Is 3 (Three) having an outage in Willenhall, Walsall, England?

So @ThreeUK @ThreeUKSupport you’ve cut me off AGAIN after a conversation on Wednesday that sorted my services out after YOUR error! Your customer service is a joke!

@ThreeUK @ThreeUKSupport Still not working

@ThreeUK @ThreeUKSupport You app is piece of crap. Can we have the old one that worked...

At @ThreeUK you app is crap

Hello @ThreeUK you app still not working. Please dump this new one and bring back the old one

Seems your app is still. Broken @ThreeUK

@ThreeUKSupport Won’t go past the address page, loads for ages and then says oops sorry there’s a problem

@ThreeUKSupport you need to sort the website out so I can top-up my phone..... really getting annoyed there is always a problem when I come to do anything

@ThreeUKSupport I was interested in the iPhone XR. However, my local store told me I’d have to pay for the handset anyway - kind of negates the “we’ll pay your upgrade fee as a treat” incentive as the price difference isn’t even that much! I’d rather wait until my contract actually expires!

@ThreeUK have the worst customer service in the world!

@ThomBartley @VodafoneUK @ThreeUK It’s bad enough for me to go to the Ombudsman & @BBCWatchdog this time, I’m sure in a while they will be outed for bad behaviour again, hopefully fined too.

@ThomBartley @VodafoneUK @ThreeUK They ruined my credit file & treated me like crap even though I had been a customer for 9 years. Now they just blanking me, so just want to make sure no one makes the same mistake.

Been 3 months since I left @VodafoneUK after 9 years, so far @ThreeUK have been been incredible customer service wise compared to Vodafone. Really strongly wouldn’t recommend Vodafone for long term contract.

@EE Already did, several times. This isn’t an isolated incident. It happens far too frequently when there are large crowds. Never had the issue with @ThreeUK before I switched to EE.

Hey @EE - I’m trying to run my business but your network falls over whenever there’s a crowd. Never had this with @ThreeUK - you’re ruining my business. B40 1N

@paflad @ThreeUKSupport Good luck with that too 😁 Went yesterday and got Mr J Worth. He refused to help as I don't have a driving licence or passport. Tried again today and got a very helpful lady who accepted my birth certificate and council tax payment card as id.

@paflad @ThreeUKSupport Good luck with that chap. I had to jump through hoops and walk across fire before they'd remove the filters from my account. I'm also a long time customer.

Time to phone up and cancel my contract, wonder how long @ThreeUK will keep me on the phone for 🤔

@RakutenUK dropping the #wuntu @ThreeUK super points offer to 250 is awful. No films on homepage! No ability to search by points! Wish I had gone for £3 wine from @majesticwine

@ThreeUKSupport I'm not sure how long I've had the account but it's at least 5 years. Content filters were never activated. This problem only occurred today. Went to the 3 shop to try and get it removed but they refused as I had no photo id.

@veryfastreader @VodafoneUK @ThreeUK Yeah, @VodafoneUK should be investigated to be honest, their processes encourage getting into bad debt & they are super unhelpful & pretty rude. So far 3 months with @ThreeUK & they’ve been amazing & £50/ month cheaper & unlimited data.

@ThreeUKSupport You don't seem to understand. I tried that, i spent an hr talking to your webchat advisor who wouldnt help me either. I have called and gone through 'the process' at least 4 times before and Three have still failed to take action and resolve this. I give up. #OffToTheOmbudsman

@ThreeUKSupport I've have never had to give my bank details to you in the past. This whole situation is shocking. If it had been dealt with properly by your teams in the first place i wouldn't be left with this mess and stress.

@ThreeUKSupport I called multiple times several months ago. I cancelled my contract due to the shoddy customer service so have no faith it will ever be resolved tbh. I'm just fed up of empty promises. Not only is it a waste of time & paper but it's a direct disregard for my personal details.

@ThreeUKSupport Yes, no help

@ThreeUK Can’t believe being a 3 customer for so long and they can not add on data as my plan has changed, customer service very poor not happy !!!!

@ThreeUK @ThreeUKSupport it’s so frustrating you guy don’t support the Apple Watch, is there any eta other than it’s “on the roadmap”

@katiemcquaide1 @ThreeUK @ThreeUKSupport Very bloody shady I’ve had enough of them and these stupid games lmao

Tweeted 3 times now regarding @ThreeUK and they keep getting deleted. AWFUL COMPANY

@ThreeUK poor customer service tried to arrange my 2 monthly payment together was told to go away then get sent a debt letter try to arrange a payment plan and they said no and put phone down! What sort of service is this?

@lukeh_11 @DPD_UK @VodafoneUK @ThreeUK I’m considering it. Just appalling service from the word go

I've been a @ThreeUK customer for nearly two years now and I may not be for much longer but I was really pleased with Wuntu this evening, saved me a decent amount of money on a lovely meal at @Big_Bella!

Hey @ThreeUK, I’ve been calling one of your stores to try and find out what paperwork I need to take in to get my upgrade sorted for days now and they never answer the phone. Can you help? @ThreeUKSupport

@ThreeUK One is esim are guys support esim?

@ThreeUK Absolutely Shocking customer service from 3 !

@ThreeUKSupport I've lost all network coverage this afternoon in B90...what's happening?

@ThreeUKSupport Tried that it’s pretty intermittent which is why I think it’s SIM card related.. what is the easiest way to get a new sim? My sister who is also with you has no issues at the same location?

@ThreeUKSupport my phone keeps randomly loosing signal when I’m at home but if I switch airplane mode on then off it comes back without an issue.. do I need a new sim?

@ThreeUK are absolutely shocking... absolutely no signal no matter where I am

@ThreeUK your customer service is absolute shocking

@ThreeUK I signed up to wuntu before my birthday and I didn't get a birthday treat or offer just wondering what I would have got ?

@ThreeUKSupport @ThreeUK will be changing providers very soon, it’s absolutely pointless to own a mobile phone in 3 if you are out of wifi range - the signal (supposedly 4G) is non- existent! #rubbishnetwork

The complaints team at @ThreeUK told I would not receive confirmation the closure of my complaint. I have now left Three after being with them for over 10 years - maybe longer! I await my letter of deadlock and will take it from there. #terribleservice 3/3

Over 10 yrs with @ThreeUK & have never been so disappointed! Was told yday by the Mumbai team that there was no manager/supervisor/team leader on site for me to speak to. I specifically asked if they were busy but was told that there was no one of seniority on site! #terrible 1/3

@ThreeUKSupport any news on when login will be available again, it’s in a loop at the moment

@ThreeUK It doesn't matter which emoji, probably won't have a good signal to send it

@ThreeUK @ThreeUKSupport 3 love calling there customer lair charging you for something you not used.. in first place as you had foreign sims in them country’s impossible Secondly there over priced I think in the first place!!

@notameadow @ThreeUK @ThreeUKSupport Automation gone wrong. As a @ThreeUK customer we know you don't have choices because of your contract. If you are having problems that we probably won't assist you with please contact @ThreeUKSupport to be ignored.

@TIWaggoner @ThreeUK I’m just waiting for some reply here from them along the lines of ‘oh we’re so sorry you’re having problems please share the postcode’ :) @ThreeUKSupport please don’t.

@TIWaggoner @ThreeUK Too true! I’m sure there are good people working @ThreeUK who know exactly where the problems are - but the cost just doesn’t add up for Excel people. As long as it doesn’t affect revenue, nothing will happen. It’s the same in infosec...

@TIWaggoner @ThreeUK Hah! I just want to get out of the contract I have because I have been cheated that I will get unlimited data, when in fact there is a fine print there about ‘we have congestion problems’. I’m sure I don’t have the power to go against @ThreeUK but I sure as hell will try.

@notameadow @ThreeUK It's looking like we're headed down another path of promise to a cemetery of despair. X/end

@notameadow @ThreeUK Once a carrier heads down a pathway they try and implement least cost. Once they've short changed it for a few years the cost benefit analysis will never allow them to fix. Tech is still too black box for most, even some of those working in the field. And decisions are made 1/x

@TIWaggoner @ThreeUK So from business perspective, there’s no reason to fix it.

@TIWaggoner @ThreeUK It comes down to customer demand. I don’t even want to argue with them as there’s no point (although I will try the lawsuit way). They don’t provide Internet in the most congested areas but there’s WiFi there so the majority will not complain.