3 (Three) Outage in Twyford, Wokingham, England

@ThreeUKSupport I can access online...it’s the iPhone XS Max, I’ve reset network settings numerous times which helps to some extent but having to do it more than once a week is just a pain,

@ThreeUKSupport please tell me why I have been facing so many issues with data since I upgraded my phone!

@ThreeUK #camberley customer service today was shocking. Don’t tell me I’ve a fantastic upgrade on line when in store the tram are lacklusture- offering deals that cost more and blaming remote management .... #20years+ #letdown

@ThreeUKSupport That was asked on live chat where I headed once I ended the phone call. Not sure if it was a language barrier issue with your staff but happened twice on the phone. Be careful, @ThreeUK, that was very worrisome for me 🚨

Dear @ThreeUK, your customer support people on the phone must stop asking account passwords to users as proof of ownership to get some help. It’s unethical and I guess also against the law.

@ThreeUKSupport could somebody please help me out here.

@ThreeUKSupport Got passed to about 3 different people all who told me a different thing and then got told the system was down and they couldn’t help! So no it hasn’t been sorted 😫

Surprise surprise Vodafone haven’t acknowledged my formal complaint...in the 48 hours 😔 @ThreeUK here I come 😎

@ThreeUKSupport Trying to add more data on the app - service unavailable. Any idea when back up?

@ThreeUKSupport upgraded my wife's sim over 5 hours ago, kept same number but still not connected ! HELP

@NickSpathis @ThreeUK I am getting 4g+ now at work. They must be upgrading the network.

@charlesarthur @three I just moved from @ThreeUK . Great value but awful coverage

@ReadingTalkies @ThreeUK I have exactly the same problems. It's bloody useless.

@EE So please explain to me 1) why you are providing conflicting information for your own team, 2) Reason for taking so long, 3) Is this good customer experiences 6 days for port, 4) why say it’s automatic when it’s manual process @ThreeUK @LuriaPetrucci

@EE Complete joke talked to your support and it’s not an automated process they said even though I nsubmitted request Friday daytime they didn’t look at the email generated by your system until Sunday and will not port until Wednesday.... @VodafoneUK @ThreeUK

@ThreeUK - customer service is just awful. A bill query has resulted in (literal) hours and remains unresolved. The biggest irony (other than the difficulty in speaking to a communications company) is the long wait to speak to your complaints department #shame

@ThreeUKSupport can’t access voicemail either via 123 or direct number yet I have a signal and can make calls ?

@ThreeUKSupport expecting an upgrade to be delivered today. Still no idea what time it’s coming and I have things to do today. Tried calling customer services to get nothing but automated messages on all of them and I’m at my wits end now

Hey @ThreeUK your aggressive (but stupid) debt collectors (Lowell) have issued court proceedings against me despite me sharing obvious proof that I am the wrong person. Your customer service rep said she couldn’t do anything about it....?!

@ThreeUKSupport Can you offer any help for my partner - he’s ordered an iPhone X upgrade but Three are now shipping the handset to the wrong address and won’t redirect it! Anything you can do? :(

@ThreeUKSupport Do you have any network issues in Reading? Getting no signal at all near M4 Jcn11. Affecting multiple colleagues so not just my phone.

@ThreeUK Do you have any network issues in Reading? Getting no signal at all near M4 Jcn11. Checker says no known fault.

@ThreeUKSupport Trying to claim the Wuntu code for the 888 betting offer but it says it’s invalid? Hope you can help! Thanks!

@ThreeUKSupport The coverage support report an issue with the network at the moment like they have reported the whole time.

@ThreeUK the worst customer service I have ever experienced, 3 contracts with you cancelled today , useless !!!

@ThreeUKSupport After asking 3 different people 5 or 6 times in the same phone call and eventually shouting, yes. Bad, infuriating experience.

@GentlemanJamie @ThreeUK Yes correct. No connecting. So then I ring three to report the issue and they have been charging me £2 a minute 😂

@ThreeUK two years ago one of your representatives, in India, promised to provide a solution to the fact that you do not provide any service whatsoever to me at my home. I'm still waiting but I'm not holding my breath. Obviously. By now I know that you are crap. Gold plated crap.

@ThreeUKSupport Currently a personal customer and went to take out a new business plan and received conflicting advice from two stores. Completely confused and a long wasted journey to the store. No confidence from employees on how to do it either . . . #cansomeonehelp

@ThreeUK better answer me or a swear I’m going back to Vodafone this is going into day 4 with no signal 😡😡😡😡😡

@ThreeUK @ThreeUKSupport worst phone company about. Would rather not have a phone. Can’t even get hold of anyone. Wouldn’t recommend

My middle class pissyness is strong tonight. The last three weeks of dealing with @ThreeUK have been awful. Currently they’re trying to trick me that I’m outside my 14 day return window which I’m not. And that it’s not from the day it was delivered to me.

@ThreeUKSupport been on hold 40 mins to cancel a contract, is this how you keep your customers! Absolutely appalling!!!!!!