3 (Three) Outage Report in Richmond, Greater London, England
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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (43%)
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Total Blackout (31%)
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Phone (17%)
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Wi-fi (6%)
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E-mail (2%)
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TV (%)
Live Outage Map Near Richmond, Greater London, England
The most recent 3 (Three) outage reports came from the following cities: London, Woking, City of Westminster, City of London, Hackney, Hammersmith, Kensington, Southwark, Wandsworth, Muswell Hill, Hounslow, Morden, Croydon, Harringay and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Woking |
Internet | |
| London |
||
| London |
Phone | |
| City of Westminster |
Internet | |
| City of London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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3 (Three) Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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Miserable Kingston
(@miserablekings) reported
from
Kingston upon Thames, England
@ThreeUKSupport @aanteater_ I’ll be doing the same. The service is abysmal in this area. Today it’s unusable, again. Generic promises of 5G are irrelevant when the basics are broken.
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Mohamed Abdinur
(@MabdiNur1) reported
from
Southall, England
@ThreeUKSupport poor connection wondering to request an early termination
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Christopher Whitton
(@Whitton88) reported
from
Islington, England
@ThreeUKSupport This was already done when I logged a formal complaint with your complaints team yesterday. Awaiting a “priority” call back from the technical team hopefully later on today
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Vicks That Foreign
(@VickyPukis) reported
from
London, England
Get back to London and my phone signal is worse than being in Paris. @ThreeUK sort your shit out!
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Taimour
(@Taimsss) reported
from
Camberwell, England
@EE been a loyal customer for many years with multiple lines.... time for an upgrade think its time to move to @ThreeUK! As @ThreeUK are offering me a better deal for £17 cheaper. Your customer service agent response was "Okay, Cool!" #poorservice #
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bog off tories
(@robbie_wallace) reported
from
Hackney, England
@ThreeUKSupport Don’t mean to bang on here but now I don’t even get signal in dalston. Would really prefer that you took care of existing customers and fixed existing issues before moving onto new projects. No point in me having data in my plan that I can’t use
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Zoe.
(@zoeycol) reported
from
London, England
@amelia_jk @ThreeUK Honestly it’s ridiculous how bad they are! Yet keep signing back up with them
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StreetCube
(@StreetCube) reported
from
Kingston upon Thames, England
@IfIKnewThen @Tell2k @ThreeUK The point is, is that it’s Virgin Media’s obligation to keep their fee-paying clients informed with truth and transparency. Anything less is an insult. Accidents happen, (as with the fibre optic ****-up) but lying, misleading and manipulating is utterly deplorable, #leavevirgin
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Dan McDowell
(@danjmcdowell) reported
from
Camden Town, England
@ThreeUKSupport The signal for 3G-only isn’t that great either. I can make calls just fine, but data is a real problem. At home I wouldn’t be able to use my phone at all without WiFi calling enabled.
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Miserable Kingston
(@miserablekings) reported
from
Kingston upon Thames, England
@cokernutts @ThreeUKSupport Lol switch to 3G. Btw most modern iPhones don’t even allow that button to work any more. But you’d know that as a mobile network operator, right...
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Alex Russell
(@ARussell_11) reported
from
Camberwell, England
@ThreeUKSupport I have a problem across half of London. Shambles to be honest
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Akif K
(@Ak1fK) reported
from
Tottenham, England
@ThreeUKSupport And I mean it’s been like this pretty much all of 2019. When I asked about it, I was told just to use 3G (and that I didn’t pay for 4G, that was an added bonus so I should use 3G for the better service - not really the best customer service interaction)
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Christopher Whitton
(@Whitton88) reported
from
Wandsworth, England
@ThreeUKSupport Logged via online chat. Was originally offered a £5 compensation, which I rejected. Was passed onto second level technical support who have authorised effectively a month free on both my accounts. Had a missed call 24th Dec but nothing since
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Aanteater_
(@aanteater_) reported
from
Kingston upon Thames, England
@miserablekings @three @ThreeUK @ThreeUKSupport I literally don’t even know what to do about this. And yet, out goes the money from my account for a service I’m NOT GETTING. @ThreeUK
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Dan McDowell
(@danjmcdowell) reported
from
Hillingdon, England
I think I’m going to have to abandon @ThreeUK for another network. Since moving to London five weeks ago I have had no phone signal when in my flat and intermittent to no data when in Central London on both 3G and 4G. My phone has become a useless space grey rectangle.
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Don Constance
(@snaprails) reported
from
Ealing, England
@ThreeUKSupport Of course I have. How else would your live chat person have been able to a: verify my security answer s & b: re-enable my login. I don't use your app, it's a pile of... well let's just say it wasn't a positive experience.
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Now Hear This
(@NowHearThisUK) reported
from
Hillingdon, England
priceless...call eventually answered by @ThreeUK to be told they have found a ‘significant piece of information on my account’ and have placed me on hold again. All I want to do is cancel my account
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Mr A$AP Verflucht Esq.
(@verflucht) reported
from
Borehamwood, England
@ThreeUKSupport I see. Just working backwards, I have no idea how this service signed me up. Research suggests that they have worked out a way to stealthily sign me up by embedding a sign-up form in YouTube ads. Which is insane itself. But you're telling me there is no way that I can tell...
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Jason Ford
(@jasonford1988) reported
from
Kingston upon Thames, England
@Mumma_haley35 @virginmedia Sounds that way. Unfortunately @ThreeUK seem to be having issues in KT2 as well, so even my 4G isn’t working very well on my phone. Telco needs to move into the modern world of customer service, maybe @Ofcom need to change their regulations.
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James
(@jamesdevonport) reported
from
Lambeth, England
@ThreeUK Your network now total garbage and never works. I’m off 🖕
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Darragh
(@darraghsongs) reported
I swear @ThreeUK intentionally give you terrible 4G service so that you eventually give up and pay the buyout to get out of the SIM contract 😭😭
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Jo
(@JoCollins_x) reported
Are you doing anything to fix your internet and Wi-Fi boxes? I’ve had no connection for nearly a week in and around Maidenhead. Few friends are also having the same issue. Shambles when you’re paying £130 a month for your 4/5G and Wi-Fi boxes for it not to work @ThreeUKSupport
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Dean Hoban
(@TheBoredGamerUK) reported
@ThreeUK it's been 2years since my contract started and since I have been charged by £12 more each month, and still after multiple attempts you have not resolved my issue!!
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grizlyadams
(@grizlyadams) reported
@ThreeUKSupport You've looked at at (3 times) and sent me texts saying :- "need more time" "it's fixed" "we can't fix it" "here's a link to the ombudsman" "use 3G instead, it's a 4G issue" "we're upgrading the antenna for a better service!" In the mean time I have to just put up with it?
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M Ashraff Samsudeen
(@msmashraff) reported
@ThreeUK their stand and told me that cannot change the plan as I was just 2 days over from the 14 days window and they woukld charge me £240.00 to cancel the upgraded plan, and after that I can buy a new plan from them
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Ecoheat Smart Solutions
(@MJPlumbing1) reported
@ThreeUKSupport No not a business customer. It’s a payg sim.
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Laura
(@ColeslawraLaura) reported
@ThreeUKSupport keeping getting cut off live chat, I changed my direct debit date and it still tried to come out, can someone help me sort this out
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tripple
(@tripple47569551) reported
@ThreeUK honestly the worst internet coverage. Full bars, takes 15minutes to buffer a 3minute video… cmon man
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Giorgio Gilestro
(@giorgiogilestro) reported
@Innovandiamo @ThreeUK I have been a customer for many years but my contract will expire soon and there is no option to have free roaming when renewing
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Rauly
(@RaulMiranda1981) reported
@ThreeUKSupport hi. How do I cancel my data add-on. I added 3gb this month, but I want to cancel it before next month. Please don't tell me I need to call you...