3 (Three) Outage in Alcester, Warwickshire, England

@ThreeUKSupport hi the signal in my house has never been brilliant but it’s awful atm. I can only make calls in one spot upstairs. B17 area. Any idea why this is please? Thanks

.@ThreeUK customer service absolutely shocking and your instore team at Solihull have really messed up my new contract by giving me false information when switching contract. I hope you call me tomorrow to rectify this. Absolutely appalled

@cackyraphael @ThreeUKSupport Yeah customer service and how helpful they are is big and they lost me cause of it.

@ThreeUKSupport Thank you, Kim. It’s B13 9LJ but I’ve been around South Birmingham and not had any signal. Because of the message on your website I didn’t think it would be my phone, but it’s an iPhone SE. Still no service now.

@ThreeUK @ThreeUKSupport honestly what a shocking service. increasing the price of my contract, without a heads up, for a phone that has shite signal everywhere

@ThreeUK hey how can I cancel mine and family contract after being with three for over 10 years . Horrible customer service, customer relations give fake promises. Absolutely shocking 🤬@ThreeUKSupport

@ThreeUK got to say the worst customer service ever, I lost my phone and I requested to to barred my phone and sent me proof of usage 3 weeks and still didn’t receive anything. Your member relationship team not doing what they promised #Disappointment

Why do I always big up @ThreeUK then when I have a problem, can’t speak to anyone to get it sorted! At this rate, I’ll just cancel all 3 contracts and go elsewhere! My 14 year old son could be in danger and I can’t do anything about it!!!!

@ThreeUKSupport is there a problem with your network, B76 area? cannot receive or make calls

@ThreeUKSupport I had a text this morning saying it’ll happen later today so fingers crossed. Pretty poor when the switch date was due to be yesterday and you’d managed to get my address wrong... customer for 3 days so far and unimpressed

@ThreeUKSupport @ThreeUK your customer service is truly SHOCKING.

@ThreeUKSupport I’ve going to cancel it as I’ve found a cheaper contract for a newer phone, I’ve tried the link so I can cancel via the ‘chat online’ option but it says it’s offline even though the times state someone should be online. Please could I have some assistance cancelling please.

@virginmedia sort out the damn WiFi - so many people pay ALOT for your terrible service & here I am (and many others) using my data from @ThreeUK 🤯 #sortitout #virginmediadown #whatarewepayingfor

@ThreeUK thank you for not helping me at all with my mobile phone repair claim, totally broken screen covered by accidental damage in your policy that you have taken £240 pounds off me and basically said tough luck. I am a long term loyal customer with 3 contracts #shameonyou

@ThreeUKSupport hi is there a network issue in B757pe area both phone have no network or internet

@JustNdennis It’s just a plug in box I purchased this week from @ThreeUK, it’s been working ok so far, never had WiFi at home until now.

@JayJayBansal @ThreeUK Yep, still not working, every channel has said something different, no clarification, just wait til tomorrow.

@ThreeUKSupport Unfortunately, arrived today, doesn’t work, phone and messaged, no support.

Sick to death of never having any service!! I don’t even live out in the sticks!!! Can’t wait until September when I can leave @ThreeUK

@georgiaahale @giffgaff @TalkTalk @ThreeUK Oh shit! If it was within 14 days you can defo cancel penalty free as that's within the cooling off period. Make a complaint if you haven't already, don't let them get away with it. Sometimes they need that kick if all else fails email the CEO I can provide email ad.

@ThreeUKSupport can you help me find out why you have taken £22.14 off me?

Sweet Lord please let me never have to deal with @ThreeUK customer service again 🤯

@ThreeUKSupport @ThreeUK any idea why we’re still being threatened to pay £729 for an iPhone we returned to you on the 14th of August and you signed for on the 15th? (We have proof of postage and a tracking number) Why are you trying to mug us off? Appalling customer service.

@ThreeUK any idea why we’re still being threatened to pay £729 for an iPhone we returned to you on the 14th of August and you signed for on the 15th? (We have proof of postage and a tracking number) Why are you trying to mug us off? Appalling customer service.

Classic terrible service from @ThreeUK as usual. I’ve raised 10 complaints none have been followed up now trying to charge me for a months line rental after I left the firm!! #customerfail #worstnetwork #avoid

@ThreeUKSupport any idea when you will be compatible with Apple watches? I’m very pleased with the service but I’m holding off upgrading until because I want a watch compatible with my phone. I don’t want to go to EE or o2 can you throw some light on the potential wait time.

Happy to have joined @EE!Been with @ThreeUK for 8y and couldn't have had worst experience! They clearly don't care about their customers!Thought switching would be complicated but I was wrong! Thank you EE for being helpful and delivering good service from day one! :)

Happy to have joined @EE!Been with @ThreeUK for 8y and couldn't have had worst experience! They clearly don't acre about their customers!Thought switching would be complicated but I was wrong! Thank you EE for being helpful and delivering good service from day one! :)

Another day... same old awful customer service from @ThreeUKSupport

@ThreeUKSupport I will prefer to actually speak to someone in the UK or you can get them to call me. I tried the chat and spent over 2 hours and being cut off without resolution. I prefer you get someone from your team to call me and resolve this.