3 (Three) Outage in Redditch, Worcestershire, England

@georgiaahale @giffgaff @TalkTalk @ThreeUK Oh shit! If it was within 14 days you can defo cancel penalty free as that's within the cooling off period. Make a complaint if you haven't already, don't let them get away with it. Sometimes they need that kick if all else fails email the CEO I can provide email ad.

@ThreeUK I converted 2 contract numbers to PAYG last July, & transferred to 2 new contracts with 3 within 3 days. Just tried this for a 3rd contract & was told I must wait 30 days. I'm not happy! Your upgrades don't match reseller sites, that offer better deals for less #Terrible

@ThreeUKSupport Literally the most useless response. You have a customer here that has been with you for 5 years asking for some support with an unresolved issue and getting no traction and when I call up I get no further and it just goes round in circles and have to explain the situation again.

Would like to say a huge thankyou to @ThreeUK @ThreeUKSupport for their fabulous customer service & advice... HOWEVER... Since I've not received a single reply to any of my tweets from them I cant. (Not the 1st time in my many years with them I've had "help" issues tbh)

@ThreeUK are bloody awful 😭😭😭

😡 someone has fraudulently used my name/ address to open a mobile phone contract with @ThreeUK. I call Three and they ask me for password and security questions!! I try to explain that I cannot answer as I did not open the account but they can’t help!! #vpoornoncustomerservice

@_catherineannx @ThreeUK Having the same problem everywhere i go get no signal 😞

Terrible customer service from @ThreeUKSupport - they confirm compensation WILL be offered for the recent outage but ONLY if you call them on a number that you can’t get through it. It’s a never-ending vicious circle and designed so that you won’t claim. Awful. Time to leave...

@ThreeUKSupport absolutely disgraceful cant even get to speak to anyone from 3 going bad to worse

@ThreeUKSupport Apparently. As a Three customer let me give you some feedback. It comes across like all your Tweets are rushed and incorrect. Starting a sentence with a lowercase letter really doesn’t look good

@Saltbar @ThreeUK Absolutely, miss out quite a lot yesterday due to network down, hope we get some payment reduce in next billing.

90 mins without internet earlier even though my phone said full signal, nothing would load, so I couldn’t pay for my parking!!! Nothing but problems with @ThreeUK

@PaoloMariniUk @barmyarmyuk @ThreeUK To be fair I only ever visit London a handful of times but the service is unusable even when I have full bars. I'm not expecting super speeds just enough to send a few pics and videos on WhatsApp. In Birmingham the service is fantastic so it's a bit of a conundrum. Sort it out 3

@ThreeUKSupport can we have the service we are paying for please...

@ThreeUK Absolutely Unacceptable! We normally always dont get the best service anyway!!! No apologies Compensate Customers!!!! Enough is enough!!!

The worst decision I made was to sign up with @ThreeUK someone get me out of this contract! #threedown

@ThreeUK hello, its my birthday. Why is your network been down for over 10 hours. I don’t have time for this. Sort it out right now.

Remember when @ThreeUK public shamed @O2 for being down. Pot Kettle..

@ThreeUKSupport This is absolutely dispicable. I feel like I'm being throttled for making a complaint.

AND NOW IM LATE FOR WORK BECAUSE OF @ThreeUK CANCELLING MY CONTRACT FIRST CHANCE I CAN GET NEVER USE @ThreeUK even if they appear to offer good deals. THEYRE TRASH

WthThree is down. SO WHEN IS @ThreeUK picking back up. Swear this network is so crap. No signal in town ever

I will be changing my network today because @ThreeUK are a load of shit woke up today with no service now it says 3G and no internet connection @EE here I come @ThreeUK go **** your self

@ThreeUK network is not connecting to 4g. I am data less. Help

@ThreeUK why ain't my mobile Internet not working 📱😡

@ThreeUK The network coverage is appalling, been with you 10+ years got network booster for my house but when I'm in the city centre I have no coverage

I think I might switch to @EE soon because @ThreeUK are a waste of time can’t get signal anyway and it really ***** me off

@ems_charlottex @VodafoneUK @ThreeUK It’s been a couple months now. I was with them years ago and signal was so so. Went to Vodafone after big they were expensive so back to 3 and they are cheaper but poop signal lol

@ThreeUKSupport Then how do we do this. I cant use the same pin. It tells me on trips. i have just set up a new Pin. i wont know if that works until it lets me down again

@ThreeUKSupport I am heading to the Us and Portugal on business trips in the next month. Should I just change to vodspahone whose customers dont seem to have these problems. My contract is now up for renewal

@BigJMusic @O2 @ThreeUK Did that... never looked back! Do it

@ThreeUK Can you help. I need a 4g WiFi dongle on pay as you with approx 20gb. Can you help

@ThreeUK and then after nearly 2 hours.... they put the phone down.. **** you Three!!!

Honestly getting so p*ssed off with @ThreeUKSupport their signal is so bad at my apartment like if I had known I would have just stayed with @EE it was never this bad with them 😡

@ThreeUKSupport Eventually. 1h 22m phone call and still didn't manage to get it paid do to the IVR and DTMF issue, and no promised call back yesterday. Live Chat agent disconnected chat instantly after waiting about 10 minites. Terrible terrible leaving experience.

@Three_Is_Broken @ThreeUKSupport Glad I left. Vodafone Voxi way forward. 2 months now, not one issue. Paying my last Three bill was one of the most frustrating things I have ever done....

@ThreeUKSupport Still waiting for a reply after 7 hours how poor is this ! Quote " We are here to Help" What help the Business certainly not the customer !

@MrPaulDH @ThreeUKSupport No still not working mine is a new contract as well for my son. My one that I’ve had a few years is working fine.

@ThreeUKSupport the app keeps crashing is there a problem with it at the moment happens on 2 different phones.

@ThreeUK gi my name is Adam, would any one be able to help me please I feel like I'm banging my head against a brick wall. Your overseas customer service have failed to sort my problem out for the 5th day its becoming laughable....please can someone help me .....

@ThreeUKSupport Pointless, done that before and you just come back with ‘congestion in the area’ bollocks. PAC has been requested, time to move to a better network.

@ThreeUK Collin actually laughing like a child down the phone! Extremely unprofessional!!! Shocking service!!! £28 a month for a sim only! I pay £17.80 with @VodafoneUK handset included!! Unlimited text, calls 4g of Data!

@ThreeUK customer services and prices are shocking!!! No offers for existing customers!!! Stepdaughter will be moving to @VodafoneUK

@ThreeUKSupport Everything is crossed here. We're like contortionists 🙈. Will no doubt be back to you all if problem persists. Still need phone service. Please pass thanks to JJ. 🙌

@ThreeUKSupport so cheesed off. Can't contact anyone as three still haven't sorted problem, and need to. Been told resolved each month for 5 months, still without service at end of each month to middle of next, 1m apologies, no efficiency. Cheesed off

@ThreeUKSupport I have lost my network coverage over the last two days, to the point we were almost left stranded while away. Could not call Uber or phone anyone for help. Same just happened now while driving and using the navigation on my phone. It's getting ridiculous now!!!

@ThreeUKSupport I will certainly log the complaint, but you have been working to improve your connections since the past 3 years I’ve been on this network and no improvement have been made. University campus near the city centre is 100% of high priority.

Your Minimum Term finishes on : 14/07/2019 does this mean I have to cancel this 14 June as I want to cancel it not continue. @MartinSLewis @ThreeUKSupport

3 network must be the shittest. I have unlimited everything and still never works half the time @ThreeUK

@ThreeUKSupport So I have now been charged a 2nd month after clearly cancelling the chip twice now. This is terrible customer service your telephone contacts don't appear to listen or do their job. I'm outraged and think I need to end my contract.

@ThreeUK absolutely appealing #customerservice after cancelling my phone aim after it was lost and insurance claim being made I'm now being charged for fraudulent activity on the SIM which you should of cancelled 😠 this plus taking early payments joke a of a #network

@SuprahhRL @ThreeUK Due Stupid Toxic 5G Towers Mass Destruction

@sarahclaireryan @Payforit_Sucks @IG_fairtelecoms @3Luser @ThreeUKSupport @BBCWatchdog @PSAuthorityUK @ThreeUK Aw right, glad you got to the bottom of it. I agree about Three and don't understand why they don't protect us. I would never allow my bank to let a third party remove money from my account without my consent!

@SienaSays @Payforit_Sucks @IG_fairtelecoms @3Luser @ThreeUKSupport @BBCWatchdog @PSAuthorityUK @ThreeUK It was all down to me to sort and they gave very little help (in fact the two text companies they directed me to were not the company responsible). Basically not our issue. I spent hours sorting it when really it should be up to them to protect their customers from scammers IMO.

@SienaSays @Payforit_Sucks @IG_fairtelecoms @3Luser @ThreeUKSupport @BBCWatchdog @PSAuthorityUK @ThreeUK Eventually I got an offer of a refund from the company involved. They wanted bank details which I wasn't comfortable with (since I never consented to the texts in the first place so it felt like a scam). They have instead sent me a text to redeem the money at Post Office...

@ThreeUKSupport I really hope you're right. I honestly do. But I've been hearing it for so long, and complaining before has only ever led to promises of fixes that never come. Switching to 3G might have worked if I'd known to - but it's a huge frustration to have to do it at all, and so often.

@MarcAllera @EE guys great you do various events, and flog bt tv etc but the core services really matter. I’ve had to purchase a sim pay monthly for £10 to be able to use my phone in Israel from @ThreeUK I’m a EE customer I’m not prepared to pay £1.80 per minute

@ThreeUKSupport It would have been about the end of January. He went into the local shop. As a new customer, he was offered £9 a month for 6 months, rising to £18 but I don't know how long the contract is for.

@ThreeUKSupport @ThreeUK why are u bothering with 5g when 4g is awful! I’m having to switch my iPhonex onto 3G just to search for things on google. It’s not my area as I work in multiple locations and it’s the same story.

@ThreeUK Signal for both data and voice is aweful again in LN4 area. Reported multiple times and have never received an update or improvement. Gone from 32Mbs to 2Mbs! Over a week now!

@Ofcom @ThreeUKSupport Thank you for sharing, no amount of persuasion or quoting the Equality Act would these Advisors and Managers agree to take my call via a recognised text relay service. I was actually hung up on by one Advisor and calls disconnected when transferring to Customer Services team.