3 (Three) Outage in Windsor, England

@ThreeUK I want to change my contract but it’s basically impossible to contact you. I’ve forgotten my My3 password and your website errors every time I try to reset. Your call centre isn’t taking any calls and your Live Chat just doesn’t work. How do I talk to a person?

@ThreeUKSupport Hi, who do I report bad upload speeds too on the threeuk network? In my area, tw27BP, the upload speeds are awful, facetime videos cut out all the time, people who I am talking too can't hear me. My wifi is down at the minute, so using mobile data

See data is down in the HA5 HA2 area typical @ThreeUK @Three_Is_Broken

@ThreeUK after being with three for quite some years, getting very frustrated. I can't remember pin , to get a new pin , have to validate by email, email address is incorrect so can't validate, can't change email address because? Can't remember pin. Help

@ThreeUKSupport Hi this was yesterday afternoon it took almost 24 hrs for you to respond. Issues were noted throughout the UK and this was affecting your broadband routers. A simple Google search will confirm this.

@ThreeUK are you guys having an outage? My mobile Internet can't reconnect

@ThreeUK I had a contract with @ThreeUK I have warts experience with them. I cancelled my contract. Still they took my money. Send me a letter saying mistakenly took my money they gonna send me back it's been 4 months now they didn't send it. It's very poor service they have got

Wake up to another morning of no service from @virginmedia @ThreeUK please get 5G rolled out so I can cancel this awful service.

@ThreeUK absolutely fed up of the abysmal service I get with my broadband. It simply doesn’t work. Was promised a speed in the store, ive never even got half. Constantly dropping out. Time to change back to @virginmedia

@ThreeUKSupport I spoke to someone on chat on wednesday morning. He promised me it was arriving that day...... still no sign... i cant even cancel it because i cant access anything. This is bad service 😡

@ThreeUKSupport Still not working!!

@ThreeUK I'm getting really frustrated with your online support which your automated telephone message says I must use, now just experienced very unhelpful adviser #badcustomerservice #unhelpful #three

@ThreeUK I was wrongly advised by your online chat service yesterday, I now can't see how to get back to that service and you're not accepting calls atm, please help.

@ThreeUKSupport I did this all earlier with your customer support and was told I had two choices, wait until 09/21 or buy out my contract. Sooo again paying for something that doesn’t work.

@ThreeUKSupport It wasn't that simple getting in touch with you as 333 doesn't work on the weekend.I texted 7726 to report the fraud and just an automated message thanking me.

Isn’t amazing that I’ve already spoke to someone on the phone from the @VodafoneUK fraud team but @ThreeUK nowhere to be seen.might become a Vodafone customer after this #epicfail #ScamAware

Scammers are contacting @ThreeUK and requesting new SIM cards to get hold of your bank information.just found out from my bank.not able to get hold of anyone at @ThreeUK phone and login doesn’t work anymore #help #ScamAlert

@ThreeUKSupport Such a poor connection! So bad! Postcode SE4 thanks

@ThreeUKSupport No updates ill just take it, its not working as your end.

Shocking service from @ThreeUK. Online chat function was ace when trying to sell me something (a mobile broadband router to enable me to work from home before broadband is installed) and was assured it would be able to stream. Now using it, it can't. Can't just about load pages.

@ThreeUK @TCLMobileGlobal Any chance of just getting streaming if you're more than a mile outside a city? Third night in a row everything dies at 9pm. ****.

@ThreeUKSupport @pxlepikxchu Having the same problem. Less than 2mbps.

@ThreeUKSupport Thank you for replying, Sorry I was frustrated as my device is too slow switching between sites etc. I have now managed to sort it out on My3 eventually mainly because I'm a cretin with IT.

@ThreeUKSupport can’t be arsed now already swapped providers, couldn’t bare it no more it’s so bad. i know people take it out on you when yous are just a twitter admin but drop a message to the boys higher up & in charge because it’s genuinely shocking. Other ppl on here vouching for that too...

@ThreeUKSupport It’s not the signal I’m worried about haha. It’s the fact I’ve had a text saying there was a process paying last months bill...

@ThreeUKSupport can someone please get in touch ASAP. I need my PAC code now and have for over 48hrs. My new network provider is chasing. You guys are holding up, please don’t send me the past three days invoice as it’s been you guys causing the delay.

@ThreeUKSupport No never clicked the link. I was going to wait to phone you guys and ask about it.

@ThreeUKSupport Hi, you suddenly closed my line without notice yesterday. I had to call you to find out that you're switching to 5G and that you need to send me a new router and SIM card. I received them today and they're not working (network authentication problem). [...]

@ThreeUKSupport Clearly not or we wouldn’t be having this chat. Too busy to cancel a contract.Too busy to query a cancel request that shows on the system. Too busy to ignore my correspondence. Not too busy to pass it to debt collectors though after texting to say complaint has been resolved.

@ThreeUK your service seems to get worse! I’ve been trying for days now to speak to someone as advising here, having been trying for 2 hours this evening to speak to the right department, to have the live chat cut out on me, I’m now looking to cancel both of my contracts with 3!!