3 (Three) Outage Report in Surbiton, Greater London, England
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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in Surbiton, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Surbiton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (47%)
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Total Blackout (26%)
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Phone (18%)
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Wi-fi (7%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Surbiton, Greater London, England
The most recent 3 (Three) outage reports came from the following cities: Kingston upon Thames, London, Wembley, City of Westminster, Twickenham, Southwark, Croydon, Caterham, Hackney, Reigate, Woking, City of London, Hammersmith, Kensington and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 Kingston upon Thames |
Internet | |
| London |
Internet | |
| Wembley |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
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3 (Three) Issues Reports Near Surbiton, England
Latest outage, problems and issue reports in Surbiton and nearby locations:
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Jade Sharp
(@jadesharp1992) reported
from
Hounslow, England
@tower_cell @ThreeUKSupport Apparently they have planning applications for 5G in the Twickenham and Richmond area, but they keep being rejected which is a shame. Fingers crossed though! Their speeds round me are not great, about 10mb down and 2mb up.
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Xiaqua-Shiyeon
(@xiaqua_shiyeon) reported
from
Lambeth, England
@virginmedia trying to be smart. By giving **** broadband coverage & expecting people to pay for it. Thanks for the Subpar service & you too @ThreeUK .
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PanxoSmart
(@PanxoSmart) reported
from
Camberwell, England
@ThreeUKSupport They promised they will refunded me the full amount paid for the handsets, even though the iPhone 11 Pro Max was acquired LY. I been trying to contact the complaint department and they say this won’t happen, I requested then for the handset iPhone 11 Pro Max to be sent back!
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Chris Hampson
(@chrishampson) reported
from
Richmond, England
@ThreeUKSupport There is a cooling off period for cancelling contracts made in store (14 days from activation) but if not stores are open to cancel then how can this be done? Cancelling because I no longer require the free data roaming in Brazil as all U.K. flights to Brazil are now cancelled.
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PanxoSmart
(@PanxoSmart) reported
from
Camberwell, England
@ThreeUKSupport Yes I was with three mobile for over 4 Years, and have been presenting issued not only with the service but with my bills. I have been over charge and decided to cancelled my two contracts with you guys. I was promised that once I returned the two handsets I will get a refund!
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Suren Perera
(@darthteddy) reported
from
Hackney, England
@ThreeUKSupport All good. Managed to get help on chat.
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Red Beard
(@Nickjames820) reported
from
Camden Town, England
Yet another full day without a single bit of data from @ThreeUKSupport! How can they be allowed to get away with this level of service. It’s an absolute joke. 1 and a half ******* years! Shame on you! You can stick your £5 compensation! Thanks for the iPhone shaped paperweight
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Chris Hampson
(@chrishampson) reported
from
Wandsworth, England
@ThreeUKSupport I wish to cancel my SIM only contract within the cooling off period. Called Three and told can only it do in-store as contract taken out in store. All stores closed because of U.K. lockdown. How can I resolve pls?
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Wal River Lens *waverley at the tower*
(@lens_wal) reported
from
Camberwell, England
@ThreeUK can you get your fraud team to get in touch NOW!!!! Your customer service on the phone are useless!!! I want a manager to call me Now! **** service
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Martin Walker
(@MartinWWalker) reported
from
Paddington, England
@ThreeUK In London when it's on 5G, my hotspot won't work. It connects but no signal. Back in 4G it works fine. Any advice?
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MightyHorace
(@HoraceMighty) reported
from
Lambeth, England
@ThreeUK seems your mobile service is down yet again in our area rendering our Home broadband worthless. As this went down at 01:03 this morning, do we have an ETA on restoration of service?
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MissA.O
(@AmandaO100) reported
from
Lambeth, England
@ThreeUK Your Voicemail services are not working! Please can this be resolved ASAP! I have spoken to 3 different people about it!
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Red Beard
(@Nickjames820) reported
from
Camden Town, England
@ThreeUKSupport what part of your company actually works? Can’t help on live chat, get passed through 6 different department, get through to a call centre and they can’t hear you and hang up! 0.26mbps of data and terrible signal! What are you playing at? Utter shambles
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dj profile
(@djprofile) reported
from
Hackney, England
@ThreeUK network has disappointing customer not happy with the way I've been treated 😡🤬
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PanxoSmart
(@PanxoSmart) reported
from
Camberwell, England
@ThreeUKSupport I raised a complaint, and been trying to sort things out since the 15th of Feb 2021. But now they are avoiding me and hanging up on me. They were two devices iPhone 11 Pro Max 256gb I upgraded no upfront cost LY, and an iPhone 12 mini this year, with an upfront cost of £29.
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Steve Harrison
(@stevejh1973) reported
from
Hackney, England
@ThreeUK I’m quite surprised by these awards. I have been on Three for years and my signal strength has generally been really poor. I manage to get 2 bars on 3G. On 4G 1 bar if I am lucky. Really poor service.
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Red Beard
(@Nickjames820) reported
from
Camden Town, England
@ThreeUKSupport absolute inept rude jokers! A year of problems and you offer £5! Told to take it or **** off! Think it’s time to hit the ombudsman up. No help from this company at all!
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Steve Harrison
(@stevejh1973) reported
from
Hackney, England
@ThreeUK my phone signal has been on one bar the last few days. Why is that? I am in Hackney E9 5JH. Thank you
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Wal River Lens *waverley at the tower*
(@lens_wal) reported
from
Camberwell, England
£280 been taken from my partners account this morning from @ThreeUK for fraudulent phones in her name! Being told by some robot in Mumbai that there is nothing he can do and there is no manager in the UK we can talk to. So unhelpful! I WANT ACTION NOW OR SO W CANCEL 6 contracts
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Red Beard
(@Nickjames820) reported
from
Camden Town, England
@ThreeUKSupport what is the problem at 3! You are the worst company in the planet. Loving the recent technique of pretending for to be able to hear your customers when answering the phone. In ever single way you guys are failing! Absolute joke!
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Dermot
(@dermotodreary) reported
@ThreeUKSupport Won’t send someone out to actually help me and I can’t keep going back and forth on the phone to no avail and I can’t keep just going to the store over and over.
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StephenBillingtonfan
(@SBillingtonfan) reported
@ThreeUKSupport Sorry to ask but if I do this online. How will you know which contract I am on? I've only just taken ownership of account so never done this before
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🇵🇸
(@_our2ndlifex) reported
@ThreeUKSupport my phone won’t connect to the local network in Dubai & I can’t see texts or make calls! I need to be able to get my pcr results by text but you won’t let me into my account without sending me a code through text! How am I supposed to resolve this?
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Clare Lynch
(@claremlynch19) reported
@ThreeUK do not touch this company. Have had horrendous customer service and now they’ve affected my credit history by claiming a default on an old bill I’ve paid twice.I dare you to try to leave them unscathed.
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Alistair Clare
(@alistairclare) reported
@askdavidjones @ThreeUK Indeed. I have been within them for over 10 years and put up with the slightly hit and miss coverage for the unlimited data and roaming. Looking at international Pay&Go E-Sims at the moment. Just more hassle. Such bad customer service and not even an apology on the chat
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Zee
(@theboywanderer) reported
@ThreeUK such a ******* ripped off with no network at all bullshit!!!
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Sophia LeeSoul🧜🏾♀️
(@sophialeesoul) reported
@ThreeUKSupport could you help please? Im abroad and you’ve cut off my phone so I can’t even call you. I already told you about this before and you said it was sorted?
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🇵🇸
(@_our2ndlifex) reported
@ThreeUKSupport Yep, roaming is set up. I was able to manually get connected to a network, however I can’t make calls or use data and I’m not sure why as it worked fine the last time
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Matthew Mault
(@MrMault) reported
@ThreeUKSupport Hi guys. Is there an issue in the CF39 area? My service has gone completely. I’ve followed all the instructions online and nothing has resolved it
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Mαятıи
(@marthewitt) reported
After PURE frustration with @ThreeUK …. My issue has been listened too, looked into and resolved. Shame it took 3 levels of CS but in the end KEYUR - Customer Relations Department got straight to the issue!! No contact these or contact those .. Saw the error … fixed the error