3 (Three) Outage Report in Richmond, Greater London, England
Some problems detected
Users are reporting problems related to: internet, phone and total blackout.
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 28: Problems at 3 (Three)
3 (Three) is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (56%)
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Phone (18%)
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Total Blackout (15%)
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Wi-fi (8%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Richmond, Greater London, England
The most recent 3 (Three) outage reports came from the following cities: Hammersmith, City of Westminster, London, Southwark, Southall, Wembley, Hounslow, Islington, Hackney, Chertsey, City of London, Fulham, Wandsworth, Paddington and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| City of Westminster |
Internet | |
| London |
Internet | |
| Southwark |
Phone | |
| City of Westminster |
Internet | |
| Southall |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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Jim The May Swan
(@wallingford73) reported
from
Camberwell, England
@CycleMummy @vintageshimano @PompeyCyclist @ThreeUK That's pretty appalling customer service and any decent service provider should write that off and not bill you for it. But if it was a service that you received they are technically allowed to charge you for it. If you didn't receive it then they are not
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The Hills Have Reyes
(@reyes) reported
from
Camden Town, England
@StopFundingHate @ThreeUK Don’t be ***** @ThreeUK. From a customer.
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Spencer
(@skkthfc61) reported
from
City of London, England
@ThreeUKSupport Your service is London is somehow getting even worse. Any chance of being less useless. Obviously no need to put yourselves out
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I am the hip-hop-a-potamus
(@angelspitten) reported
from
Camden Town, England
@ThreeUK wtf is going on with your network today I've had such spotty reception even though it's saying I have full 4 g
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A. Stravolemova
(@astravolemova) reported
from
Kensington, England
Playing on my nerves, @ThreeUK. Out of desperation logged into the local hospital's public network to work and write this protest message. Your service's embarrassing and I'm highly upset. I'd have sent you a complaint if I had connection to attach it. #epicfail #ThreeUkSucks
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Emily Hunt
(@emilyinpublic) reported
from
Hackney, England
@ThreeUKSupport I did that. Except it takes 48 hours so I still can’t go and get this sorted. Customer service suggested I take a new contract, port my number across and cancel my old contract. If that’s the only way, the new contract won’t be with @ThreeUK.
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lauren
(@wanderlaurst) reported
from
City of London, England
@ThreeUKSupport That # routes me to a call center in India & I’m tired of that. I want this sorted, I’m a business account & my business cannot run without internet. I installed hub on Friday & it’s Tuesday and no one has gotten back to me without me pushing. I deserve better service than this.
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Alex Pollock
(@socialPolly) reported
from
Camden Town, England
@ThreeUKSupport Still not working.
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lauren
(@wanderlaurst) reported
from
City of London, England
@ThreeUKSupport Also, I was promised 5G was in my area but now it’s clear it was anything to make a sale. I’m a business customer with you for mobile, I can’t believe how badly this is being handled.
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Abi Aldridge
(@abiialdridge) reported
from
Islington, England
@ThreeUKSupport Ridiculous when you think I’ve been a customer for over 9 years, have recommended @ThreeUK to so many people, got all my family using you and have a second contract with you. Customer service has really gone downhill since I first joined 👎
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Athletics Statto
(@athleticresults) reported
from
Southall, England
All I want is a stop gap but decent broadband until I can sort out my mums estate. No home phone so may be a problem. @ThreeUKSupport @virginmedia I really didn’t want to be tied into a contract before I move but may have to be!!
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Josh
(@joshmarston92) reported
from
Lambeth, England
@ThreeUKSupport why is your 4G so poor in London. I barely have any signal when I’m here even though it says I do 😫
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Craig R 🇹🇩🌹
(@craigr98_2016) reported
from
Hillingdon, England
@ThreeUKSupport are there issues with your in the #ub10 area being having issues since yesterday on and off. Data connection keeps dropping.
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Abi Aldridge
(@abiialdridge) reported
from
Islington, England
@ThreeUKSupport Appreciate your help but it’s not really good enough tbh- think it’s time to cancel after the shocking customer service I’ve had recently. Lied to by a store, hours wasted on the phone & now I can’t even get my money back (for YOUR mistake) without wasting more time on the phone.
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Alexey
(@resoai) reported
from
Camden Town, England
@ThreeUKSupport I’ve been to the support chat 5 times and each time I’ve been told the issue is on my end (after waiting 2.5hrs for level 2 support). Also, If you think that providing more tech data on the issue slows you down, I really don’t know what to say.
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Steve Karmeinsky
(@stevekennedyuk) reported
from
Camden Town, England
What’s wrong with @ThreeUK in NW3 on Haverstock Hill can’t get any signal
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🗺Nick
(@bluemoonstar) reported
from
Camberwell, England
@ThreeUKSupport Jacq, how about all the way along the river from Battersea Bridge to Blackfriars. Really really poor.
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Jim The May Swan
(@wallingford73) reported
from
Camberwell, England
@vintageshimano @CycleMummy @PompeyCyclist @ThreeUK Sadly they can add missing charges to the period that the original invoice covered and either raise a credit note and rebill that period or issue an additional invoice for the missing charge.
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It's me, John
(@johnrahers) reported
from
Lambeth, England
@bluemoonstar @ThreeUK Three are awful in London. @EE are v good
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Randombiz
(@RandomBiz) reported
from
Esher, England
@briwen72 @SurbitonMoan @ThreeUKSupport Spoke to @ee yesterday . Problem due to mast in Hampton court area- they’ve been unable to get access from the landowner. I had an SMS yesterday to say that work has commenced.
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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KOBRAKAI
(@KobraKaiHavertz) reported
Why have I agreed to join @ThreeUK to do 6months half price and my 2 bills have been full price!!! What a joke of a company will cancel my direct debit
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AlisonB
(@ABalharry62) reported
Dear @threeuk I live in Broughty Ferry, Dundee, Scotland, hardly the middle of nowhere BUT your network, I've just spotted, hasn't been connected for hours. Eh do you have a coverage problem in this area? Please advise if you do and I'll find another provider. Thanks. A Balharry
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Gemma-Louise Taylor
(@Gemmataylor91) reported
@ThreeUKSupport No it isn’t. I returned the old network phone to store so I just have the new phone and number provided by you. My husband is having the same problem too.
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Gemma-Louise Taylor
(@Gemmataylor91) reported
@ThreeUKSupport can someone tell me why my number hasn’t been transferred from another network yesterday? I spoke to someone at 10pm and was told it would be done by midnight. I’m now without a phone completely with important consultant appointments today.
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MELCHIZEDEK
(@melchizedek_el) reported
@ThreeUK how are sim coded without a number finder codes. The network that pivots customers with insecurity. Recode your SIM cards with codes to enable customers find their mobile number and not app registry, apps are to pay bills and to find cost. Do better
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Doffing my cap, tugging my forelock etc.
(@Scottyboy0902) reported
@shellzenner @ThreeUK Never had a problem at all. Been in the city centre on Three for years. Multiple phones, different sims all fine.
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Chabs
(@ChabelChabs) reported
@shellzenner @ThreeUK Mine was dreadful to the point that I had zero signal for 90% of the time, moved to EE a few months ago and it works perfectly 👍🏻
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Claudia Burger
(@Cloudeeah) reported
@ThreeUK we're still having issues and there seems to be no way to contact you on your website
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VJ
(@RoamingDesi) reported
@ThreeUKSupport another question - I gave the PAC from my previous network to Three and asked for an activation date of Feb 23. I still don't have my old number. Phone has been restarted twice - yesterday evening and this morning. I tried to resubmit, got an error message. What do I do?
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Michael Craddock
(@mc_craddock) reported
@ThreeUKSupport Vodafone… I appear to have a signal but dialling my old number gets “Call Failed” new number is “Not recognised”. Been like this for hours