3 (Three) Outage in Guildford, Surrey, England

@ThreeUKSupport @gtrowb1 I have been having the exact same problem for at least the last week. I’ve had no luck logging in to the browser/app or changing my password

@ThreeUK problems with 4G in Hampshire/Surrey since 3pm today..

Why is the 3 app so hard to use, can't have WiFi on but I have no 4G, it's redirected me 10x and the button to reset the password doesn't work 🤔 @ThreeUK

@ThreeUKSupport Are there network issues? No home broadband for 6+ hours and poor 4G currently. All the obvious things tried. No one seems to answer phone and can't get onto live chat.

@ThreeUK I want to change my contract but it’s basically impossible to contact you. I’ve forgotten my My3 password and your website errors every time I try to reset. Your call centre isn’t taking any calls and your Live Chat just doesn’t work. How do I talk to a person?

@talkSPORT The only way the new @ThreeUK @ChelseaFC shirt is worth £70 is if it boosts your phone signal when you wear it! Another example of clubs forgetting the fans don’t have wallets as big as Romans. #embarressing

@ThreeUKSupport I spoke to someone on chat on wednesday morning. He promised me it was arriving that day...... still no sign... i cant even cancel it because i cant access anything. This is bad service 😡

@ThreeUKSupport is there a problem with three our signal has been terrible for ages now

@ThreeUK USELESS 3 days 6 queues, get to front of one only 2 b told wrong dept.(I know but it’s the only way in!!) passed over to new longer Q then cut off!! Crap!!

Very sneaky from @ThreeUK. Account closed, told it would refund any credit. Get a letter saying account is in credit but need to call to get it. Obviously calling isn’t working currently. Sorted now with great chat support. Fine now, just sneaky.

@ThreeUK I really hate the poor signal and service along with such poor customer service. I wish I hadn’t renewed my contact

@ThreeUKSupport just shocking so fed up with 3 wish I never upgraded!

@ThreeUKSupport Everywhere I go I get no data signal! And turning it to 3G like your Reading store colleagues suggested doesn’t work either!

@ThreeUKSupport Problem is Kimberly that Three fail to admit there’s an issue & fob us off. It’s been terrible for a long time now & so has the customer service.

@ThreeUKSupport I haven’t had a phone signal for 2 days. Please help.

@ThreeUK Poor customer service! 3rd call ask for manager agent refused to put me through. No bill no payment! No online bill service! How many months does it take to fix an issue! My post from yesterday ignored!

@ThreeUK Poor customer service! 3rd call ask for manager agent refused to put me through. No bill no payment! No online bill service! How many months does it take to fix an issue!

@briwen72 @SurbitonMoan @ThreeUKSupport Spoke to @ee yesterday . Problem due to mast in Hampton court area- they’ve been unable to get access from the landowner. I had an SMS yesterday to say that work has commenced.

@TheDJ_Chubbs @ThreeUK I found the same in Croatia mate. My @EE signal better over there than in my own home. 🤔😩

@ThreeUKSupport I did listen to them, twice none of them said “to speak to an advisor about our complete lack of decent customer service press #” But enjoy your jokes.

@ThreeUKSupport if there is a worse customer service than 3 I would like to know. I cannot access my bill as despite me changing my password when I log in it says unrecognised tried to phone an as usual deplorable customer service says they cannot help.

@ThreeUK That’s it after 12 years of being your customer I’ve had enough of your broken promises , complaints never investigated , a cataclysmic battery of poor service. I’ve defected to another provider that values my business. #poorservice #neveragain #3worstnetwork

People only the bad experiences too much. Tell me a time you had A great customer service experience. I bet you can't! @ThreeUK always smash it and even more so with a moving in gift hamper @bt_uk just sorted me with BB and a £100 gift card @xboxuk and #GamePass I mean come on!

@ThreeUK My network doesn't work every week, if I ring up about it three they keep me on the phone for hours to waste my time doing the same basic checks. I use giffgaff even though I'm imprisoned in a contract with three. Don't buy three folks!!!

@ThreeUK hi i have been trying to cancel a tablet contract i took out along with my phone which is nearl finished i was on the phone for over 1hr to someone who kept trying to sell me other deals when i said no he cut me off shocking customer service im so annoyed at this

@ThreeUKSupport Thanks, I used the sale live chat to check and got everything I needed. Problem I have more than one account registered to the same email- it doesn’t work

Please @ThreeUKSupport, don't make me look bad by recommending a duffer provider to my girlfriend. Yours looked like a better deal, but this hassle is making me question that. What do we need to do? 3/3

@ThreeUK good evening. I am currently out in Turkey and I am trying to activate data passport. It keeps@telling this is unavailable. Can you help please

@ThreeUKSupport Listen Scott, how in the blue hell am I supposed to know to cancel a contract when my phone number never changed? Why was a second phone number created? How about you answer my questions instead of try and tell me how it’s not possible and how it’s all my fault.

@ThreeUKSupport As far as I’m concerned, I never received any mention about having two contracts and I could never access this second contract on my account. You have taken £200 from my account and I want full reimbursement. Your service sucks.