3 (Three) Outage Report in Richmond, Greater London, England
Some problems detected
Users are reporting problems related to: internet, phone and total blackout.
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 19: Problems at 3 (Three)
3 (Three) is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (54%)
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Phone (18%)
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Total Blackout (17%)
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Wi-fi (8%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Richmond, Greater London, England
The most recent 3 (Three) outage reports came from the following cities: Harringay, London, Islington, Hackney, City of Westminster, Camden Town, Hounslow, Southwark, City of London, Wandsworth, Ealing, Woking, Croydon, Hayes and Kensington.
| City | Problem Type | Report Time |
|---|---|---|
 Harringay |
Phone | |
| London |
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| London |
Phone | |
| London |
Internet | |
| Harringay |
Phone | |
| London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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Himanshu H Patel
(@HimanshuPatel81) reported
from
Ealing, England
Awful service from three mobile. No mobile network for the past week at work address. How can anyone do business #threemobile @ThreeUK @ThreeUKSupport
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Michelle 🐢🐺
(@stormhasgone) reported
from
Hackney, England
@ThreeUKSupport Hi Chris, I spoke to Sana on live chat who has checked all this for me and noted congestion at E10 7NE with improvements being made by 4/10. However I’ve gone almost 2 years with this issue and am not willing to pay any more money
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Anya Driscoll
(@driscolltheque) reported
from
Islington, England
@ThreeUKSupport help! Phone says I have full signal but my intetnet isn’t working. Tweeting this on train WiFi. Problem with the network?
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Wal River Lens *waverley at the tower*
(@lens_wal) reported
from
Camberwell, England
I know when bad weather is coming by how **** @ThreeUK starts to become, poor signal,over priced network
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Edmund Tallack
(@Edmund_Tallack) reported
from
Camberwell, England
@ThreeUKSupport After refusing a reduced fee due to poor service (an admission that whatever I was paying for I wasn’t getting) I declined and insisted that the 5g internet is unreliable and inconsistent and was referred to a technical specialist. Still the problems remain.
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Maciej Bugala
(@Machie_) reported
from
Paddington, England
3rd day of w/o network, and no one picking up at customer service. Seems @ThreeUK don’t care about their pay-as-you-go customers. 100GB pack seemed too good to be true and turned out ...it is!
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lauren
(@wanderlaurst) reported
from
Wandsworth, England
Absolutely ripped off by @ThreeUK for business. When I signed up, I asked for international calling - and it was never added to my account - but I had no way of knowing bc their business accounts don’t have online portals. We had to make a call to the US & got charged over £100.
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Steve Harrison
(@stevejh1973) reported
from
Hackney, England
@ThreeUK I see my poor@signal@has returned at home yet again! What is it now? More engineering work? A bird has chewed the lines? It’s ridiculous. Postcode: E9 5JH
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Lucas James
(@LucasJameSamuel) reported
from
Tottenham, England
@ThreeUK paid my bill. Phone still not working. Wtf is going on
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Idris Olanrewaju
(@i_o_olanrewaju) reported
from
Paddington, England
@ThreeUKSupport can you please kindly let me know , why I’ve not been able to pick up a replacement SIM card in person @ a three store. I wen to the store in Bayswater — and the customer service agents that I spoke to Agnes & Jelani told me their hands are tied.
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R_J_B_11
(@R_J_B) reported
from
London, England
@ThreeUK Worse Network out there! Your customer service is a joke. Since I’ve joined had nothing but problems slow internet, poor coverage and when I’ve tried to get in contact with a manger just passed about and being fobbed off with poor excuses.
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Vice Direct
(@ViceDirect) reported
from
City of London, England
@ThreeUK I can't get into my online account, can't reset the password because your servers don't work and can't contact anyone to sort this issue, I say **** ALL THIS COVID 19 SOCIAL DISTANCING AND GET WORKERS BACK INTO THIER OFFICES
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Idris Olanrewaju
(@i_o_olanrewaju) reported
from
Paddington, England
@ThreeUK can you please kindly let me know , why I’ve not been able to pick up a replacement SIM card in person @ three store. I wen to the store in Bayswater — and the customer service agent that I spoke to Agnes & Jelani told me their hands are tied.
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Michelle 🐢🐺
(@stormhasgone) reported
from
Hackney, England
@ThreeUKSupport I accepted the credit but no idea if that closed the complaint or not
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Depraved Acid
(@DepravedAcid) reported
from
Hounslow, England
@ThreeUK Your customer services are absolutely appalling. And to be posting invoices and have no online business portal or means of automatically emailing invoices to customers is unbelievable. This is the 21st century you know. #three#h3g#joke
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Michelle 🐢🐺
(@stormhasgone) reported
from
Hackney, England
Definitely changing from @ThreeUK when my contract ends. My 4G barely ever works on my bus to work despite having full signal. I complain to them and they’re like “oh you could upgrade early and maybe that will give you better service” like ???
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Tom
(@thomasjmahoney1) reported
from
Camberwell, England
@ThreeUKSupport My phone signal/handset appears to be very poor wherever I go. People cannot seem to hear me at all. Please help. Thanks
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Sarah 🧡
(@MissusWebb) reported
from
Ealing, England
@bootif1 @ThreeUK Taken them two days to respond on here and I’m still waiting for my promised call back from Friday night .... absolutely awful service from @ThreeUKSupport 🙈
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Nikki Hayler
(@Nikki1618) reported
from
Virginia Water, England
Why is the 3 app so hard to use, can't have WiFi on but I have no 4G, it's redirected me 10x and the button to reset the password doesn't work 🤔 @ThreeUK
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Michelle 🐢🐺
(@stormhasgone) reported
from
Hackney, England
@ThreeUKSupport Yes I believe so. Ref 29475125. They offered 50% off early upgrade but I declined. And they applied a £35 credit to my account, which is better than nothing but doesn’t make up for 2 years of intermittent service
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Faran Ahmad
(@FaranAh55565254) reported
@ThreeUKSupport I was getting 5G speeds up to 150MBps on my 12 pro max but don’t know what happened the y dropped down to 60 or something… this isn’t an issue or something just want to find out if there is anything wrong with my internet or device.
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Andy Day
(@AndyDay1982) reported
@ThreeUKSupport That’s the problem - no number on their website and their chat function isn’t available because my item isn’t even listed (yet I can track it). If they fail again today, I’d like you to take ownership of this and send via a different courier or Royal Mail.
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KATIE
(@KatieGreen0) reported
@ThreeUK hey - I got a text to say my sim contract runs out tomorrow and I’ll get a email with some info in but I’ve never received. Logged into my3 and can see a unlimited sim 12 mth contract for £16 a month - can I just upgrade to this and keep my number? Thanks ✨
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Strangeways»here»we»come»🚚
(@Goldflazz1986) reported
@SoSerious_G @ThreeUK Chill out ffs, l don't give a damn about their health, to me seeing this as so called entertainment is giving out the wrong message...but just for you l won't mention them again, well not till this Friday anyway🧀🍔🍕🌭🍟🌮🍿🍧🍩🍪🎂🍰🍫🍸🍷🍺🍻🍼🍳🍴
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Max Mertens
(@MaxLeopold) reported
@ThreeUKSupport @dangrabham When can I finally connect a Cellular Apple Watch to your Network. There had been Reports, that this should no be far off…
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John H
(@JohnH74479281) reported
@MarkEglinton @ThreeUK @ThreeUKSupport Terminate them Mark, they don't care.
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Juan
(@juan_i_ibanez) reported
@ThreeUKSupport You have directed me to an alternative route **and I have gone there**. And yet the problem remains unsolved and worsening! So, if you'd like to help: can you do something other than providing the same link that I am already using?
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Clair HL
(@Clair_H_Lake) reported
@EliseRCook @ThreeUK If the coverage is good where you live, hubs & I have been very happy with Giffgaff for many years. They piggyback the O2 network. We do contract free, own our phones, and can decide month on month what tariff we want that month. Only thing is no real customer service.
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Juan
(@juan_i_ibanez) reported
@ThreeUKSupport You do not provide further help anywhere. I have been 3 hours with your staff on the phone plus another 3 hours with your staff over chat and I couldn't even get them to understand that 5G and 5GHz were different things. Your escalation team literally believe they are the same
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Tom_WoodyyF1
(@woodyyf1) reported
@ThreeUKSupport How does a none customer contact you? I'm interested in mobile broadband but would need to speak to someone first.