3 (Three) Outage Report in Guildford, Surrey, England
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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (50%)
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Total Blackout (24%)
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Phone (19%)
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Wi-fi (5%)
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E-mail (2%)
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TV (%)
Live Outage Map Near Guildford, Surrey, England
The most recent 3 (Three) outage reports came from the following cities: Bordon, Lightwater, West Byfleet, Farnborough and Dorking.
| City | Problem Type | Report Time |
|---|---|---|
 Bordon |
Internet | |
| Lightwater |
Phone | |
| West Byfleet |
Internet | |
| Farnborough |
Internet | |
| Bordon |
Phone | |
| Dorking |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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3 (Three) Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Nikki Hayler
(@Nikki1618) reported
from
Virginia Water, England
Why is the 3 app so hard to use, can't have WiFi on but I have no 4G, it's redirected me 10x and the button to reset the password doesn't work 🤔 @ThreeUK
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Anita Duncan
(@AnitaDuncan1) reported
from
Wokingham, England
@ThreeUK I really hate the poor signal and service along with such poor customer service. I wish I hadn’t renewed my contact
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Emma Kennedy
(@ekennedy29) reported
from
Wokingham, England
@ThreeUK I want to change my contract but it’s basically impossible to contact you. I’ve forgotten my My3 password and your website errors every time I try to reset. Your call centre isn’t taking any calls and your Live Chat just doesn’t work. How do I talk to a person?
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Konstantinos B.
(@kostasbotonakis) reported
from
Ash, England
@ThreeUK problems with 4G in Hampshire/Surrey since 3pm today..
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Don Morgan
(@donmorgan007) reported
from
Leatherhead, England
@ThreeUKSupport But you haven’t helped solve the problem at all.
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Mark in Hants 🇪🇺 🇬🇧
(@markinhants) reported
from
Aldershot, England
@ThreeUKSupport Yeah. On to chat support..... but of a game 😬
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Don Morgan
(@donmorgan007) reported
from
Leatherhead, England
@ThreeUKSupport Still absolutely no use whatsoever. No customer service. No help. Your own systems are now down. The latest excuse. 4 months of you taking money & providing zero service. Basically a scam.
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Sam Young
(@samyoung45) reported
from
Bagshot, England
@ThreeUKSupport @gtrowb1 I have been having the exact same problem for at least the last week. I’ve had no luck logging in to the browser/app or changing my password
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Hamish Ellis
(@Hamish_Ellis) reported
from
Cranleigh, England
Very sneaky from @ThreeUK. Account closed, told it would refund any credit. Get a letter saying account is in credit but need to call to get it. Obviously calling isn’t working currently. Sorted now with great chat support. Fine now, just sneaky.
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J A M E S A L L C H I N
(@JamesAllchin10) reported
from
Broadbridge Heath, England
@talkSPORT The only way the new @ThreeUK @ChelseaFC shirt is worth £70 is if it boosts your phone signal when you wear it! Another example of clubs forgetting the fans don’t have wallets as big as Romans. #embarressing
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Don Morgan
(@donmorgan007) reported
from
Leatherhead, England
@ThreeUK - been trying to get resolution to a relatively simple issue for 3-4. Months. No mobile service. No handset. You are happy to keep taking my money & provide no help. Web chat & call centre totally useless. How do I contact a grown up with some authority & sense?
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SW 6
(@steve1964sw6) reported
from
Camberley, England
Can't help thinking @ThreeUK missed a trick when they chose to sponsor Chelsea instead of @FulhamFC #FFC
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Stuart Zissman
(@stu_ziss) reported
from
Fairlands, England
@ThreeUKSupport I see you have eSim support - is Apple Watch connectivity soon to follow? Please....
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click'n'knit
(@siouxian) reported
from
Wokingham, England
@ThreeUKSupport Are there network issues? No home broadband for 6+ hours and poor 4G currently. All the obvious things tried. No one seems to answer phone and can't get onto live chat.
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me
(@toffee_7) reported
from
Godalming, England
@ThreeUKSupport is there a problem with three our signal has been terrible for ages now
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Martin Smith
(@Mpsmiffy) reported
from
Horsham, England
@ThreeUK USELESS 3 days 6 queues, get to front of one only 2 b told wrong dept.(I know but it’s the only way in!!) passed over to new longer Q then cut off!! Crap!!
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Don Morgan
(@donmorgan007) reported
from
Leatherhead, England
@ThreeUKSupport How do I msg you so that not everyone can see. All of the info will be linked to my account. Nothing to do with a new phone. It’s one under warranty not working for nearly 4 months & now you avoiding paying for the Apple store replacement. All you do is take my money each month.
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Mark in Hants 🇪🇺 🇬🇧
(@markinhants) reported
from
Camberley, England
@ThreeUKSupport It’s ok. I’ve escalated and am awaiting feedback from complaints team. The last few days have been a shambles & I’ve spent hours trying to fix Threes issues. Bottom line is you want 4 contracts or you don’t......
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αℓεxαη∂яα ℓεgσυιx
(@Legouix) reported
from
Chertsey, England
@ThreeUKSupport I spoke to someone on chat on wednesday morning. He promised me it was arriving that day...... still no sign... i cant even cancel it because i cant access anything. This is bad service 😡
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sam james.
(@jamesysam002) reported
from
Horsham, England
@ThreeUK the signal on my phone has been really bad this past week, the same on our Three broadband, and my sis said the same thing this evening about her Three broadband. Your website says all good though. Is there a problem in Horsham?
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Josh Chapman
(@_joshchapman98) reported
@ThreeUKSupport Issue ends up resolving itself automatically after 20 ish mins or so but restarting phone/turning mobile data off/on, turning airplane mode on/off doesn’t work at all and just continues to show ‘No Service’
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Lara Campher
(@CampherLara) reported
@ThreeUK why let people sign up for contracts at a set price and then charge more when one of your staff make a mistake and cancel a Direct Debit increasing the payment price! Will most definitely be moving providers when the contract ends!!
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Jon Walker
(@jonaswalker65) reported
@ThreeUKSupport The signal, although less powerful, seems to be more consistent for streaming etc now. I am reaching speeds that I was getting before. If things improve I might give you a second chance and not look elsewhere for my supply as I’m out of contract
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Robbo@pitchside7
(@chrisrobson1163) reported
@ThreeUKSupport what's happened to the signal in YO86NN
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Lara Campher
(@CampherLara) reported
@ThreeUKSupport Although the payment was cancelled through miscommunication?! The customer service that’s been provided by 3 over the last few months has been well below par in a number of issues so I can’t say I’m surprised by this either, just looking to up the income!
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Stuart Lambert
(@Stu_Lambert) reported
@ThreeUKSupport So your message that suggests work is being completed is inaccurate. We have instead received sub par service for the last few days!
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Joe Powell
(@Joe_Damarsio) reported
@ThreeUKSupport Hi 3 my old mobile number was supposed to be moved from my old network to 3 on the 24th but it has not done so. I'm also getting access denied when I try to sign in to my3 and use the website, even the homepage. Is there anything you can do to help?
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Mine
(@minemartina) reported
@ThreeUKSupport I was expecting almost all calls to be on WiFi call as at home, but this month that doesn’t seem to be the case.. is there a problem with it?
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Adam Ferguson
(@adfergy) reported
@ThreeUKSupport Hi. I'm trying to switch my old number from a different network to Three, but I keep getting this message: "An unknown error has occurred". The old and new numbers and PAC code are all correct. Any thoughts? Thanks.
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Tony Ward
(@tonyeward) reported
@ThreeUK I can't get into my account, if I try to change my password I get the error my3auth.text.generic.error. I have tried on several computers and different browsers. Can you help?