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3 (Three)

3 (Three) Outage Report in Richmond, Greater London, England

Why is my 3 (Three) service not working?

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

Full Outage Map

Problems in the last 24 hours in Richmond, England

The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by 3 (Three) users through our website.

  • 55% Internet (55%)
  • 19% Phone (19%)
  • 15% Total Blackout (15%)
  • 8% Wi-fi (8%)
  • 2% E-mail (2%)
  • 1% TV (1%)

Live Outage Map Near Richmond, England

The most recent 3 (Three) outage reports came from the following cities: Croydon, London, Teddington, Hammersmith, City of Westminster, Harringay, Southwark, Tower Hamlets, Hackney, Southall, Fulham, Hounslow, Wandsworth, Wembley, and Islington.

CityProblem TypeReport Time
Croydon Wi-fi 2 hours ago
London Internet 14 hours ago
Teddington Internet 15 hours ago
Hammersmith Internet 3 days ago
London Total Blackout 4 days ago
City of Westminster Internet 5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • mrbootle
    Jason Bootle (@mrbootle) reported from Lambeth, England

    @ThreeUKSupport hello, getting a "we can't connect you to your voice mail right now" message... Any ideas why that might be? It's the service down?

  • snkhan
    Sajid Nawaz Khan (@snkhan) reported from Islington, England

    @ThreeUKSupport Any issues in EC1M? Not getting any internet at all.

  • jonny_pearson
    Jonny Pearson (@jonny_pearson) reported from Lambeth, England

    @ThreeUKSupport It’s called sharp business practice. It’s all about making things difficult for the customer in the hope they won’t bother for the sake of a few quid! It’s the reason I voted with my feet and left Three for another network. It wasn’t super easy and was a theft my valuable time!

  • TheRealBrookieC
    Brooke Colman (@TheRealBrookieC) reported from Wandsworth, England

    @ThreeUK @threeuksupport I’ve been on hold for 60 mins to discuss the terrible network coverage in my area. This is exactly why I will be leaving you in 30 days!

  • karlea45
    karen (@karlea45) reported from Camberwell, England

    @ThreeUKSupport I am having to pay extortionate direct debit which I can’t afford and no one is helping me. Three is the worst company

  • Jenny_Chu_
    Jenny Chu (@Jenny_Chu_) reported from Islington, England

    @ThreeUKSupport 5g service out for 48 hours and counting in EC1 when will this get fixed? This is unacceptable, I’ve never had an outage this long before. Will you be crediting my account for the disruption?

  • skippinginheels
    Natalie Turner (@skippinginheels) reported from Camberwell, England

    THE WORSE CUSTOMER SERVICE I HAVE EVER EXPERIENCED FROM @ThreeUK @ThreeUKSupport been 5 days with no connection, when I ring I get told that they will call back... when I ask why I had no call back they say “oh your case was closed” WTF? Useless... DONT EVER CHANGE TO THREE!!

  • chrissydarling
    Chrissy Darling (@chrissydarling) reported from Hackney, England

    @ThreeUK Hi, I was charged for a SIM card I never had and the records show I never used. Your complaints department are refusing to refund my money. They said I never cancelled within 14 days. I have told them I never had the contract in the first place! Disgraceful!

  • massimauri
    Pikejump (@massimauri) reported from Merton, England

    @ThreeUK hello Wimbledon area no data - any issues ?

  • gg1613gon
    GG (@gg1613gon) reported from Islington, England

    @ThreeUKSupport After trying online to cancel my contract (which didn’t work) on the 21st September I phoned you and after 25 minutes waiting finally spoke with you, asked to cancel the contract and was told it was cancelled.

  • karlos437
    karl matthews (@karlos437) reported from Kingston upon Thames, England

    @ThreeUK need to speak to uk person who can help!! Foreign call centres:(

  • adem_andress
    Adem (@adem_andress) reported from Wandsworth, England

    Hi @ThreeUK I’m joining your network and my number from my old provider was supposed to switch today and it still hasn’t switched over at 23:32. Has it been forgotten?

  • snkhan
    Sajid Nawaz Khan (@snkhan) reported from Islington, England

    @three_broadband @NickHJBurley @ThreeUKSupport Don’t believe them — they said the same to me. I was getting 300Mbps and now can’t get 5G (they told me the same story about the network tool not being updated). Now barely getting 20Mbps on their 4G service, even though I’m on a 5G contract!

  • KevinHogarth
    Kevin Hogarth (@KevinHogarth) reported from Ealing, England

    @ThreeUK want to charge me the £53 early cancel fee to get out of contract worth £300 over 2yrs to move to contract worth £1150. Won’t waive the fee. Result I will wait 6 months and probably move to another network. #mobiles

  • jadesharp1992
    Jade Sharp 👩🏻‍🦯 (@jadesharp1992) reported from Richmond, England

    @ThreeUKSupport It's not for me, it's for a friend, last night when I went to the network status checker and put in the postcode, it said engineers were completing work on masts near by so things may be affected?

  • jadesharp1992
    Jade Sharp 👩🏻‍🦯 (@jadesharp1992) reported from Richmond, England

    @ThreeUKSupport Tw27bp It seems that there's been issues with the masts for about a week now?

  • RanjanMallya
    Ranjan Mallya (@RanjanMallya) reported from Croydon, England

    Dear @ThreeUK , what is the point of lodging a complaint and waiting for a month and receive a text that it has been resolved? I get in contact via the chat and quote the reference number and your team is clueless? Is this how Three works?

  • karlea45
    karen (@karlea45) reported from Camberwell, England

    @ThreeUKSupport whenever I phone three they do not help. Taking my money all the time

  • Gcrobb
    Graeme (@Gcrobb) reported from Merton, England

    @ThreeUKSupport the signal in my area has been really poor for weeks now only 1bar on 4G. When will you be fixing it?

  • snkhan
    Sajid Nawaz Khan (@snkhan) reported from Islington, England

    @ThreeUKSupport Just spent 20 minutes on the phone to your help. Really patronising advisor who kept saying “we just provide the SIM, we can’t comment on what speeds you’ll get”. He also said the previous advisor shouldn’t have said what speeds I could get in my postcode. What a shambles.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • YoSignals
    Yo Signals (@YoSignals) reported

    @ThreeUKSupport I spoke to a member of three’s team via support number, they said a SIM card would be with me Friday

  • neiladownie
    neil a downie (@neiladownie) reported

    @ThreeUKSupport Ok...not working again. Engineers working on the masts. Download speed less than 1. Postcode is NE650HF ...please can you tell me when there will be a service again?

  • craigmcg8
    Craig🇬🇧Mcgillivray🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@craigmcg8) reported

    @ThreeUKSupport Thanks. I will get on to customer services

  • sarwarah
    ♡❤ サラ Bee ❤♡ (@sarwarah) reported

    @ThreeUKSupport They can't log in on their phones, tried last night and had to reset password but it come up with a config. Error. Someone else did say to try and re-register and that might solve the problem . We know they are all right amounts other as they don't go over their accounts

  • craigmcg8
    Craig🇬🇧Mcgillivray🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@craigmcg8) reported

    @ThreeUKSupport @ThreeUK I wouldn’t be on here if I wasn’t trying to fix this problem.

  • anslowda
    darren a (@anslowda) reported

    Hours to cancel and then reorder meaning my daughter won't get her Xmas present . Well done @ThreeUK that's 3 contracts getting cancelled @ThreeUKSupport

  • Dieps888
    David Diep (@Dieps888) reported

    @ThreeUKSupport What are you going to do to help by going on a web chat sorry that your customer service teams hasn’t already?

  • Em33Dodds
    Em (@Em33Dodds) reported

    To @ThreeUK someone cancelled my contract have been waiting to hear from you. Been with you 15 years. Such bad customer service 😔

  • anslowda
    darren a (@anslowda) reported

    3 contracts with @ThreeUK renewed 2 on sat as Xmas gifts for my daughter's . Con delivery on Monday no show !! Spoke to cs last night was assured they would be delivered 2day only one arrived !! Just come off of the phone to poor CS who have told me tech error I have to wait 48

  • Jonnewbury
    Jon Newbury (@Jonnewbury) reported

    @ThreeUKSupport Hi Mark are you able to call me regarding the poor service I have received the phone was reordered by Brennan on the 18th November with AirPods as it had they Black Friday offer delivery for tomorrow 23rd December