3 (Three) Outage in Guildford, Surrey, England

@ThreeUKSupport Still absolutely no use whatsoever. No customer service. No help. Your own systems are now down. The latest excuse. 4 months of you taking money & providing zero service. Basically a scam.

@ThreeUKSupport But you haven’t helped solve the problem at all.

@ThreeUKSupport How do I msg you so that not everyone can see. All of the info will be linked to my account. Nothing to do with a new phone. It’s one under warranty not working for nearly 4 months & now you avoiding paying for the Apple store replacement. All you do is take my money each month.

@ThreeUK - been trying to get resolution to a relatively simple issue for 3-4. Months. No mobile service. No handset. You are happy to keep taking my money & provide no help. Web chat & call centre totally useless. How do I contact a grown up with some authority & sense?

@ThreeUK the signal on my phone has been really bad this past week, the same on our Three broadband, and my sis said the same thing this evening about her Three broadband. Your website says all good though. Is there a problem in Horsham?

@ThreeUKSupport It’s ok. I’ve escalated and am awaiting feedback from complaints team. The last few days have been a shambles & I’ve spent hours trying to fix Threes issues. Bottom line is you want 4 contracts or you don’t......

@ThreeUKSupport Yeah. On to chat support..... but of a game 😬

@ThreeUKSupport I see you have eSim support - is Apple Watch connectivity soon to follow? Please....

Can't help thinking @ThreeUK missed a trick when they chose to sponsor Chelsea instead of @FulhamFC #FFC

@ThreeUKSupport @gtrowb1 I have been having the exact same problem for at least the last week. I’ve had no luck logging in to the browser/app or changing my password

@ThreeUK problems with 4G in Hampshire/Surrey since 3pm today..

Why is the 3 app so hard to use, can't have WiFi on but I have no 4G, it's redirected me 10x and the button to reset the password doesn't work 🤔 @ThreeUK

@ThreeUKSupport Are there network issues? No home broadband for 6+ hours and poor 4G currently. All the obvious things tried. No one seems to answer phone and can't get onto live chat.

@ThreeUK I want to change my contract but it’s basically impossible to contact you. I’ve forgotten my My3 password and your website errors every time I try to reset. Your call centre isn’t taking any calls and your Live Chat just doesn’t work. How do I talk to a person?

@talkSPORT The only way the new @ThreeUK @ChelseaFC shirt is worth £70 is if it boosts your phone signal when you wear it! Another example of clubs forgetting the fans don’t have wallets as big as Romans. #embarressing

@ThreeUKSupport I spoke to someone on chat on wednesday morning. He promised me it was arriving that day...... still no sign... i cant even cancel it because i cant access anything. This is bad service 😡

@ThreeUKSupport is there a problem with three our signal has been terrible for ages now

@ThreeUK USELESS 3 days 6 queues, get to front of one only 2 b told wrong dept.(I know but it’s the only way in!!) passed over to new longer Q then cut off!! Crap!!

Very sneaky from @ThreeUK. Account closed, told it would refund any credit. Get a letter saying account is in credit but need to call to get it. Obviously calling isn’t working currently. Sorted now with great chat support. Fine now, just sneaky.

@ThreeUK I really hate the poor signal and service along with such poor customer service. I wish I hadn’t renewed my contact

@ThreeUK are weak. They remove comments they don't like, and ignore the fact that staff treat those with mental illness appallingly. Cue the copy pasted 'sorry you feel that way' dismissal, from the indifferent, mocking, business.

@ThreeUKSupport I’m a taxi driver so roam the city a bit. But central part of city it’s a very poor connection

@ThreeUK - any chance you can actually fix the problem with requesting a new password from your site? I cannot get in an despite speaking with cust serv, still no new pw access!

@ThreeUKSupport My Huawei AICubeB900 1000 GB data Poor internet performance issue.

@ThreeUKSupport Yes I've already done that twice and its still really bad!! I only have 1 bar of signal. Im considering of leaving this network because of this as i cant even use my phone

@ThreeUKSupport How do we access online support?

@ThreeUK Seem to have "Text delivery reports" added to my bill. What are they? Neverasked for them, never had them as far as I know.

@ThreeUKSupport been loosing signal multiple times a day and no connection in the east Cheshire area, any ideas?

@ThreeUKSupport My 4G home connection has been dropping packets all day. Connected to Cell ID 2792776 / eNBID 10909. Basically unusable as can't sustain a constant connection. Is there a known issue?

So these numbers don't make any sense whatsoever and he can't even explain it to me. So here I am, hoping that this router turns up at Three because apparently there is no other solution. Or is there? @ThreeUK @ThreeUKSupport