Is 3 (Three) having an outage in Surbiton, Greater London, England?

3 weeks or more with really bad service and yet, nothing but weekly apologies. Atill keep taking a full monthly charge. Thank you @ThreeUK

@ThreeUKSupport Yes, 3G works fine if you switch off 4G first. It’s more that the signal doesn’t switch over from 4G to 3G correctly. It just stops working dead as you reach the station, booting you out of your phone call or data connection. It happened again just now.

@Payforit_Sucks @ThreeUK @MartinSLewis @nuyoo_fitness Thank you so much I will definitely be looking into this. On Facebook Three replied to me advising that I cap my spending and that I must have signed up using a 2step verification. Its ridiculous advice and I never confirmed such thing! Thanks again

Sad to hear of the end of People's Operator. But charity and business don't go well together. "Smart" move by @ThreeUK to encourage TPO customers to its Smarty service.

@ThreeUKSupport A personal visit might be more apt. This is unbelievable. I’d like to know how often your corporate teams harass people on hospitals beds when they’re just out of paralysis please. Also, your teams clearly throw letters away & cover their backs. I’m stunned at your service.

@ThreeUKSupport wow, I’m recovering from surgery and your customer service reps think it’s hilarious to torture me with petty calls even though I’ve sent letters saying I’m in hospital. Can you call me tomorrow please we seriously need to talk. @ThreeUK

Worst mobile company ever @ThreeUK 😡

@ThreeUK or even 3G..... or any signal.....

@ThreeUKSupport Dropping down to 3G is the only way to remedy the problem. But it's annoying as I have to keep remembering to turn it on again. Two handsets same issue.

Excellent customer service from @ThreeUK in resolving a billing issue Thoroughly recommend them 👍 📱

@ThreeUKSupport Nobody can offer me help with this. I was completely taken advantage of at your store, and I was sold a lie. A blatant lie.

@ThreeUKSupport I was lied to at your Brixton store, and told my contract could be cancelled with 30 days notice, no fee. I am told today that I have to pay £169. I have been on the phone for over an hour now, speaking with the highest escalation complaints team who have offered me zero solution

@ThreeUK I was blatantly lied to at your Brixton store in October, and now I’m being charged £169 to cancel a contract after being told there was no cancellation fee. Beyond annoyed by the service I received. I was completely conned. Completely and utterly conned.

@ThreeUKSupport An app that uses data doesn't help when I have no data because your sites don't seem to be configured correctly.

@ThreeUK I can only imagine how many of those are gonna be broken in to for food.

@ThreeUKSupport @RumSMiles I agree, the app offers are now dreadful, especially the horrible gambling ones which no-one wants. It's become a pointless app.

@ThreeUK I have 4G roaming switched on. As a @ThreeIreland customer in London why can I not receive or make any messages on social media. #WifiOnly

Have to say hats off to @EE worked remotely today. Mostly remote sessions in weird places today. Tethered to the iPad Pro on the way home to watch films. No issue at all. @ThreeUK on the second line couldn’t even sync email for most of it.

@ThreeUK Well I have to say your service has started to deteriorate to such a degree that it’s time to start looking to another provider. Even in central London 4G speeds are glacial. Roll on contract renewal time.

@ThreeUKSupport The spelling error - first tried to resolve it online, but there's no path for that. Was told after phoning support that I can email an ID and it will be resolved. Did so, waited some days for a response. Then learned that they needed additional info (not mentioned), sent today.

@ThreeUKSupport Unfortunately, it looks like the name issue remains unresolved. There was info needed which the phone support didn't mention, so I got an email response today asking for that, and then another automated response saying 'wait 5 more business days'. It's a pretty poor experience.

@ThreeUK My experience with your service so far: Still unresolved issues with connectivity while traveling in Munich. Misspelled name, still not corrected after a phone call and email to support. We're under a month into the contract.

@ThreeUKSupport Phoned support. Got help with a separate issue (name misspelled when I registered via phone), then transferred. Details I gave the first support person weren't sent to next, & they weren't able to resolve. Did credit me for time without data. 🤞for my next trip I guess. 😕

@ThreeUKSupport That's incorrect. :) It seems like you didn't read the prior thread. I appreciate the support, but I've paid for services (and followed the instructions) - and they didn't work. Please let me know if the best path for resolution is to cancel my contract and find another provider.

@ThreeUKSupport Not good at all! 🤬 You better fix that cheeky! It’s better now though in other areas..

@ThreeUKSupport Hahaha sorry, but the coverage in Westfield London is so bad!!!!!! :(

@Rockwell7 @Glos7er @HuaweiMobileUK @ThreeUK Glue gate issues

@DerrenLitten @ThreeUK @ThreeUKSupport They are beyond awful! Me, along with a few friends, jumped to EE and they are amazing! And you can use your allowances abroad too

Beginning @ThreeUK why is my 4G always so rubbish! Doesn't matter where I go, either at home or the middle of London and my date and signal are still awful! Fed up now 😡😡😡

@ThreeUKSupport Long running dongle contract. Don’t know postcode on which it’s registered, flat out refusal from call centre to process without postcode, therefore unable to cancel contract. Only option to cancel DD. Debt collection letters sent. <— this is not nice

How do you get your puk code without waiting 30 minutes on hold then when customer service realise they can’t persuade you to stay put the phone down on you #shocking service @ThreeUKSupport @ThreeUK

@ThreeUK had a text saying my service would be shut off if i don’t pay my bill but I’ve been trying for days and it doesn’t work!! I can’t make the payment online, it always crashes!

@ThreeUKSupport I but South Ealing station and Acton Town. Always a problem. Not just an incident. Latest phone used.

@ThreeUK You upgraded my account from £9 from £69 WITHOUT me requesting or agreeing with it. Apparently over the phone, however customer service won’t provide proof. This is a SCAM. we changed from O2 last year for the very same reason. Changing again.

@Swim1965 @EE @O2 @ThreeUK Yeah the BT involvement with EE is a bit weird and twisted. They tried buying a couple of years back, but was refused. EE for me has always had the speed I want, no other network touches them speed wise, not ones I have used anyway.

It works fine until @ThreeUK has an outage or a network issue, then it just looks smug and embarrassing.

Had to lend a restaurant some of my @ThreeUK personal hotspot so I could pay my bill. They were on @O2 and suffering from the massive international outage. Thanks @ThreeUK !

@chrishorn1978 @ThreeUK Their call centres are awful though

@ThreeUKSupport iPad Pro was delivered to neighbour by DPD not at my request, when I tried to return they still tried to hold me to 14 day return even though I was only one day over, no response from Complaints, customer service rude and unhelpful

@ThreeUK how can I raise a complaint - iPad delivered to neighbour but I am still being held to 14 day return. Customer service rude and unhelpful, Complaints team unavailable

@yamesh @VodafoneUK To be fair, I'm with @ThreeUK . To be able to connect to the 4g network you pay for is a rare and wondrous thing. Vodafone deserve some credit even if their network can best be described as "working"

@ThreeUKSupport seem to be having network trouble in Ángel station area. Extremely slow speeds despite good signal strength

@ThreeUK been on phone 1 hour. I reduced my mobile tarrif and you’re still taking my money. Indian call centre can’t help.

@gerryn19 @EE @ThreeUK I’m not paying. They lied to tried to get me to pay. It’s a very over priced network. Just waiting for my contract to finish.

@ThreeUKSupport just spent an incredibly frustrating 20 minutes talking with a member of your customer service team where he refused a number of times to reduce my contract. It seems as if the customer service team is being directed to be evasive for these requests...

@ThreeUKSupport Oh, I thought you might mean case! Yeah, I do have one on it actually. I'll try the sim thing first though - I got a spare when the phone came so I'll switch them around tonight. Thank you very much for your help - much appreciated 😊

@ThreeUKSupport It’s just very on and off 😔 Texts and calls are great but mobile data just stops working; very temperamental. It never used to happen on my 6, so I assumed it was a problem with my X.

Not sure if I should cancel my @ThreeUK because the network is temperamental . Sometimes I have no network in a location I already have used the phone.

@Stephen_B_A @ThreeUKSupport @ThreeUK Also I spoke with O2 and they have advised they will have it within the 1st half of 2019 so I would guess that Three are similar. Pretty rubbish for a major network provider tbh

@DearISSAQUEEN yo tell @threeuk about the service in my area

@ThreeUKSupport Not connected, but my wife and I are experiencing several other issues when calling on @ThreeUK. Sometimes, when the call connects, you don't hear any sound at all. Also, sometimes, when the call connects, the call will fail after approximately 10 seconds.

@ThreeUKSupport No, it resolves itself intermittently but the issue will return later on

@1aura_covi11 @O2 I'm off. No recognition that the service USED to be good but has tanked and others, from a FB poll, seem to be in the same boat with the same stupid response about constantly improving service...even though they've made it worse! Time to try @EE or @ThreeUK I think.

@ThreeUKSupport Signal is pretty much non-existent inside aside from a random 1 bar that isnt strong enough to do anything with, but once im outside its a little better.

@ThreeUKSupport With the best will in the world, i have tried your wifi calling app and it would do nothing but end calls while i was mid call and is just clunky and awful in general.

Yes again at the stoop and I’ve no internet connection despite 4G signal @threeuksupport - and before you ask no I can’t put my sim in a different phone #everytimeattherugby #startingtogetirritated

@ThreeUKSupport Sorry page has expired before I could grab one. Had your logo all over it saying I was a loyal customer and could win a prize if I answered some questions.

@ThreeUKSupport customer services can't even find my number! frustrating. sorted the addon by dialing 444 though.

I've never publicly slated another business but @ThreeUKSupport are an ABSOLUTE SHAMBLES. More than 4 hours wasted this month dealing with over 7 agents to try to sort out our home broadband and still not sorted. I give up. Worst service ever encountered.

@ThreeUKSupport I don’t have any signal bars on my phone currently.