3 (Three) Outage Report in Surbiton, Greater London, England
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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in Surbiton, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Surbiton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (43%)
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Total Blackout (35%)
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Phone (14%)
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Wi-fi (6%)
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E-mail (2%)
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TV (%)
Live Outage Map Near Surbiton, Greater London, England
The most recent 3 (Three) outage reports came from the following cities: Hackney, Hounslow, Redhill, London, Morden, City of Westminster, Croydon, Hampstead, Guildford, Kensington, City of London, Sutton, Southall, Southwark and Hammersmith.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| Hounslow |
Internet | |
| Redhill |
Internet | |
| Redhill |
Internet | |
| London |
Internet | |
| Redhill |
Total Blackout |
Community Discussion
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3 (Three) Issues Reports Near Surbiton, England
Latest outage, problems and issue reports in Surbiton and nearby locations:
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Red Beard
(@Nickjames820) reported
from
Camden Town, England
@ThreeUK are you ***************????? No data, no signal for a year! The 6g promised a year ago is delayed again, the hardware provider is banned from the country and you have the cash to sponsor billionaires? Not a peep from you ******* to your customers though!
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Darren
(@darriekylie) reported
from
Camberwell, England
@TfL wow wow wow 4G service on the underground - couldn’t believe my eyes whilst travelling on Jubilee line - better service than overground on @ThreeUK ... thanks @TfL ... took calls in the tunnel... no more waiting or connect to WiFi to fire that late message off #stillamazed
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
Dear @ThreeUK There is a problem that needs to be resolved with regards to my plan. Everytime I speak and get transferred (saying there is no much of a wait) to the billing team, there is no response. What is the problem?
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Sam Burrin
(@Sburrin7) reported
from
Wandsworth, England
Trying to Cancel my Three home broadband seems to be impossible two days of trying but always system problems funny that @ThreeUK
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Badger Smaker
(@BadgerSmaker) reported
from
Egham, England
@ThreeUKSupport It's ok, third time lucky on chat she finally found someone who knows what they are doing who fixed the issue. Credit score affected by your companies error, however.
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
@ThreeUK I am connected to the billing team and the call is disconnected yet again. I am back on the music after dialling validating my details on the self service option. How poor can your service get?
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Mike Wood
(@mikewooduk) reported
from
Spelthorne District, England
@ThreeUKSupport Hi this was yesterday afternoon it took almost 24 hrs for you to respond. Issues were noted throughout the UK and this was affecting your broadband routers. A simple Google search will confirm this.
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Badger Smaker
(@BadgerSmaker) reported
from
Egham, England
@ThreeUKSupport Good morning. My wife is having a terrible time with your accounts department. She has an account that she can't access & wants to pay bill. Phone/chat Support so far unhelpful on 2 occasions. Can you help, please?
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neeraj chawla
(@neerajchawla22) reported
from
Redhill, England
@ThreeUKSupport i have been following from last one month and you support team tells new story every time. i can provide you the case ids and chat ids
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Sam Burrin
(@Sburrin7) reported
from
Wandsworth, England
@ThreeUKSupport Nope 👎 I’ll be ringing again today to try cancel for the third time really disappointed with the customer service and 5G service
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Peter Cigleris
(@Cigleris) reported
from
Wandsworth, England
Seems @ThreeUK is down, unable to make calls
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Chatuba
(@livinhojcs) reported
from
Camden Town, England
Nothing like @ThreeUK with their horrible customer service!! Spent 4h of my day between chat and calls! I do not recommend!
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karen
(@karlea45) reported
from
Camberwell, England
@ThreeUKSupport how long will your site be down please
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Andrew Mullinger
(@mullinger) reported
from
City of London, England
@ThreeUKSupport Ie the credit file record. They said they don’t believe it was fraud but why would I lie?! I’ve contacted Robert your CEO and he’s looking into it for me. Afraid customer protection team didn’t do well :(
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
@ThreeUK This is the twelfth time I am calling to resolve the problem. A problem which is due to the processing error at your end!
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Guy Armitage
(@guyarmitage) reported
from
Lambeth, England
. @ThreeUK do your agents have access to unencrypted passwords for your customers? One of them just asked for our password over the phone (which in itself is really bad practice) then on answering with a temporary password, said it wasn't what he had on record.
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Jade Sharp 👩🏻🦯
(@jadesharp1992) reported
from
Hounslow, England
@ThreeUKSupport Hi, who do I report bad upload speeds too on the threeuk network? In my area, tw27BP, the upload speeds are awful, facetime videos cut out all the time, people who I am talking too can't hear me. My wifi is down at the minute, so using mobile data
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chris froome+
(@floppyrubber) reported
from
Hillingdon, England
@ThreeUK after being with three for quite some years, getting very frustrated. I can't remember pin , to get a new pin , have to validate by email, email address is incorrect so can't validate, can't change email address because? Can't remember pin. Help
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
@ThreeUKSupport I was assured that the issue with my bill is under investigation and will be resolved. I called up today and got to know that there wasn’t enough information provided and the investigation couldn’t go ahead
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E M M Y
(@msemmyburrows) reported
from
Richmond, England
@ThreeUK I don’t have access to My3 account, can someone help as I can’t access the live chat???
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Vicky H.
(@Vicky70912901) reported
@ThreeUKSupport 2/2 you basically lied. You're a useless company. Try and get a pac but can't send a message you do everything you can to avoid ppl leaving your beyond **** service!! what happened to the app???
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Vicky H.
(@Vicky70912901) reported
@ThreeUKSupport Ahh I see that got somones attention. You're call handlers are useless. Tour security is ****. We have moved to EE thank god!!! We will not pay you a penny more!! You took monies from us saying the three in touch app would work guess what 5 days later you pulled the service!!
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Phil Randal
(@philrandal) reported
Once again, my partner isn't receiving OTP SMSs from @santanderuk on the @ThreeUK network. @threeuk tech support are useless
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🤘🤘Eamonn ‘Amarth’ McGrath 🇮🇪
(@Antmagnet) reported
@ThreeUKSupport NR18 0UY. I barely dip into 4G when at home and almost never when walking the dog.
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ThreeUKSupport
(@ThreeUKSupport) reported
@hex @ThreeUK Oh no, that's not ideal. We recommend calling our Customer Service Team on 333 from a Three phone or 0333 338 1001 from any alternative phone so they can look into this for you -Charley
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🤘🤘Eamonn ‘Amarth’ McGrath 🇮🇪
(@Antmagnet) reported
@ThreeUKSupport It's been less than perfect forever but these last 2 weeks have been particularly bad. It makes work calls difficult to say the least.
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ShaunSanders
(@ShaunSandx) reported
@ThreeUKSupport Well its pretty poor from three don't you think ?
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AMQTK
(@AQ74410) reported
@ThreeUK Could you advise us what caused the problem? And can you confirm that no data breaches took place as a result of the problem? Thank you
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- Marcie
(@itsmarcie_x) reported
@ThreeUK @ThreeUKSupport Why have a lot of us had our phone numbers being calle day random people saying we called them in the outage yesterday? Isn’t this a data breach?
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Christopher Pugh
(@c_h_pugh) reported
@ThreeUKSupport Happy to upgrade to 3G/4G, for your network. I prefer a simple phone for calls, such as Doro 6620, (2G and 3G). I don't want to buy 1 only to find that it's not supported in short term. If I buy 4G VoLTE handset such as the Nokia 2720, I wonder whether it will work on your PAYG.