3 (Three) Outage in Ilford, Greater London, England

@ThreeUK what’s happening to the network/internet. I can make phone calls but that’s it. No internet. Turned phone on and off multiple times. #networkissues #networkfail #nointernet

@ThreeUK fix your internet you bastards. Robbery is what your doing to me

@ThreeUKSupport It really is disappointing. Your service has been getting slowly slower and slower over the last 6 months.

@ThreeUK am seriously losing patience with appalling mobile signal. Yet again neither 4G or 3G working in London - by London Bridge. And do NOT blame the fact it is busy - that has been the case since before mobiles were invented. #NoServiceHere #NoSignalHere

@ThreeUKSupport Not sure. Is there any update as im@having major problems

@ThreeUKSupport I don’t want to hear that you’re sad: I want a solution. I want someone from @ThreeUK to put my new iPhone 11 in my hand today. It’s really very simple.

@ThreeUKSupport I did that. Except it takes 48 hours so I still can’t go and get this sorted. Customer service suggested I take a new contract, port my number across and cancel my old contract. If that’s the only way, the new contract won’t be with @ThreeUK.

Why @ThreeUK is my internet not working again think its time to switch service providers

@ThreeUKSupport Your service is London is somehow getting even worse. Any chance of being less useless. Obviously no need to put yourselves out

@ThreeUKSupport My sim isn’t even a year old. It’s definitely your network issue.

@ThreeUK and your customer service is shocking 😤

@ThreeUK need to sort out their network. It’s not just my area, it’s everywhere. This isn’t what I signed up for.

@ThreeUKSupport Ridiculous when you think I’ve been a customer for over 9 years, have recommended @ThreeUK to so many people, got all my family using you and have a second contract with you. Customer service has really gone downhill since I first joined 👎

@ThreeUKSupport Appreciate your help but it’s not really good enough tbh- think it’s time to cancel after the shocking customer service I’ve had recently. Lied to by a store, hours wasted on the phone & now I can’t even get my money back (for YOUR mistake) without wasting more time on the phone.

@jimsmallman @O2 I left them a few years ago because the customer service is god awful! @ThreeUK is the best bet for the amount we travel! Not the best in London but all over the world it’s great

@bluemoonstar @ThreeUK Three are awful in London. @EE are v good

@ThreeUKSupport Jacq, how about all the way along the river from Battersea Bridge to Blackfriars. Really really poor.

@ThreeUKSupport I experience slow speeds pretty much everywhere in London and beyond so there’s no point me giving you all the postcodes. I’m on an iPhone 11

@ThreeUKSupport That # routes me to a call center in India & I’m tired of that. I want this sorted, I’m a business account & my business cannot run without internet. I installed hub on Friday & it’s Tuesday and no one has gotten back to me without me pushing. I deserve better service than this.

@ThreeUKSupport Also, I was promised 5G was in my area but now it’s clear it was anything to make a sale. I’m a business customer with you for mobile, I can’t believe how badly this is being handled.

@dipen_nk @ThreeUKSupport No. I’ve contacted @ThreeUK via chat 4 more times and it looks like they are being ignorant of the issue.

@ThreeUKSupport This is not about outage, it is about a broken webpage not allowing us to turn on the feature you advertised! I’ve been to support chat many times and provided all the info. No one cares or acknowledges the issue!

No proper customer service from @ThreeUK except being disconnected by operator on live chat. Data that doesn’t work for over few months does cause problems for everyone!!!

@ThreeUK Very disappointed! For a operator to ask for postcode or have you put sim on another phone. WTH! That doesn’t solve any problems. Telling a customer to restart phone and change aeroplane mode isn’t going to solve the problem ThreeUk Data that fails all the time!!

@ThreeUKSupport Still not working.

@ThreeUK wtf is going on with your network today I've had such spotty reception even though it's saying I have full 4 g

What’s wrong with @ThreeUK in NW3 on Haverstock Hill can’t get any signal

@ThreeUKSupport I’ve changed to this network and thought it was better but sadly, I am very disappointed with the data.

Why is my internet so appalling of late @ThreeUK i’m not a happy customer right now

@ThreeUK Very unhappy with data network. I’ve only switched to three in March 2019.

@StopFundingHate @ThreeUK Don’t be ***** @ThreeUK. From a customer.

Playing on my nerves, @ThreeUK. Out of desperation logged into the local hospital's public network to work and write this protest message. Your service's embarrassing and I'm highly upset. I'd have sent you a complaint if I had connection to attach it. #epicfail #ThreeUkSucks

@CycleMummy @vintageshimano @PompeyCyclist @ThreeUK That's pretty appalling customer service and any decent service provider should write that off and not bill you for it. But if it was a service that you received they are technically allowed to charge you for it. If you didn't receive it then they are not

@vintageshimano @CycleMummy @PompeyCyclist @ThreeUK Sadly they can add missing charges to the period that the original invoice covered and either raise a credit note and rebill that period or issue an additional invoice for the missing charge.

@ThreeUKSupport why is your 4G so poor in London. I barely have any signal when I’m here even though it says I do 😫

@ThreeUKSupport All you need to do is to pass the information along with the screenshot to the developers to fix it. I’ve been to the chat 6 times already.

@ThreeUKSupport I’ve been to the support chat 5 times and each time I’ve been told the issue is on my end (after waiting 2.5hrs for level 2 support). Also, If you think that providing more tech data on the issue slows you down, I really don’t know what to say.

@ThreeUKSupport No. The live chat complaints procedure was terrible and in the end we reached deadlock so it’s now to go to Ombudsman

@ThreeUKSupport Problem is that this comes on top of increasingly poor coverage over the past year. I keep having problems. Just called to complain and was offered paltry compensation sum so having to go to communications ombudsman.

One of the worst decisions in my adult life is to sign up for @ThreeUK #broadband. Embarrassing service. Shame on you. Can't attach a 300k pdf document for over 30 mins now. #EpicFail. To everyone living @RBKC DO NOT buy #threemobile broadband. Life is too short. @ThreeUKSupport

@dergal @ThreeUK @ThreeUKSupport Yes! My signal just disappears completely sporadically

@threeuk I swear to **** if you stop me looking at adult material one more ******* time ima stop giving you flakey ***** money. Sort your shit out. Let me have a **** without having to go to WiFi.

@respros @ThreeUKSupport Yeah. They said a few days ago there were issues, not heard anything since but mine keeps dropping also.

@ThreeUKSupport I thought it was yesterday... basically I have the same problems since May. thanks again!

@ThreeUKSupport It was...yesterday. There was no network at all but I read you have had problems.

@ThreeUKSupport I’m disgusted with the level of service I am receiving from you lot, signed up with you for the best mobile data deals to begin with, for months now your mobile data coverage and responsiveness has been a joke. Now this today. Something needs to change.

@ThreeUK My mobile internet still not working past 24 hours! Been with out internet 😡

Today's joint winners of the award for most reprehensibly shit customer service are @FT and @virginmedia. @ThreeUK lose out by a whisker.

@ThreeUK has provided the worst service i have ever experienced. Constant drop calls, no coverage and constant failed messages. Bye bye

I wonder if @ThreeUK is going to give us some credit for this loss of service

@ThreeUKSupport still..would be nice to sort out the latency with the network..

@ThreeUKSupport nope no difference ...my TP-Link M7350 still having probs...but now iv been able to use my pixel xl as hotspot to xbox aint been to bad...but the TP-Link M7350 is built for doing just that and so not good...probs gonna return it..get money back

@ThreeUK hey. I tried to call you guys several time to cancel my contract, but after 3 stints of waiting for 20 minutes, I didn't get through. Also, the online form to cancel is not sufficient. I'm now out the UK but still have a contract with you that I don't need. Please assist

So since the massive 3 network outage a month ago mine & mom’s phones haven’t been working at all, so we contact @ThreeUK and they offer us £5 off our next bill for A WHOLE MONTH of shit because there’s an ‘issue’ in our postcode. Actually a joke of a network!!!

@ThreeUKSupport De1 1lw and I tried both on my router (Huawei B525s) and my phone (Xiaomi redmi note 5). Cheers, Nic. BTW, 4g is always unusable so I always have to force 3g...when the network is not down...

@ThreeUKSupport I’m sure you’re getting bored of my complaints, I know I’m fed up. Yet again getting poor service both on my phone and the home broadband..... been an on going issue since August!

@ThreeUK is the most disgusting network ffs I’m tired🤧

@sqwitsh @ThreeUK Same for me. In London and it says I have a decent 4g signal but nothing loads properly. Facebook Twitter all webpages are terrible. Vodafone never had an issue.

@ThreeUKSupport help request please

@ThreeUKSupport Never heard such shit advice in my life . 🖕🏾