3 (Three) Outage in Farnborough, Hampshire, England

@ThreeUKSupport Yes, you second support staff was allot better. Thanks for getting back to me.

@ThreeUK I really hate the poor signal and service along with such poor customer service. I wish I hadn’t renewed my contact

@ThreeUKSupport just shocking so fed up with 3 wish I never upgraded!

@ThreeUKSupport Everywhere I go I get no data signal! And turning it to 3G like your Reading store colleagues suggested doesn’t work either!

@ThreeUKSupport It finally kicked in around 11pm that day I don’t think I had problems with other services..data just seems to be an issue with my phone..a lot! I find I have to switch it off and on quite a bit or go in to airplane mode to get data back...since I’ve had it...

@ThreeUKSupport I haven’t had a phone signal for 2 days. Please help.

@ThreeUK Poor customer service! 3rd call ask for manager agent refused to put me through. No bill no payment! No online bill service! How many months does it take to fix an issue! My post from yesterday ignored!

@ThreeUK Poor customer service! 3rd call ask for manager agent refused to put me through. No bill no payment! No online bill service! How many months does it take to fix an issue!

@ThreeUKSupport I have the restart my phone every day in an attempt to pick up the data in the area...if it succeeds it’s then super slow at doing anything

@ThreeUKSupport over the last few months every morning I have noticed issues with the data in my area...the minute I leave my house...nothing..nothing till I get in to town which is a good 15 min walk away....

@TheDJ_Chubbs @ThreeUK I found the same in Croatia mate. My @EE signal better over there than in my own home. 🤔😩

@ThreeUKSupport I did listen to them, twice none of them said “to speak to an advisor about our complete lack of decent customer service press #” But enjoy your jokes.

@ThreeUKSupport Tried that full power off and restart too...wife has same issue. Think localised can you check if issues still in area

@ThreeUKSupport In fairness like most 3 customers I have never experienced any real problems with the network to be fair.... Unlike every other network they are always down or having issues hence why I went to 3 in the first place.... I'm a network engineer and 3 are the best by a long way....

I really need to change my service providers. @ThreeUK have a complete mobile outage and @VodafoneUK (my ISP) have been shite since I signed up. Hilarious.

@ThreeUKSupport @harj_jhutie Not just don’t customer...all customers...

@ThreeUK seems to be down on the morning commute 😢

@ChrisMoyles I’m having issues with @ThreeUK @ThreeUKSupport at least you can see on the website there mast is not working. 3 mobile site is also not working to check. 😡

@BBCBenThompson @ThreeUK @BBCBreakfast I did not realize it was down until I saw your news report - as I am in my house & I use my wifi (not data) // have turned the WiFi off on my phone and it def does NOT connect to the internet 😳 Hope you get a response from @ThreeUK soon !!

@ThreeUK please could you sort poor service and customer relations out!!!!

@ThreeUK again our signal availability in GU25 is non existent!!! This happened for a week two weeks ago and as if this morning nothing. Please let me know what is going on!!!

@ThreeUK so my wife upgraded but you sold her a new contract instead. take 2 payments each month and so far have refused to cancel the new contract and a have a debt co calling her, no words but your assistance to sort this has been disgusting.

@ThreeUK what is going on with you guys today. No chat operators available since 8 this morning and no customer service agents

@kevwright @richardcyates @EE @VodafoneUK @ThreeUK @O2 The switch worked OK for menin the end. Inneed to write it up. Room for improvement but not terrible.

@ThreeUKSupport my internet doesn’t work, I have run out of data but have bought an add on and it’s blocked. I need help and I feel like I don’t get any support on the phone

@ThreeUKSupport I can access online...it’s the iPhone XS Max, I’ve reset network settings numerous times which helps to some extent but having to do it more than once a week is just a pain,

@ThreeUKSupport please tell me why I have been facing so many issues with data since I upgraded my phone!

@ThreeUK #camberley customer service today was shocking. Don’t tell me I’ve a fantastic upgrade on line when in store the tram are lacklusture- offering deals that cost more and blaming remote management .... #20years+ #letdown

@ThreeUKSupport There has been practically no data service for over the past week. Yet if you leave the area and enter what I assume is the next base-station location, you get it back.

Dear @ThreeUK I am already a customer and you are constantly bombarding me woth sales promo calls- please please stop

@ThreeUKSupport That was asked on live chat where I headed once I ended the phone call. Not sure if it was a language barrier issue with your staff but happened twice on the phone. Be careful, @ThreeUK, that was very worrisome for me 🚨

Dear @ThreeUK, your customer support people on the phone must stop asking account passwords to users as proof of ownership to get some help. It’s unethical and I guess also against the law.

@ThreeUKSupport could somebody please help me out here.

@ThreeUKSupport Got passed to about 3 different people all who told me a different thing and then got told the system was down and they couldn’t help! So no it hasn’t been sorted 😫

@ThreeUKSupport Trying to add more data on the app - service unavailable. Any idea when back up?

@ThreeUKSupport upgraded my wife's sim over 5 hours ago, kept same number but still not connected ! HELP

@NickSpathis @ThreeUK I am getting 4g+ now at work. They must be upgrading the network.

@jamilemon @EE @ThreeUK You might be lucky in your area travel all over the ?? and the ? (at no extra cost) with good service.

@ReadingTalkies @ThreeUK I have exactly the same problems. It's bloody useless.

@EE So please explain to me 1) why you are providing conflicting information for your own team, 2) Reason for taking so long, 3) Is this good customer experiences 6 days for port, 4) why say it’s automatic when it’s manual process @ThreeUK @LuriaPetrucci

@EE Complete joke talked to your support and it’s not an automated process they said even though I nsubmitted request Friday daytime they didn’t look at the email generated by your system until Sunday and will not port until Wednesday.... @VodafoneUK @ThreeUK

@ThreeUK - customer service is just awful. A bill query has resulted in (literal) hours and remains unresolved. The biggest irony (other than the difficulty in speaking to a communications company) is the long wait to speak to your complaints department #shame

@ThreeUKSupport expecting an upgrade to be delivered today. Still no idea what time it’s coming and I have things to do today. Tried calling customer services to get nothing but automated messages on all of them and I’m at my wits end now

@ThreeUKSupport Can you offer any help for my partner - he’s ordered an iPhone X upgrade but Three are now shipping the handset to the wrong address and won’t redirect it! Anything you can do? :(

@ThreeUKSupport Do you have any network issues in Reading? Getting no signal at all near M4 Jcn11. Affecting multiple colleagues so not just my phone.

@ThreeUK Do you have any network issues in Reading? Getting no signal at all near M4 Jcn11. Checker says no known fault.

@ThreeUKSupport Are you able to shed any light on the issues you've been experiencing? As far as I am aware every other network in the UK has successfully deployed Oreo to Samsung devices. Is there something unique to Three?

@ThreeUKSupport well done, first I got incorrect information, then the wrong phone was delivered, then you set up my contract with the wrong amount & now I've been charged twice as much as I should just when your call centres are all closed! Awful service this time around 😡🤬

@ThreeUKSupport ....As a 13+ year customer, I'm far from impressed.Happy to provide proof of my situation.Please fix this.

@ThreeUK ... Now I have to ask friendly Americans to hotspot me because you've stopped any roaming capability. As a 13+ year customer, this is not good enough!!!!

@charltainton @ThreeUKSupport Seems like they just have a lack of support at the moment due to the corona, I wouldn’t worry too much given the current situation. They will just have to get their money when they get it and be contacted when available, given the circumstances I’m sure they’ll understand 😊

@StephCMillard @_whitening @ThreeUK I tried the app but it just takes you to the same online form. Very poor from @ThreeUK

@ThreeUK are you able to help with a billing problem, the live chat has been removed and I need help fixing this.

@Yaga_yawww @ThreeUK Signing away 2 years of my life to 3 was the worst decision ever 🤬

@ThreeUK service is nothing short of a disgrace

@ThreeUKSupport can you help - lent 8GB sim to a friend with chronic asthma to allow him to WFH per Gov advice - data running out - any short term help - I do have 3 other 3 contracts.

@ThreeUKSupport After watching some Aussie bloke on youtube & set router to 4g & antenna to internal. It did improve things, but its still slow. Could be demand I suppose with people at home.