3 (Three) Outage in Poplar, Greater London, England

@ThreeUK Painful company to deal with - you have upgraded my mums contract over a year ago and charged her for both contracts saying she had to cancel the old contract despite it being done in store - now every call to customer services the call drops #poorservice #fraudulent

@ThreeUKSupport Just spent 20 minutes on the phone to your help. Really patronising advisor who kept saying “we just provide the SIM, we can’t comment on what speeds you’ll get”. He also said the previous advisor shouldn’t have said what speeds I could get in my postcode. What a shambles.

@ThreeUK I have been calling since 1pm you guys need to sort this problem out instead of constantly cutting the call

@ThreeUK you guys need to get a better customer service team. Why am I having to pay for a service that is not being used. A mistake that @ThreeUK did yet nobody knows how to solve the problem or even admiring fault.

@ThreeUKSupport I’ve been on hold for over 2hours explained the problem to 4 different people to only have the phone constantly cut off

@ThreeUKSupport why’s is there always some sort of issue with Three?

@ThreeUK Do they support 5g? Come to think of it do they support data at all on your network?

@ThreeUK can you please tell me why my signal is so bad even when I've got full bars? 🤔

The audacity of these guys that handles @ThreeUK customer service call centres irks me. Talk over you like they’re the one making the payment for you, ridiculous company and service. Utmost disregard of customer value and retention.

@ThreeUKSupport I’ve been on hold to support now twice for 45mins each time and then the call drops! I can’t use my phone! Please advise

@ThreeUKSupport Unfortunately I have cancelled the contract as the service is horrific, I will stay with O2

@ThreeUKSupport I need to hear what form of compensation will be available to me before I leave for a functioning network. @Three_Is_Broken

I've been offered £5 off my phone bill to stay even though I've paid over £1,000 to @ThreeUK over the last 4 years for a barely functioning service being lied to that they'll fix the area faults...

Spoke to @ThreeUK this afternoon about upgrading my phone (which runs out tomorrow) and said I’d call back after my footy game, rang back after my footy game and they say the offers expired. Worst company ever.

@ThreeUK I want to cancel my sim subscription.

@ThreeUKSupport - can you please help?

@ThreeUK - I've been sent a letter from CARS on your behalf for a service that I've not used and tried to cancel. I've just phoned 3 and they say they cannot discuss the matter as the postcode I gave (on the letter, could only have come from you) was incorrect. What can I do?

Hey @ThreeUKSupport is it just me or service is gone in E17 4GD?

@ThreeUKSupport We rang up three back in late July to cancel. We also sent all the equipment back as per the letter we received. Then a few weeks ago we received a letter again we owe money to three, despite cancelling. We rang up again and paid it, which thinking about it we didn’t have to...

@ThreeUKSupport check DM’s please. Need help retrieving an important saved voicemail message cc: @ThreeUK

@ThreeUKSupport @ThreeUK so I had a complaint that was being looked into by you guys, I was under the impression it was being looked into as I was emailing someone from one your teams. They then requested some of my medical information as they said it would help as there is a

Standard operating procedure for this stuff... fast forward a few months and I’ve just been told Three have no record of my complaint or any details of my medical information that I sent in... so someone at @ThreeUK now has my private information along with a whole host of

@ThreeUKSupport I have 3 other mobile contracts with yourselves am seriously considering a re-assessment of our continued custom with you on the back of this issue.

@ThreeUKSupport This was cancelled within 14 days of taking the contract. Been advised no charge and sent equipment back yet you have repeatedly sent bills and charges to our address and credit record. This is totally unacceptable and poor business practise.

@ThreeUK not pleased that you tried to change my plan from £10pm to £22pm yet can get that same deal as a new customer for £16pm. Live chat were no help saying they could only get it to £18. Now have the hassle of moving to PAYG then getting my number transferred to the new SIM.

@ThreeUK I really struggle with my phone signal at work - just about receive text msgs (sporadically!) and apps can refresh saying no internet connection even tho phone shows minimal 4G. Is there a signal guarantee?

@wotnofish @ThreeUK And that’s the exact reason why you shouldn’t go with Android, so many phones, so many app variations and versions equate to crashes and unstable apps.

@ThreeUKSupport 3 months after cancelling my account you are still chasing for payment and reporting to my credit record with negative impacts. How many phone calls do I need to make to sort this? You phone system is broken I want someone senior in complaints to call me TODAY

@ThreeUKSupport I’ve just had a random call from somebody saying they’re from 3 customer services just wanting to check how things are but then it cut off. It was a ‘no caller id’ - is this a scam call? They knew my name, number & that I’m a 3 customer?

@ThreeUK trying to cancel my terrible plan because in West London you don't have any coverage and your customer support is a faulty chat bot from 1993