3 (Three) Outage Report in Guildford, Surrey, England
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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (57%)
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Phone (20%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Guildford, Surrey, England
The most recent 3 (Three) outage reports came from the following cities: Dorking, Godalming, Woking, Leatherhead, Addlestone and Guildford.
| City | Problem Type | Report Time |
|---|---|---|
 Dorking |
Phone | |
| Godalming |
Internet | |
| Woking |
Internet | |
| Woking |
Phone | |
| Leatherhead |
Phone | |
| Addlestone |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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3 (Three) Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Hamish Ellis
(@Hamish_Ellis) reported
from
Cranleigh, England
Very sneaky from @ThreeUK. Account closed, told it would refund any credit. Get a letter saying account is in credit but need to call to get it. Obviously calling isn’t working currently. Sorted now with great chat support. Fine now, just sneaky.
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Martin Smith
(@Mpsmiffy) reported
from
Horsham, England
@ThreeUK USELESS 3 days 6 queues, get to front of one only 2 b told wrong dept.(I know but it’s the only way in!!) passed over to new longer Q then cut off!! Crap!!
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JMP 🇬🇧
(@BIGrsJ) reported
from
Horsham, England
@ThreeUKSupport Problem is Kimberly that Three fail to admit there’s an issue & fob us off. It’s been terrible for a long time now & so has the customer service.
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J A M E S A L L C H I N
(@JamesAllchin10) reported
from
Broadbridge Heath, England
@talkSPORT The only way the new @ThreeUK @ChelseaFC shirt is worth £70 is if it boosts your phone signal when you wear it! Another example of clubs forgetting the fans don’t have wallets as big as Romans. #embarressing
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me
(@toffee_7) reported
from
Godalming, England
@ThreeUKSupport is there a problem with three our signal has been terrible for ages now
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Paul Hunsdon
(@Hunsy1969) reported
from
Wokingham, England
@TheDJ_Chubbs @ThreeUK I found the same in Croatia mate. My @EE signal better over there than in my own home. 🤔😩
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Steph Weller
(@stephweller97) reported
from
Guildford, England
@ThreeUKSupport Everywhere I go I get no data signal! And turning it to 3G like your Reading store colleagues suggested doesn’t work either!
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Nikki Hayler
(@Nikki1618) reported
from
Virginia Water, England
Why is the 3 app so hard to use, can't have WiFi on but I have no 4G, it's redirected me 10x and the button to reset the password doesn't work 🤔 @ThreeUK
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Tony Thompson-Bowers
(@foxy2856) reported
from
Sandhurst, England
@ChrisMoyles I’m having issues with @ThreeUK @ThreeUKSupport at least you can see on the website there mast is not working. 3 mobile site is also not working to check. 😡
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αℓεxαη∂яα ℓεgσυιx
(@Legouix) reported
from
Chertsey, England
@ThreeUKSupport I spoke to someone on chat on wednesday morning. He promised me it was arriving that day...... still no sign... i cant even cancel it because i cant access anything. This is bad service 😡
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Anita Duncan
(@AnitaDuncan1) reported
from
Wokingham, England
@ThreeUK I really hate the poor signal and service along with such poor customer service. I wish I hadn’t renewed my contact
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The Duped
(@TheDuped1) reported
from
Bramley, England
@ThreeUKSupport In fairness like most 3 customers I have never experienced any real problems with the network to be fair.... Unlike every other network they are always down or having issues hence why I went to 3 in the first place.... I'm a network engineer and 3 are the best by a long way....
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Randombiz
(@RandomBiz) reported
from
Esher, England
@briwen72 @SurbitonMoan @ThreeUKSupport Spoke to @ee yesterday . Problem due to mast in Hampton court area- they’ve been unable to get access from the landowner. I had an SMS yesterday to say that work has commenced.
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click'n'knit
(@siouxian) reported
from
Wokingham, England
@ThreeUKSupport Are there network issues? No home broadband for 6+ hours and poor 4G currently. All the obvious things tried. No one seems to answer phone and can't get onto live chat.
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Graeme Hutchison
(@gdhutchison) reported
from
Fleet, England
@ThreeUKSupport I haven’t had a phone signal for 2 days. Please help.
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Emma Kennedy
(@ekennedy29) reported
from
Wokingham, England
@ThreeUK I want to change my contract but it’s basically impossible to contact you. I’ve forgotten my My3 password and your website errors every time I try to reset. Your call centre isn’t taking any calls and your Live Chat just doesn’t work. How do I talk to a person?
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Nick Szewciw
(@Touring_Tech) reported
from
Camberley, England
@ThreeUKSupport I did listen to them, twice none of them said “to speak to an advisor about our complete lack of decent customer service press #” But enjoy your jokes.
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Anita Duncan
(@AnitaDuncan1) reported
from
Wokingham, England
@ThreeUK Poor customer service! 3rd call ask for manager agent refused to put me through. No bill no payment! No online bill service! How many months does it take to fix an issue!
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Anita Duncan
(@AnitaDuncan1) reported
from
Wokingham, England
@ThreeUKSupport just shocking so fed up with 3 wish I never upgraded!
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Anita Duncan
(@AnitaDuncan1) reported
from
Wokingham, England
@ThreeUK Poor customer service! 3rd call ask for manager agent refused to put me through. No bill no payment! No online bill service! How many months does it take to fix an issue! My post from yesterday ignored!
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Niamh #IStandWithUkraine
(@MadIrishLass) reported
@ThreeUKSupport hi - my son phoned you yesterday as was unable to make/receive calls and texts. You had blocked his account but gentleman he spoke to said it would be lifted within 24hours. His mobile data is still not working.
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Lesley Storm is alive and well.
(@lesley_storm) reported
@ThreeUKSupport Yes. I’m in the U.K. I can’t get the app, because no internet. I’m using a public network at present with my iPad. My phone is no good.
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Bex
(@Bexmakescakes) reported
Sales call from @ThreeUK offering me a phone deal. I explained (very politely) that as I had been seriously let down by 3 a few years ago, leaving me having to buy a PAYG mobile when heavily pregnant so that I could actually call the hospital because my service at home had 1/2
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Paul Walker
(@PaulWomblevra) reported
@ThreeUKSupport We are going to change provider. As internet at home is quite often poor. They always say they are working in our area, even when website says they are not. Also we travel to Europe quite a bit and want roam like at home
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Niamh #IStandWithUkraine
(@MadIrishLass) reported
@ThreeUKSupport A few years and he was in touch yesterday. I can dm you tge details of his account but tge whole issue is that he cannot make or receive calls/texts so will have great difficulty getting in contact with you!
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Paul Walker
(@PaulWomblevra) reported
@ThreeUKSupport once again Crappy Internet on both phones and both routers, check to see if there is a problem in the area. Internet(eventually ) says no problems. Phone three and get fobbed of with there is a problem in your area. So we will be cancelling phones and internet
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Shark Eyes
(@prodigalbum) reported
@jerryaldrichiii @SwiftOnSecurity Mobile providers’ security is all crap. The head of security at @ThreeUK told me that call centre staff could see user passwords, and when I said that was an inexcusable security flaw he said, “How else can they check you know the password?” The head of security. He asked that.
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Andrew Johnson
(@valcot) reported
@ThreeUKSupport Very unhappy with customer support about an early termination charge on a final bill. I had an email from 3UK which said there wouldn’t be charges and I checked before using a PAC code. I’ve provided a copy of the email to them - yet I’m getting nowhere with them.
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Paul Walker
(@PaulWomblevra) reported
@ThreeUKSupport Mobile Broadband at home is poor quite often, telephone support always fob you off by saying they are working in your area, EVEN when website says there is no work in our area Also we travel to Europe quite a lot and we want roam like at home.
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Nathan Benaich
(@nathanbenaich) reported
@ThreeUKSupport Nah you should just refund me because it’s a constant issue for months if not years.