3 (Three) Outage Report in Surbiton, Greater London, England
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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in Surbiton, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Surbiton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (54%)
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Phone (19%)
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Total Blackout (17%)
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Wi-fi (7%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Surbiton, Greater London, England
The most recent 3 (Three) outage reports came from the following cities: London, City of Westminster, Woking, Hackney, Hounslow, City of London, Kensington, Islington, Tower Hamlets, Croydon, Guildford, Merton, Southall, Redhill and Wallington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| City of Westminster |
Internet | |
| Woking |
Internet | |
| London |
Internet | |
| Hackney |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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3 (Three) Issues Reports Near Surbiton, England
Latest outage, problems and issue reports in Surbiton and nearby locations:
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Chrissy Darling
(@chrissydarling) reported
from
Hackney, England
@ThreeUK Hi, I was charged for a SIM card I never had and the records show I never used. Your complaints department are refusing to refund my money. They said I never cancelled within 14 days. I have told them I never had the contract in the first place! Disgraceful!
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Jonny Pearson
(@jonny_pearson) reported
from
Lambeth, England
@ThreeUKSupport It’s called sharp business practice. It’s all about making things difficult for the customer in the hope they won’t bother for the sake of a few quid! It’s the reason I voted with my feet and left Three for another network. It wasn’t super easy and was a theft my valuable time!
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Adem
(@adem_andress) reported
from
Wandsworth, England
Hi @ThreeUK I’m joining your network and my number from my old provider was supposed to switch today and it still hasn’t switched over at 23:32. Has it been forgotten?
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Jade Sharp 👩🏻🦯
(@jadesharp1992) reported
from
Richmond, England
@ThreeUKSupport Tw27bp It seems that there's been issues with the masts for about a week now?
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Natalie Turner
(@skippinginheels) reported
from
Camberwell, England
THE WORSE CUSTOMER SERVICE I HAVE EVER EXPERIENCED FROM @ThreeUK @ThreeUKSupport been 5 days with no connection, when I ring I get told that they will call back... when I ask why I had no call back they say “oh your case was closed” WTF? Useless... DONT EVER CHANGE TO THREE!!
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Jason Bootle
(@mrbootle) reported
from
Lambeth, England
@ThreeUKSupport hello, getting a "we can't connect you to your voice mail right now" message... Any ideas why that might be? It's the service down?
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Sajid Nawaz Khan
(@snkhan) reported
from
Islington, England
@ThreeUKSupport Any issues in EC1M? Not getting any internet at all.
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Sajid Nawaz Khan
(@snkhan) reported
from
Islington, England
@ThreeUKSupport Just spent 20 minutes on the phone to your help. Really patronising advisor who kept saying “we just provide the SIM, we can’t comment on what speeds you’ll get”. He also said the previous advisor shouldn’t have said what speeds I could get in my postcode. What a shambles.
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
Dear @ThreeUK , what is the point of lodging a complaint and waiting for a month and receive a text that it has been resolved? I get in contact via the chat and quote the reference number and your team is clueless? Is this how Three works?
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Pikejump
(@massimauri) reported
from
Merton, England
@ThreeUK hello Wimbledon area no data - any issues ?
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Brooke Colman
(@TheRealBrookieC) reported
from
Wandsworth, England
@ThreeUK @threeuksupport I’ve been on hold for 60 mins to discuss the terrible network coverage in my area. This is exactly why I will be leaving you in 30 days!
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Jenny Chu
(@Jenny_Chu_) reported
from
Islington, England
@ThreeUKSupport 5g service out for 48 hours and counting in EC1 when will this get fixed? This is unacceptable, I’ve never had an outage this long before. Will you be crediting my account for the disruption?
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GG
(@gg1613gon) reported
from
Islington, England
@ThreeUKSupport After trying online to cancel my contract (which didn’t work) on the 21st September I phoned you and after 25 minutes waiting finally spoke with you, asked to cancel the contract and was told it was cancelled.
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karen
(@karlea45) reported
from
Camberwell, England
@ThreeUKSupport whenever I phone three they do not help. Taking my money all the time
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Red Beard
(@Nickjames820) reported
from
Paddington, England
@ThreeUK Do they support 5g? Come to think of it do they support data at all on your network?
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Kevin Hogarth
(@KevinHogarth) reported
from
Ealing, England
@ThreeUK want to charge me the £53 early cancel fee to get out of contract worth £300 over 2yrs to move to contract worth £1150. Won’t waive the fee. Result I will wait 6 months and probably move to another network. #mobiles
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Jade Sharp 👩🏻🦯
(@jadesharp1992) reported
from
Richmond, England
@ThreeUKSupport It's not for me, it's for a friend, last night when I went to the network status checker and put in the postcode, it said engineers were completing work on masts near by so things may be affected?
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karl matthews
(@karlos437) reported
from
Kingston upon Thames, England
@ThreeUK need to speak to uk person who can help!! Foreign call centres:(
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Sajid Nawaz Khan
(@snkhan) reported
from
Islington, England
@three_broadband @NickHJBurley @ThreeUKSupport Don’t believe them — they said the same to me. I was getting 300Mbps and now can’t get 5G (they told me the same story about the network tool not being updated). Now barely getting 20Mbps on their 4G service, even though I’m on a 5G contract!
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Graeme
(@Gcrobb) reported
from
Merton, England
@ThreeUKSupport the signal in my area has been really poor for weeks now only 1bar on 4G. When will you be fixing it?
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Frau Isaacs
(@Frau_Isaacs) reported
@ThreeUKSupport When I make / receive calls, the other person can't hear me. I have called customer support many times and they tell me the mast will be repaired by Friday. I am a new customer and the cooling off period is Wednesday . I need extension in case problem persists
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T-Dubz
(@12wlt12) reported
@ThreeUKSupport I've already dm'd you the details. The live chat cuts off and when I rang he hung up as my signal is so bad. Live chat said this will still happen over the next 7 days.
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Jade Sarah McLovin
(@JadeMcCrainor) reported
NEVER take a contact out with @ThreeUK. I will be cancelling mine and the rest of my family’s contracts ASAP.
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Lea 🇪🇺
(@leasville) reported
@ThreeUKSupport I only have 3G signal on phone (usually 5G) in DH2 1, and my 5G hub isn’t working at all, I guess because it can only receive 4G or 5G. Website says no issues or planned maintenance. Help?
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ShaunAshton
(@shaunashtonn) reported
@ThreeUKSupport I’ve had terrible signal for about 3 months now, can you let me know what’s going on
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Don Juan
(@Mr_Bluue007) reported
Got text from @ThreeUK saying issue fixed. Wrong unable to make outgoing calls @Three_Is_Broken. #Three are trying my patient, funny how they keeping taking money out if my account for a service fit for the scrap yard
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T-Dubz
(@12wlt12) reported
@ThreeUKSupport Theyve already checked it and told me that there's technical issues in my area and this will happen for 7 more days and that I'm entitled to £9.74 compensation hence why I've came here to take it further. The connection cut out too.
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Dami 🇳🇬🇪🇺 #FBPE
(@Dami1190) reported
@ThreeUKSupport your signal gone weak
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HamBSD
(@hambsdorg) reported
@ThreeUKSupport The original direct debit is already cancelled, so when that one is attempted it will fail, and I'm really trying to set up a new direct debit but you need to tell me how to tell you the bank details.
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T-Dubz
(@12wlt12) reported
@ThreeUK I call you and get disconnected and use live chat and get disconnected. You've said this will happen for 7 days as my network is down and all you offered is £9.74 off the bill? I'm having to use someone else's WiFi to send this as I can't get online. It's a joke