3 (Three) Outage in Leatherhead, Surrey, England

@ThreeUKSupport hello! I have had problems removing the parental control from my account for months, I have an UK credit card, which should prove that i am already over 18 more than enough, but it gets declined all the time:/

@ThreeUKSupport new customer (2 weeks) at Gatwick airport south terminal. No mobile signal. I'm starting to regret switching from Vodafone. Please sort this out. I'm on the free wifi sending this tweet.

5 days in and still nothing. The ‘congestion’ @ThreeUK told me is the issue in Kingston seems to also apply to north London, central London and east London it seems as Everywhere I’ve been I can’t text or use internet. #refund #changingprovider #avoidtheee @Three_Is_Broken

@ThreeUK Your network now total garbage and never works. I’m off 🖕

@ThreeUKSupport Logged via online chat. Was originally offered a £5 compensation, which I rejected. Was passed onto second level technical support who have authorised effectively a month free on both my accounts. Had a missed call 24th Dec but nothing since

@cokernutts @ThreeUKSupport Lol switch to 3G. Btw most modern iPhones don’t even allow that button to work any more. But you’d know that as a mobile network operator, right...

@Mumma_haley35 @virginmedia Sounds that way. Unfortunately @ThreeUK seem to be having issues in KT2 as well, so even my 4G isn’t working very well on my phone. Telco needs to move into the modern world of customer service, maybe @Ofcom need to change their regulations.

@IfIKnewThen @Tell2k @ThreeUK The point is, is that it’s Virgin Media’s obligation to keep their fee-paying clients informed with truth and transparency. Anything less is an insult. Accidents happen, (as with the fibre optic ****-up) but lying, misleading and manipulating is utterly deplorable, #leavevirgin

Get back to London and my phone signal is worse than being in Paris. @ThreeUK sort your shit out!

@ThreeUKSupport @aanteater_ I’ll be doing the same. The service is abysmal in this area. Today it’s unusable, again. Generic promises of 5G are irrelevant when the basics are broken.

@miserablekings @three @ThreeUK @ThreeUKSupport I literally don’t even know what to do about this. And yet, out goes the money from my account for a service I’m NOT GETTING. @ThreeUK

@amelia_jk @ThreeUK Honestly it’s ridiculous how bad they are! Yet keep signing back up with them

@ThreeUKSupport Everywhere I go I get no data signal! And turning it to 3G like your Reading store colleagues suggested doesn’t work either!

@ThreeUKSupport I ain't asking you for Santa's post code...Yes, it is your crap service. My post code is KT12RF. Now dont start sucking it like a popsicle, do something about it.

No like I’m actually mad. Why are @ThreeUK sooooo shit. Someone recommend a good network provider in the UK - including home internet etc please.

@ThreeUK need someone to call me ASAP about your utter shit customer service before I cut mine and my family’s contracts immeadiately

@ThreeUK need someone to call me ASAP about your utter shit customer service because I cut mine and my family’s contracts immeadiately

Maybe @ThreeUK and @ThreeUKSupport are down as well as their network can't think why else they'd ignore me... 🤔

@ThreeUK Ha ha you can’t even get 4g right in London let alone 5g. Seriously shocking service and signal from 3 for months

@ThreeUKSupport My phone is iPhone 11 Pro Max and my husband is the iPhone X max. Both of them with the same problem. Cmon, I’m regretting to made that contract with you guys!

@ThreeUKSupport Oooo that’s the point, I live in CR42BA and it is terrible here. I work in SM45JD and, I don’t have words to describe how bad it is there. My husband was #O2 and I asked him to come to @ThreeUK he is complaining and saying it has been his worst decision ever to 📱

Gosh @ThreeUK has one of the worst internet signal ever in #UK I’ll never recommend it!

@ThreeUKSupport Bit of a late reply. This issue is now irrelevant. Twitter generally used for more immediate things.

@ThreeUKSupport Done this dance already, it never worked, nobody can be expected to turn off all notifications for every app one by one, and that wasn’t the issue. Your charges are exorbitant and your signal was abysmal over there.

@ThreeUK what’s happening to the network/internet. I can make phone calls but that’s it. No internet. Turned phone on and off multiple times. #networkissues #networkfail #nointernet

@ThreeUKSupport I have had enough of this. Please provide me details of how to make an official complaint to OFCOM about this .

@ThreeUK fix your internet you bastards. Robbery is what your doing to me

@bluemoonstar @ThreeUK Three are awful in London. @EE are v good

@ThreeUKSupport why is your 4G so poor in London. I barely have any signal when I’m here even though it says I do 😫

@briwen72 @SurbitonMoan @ThreeUKSupport Spoke to @ee yesterday . Problem due to mast in Hampton court area- they’ve been unable to get access from the landowner. I had an SMS yesterday to say that work has commenced.

@ThreeUKSupport Yes I still have a problem! This is 5 days now without internet. O have already had one parking ticket because I couldn't pay as the app didn't work. Please sort this out. I can't do my job properly

@dergal @ThreeUK @ThreeUKSupport Yes! My signal just disappears completely sporadically

@ThreeUKSupport guys I’ve tried to use your Live Chat q number of times to complain about your app and the outage on Thursday. No one will respond to the Live Chat or my Tweets to this handle…

@respros @ThreeUKSupport Yeah. They said a few days ago there were issues, not heard anything since but mine keeps dropping also.

@ThreeUKSupport It was due to your network being down which you know about

@ThreeUK My mobile internet still not working past 24 hours! Been with out internet 😡

@ThreeUK has provided the worst service i have ever experienced. Constant drop calls, no coverage and constant failed messages. Bye bye

@ThreeUKSupport In fairness like most 3 customers I have never experienced any real problems with the network to be fair.... Unlike every other network they are always down or having issues hence why I went to 3 in the first place.... I'm a network engineer and 3 are the best by a long way....

Because my phone was connected to my WiFi since yesterday evening I didn't notice the @ThreeUK outage till this morning. I've been with them for 2 years and this is the first issue I've had with them. For what I pay and what I get I'm not going to beat them for the outage.

@ThreeUK sort your shit out! Internet is ******

@TheHodge @ThreeUK Three. It's a known problem though

@Johngs08 @ThreeUK Yeah I saw that, should get an automatic refund for a period without service.

To those, like me, who are lacking data/internet on the @ThreeUK network, I see that @ThreeUKSupport are stating that the network are having data issues. It's not your phone! It's been down since last night.

@ThreeUK where’s the information about your atrocious Notwork issues, all night no 3/4G🤬

@BBCBenThompson @ThreeUK @BBCBreakfast I did not realize it was down until I saw your news report - as I am in my house & I use my wifi (not data) // have turned the WiFi off on my phone and it def does NOT connect to the internet 😳 Hope you get a response from @ThreeUK soon !!

@ianbetteridge @ThreeUK Three has been down nationwide since midnight

@ThreeUKSupport why’s your network done. Why you bothering with 5G when you can’t even run a network!!! 🤬🤬🤬🤬#Threemobile

@ThreeUK why is my service not working 😡

@ThreeUKSupport trying to use the chat feature on the app it’s not working

@ThreeUK @ThreeUKSupport Hello. I am still waiting to find out why I can get no signal at all in my house at GU25 4DT....... Please reply! Thank you!

@ThreeUKSupport hey , could you cancel my contract

@2point4bikes @AdamPrice5438 @ThreeUK Yeah definitely the SIM or weather. Not their network. Anything but their network

@themightyquo @ThreeUK You're not the first and won't be the last. We won't be far behind you. Counting down the days!

@crossey86 @Slybacon123 @ThreeUK When I use web chat or have to call them and the systems are down - I do wonder if they're using their own network to 'try' and run a business 🤔

@3Luser @ThreeUKSupport Yeah, but it would help if I had actually received a bill to explain it...

@lawrance_beccy @ThreeUK They are absolutely useless. They come out with the same scripted rubbish every time you contact them. Have customer service advisors who don't understand a word of what you are saying. Yes they always blame it on your phone. You could have the latest phone and they will say it.

@ThreeUKSupport The model is the IPhone XR, I’ll try restarting the phone but I’ve already tried that a few times. Before I got that text it was perfect but since then it has been either so slow you can’t use it properly or not working at all

@ThreeUKSupport Day 5 with no mobile data despite full signal, and despite moving across the South East of England and into London. And yes I have spoken to your support. "5G upgrade issues". Now looking at switching provider.

@lawrance_beccy @ThreeUK Awful company. I’ve had murder with them this week ....and got absolutely nowhere. The “try turning your phone off and on again” line finished me off tho. Worst service provider ever.

@ThreeUKSupport Yeah I understand how updates work my question is why every other network has the update but yours, when are updates gonna stop being delayed because of your content editions