3 (Three) Outage in Solihull, England

Shocker, @ThreeUK is down AGAIN good thing I don’t need to go anywhere today as I can’t use anything unless I’m on WiFi 🙃🙂

😡 someone has fraudulently used my name/ address to open a mobile phone contract with @ThreeUK. I call Three and they ask me for password and security questions!! I try to explain that I cannot answer as I did not open the account but they can’t help!! #vpoornoncustomerservice

@wildaboutimages @EE @ThreeUK I currently have both. Main phone is with EE and happy with the service.

@_catherineannx @ThreeUK Having the same problem everywhere i go get no signal 😞

@ThreeUK @ThreeUKSupport @Three_Is_Broken after 6 years I’m leaving. Your data speeds have been abysmal for the past 2 months or so. Nothing has been done to try help. I can’t even read news sometimes. Gone.

Terrible customer service from @ThreeUKSupport - they confirm compensation WILL be offered for the recent outage but ONLY if you call them on a number that you can’t get through it. It’s a never-ending vicious circle and designed so that you won’t claim. Awful. Time to leave...

@ThreeUKSupport absolutely disgraceful cant even get to speak to anyone from 3 going bad to worse

@ThreeUKSupport Apparently. As a Three customer let me give you some feedback. It comes across like all your Tweets are rushed and incorrect. Starting a sentence with a lowercase letter really doesn’t look good

@Saltbar @ThreeUK Absolutely, miss out quite a lot yesterday due to network down, hope we get some payment reduce in next billing.

90 mins without internet earlier even though my phone said full signal, nothing would load, so I couldn’t pay for my parking!!! Nothing but problems with @ThreeUK

@PaoloMariniUk @barmyarmyuk @ThreeUK To be fair I only ever visit London a handful of times but the service is unusable even when I have full bars. I'm not expecting super speeds just enough to send a few pics and videos on WhatsApp. In Birmingham the service is fantastic so it's a bit of a conundrum. Sort it out 3

@ThreeUK what actually happened was without service all morning

@ThreeUKSupport can we have the service we are paying for please...

@ThreeUK Absolutely Unacceptable! We normally always dont get the best service anyway!!! No apologies Compensate Customers!!!! Enough is enough!!!

The worst decision I made was to sign up with @ThreeUK someone get me out of this contract! #threedown

@ThreeUK hello, its my birthday. Why is your network been down for over 10 hours. I don’t have time for this. Sort it out right now.

Remember when @ThreeUK public shamed @O2 for being down. Pot Kettle..

@ThreeUKSupport This is absolutely dispicable. I feel like I'm being throttled for making a complaint.

AND NOW IM LATE FOR WORK BECAUSE OF @ThreeUK CANCELLING MY CONTRACT FIRST CHANCE I CAN GET NEVER USE @ThreeUK even if they appear to offer good deals. THEYRE TRASH

WthThree is down. SO WHEN IS @ThreeUK picking back up. Swear this network is so crap. No signal in town ever

I will be changing my network today because @ThreeUK are a load of shit woke up today with no service now it says 3G and no internet connection @EE here I come @ThreeUK go **** your self

@ThreeUK network is not connecting to 4g. I am data less. Help

@ThreeUK why ain't my mobile Internet not working 📱😡

@ThreeUKSupport Coverage is absolutely fine in terms of signal strength. It’s speed that’s the issue. Unfortunately I don’t. It worked fine for years and now it doesn’t. With you guys now not being the only ones w/ unlimited data, I’ll be leaving once contract is up.

@ThreeUK The network coverage is appalling, been with you 10+ years got network booster for my house but when I'm in the city centre I have no coverage

I think I might switch to @EE soon because @ThreeUK are a waste of time can’t get signal anyway and it really ***** me off

0 bar of mobile signal @ThreeUK before entering Leamington Spa at Kenilworth Road CV32 5RX #NoServiceHere

@ems_charlottex @VodafoneUK @ThreeUK It’s been a couple months now. I was with them years ago and signal was so so. Went to Vodafone after big they were expensive so back to 3 and they are cheaper but poop signal lol

@ThreeUKSupport Then how do we do this. I cant use the same pin. It tells me on trips. i have just set up a new Pin. i wont know if that works until it lets me down again

@ThreeUKSupport I am heading to the Us and Portugal on business trips in the next month. Should I just change to vodspahone whose customers dont seem to have these problems. My contract is now up for renewal

@ThreeUKSupport @ThreeUK not happy with the service provided by your company. Try to upgrade to a new phone. Went out of my way to go to a store to be advised your systems are down. I tried yesterday so I have been trying for 2 days now. New @Apple launchCan’t take part. #unhappy

@BigJMusic @O2 @ThreeUK Did that... never looked back! Do it

@ThreeUKSupport I’ve tried all this! I’m really unhappy how I’m paying all this money a month and you guys aren’t even giving me good service coverage for the money I pay!

@ThreeUK Can you help. I need a 4g WiFi dongle on pay as you with approx 20gb. Can you help

@ThreeUK and then after nearly 2 hours.... they put the phone down.. **** you Three!!!

@ThreeUKSupport can you please help as my Internet is not working without my WIFI from home.

Honestly getting so p*ssed off with @ThreeUKSupport their signal is so bad at my apartment like if I had known I would have just stayed with @EE it was never this bad with them 😡

@ThreeUKSupport Eventually. 1h 22m phone call and still didn't manage to get it paid do to the IVR and DTMF issue, and no promised call back yesterday. Live Chat agent disconnected chat instantly after waiting about 10 minites. Terrible terrible leaving experience.

@Three_Is_Broken @ThreeUKSupport Glad I left. Vodafone Voxi way forward. 2 months now, not one issue. Paying my last Three bill was one of the most frustrating things I have ever done....

@ThreeUKSupport Still waiting for a reply after 7 hours how poor is this ! Quote " We are here to Help" What help the Business certainly not the customer !

@MrPaulDH @ThreeUKSupport No still not working mine is a new contract as well for my son. My one that I’ve had a few years is working fine.

@ThreeUKSupport the app keeps crashing is there a problem with it at the moment happens on 2 different phones.

@ThreeUK gi my name is Adam, would any one be able to help me please I feel like I'm banging my head against a brick wall. Your overseas customer service have failed to sort my problem out for the 5th day its becoming laughable....please can someone help me .....

@ThreeUKSupport Pointless, done that before and you just come back with ‘congestion in the area’ bollocks. PAC has been requested, time to move to a better network.

@ThreeUK Collin actually laughing like a child down the phone! Extremely unprofessional!!! Shocking service!!! £28 a month for a sim only! I pay £17.80 with @VodafoneUK handset included!! Unlimited text, calls 4g of Data!

@ThreeUK customer services and prices are shocking!!! No offers for existing customers!!! Stepdaughter will be moving to @VodafoneUK

@ThreeUKSupport Everything is crossed here. We're like contortionists 🙈. Will no doubt be back to you all if problem persists. Still need phone service. Please pass thanks to JJ. 🙌

@ThreeUKSupport so cheesed off. Can't contact anyone as three still haven't sorted problem, and need to. Been told resolved each month for 5 months, still without service at end of each month to middle of next, 1m apologies, no efficiency. Cheesed off

@ThreeUKSupport I have lost my network coverage over the last two days, to the point we were almost left stranded while away. Could not call Uber or phone anyone for help. Same just happened now while driving and using the navigation on my phone. It's getting ridiculous now!!!

@ThreeUKSupport Thank you. No issue today supposed there had been a power outage yesterday.

@ThreeUKSupport Is there a problem with Three in Bury

@ThreeUK it's really ridiculous that you are upgrading your systems in the middle of the week and middle of the day, and your customer service people can't access accounts. 👎😡💩

@ThreeUKSupport Sorry Charley, I will not get on webchat or livechat anymore. I was put in the queue with 46 waiting. So you expect me to wait for hour or more to get some compensation. And I've been here before, waited for hours, only to be told that customer service couldn't do anything

@ThreeUK Received a text saying I can upgrade early. Called your advisor. For a start I couldn’t understand what he was saying and then he cut me off and put me in a queue for something else. Bearing in mind I spend nearly £90 a month this is beyond poor.

Yes please!! After speaking to @ThreeUK for about 45 minutes their only solution was to put my mobile data to 3G just so I’m able to use my phone for internet access. Great job!!! 🤬🤬

@ThreeUKSupport @Calibraturbo It's been down for months 24/7

@ThreeUKSupport @John_M_Campbell They can't because their own website doesn't work 😂

@ThreeUKSupport couldn't speak to complaints dept as reception so bad they couldn't hear me. (Conveniently) Tried using DM on Twitter.... nothing!! Really getting fed up with appalling customer service from @ThreeUK #complaint #CustomerService #badcustomerservice

@ThreeUKSupport @BaeFell They basically generate any amount they feel like and take it from your direct debt even if you on unlimited. Then they will stop letting you see your statement altogether and you'll just have to wait to be surprised on your bank statement by charge which you'll NEVER get back.

@ThreeUKSupport It’s very good, 4G and between 75-100% strength indoor. Your tech guy said slow internet speed is due to 3g/4g fluctuations. Supposed to be fixed within 7 days-till Fri. As of now download 0.3Mbps ping270ms.. Calls/texts not affected. Thanks