whole network be down 🥴

@ThreeUK Service has been down completely in London for hours and you only just admit something is wrong. Not good enough.

@ThreeUKSupport mobile data is down in London. Great opportunity for them to flex their legendary customer service muscles and make people happy again.......

The Three mobile network is down. There's no word from them on Twitter and their status page is down 'for maintenance'. This is exactly how not to deal with an incident. #ThreeUK #threemobile

@ianbetteridge @ThreeUK Three has been down nationwide since midnight

Nah I’m leaving @ThreeUK man when my contract ends it’s bye bye, shittest network ever

Guys my @ThreeUKSupport @ThreeUK network went down around 23:30, restarted my phone then it came back after a few minutes. Maybe it was just me, try it and see what happens. #Three #ThreeUK #threenetwork

@ThreeUK why is my service not working 😡

@SSprites_ @ThreeUKSupport I was mid game and it disconnected me, thought my box was broken somehow. Glad it’s not just me

@ThreeUKSupport I had 0 network at work yesterday. Streatham to be precise and here in Orpington same thing.

@ThreeUK is actually the worst network in the UK 🙃

@ThreeUK struggling with signal repeatedly. Unable to use data on my mobile despite having 4G. Have tried to contact customer service and using the chat - customer service rep didn’t call back, no help in store and chat always unavailable. #unhappy #newcustomer #complaint

@ThreeUK @ThreeUKSupport officially the worst network about!!! Do your self a favour kids and switch ASAP

@ThreeUK officially the worst network in the world!!! Do your self a favour kids and switch ASAP

@ThreeUK Reception in London is terrible. Need to switch away from three

@sqwitsh @ThreeUK It's getting bad reading all these tweets about how rubbish the connection is. Its massively unstable and still they are doing nothing about it

@MysticAssassino @Buptaboy @Three_Is_Broken @ThreeUK @ThreeUKSupport @paulforsyth7867 Three is horrendous service I'm waiting on my deadlock letter

@ThreeUK @ThreeUKSupport So another day of your fake 5G broadband and still no signal at Central London, despite assurances I will get back signal “tomorrow”. What a crock! And you won’t even discuss compensation. #ThreeFake5G #Fake5G #fakebroadband #ThreeUK #Threefail

@ThreeUKSupport so seriously I am noticing that the signal is very unstable. I can sit and not move and the signal is fine . Then it will drop out. Then come back. Now I know your website check is a bit useless and you say its not accurate but it never says intermittent!

@ThreeUKSupport Mobile Data down AGAIN!