3 (Three) Outage in Dorridge, Solihull, England

@ThreeUKSupport I’ve wasted a whole afternoon trying to resolve an outstanding issue with my services, and I’m no further along. Being passed around from pillar to post.

I'm not one for complaining on Twitter, but I’m letting it be known that @ThreeUK customer services is awful. As a long standing customer and given the current pandemic the service has been appalling.

@shreypuranik @ThreeUK Okay, tried this but it didn't solve the problem.

Anybody on @ThreeUK having problems sending/receiving texts? Can't send at all. Tried rebooting phone etc.

@ThreeUKSupport is there a problem with texting in Birmingham? My messages keep failing.

@ThreeUK Lads, any chance of your home WiFi thing not dropping out for about an hour or so everyday? Every evening without fail

@ThreeUKSupport Lol says down please try later

@ThreeUKSupport the quickest way to get support from three is to leave lol... awful company to have a phone with... absolute shambles and scam artists

@Vishaldutta @ThreeUKSupport I had this exact same issue/screen 2 days ago & just gave up.

And I thought changing from EE to 3 would be easy!!!! Terrible customer service from @ThreeUK

@ThreeUK is by far the worst phone company I have ever been with. You tell them point blank you can’t pay when you lose your job because of a pandemic and they still pile on the charges 🙃

@ThreeUK 4g is atrocious Been with them for just over a week and I’m ready to throw my phone across the room No way I’m doing 12 months with this How do I cancel?

@ThreeUKSupport hi the signal in my house has never been brilliant but it’s awful atm. I can only make calls in one spot upstairs. B17 area. Any idea why this is please? Thanks

.@ThreeUK customer service absolutely shocking and your instore team at Solihull have really messed up my new contract by giving me false information when switching contract. I hope you call me tomorrow to rectify this. Absolutely appalled

@ThreeUKSupport I don't know about other users,but I'm facing issues. I don't know whom to call. Please help me it's been almost a week since this issue.

Dear @ThreeUK @ThreeUKSupport I'm using a Pay as you go sim card. My top up is still on, I can make calls but I cannot use 4G. I went to a three store and they changed my sim card, but it's still not working. It's been 5 days since I'm facing this issue. Please can you help?

@cackyraphael @ThreeUKSupport Yeah customer service and how helpful they are is big and they lost me cause of it.

@ThreeUKSupport Thank you, Kim. It’s B13 9LJ but I’ve been around South Birmingham and not had any signal. Because of the message on your website I didn’t think it would be my phone, but it’s an iPhone SE. Still no service now.

@ThreeUK @ThreeUKSupport honestly what a shocking service. increasing the price of my contract, without a heads up, for a phone that has shite signal everywhere

@ThreeUK hey how can I cancel mine and family contract after being with three for over 10 years . Horrible customer service, customer relations give fake promises. Absolutely shocking 🤬@ThreeUKSupport

@ThreeUK Loyal customee for 10 years me the wife and 4 of our kids aswell, just the signal where we live has gone absolutely rubbish in the past to years, and all i get from you is we are working on it, for 2 years youve been doing it, how slow are your engineers

@ThreeUKSupport how long is the network disruption going to last in High Wycombe??

@ThreeUKSupport JUST TERRIBLE. I haven't had no network for my hotspot and it is pissing me off. As it has been off and on all day in CR43HD

@ThreeUKSupport It’s okay I checked in your coverage report and it states ‘We’re performing network upgrades in your area’... hopefully will get it back soon!

@ThreeUKSupport Hi there, no we never cancelled the contract. Very disheartened that we weren’t made aware of this issue before being faced with a £400 bill

@ThreeUK I joined your network recently and used a pac code to change my number over. This was done on Tuesday but since then it keeps randomly switching between my number I changed over, and the one you gave me. Any idea why?

@ThreeUK after an email, 3 phone calls and 5 different chat advisors I have not received a refund promised 05/01, advisor telling me today that it had been sent and to check with my bank, I have, and it has not. Appalling service when you can find my bank to take money.

@ThreeUKSupport @ThreeUK Now when I try to login, a code is sent to the mobile for which account I'm trying to access but as I don't have the phones, I cannot receive the code! Why change, it just causes problems? (2/2)

@ThreeUKSupport My iPhone 11 screen stopped working Tuesday 16th. It's 3 weeks out of Apple 12 month warranty. Just trying to get it repaired. You should see the live chat conversations I have screen shots of. I've never known customer service as poor to be honest. I'm tempted to post it on here

@tomgiddings @ThreeUKSupport I'm going with iD mobile this time. They use the Three network and they're much, much cheaper.