3 (Three) Outage in Woking, Surrey, England

@ThreeUK I really hate the poor signal and service along with such poor customer service. I wish I hadn’t renewed my contact

5 days in and still nothing. The ‘congestion’ @ThreeUK told me is the issue in Kingston seems to also apply to north London, central London and east London it seems as Everywhere I’ve been I can’t text or use internet. #refund #changingprovider #avoidtheee @Three_Is_Broken

@cokernutts @ThreeUKSupport Lol switch to 3G. Btw most modern iPhones don’t even allow that button to work any more. But you’d know that as a mobile network operator, right...

@Mumma_haley35 @virginmedia Sounds that way. Unfortunately @ThreeUK seem to be having issues in KT2 as well, so even my 4G isn’t working very well on my phone. Telco needs to move into the modern world of customer service, maybe @Ofcom need to change their regulations.

@IfIKnewThen @Tell2k @ThreeUK The point is, is that it’s Virgin Media’s obligation to keep their fee-paying clients informed with truth and transparency. Anything less is an insult. Accidents happen, (as with the fibre optic ****-up) but lying, misleading and manipulating is utterly deplorable, #leavevirgin

Get back to London and my phone signal is worse than being in Paris. @ThreeUK sort your shit out!

@ThreeUKSupport @aanteater_ I’ll be doing the same. The service is abysmal in this area. Today it’s unusable, again. Generic promises of 5G are irrelevant when the basics are broken.

@miserablekings @three @ThreeUK @ThreeUKSupport I literally don’t even know what to do about this. And yet, out goes the money from my account for a service I’m NOT GETTING. @ThreeUK

@amelia_jk @ThreeUK Honestly it’s ridiculous how bad they are! Yet keep signing back up with them

@ThreeUKSupport just shocking so fed up with 3 wish I never upgraded!

@ThreeUKSupport Everywhere I go I get no data signal! And turning it to 3G like your Reading store colleagues suggested doesn’t work either!

@ThreeUKSupport It finally kicked in around 11pm that day I don’t think I had problems with other services..data just seems to be an issue with my phone..a lot! I find I have to switch it off and on quite a bit or go in to airplane mode to get data back...since I’ve had it...

@ThreeUKSupport I haven’t had a phone signal for 2 days. Please help.

@ThreeUK what’s happening to the network/internet. I can make phone calls but that’s it. No internet. Turned phone on and off multiple times. #networkissues #networkfail #nointernet

@ThreeUK Poor customer service! 3rd call ask for manager agent refused to put me through. No bill no payment! No online bill service! How many months does it take to fix an issue! My post from yesterday ignored!

@ThreeUK Poor customer service! 3rd call ask for manager agent refused to put me through. No bill no payment! No online bill service! How many months does it take to fix an issue!

@briwen72 @SurbitonMoan @ThreeUKSupport Spoke to @ee yesterday . Problem due to mast in Hampton court area- they’ve been unable to get access from the landowner. I had an SMS yesterday to say that work has commenced.

@ThreeUKSupport I have the restart my phone every day in an attempt to pick up the data in the area...if it succeeds it’s then super slow at doing anything

@ThreeUKSupport Yes I still have a problem! This is 5 days now without internet. O have already had one parking ticket because I couldn't pay as the app didn't work. Please sort this out. I can't do my job properly

@dergal @ThreeUK @ThreeUKSupport Yes! My signal just disappears completely sporadically

@ThreeUKSupport over the last few months every morning I have noticed issues with the data in my area...the minute I leave my house...nothing..nothing till I get in to town which is a good 15 min walk away....

@ThreeUKSupport guys I’ve tried to use your Live Chat q number of times to complain about your app and the outage on Thursday. No one will respond to the Live Chat or my Tweets to this handle…

@TheDJ_Chubbs @ThreeUK I found the same in Croatia mate. My @EE signal better over there than in my own home. 🤔😩

@ThreeUKSupport I did listen to them, twice none of them said “to speak to an advisor about our complete lack of decent customer service press #” But enjoy your jokes.

@ThreeUKSupport Tried that full power off and restart too...wife has same issue. Think localised can you check if issues still in area

OK my phone network is finally back, ****** pricks the lot of you @ThreeUK

@ThreeUKSupport In fairness like most 3 customers I have never experienced any real problems with the network to be fair.... Unlike every other network they are always down or having issues hence why I went to 3 in the first place.... I'm a network engineer and 3 are the best by a long way....

@ThreeUK sort your shit out! Internet is ******

@ThreeUKSupport I have had intermittent service for 7-10 days now. Phone calls breaking up, to no service. In the house, no signal. Why did I ever leave EE. I had service literally everywhere. 😡😡😡

@TheHodge @ThreeUK Three. It's a known problem though

@Johngs08 @ThreeUK Yeah I saw that, should get an automatic refund for a period without service.

@ThreeUKSupport @harj_jhutie Not just don’t customer...all customers...

@ThreeUK seems to be down on the morning commute 😢

@ChrisMoyles I’m having issues with @ThreeUK @ThreeUKSupport at least you can see on the website there mast is not working. 3 mobile site is also not working to check. 😡

@BBCBenThompson @ThreeUK @BBCBreakfast I did not realize it was down until I saw your news report - as I am in my house & I use my wifi (not data) // have turned the WiFi off on my phone and it def does NOT connect to the internet 😳 Hope you get a response from @ThreeUK soon !!

@ianbetteridge @ThreeUK Three has been down nationwide since midnight

@ThreeUK why is my service not working 😡

@ThreeUKSupport trying to use the chat feature on the app it’s not working

@ThreeUK @ThreeUKSupport Hello. I am still waiting to find out why I can get no signal at all in my house at GU25 4DT....... Please reply! Thank you!

@ThreeUKSupport London has always been busy but I've only had issues in the last 6 months. And the signal does not improve when I move around different areas in London either

@ThreeUKSupport No. My signal is shit in central london and I can't even load YouTube videos or google maps on 4g

@ThreeUK please could you sort poor service and customer relations out!!!!

@ThreeUK again our signal availability in GU25 is non existent!!! This happened for a week two weeks ago and as if this morning nothing. Please let me know what is going on!!!

@ThreeUK what is going on with you guys today. No chat operators available since 8 this morning and no customer service agents

@MrChrisPassey @scotthayesss @EE BOYS!!!! I’m on @ThreeUK sim only £15 a month #wtf

@ThreeUKSupport your network is absolutely awful, I can’t wait to move and have signal like everyone else

@ThreeUKSupport evening, anyway I can block all calls from Italy, 3-4 calls a day, damn spam, block one and later call from another number #annoying #pissedoff

@ThreeUKSupport decided to go with a contract, sim arrives today, 20min on hold and an idiot agent just refuses to proceed with transfering the number for no reason - now have 2 numbers none of which one works!! #sortitout

@ThreeUK @PedroClarke1 Congrats on being the first @ThreeUK, however your network in London is pants now. You defo have the cheapest plans but now I know there’s a reason for it.

@ThreeUKSupport just to be clear, I did not receive any help from you!

@TheNordicAlien @Three_Is_Broken @ThreeUK AL8 isn't much better. Roll on 3rd March when I can get proper service

@ThreeUKSupport I took out a SIM only contract, but cancelled it within a couple of days. The SIM was never opened or used. However, you still took a direct debit payment this month, and I'm having great difficulty having it refunded

@ThreeUK i hate being rude on the phone but honestly being passed around 6 departments and having to tell them my date of birth and postcode every time is exhausting

i've spent far too long on the phone to @ThreeUK in the last week and honestly i've never been more infuriated. just let me leave! i know i've been with you for 10 years! but! i! can't! get! any! signal! in! my! new! flat!

Oh hey @ThreeUKSupport, I'm just going through the process of signing up with you guys, and the no-reply email I got with "Important information" included a broken link to the T&Cs. Call me old fashioned, but I actually like to pretend to read those long technical documents...

@Rhyspal @Three_Is_Broken @ThreeUKSupport im crying ilysm hahaha i have the same@problem mate my 4g is 1bar sometimes changes to 3g lmao in basically birmingham too

@2point4bikes @ThreeUKSupport It's been this way for quite a while though, its getting frustrating when simple things on the network are difficult because they don't load

Three 4G is absolute shit at the moment @ThreeUKSupport 💩

@ThreeUKSupport No, no fix date. But the slow speed is not just in a specific place. I live is SE London and work in SW London and the speed is poor anywhere. The only positive is that at work, Three is acceptable and EE, O2 and Vodafone are next to zero.

@johnyev @ThreeUK The same calls would have cost around £12 with Vodafone and EE, or around £11 with O2 and Virgin Mobile. We encourage businesses and organisations to get rid of premium rate 084 and 087 numbers as they rip off callers. For after-sales issues their operation is already illegal.