3 (Three) Outage in Wokingham, England

@ThreeUK I am disgusted with your customer services. I have been trying to get on your App and had to call customer services who inform me that my name isn’t my name even tho I have written correspondence from you!! Cancelling my contract tomorrow!

@SuperSaf @ThreeUK Different story in Woking, Surrey No 5G and 4G+ data speeds of about 4 Meg very poor quality too constantly cutting out. 😢

@ThreeUKSupport Hi - trying to activate my sim for my new upgrade iPhone but your website keeps saying it’s suffering technical problems and so does your app. Any idea when they’ll be fixed. Thanks

@ThreeUKSupport I want to leave your network but I will not be moving to another network. On your website it talks about PACs and STACs but they both mention "moving to other networks" which I don't want. Please help!!

@PSobocki @ThreeUK It's newer spectrum so not all devices support it but newer devices do. Next time you change it will likely support it

@ThreeUKSupport hi I have so issues with voicemail and on o2 and we I had visual voicemail where I could delete messages simply however I don’t seem to be able to find how to set this up on your network. Please advise.

@ThreeUK hi I am having trouble with my voicemail so have decided to set up visual voicemail but can’t seem to find how to set up in your network. Can you advise.

Yo @ThreeUK, where's my signal at?

@ThreeUKSupport Customer service have sent me one, and it’s up and running.

@rc81_ @ThreeUK A bit troubling that they were aware that I’m a @ThreeUK customer though, but Three said there had been no security breaches

@rc81_ @ThreeUK Just had the same thing. Am about to have a live chat with Customer Service to check if it’s a scam- will let you know...

@ThreeUK why isn't my 4g service working?

@TheRealPapyAndy @ThreeUKSupport If only that were the case. I wonder if Three have taken onboard my suggestion to fix it and raised a Jira ticket?!

@ThreeUKSupport That’s a painful solution from previous experience. How about this for an idea? You fix the bug in your letter sending and send me an accurate version.

@ThreeUKSupport Hi but I am an existing customer ? Although not for long if I can’t get an e-sim for my phone!

@ThreeUKSupport A new one so I can use the dual sim capability in a new phone . Was told by support trial had ended and wait and see ...

@Dinalli @ThreeUK I hate Three, can’t wait to leave them 🙈🙈🙈 nothing but issues since I last contacted them, they just didn’t care enough !!! Hope you get your issues sorted mate xx

@chadderscheesee @ThreeUK @EE There's definitely a contract clause which will say you can leave if service is subpar which it really is

@chadderscheesee @ThreeUK @EE I had been with three for 3 months of a 12 month contract. I just complained that my signal was not what I wanted and I ended my contract. No harm in trying. Go on their live chat rather than phone them so you don't get annoyed when they lie to you

@ThreeUK I am sick of paying £86 a month for 4G that doesn’t work! Once again another day I can’t send texts or make calls because your network is down

@ThreeUKSupport Website and app terribly slow

@Samphil95 @ThreeUK My phones with them not broadband but honestly always been great service so yeah hope they sort you mate

@PJ82PJ @ThreeUK Honestly, been with EE for 9 years and thought i’d try them for broadband and i’ve already been lied to on two ocassions in a matter of hours, interrupted on the phone, still no resolution it’s shocking! Cheers Paul hopefully they sort it

@Samphil95 @ThreeUK I’ve been with them for years and have nothing but good things to say about them. Hope what ever the issue is they sort it for you.

Been a customer of @ThreeUK for three days and already their service and attitude to their customers is absolutely disgusting.

@ThreeUK is your website down?

@ThreeUKSupport Can i speak to somebody as I’m quite angry at the incredibly poor experience I’m having with your in app chat.

@ThreeUKSupport switching over from EE but the site is down that I need to fill out, anything else I could do?

@ThreeUKSupport Help - I ve been without servcie for a week , can't log into my accooiunt online can't send or receive calls or or messages - spent hrs on the phone - being promised it would be resolved - having wtitten to proofs etc for a password reset - nothing!!!

Hi @ThreeUK is it possible for someone to check what’s going on with the 4G signal in BR7? I am right between 2 masts, had full 4G and couldn’t even load a webpage. Things loaded when it flipped to 3G! Thanks.