Is 3 (Three) having an outage in Woking, Surrey, England?

Dear @ThreeUK I am already a customer and you are constantly bombarding me woth sales promo calls- please please stop

@ThreeUKSupport Will do shame can't get the money back which has already been taken from our bank account for a service we didn't ask for or wanted

@ThreeUKSupport Spoke 2 someone from your team reckon they are going 2 cancel the account. we won't have 2 pay this £20 outstanding balance hope this is true its all wrong with what has happened

@j_welbs @ThreeUK Took money out of my account and i'm not even with them never have been

@ThreeUK want this problem sorted 2day and all the money u have took back nothing in this house is 2 do with 3 never have and judgeing by this never will get this sorted u have gave me the **** @BBCWatchdog

@ThreeUKSupport No signal at all even 3G. Software fully updated

Excellent customer service from @ThreeUK in resolving a billing issue Thoroughly recommend them 👍 📱

@ThreeUK I can only imagine how many of those are gonna be broken in to for food.

Have to say hats off to @EE worked remotely today. Mostly remote sessions in weird places today. Tethered to the iPad Pro on the way home to watch films. No issue at all. @ThreeUK on the second line couldn’t even sync email for most of it.

@Rockwell7 @Glos7er @HuaweiMobileUK @ThreeUK Glue gate issues

Beginning @ThreeUK why is my 4G always so rubbish! Doesn't matter where I go, either at home or the middle of London and my date and signal are still awful! Fed up now 😡😡😡

@ThreeUK had a text saying my service would be shut off if i don’t pay my bill but I’ve been trying for days and it doesn’t work!! I can’t make the payment online, it always crashes!

@Swim1965 @EE @O2 @ThreeUK Yeah the BT involvement with EE is a bit weird and twisted. They tried buying a couple of years back, but was refused. EE for me has always had the speed I want, no other network touches them speed wise, not ones I have used anyway.

@yamesh @VodafoneUK To be fair, I'm with @ThreeUK . To be able to connect to the 4g network you pay for is a rare and wondrous thing. Vodafone deserve some credit even if their network can best be described as "working"

@ThreeUKSupport just spent an incredibly frustrating 20 minutes talking with a member of your customer service team where he refused a number of times to reduce my contract. It seems as if the customer service team is being directed to be evasive for these requests...

@Stephen_B_A @ThreeUKSupport @ThreeUK Also I spoke with O2 and they have advised they will have it within the 1st half of 2019 so I would guess that Three are similar. Pretty rubbish for a major network provider tbh

@DearISSAQUEEN yo tell @threeuk about the service in my area

@ThreeUKSupport Ah who’s dishonest here then ,I had one of you manager call me a few weeks ago with this issue , I am tired of restarting my phone because it doesn’t help or change anything .

@ThreeUK so you wait till I go to #iPhoneX then bring out the #Pixel3XL #pixel3 seriously 😐 never had #pixel2 very disappointed

@ThreeUKSupport Hey Guys, your Esim game is absolutely terrible but your customer service is 100% on point!! Please get the Esim quickly so we dont all have to leave and go to @EE #weneedesim #pleasehurryup #apple #three #iPhoneXS

@ThreeUK I upgraded my daughters phone last week. It should of been delivered Thursday, since then I have spent over 20 minutes on the phone,3 times, getting told phone back tomorrow. Now they said they will cancel the order within 48 hours so I can reorder due to technical issue

@ThreeUK hey guy, are there any mobile network issues in NW2 area, i have very poor signal, its been like this for couple of days now, thanks, Alex

@ThreeUKSupport he’s already pre ordered the new Mate Pro with EE, and he’s now been refused on the phone twice now for a PAC, so your version of “never” is a lot different to mine 😡

@ThreeUKSupport Awful experience with your customer service team trying to get a PAC code.

Just had it confirmed why I’m leaving @ThreeUK another awful customer service experience. Here’s to hoping @EE’s will be better.

@ThreeUKSupport Trying to add more data on the app - service unavailable. Any idea when back up?

@ThreeUKSupport you were supposed to cancel my iPhone Xs order and change my price plan back to my original £14/month 12gb data plan. Whilst you’ve done the first you’ve not done the latter, and you’ve billed me for £64 plus a delivery charge for a product I didn’t receive?!

@ThreeUKSupport Yes that seemed to have worked when I had issues today in Kingston however it’s not ideal to have to revert to a slower speed. What is the reason for the slow/non existent 4g?

@ThreeUKSupport upgraded my wife's sim over 5 hours ago, kept same number but still not connected ! HELP

@ThreeUKSupport She’s managed to cancel it now, but she’s still been given a bill of over £100 to pay for you when the account wasn’t even being used. Also I’d like to note that part of that charge is for the handset, which after 2 years would have been paid off. So why was this still charged???

@ThreeUKSupport She had 3 accounts, and cancelled them over the phone. 1 of the accounts you didn’t cancel and kept charging her for, but because there was no bank account linked you charged her £5 for failed DD, then you did this again. Then told her it was her fault for not contacting you.

@ThreeUKSupport Good morning, I seem to have no internet connection when I am in central London every time I go in. Is there a fix for this please as I don’t want to have to jump to another provider?

@ThreeUKSupport the fact that you’re ignoring my tweet just shows how awful your customer service is! Can you reply please to get this sorted or we’ll be taking it to the small claims court.

@NickSpathis @ThreeUK I am getting 4g+ now at work. They must be upgrading the network.

@ThreeUKSupport If I had other problems I would have said so, obviously and I’m certainly not giving my postcode on Twitter. It’s ridiculous to ask.

@jamilemon @EE @ThreeUK You might be lucky in your area travel all over the ?? and the ? (at no extra cost) with good service.

@ThreeUK I’ve been getting missed calls a lot this year. This morning I had missed 3 calls due to “busy” signals and the phone did not ring. Fix it.

@ThreeUK any plans to support Apple Watch cellular in the near future?

@EE So please explain to me 1) why you are providing conflicting information for your own team, 2) Reason for taking so long, 3) Is this good customer experiences 6 days for port, 4) why say it’s automatic when it’s manual process @ThreeUK @LuriaPetrucci

@EE Complete joke talked to your support and it’s not an automated process they said even though I nsubmitted request Friday daytime they didn’t look at the email generated by your system until Sunday and will not port until Wednesday.... @VodafoneUK @ThreeUK

@ThreeUK why do so many things not work on your network.....both 3G and 4g

@ThreeUKSupport what is going on with the network? It is impossible to even make a call, signal goes on and off...

@kronos1126 @ThreeUK @EE @VodafoneUK I never had any issues with @VodafoneUK in Edinburgh. It was the first place I got really good 4G

@ThreeUK - customer service is just awful. A bill query has resulted in (literal) hours and remains unresolved. The biggest irony (other than the difficulty in speaking to a communications company) is the long wait to speak to your complaints department #shame

@ThreeUKSupport Still no improvement. Worst service in my area and central London. Need t speak to someone. 333 sending me round in circles. How?

@ThreeUK I am trying to call you about my terrible service and the call keeps failing. When it doesn’t I go round an automated system. How can we speak?

@ThreeUKSupport expecting an upgrade to be delivered today. Still no idea what time it’s coming and I have things to do today. Tried calling customer services to get nothing but automated messages on all of them and I’m at my wits end now

@welshmike @shortandhungry @ThreeUK @easyJet Good solution to a very stupid problem. Why would they do that!

@ThreeUK to anyone. This is really serious as through manager’s words anybody can charge me and everyone out there... if you don’t do something I’m calling str8 the police and will go through social media and news for the frauds you support.

@ThreeUK issue... then the manager admitted that there’s nothing you can do? Are you serious? I have a contract with you and no protection? I need someone responsible to do something immediately and stop this charge through my account as I’ve never signed up or gave my consent

@Frankline141 @j0toro @virginmedia @ThreeUK @ThreeUKSupport Absolutely shocking way for them to treat their consumers.

@ThreeUK @HuaweiMobileUK @PUBGMOBILE Bad service in SR4 only 3G I don't have 4G

@ThreeUKSupport Will my phone be unlocked straight away or do I need to wait for the 30 days to finish if I cancel my contract

@ThreeUK thank you, best customer service ever, got bill waiver due to signal issues. Hope issue gets resolved quickly

@TRAXXAS58 @RWL1990 @ThreeUK @HuaweiMobileUK @PUBGMOBILE Where i am nobody else compares to three for signal

@Lee87Charles @ThreeUK Classic Three tbh. I can't fault them usually. Get signal bloody everywhere and they're usually v good but

@kateejamieson @ThreeUK its not the providers fault, it's the issue between Google & Huawei. That said if Google do an update to pull all existing features, I'll lose like 50% of the main features I use, maps, chrome, play, play store, you tube etc so I lose out... Voda contract is then invalid

@ThreeUKSupport hi, landed in US last. Right but cant connect to 4g, please help

@jameze1992 @ThreeUK Maybe so, but as most handsets form part of the contract you take out with an operator, it becomes a real problem when that handset is instantly unfit for purpose and a future security risk. People who bought outright are screwed though

@ThreeUK My partner is visiting Kosovo, she had a txt message saying she was in Serbia, and that she could use her allowance.. Tried to speak to customer service, as much use a an ashtray on a bicycle..