3 (Three) Outage in Twyford, Wokingham, England

@ThreeUK #camberley customer service today was shocking. Don’t tell me I’ve a fantastic upgrade on line when in store the tram are lacklusture- offering deals that cost more and blaming remote management .... #20years+ #letdown

@ThreeUKSupport That was asked on live chat where I headed once I ended the phone call. Not sure if it was a language barrier issue with your staff but happened twice on the phone. Be careful, @ThreeUK, that was very worrisome for me 🚨

Dear @ThreeUK, your customer support people on the phone must stop asking account passwords to users as proof of ownership to get some help. It’s unethical and I guess also against the law.

@ThreeUKSupport could somebody please help me out here.

@ThreeUKSupport Got passed to about 3 different people all who told me a different thing and then got told the system was down and they couldn’t help! So no it hasn’t been sorted 😫

Surprise surprise Vodafone haven’t acknowledged my formal complaint...in the 48 hours 😔 @ThreeUK here I come 😎

@ThreeUKSupport Trying to add more data on the app - service unavailable. Any idea when back up?

@ThreeUKSupport upgraded my wife's sim over 5 hours ago, kept same number but still not connected ! HELP

@NickSpathis @ThreeUK I am getting 4g+ now at work. They must be upgrading the network.

@charlesarthur @three I just moved from @ThreeUK . Great value but awful coverage

@ReadingTalkies @ThreeUK I have exactly the same problems. It's bloody useless.

@EE So please explain to me 1) why you are providing conflicting information for your own team, 2) Reason for taking so long, 3) Is this good customer experiences 6 days for port, 4) why say it’s automatic when it’s manual process @ThreeUK @LuriaPetrucci

@EE Complete joke talked to your support and it’s not an automated process they said even though I nsubmitted request Friday daytime they didn’t look at the email generated by your system until Sunday and will not port until Wednesday.... @VodafoneUK @ThreeUK

@ThreeUK - customer service is just awful. A bill query has resulted in (literal) hours and remains unresolved. The biggest irony (other than the difficulty in speaking to a communications company) is the long wait to speak to your complaints department #shame

@ThreeUKSupport can’t access voicemail either via 123 or direct number yet I have a signal and can make calls ?

@ThreeUKSupport expecting an upgrade to be delivered today. Still no idea what time it’s coming and I have things to do today. Tried calling customer services to get nothing but automated messages on all of them and I’m at my wits end now

Hey @ThreeUK your aggressive (but stupid) debt collectors (Lowell) have issued court proceedings against me despite me sharing obvious proof that I am the wrong person. Your customer service rep said she couldn’t do anything about it....?!

@ThreeUKSupport Can you offer any help for my partner - he’s ordered an iPhone X upgrade but Three are now shipping the handset to the wrong address and won’t redirect it! Anything you can do? :(

@ThreeUKSupport Do you have any network issues in Reading? Getting no signal at all near M4 Jcn11. Affecting multiple colleagues so not just my phone.

@ThreeUK Do you have any network issues in Reading? Getting no signal at all near M4 Jcn11. Checker says no known fault.

@ThreeUKSupport Trying to claim the Wuntu code for the 888 betting offer but it says it’s invalid? Hope you can help! Thanks!

@ThreeUK Hey! Use CAPITAL letters to start a sentence! Trying too hard to be hip n down with the cool kids! Idiots!

@ThreeUK so now along with the awful ui i'm forced to see ads from out of touch companies that insult people

@ThreeUKSupport I've explained what happened. I cancelled an upgrade, so I didn't pick the phone that came with it like 3 told me, and cause the phone hasn't appear (not my fault) you applied the cancellation fee (WTF I CANCELLED it within a day) and want me to pay almost 600£. Outrageous.

@ThreeUKSupport ITS STILL NOT WORKING TELL ME WHY

@SiDawson Hard when it’s @ThreeUK to sort signal and billing and @British_Airways to sort exec club .... sighs

@ThreeUK possibly the worst customer service. Three separate phone calls and over an hour... just to cancel my £9p/m contract. Despite explaining I’m moving abroad... still try to sell sell sell! My husband had an identical experience 🙄🙄

@ThreeUKSupport It was never limited before. I've been with 3 as long as I can remember. It is a new problem.

@ThreeUKSupport It was never limited before. I've been with 3 as long as I can remember. It is a new problem.

@ThreeUKSupport It was never limited before. I've been with 3 as long as I can remember. It is a new problem.

@ThreeUKSupport It's mostly when I'm on the go. Trains, coaches, generally around London, in buildings. I understand signal can't be great everywhere but it's usually the places there is limited to no WiFi access. I don't have another phone to test it in I'm afraid!