3 (Three) Outage in Farnborough, Hampshire, England

@ThreeUK #camberley customer service today was shocking. Don’t tell me I’ve a fantastic upgrade on line when in store the tram are lacklusture- offering deals that cost more and blaming remote management .... #20years+ #letdown

@ThreeUKSupport There has been practically no data service for over the past week. Yet if you leave the area and enter what I assume is the next base-station location, you get it back.

Dear @ThreeUK I am already a customer and you are constantly bombarding me woth sales promo calls- please please stop

@ThreeUKSupport That was asked on live chat where I headed once I ended the phone call. Not sure if it was a language barrier issue with your staff but happened twice on the phone. Be careful, @ThreeUK, that was very worrisome for me 🚨

Dear @ThreeUK, your customer support people on the phone must stop asking account passwords to users as proof of ownership to get some help. It’s unethical and I guess also against the law.

@ThreeUKSupport could somebody please help me out here.

@ThreeUKSupport Got passed to about 3 different people all who told me a different thing and then got told the system was down and they couldn’t help! So no it hasn’t been sorted 😫

@ThreeUKSupport Trying to add more data on the app - service unavailable. Any idea when back up?

@ThreeUKSupport upgraded my wife's sim over 5 hours ago, kept same number but still not connected ! HELP

@NickSpathis @ThreeUK I am getting 4g+ now at work. They must be upgrading the network.

@jamilemon @EE @ThreeUK You might be lucky in your area travel all over the ?? and the ? (at no extra cost) with good service.

@ReadingTalkies @ThreeUK I have exactly the same problems. It's bloody useless.

@EE So please explain to me 1) why you are providing conflicting information for your own team, 2) Reason for taking so long, 3) Is this good customer experiences 6 days for port, 4) why say it’s automatic when it’s manual process @ThreeUK @LuriaPetrucci

@EE Complete joke talked to your support and it’s not an automated process they said even though I nsubmitted request Friday daytime they didn’t look at the email generated by your system until Sunday and will not port until Wednesday.... @VodafoneUK @ThreeUK

@ThreeUK - customer service is just awful. A bill query has resulted in (literal) hours and remains unresolved. The biggest irony (other than the difficulty in speaking to a communications company) is the long wait to speak to your complaints department #shame

@ThreeUKSupport expecting an upgrade to be delivered today. Still no idea what time it’s coming and I have things to do today. Tried calling customer services to get nothing but automated messages on all of them and I’m at my wits end now

@ThreeUKSupport Can you offer any help for my partner - he’s ordered an iPhone X upgrade but Three are now shipping the handset to the wrong address and won’t redirect it! Anything you can do? :(

@ThreeUKSupport Do you have any network issues in Reading? Getting no signal at all near M4 Jcn11. Affecting multiple colleagues so not just my phone.

@ThreeUK Do you have any network issues in Reading? Getting no signal at all near M4 Jcn11. Checker says no known fault.

@ThreeUKSupport Are you able to shed any light on the issues you've been experiencing? As far as I am aware every other network in the UK has successfully deployed Oreo to Samsung devices. Is there something unique to Three?

@nathanspears_ I've been with @ThreeUK for years, they have great deals, I'm on a sim only contract unlimited everything for £19 a month, have never once overcharge either, bills are the same every month

Nope I’ve been with @ThreeUK for one day and they’ve sent me 157 text messages about how my SIM needs replacing... did I forget they also gave me the wrong contract and the wrong colour phone 2 days ago :-))))) Help. Me.

@adz232 @Three_Is_Broken @ThreeUK You need to successfully file a complaint first with them. Ombudsman will then take the complaint.

@DjStylusUk @ThreeUK I don’t even have signal at home or 4G. Absolute shite

@nodaybuttoday81 @ThreeUK It has been awful everywhere!!

@mat8115 @ThreeUK Same issue here re signal. Absolutely crap, customer service even worse!!

@Three_Is_Broken @DarrenJonesDJ @dasy2k1 @JohnnyC1983 @ThreeUKSupport @ThreeUK Finally im not the only one!!! I spent half hour yesterday and the guy kept insisting it’s my phone’s fault. I switched to Three in early June and been having huge issues since. It’s NOT my phone. @ThreeUK @ThreeUKSupport

@ThreeUKSupport @benlover1983 Sorry been working all over London today in my shiny black cab, the service is unusable, stop selling sims in London its morally wrong !

How bad is @ThreeUK when I can’t even ring 101 to report something and I get a voice message saying I’ve used all my credit limit when I have UNLIMITED EVERYTHING. 😡😡😡

@ThreeUKSupport Yeah - don’t worry about fixing. Had enough of crap Three service - moving to one of your competitors tomorrow