3 (Three) Outage Report in Surbiton, Greater London, England
Some problems detected
Users are reporting problems related to: internet, total blackout and phone.
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in Surbiton, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Surbiton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 03: Problems at 3 (Three)
3 (Three) is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (42%)
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Total Blackout (35%)
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Phone (14%)
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Wi-fi (6%)
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E-mail (2%)
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TV (%)
Live Outage Map Near Surbiton, Greater London, England
The most recent 3 (Three) outage reports came from the following cities: City of Westminster, Hounslow, London, Croydon, Hampstead, Guildford, Kensington, City of London, Sutton, Southall, Southwark, Hackney, Hammersmith, Ealing and Fulham.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
Internet | |
| City of Westminster |
Internet | |
| Hounslow |
Internet | |
| London |
Internet | |
| Croydon |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports Near Surbiton, England
Latest outage, problems and issue reports in Surbiton and nearby locations:
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mio ✨
(@rowmeomeomeo) reported
from
Paddington, England
@ThreeUKSupport From the personal store in oxford. I tried calling the customer representative unfortunately I have to drop by the store to cancel the contract. Is this true?
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Chrissy Darling
(@chrissydarling) reported
from
Hackney, England
@ThreeUKSupport Nope, it’s with Three. He isn’t using the PAYG, he’s already got a contract with Three. It was what we was told for me to get the old number on my new contract. I’ve been told I’ve got to wait 48 more hours, then phone up and wait another 24 hours! It’s never ending!
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Steve Karmeinsky
(@stevekennedyuk) reported
from
Camden Town, England
Wow - terrible @ThreeUK customer support - been an ongoing 5G fault in my area and support say it’s not fixed and no idea how long so can cancel contract for zero cost - so basically saying find another operator …
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Alex James Cox
(@AJCox31) reported
from
Lambeth, England
@ThreeUKSupport @jwilf @ThreeUK I have a 5G home broadband hub and it hasn’t worked today or yesterday. Is there a network issue? James I would wait!!
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Alex J Wood 🎨 🇪🇺
(@al3xjw) reported
from
Kensington, England
@ThreeUKSupport @ThreeUK why is the signal so bad in London and Kent. Terrible. No reception or internet in so many places and so slow. Terrible service and no free roaming soon too. #fail #threepoorinternet #threeuk
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SDP
(@SSDP73) reported
from
Spelthorne District, England
@ThreeUKSupport @SheeMeeHeer So Mark (Three) - I just renewed to be safe but in two years time as a loyal customer I ll be paying this Roaming charges outside of the 70 destinations ( £2/day and £5/day) if I renew my contract again - so I ll have to not renew and leave it running as it is to not pay this!
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Andy Washington 💙 🇪🇺
(@andywash) reported
from
Hackney, England
Did you know that most phone companies limit calls to 2hrs? Not normally a problem but as I’m on hold for almost that long with @VirginAtlantic before they answer I got cut off 1 minute in! That’s 4 hours on hold for nothing, thanks to @ThreeUK @ThreeUKSupport
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Shane
(@ShaneyFirkins96) reported
from
London, England
@SMARTYMobileUK The only time I don't have internet issues is when I have connected to one of @ThreeUK 5g Masts and recieving 5G speeds... which even that is very rare....
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Jade Sharp
(@jadesharp1992) reported
from
Hounslow, England
@ThreeUKSupport Will do! When you put that postcode in on your website though, it still says you're fixing an issue in this area, so maybe your website needs to be updated?
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amy dyfan
(@amydyfan1) reported
from
Hillingdon, England
@ThreeUK my phone is not working what happening I can’t make or receive calls 🙃🙃
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Chrissy Darling
(@chrissydarling) reported
from
Hackney, England
@ThreeUKSupport I’ve done everything I’ve been told to do. The problem is that it’s been over 3 weeks since I took the contract out and it still hasn’t been sorted. Permission was given over the phone for the name change.
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Richard Kingcott
(@RICHARDKINGCOTT) reported
from
Lambeth, England
@ThreeUKSupport why does my phone not get a signal out and about in central London? Myself a couple of people I know are suffering the same lack of signal.
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Mark
(@scousemanblue) reported
from
Paddington, England
@ThreeUK @ThreeUKSupport Is there a problem supplying a 4g signal in the centre of London absolutely shocking
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geocaching.uk
(@UKGeocacher) reported
from
City of London, England
Recently moved back to @ThreeUK on a sim only plan and it’s blooming awful in terms of speed or coverage in central London. Thanks to my @O2 work E-sim I actually have signal!
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Keyth
(@whiterosetyke) reported
from
Islington, England
One day left of @ThreeUKSupport 5G broadband and lack of service for over 10 weeks now. Sky broadband comes tomorrow and Three are going to receive that box back in a million pieces. (Well definitely if I send with Hermes) @Ofcom avoid avoid avoid. #broadband
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♡leah
(@leaaCastle) reported
from
Islington, England
@ThreeUKSupport Yeah you guys confirmed it yesterday but payment was taken today. And the service not working till late September. 🙄 I'm leaving you guys soz
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mio ✨
(@rowmeomeomeo) reported
from
Paddington, England
@ThreeUKSupport hi there. I signed up for a 12- month contract yesterday and I want to cancel it. The customer representative requested for a PAC on my old network but I decided to just stick with it and cancel my plan with Three can you help me with the one thanks
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Ernesto Sarezale
(@sarezale) reported
from
Islington, England
Mifi from @ThreeUK not working at all for he at the moment at N19 - getting 0.27 Mbps if working at all - this is denial of service - will I be billed this month?
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Jade Sharp
(@jadesharp1992) reported
from
Hounslow, England
@ThreeUKSupport Hi, asking on behalf of a friend, how long are the works going on for in the gu212nn postcode? They've had dropouts and problems for weeks!
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Peter Cigleris
(@Cigleris) reported
from
Wandsworth, England
@colla_voce @NatRaybould @ThreeUK Well that’s crap. Been with Three since the beginning and all was fine and dandy when I was in Hungary recently. I suppose once Vodaphone and EE did it would have been very hard not to follow suit.
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Round
(@roundyuk) reported
@ThreeUKSupport Didn't solve it...how can I get technical support for this? There must be a way of digging out error logs or something?
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Steve 🇪🇺 🏳️🌈 🖤 🌳🌳🌳🌻 ☸️ ❀
(@JimmineyWhippet) reported
I have also just called the number given to me to call back (0333 338 1001) there is NO option to be connected re my query as a now (ex) Three customer!@ThreeUK
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G
(@alexsuprtramp) reported
@ThreeUKSupport They can’t I already called them. They do not understand, the error is with Threes network.
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Lee Donaghy
(@LeeDonaghy) reported
@ThreeUKSupport I am speaking to them right now. My pay as you go sim keeps being blocked from the network. When I call/use chat to resolve it I am told it will be restored within 48 hours & it never is. I am also assured it won’t happen again & it does.
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Marcus Farran
(@MarcusFarran) reported
@ThreeUK Your support is an absolute joke. They told my wife she cannot transfer her old number to a new sim until its cancelled. Now its cancelled, they said she cannot transfer as the sim is not active, and it will take 30 days to activate the old sim!
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Chris Round
(@roundyuk) reported
@ThreeUKSupport I have reset everything I possibly can, no errors being shown on the device.
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julian holtom
(@SpazWinchester) reported
@ThreeUK why can I not get connected to your cancellation team I wonder? Is it because it’s inundated with requests to close accounts due to your staggering incompetence? 8 hours of my life lost to your call centre & no resolution. Still stuck with a broken router after 2 weeks!
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Janelle Holmes
(@CarpathiaDawn) reported
@ThreeUKSupport small credit on my account when closed, bill dated 26th Jan said this would be refunded within 14 days, still no refund - who can help please?
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july
(@zxnzn412) reported
@CarpathiaDawn @ThreeUKSupport I am so sorry about what happened to you but I know a guy who can help. Superb_cr4ks on Instagram is the best in relation to any cyber issues
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G
(@alexsuprtramp) reported
@ThreeUKSupport Done that with support, used the pin in the back, I’m not saying you’ve done it deliberately I’m telling you for 100% fact that an error has happened and some setting at three has blocked this. Happened 6 months ago when I was with bt I can show you articles if you like too