3 (Three) Outage in Dudley, England

@ThreeUK not much point in having a 5G phone if I can’t get a 5G signal in city centres like Birmingham is there? Really disappointed with the coverage.

@ThreeUK Birmingham’s signal strength is rubbish too in large swathes of the City

Hey @ThreeUK, can you tell me if there’s any issues in my area as I’ve been getting no signal since yesterday morning? @ThreeUKSupport

@ThreeUKSupport Hi Fraser, I’ve been sent the wrong one. I was then told to visit a Three store, but the Three store couldn’t give me a new SIM. Happy to DM you the details if you’re willing to help?

@ThreeUK My signal has been appalling across the entirety of Birmingham for weeks. Even switching to 3G makes no difference. Are there issues? Over subscribed network? What am I paying for? 🤔

@ThreeUKSupport terrible mobile broadband in B15 and B17 for a couple of weeks now. It didn’t use to be like this. I’m changing provider.

@ThreeUK my wife keeps dropping out but phone service is fine, this seems to be happening on evenings consistently! I am in B14 area of Birmingham. Is there a reason for this!

@ThreeUK all week I have been having really unstable and patchy service from my 5G router here in Brum. One moment 100Mb the next 0. Is there an issue?

@ThreeUK excuse me.why is my internet on my iphone so so bad in the B92 8NW Postcode When im at work??

The phone signal on the 3 network in Wolverhampton is awful. Needs to be sorted out @ThreeUK

Three Service Down, I Want My Refund Right Now @ThreeUK

@ThreeUKSupport I have already logged a complaint but with no luck. Complaint ref no: 31181516. Been offered some money back as goodwill after spending long time on chat and phone calls. Don’t want to waste more time going through complaints process again.

@O2 @ThreeUK What on earth is happening in Dudley West midlands. Mine and my friends mobile phones have had no service. Is there something wrong?. I am doing this on his Post Office home internet

@vocster @ThreeUK Me and my wife had it purely for the travel aspect, I've got no issues with the service at all but I will be looking around now, sky say they're not going to bring in charges for roaming but I've heard mixed reviews.

@vocster @ThreeUK I'm gonna look into it better, i haven't changed my contract in 10 years so technically I never upgrade so it shouldn't effect me, they do annual price rises though so it may be classed as a contract change. I think we'll be charged regardless.

Big error of @ThreeUK to scrap Go Roam. It’s what put it out there as a big benefit amongst its competitors in the past. Now Three are joining the ranks and I think they’re going to find their customer numbers plummet as a result.

@ThreeUKSupport when my contract is about to expire, how much notice do I need to give you to cancel my account?

@ThreeUKSupport When I call the number from the work landline, it’s a recorded message from their provider saying access to this number is restricted, yet other mobile numbers are ok. The call never reaches me.

@ThreeUKSupport hi. My mobile number starts with 07305. It originally was issued by @virginmedia. I’ve had some companies try to call me (including the landline where I work) saying calls to this number can’t be connected or the number isn’t available. Is there an easy fix?

@ThreeUK Recently upgraded my phone, days later have information about my insurance through post - never asked for it, it wasn’t mentioned and I don’t want it. Phone number to cancel not working, can’t speak to anyone about it, not happy.

@ThreeUKSupport Hi Maxine, it’s a bit late for that, I already did my PUC away to a different provider in June. The problem is despite being within my 14 day online order period, and cancelling two days after receiving my sim, Three have sent me a cancellation fee bill of nearly £400!!

@ThreeUKSupport I'm in Devon for a week ,and it's virtually impossible to gey a signal. Can I get a reduction in this months bill.for the service I can't get

@ThreeUKSupport 5G mast seems down on TS17, Network status checker returns an error for my postcode ("Sorry about this, but we can’t provide a status update right now"). Can you confirm if there are any works being carried out in the area and give an ETA? thanks

@ThreeUKSupport I will be honest they were absolutely rubbish and so rude to me and not the least bit helpful hence why I have come to twitter

@ThreeUK currently in italy and unable to use my phone even though I've set up roaming. Currently unable to contact you as I can't make phone calls, is there any way you can help?

@UberFacts @ThreeUK and @Europcar_UK both have the worst customer service ever! Plus, Three's signal is crap!

@ThreeUK @ThreeUKSupport I know a lot of people who are struggling with the same and they end up throwing the sim and take a new one or change the network provider. So if theres no such means to renew the package would be nice if the company could come up with one as it could boost your revenue.

@ThreeUK @ThreeUKSupport Hi i have a 3uk sim with 2 years 24gb go roam package. How can i renew the same? Without getting a new SIM card. Is there any option for the same? . I went through the whole recharge plan i couldn't find any option to renew the package? Help.

@ThreeUKSupport why is the signal in Edinburgh so poor? I almost constantly have poor or no signal in central areas of a capital city with 5G.

@MXOFO @ThreeUKSupport Don't blame you. Dreadful customer service, and the least said about that exchange with Kunal, the better. 🤬