3 (Three) Outage in Stratford-upon-Avon, Warwickshire, England

@georgiaahale @giffgaff @TalkTalk @ThreeUK Oh shit! If it was within 14 days you can defo cancel penalty free as that's within the cooling off period. Make a complaint if you haven't already, don't let them get away with it. Sometimes they need that kick if all else fails email the CEO I can provide email ad.

@ThreeUKSupport Literally the most useless response. You have a customer here that has been with you for 5 years asking for some support with an unresolved issue and getting no traction and when I call up I get no further and it just goes round in circles and have to explain the situation again.

Would like to say a huge thankyou to @ThreeUK @ThreeUKSupport for their fabulous customer service & advice... HOWEVER... Since I've not received a single reply to any of my tweets from them I cant. (Not the 1st time in my many years with them I've had "help" issues tbh)

@ThreeUK are bloody awful 😭😭😭

90 minutes in the phone to @ThreeUK @ThreeUKSupport and got nowhere, other than stressed and angry at the really awful service. So tempted to ditch my accounts and move to someone else. The customer service has been going down hill for a while now.

😡 someone has fraudulently used my name/ address to open a mobile phone contract with @ThreeUK. I call Three and they ask me for password and security questions!! I try to explain that I cannot answer as I did not open the account but they can’t help!! #vpoornoncustomerservice

@_catherineannx @ThreeUK Having the same problem everywhere i go get no signal 😞

I have been waiting to get through to @ThreeUK customer service for 2hours 35minutes.

Terrible customer service from @ThreeUKSupport - they confirm compensation WILL be offered for the recent outage but ONLY if you call them on a number that you can’t get through it. It’s a never-ending vicious circle and designed so that you won’t claim. Awful. Time to leave...

@ThreeUKSupport absolutely disgraceful cant even get to speak to anyone from 3 going bad to worse

@ThreeUKSupport Apparently. As a Three customer let me give you some feedback. It comes across like all your Tweets are rushed and incorrect. Starting a sentence with a lowercase letter really doesn’t look good

@Saltbar @ThreeUK Absolutely, miss out quite a lot yesterday due to network down, hope we get some payment reduce in next billing.

90 mins without internet earlier even though my phone said full signal, nothing would load, so I couldn’t pay for my parking!!! Nothing but problems with @ThreeUK

@PaoloMariniUk @barmyarmyuk @ThreeUK To be fair I only ever visit London a handful of times but the service is unusable even when I have full bars. I'm not expecting super speeds just enough to send a few pics and videos on WhatsApp. In Birmingham the service is fantastic so it's a bit of a conundrum. Sort it out 3

@ThreeUKSupport last month of my contract so I will start looking for another network this is trash internet still down 🤨

@ThreeUKSupport can we have the service we are paying for please...

@ThreeUK Absolutely Unacceptable! We normally always dont get the best service anyway!!! No apologies Compensate Customers!!!! Enough is enough!!!

The worst decision I made was to sign up with @ThreeUK someone get me out of this contract! #threedown

@ThreeUK hello, its my birthday. Why is your network been down for over 10 hours. I don’t have time for this. Sort it out right now.

Remember when @ThreeUK public shamed @O2 for being down. Pot Kettle..

@ThreeUKSupport This is absolutely dispicable. I feel like I'm being throttled for making a complaint.

AND NOW IM LATE FOR WORK BECAUSE OF @ThreeUK CANCELLING MY CONTRACT FIRST CHANCE I CAN GET NEVER USE @ThreeUK even if they appear to offer good deals. THEYRE TRASH

WthThree is down. SO WHEN IS @ThreeUK picking back up. Swear this network is so crap. No signal in town ever

I will be changing my network today because @ThreeUK are a load of shit woke up today with no service now it says 3G and no internet connection @EE here I come @ThreeUK go **** your self

@ThreeUK network is not connecting to 4g. I am data less. Help

@ThreeUK why ain't my mobile Internet not working 📱😡

@ThreeUK The network coverage is appalling, been with you 10+ years got network booster for my house but when I'm in the city centre I have no coverage

I think I might switch to @EE soon because @ThreeUK are a waste of time can’t get signal anyway and it really ***** me off

0 bar of mobile signal @ThreeUK before entering Leamington Spa at Kenilworth Road CV32 5RX #NoServiceHere

@ems_charlottex @VodafoneUK @ThreeUK It’s been a couple months now. I was with them years ago and signal was so so. Went to Vodafone after big they were expensive so back to 3 and they are cheaper but poop signal lol

@ThreeUKSupport Then how do we do this. I cant use the same pin. It tells me on trips. i have just set up a new Pin. i wont know if that works until it lets me down again

@ThreeUKSupport I am heading to the Us and Portugal on business trips in the next month. Should I just change to vodspahone whose customers dont seem to have these problems. My contract is now up for renewal

@BigJMusic @O2 @ThreeUK Did that... never looked back! Do it

@ThreeUK Can you help. I need a 4g WiFi dongle on pay as you with approx 20gb. Can you help

@ThreeUK and then after nearly 2 hours.... they put the phone down.. **** you Three!!!

Honestly getting so p*ssed off with @ThreeUKSupport their signal is so bad at my apartment like if I had known I would have just stayed with @EE it was never this bad with them 😡

@ThreeUKSupport Eventually. 1h 22m phone call and still didn't manage to get it paid do to the IVR and DTMF issue, and no promised call back yesterday. Live Chat agent disconnected chat instantly after waiting about 10 minites. Terrible terrible leaving experience.

@Three_Is_Broken @ThreeUKSupport Glad I left. Vodafone Voxi way forward. 2 months now, not one issue. Paying my last Three bill was one of the most frustrating things I have ever done....

@ThreeUKSupport Still waiting for a reply after 7 hours how poor is this ! Quote " We are here to Help" What help the Business certainly not the customer !

@ThreeUK gi my name is Adam, would any one be able to help me please I feel like I'm banging my head against a brick wall. Your overseas customer service have failed to sort my problem out for the 5th day its becoming laughable....please can someone help me .....

@ThreeUKSupport Pointless, done that before and you just come back with ‘congestion in the area’ bollocks. PAC has been requested, time to move to a better network.

@ThreeUKSupport Everything is crossed here. We're like contortionists 🙈. Will no doubt be back to you all if problem persists. Still need phone service. Please pass thanks to JJ. 🙌

@ThreeUKSupport so cheesed off. Can't contact anyone as three still haven't sorted problem, and need to. Been told resolved each month for 5 months, still without service at end of each month to middle of next, 1m apologies, no efficiency. Cheesed off

@ThreeUKSupport I have lost my network coverage over the last two days, to the point we were almost left stranded while away. Could not call Uber or phone anyone for help. Same just happened now while driving and using the navigation on my phone. It's getting ridiculous now!!!

@ThreeUKSupport I will certainly log the complaint, but you have been working to improve your connections since the past 3 years I’ve been on this network and no improvement have been made. University campus near the city centre is 100% of high priority.

Your Minimum Term finishes on : 14/07/2019 does this mean I have to cancel this 14 June as I want to cancel it not continue. @MartinSLewis @ThreeUKSupport

3 network must be the shittest. I have unlimited everything and still never works half the time @ThreeUK

@ThreeUKSupport So I have now been charged a 2nd month after clearly cancelling the chip twice now. This is terrible customer service your telephone contacts don't appear to listen or do their job. I'm outraged and think I need to end my contract.

@ThreeUK absolutely appealing #customerservice after cancelling my phone aim after it was lost and insurance claim being made I'm now being charged for fraudulent activity on the SIM which you should of cancelled 😠 this plus taking early payments joke a of a #network

Feels amazing been back on my iPhone! ******* awful phones @sonyxperia @Android don’t know how people do it ! @VodafoneUK ******* awful to! Glad to get back on my @ThreeUK 😍

@ThreeUKSupport I have coplaint ref numbers 230019 28577418 As the problem i have is the dialect and that the operatives do not listen when customers speak so because of the non communication from 3 i want the last bill cancelled

@LornaKe71863549 @ThreeUK It's terrible these scammers taking advantage of vulnerable people, just like you I never respond to a text message or call from any company that I deal with,I tend to check out Who Called Me online if I have a number or tweet the company which normally gets a quick response

@ThreeUKSupport That's a circular answer. I know there's no resolution because I'm still having poor signal, mislead about 5g, and fobbed off. Lack of resolution is not satisfactory. Your lack of internal escalation and self accountability is noted, and I will continue to share my anger here!

@ThreeUKSupport Call 2 - Phoned to complain and cancel if still refused a refund. Instead of assistance or even an apology I had an idiot repeatedly shove a new 2 year contract down my throat. I had to say no over 20 times to stop the sales pitch. 5 minutes of saying no to his stupid contract.

@ThreeUKSupport Fraudulent charges on my account. Was told there was no way to take things further. Call 1 - Refused any refund or assistance getting a refund from the scam company. Just transferred me to the fraudulent company's phone number - funny how scam companies never answer their phone.

@IAmMrAngry @ThreeUK @ThreeUKSupport Signals really bad in London,north east west and south. I’m a courier and every single day I have to hang up calls cause I lose connection and the people I’m talking to can’t hear me, I sound like a robot as well I’m told. I’ve been with them 10 years and it’s getting worse

@ThreeUKSupport Tried: restart phone; reset network settings; check/reset APN settings. It’s faster and more reliable roaming in Turkey! As a last resort a new SIM is being delivered.

@ThreeUK Your networks ******* shit.

@ThreeUKSupport I get these speeds consistently throughout the entire day, using an external cross-polarized antenna I bought to try and help the issue myself. Before I attached the antenna, speeds were even *worse*.

@ThreeUKSupport I have only tried using 3G instead of 4G when your customer support representatives over the phone have asked me to try doing so. Every time I have tried, speeds have only decreased.