3 (Three) Outage in Willenhall, Walsall, England

Never known a provider like @ThreeUK very poor with existing customers and upgrades time for a move STAY WELL CLEAR

@ThreeUK Collin actually laughing like a child down the phone! Extremely unprofessional!!! Shocking service!!! £28 a month for a sim only! I pay £17.80 with @VodafoneUK handset included!! Unlimited text, calls 4g of Data!

@ThreeUK customer services and prices are shocking!!! No offers for existing customers!!! Stepdaughter will be moving to @VodafoneUK

@ThreeUKSupport Everything is crossed here. We're like contortionists 🙈. Will no doubt be back to you all if problem persists. Still need phone service. Please pass thanks to JJ. 🙌

@ThreeUKSupport so cheesed off. Can't contact anyone as three still haven't sorted problem, and need to. Been told resolved each month for 5 months, still without service at end of each month to middle of next, 1m apologies, no efficiency. Cheesed off

@ThreeUKSupport I have lost my network coverage over the last two days, to the point we were almost left stranded while away. Could not call Uber or phone anyone for help. Same just happened now while driving and using the navigation on my phone. It's getting ridiculous now!!!

@ThreeUKSupport I will certainly log the complaint, but you have been working to improve your connections since the past 3 years I’ve been on this network and no improvement have been made. University campus near the city centre is 100% of high priority.

Your Minimum Term finishes on : 14/07/2019 does this mean I have to cancel this 14 June as I want to cancel it not continue. @MartinSLewis @ThreeUKSupport

3 network must be the shittest. I have unlimited everything and still never works half the time @ThreeUK

@ThreeUKSupport So I have now been charged a 2nd month after clearly cancelling the chip twice now. This is terrible customer service your telephone contacts don't appear to listen or do their job. I'm outraged and think I need to end my contract.

Just got a text message from @ThreeUK to tell me how much internet I’ve used this month... ...AT 00:55 AT NIGHT. **** OFF. I DON’T CARE. I’M TRYING TO SLEEP!😡😡😡

@ThreeUKSupport Had to sort out confusion over my bill and had a lovely lady sort this out for me without hassle and even added in something's I didn't even ask for as in reconnecting me as I've been valued customer for over 10 years such a cracking call

@ThreeUK absolutely fantastic customer service experience again could not thank you enough for the service support and understanding 😁

@ThreeUK absolutely appealing #customerservice after cancelling my phone aim after it was lost and insurance claim being made I'm now being charged for fraudulent activity on the SIM which you should of cancelled 😠 this plus taking early payments joke a of a #network

Feels amazing been back on my iPhone! ******* awful phones @sonyxperia @Android don’t know how people do it ! @VodafoneUK ******* awful to! Glad to get back on my @ThreeUK 😍

Ditto. Never has an issue with @ThreeUK and luckily i was not affected by this either on all of my accounts with them.

So after having problems with @virginmedia mobile decided to join @ThreeUK let’s hope this is a better network 🙌🏻

@ThreeUKSupport Look at the coverage map. You'll see that we're in a low signal area Been going on since January.

@ThreeUKSupport B37 6SE. Huawei Mate 10 Pro. There's just enough signal to keep WiFi calling from working reliably, but not enough to hold a call.

@ThreeUK I have been with you since the beginning back in 2003 and always had the best service and customer service with you since day 1 my wife and I are extremely happy and content with what we get from @ThreeUK and wont be changing any time soon 😁😁👍👍

So @ThreeUK @ThreeUKSupport you’ve cut me off AGAIN after a conversation on Wednesday that sorted my services out after YOUR error! Your customer service is a joke!

@ThreeUK @ThreeUKSupport Still not working

@ThreeUK @ThreeUKSupport You app is piece of crap. Can we have the old one that worked...

At @ThreeUK you app is crap

Hello @ThreeUK you app still not working. Please dump this new one and bring back the old one

Seems your app is still. Broken @ThreeUK

@ThreeUKSupport Won’t go past the address page, loads for ages and then says oops sorry there’s a problem

@ThreeUKSupport you need to sort the website out so I can top-up my phone..... really getting annoyed there is always a problem when I come to do anything

@ThreeUKSupport I was interested in the iPhone XR. However, my local store told me I’d have to pay for the handset anyway - kind of negates the “we’ll pay your upgrade fee as a treat” incentive as the price difference isn’t even that much! I’d rather wait until my contract actually expires!

@ThreeUK have the worst customer service in the world!

@ThomBartley @VodafoneUK @ThreeUK It’s bad enough for me to go to the Ombudsman & @BBCWatchdog this time, I’m sure in a while they will be outed for bad behaviour again, hopefully fined too.

@ThomBartley @VodafoneUK @ThreeUK They ruined my credit file & treated me like crap even though I had been a customer for 9 years. Now they just blanking me, so just want to make sure no one makes the same mistake.

Been 3 months since I left @VodafoneUK after 9 years, so far @ThreeUK have been been incredible customer service wise compared to Vodafone. Really strongly wouldn’t recommend Vodafone for long term contract.

@EE Already did, several times. This isn’t an isolated incident. It happens far too frequently when there are large crowds. Never had the issue with @ThreeUK before I switched to EE.

Hey @EE - I’m trying to run my business but your network falls over whenever there’s a crowd. Never had this with @ThreeUK - you’re ruining my business. B40 1N

@paflad @ThreeUKSupport Good luck with that too 😁 Went yesterday and got Mr J Worth. He refused to help as I don't have a driving licence or passport. Tried again today and got a very helpful lady who accepted my birth certificate and council tax payment card as id.

@paflad @ThreeUKSupport Good luck with that chap. I had to jump through hoops and walk across fire before they'd remove the filters from my account. I'm also a long time customer.

Time to phone up and cancel my contract, wonder how long @ThreeUK will keep me on the phone for 🤔

@RakutenUK dropping the #wuntu @ThreeUK super points offer to 250 is awful. No films on homepage! No ability to search by points! Wish I had gone for £3 wine from @majesticwine

@ThreeUKSupport I'm not sure how long I've had the account but it's at least 5 years. Content filters were never activated. This problem only occurred today. Went to the 3 shop to try and get it removed but they refused as I had no photo id.

@veryfastreader @VodafoneUK @ThreeUK Yeah, @VodafoneUK should be investigated to be honest, their processes encourage getting into bad debt & they are super unhelpful & pretty rude. So far 3 months with @ThreeUK & they’ve been amazing & £50/ month cheaper & unlimited data.

@ThreeUKSupport You don't seem to understand. I tried that, i spent an hr talking to your webchat advisor who wouldnt help me either. I have called and gone through 'the process' at least 4 times before and Three have still failed to take action and resolve this. I give up. #OffToTheOmbudsman

@ThreeUKSupport I've have never had to give my bank details to you in the past. This whole situation is shocking. If it had been dealt with properly by your teams in the first place i wouldn't be left with this mess and stress.

@ThreeUKSupport I called multiple times several months ago. I cancelled my contract due to the shoddy customer service so have no faith it will ever be resolved tbh. I'm just fed up of empty promises. Not only is it a waste of time & paper but it's a direct disregard for my personal details.

@ThreeUKSupport Yes, no help

@ThreeUK Can’t believe being a 3 customer for so long and they can not add on data as my plan has changed, customer service very poor not happy !!!!

@ThreeUK @ThreeUKSupport it’s so frustrating you guy don’t support the Apple Watch, is there any eta other than it’s “on the roadmap”

@katiemcquaide1 @ThreeUK @ThreeUKSupport Very bloody shady I’ve had enough of them and these stupid games lmao

Tweeted 3 times now regarding @ThreeUK and they keep getting deleted. AWFUL COMPANY

@ThreeUK poor customer service tried to arrange my 2 monthly payment together was told to go away then get sent a debt letter try to arrange a payment plan and they said no and put phone down! What sort of service is this?

@ThreeUKSupport And I’m connected “our wait time is over 15 minutes”. I can’t even call back later because this is supposed to be linked to the last person I spoke to in customer relations. This is a joke. I’m happy that the upgrade has been sorted but it shouldn’t be this difficult.

@ThreeUKSupport So I eventually managed to get through to the customer relations team. The lady there was really helpful and has seemingly sorted things now. Back on hold waiting to get connected back to the upgrades team to process it all. Nearly 40 mins on the phone so far!

Ridiculous customer service from @ThreeUK. Upgraded phone early as they said early upgrade would be waved, yet I can see it on my bill. Phoned them, was told it was their mistake and it would be waved. Yet again, it's on my bill. Now can't get in live chat or phone. Absolute joke

@ThreeUKSupport Yes I have complained about it a couple of times over the years. And the response is generally temporary fixes on the user end. Why is three not taking actual measures to fix it on their end. An extra tower in the area might help🤔

@ThreeUKSupport Day 4 with no network. And £5 credit and 'within 7 days' simply isn't good enough. Bye Bye Three.

@ThreeUK why is the three network signal sooooo slow in the se1 area of London yours upset ray!!! 😥😥😢😢🌐

@ThreeUKSupport I spoke to an advisor on Saturday who stated I might have no signal for up to 7 days. so far he has been correct

@ThreeUKSupport @ThreeUK anyone else having problems with their Three network this morning. No data or mobile network.

@Familoo Phew. This is good news. Public disorder avoided. For now. Im grumpy. I will be making cross phonecalls to @ThreeUK as no upgrade should take 5 days to start working! My teenager is making me grumpy as obviously it is within my control to have power over the network!

@stupidfatlion @jacksoneroberts @ThreeUKSupport @AshleyEMercer HTTPS users can take advantage of HTTP/2 where available. HTTP users cannot due to browsers only supporting HTTP/2 with security. Also HTTPS supports service workers which can also add offline functionality, whereas HTTP does not. No advantages or excuse to use HTTP over HTTPS.