3 (Three) Outage Report in Surbiton, Greater London, England
Some problems detected
Users are reporting problems related to: internet, phone and total blackout.
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in Surbiton, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Surbiton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 10: Problems at 3 (Three)
3 (Three) is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (54%)
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Phone (18%)
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Total Blackout (17%)
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Wi-fi (8%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Surbiton, Greater London, England
The most recent 3 (Three) outage reports came from the following cities: Croydon, London, Hackney, Southwark, Hayes, Kensington, City of Westminster, Woking, Hounslow, City of London, Islington, Tower Hamlets, Guildford, Merton and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Total Blackout | |
| London |
Internet | |
| Hackney |
Internet | |
| Southwark |
Wi-fi | |
| London |
Internet | |
| Southwark |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports Near Surbiton, England
Latest outage, problems and issue reports in Surbiton and nearby locations:
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Dark Side Lion
(@Holloway_Zoo) reported
from
Islington, England
@ThreeUK @gid1975 News to me as a Three customer and NHS worker.
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Dark Side Lion
(@Holloway_Zoo) reported
from
Islington, England
@ThreeUK @luckyvoice @ThreeUKSupport A decent signal would be great or for you to actually respond to complaints and fix your coverage after months of poor service.
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Adiza Shardow 🇬🇭 🏴
(@adizadiva7) reported
from
Lambeth, England
Same here talk about bad timeline lol @ThreeUK
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Ben Weaver
(@Muswell_Ben) reported
from
City of London, England
@ThreeUKSupport I need to speak to someone in Customer services urgently! I’ve been expecting your call back since the 20th March and I’m still waiting 10 days later despite you promising a return call within 72 hours! Just when I thought #Three couldn’t get any worse!
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Sam Skinner
(@SHPETeacher13) reported
from
Hammersmith, England
@ThreeUK your service is currently unable to block sims despite the fact a friends phone has been stolen. Thieves are continuing to use the phone and cause issues. Your website is also currently insecure. Please address these issues urgently. #threeUK
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David Ratcliffe
(@Edrat77) reported
from
Lambeth, England
@ThreeUKSupport I had all the lights on the router. Devices showing as connected, Mac showed an IP address for connection, but there was no internet on any device. It resolved itself after about 10 minutes, the longest 10 minutes of my life! Seemed like the network dropped.
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Kieran
(@kieranhistweets) reported
from
Croydon, England
Consistently terrible customer service and support from @ThreeUK @ThreeUKSupport
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Sam Skinner
(@SHPETeacher13) reported
from
Hammersmith, England
@ThreeUK You’re unable to block a stolen phone... your website is not secure. My friend is having a great deal of difficulty getting answers and support. @Ofcom
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Carmen Williams
(@CarmenW16954852) reported
from
Wandsworth, England
@ThreeUK 3 Tree is being so rubbish every time I go out I don’t have network coverage. It’s a completely nightmare
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serendipity247
(@Serendipity247) reported
from
Hillingdon, England
Scammers are contacting @ThreeUK and requesting new SIM cards to get hold of your bank information.just found out from my bank.not able to get hold of anyone at @ThreeUK phone and login doesn’t work anymore #help #ScamAlert
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James Street
(@JamesPhizKFC) reported
from
Kingston upon Thames, England
@ThreeUKSupport how can I pay my bill ! Been trying to use app but not working and all the online stuff I’ve been advised to do don’t work either !
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Dark Side Lion
(@Holloway_Zoo) reported
from
Islington, England
@ThreeUK @katebevan Amazing. Haven’t been able to get a decent 4g signal since last year and @ThreeUKSupport and @ThreeUK just ignore it. Still put their prices up this month though. Classy.
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serendipity247
(@Serendipity247) reported
from
Hillingdon, England
Isn’t amazing that I’ve already spoke to someone on the phone from the @VodafoneUK fraud team but @ThreeUK nowhere to be seen.might become a Vodafone customer after this #epicfail #ScamAware
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Phoebe Morgan
(@Phoebe_A_Morgan) reported
from
Islington, England
@katie_khan @ThreeUK I know I’m not even a 3 customer though! But I’m going to switch 😊
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Ben Fisher
(@BenFisherCT) reported
from
Islington, England
We’re not being threatened by some communist tech firm. Imo you should start packaging any of that Huawei crap from China and start sending it back. @O2 @EE @VodafoneUK @ThreeUK @bt_uk
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Alfie ☕ Coffee God
(@QuantumCaza) reported
from
Islington, England
So I can't pay my phone bill because the @ThreeUK site and app and phone number is down @ThreeUKSupport
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Jo Brianti
(@JBrianti) reported
from
Ealing, England
@ThreeUKSupport Tried twice, given up now - this is an error on your part, Customer Relations were supposed to have dealt with this 3 months ago when I complained
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Mark M
(@DrunkRes) reported
from
Camden Town, England
@p_may @ThreeUK Well I did go into my app and realise I’m over on my minutes. Damn having to call the hospital etc. Must remember to use my work phone. 🤣
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Benoit Berthe Siward
(@TheSiward) reported
from
Lambeth, England
@ThreeUKSupport Yes I did and it really didn’t help much: the connection for videos or apps that I am using was still very bad. I am paying a monthly fee to get unlimited internet with @ThreeUK , I have a full connection (4 Bars) and no internet. That’s a scam!
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Christopher Golds
(@chrisgolds) reported
from
Lambeth, England
@tonyprod77 @jimwaterson @marcio_delgado @SkyUK @ThreeUK @EE and never looked back. @ThreeUK was so poor I could sometimes barely send a tweet due to lack of signal. 🙄
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Gigi
(@gigimaki_) reported
@ThreeUKSupport logging in w correct password it says incorrect password - done the reset process so I know it’s correct. Spoken to 5 advisors each tell me to reset when that doesn’t work they ask me to do smth which ultimately shuts down the app to make me go away
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Jen Muz
(@SALJMU) reported
@DameSazzle @TalkTalk @ThreeUK still broken....
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ben leedham
(@JamAndHoney) reported
Ordered a mifi device from @ThreeUK last week and I'd have pulled all my hair out, if I had any. Eventually the device arrived. Spent the evening trying to set it up. It appears I'm missing a crucial element - a phone number? WTF. And no live support on a sat. Total joke 🤬
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Alf
(@Senna58DW) reported
Trying to sort out photos from a shoot I did with broken Sky WiFi and using signal from a faulty ThreeUK(No 3/4/5G) mast is painful...
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Stephen J Pharro
(@BookCleansing) reported
@ThreeUK Internet down for the 4th time in a month in Frome Somerset. Starting to wonder why I pay for this god awful service.
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Tomasso
(@Tomasso81290948) reported
@ThreeUK @ChelseaFCW Just so there is more awareness about it. In 2023 while in Laos, Three does not provide their services through any network here. I have been cut of from receiving messages or calls. #laos #threecustomerservice
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Steven Atkinson
(@Acky_93) reported
@ThreeUKSupport But if the street next to me can get 5G home broadband and my house can get ‘just’ 5G mobile signal, there’s nothing stopping me just getting the router delivered elsewhere then plugging it in surely?
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Irum Khan
(@KhanIrum321) reported
@ThreeUKSupport Can anyone help me, ive not had broadband for 2 months, losing the will to live and your support has been extremely unhelpful
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Stewart Thompson
(@SpaceHippos) reported
Hey @ThreeUK when are you going to boost the signal in the TN5 area? It is quite appalling.
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Ash Ingham
(@999Ingham) reported
@ThreeUKSupport I made it clear over the phone that I was no longer with three so how would I receive a text, the call I made was to cancel the contract and any further payments after my contractual agreements were fulfilled with the three network