3 (Three) Outage in Burntwood, Staffordshire, England

@ThreeUK absolutely appealing #customerservice after cancelling my phone aim after it was lost and insurance claim being made I'm now being charged for fraudulent activity on the SIM which you should of cancelled 😠 this plus taking early payments joke a of a #network

Feels amazing been back on my iPhone! ******* awful phones @sonyxperia @Android don’t know how people do it ! @VodafoneUK ******* awful to! Glad to get back on my @ThreeUK 😍

Ditto. Never has an issue with @ThreeUK and luckily i was not affected by this either on all of my accounts with them.

So after having problems with @virginmedia mobile decided to join @ThreeUK let’s hope this is a better network 🙌🏻

So @ThreeUK @ThreeUKSupport you’ve cut me off AGAIN after a conversation on Wednesday that sorted my services out after YOUR error! Your customer service is a joke!

Question - iPhone XS or iPhone XR... trying to negotiate with @ThreeUK. Their new contracts are poor to say the least.

@ThreeUK @ThreeUKSupport Still not working

@ThreeUK @ThreeUKSupport You app is piece of crap. Can we have the old one that worked...

At @ThreeUK you app is crap

Hello @ThreeUK you app still not working. Please dump this new one and bring back the old one

Seems your app is still. Broken @ThreeUK

@ThreeUKSupport I was interested in the iPhone XR. However, my local store told me I’d have to pay for the handset anyway - kind of negates the “we’ll pay your upgrade fee as a treat” incentive as the price difference isn’t even that much! I’d rather wait until my contract actually expires!

@ThreeUK have the worst customer service in the world!

Been 3 months since I left @VodafoneUK after 9 years, so far @ThreeUK have been been incredible customer service wise compared to Vodafone. Really strongly wouldn’t recommend Vodafone for long term contract.

@EE Already did, several times. This isn’t an isolated incident. It happens far too frequently when there are large crowds. Never had the issue with @ThreeUK before I switched to EE.

@paflad @ThreeUKSupport Good luck with that too 😁 Went yesterday and got Mr J Worth. He refused to help as I don't have a driving licence or passport. Tried again today and got a very helpful lady who accepted my birth certificate and council tax payment card as id.

@paflad @ThreeUKSupport Good luck with that chap. I had to jump through hoops and walk across fire before they'd remove the filters from my account. I'm also a long time customer.

Time to phone up and cancel my contract, wonder how long @ThreeUK will keep me on the phone for 🤔

@ThreeUKSupport I'm not sure how long I've had the account but it's at least 5 years. Content filters were never activated. This problem only occurred today. Went to the 3 shop to try and get it removed but they refused as I had no photo id.

@veryfastreader @VodafoneUK @ThreeUK Yeah, @VodafoneUK should be investigated to be honest, their processes encourage getting into bad debt & they are super unhelpful & pretty rude. So far 3 months with @ThreeUK & they’ve been amazing & £50/ month cheaper & unlimited data.

Three are by far the worst phone company I’ve ever been with, robbing bastards @ThreeUK

@ThreeUKSupport You don't seem to understand. I tried that, i spent an hr talking to your webchat advisor who wouldnt help me either. I have called and gone through 'the process' at least 4 times before and Three have still failed to take action and resolve this. I give up. #OffToTheOmbudsman

@ThreeUKSupport I've have never had to give my bank details to you in the past. This whole situation is shocking. If it had been dealt with properly by your teams in the first place i wouldn't be left with this mess and stress.

@ThreeUKSupport I called multiple times several months ago. I cancelled my contract due to the shoddy customer service so have no faith it will ever be resolved tbh. I'm just fed up of empty promises. Not only is it a waste of time & paper but it's a direct disregard for my personal details.

@ThreeUKSupport I'm not the only one in this post code area who has terrible 4g... Most days i have to switch to standard 3g just to get any signal at all. Checking your own coverage checked there are constant "engineers are fixing the problem" nothing ever gets better or fixed

@ThreeUKSupport Sorry but I've have lost count of "web chats" I've had. Nothing fixes the issues. It is simply a Mast issue in my area. Not my phone (which between myself and partner have had 3 new phones and several new sims) look at my DMs they go back a couple of years!

@ThreeUKSupport Yes, no help

@ThreeUKSupport I'm paying £35 per month for a terrible service. You only have to go back through my DM's to yourselves since 2016! Absolutely terrible

@ThreeUK @ThreeUKSupport it’s so frustrating you guy don’t support the Apple Watch, is there any eta other than it’s “on the roadmap”

@katiemcquaide1 @ThreeUK @ThreeUKSupport Very bloody shady I’ve had enough of them and these stupid games lmao

Tweeted 3 times now regarding @ThreeUK and they keep getting deleted. AWFUL COMPANY

@ThreeUK poor customer service tried to arrange my 2 monthly payment together was told to go away then get sent a debt letter try to arrange a payment plan and they said no and put phone down! What sort of service is this?

@lukeh_11 @DPD_UK @VodafoneUK @ThreeUK I’m considering it. Just appalling service from the word go

I've been a @ThreeUK customer for nearly two years now and I may not be for much longer but I was really pleased with Wuntu this evening, saved me a decent amount of money on a lovely meal at @Big_Bella!

Hey @ThreeUK, I’ve been calling one of your stores to try and find out what paperwork I need to take in to get my upgrade sorted for days now and they never answer the phone. Can you help? @ThreeUKSupport

@ThreeUK One is esim are guys support esim?

@ThreeUK Absolutely Shocking customer service from 3 !

@ThreeUK are absolutely shocking... absolutely no signal no matter where I am

@ThreeUK your customer service is absolute shocking

@ThreeUK I signed up to wuntu before my birthday and I didn't get a birthday treat or offer just wondering what I would have got ?

@ThreeUK How long until you sort your app out re payments?? Always says payment failed as not a UK address then make it again, still failed then it will work...check bank and been charged at least twice. Happened 4 times I’ve used this app to pay. Well known issue as staff aware.

@ThreeUKSupport @ThreeUK will be changing providers very soon, it’s absolutely pointless to own a mobile phone in 3 if you are out of wifi range - the signal (supposedly 4G) is non- existent! #rubbishnetwork

The complaints team at @ThreeUK told I would not receive confirmation the closure of my complaint. I have now left Three after being with them for over 10 years - maybe longer! I await my letter of deadlock and will take it from there. #terribleservice 3/3

Over 10 yrs with @ThreeUK & have never been so disappointed! Was told yday by the Mumbai team that there was no manager/supervisor/team leader on site for me to speak to. I specifically asked if they were busy but was told that there was no one of seniority on site! #terrible 1/3

@ThreeUKSupport any news on when login will be available again, it’s in a loop at the moment

@ThreeUKSupport just been reading threw your tweets and it seems 3 mobile is having some signal problems everywhere!! Still no signal and U will know what the problems are and I don’t want to webchat!! 😡😡😡

I don’t have 4G/3G in London and I blamed it on congestion but it seems I don’t have it anywhere else @ThreeUK. Looking forward to the end of my contract in July to find a decent network!

@ThreeUKSupport @ThreeUKSupport I haven’t every time I type a password and press confirm reset I get generic mythree exception message. Not only added to that and the above but you have 30 min lockouts and so every time this happens I need to wait another 30 mins. Terrible for users.

So quick recap I’ve had a previous contract with @ThreeUK and decided to upgrade with them towards the end of September. Before I upgraded quick background story I moved houses and my service has been shit called them about it, apparently ‘it’s being fixed’.

You know that feeling when you want to just browse the internet, receive phone calls and texts but @ThreeUK NO SERVICE ASS has other plans. Welcome to my thread.

@ThreeUKSupport Yes it was accidentally left on for like only 20 minutes. I will be leaving based on your roaming charges and the fact that you won’t cancel this charge off my bill given that it was accidental and the charge is unproportionate to my usage at the time.

@ThreeUKSupport Yes but never of this amount. I know there are EU regulations to stop you guys from overcharging us. But outside of the EU, your charges are excessive and I will changing networks once my contract ends for sure and will be telling everyone else about this

@dad_anxious @O2 @snaildude @snaildude go with @ThreeUK, better service all round. Thats where im going when my renewals pop up. Been with @o2 7 years and the service has utterly dropped. Unless youre an influencer, then theyll send you one of their @o2 #bagsofcrap

@ThreeUKSupport I did even though I don't believe the problem is with my device, since yesterday I've got the very same issue and also a friend is experiencing the same here. It got better only in the evening. That's been terrible lately

@ThreeUK signal in #Blackpool is shocking!!!!!!!