3 (Three) Outage in Twyford, Wokingham, England

@ThreeUKSupport SL6 3LW, SL4 4PN, SL4 1TG, SL1 7EP - iPhone SE I’ve been with Three for 2 years and it’s been persistently bad in those places since then.

@ThreeUK Poor customer service! 3rd call ask for manager agent refused to put me through. No bill no payment! No online bill service! How many months does it take to fix an issue! My post from yesterday ignored!

@ThreeUK Poor customer service! 3rd call ask for manager agent refused to put me through. No bill no payment! No online bill service! How many months does it take to fix an issue!

Hello @ThreeUK long time customer here, extremely disappointed to see that you are funding the mail, and that your name is alongside this article which dismisses actual hate crime as a hoax - please withdraw your funding from the mail or I will have to reconsider my account

@ThreeUKSupport I have the restart my phone every day in an attempt to pick up the data in the area...if it succeeds it’s then super slow at doing anything

@ThreeUKSupport over the last few months every morning I have noticed issues with the data in my area...the minute I leave my house...nothing..nothing till I get in to town which is a good 15 min walk away....

@TheDJ_Chubbs @ThreeUK I found the same in Croatia mate. My @EE signal better over there than in my own home. 🤔😩

@ThreeUKSupport I did listen to them, twice none of them said “to speak to an advisor about our complete lack of decent customer service press #” But enjoy your jokes.

@ThreeUKSupport Tried that full power off and restart too...wife has same issue. Think localised can you check if issues still in area

I really need to change my service providers. @ThreeUK have a complete mobile outage and @VodafoneUK (my ISP) have been shite since I signed up. Hilarious.

had to borrow data from @EE to tweet this @ThreeUK @ThreeUKSupport #threedown please fix the service soon 😓

@ThreeUKSupport @harj_jhutie Not just don’t customer...all customers...

@ThreeUK seems to be down on the morning commute 😢

@ChrisMoyles I’m having issues with @ThreeUK @ThreeUKSupport at least you can see on the website there mast is not working. 3 mobile site is also not working to check. 😡

@ThreeUK so my wife upgraded but you sold her a new contract instead. take 2 payments each month and so far have refused to cancel the new contract and a have a debt co calling her, no words but your assistance to sort this has been disgusting.

@ThreeUKSupport my internet doesn’t work, I have run out of data but have bought an add on and it’s blocked. I need help and I feel like I don’t get any support on the phone

@ThreeUKSupport I can access online...it’s the iPhone XS Max, I’ve reset network settings numerous times which helps to some extent but having to do it more than once a week is just a pain,

@ThreeUKSupport please tell me why I have been facing so many issues with data since I upgraded my phone!

@ThreeUK #camberley customer service today was shocking. Don’t tell me I’ve a fantastic upgrade on line when in store the tram are lacklusture- offering deals that cost more and blaming remote management .... #20years+ #letdown

@ThreeUKSupport That was asked on live chat where I headed once I ended the phone call. Not sure if it was a language barrier issue with your staff but happened twice on the phone. Be careful, @ThreeUK, that was very worrisome for me 🚨

Dear @ThreeUK, your customer support people on the phone must stop asking account passwords to users as proof of ownership to get some help. It’s unethical and I guess also against the law.

@ThreeUKSupport could somebody please help me out here.

@ThreeUKSupport Got passed to about 3 different people all who told me a different thing and then got told the system was down and they couldn’t help! So no it hasn’t been sorted 😫

Surprise surprise Vodafone haven’t acknowledged my formal complaint...in the 48 hours 😔 @ThreeUK here I come 😎

@ThreeUKSupport Trying to add more data on the app - service unavailable. Any idea when back up?

@ThreeUKSupport upgraded my wife's sim over 5 hours ago, kept same number but still not connected ! HELP

@NickSpathis @ThreeUK I am getting 4g+ now at work. They must be upgrading the network.

@charlesarthur @three I just moved from @ThreeUK . Great value but awful coverage

@ReadingTalkies @ThreeUK I have exactly the same problems. It's bloody useless.

@EE So please explain to me 1) why you are providing conflicting information for your own team, 2) Reason for taking so long, 3) Is this good customer experiences 6 days for port, 4) why say it’s automatic when it’s manual process @ThreeUK @LuriaPetrucci

@EE Complete joke talked to your support and it’s not an automated process they said even though I nsubmitted request Friday daytime they didn’t look at the email generated by your system until Sunday and will not port until Wednesday.... @VodafoneUK @ThreeUK

@ThreeUK - customer service is just awful. A bill query has resulted in (literal) hours and remains unresolved. The biggest irony (other than the difficulty in speaking to a communications company) is the long wait to speak to your complaints department #shame

@ThreeUKSupport can’t access voicemail either via 123 or direct number yet I have a signal and can make calls ?

@ThreeUKSupport expecting an upgrade to be delivered today. Still no idea what time it’s coming and I have things to do today. Tried calling customer services to get nothing but automated messages on all of them and I’m at my wits end now

Hey @ThreeUK your aggressive (but stupid) debt collectors (Lowell) have issued court proceedings against me despite me sharing obvious proof that I am the wrong person. Your customer service rep said she couldn’t do anything about it....?!

@ThreeUKSupport Can you offer any help for my partner - he’s ordered an iPhone X upgrade but Three are now shipping the handset to the wrong address and won’t redirect it! Anything you can do? :(

@ThreeUKSupport Do you have any network issues in Reading? Getting no signal at all near M4 Jcn11. Affecting multiple colleagues so not just my phone.

@ThreeUK Do you have any network issues in Reading? Getting no signal at all near M4 Jcn11. Checker says no known fault.

@ThreeUKSupport Trying to claim the Wuntu code for the 888 betting offer but it says it’s invalid? Hope you can help! Thanks!

@paulaakpan @ThreeUK I’ve had the same problem , I told the advisor that their service had dropped. Longer waiting times on the phone to call them.

@ThreeUKSupport I'd focus on getting 4g fixed first, full 4g signal with speeds slower than an old dial up modem is hardly an incentive to go rushing in to 5g.

@racingandtravel @ThreeUK Try their online chat service between 9am-2pm Hope this helps. As their call centre staff are useless unless you’re trying to open a new contract.

@ThreeUKSupport Unusable signal in NE2 😭😭

@ThreeUK Was patronisingly told that there had never been anything wrong with chat, that the online chat team and phone chat team couldn't possibly communicate and they were unable to see any chat conversations. So glad I've left. Just want to stop being charged and get my money back!

@ThreeUKSupport Take a look at your twitter feed and other social media sites.... not for the sake of argument but a child could see how bad things are !

@ThreeUKSupport Doesnt look like theres a way to raise a complaint on there, just a way to chat with an advisor online which I dont want to do

Shocking service from @ThreeUK: Lying, broken promises, continuing to bill months after cancellation confirmed! Now customer service call centre refusing to look at customer online chat records to confirm past agreements or refer to manager or complaints #BadCustomerService

I wouldn’t be surprised if @ThreeUK turn out to be experiencing a significant loss of customers. Their lack of reliable signal is so bad!

@sandman1600 @Three_Is_Broken @ThreeUKSupport @ThreeUK WTF even is this shit network