3 (Three) Outage Report in Surbiton, Greater London, England
Some problems detected
Users are reporting problems related to: internet, phone and total blackout.
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in Surbiton, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Surbiton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 04: Problems at 3 (Three)
3 (Three) is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (54%)
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Phone (20%)
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Total Blackout (15%)
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Wi-fi (9%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Surbiton, Greater London, England
The most recent 3 (Three) outage reports came from the following cities: London, Hackney, Southwark, Kensington, Southall, City of Westminster, Croydon, Wandsworth, City of London, Hammersmith, Paddington, Islington, Hampstead, Camden Town and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Hackney |
Internet | |
| Southwark |
Internet | |
| Kensington |
Total Blackout | |
| London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports Near Surbiton, England
Latest outage, problems and issue reports in Surbiton and nearby locations:
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Steve Karmeinsky
(@stevekennedyuk) reported
from
Camden Town, England
What’s wrong with @ThreeUK in NW3 on Haverstock Hill can’t get any signal
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Josh
(@joshmarston92) reported
from
Lambeth, England
@ThreeUKSupport why is your 4G so poor in London. I barely have any signal when I’m here even though it says I do 😫
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lauren
(@wanderlaurst) reported
from
City of London, England
@ThreeUKSupport That # routes me to a call center in India & I’m tired of that. I want this sorted, I’m a business account & my business cannot run without internet. I installed hub on Friday & it’s Tuesday and no one has gotten back to me without me pushing. I deserve better service than this.
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Jim The May Swan
(@wallingford73) reported
from
Camberwell, England
@CycleMummy @vintageshimano @PompeyCyclist @ThreeUK That's pretty appalling customer service and any decent service provider should write that off and not bill you for it. But if it was a service that you received they are technically allowed to charge you for it. If you didn't receive it then they are not
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A. Stravolemova
(@astravolemova) reported
from
Kensington, England
One of the worst decisions in my adult life is to sign up for @ThreeUK #broadband. Embarrassing service. Shame on you. Can't attach a 300k pdf document for over 30 mins now. #EpicFail. To everyone living @RBKC DO NOT buy #threemobile broadband. Life is too short. @ThreeUKSupport
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It's me, John
(@johnrahers) reported
from
Lambeth, England
@bluemoonstar @ThreeUK Three are awful in London. @EE are v good
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I am the hip-hop-a-potamus
(@angelspitten) reported
from
Camden Town, England
@ThreeUK wtf is going on with your network today I've had such spotty reception even though it's saying I have full 4 g
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The Hills Have Reyes
(@reyes) reported
from
Camden Town, England
@StopFundingHate @ThreeUK Don’t be ***** @ThreeUK. From a customer.
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Alexey
(@resoai) reported
from
Camden Town, England
@ThreeUKSupport I’ve been to the support chat 5 times and each time I’ve been told the issue is on my end (after waiting 2.5hrs for level 2 support). Also, If you think that providing more tech data on the issue slows you down, I really don’t know what to say.
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🗺Nick
(@bluemoonstar) reported
from
Camberwell, England
@ThreeUKSupport Jacq, how about all the way along the river from Battersea Bridge to Blackfriars. Really really poor.
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A. Stravolemova
(@astravolemova) reported
from
Kensington, England
Playing on my nerves, @ThreeUK. Out of desperation logged into the local hospital's public network to work and write this protest message. Your service's embarrassing and I'm highly upset. I'd have sent you a complaint if I had connection to attach it. #epicfail #ThreeUkSucks
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Martin Walker
(@MartinWWalker) reported
from
Kingston upon Thames, England
@ThreeUKSupport Yes I still have a problem! This is 5 days now without internet. O have already had one parking ticket because I couldn't pay as the app didn't work. Please sort this out. I can't do my job properly
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Niall O'Malley
(@niallomalley) reported
from
Kingston upon Thames, England
@ThreeUKSupport guys I’ve tried to use your Live Chat q number of times to complain about your app and the outage on Thursday. No one will respond to the Live Chat or my Tweets to this handle…
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Randombiz
(@RandomBiz) reported
from
Esher, England
@briwen72 @SurbitonMoan @ThreeUKSupport Spoke to @ee yesterday . Problem due to mast in Hampton court area- they’ve been unable to get access from the landowner. I had an SMS yesterday to say that work has commenced.
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Laura Crimmons
(@lauracrimmons) reported
from
London, England
@dergal @ThreeUK @ThreeUKSupport Yes! My signal just disappears completely sporadically
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lauren
(@wanderlaurst) reported
from
City of London, England
@ThreeUKSupport Also, I was promised 5G was in my area but now it’s clear it was anything to make a sale. I’m a business customer with you for mobile, I can’t believe how badly this is being handled.
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Tim English
(@mrtimenglish) reported
from
Ealing, England
@ThreeUKSupport hi. I’d like to claim compensation for your signal failure last week. I am self employed, use my phone for business and missed an opportunity to reply to a job
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Alex Pollock
(@socialPolly) reported
from
Camden Town, England
@ThreeUKSupport Still not working.
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Jim The May Swan
(@wallingford73) reported
from
Camberwell, England
@vintageshimano @CycleMummy @PompeyCyclist @ThreeUK Sadly they can add missing charges to the period that the original invoice covered and either raise a credit note and rebill that period or issue an additional invoice for the missing charge.
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Nick Szewciw
(@Touring_Tech) reported
from
Hillingdon, England
@ThreeUKSupport I’m gonna have to do your job for you clearly, I shall call again and write down every option, but again you keep laughing instead of actually just telling me what I have to do to speak to someone regarding the service black out, three clearly doesn’t want to compensate anyone.
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Johnny Diniz
(@hoohoojohnnyhoo) reported
@ThreeUK already knows me so well, been with them 8 years with absolute **** service and decided I had enough so just called them to cancel my contract and they didn’t even tried to give me a better deal. Been on the 15 minutes and I am now proud to say I am free of #three
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andrew elsmore
(@andrewelsmore) reported
@ThreeUKSupport Well why was I allowed to close my account without a password . No I was left with I had to travel to a 3 store to get my own money back dont understand why you can't just pay the account I was paying the bill for for the last 4 or 5 years.never had to do it with anything else ?
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Ms_Me 😶
(@Ms_Me_12) reported
@Ofcom Can you help direct me to how I can lodge a complaint regarding fraudulent behaviour by @ThreeUK store staff?
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mark eglinton
(@MarkEglinton) reported
Unreal level of bad customer service from @ThreeUK / @ThreeUKSupport . No cell service for 8 days; no idea when there will be. Meanwhile I get asked: “are there any other Three customers in your area experiencing these problems?” - as if I go around asking . Unbelievable
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Peggy
(@PegHead7) reported
@ThreeUKSupport I called last year and was told 2021. I enquired this year and was told they were out of contract. Despite me contact you over months there has been no resolution. Last chat cut off and no call back. Passed about departments. Surely calls are recorded Jenn
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Ms_Me 😶
(@Ms_Me_12) reported
@ThreeUKSupport And because I cannot access my account because of the memorable word issue, NO STAFF MEMBER will talk to me. So, Threw, ur safety policies enable the law to be broken and allow u to take peoplea money against their wishes! All reasons why I am leaving when my contracts end
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ゼベディ
(@SohebH93) reported
Been with @VodafoneUK @VodafoneGroup for 12+ years, bought numerous family/friends to Vodafone, had multiple lines and broadband. On Tuesday I called to upgrade but the best tariff offered was nowhere near @ThreeUK. Disappointed to be leaving w/such poor offer from retentions.
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andrew elsmore
(@andrewelsmore) reported
@ThreeUK terrible service when trying to to get my credit refund back after leaving three . Had to ring up to arrange a refund then was told because I couldn't give a password had to go to a 3 shop and was refused to be able to speak to a manager . Disgusted
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Chantel
(@CDavieSTEM) reported
@MetroUK It's times like this I'm glad I hung onto my @ThreeUK 4G router and subscription. Signal isn't great in our area, but it's better than nothing.
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Macaulay
(@_macca_pacca) reported
@scook2003 @ThreeUKSupport @jadesharp1992 It’s frustrating there’s still now Apple Watch support after all this time but they do have the best 5G network out there so I won’t grumble too much, I can get by with the Wi-fi version of the watch