3 (Three) Outage in Dudley, England

@ThreeUKSupport I don't know about other users,but I'm facing issues. I don't know whom to call. Please help me it's been almost a week since this issue.

Dear @ThreeUK @ThreeUKSupport I'm using a Pay as you go sim card. My top up is still on, I can make calls but I cannot use 4G. I went to a three store and they changed my sim card, but it's still not working. It's been 5 days since I'm facing this issue. Please can you help?

@cackyraphael @ThreeUKSupport Yeah customer service and how helpful they are is big and they lost me cause of it.

@ThreeUKSupport Thank you, Kim. It’s B13 9LJ but I’ve been around South Birmingham and not had any signal. Because of the message on your website I didn’t think it would be my phone, but it’s an iPhone SE. Still no service now.

@ThreeUKSupport not been able to log on to my app for 2 days- any ideas how long will it be down for??

@ThreeUK @ThreeUKSupport honestly what a shocking service. increasing the price of my contract, without a heads up, for a phone that has shite signal everywhere

@ThreeUK hey how can I cancel mine and family contract after being with three for over 10 years . Horrible customer service, customer relations give fake promises. Absolutely shocking 🤬@ThreeUKSupport

@ThreeUK got to say the worst customer service ever, I lost my phone and I requested to to barred my phone and sent me proof of usage 3 weeks and still didn’t receive anything. Your member relationship team not doing what they promised #Disappointment

Why do I always big up @ThreeUK then when I have a problem, can’t speak to anyone to get it sorted! At this rate, I’ll just cancel all 3 contracts and go elsewhere! My 14 year old son could be in danger and I can’t do anything about it!!!!

@GooglePlay how do we contact you to speak about payments taken from account using @ThreeUK mobile without permission and you have point blank refused refund. We are broken, done and over due to Covid 19. Small kids suffering. If you have a moral code then pls contact

@ThreeUKSupport is there a problem with your network, B76 area? cannot receive or make calls

@ThreeUKSupport I had a text this morning saying it’ll happen later today so fingers crossed. Pretty poor when the switch date was due to be yesterday and you’d managed to get my address wrong... customer for 3 days so far and unimpressed

So @ThreeUK are trying to deal with my issue raised when they are saying it potentially is their fault. yet, their advice more than once is to take my issue to an ombudsman. perfect customer service there 3! @ThreeUKSupport

once again can’t get hold of @ThreeUK when i have an issue. gone over my bill nearly £100 in the last 3 months when they’ve been charging me for stuff completely wrong. @ThreeUKSupport

@ThreeUKSupport @ThreeUK your customer service is truly SHOCKING.

Fantastic service from @ThreeUK early upgrade and phone was faulty. After a call yesterday need phone delivered this morning and faulty one taken away. Customer service done right #my3

@ThreeUKSupport I’ve going to cancel it as I’ve found a cheaper contract for a newer phone, I’ve tried the link so I can cancel via the ‘chat online’ option but it says it’s offline even though the times state someone should be online. Please could I have some assistance cancelling please.

@virginmedia sort out the damn WiFi - so many people pay ALOT for your terrible service & here I am (and many others) using my data from @ThreeUK 🤯 #sortitout #virginmediadown #whatarewepayingfor

@ThreeUK @paigebr0wn_ Shame you can’t do anything decent for long-standing customers and NHS staff instead of just raising their bill scumbags after my contract is up I’ll be taking my business else where and that’s true of everyone I work with who are on your network

@ThreeUK thank you for not helping me at all with my mobile phone repair claim, totally broken screen covered by accidental damage in your policy that you have taken £240 pounds off me and basically said tough luck. I am a long term loyal customer with 3 contracts #shameonyou

@ThreeUK @ThreeUKSupport I complained about the £12.34 early termination charge made when I left for another provider, you declined via #ombudsman you paid £64 back!! how stupid! The loss is yours!

@OmbudServices Why would anyone want to read that? You work based off of falsified documents to begin with. You and @ThreeUK are as bad as each other! Putting vulnerable customers into worse situations than what they came to you with. It's just sick!

@ThreeUKSupport Are there any reported issues in the E6 area (East Ham). The signal is particularly weak today.

@ThreeUKSupport Omg! I did enter my card details. I need to cancel my card asap. Thank for alerting me sooner. How did they know my number. This is crazy

@ThreeUK Absolutely appalling service provided by Three! In turkey and unable to use my phone. Disgraceful

@benandrewsl @ThreeUK @ThreeUKSupport I’m not sure who u r going to go to tho Ben, all the network operators r saying the same thing

@benandrewsl @ThreeUK @ThreeUKSupport Had the same issue myself. Charged £60 across two handsets. Called the number in the text and an answerphone message says the office is "closed". Moblix Media have previously been fined £100K for this. Look them up!

Awful service from @ThreeUK @ThreeUKSupport I received multiple spam texts from 84222 charged to my account. 3 tell me it’s not their problem and I must recover the charges myself. I will be cancelling my contact ASAP and advising friends/ family do the same!

@n0rthen_lights @ThreeUK Customer service wasn't able to help me, but thankfully the problem resolved itself a few days later. Good luck!

@ThreeUK Hi, I have 2 phones with you and I cannot get the three app on either to work, is there an issue and if so what/when is the fix? Thanks