3 (Three) Outage in Stafford, England

Question - iPhone XS or iPhone XR... trying to negotiate with @ThreeUK. Their new contracts are poor to say the least.

@ThreeUK I've been waiting over 72 hours to switch my mobile number & now I've been told it's going to be another 24 hours to complete the request.... customer service at it's worse 😡😡😡😡

Time to phone up and cancel my contract, wonder how long @ThreeUK will keep me on the phone for 🤔

@ThreeUKSupport I'm not the only one in this post code area who has terrible 4g... Most days i have to switch to standard 3g just to get any signal at all. Checking your own coverage checked there are constant "engineers are fixing the problem" nothing ever gets better or fixed

@ThreeUKSupport Sorry but I've have lost count of "web chats" I've had. Nothing fixes the issues. It is simply a Mast issue in my area. Not my phone (which between myself and partner have had 3 new phones and several new sims) look at my DMs they go back a couple of years!

@ThreeUKSupport I'm paying £35 per month for a terrible service. You only have to go back through my DM's to yourselves since 2016! Absolutely terrible

@ThreeUK @ThreeUKSupport it’s so frustrating you guy don’t support the Apple Watch, is there any eta other than it’s “on the roadmap”

Ordered the new Apple Watch hoping that @ThreeUKSupport will support it soon! Wanted stainless steel again but you can’t get that with GPS only :( - don’t let me down three. Don’t want to move to @EE next year if I can help it.

@ThreeUKSupport is voicemail down as I can’t call it? Calling other numbers works fine.

@ThreeUKSupport Chris, issue with non UK nationals phoning out the blue is your not sure if they are genuine. Sorry but its true and feel bad for those staff. Cheaper labour doesn’t always get results.

@ShahaTells @ThreeUK Not even witty comment. Be the same shit. Whats your postcode. Oh yh we have work going on in that area 😂😂🤣

@ThreeUKSupport I have been on web chat twice no joy simple fix nearly 3weeks and still waiting

@ThreeUK terrible customer service! After closing my account (due to the same problem) I received a letter informing me I was entitiled to a refund after my last bill- waited 15 mins on phone to be reimbursed only to be told it was a mistake, no comprehensible explanation made

The ex was daft enough to lend me her work phone, so I popped along to the flat, and... 37.6Mbps down, 32Mbps up @threeuk FTW!

@ThreeUKSupport No, sadly not. It seems like the last 2 people,who work for customer service, doesn’t know what they’re actually doing. I’m just going to go into a three shop tomorrow and hopefully someone in there can help

@voiceofrally @ThreeUK @VodafoneUK @ThreeUK have been brilliant for me @voiceofrally. You’re right the data passport is a bit tricky but the customer service has been great when overseas (especially @RallyMexico !)

@ThreeUK your 4G service in Canterbury was pretty poor today. Several times I missed messages from my wife. Come to think of it, your service in Canterbury has been pretty poor for a while. Which is a disgrace for a University City.

@ThreeUKSupport no signal again for whole evening at home! 2nd time in a week and have tried to Wi-Fi live chat but told nobody available! My phone connectivity is essential for safety and my disability ♿😡

@ThreeUKSupport Ordered a week tomorrow. I bought online. Are you also using it and suffering from poor speeds as that could explain the 5+ days to reply.