3 (Three) Outage in Walsall, England

So @ThreeUK are trying to deal with my issue raised when they are saying it potentially is their fault. yet, their advice more than once is to take my issue to an ombudsman. perfect customer service there 3! @ThreeUKSupport

once again can’t get hold of @ThreeUK when i have an issue. gone over my bill nearly £100 in the last 3 months when they’ve been charging me for stuff completely wrong. @ThreeUKSupport

@ThreeUKSupport @ThreeUK your customer service is truly SHOCKING.

@ThreeUKSupport I’ve going to cancel it as I’ve found a cheaper contract for a newer phone, I’ve tried the link so I can cancel via the ‘chat online’ option but it says it’s offline even though the times state someone should be online. Please could I have some assistance cancelling please.

@ThreeUKSupport No 9ne will help me. I spoke to them and they said no one is working in cancellations convenientjy. They all working in new contracts though. I have several accounts with three been with you over 15 years and don't intend to change that except for this one

@ThreeUK I have been trying to cancel an old unused contract for last 30 days and no will help me. I'm gpu g round in circles. HELP ME PLEASE

@virginmedia sort out the damn WiFi - so many people pay ALOT for your terrible service & here I am (and many others) using my data from @ThreeUK 🤯 #sortitout #virginmediadown #whatarewepayingfor

@ThreeUK @paigebr0wn_ Shame you can’t do anything decent for long-standing customers and NHS staff instead of just raising their bill scumbags after my contract is up I’ll be taking my business else where and that’s true of everyone I work with who are on your network

@ThreeUK I need to give 30 day notice to cancel an old contract I don't use, please can you tell me how I do this as I'm going round in circles in the app and website.

@ThreeUKSupport I need to cancel a contract that I have not used in a year and my contract ends on 8th May so want to give 30 days notice. How do I do this, I have tried the app and the website and I'm going round in circles.

@ThreeUK thank you for not helping me at all with my mobile phone repair claim, totally broken screen covered by accidental damage in your policy that you have taken £240 pounds off me and basically said tough luck. I am a long term loyal customer with 3 contracts #shameonyou

@ThreeUKSupport hi is there a network issue in B757pe area both phone have no network or internet

@JustNdennis It’s just a plug in box I purchased this week from @ThreeUK, it’s been working ok so far, never had WiFi at home until now.

Anyone that had issue with @ThreeUK and been pressure to pay bills when service not working please add comment to we can create a petition against them please. @ThreeUKSupport give you free bill until they tired but do not sort issue

Beside all the stress with corana virus @ThreeUKSupport complain support name Anu ID65278 was extremely rude and it actually piss me off . I want to cancel both contract please . You are causing me stress and anxiety and it a shame after 4 years with @ThreeUK

@JayJayBansal @ThreeUK Yep, still not working, every channel has said something different, no clarification, just wait til tomorrow.

@ThreeUKSupport Unfortunately, arrived today, doesn’t work, phone and messaged, no support.

@ThreeUKSupport Hi Janet speeds still around 10mbit but full signal on my router. My number is 07491151832. My work Vodafone is 2 bars consistently is 30mbps

Sick to death of never having any service!! I don’t even live out in the sticks!!! Can’t wait until September when I can leave @ThreeUK

@GuyOrlov @brattandeaf @ThreeUKSupport My contract end in sept and already looking to move to EE. Cannot get any good signal strength in Birmingham City Centre and Sutton Coldfield town.

@ThreeUKSupport evening, any reports of network issues n the Dy4 area of the U.K?

@ThreeUK How is it possible that the network keeps dropping and dropping. Barely works and 3G feels like 90’s internet

@ThreeUKSupport how come all of a sudden my data in my home doesn’t work?! Have 3/4 bars and 4g yet a speed test shows I’m getting 0.05mbps which is basically nothing at all? Never had this issue before but randomly started happening this week.

@ThreeUK why is your signal so bad around Banbury???

@ThreeUKSupport .@mcmarsh No an annual rpi increase of 2.7% Would have only increased my bill To £15.78/9 depending on how three round up or down Forcing a customer to opt out of a new contract doesn't sound legal to me.

@ThreeUKSupport I chatted, what 3 times with you're colleagues, none of them would give me an answer as to why it would be rejected (the full amount) . I only ask you what reason (s) this would happen to a customer! Obviously it's a question you wish to avoid answering.

@ThreeUK @flaneuse___ Don’t go with three, I got told my mobile broadband would work with no problem, I cannot stream nothing on it, it’s garbage & three have basically conded me when they do a post check for me

@ThreeUKSupport Yes the signal is 4 bars it's your service that's not great. How do I speak to someone regarding this?

@ThreeUKSupport Thank you Mark, though Webchat asking me if I'm still there when I've just asked a Three representative not one but 2 questions isn't a good look - especially when I'm a very new customer. That said, I called up today after all&spoke to someone&this was much more productive.

@ThreeUKSupport Hi I need help urgently. I am trying to claim on my three rescue cover but no one is answering the phone and the online service will not work!