3 (Three) Outage in Surbiton, Greater London, England

Wow @ThreeUK apparently your network is good for data - not in London it’s not. What a JOKE!! 🤣🤬🤣🤬🤣

@ThreeUK Shockingly bad experience. Still owed >£100 from April for handset never received. Spoken to 6 Reps. Cut off twice. Waiting time c1hour. Always the wrong person. Groundhog Day. Promised repayment. Still waiting. I want my money back!

@ThreeUKSupport .@ThreeUK .@ThreeUKSupport just finished a very long and unsatisfactory chat. The matter is still unresolved and I've asked that you involve your Chair of Audit since bills issued by Three can't be relied on suggesting a failure of control which you will want to fix.

@ThreeUKSupport ITS STILL NOT WORKING TELL ME WHY

@ThreeUKSupport This is a day too late. Meanwhile because of poor internet reception to central #London (#kingscross, #embankment and my area #FinsburyPark) I am switching to a different provider at the end of this month when my contract expires so I can resolve this situation.

@ThreeUK full signal but nothing is loading in #FinsburyPark. No way to find which bus to take. Calling 333, verified and asked be verified again. Asking me my bank about no. No internet to visit my app. Just asking about the signal in the area. They couldn’t help me and hang up.

@ThreeUKSupport are you having issues in the KT12 / kt13 area as places I usually have signal I now have no service

@ThreeUK @NinaWest @AttitudeMag I just wish you had supported me with half decent signal during the parade itself 😜 but keep up the good work #Pride wise!

@ThreeUKSupport Never in the 13 odd years I've been a customer!

Having webchatted and e mailed their CEO David Dyson over a week ago @ThreeUKSupport response to my problem is to send another web chat link by text message. Customer service this is not! #hiwbadarethreeuk

@ThreeUK I don’t pay my bill every month to have shit connection fix up thank u.

@ThreeUK hi, can you give me any information regarding the coverage in the Uk postcode DA17 area, as recently the reception has been awful. Thanks.

@ThreeUK your 4G network has been a piece of shit for about a while now. Thanks for that.

All my calls have been diverted to the India’s teams of @ThreeUK and still use the same lines “give me 2 hrs, and then it’ll be fixed” or “24hrs and it will be done” “there’s maintenance issues”

I’ve been offered £5 then £10 and now gone to £20 off my usual bill. Yet I still have no service. I’ve called @ThreeUK , and used the chat live both been very unhelpful. All these promises made just to get ride of me. This is sly customer service

Really annoyed at @ThreeUK for three days now I have had no service. Unable to make calls or text. Endless promises that it will be fixed and dealt with and nothing has happened.

I've done it - after years of being on the @ThreeUK network I've just ordered a SIM from @EcotalkMobile and will port my number as soon as it arrives. Cheaper than my old Three tariff, good for the environment, and the data speeds can't be any worse than Three!

@ThreeUK when will you sort out reception/ coverage in Hampstead. Everything from Rosslyn Hill NW3 to South End Green is basically a dead zone for Three reception and it’s been like this as long as I remember. Fix it please.

Thank you @ThreeUKSupport for fully keeping me waiting for LONG. Trying to cancel a sim after your customer advisors told me.inhave dual sim when i do not

@Leigh_Moore @ThreeUK Leigh, the problem with this particular campaign is that its parasitic marketing trying to exploit the success and hard work of the @Lionesses for the company’s own benefit and providing no meaningful contribution to the athletes or the sport

@JakeFCohen @ThreeUK Totally agree and wouldn’t want to see this as a trend when women’s football is in such an exciting period of potential commercial growth. It only became weird when you started getting bizarre clap backs from a phone network...

@ThreeUK @emmahayes1 just to clarify, @ThreeUK itself earned £2.4 billion last year, your parent company earned £28b. Still seems like enough to properly invest in + support women’s football rather than trying to exploit these athletes’ success for free by using hamfisted ambush marketing tactics.

I’m a @ThreeUK customer and it’s becoming an embarrassment for them. Jake is right to call them out. They should support women’s football in general - Nissan gave the Spanish squad a new car to each player. @ThreeUK could aid all clubs with subsidised tariffs or phones

Here’s @ThreeUK claiming they don’t have enough £££ to invest in or properly support the @Lionesses, so instead are trying exploit their success for free. Right, the same @ThreeUK that announced annual revenues of £2.4 billion in March + whose parent company has £125b in assets.

@ThreeUK @Lionesses nah, you’re engaging in a poor attempt at ambush marketing and virtue signalling about “supporting the @Lionesses,” but wont actually spend any of that £4 billion profit on investing in the game or you know, actually supporting the squad

In central London today and seriously crap reception from @ThreeUK as per usual.

@ThreeUKSupport we have a Relish Box but it’s not giving WiFi signal. We have reset box etc but still not working. Is network down

@ThreeUKSupport I've had no mobile signal for over a week in my central London office. The website keeps saying it will be fixed on that day yet never does. Shocking service. Extremely unhappy as I cant make or receive any calls. I'm not in the middle of nowhere!

@ThreeUKSupport Hi, it still doesn’t work at all. I turned on 4G data under suggestion of a 3 store but still nothing. A week ago it worked very well while I was home, now as soon as I step into my house, it starts not working at all.

@ThreeUKSupport is there are problem in Hackney with 4g as it’s been really bad and weak signal. Codes E5, E8 @ThreeUK

@ThreeUKSupport I’m trying to create and account to top up but on entering and submitting a password I get my3auth.text.generic.error really frustrating. Just want to top up for a mobile WiFi device. Help!

@ThreeUKSupport I've been a customer for years and years. Yes, WiFi calling and texting has been vital over the last few years, especially now on the TFL network. I'm disappointed that I may have to change to a different provider if you can't offer this service any longer.

.@ThreeUKSupport tells me the @ThreeUK InTouch app is being discontinued with no alternative to customers that have poor signal in their homes, unless we change to a new phone. I'm not happy with this and will consider changing both my phone and wife's to a different operator.

@ThreeUKSupport I find that hard to believe given that this issue is ongoing for a few years now so let's sup with the excuses

@ThreeUKSupport Nope never! Very confused 😂

If I didn’t have @ThreeUK Wifi calling I’d be totally cut off. I’m on my second iPhone now and a second SIM and I still get ‘No Service’. The phone doesn’t find the network or the WiFi, so I have to go in to settings and reconnect. 5 min later, same thing. I give up. 😭

Absolutely fed up with @ThreeUK now...been with them for years and constant reception & data problems. Time for a change!

@ThreeUK you keep on cold calling me on my mobile and land line I have nothing to do with you your a bunch of arseholes and stop cold calling and putting the phone down reported

Been a weekend of internet hell. Broadband’s broken. @ThreeUK 4G was really patchy to the point there was barely any connection. Still having problems. Please sort it out.

@ThreeUKSupport Will do shame can't get the money back which has already been taken from our bank account for a service we didn't ask for or wanted

@ThreeUKSupport Spoke 2 someone from your team reckon they are going 2 cancel the account. we won't have 2 pay this £20 outstanding balance hope this is true its all wrong with what has happened

@j_welbs @ThreeUK Took money out of my account and i'm not even with them never have been

@ThreeUK want this problem sorted 2day and all the money u have took back nothing in this house is 2 do with 3 never have and judgeing by this never will get this sorted u have gave me the **** @BBCWatchdog

@ThreeUKSupport No it hasn’t, but a 3rd attempt later on actually went through. So I’m now gonna see if Barclays can cancel the two previously-failed transactions.

@ThreeUKSupport having newtork speed issues SW33DR

@ThreeUKSupport Of it was the other way around, and was in debt with you, you would make my life a living hell in order for me to pay the money I owe. You can’t just apologise, because it won’t fix the position you are putting me in!

Sharing is caring: switching from @EE to @ThreeUK is the worst decision I’ve made so far this year - the signal is shocking 😬. Sorry EE, I’ll see you in 9 months xx

Yet again completely blown over by the fantastic customer service with @ThreeUK 😃 #winning #customerservice #happycustomer #keepsmiling

@ThreeUK So fed up at the lack of 3 coverage in S. London. 3 years of almost zero signal on Southern Rail between Wandsworth Common and Imperial Wharf

@ThreeUKSupport @smoferbell They always say that Sophie, but never deliver. Prepare to be constantly disappointed.

@ThreeUK have THE worst customer service. Never had a contract with them. Being hounded for money and when I call up I've had the phone put down on me THREE TIMES. WTF Sort your lives out! Absolutely fuming. #threeuk #useless #criminal

@ThreeUKSupport It's not sometimes it's ALL the time in the city centre, why don't other networks have issues like this and I know they don't because other family and friends on different networks have no issues at all. It's just 3 network.

@ThreeUKSupport Hi, nothing on 3g either. I have full 4g signal, but no Internet.

@ThreeUKSupport Hi, I live in TW14 8LL, but it's just as bad in UB7 8JD. I'm using a OnePlus 7 Pro

@Three_Is_Broken @AdamJayPrice @ThreeUK Vodafone signal is excellent but their customer service is diabolical. It really is as well - way worse than Three. As for EE - used them a few years back and their network was appalling. Truly appalling. It may have improved since-it couldn’t have got any worse that’s for sure!

@ThreeUKSupport My data is inconsistent, it works slow sometimes and other times it’s fine. Normally I have to reboot my whole phone for my data to kick in when I leave the house, Which is annoying.

Wow @ThreeUK apparently your network is good for data - not in London it’s not. What a JOKE!! 🤣🤬🤣🤬🤣

@robin_parker Been with @ThreeUK on and off for years and always found them to be very reliable. I frequently use it for tethering when working remotely too and never any issues I can recall. Faster than BT broadband any time of day

@BShitcoins @ThreeUK It's bad everywhere but particularly around London & especially when there is more than 1 other 3 customer within a 10 mile radius But 3 will tell you not to worry because 5G is coming and this will resolve it. Probably. Hopefully. Maybe 3 are about you ask for a postcode 🙄🙄

@GarysBrain @ThreeUKSupport My problem started around May. No major problems with Three until this. In fact i was a huge advocate of 3 I hope it sorted for you soon