3 (Three) Outage in Camberley, Surrey, England

@ThreeUKSupport That was asked on live chat where I headed once I ended the phone call. Not sure if it was a language barrier issue with your staff but happened twice on the phone. Be careful, @ThreeUK, that was very worrisome for me 🚨

Dear @ThreeUK, your customer support people on the phone must stop asking account passwords to users as proof of ownership to get some help. It’s unethical and I guess also against the law.

@ThreeUKSupport could somebody please help me out here.

@ThreeUKSupport Got passed to about 3 different people all who told me a different thing and then got told the system was down and they couldn’t help! So no it hasn’t been sorted 😫

@ThreeUKSupport Trying to add more data on the app - service unavailable. Any idea when back up?

@ThreeUKSupport upgraded my wife's sim over 5 hours ago, kept same number but still not connected ! HELP

@NickSpathis @ThreeUK I am getting 4g+ now at work. They must be upgrading the network.

@charlesarthur @three I just moved from @ThreeUK . Great value but awful coverage

@jamilemon @EE @ThreeUK You might be lucky in your area travel all over the ?? and the ? (at no extra cost) with good service.

@ReadingTalkies @ThreeUK I have exactly the same problems. It's bloody useless.

@EE So please explain to me 1) why you are providing conflicting information for your own team, 2) Reason for taking so long, 3) Is this good customer experiences 6 days for port, 4) why say it’s automatic when it’s manual process @ThreeUK @LuriaPetrucci

@EE Complete joke talked to your support and it’s not an automated process they said even though I nsubmitted request Friday daytime they didn’t look at the email generated by your system until Sunday and will not port until Wednesday.... @VodafoneUK @ThreeUK

@ThreeUK - customer service is just awful. A bill query has resulted in (literal) hours and remains unresolved. The biggest irony (other than the difficulty in speaking to a communications company) is the long wait to speak to your complaints department #shame

@ThreeUKSupport can’t access voicemail either via 123 or direct number yet I have a signal and can make calls ?

@ThreeUKSupport expecting an upgrade to be delivered today. Still no idea what time it’s coming and I have things to do today. Tried calling customer services to get nothing but automated messages on all of them and I’m at my wits end now

@ThreeUKSupport Can you offer any help for my partner - he’s ordered an iPhone X upgrade but Three are now shipping the handset to the wrong address and won’t redirect it! Anything you can do? :(

@ThreeUKSupport Do you have any network issues in Reading? Getting no signal at all near M4 Jcn11. Affecting multiple colleagues so not just my phone.

@ThreeUK Do you have any network issues in Reading? Getting no signal at all near M4 Jcn11. Checker says no known fault.

@ThreeUKSupport Trying to claim the Wuntu code for the 888 betting offer but it says it’s invalid? Hope you can help! Thanks!

@ThreeUKSupport Are you able to shed any light on the issues you've been experiencing? As far as I am aware every other network in the UK has successfully deployed Oreo to Samsung devices. Is there something unique to Three?

@ThreeUKSupport Yes but never of this amount. I know there are EU regulations to stop you guys from overcharging us. But outside of the EU, your charges are excessive and I will changing networks once my contract ends for sure and will be telling everyone else about this

@dad_anxious @O2 @snaildude @snaildude go with @ThreeUK, better service all round. Thats where im going when my renewals pop up. Been with @o2 7 years and the service has utterly dropped. Unless youre an influencer, then theyll send you one of their @o2 #bagsofcrap

@ThreeUKSupport I did even though I don't believe the problem is with my device, since yesterday I've got the very same issue and also a friend is experiencing the same here. It got better only in the evening. That's been terrible lately

@ThreeUK signal in #Blackpool is shocking!!!!!!!

@ThreeUKSupport Last two days mobile internet has been so slow. DE6 1LE

@ThreeUKSupport Very slow connection as shown on the speed test. A friend also on three is experiencing the same. It's as bad as yesterday. Just improved in the evening. Can't load anything.

@ThreeUKSupport Been on phone to Customer relations team and they cannot resolve my issue my insurance has been cancelled and it was not me now can you help

@ThreeUKSupport Postcode on 1st tweet cr4 4af model I phone 📱 it’s not the phone it’s the signal

Comes to something when you get a phone bill for £164, i thought last months was bad enough and that was hundred odd, can @ThreeUK advise me as to why its this much, have i been hacked...

@ThreeUKSupport Spoke to customer relations and wanted exec office but repeatedly refused the number. Business rules apply charge will be made, regardless that it was miss sold. Last year they ignored letters and emails even though I have proof they were received. Problem could be fixed with 1/2